Name: Bagni di Pisa Palace and Thermal Spa
Address: Largo Shelley, 18, San Giuliano Terme, Pisa, 56017, IT

10/10

Exceptional

12 Jul 2026

Richard

This by far is the most beautiful property i have visited anywhere in the world. Perfect in every aspect.

Partner

10/10

Exceptional

02 Jul 2026

Richard

Lovely spacious high ceilinged room. The spa and pool are very enjoyable.

Partner

10/10

Exceptional

29 Jun 2026

Scott

We stayed 5 nights. The complimentary breakfasts were great with a big variety. The folks at the front desk were super accommodating helping us get taxis and anything else. Rooms were nice. They don’t let the AC get too low here. It’s probably about 80 in the room on a hot day so warmer than I would set the temp at. But there was a heat wave going on. Overall , we would come back.

6/10

Pleasant

28 Jun 2026

Rosalie

Breakfast was good but AC was not powerful enough to keep the room cool. We needed a fan and the room was still hot.

Family

10/10

Exceptional

07 Jun 2026

Laura

Lovely Spa hotel well located between Pisa and lucca

Friends_and_family Friends

10/10

Exceptional

24 May 2026

Jane

This is a charming old palace with lots of personality and the staff all were excellent. It was a welcome overnight refuge from Pisa after our plane was cancelled. Keep in mind it’s primarily a spa hotel with its own rhythms. And the food was delicious if a bit pricey. Also try the gelato shop across the street for the best gelato.

Partner

10/10

Exceptional

18 May 2026

Gennady

Extremely clean rooms, very friendly staff, very nice breakfast and incredible spas!

Partner

8/10

Excellent

03 May 2026

Amanda

The breakfast buffet was amazing and full of options. The staff was super helpful and accommodating. The thermal spas were relaxing but recommend early so it’s not packed with people. The hotel itself was incredibly hot in hallways due to thermal spas but front desk delivered fan directly to room when asked for. However, if you ask for “garden view” room, it is view from hallway directly outside bedroom which only windows open up to hallway. It is about 15-20 minute drive from Pisa centrale so be prepared for cab fare. But are delish places to eat/drink within walking distance.

Partner

10/10

Exceptional

04 Nov 2025

Rosemarie

Staff were great; Spa was a great plus

Leisure Self

6/10

Pleasant

24 Sep 2025

Manuela

Prices are very high for a low quality of the property

Leisure Partner

10/10

Exceptional

22 Sep 2025

Anna

Great customer service

2/10

Poor

22 Aug 2025

Verified traveler

Don't go

Very bad hotel

Friends_and_family Family

8/10

Excellent

13 Jul 2025

Verified traveler

Characterful hotel

Beautiful building with character. Bit of a rabbit warren inside though -our room was on the 3rd floor and we got lost several times trying to find the pool.
We didn’t realise the outdoor pool is heated and the temperature was in the mid 30’s so not a refreshing dip but would be nice in cooler weather. The sun beds were very hard.
The terrace restaurant was lovely with very good food and attentive staff.

Partner

4/10

Poor

12 Jul 2025

Jinyu

The property is an old facility. The spa offered is just an average condition. Breakfast is so simple and has a few selection.

8/10

Excellent

01 Jul 2025

Jermaine

We had a wonderful stay in this exceptional property, the staff were great and the dinning was excellent.

Leisure Partner

10/10

Exceptional

20 Apr 2025

Rolando Rueda de Leon

No issues, staff was awesome, friendly, courteous, food was awesome, plenty to select from. And what can I say about the variety of wine selection, Chianti was great, excellent body, color, hreat aroma.

Leisure Family

10/10

Exceptional

19 Mar 2025

Coleen

We loved staying here!

Beautiful hotel. Everyone was so warm and friendly. The morning breakfast had a nice variety. We are looking forward to returning. 🙂

Partner

4/10

Poor

25 Feb 2025

Omer

Poor

Leisure Family

8/10

Excellent

19 Jan 2025

Alfred

Basic room, no hot water in shower. Great amenities and staff!

