Name: Swissotel Al Murooj Dubai
Address: Al Mustaqbal Steet Opposite Dubai Mall Downtown, Dubai, 117546, AE

Swissotel Al Murooj Dubai

Dubai · United Arab Emirates

Al Mustaqbal Steet Opposite Dubai Mall DowntownView location

100 reviews shown

10/10

Exceptional

26 Jul 2026

Khalid

Excellent hotel, staff and location

2/10

Poor

23 Jul 2026

MANPREET

Very boring not enough breakfast options

6/10

Pleasant

09 Jul 2026

Mohammed

None

Family

8/10

Excellent

28 Jun 2026

Stephen

The property is in a good position and i have stayed here before. This time unfortunately it is going in the wrong direction. Outside not clean rubbish around the pool area garden still there after our 3 night stay and we struggled for service around the pool area. The room i must say was good nice and clean. Hopefully this hotel can get back on track

Partner

10/10

Exceptional

18 Apr 2026

Kimberley

Good location and breakfast, nice rooms, clean - overall a nice stay.

Family

10/10

Exceptional

01 Mar 2026

Katarzyna

Clean rooms, attentive staff, and delicious breakfast

Family

6/10

Pleasant

20 Feb 2026

Natalie

The hotel is lovely, the room wonderful. The staff was very courteous. However, we had two negative experiences.

First, the evening before we left, a gentleman at the counter said he would make arrangements for our 5 am pickup to go to the airport. No such arrangements were made.

We also paid up front for the seafood buffet, which was supposed to last from 7 pm to 11 pm. At 9 pm, at least a third of the serving dishes were empty and what was there had been seriously picked over. They charge the equivalent of 90 USD per person. We definitely did not get our money's worth.

Partner

6/10

Pleasant

13 Feb 2026

Murat

It was old room and not clean enough

Business

6/10

Pleasant

12 Feb 2026

Umut

location is perfect, hotel is old

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Mohamed

Very clean and convenient room. Delicious breakfast and friendly staff.

Self

10/10

Exceptional

24 Jan 2026

Karen

Staff was absolutely fabulous.
Loved the coffee and snack bar in lobby. Stayed here last year and just love the new refurbished rooms.
Would suggest a grab rail in the shower for safety as it’s slippery when wet and the safe needs to be attached to the wall.
Otherwise
10/10 thank you

Leisure Family

8/10

Excellent

13 Jan 2026

Bilal

Clean rooms, very helpful staff.

Partner

2/10

Poor

09 Jan 2026

YASAMAN

I CALLED TO CANCEL WITHIN 1 MINUTE OF MAKING THE RESERVATION. i CALLED EXPEDIA 5 TIMES AND TWICE I WAS INFORMED NOT TO WORRY AND YOU WOULD REACH THE HOTEL TO CANCEL. EVERY TIME I CALLED YOUR REPRESENTATIVE INFORMED ME THAT THERE WAS NO RECORD OF MY REQUEST AND YOU WOULD CALL ME BACKL TODATE NO ONE CALLED ME. I EXPECT A FULL REFUND.

Leisure Self

10/10

Exceptional

07 Jan 2026

Ellen

The room was spotlessly clean and comfortable. The staff were very friendly and helpful throughout my stay. Breakfast was fantastic with delicious, fresh options. Highly recommend this hotel—I’d definitely return!

Leisure Partner

10/10

Exceptional

03 Jan 2026

Manisha

Hotel is beautiful and situated very well, in walking distance to Burj and surrouding areas. Breakfast was amazing! Service was very good. No complaints except housekeeping should check dispensers to see if soap & lotion are running out. Besides that, the stay was very comfortable.

Friends_and_family Family

8/10

Excellent

26 Dec 2025

Farooq

apartment is a bit dated,Front desk needs to be more courteous

Leisure Family

10/10

Exceptional

25 Dec 2025

lina emil

Clean room and all the workers from in and out excellent made us feel comfortable and welcoming so thanks for all the team.
Special thank you to Suci...she was great every day . I noticed her top service with politeness and a genuine smile. She is an asset.

Leisure Family_with_children

10/10

Exceptional

24 Dec 2025

Ramesh

Real helpful and courteous staff.

