Name: The Tower Plaza Hotel
Address: Sheikh Zayed Road, Dubai, 191055, AE

The Tower Plaza Hotel

Dubai · United Arab Emirates

100 reviews shown

8/10

Excellent

27 Jul 2026

Nick

Good location next to the metro and museum of the future. The room was clean however needed a refresh/updating. The pool was very good.

4/10

Poor

28 Jun 2026

Suhail

Check in was fine and valet parking service good. However, the rest of the experience was poor, it took 10 min waits every time had to use elevators and only 2 seemed to be working and no air conditioning in elevators. The room lacked basic amenities such as tissue box or slippers and had to request from front desk, cleaning service very slow and the room was good size suite but was dated and in need of upgrade. Few power sockets and none near washroom or mirror to use hairdryer. It was a 3-star experience.

Partner

10/10

Exceptional

30 May 2026

Elvis Aduhene

Clean room

Self

2/10

Poor

12 May 2026

Ali

Horrible close it down if the renovations force a substandard service huge reputational damage

2/10

Poor

12 May 2026

Ali

The ongoing renovation makes this the worst 5 star hotel in Dubai right now.
Would advise against till they finish understaffing is a understatement and off season pricing doesn’t justify the short comings

Family

8/10

Excellent

11 May 2026

Good location, staff works hard and helpful but the rooms can be cleaner, there was sign of mold

Self

10/10

Exceptional

11 Mar 2026

Suresh

Comfortable stay and great service

8/10

Excellent

08 Feb 2026

Insta

Getting taxi is tough from the Entrance.Some staff not so Helpful.

Friends_and_family Family

6/10

Pleasant

29 Jan 2026

NIAMH

Lovely staff, decent bed. Room wasn’t great. Lots of construction work happening which doesn’t make for restful sleep. I had to phone housekeeping for basics such as robe, body wash, shampoo. The showerglass was full of limescale and lots of mold amd damp walls in bathroom. Bit disappointing.

But lovely staff.

8/10

Excellent

25 Jan 2026

Thomas

Perfect for a work trip.

Business

2/10

Poor

31 Dec 2025

Prathy

It’s a very deceptive hotel. 3 star at best. There was no hot water. The room stunk. Hotel is really not well maintained. Don’t stay here!

Business

8/10

Excellent

23 Nov 2025

Ken

Hotel is a bit dated compared to other hotels in Dubai. However, the views are unmatched and the service was perfect (not too in your face but super friendly and accommodating). Highly recommend.

Business

2/10

Poor

21 Nov 2025

Petra

The sheets and bathroom towels were dirty, in general cleanliness was an issue in this hotel. This hotel needs some renovations too.

Business_and_leisure Partner

6/10

Pleasant

17 Nov 2025

Jonathan

- Room was OK but bathroom smelled of sewage and room service menu was covered in stains.
- Reception was very crowded and chaotic, felt like a busy airport.
- Lifts/elevators are not fit for purpose, often very full and requiring 10-15 minutes of waiting to get to high floors.

Business

2/10

Poor

05 Oct 2025

Gary

Worst hotel I have stayed it’s in Dubai. Premium price for budget facilities, from poor elevators, poor showers, no front access to hotel from Sheikh Zayed Road and terrible guest services.
Location is convenient.

Business

2/10

Poor

27 Sep 2025

Mohammed

I rarely leave reviews, but this was worth warning others. The location is decent but not amazing, but that’s where the positives end.

The hotel is dated, poorly maintained, and extremely noisy. Room was unclean, smelled off, and clearly not refreshed properly before our arrival. Towels were worn thin, and the bathroom was far from what you’d expect in a hotel at this price. MOLD and MILDEW everywhere. Absolutely disgusting and I got sick off it.

The staff was unhelpful and disengaged, and even basic requests were met with shrugs. We had issues with AC, and nothing was done to address it despite multiple complaints. Yahya the duty manager specifically was the worst service I’ve seen at a hotel.

The hotel may look fine in pictures, but reality doesn’t match. Avoid if you want a relaxing or even passable stay. Spend your money elsewhere.