Friends_and_family Family

10/10

Exceptional

15 Oct 2024

Evelyn

Great hotel with great amenities. Can’t wait to come back again and stay longer.

Friends_and_family Family

10/10

Exceptional

09 Oct 2024

John

Superb spa and lovely rioms

Love the thermal springs, gorgeous common spaces, handsome bar, and intercultural restaurant. Room was spacious, chic, comfortable

Partner

8/10

Excellent

06 Oct 2024

Amy

Interesting old palace hotel with very friendly front desk and spa staff. Great location for a quiet small town setting but a short and easy drive (or bus ride) to Pisa.

Leisure Partner

10/10

Exceptional

23 Sep 2024

Stephanie

Amazing locations , this was my second time staying here. We celebrated our anniversary and felt so pampered and comfortable during our stay at Bagni Di Pisa . The breakfast in the morning is the best, the beds are so comfortable , and the rooms are absolutely beautiful.

Partner

6/10

Pleasant

09 Jul 2024

Nutan

The room was spacious and breakfast options were good. Having visited a thermal spa before arriving here the one at this hotel was far from underwhelming! The spa treatments were all also really pricey compared to other places so we opted not to use. Wouldn’t recommend this if you are visiting for the thermal spa element.

Leisure Partner

10/10

Exceptional

01 Jul 2024

Jonathan

The property is beautiful and the staff were more than happy to help and facilitate our every needs. A male bar tender / waiter did let down the team by being short and rude but this did not affect our stay and it is not fair on the rest of the team who went over and above to please us. We stayed one night for our 25th wedding anniversary. The hotel spa pools are natural thermal pools and it is clear that when this hotel was refurbished, no expense was spared, we loved it albeit I can see why some reviews say it is tired but the quality of the fittings and finishes are top quality such as silk cushions in the bar area. The bar area serves drinks and cocktails how they should be served. The room, bathroom and other spa facilities such as the sauna, steam room, gym and treatment rooms etc were clean and in excellent condition and the spa staff were also excellent. The breakfast and dinner was also excellent. The evening dinner was fantastic, lots of traditional Tuscan food and wine and the concierge was also very helpful with the wine and menu!

Partner

10/10

Exceptional

15 Jun 2024

John

Was excellent

10/10

Exceptional

15 Jun 2024

Steven

The thermal baths and spa are the main reason to stay here. There is a train to Pisa and Lucca

Leisure Friends

4/10

Poor

04 Jun 2024

William

The spa staff were wonderful and it was a great time. However, the hotel staff was challenging to deal with. When we checked in, we have been driving seven hours, so we had shorts and T-shirts on, and we were exhausted. I guess that didn’t play well with staff because they weren’t interested in explaining the property to us, etc. I guess if I had a suit on like the guy that was in front of me who received all of the hotel information, I might have had a better experience. We were not provided with a hotel Moore information about the property, so we didn’t know about the second thermal baths. Had we known, we would’ve relax there instead of relaxing in the room. Very snobby!

Leisure

8/10

Excellent

30 Mar 2024

Pik Wu Connie

This is very remote from Pisa downtown, nice and quiet but you can only eat the hotel food.

Business_and_leisure Friends

8/10

Excellent

19 Oct 2023

Ivan

Overall delightful

It’s an amazing old villa where the grand dukes of Tuscany used to stay. The room had a bit of an old smell to it, but sleeping under that frescoed ceiling was definitely an experience. The only issue we had is trying to locate the staff at the spa and at the bar, everyone was MIA for some unknown reason.

Friends_and_family Friends

10/10

Exceptional

15 Oct 2023

Kimberly

Ask about their pension rates because a la cart prices are too high- very pleasant bar and warm thermal soaking pool.