Leisure Family

10/10

Exceptional

11 Dec 2025

Zvi

100/+++

10/10

Exceptional

09 Dec 2025

Lorna

The room was spotless and so spacious. The dining options were excellent and the pool area was well maintained and a pleasure to enjoy.
All the staff were outstanding in their politeness and friendliness,
The location was great and the Dubai Mall only a short walk away. We will definitely stay here again,

Partner

6/10

Pleasant

09 Dec 2025

Jacinta Joy

The room with a king bed that I booked wasn't available and I was given a room with twin beds instead. Check in staff not very knowledgeable and I had to remind her of the benefits that came with my booking. Other than that, the hotel was nice.

8/10

Excellent

02 Dec 2025

Robyn

The room was clean, the staff were friendly, and the location was fantastic!

Leisure Family

4/10

Poor

27 Nov 2025

Rashad

This did not feel like a swissotel at all. Poor management is clear as soon as you walk in. The building appears to not have been renovated in at least 30 years, old carpet, stains on walls, cracks in the tile in the bathrooms. Every time i've stayed in a swissotel previously, as soon as you get to the lobby all staff greet you and are ready to assist. This swissotel you'd be lucky if anyone in the lobby made eye contact with you. The cleaners had the best customer service; every time i saw them they were very pleasant and would greet us with a smile. This swissotel management needs to be flown out to Qatar to see how a swissotel should be run. Buyer beware: the pictures you see on this listing must have been from when they first opened this place decades ago, it looks NOTHING like the pictures you see here. I would've loved to respectfully give some constructive feedback at checkout but (surprise surprise) not a single person asked us how our stay was.

Business Family_with_children

8/10

Excellent

26 Nov 2025

DANIEL

6/10

Pleasant

24 Nov 2025

Tariq

The room even though was renovated there are no drawers to put clothes. Elevators were really bad as 2 under maintenance

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

MICHAEL

Excellent hotel! Clean and spacious rooms, services were fast and efficient. Very centrally located, less than 10 minutes on foot to Dubai Mall. I’d happily stay here again.

Business_and_leisure Self

10/10

Exceptional

16 Nov 2025

Hazem

V.good every thing

Leisure Self

6/10

Pleasant

15 Nov 2025

HISHAM

Staff is unfriendly, specially the hosts at the restaurant did t expect that.only staff was caring about gusts are the chefs Ibrahim, Sony and Kam Raiy
Mahmoud at the lobby was very helpful.

Leisure Family

2/10

Poor

14 Nov 2025

Silva

This place needs a whole renovation. The tiles were broken and so dirty that it’s stuck like grime. Very old, dirty and creepy. The windows were so old you can hear the cars and wind blowing. The curtains were so dusty. Terrible experience

Leisure

4/10

Poor

03 Nov 2025

Fabrice

Appartement qui a besoin d'une grosse rénovation, mobilier usé, salle de bain pas digne d'un 5 étoiles (à peine 2 étoiles).
Piscine ayant aussi besoin d'une rénovation. Les coussins des transats sont sales, voir très sales! Les serviettes sont tellement usées qu'on peut voir à travers.

Friends_and_family Family

2/10

Poor

28 Oct 2025

Nargis

Dates: 23–25 Oct 2025
Party: 3 adults + 1 child (2 y.o.)
Purpose: family gift for our mother and brother
Total paid: AED 2,591.49 (2 nights)

We chose this property specifically as a 5-star hotel opposite Dubai Mall. At the booked hotel address, my family were told “you are not staying here” and redirected to a different building we never selected. Despite an advance request for early check-in (travelling with a toddler), staff spoke rudely and charged USD 50 at 11:00 just to enter. The assigned unit was not 5-star: broken shower, dirty/smelly bathroom, stained linens, damaged sockets; and access to main facilities was refused, although facilities were a key reason for booking.
This experience spoiled a carefully planned family gift and caused distress to an elderly parent and a small child. We have photo/video evidence and have requested a full refund, the USD 50 refund, and compensation through the official channels (Expedia and Dubai Consumer Rights).

Tip for management: please ensure guests are accommodated at the booked hotel address, train staff on empathetic early check-in handling (especially with children), and verify cleanliness and facility access before assigning rooms.

8/10

Excellent

12 Oct 2025

Abraham Seno

We chose to return to the hotel, after 3 years, because of its location and its price/value ratio.

Leisure Partner

10/10

Exceptional

24 Sep 2025

Sanjogita

Clean, staff is very helpful. Located was great.
Pool was very nice and the buffet meals were very good.

Leisure Family

10/10

Exceptional

23 Sep 2025

Rahila

I had a great time through out my stay. Staff were super helpful!

