Grand Hotel Plaza

Italy , Rome
ROME, Via Del Corso, 126
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100 reviews shown

10/10

Exceptional

21 Feb 2026

james

the hotel is beautiful and keeps their history instead of looking like modern hotels and why i liked grand hotel . i stayed here back in 2003 and it was a great stay but the staff were nice but did not go out of their way to help . now , the staff has really stepped up . took care of our every need . 1 of our jackets fell into a puddle and was soaked . they dried it and had it to us before we needed it to go to dinner . amazing service . cant wait to stay here again

Partner

10/10

Exceptional

28 Jan 2026

Peter

Great facility with beautiful decor and spacious room, bar, dining room and lounge areas. Bed was a little soft for my liking, but otherwise clean. Great location!

Leisure Family

10/10

Exceptional

26 Oct 2025

cynthia nory

Excelente ubicación; staff amable y habitaciones amplias.

Leisure Family

4/10

Poor

16 Oct 2025

Tomasz

Beautiful lobby...nice bartender Gabriel
Very bed rooms condition, lights sticking out of the celling broken bathtub pieces

4/10

Poor

15 Oct 2025

Matthew

The hotel was not worth the money. It was billed as a 5-star hotel but was extremely dated. The hotel was musty and had strange smells throughout, money notably in our room. The TV didn’t work, the wifi did not work in our room (but did in other parts of the hotel so we were in a dead spot). Cell service was not available in the hotel either (old thick walls) so I was in the internet dark. The staff was friendly but interaction was very limited. Not worth it - needs a major facelift and modern upgrade.

Leisure Partner

8/10

Excellent

13 Oct 2025

Artur

Very good Locationion

Business Partner

8/10

Excellent

13 Oct 2025

Roman

It was very good experience , in the center of Rome .

Business Partner

10/10

Exceptional

05 Oct 2025

Terri

Fabulous location walkable to most of the major sites. Charming hotel, old elegance with some true charm … friendly staff! Our room had a magnificent view looking at the top of the Spanish Steps - truly stunning! We highly recommend!

Leisure Partner

6/10

Pleasant

21 Sep 2025

Isabel

Our stay was okay. The hotel is really beautiful but service is lacking. The hotel terrace is gorgeous but after ordering a Negroni, there was no waiter in sight and waited 45 minutes for someone to come back up. In addition, we had to call down 4 times to ask for robes, and were told our bags would be sent up to our room but they weren’t and had to call multiple times, in addition to the fact that there was a screaming woman on our floor who was drunk and yelling for 30 minutes and we had to call down 6 times before security came up to escort her. I understand that unruly guests happen, but we shouldn’t have had to call so many times or waited so long for security to come.

8/10

Excellent

21 Sep 2025

William D

Magnificent, beautiful historic hotel!

I have stayed in this beautiful historic hotel several times over the years. This was my first stay since here since 2016. I was upgraded to a very large suite. The suite was very large, quiet, private and clean. I slept great! The mini bar refrigerator was not cooling (I did not report it until departure) and it was impossible to use the shower without water going onto the bathroom floor. Those are my only complaints. The hotel, overall, was very quiet. I do not know the current occupancy, but the grand salon was generally empty.

Self

4/10

Poor

09 Sep 2025

VADIM

Run down old property. Room with bath tub, no shower???!!!
Air conditioning poor operation. Wi-fi in and out all the time.
Breakfast was fine.

Leisure Partner

10/10

Exceptional

18 Aug 2025

Timothy

Wonderful hotel

Partner

10/10

Exceptional

24 Jul 2025

Bobby

The best but also very expensive.

Best room I had in Rome and I’ve been here 3 different times.

Friends_and_family Family

10/10

Exceptional

03 Jul 2025

Verified traveler

Great location and very friendly staff

Friends_and_family Family

10/10

Exceptional

03 Jun 2025

Rosa

The location was perfect. Walking distance everywhere.
The hotel was spotless and the service excellent.
I would definitely return to this hotel.

Family

10/10

Exceptional

01 Jun 2025

John

Great place in great location. Bed could be better but everything else really good

Leisure Partner

2/10

Poor

11 May 2025

gena

How did it get a 4-5star rating? This is a 1 star.