Family

10/10

Exceptional

09 Oct 2023

Yevgeniya

Management and front desk staff are terrific

Leisure Friends

8/10

Excellent

27 Sep 2023

Niv

Old building, impressive, looks like an old castle, The room is nice and with all facilities, in the sower the toylet flashing system made some issues, the thermal pools are nice but looks old. My felling was that all spa pools and area need some paint. We had one day and it was nice, 15 minutes from Pisa tower, breakfast is very nice

Partner

10/10

Exceptional

25 Aug 2023

Ann

Travelled with family for a birthday. Loved our trip fabulous spa and pools. We will come back

Friends_and_family Family

10/10

Exceptional

25 Aug 2023

Desiree

Amazing property with beautiful amenities. The staff was warm, efficient and ready to please. A special thanks to Carlo at the front desk who helped us coordinate a special event and Rami in the bar area that went out of his way to help us also. It’s a must stay!!

Leisure Partner

10/10

Exceptional

04 Aug 2023

Julie

Thermal pools are very unique. We missed the train to the station that is so close to the hotel, so we ened up taking the bus (could find NO taxis in Pisa) that drops off outside the town.
It was very inconvenient with a large suitcase. So glad the hotel was accommodating and let us check in early and use the pools! We needed it.

Leisure Family

4/10

Poor

10 Jul 2023

Mariana

Wasn’t worth the price. The shower in our suite was clogged and tiny, making it uncomfortable to use. Would not recommend.

Leisure Family

10/10

Exceptional

13 Jun 2023

Sean

A+

Excellent service, beautiful hotel and facilities. Was a wonderful stay & we definitely will be back!

Partner

10/10

Exceptional

15 May 2023

steven

Beautiful hotel, incredible staff, amazing spa - we had a great time

Partner

2/10

Poor

15 May 2023

andrew

The thermal baths were overcrowded and for the pools extra fee. The room description on Expedia web is not the same as the hotels. Thus a point of conflict.

Leisure Family

10/10

Exceptional

13 May 2023

clare

Beautiful spa hotel in a beautiful little Town close to Pisa Airport. Really enjoyed our stay.

Leisure Partner

8/10

Excellent

27 Apr 2023

Christine

The excellent spa facilities and grounds. Beautiful tasteful interior decor in keeping with type if property. I missed having a kettle on the room to make a cup of tea. Access to pools were not wheelchair or disability friendly. There were lots of steps to access the pools. The bed didnt have a duvet cover, which I see a lot in Italy. The duvet should have a washable cover.The staff in general were friendly and helpful , however acces toTherme facilities were not properly explained to us. The Gardener was very helpful and friendly and very happy to speak English.

Leisure Partner

10/10

Exceptional

02 Feb 2023

Verified traveler

Special place

Special place with an illustrious history, both literary and royal. My friend and i felt like princesses there in our canopied beds, and the spa feels like ancient Roman baths. The setting, in front of a ruin littered hill, is lovely. The Shelleys and Lord Byron stayed here.

10/10

Exceptional

08 Dec 2022

Kathryn

An truly relaxing spa experience in a beautiful setting.

Leisure Self

8/10

Excellent

30 Sep 2022

Rossitza

This is a nice place to stay. The staff is kind and helpful. The pools are great. It’s easy to get lost on the property and have to get different elevators to reach one’s room. I think there is need for some renovation, while keeping the vibe and style of the hotel.

Leisure Family

4/10

Poor

21 Sep 2022

Jeenifer

I gave almost $500 hundred for my stay and the air conditioner did not work

Leisure Family

10/10

Exceptional

30 May 2022

Verified traveler

Excellent Stay and Worthwhile

Fantastic staff that went above and beyond to make the experience as stress-free as possible. Room was unique, grandiose and extremely comfortable. Highly recommended and fully intend to visit again!

Self

8/10

Excellent

28 Dec 2021

josette

A quiet get a way was what we were after and this hotel fit the bill perfectly. The food is excellent, the room comfortable and I especially liked that the chambermaid came by every evening to ask if we required anything more. The baths were sometimes overcrowded, and not enough beds for every one. I think that in these times of pandemic, someone should supervise and make sure that the pools hold the number of persons they are supposed to, not more. The staff is well trained in hospitality, and they get top marks for their courteous demeanor.