Business Self

10/10

Exceptional

21 Sep 2025

Yosef

Amazing location. Great value for money

It's my 4th stay in this hotel. The rooms are being renovated and improved from 1 stay to another.
This time, I also got upgraded with no extra charge for an amazing suit.

The only problems were that the water in the shower wasn't hot enough. Also, the water stream in the taps were very weak.

Other than that, the service, the air conditioner, the bed, the space, the cleaning and anything else was amazing.

Thanks for a great stay

Business

10/10

Exceptional

29 Aug 2025

Verified traveler

As good as it gets

So I arrived early in the morning, way before the check-in time. I was early by at least 4-5 hours. My best bet was that the hotel administration would keep my luggage and that I would while away the time roaming around aimlessly in Dubai Mall. The fact that I hadn’t slept the entire night earlier owing to my flight schedule was also weighing on my mind. It is in this backdrop that I tentatively approached the lady at the reception. Her name was Sandra and I right at the outset told her that I know I’m early but I would just request you guys to entertain my luggage and get me a room at your earliest convenience. I was surprised when Sandara not only gave me a room straight away but she also upgraded it. There was another lady in the lobby who was incredibly cheerful and walked me to the elevators. My luggage was deliveries shortly thereafter. I have never been treated like a royalty at any hotel but the work ethic of these guys is just at another level. Highly recommend this hotel. Whenever I come to Dubai again, I’d stay at Swissôtel Al Murooj Dubai. They didn’t abandon me when I needed them. I’m now their loyal customer for life.

Self

10/10

Exceptional

27 Aug 2025

Eboneke

Yes

4/10

Poor

19 Aug 2025

Indranil

The property location is excellent. It is at a walking distance from the Dubai Mall and Burj Khalifa. Less than a 10 minute walk. However, the property itself was a big disappointment. The apartment was huge for three people. There are 2.5 bathrooms. But the carpet was stinking. It looked like the room hadn't been cleaned in 10 years. There were dirty spots on the carpet. I almost got an asthma attack. It is depressing to see a renowned brand like Swissotel maintain their hotel in such shabby conditions in a prime real estate location such as Dubai downtown.

Leisure Family

10/10

Exceptional

06 Aug 2025

Liran

Excellent hotel, central location, friendly staff

Business

10/10

Exceptional

28 Jul 2025

mohammed

the best in all dubai 10 star

Business_and_leisure

10/10

Exceptional

27 Jul 2025

Mohamed

Wonderful place definitely recommending it

Leisure Family_with_children

6/10

Pleasant

23 Jul 2025

Leanne

Room was very noisy so tricky to sleep

10/10

Exceptional

16 Jul 2025

Yevgeniy

Great place for a family trip. Conveniently located near the Dubai Mall in the walkable distance. Excellent dining services.

Leisure Family

10/10

Exceptional

07 Jul 2025

Scott

Had a vary comfortable corner room with a large deck with a nice view of the gardens.

Business_and_leisure Partner

10/10

Exceptional

04 Jul 2025

Candice

Love love this place will be back.

Business_and_leisure Friends

10/10

Exceptional

22 Jun 2025

Muna

Dont care for it too much

10/10

Exceptional

09 Jun 2025

Emilia

Wonderful! Love the breakfast buffet.

Business

10/10

Exceptional

29 May 2025

Ankita

The property is just infront of Dubai mall. And close to most of the places

10/10

Exceptional

27 May 2025

Mario

nice property. great staff

Business Family

2/10

Poor

26 May 2025

Dhanapal

Very bad maintenance not worth it please dont spoil the name of swiss quality

10/10

Exceptional

21 May 2025

Cleavon

Excellent room. Close to the Dubai Mall

Leisure Partner

10/10

Exceptional

15 May 2025

Verified traveler

Clean rooms. Walking distance to dubai mall.

Partner

8/10

Excellent

10 May 2025

ansaf

The hotel is nice and clean. They have excellent breakfast included in the rate. There are surveillance cameras everywhere which provide good security. Things the hotel can improve on included
1. Provide quite time in the early hours. There is an ongoing costruction and noise every morning
2. They close the balcony around the pool around 10PM. Would be nice if they kept it open little longer.

Leisure Family

8/10

Excellent

10 May 2025

Sheffali

The property is located within walking distance from Burj Khalifa and Dubai Mall, making it a convenient option.

The hotel has good service and helpful staff.

The key card was not working properly so our lights kept getting switched off but other than that the stay was nice.

