Name: Best Western Plus North Las Vegas Inn & Suites
Address: 4540 Donovan Way, North Las Vegas, 89081, US

10/10

Exceptional

25 Jul 2026

Cameron

Definitely one of the better \"cheap\" hotels I've stayed at.

10/10

Exceptional

21 Jul 2026

Vanessa

It’s a best western. It’s definitely not a five star resort. But giving it five stars with that being said clean affordable safe we got breakfast buffet complementary parking was free. There was a pool. I like that it was off the strip for our family needs but still close enough 10 minute drive to get to Fremont Street.

Friends_and_family Family

6/10

Pleasant

20 Jul 2026

William

Hotel was old and hard to find and get to. Once checked in, there were many things that were not great. Also, freeway on one side and train on the other, so if you are sensitive to noise, do not stay here. Overall it was average. Not Best Western standard.

Family

6/10

Pleasant

19 Jul 2026

Allison

This hotel is situated between a highway and an industrial complex, with train tracks running alongside. The pool is in an alcove outside, which provides shade, but no airflow. The pool chairs were all threadbare, and the highway shoulder full of trash is the view from the pool. The front desk clerk made several mistakes, all while I was standing there trying to get a refund for being double charged. There are no nearby stores, restaurants, or green grass on this property. The room itself was remodeled, but the hallway carpet was stained and visibly dirty. Breakfast was decent, but not great.

Friends_and_family Family

4/10

Poor

18 Jul 2026

Leticia

There were roaches in my room

Family_with_children

2/10

Poor

16 Jul 2026

Seth

Room had severe water damage that had been painted over, and the whole room smelled like mold. Wet towels were left in the sink and microwave, and there was hair all over the bathroom, floor, and mattress. Whoever cleans the rooms does not do a good enough job. The provided desk is being used as a TV stand deeming it useless for a workspace, and the office chair blocks the view of the TV if not moved. The hotel sits in a secluded area near the highway leaving it quite vulnerable to theft, and is conveniently placed near a railroad so you never need to set your alarm to wake up, since you'll be up all night. The a/c unit is loud enough to mask some of the noise, however.

Breakfast isn't served until 6:30am. So if you are on a work trip for any company other than a mid day shift at McDonald's, I'd shy away from this hotel if you plan on having complimentary breakfast.

The whole hotel is beat, and is given the landlord special when needing maintenance. You will also be spending an above average amount when compared to other surrounding competitors, and unfortunately, there is no incentive for this higher cost.

First time at BW, and certainly my last.

Self

4/10

Poor

14 Jul 2026

Maia

The 48-hour stay was satisfactory overall. However, the beds were uncomfortable and hard, and the room was not serviced, lacking bed-making and fresh towels. This was an unusual experience for a Best Western hotel. We stayed in a connecting room, and prior notice would have been appreciated. There was also an issue with being charged twice, necessitating a dispute.

Partner

8/10

Excellent

12 Jul 2026

Jesus

Room was clean but housekeeping didn't come to clean room on our stay. Breakfast was decent. Hotel is near railroad tracks you will here it at night.

Family_with_children

8/10

Excellent

08 Jul 2026

Jared

We have stayed here a few times. It fits all 5 of us easily and comfortably so we don't need a 2nd room. Breakfast in the morning is pretty standard but it is nice to not have to run out and get something.

Friends_and_family Family

4/10

Poor

07 Jul 2026

Andrew

I requested a handicap-accessible room because my husband uses a wheelchair, but the request was denied because it hadn't been submitted through Expedia. It was very inconvenient, and I have decided not to stay at Best Western Inns in the future.

Family

8/10

Excellent

06 Jul 2026

Chartchawal

Nice, clean, and quiet

Partner

10/10

Exceptional

06 Jul 2026

Angela

good hotel!

8/10

Excellent

03 Jul 2026

Sunhor

Beds were so loudly creaky whenever we got up and went to the restroom.

Partner

8/10

Excellent

30 Jun 2026

Amy

Decent hotel! A little rough around the edges but clean and quiet. The pool was not heated and the hot tub wasn’t working but the breakfast was good and filling. We would come again!

Family_with_children

10/10

Exceptional

17 Jun 2026

Alexander

lovely stay

Family_with_children

2/10

Poor

01 Jun 2026

cynthia

The room was ok but the bed was terrible! The breakfast person didn't show up they said so No breakfast. They also overcharged me on the room rate, it was more than advertised on hotel
Com. I would not stay here again.

Partner

8/10

Excellent

01 Jun 2026

Michele

Brand new rooms that were very clean.

They did not have breakfast, but they gave us a paper bag with and apple, water and muffin.

Great property for kids.

Family

10/10

Exceptional

01 Jun 2026

Esther

Staff was very polite and helpful. Housekeeping was great. Only wish the Jacuzzi was working.