Partner

2/10

Poor

21 Aug 2021

Cameron

Extremely Poor

We booked this hotel as for its facilities.

On arrival the restaurant was fully booked and they were completely inflexible.

We had two rooms the air conditioning in both did not work properly.

As we had to depart early we ordered a take away breakfast. The fruit salad in the breakfast was fermenting.

This is a hotel that thinks it’s good but fails to deliver on the basics.

Business

10/10

Exceptional

25 Dec 2019

KTan

Good service and food. A little distance from town centre.

Leisure Partner

8/10

Excellent

23 Oct 2019

Carlos

Great installation, attached to the city’s thermal center.

Partner

10/10

Exceptional

20 Oct 2019

Verified traveler

The setting and spa facilities were excellent and staff very helpful and attentive

Friends_and_family Partner

8/10

Excellent

29 Sep 2019

Verified traveler

Beautiful property. Relaxing. Comfy. Great staff. Helpful. A bit challenging trying to get a taxi. Great if you have a car or plan to wait 20-30 minutes for a taxi.

Leisure

8/10

Excellent

25 Sep 2019

Douglas

Night before departure

Nice enough hotel but very expensive for what you get, no complimentary snacks or water in the room. Bathroom is quite basic and no modern touches, bath took an age to half fill. The spa pools were great and very quiet while we were there. Expensive for drinks in the car but they were very good.

Partner

10/10

Exceptional

08 Sep 2019

Jay

Spa a galore

Very nice hotel. Would love to see un exhausting menu

Partner

8/10

Excellent

28 Aug 2019

Verified traveler

This historic building is beautiful and the spa exceptional. The reception staff are brilliant and so helpful. The location is good a 10 minute cab ride to Pisa, 20 mins to Lucca. It is a shame that there is no swimming pool only the hot pools. The restaurant really lets down this hotel both in terms of food (a very tough steak full of gristle and potatoes which tasted refried) and service, no vegetables for my husband and it took him asking for the menu to show they should have been included and I was not asked why I didn't eat more than a mouthful. They are also not great at accepting there is any problem. Everything else about the hotel is excellent. The bar area is lovely and Fabio the barman really helpful.

Leisure Partner

10/10

Exceptional

07 Aug 2019

Verified traveler

Extremely charming - an old residence of the Grand Duke of Toscany, refurbished with perfect taste.

Leisure Partner

8/10

Excellent

04 Jul 2019

Verified traveler

Needs a bit of updating to be classified a 5 star property. Beautiful location and facade

Leisure Family

10/10

Exceptional

09 Jun 2019

Verified traveler

Fabulous hotel, fantastic SPA facilities, great staff.

Leisure Partner

10/10

Exceptional

02 May 2019

Verified traveler

Relaxing stay with nice service

The service was excellent. We just stayed for one night but we were allowed to use the spa facilities even after the check-out time for the remaining part of the day. The staff was always ready to help us if we had any questions. The breakfast was very tasty with many options. The hotel room was good although you can see that it hasn't been renovated for a while. The WiFi worked nicely. The selection of TV channels is quite limited. There's is also a nice place just outside of the hotel. I recommend trying marinara.

Partner

10/10

Exceptional

01 May 2019

Verified traveler

The spa was great, particularly the saltwater hot pool. Not many places have this. The only negative was that the dinner prices were really over the top, in my view. Really good food, but very pricey.

Leisure Partner

10/10

Exceptional

19 Jan 2019

Verified traveler

Wonderful property with the hot springs pools and spa options. Very lovely rooms and historic property.

Leisure Partner

2/10

Poor

16 Oct 2018

Mark

The location was good, however the property is run down.

10/10

Exceptional

01 Oct 2018

Ed

Great service by staff. Especially appreciated the most helpful advice from front desk. Hotel restaurant was outstanding. Great, memorable spa pools.