Leisure Family

10/10

Exceptional

07 May 2025

Nisha

Brilliant staff and beautiful place

10/10

Exceptional

06 May 2025

lovepreet

Nice and affordable place to stay if u want to exlore dubai downtown.

Leisure Family_with_children

10/10

Exceptional

06 May 2025

Daniel

If you want to walk to Dubai Mall it will take you 15mins just to cross the road, the traffic is mental.

Leisure Family

10/10

Exceptional

03 May 2025

Balveer

Outstanding Service and Hospitality – A Truly Memorable Stay!

I recently stayed at Swissôtel Al Murooj Dubai, and I can honestly say it was one of the best hotel experiences I’ve had in Dubai. From start to finish, the service was absolutely top-notch.

The reception team were incredible—so friendly, professional, and helpful. They made the check-in process quick and easy, and were always available to assist with anything I needed throughout my stay. It really set the tone for what turned out to be a fantastic visit.

I also want to give a big shoutout to the pool attendants, who were consistently attentive and courteous. Whether it was bringing fresh towels, helping find a great spot by the pool, or simply offering a warm smile, their service was flawless.

And of course, I can’t forget the room cleaning staff. Every day I returned to a beautifully cleaned and organized room. The attention to detail was impressive, and it truly added to the comfort and luxury of the stay.

This hotel exceeded all expectations—not just because of its excellent location and amenities, but because of the amazing staff who genuinely care about the guest experience. I highly recommend Swissôtel Al Murooj to anyone visiting Dubai. I’ll definitely be returning!

Leisure Family

10/10

Exceptional

01 May 2025

marioye

The one thing that stood out about this hotel if nothing else was the customer service I cannot rate this hotel any higher than I’ve rated them if I’m able to rate them 100 I would. From check-in to check out, the entire staff went above and beyond to help make our trip memorable. Rupa at the front desk was helpful in giving us tips on where to go and what to do. the 2 managers at the front desk, I don’t remember either names, but they were also beyond helpful. I know the hotel is going through some renovations and I look forward to return soon . Thank you all for making this a wonderful vacation.

Partner

10/10

Exceptional

29 Apr 2025

Kristen

Great property, room, staff, everything! They had a breakfast buffet each morning, and although it was good, it was a little chaotic. Perhaps a better way to direct a line around it, especially for the omelette station would help with people cutting or shoving themselves in front of others would help.
Otherwise we loved and enjoyed everything else!

Leisure Partner

2/10

Poor

24 Apr 2025

husnain

I spent 4 nights there they were doing construction on the upper floor from morning 7am to until idk when because I would leave my room at 11am. I wouldn’t sleep all night or the morning because they have club and people raving there car so loud. Also the room service was bad. Complained 3-4 time all they had to offer was free ride to airport.

Family

10/10

Exceptional

17 Apr 2025

Tanya

The Perfect Stay

My stay was amazing! My room was gorgeous and clean. I loved the fish tank in the hotel lobby too! The staff was amazing! Ahmed, the hotel manager, made sure everything was perfect! Michael made sure there was a shuttle waiting for us at the airport. The drivers were all professional and nice. The hotel was in walking distance to everything! The surrounding area was safe and the hotel staff made sure we had sure we had proper directions to sites and car arrangements for sites that were far away. Make sure you attend seafood night at the hotel. The food was incredible! Also, the Coco lounge on site was incredible too. Claire, the hostess was so nice. The food was great too. The aesthetics were perfect.

Friends_and_family Family

4/10

Poor

13 Apr 2025

Vidhi

We booked a room with 2 beds but they said they messed up booking and gave us a room with single bed. There was construction somewhere around hotel that started at 8am daily and it got very loud and we couldn’t sleep . We requested to move to a higher floor but once again got the same reply that no room is available.

Leisure Family

10/10

Exceptional

07 Apr 2025

Humaira

Very helpful staff who offered to take our luggage to the rooms.. Thrre was daily cleaning of rooms and breakfast buffet was very good.

Leisure Family

10/10

Exceptional

04 Apr 2025

Alexander

great rooms great service

10/10

Exceptional

30 Mar 2025

zaiga

Close to Dubai Mall

A variety of sights and shops within easy walking distance. Not much in 'cafe', but the Mall is nearby for meals. Pity the Metro is not more convenient. Took taxi to and from airport.