10/10

Exceptional

24 Sep 2025

Sajeda

The Tower Plaza

The Tower Plaza Hotel in Dubai is really lovely hotel. It has the best location with the metro rail situated on the door step. The rooms are clean and newly renovated. The rooms are also very spacious. Everybody working here is kind and hospitable. I have to give a special mention to Aicha at the front desk. She is really top class. So kind and friendly and she provided me and my family with excellent service. Its because of people like her that hotels like The Tower plaza are 5 star. Thank you Aicha.

Just 1 small issue. Housekeeping needs to
improve. There were times i had no towels no water no tissue paper. However everything was great.

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Ross Ruben

Property was clean and good service

10/10

Exceptional

19 Jan 2025

Vibhuti

Everything was good except, some faul order coming from bathroom and also sometimes long waiting in elevators.

6/10

Pleasant

28 Oct 2024

Matthew

Place is OK. It is clean and nice and I felt i got my value for money. Breakfast buffet is very busy and is of OK quality.

Business_and_leisure Self

10/10

Exceptional

28 Oct 2024

Tiko

Great!!

Leisure Family

2/10

Poor

03 Aug 2024

Heba

STAY AWAY FROM THIS HOTEL

Horrible exp with the reception and the staff are not professional

Business

4/10

Poor

03 Aug 2024

Sachin

From the time I checked in the Hotel to my check out, I had a terrible experience. The staff member who checked me in was impolite, the room that was assigned was unclean, rusty and almost everything from the door handle, electrical connections to bathroom fixtures were broken. The breakfast setup was below average and the size of the restaurant was inadequate compared to the number of people walking in. None of the staff serving during breakfast cared to even ask for a cup of coffee - complete self-service. Out of the 5 days I stayed, I only attended breakfast the first day and that was it for me. Average wait time for elevators going up and down was around 10 minutes. Never staying here again.

Business Self

10/10

Exceptional

03 Apr 2024

Makai

Was a pleasure to stay there

10/10

Exceptional

10 Mar 2024

Nagy

Great location, across the street is the metro can take you anywhere, excellent customer service. Nice food in the buffet breakfast and dinner.

Business_and_leisure Partner

8/10

Excellent

05 Mar 2024

Paul

So close

I wanted to really like this hotel more a I had a lovely big room with comfortable bed. But a couple of issues were the fact there was never hot water for a shower. Just luke warm at best. Also, there are shops on the ground floor, and a couple of the sellers always pounced on your when you came out of the elevator which just made it unpleasant.

Business

2/10

Poor

02 Mar 2024

SHOAIB

My check-in time was 2:00PM, and the room was not ready until 4:30PM.

The staff was not even helping and asking me to cancel booking. I didn't like behaviour of the staff.

4/10

Poor

19 Feb 2024

Nagwa

The property was close to my conference , but it was very random in relation to services, the lifts took ages to get hold of which delayed my arrival to work and it was dated and cleanliness was very average

Business Self

2/10

Poor

16 Feb 2024

Hattan

I recently stayed at this hotel for one night. Check in was smooth. While the hotel appeared slightly dated, my main concern stemmed from an incident regarding my identification. Upon checking out on , I confirmed with the staff that I had settled all charges. Later, at the airport, I discovered that the hotel had mistakenly held onto my ID without informing me. This caused significant panic and inconvenience as I wouldn't have been able to board my flight without it. When I contacted the hotel, they offered to deliver my ID to the airport, but required a 100 AED driver fee. Given the urgency of my situation, I reluctantly agreed to pay the fee to retrieve my ID and avoid missing my flight. This was very inconvenient, I understand mistakes can happen but they could have at least fixed their mistake

Family

6/10

Pleasant

28 Jan 2024

Alexandra

Poor

Not a 5 star hotel. Very dated rooms, poor check in experience. Breakfast is chaos, one coffee machine for hundreds of guests. Lifts could take 15 minutes to traverse. My room had two different sized beds pushed awkwardly together. The toilet area smelled bed. Mosquitos in the room, on the 55th floor!