8/10

Excellent

05 Mar 2018

Verified traveler

All good, but just beware of saleswomen in Spa

All good , there is disconnection wifi sometimes due to updating system, the spa service not very well, push you spend more money there. Should be careful saleswomen.

8/10

Excellent

01 Oct 2017

Penelope

Turn off the musak!

Lovely hotel a short way from Pisa airport. Go there to relax in their thermal baths/pools (5 or 6 of them) which come from the ground at a natural 37-38 degrees C. Large variety of spa treatments available; I had two lovely massages.
One huge drawback, for me, is the constant \"musak\" playing in restaurant, bar and public areas all the time. Bland, on a loop - They say it is radio, but we sat one night listening to the same piece of modern jazz over and over. Staff politely refused to turn it off, as management wants it on. Out-of-date and irritating!! It is the only thing that would stop me going back. Otherwise a lovely place to unwind for a couple of days before a trip around Tuscany/Umbria.

Partner

8/10

Excellent

27 Sep 2017

Verified traveler

Great location & easy to travel to.

Small village, easy access via train to Pisa & Lucca ect. Lovely hotel, typically Italian, very comfortable & clean, good food, staff friendly would definitely go back.

10/10

Exceptional

16 Aug 2017

Chris

Great place to stay

Lovely hotel with friendly staff

Partner

8/10

Excellent

21 Jul 2017

dr B

Amazing building for decor and restoration

Unfortunately I'm giving this a lower score than I wanted to owing to the following three points for such a starred and rated hotel:
1. No iPhone charger!? Was offered one \"assorted\" option which was broken. When I explained the unusual circumstances of my needing it(had been bumped off my holiday return flight that night to London with a toddler and had a new flight the next morning which my partner had no details of)and how important it was, the night receptionist shrugged his shoulders and said that was it. In a top rated hotel of so many rooms designed for soohisticated world travellers I was taken aback.
2. When we arrived it was late,and having had hours of horrible experience,thanks EasyJet,at Pisa airport my 2 year old was not settling in bed.I couldn't find cartoons on the tv,which again surprisingly,had less than 12 channels?! I rang reception and asked could they help me find cartoons- the same gentleman said \"no cartoons,sorry\". I couldn't get anything of the other services listed in the entertainment menu either but he said \"I can't help you\". In the morning the lady on reception assured me that there were cartoons available even late at night.
3. I was surprised to not be able to have my breakfast in my room when I asked the night receptionist - so as the toddler slept in late and had another long day of travel ahead, I stayed with him and missed the breakfast. Disappointed again with the level of service for the amount paid for the room.

8/10

Excellent

18 Sep 2016

SIDNEY J

Convenient to Lucca and Pisa.

Good location, nice restaurant, friendly service, and nice pool and spa.

Partner

10/10

Exceptional

06 Jul 2016

THOMAS

The hotel is a lovely old palazzo -- very grand. It has a top notch spa with lots of treatments available. a ver laid back vibe. We only ate in the bar and the terrace restaurant but the standard of food was good. There isn't much in the local town , just a couple of bars, a gelato shop and a take away pizza place. The hotel is well placed for Pisa and Lucca (both c 2O mins away by car)

Partner

8/10

Excellent

02 Jul 2016

fridrik

Good choice

We stayed for nine days. Very nice property, good food and mostly good service. Only bad things were limited WIFI in the room and not enough staff when restaurant was busy, therefore the service became very slow. Other than that, to be recommended as a Spa hotel and as a base for exploring Toscana.

Family

10/10

Exceptional

15 Apr 2016

Verified traveler

One my favorite places.

Great stay. The thermal bath was wonderful even though the main pool area was under renovation and unaccessible :(
The SPA service are very good. Also a special mention to the staff odf the bar who are really nice and classy.

Partner

4/10

Poor

02 Mar 2016

Anniversary

Disappointed

Hotel in very different conditions compared to the website pictures, by no means a 5-star.