This hotel was the worst I’ve ever stayed in in terms of comfort and service. We arrived with lots of bags and no greeting or baggage assistance outside. The inside is extremely tired and old and dark and smells of mold. Our room was at the end of a long corridor which smelled so bad that I had to hold my breath. The room was very large and had two terraces. The room was photographed in a way that it appeared quite lovely. However, the terraces were dirty with dust and dirt and bird droppings. The cushions were dirty. Perhaps the worst thing about the room was the bed. It was extremely large, but was simply a thin mattress on top of what seem to be an army cot. Absolutely no support. Everytime someone moved in the bed. it squeaked so loudly the other person would wake up. I began to sleep with my head where the feet were supposed to be because it seemed to squeak less The sheets were polyester and so scratchy I had to wear socks in the bed. The pillows were not unlike pieces of wood with a pillowcase. They were so hard it was nearly impossible to sleep. The shower was so complicated with yesterday‘s technology that it took two of us to figure out how to make it work. The technology included a radio in the shower, which gives some idea of how old it was. The breakfast room was equally terrible. It was obviously at one time very elegant but that was at least 100 years ago. It was dark and it smelled bad and seemed to be dirty. The breakfast offerings were not appetizing.

Friends_and_family Friends

8/10

Excellent

28 Apr 2025

Anthony

An amazing hotel with wonderful architectural details all within walking distance to all the sights

Leisure Partner

10/10

Exceptional

24 Apr 2025

Marlene

It is a beautiful and elegant hotel. Salvatore, the concierge, makes you feel as though you are the only guest in the hotel. He chose wonderful restaurants for us and was attentive to our every need. All the staff went out of their way to make our stay perfect.

Leisure Family

10/10

Exceptional

24 Apr 2025

kasem

Great location

Leisure Partner

10/10

Exceptional

30 Oct 2024

ENRIQUE

Excelent al around

Leisure Family

10/10

Exceptional

05 Oct 2024

Mario

The staff was very helpful and friendly

Leisure Partner

10/10

Exceptional

30 Sep 2024

STEVEN

Love the Grand. The name is the perfect fit. It’s so Grand. No wonder Hollywood has chosen to use it in so many movies. More importantly the entire staff is so helpful with whatever you may need. Lastly the location is absolutely prefect. Spanish steps. Trevi fountain. Etc

Family

6/10

Pleasant

23 Sep 2024

Maged

Just the washroom was very primitive with the shower
The closets are very old
The TV channels are very confusing to use
Breakfast was not as I expected

8/10

Excellent

04 Sep 2024

Geoffrey

Stunning decor and atmosphere
Very friendly and accommodating staff

Leisure Family

6/10

Pleasant

21 Jul 2024

Nicole

Great location
Old room

10/10

Exceptional

14 Jul 2024

Nicholas

My wife and I just spent our honeymoon here.

The property was absolutely gorgeous, the staff were very kind, courteous, and extremely helpful. The concierge even checked his own wallet when I asked if they could break a €50 and the till didn’t have the right change.

The lobby is beautiful, the stunning wide staircase with a lion statue and columns all the way up is breathtaking. Further inside there are painted ceilings, historic artwork, and tasteful furniture.

We had drinks brought up to the lemon terrace, filled with lemon trees and strawberry plants, we even saw adorable lizards. The views from the terrace of the Spanish steps and the San Carlo al Corso were fantastic.

Our room had two terraces facing Via Del Corso and sitting outside every night with a view of Saint Peter’s Basilica was one of the highlights of every day. The canvas awning over our terrace had a rip in so we didn’t use it, one of the rungs on our curtains was also broken off. Other than that there was nothing wrong with the room at all.

It was very hot while we were there in July with temperatures regularly approaching 40 degrees, the ac struggled a bit to cool the room, but we found if we left the doors closed to the sleeping area itself it wasn’t too bad.

Just two blocks away you can find dozens of restaurants, a convenience store, pharmacy, and a grocery store not far away either. Close to most main tourist spots.

We would definitely recommend to anyone looking for a central luxury stay.

Leisure Partner

10/10

Exceptional

19 Jun 2024

Ronald

wonderful stay

10/10

Exceptional

08 Jun 2024

Kely

Perfect location and staff are very professional and nice.