Friends_and_family Family

8/10

Excellent

30 May 2026

Lorena

It was appropriate for an overnight stay

Family

2/10

Poor

28 May 2026

Mackenzie

There was an incident with roaches in my room, and when the housekeepers were sent to deep clean the room they left the dead roach on the counter. When I went to use the pool that was advertised there was a dead bird next to the pool and the “spa” was filled with bacteria and gross water. The staff was EXTREMELY rude and were trying to minimize the loss and were trying really hard to not provide a refund. The hotel was so bad that I had to Check out a day early. When checking out a day early, they accidentally charged $200 to the deposit card on file that my friend had paid for me. When she called to clear this up, we couldn’t get a hold of the main manager and when she received a callback from Jay the manager he was EXTREMELY rude and hung up on her because her name was not on the room.

Friends_and_family Friends

10/10

Exceptional

27 May 2026

Dana

The staff was very helpful in getting what we needed for our stay and worked with us when our travel was delayed and we were going to show up late they worked with us so we can check in past midnight and not lose our reservation.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Paula

Excellent breakfast with vegan options.

Business Family_with_children

8/10

Excellent

07 May 2026

Debra

The best part of this Best Western was the breakfast, which was great with a lot of variety. The staff was friendly and helpful. Parking was fine too. The room was fine, a little worn and plain, but it was clean. The tub drain was a bit stained, toilet seat was a bit loose. I wanted to use the pool, but it was quite cold & unheated. I thought the room was overpriced especially since it was in the middle of an industrial area.

Friends

10/10

Exceptional

03 May 2026

Janet

Great place. Pillows are too soft

Friends_and_family Friends

10/10

Exceptional

02 May 2026

Alejandro

Yes excellent

10/10

Exceptional

29 Apr 2026

Poornima

Good

Family_with_children

4/10

Poor

22 Apr 2026

RANDALL

Breakfast was very good and parking did not apply

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Destiny

Clean room, easy check in

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Carolyn

Good parking, breakfast, staff, clean room. Negative was; the pool and spay was closed and the days were 75 to 85° outside. The property sits between the train tracks and the freeway. But was close to everything

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Kevin

Great for a short stay over on the way back from Utah and to avoid crowds closer to the Vegas strip. Although close to the freeway, it was quiet.

Family

6/10

Pleasant

15 Apr 2026

Kirmala

Beds were comfortable

4/10

Poor

11 Apr 2026

Alison

Do not stay here. The location of this hotel is in an industrial zone, with 2 railroad tracks right in front of it and a highway behind it. It is surrounded by warehouses and junk. We had bedbugs in one room. The coffee was undrinkable. I’m not planning on staying in a Best Western again.

Partner

6/10

Pleasant

04 Apr 2026

Alison

It is an average budget hotel. Everything was okay except the coffee was terrible and we had a few bed bugs.

Partner

8/10

Excellent

04 Apr 2026

KC

Breakfast was good, Parking felt safe.
One thing that was a little concern. The floor in the room was dirty. I walked in my bare Feet and the bottoms of my feet were very dirty.

Partner

6/10

Pleasant

03 Apr 2026

Scott

Property was clean and the staff was very nice. Our room was rundown. The door lock was broken and it looked like someone tried to pry our door open. Mattresses were old and uncomfortable

8/10

Excellent

30 Mar 2026

Andrea

The front desk gentleman was very kind. They must be short staffed because the initial room that we were going to stay in the bathroom wasn't clean. (Towels and bunched up washclothes scattered on the floor)
We requested a new room. There was one night that we returned to our room and found that the bathroom was cleaned but the beds weren't made. The breakfast was pretty good. I have to admit the neighborhood is a little scary. Its an industrial park, and not a lot of street lights. We were looking forward to swimming in the pool and it was closed.

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

Verified traveler

The room was fine; it appears to have been recently remodeled. My room was on the first floor. Noticed the carpet in the hallway was worn and stain. Hopefully it will be replaced soon. Couldn't figure out had to operate the TV. Had to call the front desk for help. Was informed that the TV was new, it would have been nice if there were instructions on how to operate it. Had problems with the card key, had to have it replace two times, which was annoying. Breakfast was okay, not sure I would stay again. Only pick it because the price was reasonable.

Family

2/10

Poor

28 Mar 2026

Danielle

Parking lot unsafe - man living in dumpster threatening guests. Double charged me and could not refund me right away. Rooms were musty smelling and breakfast was packaged deserts

Family_with_children

6/10

Pleasant

23 Mar 2026

Gabrielle

Room was nice, we stayed 3 nights but we never got Room service, and the pool wasn't in service.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Tyler

Clean and safe stay

Self

6/10

Pleasant

22 Mar 2026

Jan E

The breakfast was excellent. The hotel was a bit run down, broken bathroom tiles, smelly elevator, etc.

Friends_and_family Family

8/10

Excellent

13 Mar 2026

April

Rooms clean, breakfast was good with choices, off the beaten path but not far to main area

Family_with_children

2/10

Poor

05 Mar 2026

David

Broken window, unhelpful staff, late and poor breakfast, fills filthy, no hot water in the early morning,
In summary: worst hotel I stayed in in the last year - over 40 hotels nights

Self

2/10

Poor

24 Feb 2026

Anai

Jaccuzzi did not work. I would of booked somewhere else

Partner

6/10

Pleasant

24 Feb 2026

Marcie

Staff was great. The water pressure in the shower was low. The pool looked dirty and the hot tub was out of service.