8/10

Excellent

21 Sep 2015

Steve

Lovely hotel & spa, helpful staff, but expensive

Lovely hotel with huge rooms. Spa excellent both the in terms of the facilities and the two massages we had. Staff very helpful & friendly - a real plus as BA had lost our luggage! Gave us really useful advice and assistance. Hotel restaurant lovely but portions not great and main course came with very little veg. Only real negative is that meals, drinks and the spa were very expensive. Would also have preferred a bath in the en suite as well as the shower.

Location is great for Pisa and Lucca.

Partner

10/10

Exceptional

19 Sep 2015

Dorothy

Fabulous end to a wonderful stay in Italy

Wonderful friendly helpful service. Beautiful accommodation with truly delicious food.

10/10

Exceptional

29 Aug 2015

LOUISE

BEAUTIFUL RESTFUL RETREAT

We stayed just three nights at the Bagni di Pisa in late August. We were upgraded to a delightful junior suite which presented our bed on a balcony overlooking the sitting area. The ceilings are beautifully decorated and colours are peaceful yet typically Italian. The mood was tranquil and easy with bathrobes and slippers to ensure maximum relaxation moving around the hotel. We didn't indulge in any of the spa treatments but did spend a few hours by the outdoor pool.

The weather was glorious and we took a short taxi ride to the Tower and Pisa on our second day. We intended to visit Lucca on our third day on the recommendation of one of the bar staff, Marco: sadly due to sore feet we chose to rest and enjoy the 35 degrees of sunshine; dining at lunch time on the hotel's terrace and restaurant for dinner.

A lovely pizzeria across the square near the white bridge provided us with a delicious authentic and reasonably priced first supper.

Staff at the Bagni di Pisa made our stay a delight: friendly, helpful and thoughtful. We had a fabulous few days and definitely plan to return to the area. I would highly recommend a visit to the Bagni di Pisa.

10/10

Exceptional

24 Aug 2015

GARY

great spa hotel

had a great time excellent spa book the best room you can as the comfort room was basic for 5 star food was ok and would book again just make sure you have sat nav in the car if its your first time in pisa like us we didn't !!

Partner

2/10

Poor

26 Jul 2015

Daniel

Beautiful setting, dreadful service, lots of ants

We stayed at Bagni di Pisa for 4 nights in July and were thoroughly disappointed with our experience. We would suggest that anyone looking for a relaxing getaway at a luxury hotel should look elsewhere.

There were numerous issues when we arrived. Rather than be conciliatory and helpful, the general manager was rude, dismissive and abrasive.

Aside from this, the hotel has an ant problem. Ants were swarming around our room. So much so that, as I write this, I am still covered in ant bites. When we complained we were told they would fix the problem. I have no idea whether attempts were made, but the ants were with us for the entirety of our stay.

The ants also accompanied us to dinner the one night that we ate at the hotel. Rather than being able to enjoy our food, we spent the entire evening flicking ants off the table so that they didn't get near the food. Not that there was much food for the majority of the time we were sitting there - they totally mixed up our order.

A hotel with any class, especially one which is billed as five star and is part of the Leading Hotels of the World franchise, would surely have given us a free dinner in the circumstances. They offered a 10% discount. When I expressed my frustration at checkout the general manager grudgingly agreed to 30%. I think this is an outrage.

This is not a five star hotel and I would urge anyone looking for a genuine luxury stay with exemplary service to look elsewhere.

Partner

10/10

Exceptional

18 Jul 2015

Verified traveler

Good five star castle hotel

It was a good hotel in the middle of a very small town. Not much is around but hotel had all one would need for a one night stay.

Partner

10/10

Exceptional

02 Jul 2015

Joseph

Beautiful Rooms

I was there celebrating an International release of my Best Selling Book \"Madness Miracles Millions\" and this property made this event even more spectacular. What a great property with beautiful rooms and fantastic service.

10/10

Exceptional

31 May 2015

Robin

Bed, bath and beyond measure.