Business

6/10

Pleasant

27 Nov 2023

Matthew

A very underwhelming experience.

Myself and my wife visited Dubai for business / leisure purposes. We booked this hotel because it was close to the World Trade Centre, and had good gym and spa facilities.

Upon checking in we were advised that both the Gym and Spa were closed for refurbishment throughout the duration of our stay. This upset me, as I do enjoy some leisure time before starting work.

Very little in way of apology. Certainly no compensation offered.

When we arrived to the room, we noticed a Nespresso Machine, but no coffee pods. I called reception to ask for some pods to be brought to the room, only to be told they do not offer coffee pods.

The TV’s did not work. I did ask reception 5 times to fix the TV’s, however on the final day I managed to solve the issue myself.

On the first night we returned from work to find the room had not been made. I had to call reception and ask for house keeping to send someone up to replace the towels, water etc.

On a positive note; the bed was beautiful. Very comfortable. The housekeeping team were very friendly. The room was spacious and very clean. Nice hotel, but not the 5-star experience I expected in Dubai.

Business_and_leisure Partner

8/10

Excellent

09 Nov 2023

Narain

Very little choice of vegetarian food
Also chef was using same utenciles for veg and non veg. Was concerned if any one had elergy to egg.

Leisure Family

6/10

Pleasant

23 Oct 2023

Richard

Felt more like a 3 or 4 star hotel. Wanted to charge for ice and also made us wait to check in

Leisure Partner

10/10

Exceptional

16 Aug 2023

John

It’s very convenient and easy access to metro stations overall it’s in a great location

Leisure Family

2/10

Poor

04 Aug 2023

Sadik

Very bad

10/10

Exceptional

03 Aug 2023

Sripal

Service was great and all the staff from front desk to room service were very nice and helpful.

Friends_and_family Family

8/10

Excellent

21 Jul 2023

Erhan

Great Location.

Location is great which is at downtown and just 20m. from metro 400 m. from museum of future. Service could be improved. Team is doing their best, they may organization troubles.

Business

8/10

Excellent

10 Jul 2023

ABM NOZMUL

Very easy communication for Bus, Metro and Texi.

Leisure Family

8/10

Excellent

07 Jun 2023

Hesam Jolous

Good

Business Friends

8/10

Excellent

17 May 2023

Rezwan

I liked the friendliness of the staff, the ease of checking in, the location & the view of the room. Special mention of lifeguard Addul who was extremely well behaved & took care of our three year old son in the swimming pool.

Leisure Family_with_children

10/10

Exceptional

08 Apr 2023

Aharon

Very good hotel, great locat

Leisure

10/10

Exceptional

18 Feb 2023

Hesam Jolous

Very close to metro station and reach downtown

Business

10/10

Exceptional

23 Jan 2023

Avraham

Perfect

Perfect

Friends_and_family Friends

6/10

Pleasant

22 Jan 2023

Mohammad

Cleaning to be improved

Leisure Pet

10/10

Exceptional

12 Jan 2023

Esteban

Great location, just infront from metro station.

Business Self

8/10

Excellent

10 Dec 2022

Muhamed

Furniture and TV should be upgraded its very old.

Business Self

8/10

Excellent

16 Nov 2022

Rashed

Very nice property and the staff are very helpful but the TV need to be renewed and update

Business Self

6/10

Pleasant

15 Nov 2022

Tomer

Self

6/10

Pleasant

13 Nov 2022

Akeel

Not to the standard that it was. Closer to a 3.5 or 4 start hotel.
Quality standards were not the best. Weak and cold water pressure.

Leisure Self

10/10

Exceptional

12 Nov 2022

johnny s

Good rooms very clean good area around everything good food

Business_and_leisure Family

8/10

Excellent

31 Oct 2022

Maqsood

Location was good otherwise Hotel needs renovation.

Leisure Partner

10/10

Exceptional

20 Oct 2022

Bahaa

Was great experience

Business Self

8/10

Excellent

16 Oct 2022

Musab

great stay

very good hotel over all. breakfast is not the best.