Leisure Partner

4/10

Poor

04 Jun 2024

Mehmet Cihan

This is an extra overpriced, outdated , very bad managed old luxury hotel. Dont waste your money here

Leisure Partner

10/10

Exceptional

22 Feb 2024

Robert

This Hotel is amazing. Staff very friendly. In the middle of it all. We walked everywhere. So many restaurants and bars to choose from. Highly recommend thia gem among so many places.
Deluxe rooms are spacious but I recommend an executive suite. 2 large rooms with amazing balcony views and a spacious livingroom to relax in.

Leisure Family

10/10

Exceptional

12 Feb 2024

Emmanuel

A wonderful Roman hotel in the heart of the shopping district. We were walking distance from everything. I literally went out side to walk around 5am and felt super safe. A lot of cute shops/cafes around the area.

Leisure Friends

4/10

Poor

27 Oct 2023

ARNALDO

First room the gave us had no shower, 2nd room no coffee maker or snacks in mini bar and the shower was broken it would wet the entire bathroom. They tried fixing it but, did not. Roof top bar closed and in disrepair. Repair personnel working throughout the property. The hotel is beautiful but, needs major upgrades throughout.

Leisure Family

10/10

Exceptional

29 Sep 2023

Kristin

Excellente

Excellent staff and accommodations

Partner

6/10

Pleasant

21 Sep 2023

Jayprakash

NOT WORTH THE PRICE

This hotel has an excellent location. Most all attractions are in walking distance. The hotel itself is very old 19th century edifice. First room we got was supposed to be an upgrade but bathroom flooded after shower. We were moved to a smaller room. Most electrical outlets did not work. At $700+ a night I expect better accommodations. No working restaurant in the hotel. Breakfast was routine continental stuff. Asked for omelette and was told it would cost extra. Staff was very friendly and eager to help. Room service only till noon. We had early flight on checking out day and couldn’t get breakfast, asked for credit but declined stating since we didn’t book directly no credit. The hotel has beautiful interior areas but not worth the price.

Partner

4/10

Poor

17 Sep 2023

Carolyn

Disappointed in Rome.

First, the hotel is beautiful, the staff were very helpful, and the bed was wonderful. That’s the end of the good stuff.
The room needed MUCH more light. Electric outlets were all near floor, and we had to get on hands and knees with flashlight to charge phones and plug in electric kettle. Huge room but no comfortable seating at all.
Breakfast very disappointing. Set up to look great, but it was a mirage. Bacon was distinctly old and bad-tasting.
I submit this with regret.

Partner

6/10

Pleasant

30 Aug 2023

Sami

Leisure Family

6/10

Pleasant

31 Jul 2023

Caterina

It was good , clean room, great location.Wonderful drivers for pick at airport and dropofff.
The cleaning staff had no slippers( usually they do) no hard soap only liquid.
We are regulars of this hotel for years. No early check in was available. We arrived at 11:00am and waited till almost 4:00pm after 10hr flight. Again no early check in when we stayed 2nights before returning home.

Partner

8/10

Excellent

20 Jul 2023

MANYA

Excellent customer service. Nader was above and beyond!!

Leisure Family_with_children

2/10

Poor

11 Jul 2023

GEORGE

Average

Leisure Family_with_children

10/10

Exceptional

11 Jun 2023

Dana

Very good location for shopping and sightseeing.
Easy check in and check out. The staff was very helpful as well

Leisure Family

4/10

Poor

04 Jun 2023

Marie Antoinette

The Grand Plaza Hotel been around for many years. Its dark but lots of arts and marble. We reserve a Delx room. The bathroom was remodeled but didn't have a shower only bath tub. The cabinets & furniture are very old. The beds are very cheap and extremely uncomfortable. Its like sleeping on springs. The mattress was very cheap, and the springs was very hard. The front desk service are extremely helpful and willing to assist.

Leisure Partner

8/10

Excellent

04 Jun 2023

Natalia

While this hotel definitely needs a major facelift, it’s full of charm. The staff is very attentive and they breakfast is lavish set in a sumptuous environment. The best part is undoubtedly the terraces overlooking Roman rooftops. The rooftop bar is opening on June 15!

