Hacienda Puno

8/10

Excellent

15 Jan 2026

Susan

Nothing fancy, but nothing in this town is. Clean, comfortable room. Service was excellent, although very annoying that front desk called us at 9:20 to tell us breakfast was ending at 10, and we were planning to skip it to sleep in! Two-minute walk to main plaza and street with lots of restaurants. Minimal breakfast buffet. No fridge. Would absolutely stay here again.

Leisure Family

10/10

Exceptional

11 Dec 2025

Andrew

Fantastic staff and a great location!

Leisure Partner

10/10

Exceptional

28 Jul 2025

Andrey

Un hotel que te da mucho más de lo que pagas, un servicio excelente…! Muy recomendado

Leisure Family

10/10

Exceptional

16 May 2025

Jackie

Great hotel. They’re really trying to please.

10/10

Exceptional

30 Mar 2025

Leonardo

Close to all attractions and shopping

10/10

Exceptional

11 Jan 2025

John

An elegant hotel thats comparable to one in Manhattan, NY, at an affordable price. The interior is just as well maintained and within 7 minutes walk from Puno's bus terminal for those visiting Lake TitiCaca.

Leisure Self

10/10

Exceptional

05 Dec 2024

Rade

Beautiful setting and lovely garden wonderful recharge from endless walks that Arequipa inspires. Short walk from historic center.

Leisure Self

10/10

Exceptional

10 Nov 2024

Colin

Incredible Hotel

The staff at this hotel are one of the nicest teams I have ever come across. The daily smiles from them are genuine. They make you feel wanted. The cleanliness is excellent. Breakfast marvellous. Please make this your hotel before any others.

10/10

Exceptional

10 Aug 2024

Eduardo

Lupe and Angelina and the rest of the staff were very nice.

Leisure Family_with_children

10/10

Exceptional

07 Jul 2024

renan

The hotel is 1 block away from central plaza. A lot of restaurants and tour guide places around. The area around it is not loud so you will be able to rest.

10/10

Exceptional

24 May 2024

Zoe

I had a wonderful time staying in this hotel. The stuff was delightfully friendly and helpful, always there and always smiling. The room was lovely, with a sweet little niche with a table facing the big sort-of-french window - loved that bit! All the rest was great too. The breakfast good, again with a very friendly stuff.
All in all, I'll book there next time I'm in Puno for certain...

Leisure Self

8/10

Excellent

31 Mar 2024

Sergio

Nice Centric Hotel in Puno

Nice 3 star hotel within 1 block from Plaza de Armas. Building is old and breakfast could improve, but considering price this is an excellent option in Puno.

Partner

10/10

Exceptional

17 Dec 2023

Alla

Best location

10/10

Exceptional

17 Dec 2023

Alla

Very cute hotel in a middle of downtown close to many interesting historic trademarks and restaurants.

Leisure Family

8/10

Excellent

16 Jan 2020

Solomon

Clean facilities renovated and for what you pay it’s worth it . Better choice of breakfast .

Leisure Friends

8/10

Excellent

16 Jun 2019

Iris wai ping

Good location, nice staff

Partner

8/10

Excellent

08 May 2019

Eliezer

A real gem in Puno!

The Hacienda Puno Hotel is a gem in Puno. The service is very friendly, the condition is very good, the location is perfect, and is a real value for the cost. The breakfast is plentiful and included but the cost of the food in the restaurant is a bit expensive.

Partner

10/10

Exceptional

01 Mar 2019

William

Friendly Staff

Extremely friendly staff. I arrived late and left early so I did not get to use all of the facilities. The staff prepared a nice boxed breakfast without me asking. Loved having an elevator and the room was larger than average. It took a while for the electric wall heater to warm the room but there were plenty of warm blankets already on the bed. My room had a bay window complete with desk. The street noise did not bother me but if you are a light sleeper ask for a room away from the street.

8/10

Excellent

10 Jan 2018

Mimi

Pleasant plave for one night

The hotel is in easy walking distance to the plaza and other points of interest in Puno. Out room was a bit spartan, but very clean with comfortable beds. Fine for a twelve hour stay.

8/10

Excellent

30 Nov 2017

Ricardo

Nice hotel

Nice hotel near Puno downtown and only 5 minutes in car to the port

2/10

Poor

25 Nov 2017

Joe

Hacienda Puno

Changed their prices on us.
Charged us 35 soles more for the tour we were on with other people and then the other folks all had lunch included in their tours but not us. Nope our hotel didn’t book us lunches.
Lastly, the place smells like cigarettes really bad. They get large tour groups that check in at all hours and just smoke in the lobby and their rooms, within minutes your room will smell like an ash tray.