Business

8/10

Excellent

05 Oct 2022

Mohamed

Overall a good stay, the only issue i had was the plumbing problem on the first night i was there but rectify and no issues after. The water pressure for the shower was slow and the warm takes some time to be warm. The tv wasnt in good condition too, the remote we got was broken too. Other than this, beautiful place to stay and convenient as its just opposite the metro station.

Leisure Partner

10/10

Exceptional

08 Sep 2022

Nerissa Simone

Staff was very attentive, respectful and friendly.

Leisure Partner

10/10

Exceptional

23 Jul 2022

Hesam Jolous

Everything was perfect

Business

10/10

Exceptional

14 Jul 2022

Mohammed

مكان جميل

Friends

10/10

Exceptional

12 Jun 2022

Sameer

Good all the time

Great view and tasty breakfast

Business

6/10

Pleasant

12 Jun 2022

Khaled

the hotel location is good, just in the from of the metro station. Also around the hotel you can find supermarket open 24/7

Leisure Friends

8/10

Excellent

01 May 2022

Ashish

Worst breakfast needs to have good breakfast if you are charging. Good location tidy and good staff are it positive attributes

Leisure Family

8/10

Excellent

01 Apr 2022

JASLEEN

Amazing staff and service, really beautiful lobby, spacious room. Location is fantastic, near the metro, Dubai mall and lots of 24hour restaurants.

Leisure Friends

4/10

Poor

15 Mar 2022

Kiran

Rooms need makeover.

The Tower hotel is outdated, the carpet is very 80s and in terrible condition and the whole room reeks of smoke (I was in the smoker room).
The armchairs had stains on them and were very old fashioned. The whole room gave me a retirement home vibe.
The mattress was terribly soft and hurt my back.
Also the rooms are not soundproof I can hear the music and the loud cars from outside. I can also hear the guests above my room and those entering their own rooms in the nearby rooms.

Partner

8/10

Excellent

17 Jan 2022

Omotayo

Really nice remarkable views

Leisure Self

2/10

Poor

09 Jan 2022

Nizar

I would never recommend this property to anyone. The room smelled and dirty. Asked staff to vacuum the stinky carpet and was never done during our 5 days stay.
We paid for breakfast and dinner for the entire stay, we tried it once and never went back.
Very cheap, never seen anything like this in Dubai before. Nothing to the Dubai standards, don't know how it rated 4 stars hotel.

Leisure Partner

10/10

Exceptional

06 Jan 2022

Arsalan

Excellent location which is central to all things to do in Dubai
Metro right outside the hotel
Excellent service staff and valets
Hygienic and safe food a plenty

Leisure Family_with_children

8/10

Excellent

19 Nov 2021

Gary

Good for metro

Very convenient location if you need Metro as it’s right outside the door but otherwise just an average 4 star business style hotel

Business

8/10

Excellent

15 Nov 2021

Ahmed

Good location but not what you'd expect from a 5 star. No hair dryer in the room, no ironing board, very basic.

Friends_and_family Friends

10/10

Exceptional

22 Oct 2021

GLORIA

Excellent!!!!

10/10

Exceptional

18 Oct 2021

Christopher

Great! Extended my stay!

Wonderful stay and I extended stay! Was missing a some cooking equipment in the room when I arrived but all sorted with a quick call to reception. Huge rooms too.

Business

2/10

Poor

05 Sep 2021

fatma

I use to love that hotel i have been staying there for 7 years and i always pick it but this time i was so disappointed about everything i had to change the room because it wasnt clean the other room there was alot of damage the mirror was broken and the safety box, we where two persons there is only one towel a/c was so cold i cannot adjust it the services wasnt like before it was bad i think this is the last time im gonna stay there

Leisure Friends

10/10

Exceptional

21 May 2021

Verified traveler

Location, very close to the Dubai Mall, the staff is very cordial and professional, they made me feel home, they even took care of my luggage after i checked out from the hotel, i give them 5 stars for their service