Leisure

10/10

Exceptional

16 Apr 2023

jody

spectacular and beautiful decor, spacious and beautiful room

Leisure Family

10/10

Exceptional

17 Oct 2022

Claudia

Great location… beautiful room …. No bar to speak of ( only negative)

Partner

10/10

Exceptional

05 Sep 2022

SHAFINA

Great location

The hotel itself was beautiful, given its history and interior design. The location was central and perfect when traveling with teens.
We had booked two rooms and upon checking in were upgraded to spectacular family suites.
Nasir at the front desk was exceptional in his customer service his friendly suggestions for dinner reservations, shopping and most recommendations for the local area.

Friends_and_family Family

10/10

Exceptional

31 Aug 2022

Gerry

Great Hotel! Staff added to the greatness! Hotel was very clean, service was great, safe, quiet and just completed our visit to Rome! Rome was not complete without this Hotel! Loved the historical value! I can't say enough about how the staff made everything great! Thank you and we will definitely be back! Gerry, Angela and family

Leisure Family

10/10

Exceptional

31 Aug 2022

Angela

Hotel at its best! The hotel was great and all the staff we met made it one of the best vacations ever! Patricia, Nadir,Francesco y Francesco, Bruno, Giovanni, Maria Teresa, Laura, Donna Berto?Roberto? no money could buy how great a time we had in Rome. The hotel was clean, professional staff and made us feel we were home. We will be back sicuramente!! Rome would not be complete without a stay at your hotel! We were so sad to leave the hotel! From the bottom of our hearts..GRAZIE MILLE! Alla Prossima volta, stai al sicuro e bene! From all of us, Gerry, Angela, Felice y Francesca Parco

4/10

Poor

19 Feb 2020

Tony

Not worth the price. Not as advertised at all

Room was not what paid for Or as listed. Very small. Not as described at all. Headboards not attached bed frames are very cheap steal frame with springs. Bathroom was not as described. Overall not worth what was charged. They spend all the money they make to make lobby look fantastic and skimp on the rooms.

Partner

10/10

Exceptional

10 Feb 2020

Gloria

A Grand Hotel

Great location, really is a grand hotel.

Business

2/10

Poor

04 Feb 2020

Verified traveler

Far away from 6 stars hotel , very old rooms even i asked for renovated room , no parking even they mentioned, parking private parking 30 min away from the hotel 65€ per day !! And very poor bedding and very poor breakfast , one of my bad choices , and hotel Management just said sorry no response bad hospitality poor service I highly recommend to remove it from Expedia or downgraded to hotel without stars !!

Business Family

8/10

Excellent

26 Jan 2020

Verified traveler

Good hotel good location good service and staff and fare pricing

Business_and_leisure

8/10

Excellent

31 Dec 2019

Robert

Read this! There’s a trick to making this hotel experience good! Ask to see your room and another. Some are old but clean yet a bit dark and rough. Some are updated and bright. The reception was very kind in giving us a choice. We took the bright one. Huge room for a hotel in Rome. The hotel is old and quirky! It is clean, just has character! The staff could not have been more kind during our 10 day stay. Room service lightening fast or very very slow. Hey, it’s Italy. The location is the best part of the hotel.

Leisure Partner

8/10

Excellent

28 Dec 2019

Verified traveler

We loved the location of the property and staff was outstanding! We felt the rooms needed upkeep, as they were tired or run down. The plugs did not work , we had to unplug the lamps in order to use the outlets, there was no shower and the bathroom door would get stuck. When using the bathroom water would overflow out and had to put several towels to keep it controlled. The mattress of the bed was hard and worn down as well. Definitely not a 5 star hotel due to the room. The common areas of the property are beautiful. The rooms definitely need to be remodeled.

Leisure Family

4/10

Poor

22 Nov 2019

Verified traveler

We arrived in early evening an was told we had to wait for our room ?? It turns out they gave us a room that had sewer problems smelled so bad had to move us to another room at midnight very disappointed should of upgraded us or offered credit we got nothing..

Leisure Family

6/10

Pleasant

16 Nov 2019

Verified traveler

The beds are horrible....Extremely uncomfortable

Leisure Family

10/10

Exceptional

11 Nov 2019

Steve

The history and grandure. The location was central to everthing.