Family

6/10

Pleasant

14 Oct 2017

Verified traveler

The streets flooded

A fast moving hail storm hit the city, while we were out. We caught a taxi back to our hotel but it let us out across the street. There was a river running down the street. The hotel doorman brought us boots to put on and helped us cross the street. The water was knee high. Now that's customer service!!!!!

8/10

Excellent

04 Oct 2017

Celia

Convenient location, good hotel

Breakfast was nice, a bit of everything. Location was great, walkable distance to main square and shops.
Rooms big and clean. Hot water pressure good. Overall it was good experience.

10/10

Exceptional

24 Mar 2017

Verified traveler

Good location in safe area and close to best food

Safe clean friendly view and f main square xxxxxxxxxxxxxxxx

10/10

Exceptional

31 Jan 2017

Anna

Practical, stylish hotel with 'Puno' character

Nicely decorated hotel, close to Plaza de Armas. Kind staff, helpful.

10/10

Exceptional

24 Dec 2016

Hugh

Go to Puno? You should stay here!

The hotel is really in the center of Puno. You can get to restaurants, supermarket and the plaza by walk. Although it's next to the street, it's not noisy at night. The hotel staff is very friendly and the buffet breakfast is decent, too. From the sixth floor, you can see Lake Titicaca.

8/10

Excellent

14 Jul 2016

Sharon

Nicer than the surroundings

The location is central, but the city has very little to offer. Primarily it is a stopping point for those visiting Lake Titicaca and the floating islands. That said, the hotel is a nice little oasis in an otherwise bland neighborhood. The rooms and bathrooms were spacious and the breakfast was good.

Family

6/10

Pleasant

01 Mar 2016

jade

Perhaps an isolated incident

Comforter was unclean. However, when notified when I was to sleep. Came to change it. 2 luggages were handed to hotel staff for storage at 0930, upon retrieved the padlock of one was missing. Lost stuff? Yes. Worse money.

10/10

Exceptional

19 Feb 2016

Verified traveler

Great hotel in a great location.q

We have been fortunate to have acceptable places to stay while in Peru, but Hacienda Puna was the best. The hotel is located close to shopping and historical places, and a 20 minute walk to the port. The staff was friendly and very helpful, particularly The young gal at the front desk In the afternoons. The service in the restaurant was better than good and the food was excellent. The rooms were made up early and efficiently.

8/10

Excellent

18 Feb 2016

JPB

Nice hotel

Very nice hotel. We found a great deal the night before so the price was really good for us.
The breakfast was decent with lots of fresh fruit, breads, and eggs.
When we checked in we were offered a tour to Uros and Taquile for 90 soles per person, however when we walked down to the pier, we found what seemed to be a very similar tour for only 25 soles per person (which we enjoyed very much)

4/10

Poor

17 Feb 2016

Susan

They have parking, as they claim on Hotels.com.

We reserved Hacienda Puno because they claim to have self-parking. They don't. We arrived late and had to park illegally on the street because all the parking garages in the neighborhood were closed. That meant we had to wake up at 6am to repark in a nearby garage. We would have NEVER paid so much for a Puno hotel if we'd have known that they do not, indeed, have a self-parking lot.
Also, a 9am check-out is beyond ridiculous... especially when you arrive late and had to repark your car at 6am. The only good thing I can say is that they allowed us to leave at 10am instead of 9am, but didn't tell us until the morning that it'd be ok.
The WIFI was not good. The shower had good, hot water.
In the morning, there was a nice guy at the front desk who helped me find the underground parking at Hotel Royal for my next night's stay in the Uros.

Family

8/10

Excellent

08 Aug 2015

Verified traveler

Good location, internet works fine, clean and comfortable room. We had to leave early, before breakfast time so they gave us a lunch box! Nice service!

6/10

Pleasant

02 Aug 2015

Verified traveler

The first night we had a room 2 nd floor with view on the street with to much noise of cars and musics.
The second night was with window in the \"interior\", though less noisy, but not really agreedable.

Family

10/10

Exceptional

15 Jun 2015

Mateusz

Very nice hotel, good value for money.

I can't complain at anything in this hotel. It was one of many hotel I used during my visit in Peru and it was the best one for that price range.