Arrived exhausted after driving for 8 hours, but after a clean up and a much deserved cocktail, a good dinner followed seamlessly. Then sleep in the most unusual suite with a ceiling to remember forever.
The hotel's public hot baths are quite an experience and well worth a visit.

Partner

8/10

Excellent

07 Oct 2014

Philip

Friendly hotel with great spa facilities

Great base for exploring Tuscany. Easy access to train station for travel to Lucca, Pisa and beyond. Lovely indoor and outdoor pools, and additional spa facilities shpuld time permit after day trips.

10/10

Exceptional

01 Oct 2014

Thomas

Relax

The Bagni di Pisa is wonderfully relaxing. The spa treatments are exceptional. Not the best location for sight-seeing, unless you have a car. A day trip to Lucca is easy by train but get a ticket first or face €5 fine per person for €2.5 ticket. Connecting trains to Florence from Pisa are not too good especially on a Sunday.

Partner

10/10

Exceptional

14 Sep 2014

Cath & Ken

Lovely hotel close to the station

Lovely hotel, with particularly helpful and friendly staff who went out of their way to accommodate my gluten free diet. A short walk to San Giuliano station provides great access to Pisa, Lucca and Florence.

Partner

4/10

Poor

12 Sep 2014

Richard

Spa hotel out of the way and older

Spa hotel. But not upto North American standards Had junior suite that had loft bedroom that never cooled down. Staff not that helpful on things to do in area Seemed more like a spa retreat for Italians Felt out of place.

10/10

Exceptional

28 Jul 2014

Helen

Gorgeous hotel for relaxation

Lovely hotel with a beautiful spa - ideal for a bit of relaxation at the end of a trip walking round Florence. The staff were very friendly and the food in the restaurant delicious.

10/10

Exceptional

22 Jul 2014

wendy

Fantastic hotel

we came to Pisa for the stevie Wonder concert from UK. On arrival we were greeted with three lady members of staff who were very smartly groomed and attentive. They were very informative about the hotel and were happy to help with anything that we asked for. I would like to especially like to thank Anna - who works weekends for her fantastic service and customer service . She went up and above her call of duty to make us feel very welcome and comfortable.
I would like to see Anna rewarded for her efforts as she is clearly a valuble asset to your company. i would recommend this hotel without hesitation. We had suites so very impressed with the rooms

10/10

Exceptional

19 Jul 2014

bkhtele

Great hotel, lovely spa

Super hotel 3rd visit, with easy train access to Pisa & Lucca (Station 300 yards), tickets from newsagent opposite hotel. Outdoor pool on rooftop is excellent. In the evening the village has several good value restaurants, bars & a 1st class ice cream shop.

6/10

Pleasant

18 May 2014

Verified traveler

very nice hotel =BUT nothing in the town nearby

this hotel is in a good location to get to the train station if you want to travel and site see, it is NO WAY a 5 star hotel because it is tired and dated in places. the food is not 5 star - good points are that the staff are very accomodating.

Partner

10/10

Exceptional

21 Nov 2013

Jane

Elegant palace with thermal spa

We were upgraded on arrival at Bagni di Pisa to a very beautiful, very large room with a frescoed ceiling and canopied king bed. The hotel is the former Summer Palace of a grand duke and it has a gracious style, helpful staff and an excellent restaurant. The breakfast was excellent and at night the restaurant offered sophisticated Italian food served by knowledgeable waiters. The spa features a beautiful rooftop thermal swimming pool in addition to all the usual indoor spa facilities. The whole setting is really picturesque and guests are encouraged to come to breakfast in their bathrobes if they wish. Pisa is a short train ride away or 5 minutes by car and lived up to our expectations with its beauty. You can also go to Lucca easily by train and there is a great deal to see there as well as some excellent shopping. Our only problem was the unpredictability of the trains which were usually quite late. They run more regularly early in the day and later, with a big break in the middle of the day. We had a home style meal in a great family run restaurant just near the hotel on our last night.