Leisure Friends

2/10

Poor

29 Oct 2019

Verified traveler

Overpriced breakfast, very noisy rooms, no wifi in our room. Very good location. But the noise was incredible. Didnt sleep much for the entire week. Either because of the street noise (despite being on 3rd floor) or because of very loud events organised at the hotel (there was a dance party one of the nights and our room was vibrating).

Leisure Family_with_children

10/10

Exceptional

22 Oct 2019

Verified traveler

MY WIFE AND I STAYED AT THE PLAZA FOR ONE WEEK. ONE WORD DESCRIBES THIS 5 STAR PROPERTY WITH TREMENDOUS CHARACTER AND LUSHNESS: FABULOUS! THE LOCATION ON VIA DEL CORSO IS THE BEST AND ALL MAJOR SIGHTS ARE EASILY WITHIN WALKING DISTANCE. THE INTERIOR OF THE PROPERTY IS LIKE THE SISTINE CHAPEL! THE ROOM WAS NEARLY 800 SQUARE FEET. SERVICE WAS THE BEST AND ALWAYS FRIENDLY. WE FELT LIKE HOME AND WILL VISIT AGAIN.

Leisure Family

10/10

Exceptional

22 Oct 2019

Karen

We had an amazing stay here last weekend. We had a family apartment with view which consisted of a

Friends_and_family Family

10/10

Exceptional

20 Oct 2019

Barry

The Staff were very friendly and helpful. The room was nicer than expected. No flaws to report!

Friends_and_family Partner

10/10

Exceptional

18 Oct 2019

SuzanSweiss

The Location was very practice in the middle of all what we needed
The staff were helpful

Leisure

2/10

Poor

10 Oct 2019

Roxanne

this place is a complete trap

i saw the website and really loved the vibe and was super excited to stay here.

but i was super disappointed and horrified - i don't know how this place is supposed to be 5 stars.

first of all, the room was really dirty, it's quite dusty and there's many signs of poorly maintained areas (is that even a thing? poorly maintained?)

and they didn't give us water the first day and there's no tea kettle? (it's 5€ to rent and 20€ if you want tea/coffee set)

oh, the toilet is dysfunctional and the water goes down the sink incredibly slow.

the bed mattress is the kind that has springs and they are so worn in that if you sit/lie on the edge you WILL fall off.

when we asked for more towels, they said they don't have anymore at the moment so we were given robes.

the wifi also doesn't work from our room (#355)

aside from the decor and the location, i have nothing good to say about this place. i would never stay here again.

Friends_and_family Family

6/10

Pleasant

08 Oct 2019

ilah

The place has a good location on everything and the hotel has a history, staff's are nice and friendly. But overall its outdated like the TV is old, shower, toilets are not properly maintained this service is not well thought about because during breakfast you have to wait for a while, and the food are all the same and not enough staff's, I've seen guests leave during breakfast because of the waiting time throughout our 4 days stay every. And the housekeeping are well not organized due to lack of items missing and you have to request for it, and if you are take a gym their are not enough equipment only two trendmills 1 exercise bike and for weight lifting exercises lots are missing we have to only use what we can and there is no WATER and towels for you to drink and use while doing your exercises. Overall it's alright but for the amount of money you pay on a 5 star hotel I don't think it's worth it. In my own honest opinion.

Leisure Partner

10/10

Exceptional

26 Sep 2019

Verified traveler

Great location, super service,spacious room, and fantastic staff.

Leisure Partner

10/10

Exceptional

21 Sep 2019

Yigal

Great experience. Great location!

Had an amazing stay with my wife for our honeymoon! Great staff!

Partner

8/10

Excellent

11 Sep 2019

Verified traveler

Had to ask for clothes hangers and bathrobes
Toilet sometimes flushed and then dripped
The toiletries were not a luxury brand which you would expect in a 5 star hotel
Bathroom small

Leisure Partner

2/10

Poor

09 Sep 2019

Nikos

The rooms smell urine.
The hot water was not working.
The concierge joseph is an unprofessional crook

Friends_and_family Family

10/10

Exceptional

03 Sep 2019

parco

location was great! staff was efficient and front desk..superb! Everyone was just so helpful to us. We were close to everything we needed to be in.