Family

8/10

Excellent

23 Mar 2015

Verified traveler

Pleasant stay

I was pleased that I chose Hacienda Puno when I compared it with the location of other hotels. It was very convenient to get to the Plaza de Armas and the pedestrian street. Our room faced the street and it was noisy at times but since we returned from our trips very tired we fell asleep quickly. Staff were courteous and gave us directions or suggestions where to go.

Family

6/10

Pleasant

26 Jan 2015

Martin

go for it

Nice place, comfortable room, hot water with very high pressure. Staff very frinedly and helpful. didnt eat there so not sure of the food. Room was cold, it was winter time, they have a space heater there and we asked for another one which was provided easily and quickly
good location, nice walk to the port and close to central plaza
great value

Partner

6/10

Pleasant

24 Dec 2014

Sunil

OK for a 1 night stay!

My wife and I stayed at this hotel for 1 night. Cannot beat the price, location and amenities. Please keep in mind the 'grade' of this city and other available choices!! Do not compare it with hotels in the US.

Couple of instances during our stay though:
1. The heater in the room was not working well. Upon request, they promptly provided a 2nd heater which made the room nice and comfortable.
2. During check-in, the staff was surprised at my reservation (which clearly said, 1 room, 1 night and 2 people). The staff said, she was expecting only 1 person. Ended up charging me an additional $10, since we were 2 people! Tried to argue, but didn't work.
2.B. Also, for some reason, they think every online booking is through 'www.expedia.com'. They do not know 'www.hotels.com'. And they wanted me to make the full payment....again! I tried to reason with them that my reservation was confirmed and amount was fully paid. They did not agree. I had to make the payment. But fortunately, the following day, they checked with someone and realized that I was correct. They promptly apologized and returned my payment, after deducting the $10, for the extra person! I will be taking this up with 'hotels.com'.

Partner

6/10

Pleasant

24 Nov 2014

Livio

Good, but could have been better

We liked the location and the hotel was pretty clean. The cable was good and WIFI ok. They also have laundry service. However, I don't think anyone has trained the staff. The guy who was making breakfast was blowing his nose and coughing in the kitchen and then not washing his hands while preparing our breakfast. We left some baggage in their storage to go to Puno and when we returned nobody knew where it was. They had to check all the rooms before they finally found it. Also, when we tried to check out the woman said that we had to pay cash, even though there were plenty of signs in the lobby for Visa, AMEX, and MasterCard and we paid for the previous stay with a credit card. As it turns out, nobody on shift knew how to work the credit card machine and we had to walk them through it. Also, the pillows are lumpy.

Partner

6/10

Pleasant

04 Nov 2014

Verified traveler

Average hotel, convenient location in Puno

We stayed two nights at this hotel and it was fine apart from the fact that the windows are not double glazed - unfortunately the streets in Puno are VERY noisy, with plenty of car horns being used until late at night... We would recommend asking for a room at the back of the building, but cannot guarantee that it would improve the noisiness of the rooms. Aside from this, breakfast was very good and the staff was very helpful. The laundry service is also very good and reasonably priced.

6/10

Pleasant

05 Oct 2014

Hannah

central and basic

Very basic room but warm beds and plentiful hot water. Service was mixed, bellboys were super but reception staff unhelpful at times. Early 9am check out and end of breakfast service was a pain. Breakfast room had a lovely view however.

Family

6/10

Pleasant

16 Jun 2014

dpskier

Great value

The hotel is located one block from the City square with a beautiful church. The bathrooms were newly renovated and were beautiful and spacious. The breakfast was good and the restaurant was on the top floor and gave you a feeling of being on top of the world. After all, you are at 12,500 feet.

Partner

10/10

Exceptional

23 May 2014

Sergei

good location + service

We spent 2 nights in the hotel. Location is great - just a block from the center. Personal is friendly and doing the best to make your stay comfortable. They has good free breakfast on the 6th floor with a beautiful Titikaka lake view.

6/10

Pleasant

28 Apr 2014

Qi

Central hotel in a busy noisy street

Avoid rooms facing the street as it is on a busiest street with cars and people honking all day and night. Average tourist hotel. Bathroom is below average. Breakfast buffet, free wifi in room, and hotel service staff are very nice.

Family

6/10

Pleasant

15 Jan 2014

Verified traveler

The check out time is way too early. It's at 9 am so it felt like we were kicked out.