10/10

Exceptional

09 Nov 2013

bkhtele

Luxury easy going hotel

First class hotel, super staff, excellent location for Pisa and area. Taxi, hire car or local train from Pisa/Pisa airport. €5.50 approx for 2 people from airport station to local station (5 minutes walk to Hotel). Well connected for Lucca, Pisa & further afield. Generally 2 trains per hour.

10/10

Exceptional

06 Oct 2013

Tess

Very grand hotel

We stayed for a week in this lovely opulent hotel, the staff are all very attentive, and the room spacious and clean. I found the spa rather expensive at 81 euros for a 50 minute massage but it was totally lovely! The pools are heated by thermal means, so are really warm, more like a hot bath and wouldn't cool you down much on a hot day. Nothing much to do in the village, but a regional train station is only 5 minutes walk away with regular, inexpensive trains to Pisa and Lucca, well worth a visit. We visited the Cinque Terre too for a day, a great day although far too many tourists huffing and puffing along the paths between villages!

4/10

Poor

25 Jul 2013

Cheryl

Disappointing

After traveling for 8 days in Tuscany this was our last stop and the third hotel.
Upon arrival the room was 27 degrees/at midnight 26 degrees. When we complained
at 8:00 p.m. to housekeeping we were told this was the norm for July.
Not acceptable! Also the bed was uncomfortable and it was not a pleasant overnight
stay. My priorities when traveling are to have a comfortable room after being out and
about all day, not the spa, the pools, the view or the impressive lobby... I want comfort!

8/10

Excellent

24 Jul 2013

K

Enjoyable stay

We enjoyed our stay at the Bagni di Pisa Palace & Spa very much. The hotel staff were most helpful.The only issue we had was that our air conditioner was not working properly. Once we called the manager , it was taken care of. The Hotel restaurant was excellent, and we dined there each night of our stay. We enjoyed breakfast as well. We would stay there again !

8/10

Excellent

25 Jun 2013

retired

fabulous couple retreat

a lovely hotel staff were amazing, food was delicious the old appearance of the hotel added to the ambience of those old tuscan days in the sun everything you wanted peace quiet and pampering excellent for couples will be back

Partner

10/10

Exceptional

12 Nov 2012

Debra and Daren

Highly recommended hotel with excellent food

We stayed over one night on our way to a birthday celebration in Livorno. The hotel more than lived up to our expectation. The waiting staff in the restaurant were absolutely charming and very accomodating. We ate off of the Tuscan speciality menu and we both said it was the best meal we had ever had. Thank you to everyone for making our stay so good.

10/10

Exceptional

02 Sep 2012

Verified traveler

Bagni De Pisa

A superb hotel with friendly and helpful staff, a wonderful place to relax, easy to travel by train to Pisa, Lucca and Florence if you fancy a trip out. Highly recommend a stay here.

Partner

8/10

Excellent

12 Aug 2012

Verified traveler

possibly 4 stars

Not a 5 star, maybe a 4 star. Services at front desk are just fair. For example map of pisa tourist sites exclcudes hotel location, was asked what newspaper I wanted in the morning, but I did not get it because they did not order enough newspapers, etc. bed was fair, AC fair. Only stayed one night so cannot comment on spa facilities. Location is good if you have a car; cannot walk to pisa sites,

10/10

Exceptional

17 Jun 2012

Steve & Dawn

A beautiful holiday

If you want to experience Italy, locals and the food this is a great place to stay. Away from the tourist quite and relaxing a fantastic base to experience Tuscany. Just a short walk through the village to the train station you have lucca and Pisa just 15 mins away both well worth the visit. We also traveled by train to Siena which took just under two hours including changes. Opposite the hotel you will find a family run restaurant called pasta e vino a fantastic place to eat a true Italian meal. The hotel is quite with a touch of class, the spa and pools are perfect for resting in between sight seeing. Finally if you can afford a suite you will be stunned by the lay out, we will visit again superb

Partner