Leisure Partner

10/10

Exceptional

02 Sep 2019

Verified traveler

The view was really bad it’s the first time for me in Italy and the first hotel that I picked is the grand plaza I have paid almost 300 € per night but I was disappointed from the view of the room

Leisure Self

10/10

Exceptional

29 Aug 2019

Verified traveler

Great location, helpful and pleasant staff.
Clean rooms

Leisure Family

8/10

Excellent

24 Aug 2019

Verified traveler

The hotel is old, but very nice. We stayed in the family suite and the size and layout were very accommodating for our family.

Leisure Family

2/10

Poor

06 Aug 2019

Verified traveler

They do not deserve to say anything , They cheating the people about the room do not trust them.

10/10

Exceptional

02 Aug 2019

Verified traveler

A spectacular historic property in a great location.

Leisure Partner

8/10

Excellent

21 Jul 2019

Verified traveler

Like the large rooms, the fabulous location and the lounge area

Leisure Partner

6/10

Pleasant

16 Jul 2019

Will

Great location. Beautiful and historic property with beautiful lobby area. The room was interesting but didn’t really meet our needs. On several occasions I asked for a room with 2 separate beds (traveling with my teenage daughter) and what they gave me were two twin beds pushed together as one larger bed, so we had to pull them apart and when we did the bed frames practically fell apart. Beds not too comfortable. The bathroom had no standing shower but all the pictures showed showers so that was disappointing - it had a tub and a shower attachment to the tub, with no shower curtain for privacy, so the best you could do was sit on edge of tub and give yourself a partial shower which was weird. I showed this to our bellman when we checked in he just shrugged. Pointed to attachment and said yes I have a shower. Beds not too comfortable. Rooftop terrace and bar area very nice, but service was very slow. Same for lobby restaurant and breakfast buffet - 35 eu for buffet and food was not good and service very slow (and somewhat indifferent). All in all a nice hotel but I expected more for the price.

Leisure Family

8/10

Excellent

05 Jul 2019

Verified traveler

Best location for shopping in Rome. Lobby is gorgeous. Breakfast has a lot of choices.

6/10

Pleasant

04 Jul 2019

Verified traveler

Ant colony in our room...after pushing hard we got another and better room. Hotel in great location, but rooms and baths VERY tired!

Leisure Family

10/10

Exceptional

28 Jun 2019

Patricia

Wonderful!

Great location, exceptionally helpful staff, beautiful property . I would stay here again

Family

6/10

Pleasant

09 Jun 2019

Allison

Perfect for short stays.

Beautiful interiors in lobby, bar, dinning and other common area's. Helpful, lovely, friendly staff. Dated and not very clean personal accommodations.

Partner

10/10

Exceptional

24 May 2019

Verified traveler

Great location. Old property with lots of history.

Leisure Family

6/10

Pleasant

29 Apr 2019

Verified traveler

It’s very old, need lots of maintenance and renovations, old carpets, old facets and showers, hot water takes for ever to run.
Great location

Business Self

10/10

Exceptional

23 Apr 2019

Verified traveler

Great Location!

Grand Hotel Plaza is located in a great part of the city. Older lobby and classic italian great room.
Service was fantastic.Room was typical older italian. If you are looking for modern, don't look here. But older Grand style Hotel, with decent rooms, and a fantastic location? Go here. Get a room that looks toward the garden for a quiet night.

Partner

2/10

Poor

20 Apr 2019

Verified traveler

Bathroom is dirty and smelly, not like 5 star, find hair in the bath towel, not change the bed sheet, even it's dirty for the whole stay.
Need to pay service even ask a plate, the hotel room is very noisy at night.

Leisure Family

10/10

Exceptional

20 Apr 2019

Verified traveler

This property located in the best and most convenient place. Walkable to any place Best place for shopping

Leisure

10/10

Exceptional

19 Apr 2019

Jean

Best location close to Spanish steps. Friendly staffs. Will stay here again!!!

Family

2/10

Poor

11 Apr 2019

Verified traveler

security is not good. Room cleaning is not good.