6/10

Pleasant

15 Jan 2014

Verified traveler

The check out time is way too early. It's at 9 am so it felt like we were kicked out.

6/10

Pleasant

09 Dec 2013

Sara Che

Book if you find it on sale

It was 50% off so it was a good deal. Compararéis to other options in Puno, it is really good.

The service in general was not good.

6/10

Pleasant

29 Oct 2013

deetee

Overall pretty good at the reduced rate.

I wouldn't want to have paid full price and although my booking said 'lake view' the room didn't have one. Very little English spoken by staff, so make sure your Spanish is up to scratch - that goes for Peru in general. Good breakfast, good location.

8/10

Excellent

07 Oct 2013

Olga

Very well located and comfortable

The hotel is well located and offered a very comfortable room.

8/10

Excellent

08 Jul 2013

Enya 13

Very Good

It was a very good experience, excellent service, and very comfortable room.

Family

8/10

Excellent

29 Jun 2013

Catherine B

Well located but noisy bedroom

Well located, but our bedroom was noisy because of the street. Good breakfast buffet, and overall, clean hotel. No heating but you can ask for a small heater. Also, staff at the reception could be nicer.

8/10

Excellent

22 Jun 2013

Ron

Great location in Puno

The hotel was pretty good and the location was fantastic.

10/10

Exceptional

20 Jun 2013

Verified traveler

Great hotel in Puno

We were taking a 2 week road trip through Peru and stayed here for 2 days on our way out and 1 night on our way back home to Bolivia. We were treated with total respect and courtesy. OUr room on the first 2 nights was on the front side at the intersection, so it was a little noisy. Our room on our return was also on the front but not at the intersection and noise was no issue. We would stay there again and have already told friends to stay there when traveling through. Thank You!

8/10

Excellent

16 Jun 2013

Verified traveler

Comfortable Puno stay

The food in the restaurant was not that great, but the breakfast: ample. Rest: very good. The altitude affected me and the hotel staff was there in a jiffy with a mobile oxygen unit to give me treatment in my room....it made all the difference!I can recommend this hotel to anybody that needs a stay-over in Puno.

Family

10/10

Exceptional

13 May 2013

Dayvgee

If you want a good hotel in Puno reccommended

Very helpful staff and exceeding clean rooms. I would definitely recommend this hotel to anyone planning to visit Puno.

10/10

Exceptional

09 May 2013

Dayvgee

Great place to discover Puno

The hotel is ideally suited for central Puno and has a very friendly and informative front desk team.

8/10

Excellent

21 Mar 2013

Jim

nice place

nice place - good value

4/10

Poor

28 Feb 2013

Jim

so-so

Says free wi-fi.....inop 80% of the time and slow when it does works, says free parking.....attempts to charge for it and not open 24hrs, says breakfast included....if any is left when you get there (cold hot dogs & cold eggs, says memory foam mattresses...not true, says \"lake view\"...barely and is 1/2 mile away. I did note that their credit card machine is high speed and works 24/7, no problems!

Family

8/10

Excellent

05 Feb 2013

unplugged

For the right price, excellent

I have to preface this review with the fact that we are in Puno, and the options for a great hotel are limited in the centre of town for a decent price. We visited Punu during the Candellaria festival (first weekend). There were plenty of hotel rooms available but many were quite expensive. The Hacienda Punu was a steal at $20 a night (last minute deal) and from that perspective exceeded our expectations. We were on the 4th floor facing the inner courtyard and it was very quiet. The room was very clean, down filled duvet, great bed and pillows. Large bathroom with toiletries and hot water to your hearts content. A safe in the room which needed a bit of tending to but worked well eventually.

The breakfast buffet is quite good, probably better than most. The rooms are furnished very basically but there is a table and two chairs, a flatscreen TV with all the channels you could ever want.

The front desk staff try to be helpful, but seem a bit disorganized. I am sure if my Spanish was better, this would not be an issue.

If I was paying full price, I may not have given the hotel the same review, but I think for Punu, this is as posh as you will get for full price of $80-$100 in high season.

8/10

Excellent

01 Oct 2012

Anthony

Comfortable, great food, friendly staff, BUT noisy

Comfortable, great food, friendly staff, BUT noisey.

10/10

Exceptional

07 Jun 2012

Patrick

Wonderful Place near the sites of the City

La Hacienda was an amazing stay. The matrimonial suite was very large and the bed was very comfortable. The reception desk always had a helpful person available and the door man was always a help with baggage and getting the door. A lovely stay for anyone that is very close to the center plaza and Lima street.