Business_and_leisure Self

2/10

Poor

09 May 2021

Verified traveler

I booked there for 2 nights with an intention to extend for an extra night. At around 16:00 of the second day, I came back to the hotel only to find the lobby super crowded with customers. It turns out, the electricity was cut off for the entire building! I decided to wait in the lobby for a while since elevators were not working, but I urgently needed my laptop for work (which was still in my room). Everytime I asked the staff, their only reply was: \"It will be fixed in 10 min maximum\" . After waiting for 2 hours, I had it with them. I asked them to get me my laptop from upstairs so I can attend my meetings... They said it will take around 45 min-1 hour.
To cut the long story short, I had to climb 35 STAIRS to reach my room, with no lightning, no ventilation, no security, disastrous conditions...
That's only a small part of my awful experience at the hotel: I came down to the lobby the next day to extend for 1 night. The guy gave me a price of 270 AED for the extra night. At first, I was shocked that he even dared to charge me after what happened, but then I realized that I booked the night before for 250 AED!!!
In short, they were charging me more instead of refunding my whole stay and appologizing for what happened.
But that's not all... I directly asked for a check out and explained to the front desk agent why this was probably the worst hotel experience I ever had.
I later received a call from the duty manager, apologizing for what happened and offering me a complimenta

10/10

Exceptional

25 Apr 2021

Verified traveler

Excellent experience at the Millennium Plaza Hotel! Great service, amazing staff, and spacious rooms. Everyone is friendly and very professional in their job. The hotel is across the street from the Metro station. The only problem I had was the WiFi. Every day I lost connection. The great staff tried to help but the router was old or defective . Since we had two rooms I used the WiFi there.

Leisure Family

6/10

Pleasant

07 Apr 2021

Verified traveler

I would say it’s just a 4 stars hotel.The hotel is getting old.Rooms are not properly cleaned at all and sometimes the wait for the elevator is long,the staff is ok.

Leisure Partner

2/10

Poor

31 Mar 2021

Heather

Avoid this place at all costs

This was the worst hotel stay I have ever had. From start to finish the staff was completely disorganized, check in took forever, bringing our baggage took forever and then they forgot half of it! We had to run around looking for our suitcases. The wifi was not good enough for a zoom call and no ethernet could be provided. But all of this pales in comparison to the electrical issues. The \"smart lights\" in our room randomly began turning themselves on in the middle of the night, repeatedly waking us up. Rather than sending a manager and moving us immediately to a proper room they sent an engineer who proceeded to spend an hour experimenting with the relay panel. When finally given a replacement room they demanded we pack up and move everything at 2 in the morning. The replacement room was then noisy and smelled like cigarette smoke. A terrible night, a terrible experience. I would warn all my friends off this place.

Partner

8/10

Excellent

10 Feb 2021

Kimberly

Akhter was awesome!!!!😊

We had a wonderful stay : ) Akhter was very accommodating, friendly, and professional...Your company definitely needs more employees like this young man!!! The only thing that i hated was that the pool was ice cold!!!! Please heat the pool!!!😊

Partner

4/10

Poor

09 Jan 2021

Verified traveler

In reality this is a 3* hotel

Anywhere in Europe and probably also the rest of the world this would be max 3 stars hotel. Service is nice but they don’t know how to maintain a hotel up to a high standard. Room floor was never cleaned. We left dirty towels on the bathroom floor and they hanged them back?! Who does that?! I had to call housecleaning to explain that everything from the floor needs to be taken out and clean towels put in. It was quite and the location is good. Overall this is a cheap 5* hotel so you get what you paid for.

Partner

2/10

Poor

22 Nov 2020

Marcelo

In general, the location is good and the facilities for business.
The client service of reception and restaurant are very good (10/10), but the housekeeping service is (1/10), very bad in all aspects. No information of the facilities available and the opening time, call 4 or 5 times to a simple request (every time), waiting so long (20 to 30 minutes) to obtain a request from a housekeeping, any request that required coordination between them never done: request every day to clean the room in morning hours from 09: to 13:00, never performed. They went between 18:00 and 19:00. Very bad housekeeping services.