10/10

Exceptional

30 Mar 2025

Paraschiv

We really enjoyed staying here

Leisure Family_with_children

10/10

Exceptional

27 Mar 2025

Karen

Everything was fabulous at this lovely hotel. Enjoyed every minute. Staff were so helpful

Leisure

2/10

Poor

23 Mar 2025

Hasan

I have been staying at Al murooj every year and never had an issue. Unfortunately this time it was a horrendous experience.
I usually stay at the hotel but this time wanted to try the apartments since I wanted a bigger space. But when I went in it was the most old and disgusting thing I’ve ever seen. So told the Manager if there is a way she can move us to the hotel and that we are loyal customers. Unfortunately she wasn’t helpful at all. I think she should’ve worked something out with us bc this was always our go to hotel in Dubai and now we’ll never stay there ever again after this experience.

Friends_and_family Family

10/10

Exceptional

22 Mar 2025

Hanna

Wery good experience! Location of this hotel was perfect.

Friends_and_family Family

10/10

Exceptional

17 Mar 2025

KETAN

It was an excellent stay would stay again . Staff was excellent

Leisure Family

10/10

Exceptional

17 Mar 2025

Nisha

We stayed here in Room 427 March 13 to 16 2025. Very clean rooms, friendly staff. Easy check in and out.
The room did not have the best views, but again we were not in room for long, so was least of our worries for this time. Next time I would request a room with better views.
Staff was amazingly friendly. Housekeeping was on time and good. Convenient location, right across from Dubai Mall, we walked to the mall, fountains and Burj Khalifa. 15 mins or less taxi rides to every other major place in Dubai. Taxi and Uber easily available at entrance.

Would definitely stay here every time I am in Dubai. Next time hopefully with more time so I can experience the entire hotel amenities, gardens, pool etc. which I missed this time in my short trip

Leisure

10/10

Exceptional

16 Mar 2025

RAVI

Excellent location and spacious. Carpet in room is a bit old but I guess okay for the price charged.

Leisure Family

10/10

Exceptional

15 Mar 2025

Kimberly

They made sure they're guest was comfortable. Rooms were clean every 4 hrs, staff was very attentive.
I would definitely be back to visit and stay

Business_and_leisure Self

6/10

Pleasant

25 Feb 2025

Mustaq

The property is 4 star

10/10

Exceptional

08 Feb 2025

sanjay

I like the property oasis in the desart

Business_and_leisure

10/10

Exceptional

01 Feb 2025

Mayank

A very good hotel in downtown Dubai with walking distance to all downtown attractions.

Leisure Family

10/10

Exceptional

29 Jan 2025

sunil

Prime location

Business_and_leisure Family

10/10

Exceptional

28 Jan 2025

Rahel

The room is clean and the breakfast is good.

Leisure

8/10

Excellent

27 Jan 2025

Aqsa

The property was close to Dubai Mall, within walking distance! Staff was nice and excellent, as well. Breakfast buffet was ok. Could have been more nice.

10/10

Exceptional

27 Jan 2025

Ashley

Lovely hotel in a good location. Staff was exceptional and went above and beyond to make my stay special. Breakfast was amazing- so many options! Room was gorgeous with a super comfy bed! I was sad to leave!

Leisure

10/10

Exceptional

23 Jan 2025

Asif

First night was not good but staff helped right away to facilitate us and gave us another room. Wonderful stay. Will come again.

Leisure Family

8/10

Excellent

19 Jan 2025

Eddie

Need renovation

Leisure Family

10/10

Exceptional

13 Jan 2025

Stephen

We stayed at the Swissotel and had a very enjoyable time. The room was clean and spacious with a large king bed. The best part of the hotel is the staff who go out of their way to help you enjoy your stay.

The only negative is the room had the shower in the bath and you need to be very careful using to ensure you don’t fall. Maybe challenging for someone with mobility issues.

Leisure Partner

10/10

Exceptional

07 Jan 2025

Syed Fasih

Very good

Leisure Family

6/10

Pleasant

24 Dec 2024

Nicole

Needs major refurbishment

Service and location were good, but hotel is very rundown and in desperate need of refurbishment. Leaky taps, doors and safe which don’t lock (admittedly they were repaired straight away), carpeting needs stripping and replacing, awful stuffy smell every time we came back into the room. Access to the larger pool area was all too hard, as it’s not part of Swissotel so we had to provide personal details and own towels, plus no wifi in that part. Disappointing but served it’s purpose by being close to Dubai Mall.

Friends_and_family Family

10/10

Exceptional

21 Dec 2024

DILANTHA

Fantastic Stay

The location was ideal for everything we wanted to do, and the hotel was amazing.