8/10

Excellent

10 Apr 2011

Verified traveler

La Hacianda, Puno

We had a pleasant stay at hotel La Hacianda. The breakfast was very good. Service at the receptio was excellent. Staff were very helpful and friendly. Everything is perfect except the mug in the toilet bowl of room No. 316, it should have been cleaned. The toilet seat was not fixed properly.

8/10

Excellent

22 Mar 2011

Verified traveler

location

excellent location, close to restaurant and the main attraction of puno.

a few blocks to lake titicaca where the art market is located

6/10

Pleasant

31 Mar 2010

Karen

Very good

Good service and freindly staff, rooms were clean and neat.

6/10

Pleasant

27 Apr 2025

Stefano

Ho apprezzato tanto la gentilezza e la cordialità di Lupe, che ci ha aiutato a trovare la giusta escursione sul lago Titicaca appena prenotata la stanza.
Inoltre il ristorante all'ultimo piano offre una vista su Puno ed il lago davvero suggestiva.
La stanza era un po' fredda, perché non era presente il riscaldamento, ma c'erano le coperte di rinforzo con cui non abbiamo patito il freddo.

Leisure

8/10

Excellent

17 Apr 2025

Morten

Convenient stay in Puno

Perfect location a few blocks from the central square. The rooms are a bit \"old\" but we appreciated the heating.
Great breakfast at the top floor with view over the Titicaca lake.

Partner

4/10

Poor

12 Dec 2024

christophe

Central and affordable but had some sewage issues when we stayed there.

8/10

Excellent

24 Jul 2024

Franklin

Boa surpresa em Puno

Vamos muito bem recebidos nesse hotel, em Puno. Os quartos são grandes e comportam bem uma familia de 4 pessoas. O hotel é bem localizado no centro da cidade, sendo necessário andar algumas quadras até o porto no lago Titicaca

Friends_and_family Family

10/10

Exceptional

22 Jun 2022

Ricardo

Agradável e limpo. Bom café da manhã.

Ambiente agradável e limpo. Café da manhã gostoso. Atendimento atencioso. A localização é muito boa. Tem um pouco de barulho, apesar das janelas anti-ruído. As fotos condizem com o que você vai encontrar.

Friends_and_family Family

10/10

Exceptional

22 Dec 2021

zarella

excelente todo, muy buena atencion, calidad precio muy bueno

Friends_and_family Friends

2/10

Poor

23 Feb 2020

Caroline

arnaque sur tour 1/2 journée lac Titicaca

L’hotel nous a vendu un tour pour le lac Titicaca. Durant le tour une croisière optionnelle en embarcation traditionnelle était proposé (nous avons décliné l’offre), en punition nous avons dû attendre 1h00 dans le bateau enfermés (sur un tour de 1h45) !!!!!! Un scandale !!! Quand nous l’avons dit à la réception il nous ont dit « you have to pay »... service client 0 !!!nul une arnaque

Partner

8/10

Excellent

24 Sep 2019

Tord

Está dentro de lo esperado

El hotel en si está muy bien a 200 mts de la Plaza de Armas. El desayuno muy bien aunque el huevo revuelto es incomible. No tomen sus tours porque son muy caros en otras agencias lo consiguen a mitad de precio.

Partner

8/10

Excellent

25 Apr 2019

Verified traveler

Sehr Zentral angelegen. Rund um die Uhr freundliches Personal. Etwa veraltäte Zimmer allerdings sehr gepflegte Badezimmer. Je nach Zimmer es ist möglich, dass keine Belüftuntungsmöglichkeit gibt, weil kein Fenstervorhanden sind. Frühstück-Buffet ist ausreichend.

Leisure Partner

10/10

Exceptional

20 Feb 2019

Sthefany

Excelente muy amables y serviciales

Partner

10/10

Exceptional

18 Feb 2019

Angie

Buena estancia

Buen lugar, fui para bailar en las fiestas, es seguro y el personal muy atento.
Cuidan mucho la seguridad pues no permiten el ingreso de visitas a las habitaciones, así que mi peinadora tuvo que comprender y atenderme abajo. Fuera de eso, tomo muy bien

Friends

10/10

Exceptional

27 Sep 2018

Verified traveler

Excelente hotel

Buen hotel, limpio, cerca a la plaza de armas, desayuno variado.

Partner