Leisure Self

6/10

Pleasant

09 Apr 2019

Verified traveler

very old rooms that need renovation. the address is very good

Leisure Partner

8/10

Excellent

07 Apr 2019

Verified traveler

Hotel is beautiful and a great location near the Spanish steps. A bit pricey though, but I guess that’s all of EUROPE

Business Self

10/10

Exceptional

25 Mar 2019

The five star Grand Hotel Plaza is like staying with a rich dowager aunt in Rome’s busy shopping district. The Maitre staff felt like family who were intent on showcasing the best Rome has to offer. The ebullient Alla K organised our tours with the attentiveness of a favourite cousin. She helped to navigate the Via del Corso which is the main connection between the Piazza del Popolo and Piazza Colonia. The surrounding roads are lined with all the top designer shops and local artisans. There are also a number of discount designer outlets with a minimum of 70% off.
The Piazza di Spagna (Spanish steps) are a five to ten minute walk (depending on your pace) from the hotel. The roads between the Via del Corso and the Piazza di Spagna are lined with excellent shops and eateries. I would recommend Venchi (25/26 Via della Croce) for Gelato (Ice cream) and luxury chocolates. For mouth watering Dulce (sweet treats) try Pompi Tiramisu (82 Via della Croce). The Dami cafe (52 Via della Croce) offers excellent coffee and light bites. Grano Frutta e Farina bakery (49 Via della Croce) has delicious Pizza and sandwiches including vegetarian and vegan options. If you wish to repose in the hotel the Maitre breakfast Loredana will ensure you are well prepared for the day ahead. She insisted I have a fresh espresso because it had cooled down before I had a chance to drink it. The little details are what make staying at the Grand Hotel Plaza a delight.

Leisure Family

8/10

Excellent

23 Mar 2019

Verified traveler

Liked the Old World charm

Didn’t like the erratic room service - no bath mat, one towel instead of two, non replacement of used toiletries etc...

10/10

Exceptional

19 Mar 2019

Verified traveler

I loved the building itself. The history and my favourite rooms were the reception and main lounge. Very opulent and lavish. Room 333 does not reflect this unfortunately and is very small and tired. The shelf in the wardrobe was not fixed and flipped up! We were moved to room 440 which was better but the shower had seen better days and needs to be replaced. We fed this back at reception so I’m hoping this is rectified soon as it’s such a shame for such an amazing hotel and staff.

Leisure Partner

8/10

Excellent

11 Mar 2019

Verified traveler

This hotel has huge potential if they just work on the rooms furniture, being sort of an old castle in the center of the city is not enough to overwhelm customers and claim 5 star, yes the staff are welcoming but with the worn out furniture and squeaky bed Has left me with mixed feelings.
Here are few things I didn’t like:
Very limited mini bar
Limited TV stations (only CNN in English, rest are Italian!)
No cattle coffee or tea
No water bottles
No bath robes/slippers u have to order them
Bed and bedding is not so comfortable as 5 stars hotels
No lights central lock/switch as you have to walk around the room to turn on/off all lights
Yet I liked the fancy reception and dinners halls and big plus for the location.

Leisure Friends

10/10

Exceptional

25 Feb 2019

Verified traveler

Location was fantastic and their customer service was outstanding. I complained about our beds in our room onnthe first night and we were moved immediately to an upgraded room. Rooms were big and very spacious, and the lobby bar area is beautiful.

Leisure Family

2/10

Poor

13 Feb 2019

Verified traveler

The location, Close go shopping , restaurants and more than 100 years old

Leisure Family_with_children

6/10

Pleasant

20 Dec 2018

Hock Ong ( Desmond )

Things are old need renovation and upkeep again.

Family

8/10

Excellent

19 Dec 2018

Seong Il

Bad wifi

Family

6/10

Pleasant

16 Dec 2018

Mahmood

The location is excellent, staff are very friendly and helpful. The room was not as they were in the pictures although I have booked for a superior room. There were small aunt's in the wardrobe, something that you should not expect in a 5 star hotel.

Leisure Partner

10/10

Exceptional

29 Nov 2018

tracy

Love this place!

Family

10/10

Exceptional

25 Nov 2018

Susan H

It Can’t Get Any Better

Amazing facility. Staff were wonderful, helpful, happy and very professional. We especially enjoyed the “Happy Birthday” treats, the gracious accommodations and visiting with Superman each morning. A very spectacular space and staff.

Partner