Friends_and_family Family

10/10

Exceptional

21 Dec 2024

Pavel

The electric plugs in the room are universal, work for UAE, European, American devices. BUT the business center is outdated. Thete are UAE plugs only, my connection plug was unstable and I had to fix it by a chair. The desktops are slow and do not allow to use zoom connection and, certainly, no option to fownload zoom application (the last is understandable). I am thankful for the opportunity to work in the business centet during late night, but that place must be renovated without delay.
All other things are nice.

Leisure Self

8/10

Excellent

19 Dec 2024

Nigel

A lovely hotel

A lovely hotel well situated. The hotel staff were very helpful and friendly. The rooms are large and functional. We had an apartment which was beginning to look a little tired and needed redecorating but it was still in good condition. We would stay there again.

Friends_and_family Family

6/10

Pleasant

18 Dec 2024

May

Under construction
Slow front desk service
Delayed receiving room
Bathroom shower floods

6/10

Pleasant

18 Dec 2024

Remed

The rooms are poorly finished. The comfort of the users was the last thing on their minds. The water from the shower leaks onto the bathroom floor. The shower mixer is stationary. You can slip when getting out of the bathtub. All the lamps in the room and their switches are very inconveniently located. It is unclear how to turn off the light in the hallway, which makes it very difficult to sleep. The air conditioner does not remember the set temperature and always turns on at 18 degrees. Sometimes it turns on by itself. The general condition of the hotel is dilapidated, many places require repair. The buffet is completely inconvenient. The dishes are located very far from each other. You need to stand in line to eat scrambled eggs. At breakfast, no one will offer you tea or coffee, like in other hotels. You have to go and make tasteless coffee in the machine yourself. There are no large cups next to the machines and there are not always saucers for the cups. Due to the use of small cups, the machines are always flooded with spilled coffee. Apparently, the hotel does not know anything about paper napkins. If you give your car to valet service, be prepared to wait for it for a very long time.

Business

8/10

Excellent

17 Dec 2024

Jenny

Almost everything was good, except the currency exchange rate at the front desk, It was very bad. So if you want to pay them , the best way is to pay the local currency, even if use the credit card, the rate is still better than them.

4/10

Poor

13 Dec 2024

Andre

Bad Experience

We stayed at two different apartments and its is old and needs care.. cold shower, the air con temp controal didn't work, cold showers and the list goes on...

10/10

Exceptional

13 Dec 2024

Girish

Dubai stopover 8-13th Dec

Loved staying here. We took 2 bedroom apartment and it was very spacious. Bathrooms and toilets were spotless. Located right next to Dubai mall it was just 10 mins walk. The staff were very friendly and helpful. The property has 2 big swimming pools that my kids enjoyed a lot.

Friends_and_family Family

8/10

Excellent

07 Dec 2024

Helen

Reasonably priced, well located.

6/10

Pleasant

29 Nov 2024

Verified traveler

Very very average place

The pictures and reviews are deceiving. The hotel is well located, but the place is very old. We stayed in the 2BR suites, entrance is on the side in a weird street, staff was not pleasant, room was big, but really old. Do mot recommend

Friends_and_family Family

10/10

Exceptional

19 Nov 2024

Rimple

Excellect!

Leisure Family

4/10

Poor

18 Nov 2024

anders

Big disappointment

Very tired hotel. Total mess due to renovation. Asked four staff of ways to the pool/gym. Got 4 different answers.
As a gold memeber asked
For upgrade. Got a down grade. Iof a 45 sqm king size bed I got a 30 sq
queen size bed, w a bath tub big enough for a foot bath. Has no Swissotel feel to it nor Sofitel. More of a Mercure feeling. Even their graphics on the walls look cheap. Breakfast very bad selection. Over crowded. No atmosphere. A british pub was slightly less crowded. But swissotel, really! I thiught acvor can do better than this. Dusit thani and sofitel are much much better choices here. They sent tons of pre arrival upsell offers but not a word about messy construction.

Business

8/10

Excellent

16 Nov 2024

Felicisima

Swissotel is perfect for my family walking distance to Dubai Mall, 30 minutes walk to museum of the future, the pool is very nice service is excellent

Leisure Family

4/10

Poor

14 Nov 2024

Denys

At check in they could find our reservation - not sure whether this was their problem or Expedia whom we booked through. On entry to our room there was water leaking through the ceiling - to their credit, a maintenance man turned up reasonably quickly and fixed the problem, but then did not arrange for someone to replace a wet towel that we had put down on the floor to catch the water and stop us slipping over. Overall, less than impressed