Business

2/10

Poor

08 May 2020

Verified traveler

I purchased 4 nights with Expedia and had to leave early due to an emergency, I requested for a refund and millennium hotel denied my request. They should be a little considerate due to the circumstances.

6/10

Pleasant

09 Mar 2020

Verified traveler

The wifi in hotel room is awful. And they did not do a good job at cleaning

Business

4/10

Poor

13 Feb 2020

Verified traveler

Internet didnt work at all. They never changed the bed sheets.

Business Self

4/10

Poor

01 Feb 2020

Casey

location is good. Near World trade center and Metro station. Don't like the setting. Not well organized. I was staying on 55th. floor. It takes 10-15 min every times wants to go up or down. The elevators too slow. Waiting time too long.

Business Self

6/10

Pleasant

19 Jan 2020

Omar

Age has taken its toll.

I always stay at the Millenium Plaza when in Dubai.
The ease of the metro and surrounding restsurants is awsome but thats it. The hotel is getting old and its starting to show. My stay for 2020 was not as it used to be. The bathroom was dirty and. The basin was blocked. I also had to always ask for towels and toilet paper. The cuboards were broken and the carpets were old and dirty. Its ok i suppose for a 1 night stopover but definately not for a family vacation. There are better hotels out there.

Friends_and_family Family

10/10

Exceptional

14 Jan 2020

Verified traveler

Excellent

Excellent stay and service.
The hotel is ideally located to easily visit the city.
Very nice city views from the high floor rooms

Friends_and_family Family

10/10

Exceptional

06 Jan 2020

Verified traveler

We loved our stay at this hotel, all the staff were helpful

Leisure Family

8/10

Excellent

02 Jan 2020

Verified traveler

nice hotel but not 5 star but 4 star. Should provide more amenities in a room

Leisure Partner

10/10

Exceptional

29 Dec 2019

Ramses Theodore

Friendly staff and good location.

Staffs are very friendly and helpful especially their housekeeping employee Naveed and their Concierge Azar and Samy. I would highly recommend Millennium Plaza Hotel Dubai to my friends and family. The hotel is very close to public transportation and restaurants.

Partner

10/10

Exceptional

27 Dec 2019

EBRAHIM

Recommend any body to stsy in this hotel.

Excellant location, service and good staff

Friends_and_family Family

10/10

Exceptional

22 Dec 2019

LAI HON JOSEPH

Good hotel with good location! Love it

Business

10/10

Exceptional

14 Dec 2019

Verified traveler

the location and friendly staff and looking forward staying in the future

Leisure Self

10/10

Exceptional

27 Nov 2019

Verified traveler

Excellent position on Sh Zayed Road immediately beside metro station and close to taxi facilities.Very helpful staff and lovely rooms with wonderful views of a Dubai from the higher floors.

Leisure Partner

10/10

Exceptional

20 Nov 2019

Verified traveler

Location across from Metro Station was great. View from room was mesmerising. Good breakfast.

Leisure Partner

10/10

Exceptional

06 Nov 2019

Verified traveler

Staff was ready to assist on anything.

Hotel is at a great location.

Leisure Self

10/10

Exceptional

03 Nov 2019

Verified traveler

Location .........................................................................................

Leisure Family

10/10

Exceptional

01 Nov 2019

Verified traveler

Great location easy to get to everything in Dubai. Great staff very helpful. Really great hotel.

Friends_and_family Family

8/10

Excellent

25 Oct 2019

Chengdong

I had a good time there.

I had a very good time there. The service was very good too. Breakfast was also good. Every staff is potite and helpful.
Only one thing i do not like, it is that the swimming pool is closed too early. I think you can start late in the morning but make it longer in the eveneing, maybe until 11:00 or 11:30

Business

6/10

Pleasant

20 Oct 2019

nibras

Bad wifi and room service

The wifi was slow
The room service was not good
Room is clean and nice
The water in the bathroom was rusty in the shower

Friends_and_family Family

8/10

Excellent

10 Oct 2019

Verified traveler