Friends_and_family Family

4/10

Poor

22 Feb 2026

Kelly

They did not have enough breakfast food and the bed was broken

10/10

Exceptional

21 Feb 2026

Nancy

Our room was immaculate. The bed was very comfortable. We were each given a bottle of water when we arrived. Breakfast was really more than we expected. The staff members were friendly and welcoming. We would recommend and definitely stay there again. Thank you!

Friends_and_family Family

4/10

Poor

18 Feb 2026

Emily

We checked in on a Friday and reported that the toilet in our room was not flushing properly. They said they would send someone to our room to fix it. When we checked out on Monday, they still had not sent someone to fix it. We had to use the ice bucket to manually fill the tank to get the toilet to flush. When we spoke to the front desk about the issue, they offered no compensation. Their excuse was that maintenance doesn't come in on the weekends. Aren't weekends usually the busier times for hotels? How can they not have maintenance available on weekends? Ridiculous. In addition, the pool area was dirty, and the hot tub was broken. We would NOT recommend this place.

Friends_and_family Family

8/10

Excellent

17 Feb 2026

Jeannie

Everything was great*! Breakfast, staff! Beds I switched between the two, just couldnt get comfortable so could've been better, especially for the price! But overall, we'd probably stay again!

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Leonardo

Spacious room, clean. Big rig parking. Great location!

8/10

Excellent

31 Jan 2026

Ashley

Staff was really nice. Rooms were clean

2/10

Poor

21 Jan 2026

Kristofer

Hotel was absolutely fantastic. Expedia was terrible. I couldn’t cancel my reservation, even though they automatically switched the nights since the day I was checking in was the same day. I had to go back twice to keep making sure it was getting the right day and then ultimately when I finalized the reservation it switched the day anyway. Horrible app with reserving a hotel on the same night as the day you are checking out after 12 AM.

Business_and_leisure Family

2/10

Poor

04 Jan 2026

Anh

My room got re

2/10

Poor

03 Jan 2026

Elias

Operated and managed by non professionals, with no or limited hotel experience. I don’t recommend it.

Leisure Family

4/10

Poor

02 Jan 2026

Suzanne

I had to wait over 10 minutes to check in. While waiting they had horrible music playing too loud in the lobby. There was all kinds of profanity in the music and it was truly disgusting.

10/10

Exceptional

01 Jan 2026

Josanlo

Everything is good!

Leisure Family

4/10

Poor

30 Dec 2025

Naveen

There was barely any breakfast.

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Jose

Everything was clean. Registration was fast and easy

Friends_and_family Family

8/10

Excellent

13 Dec 2025

Nihal

Good staff and a decent breakfast spread.

Leisure Family

6/10

Pleasant

06 Dec 2025

Josh

Hot tub cold bed hard and jacuzzi tub not working in our room will never stay here again!!!

2/10

Poor

03 Dec 2025

alberto

The hotel overall was good. Except dor one thing. The bed. We had a horrible bed with the big hole in the middle. Like if the mattress was old and damaged. It was also squeaky and noisy and very uncomfortable. We were very disappointed with our stay. We paid good money for a awful stay. We woke up with our backs hurting from the mattress. We will never stay at this property again.

Leisure Family

10/10

Exceptional

27 Nov 2025

Karina

Room was spotless, great service, staff was courteous

Leisure Family_with_children

10/10

Exceptional

25 Nov 2025

EDGAR

Grate staff and very friendly

Leisure Family

10/10

Exceptional

24 Nov 2025

DAVID

Very good check-in

4/10

Poor

23 Nov 2025

JIMMY

Poor customer service. When asked where the hot tub is located, front staff answered but did not mention it was not working. We found out after we changed clothes and about to step in to notice the water was not hot. Lobby looks updated and modern but room is the opposite. It has old carpet smell, dirty fixtures, loud AC unit, and insufficient lighting. We will not come back

Friends_and_family Family

6/10

Pleasant

23 Nov 2025

Jany

Walls are super thin. We could hear people coughing and plugging electronics into the wall sockets. The room shook and rattled when the trains went by at 2am and windows definitely not sound proof

6/10

Pleasant

22 Nov 2025

Lamont

Ok

Friends_and_family Friends

10/10

Exceptional

12 Nov 2025

Rasheeda

Staff was very nice room was clean rags and towels was brite whit sheets as well as microwave i lovewd the stay

Business Family_with_children

10/10

Exceptional

12 Nov 2025

Charles

This was was for my husband due to his semi breaking down and getting work done at Peterbilt. He said that the breakfast was delicious. Thank you for being so kind to him.

4/10

Poor

11 Nov 2025

Kathy

Our pet room had a strong dog smell. Even our dog was unhappy in there. The shower was not hot. The mattresses were worn out and lumpy.

Partner

6/10

Pleasant

11 Nov 2025

Lamont

Ok

4/10

Poor

10 Nov 2025

Kim

Elevators smelled like grease

Leisure Partner

4/10

Poor

09 Nov 2025

Jaycee

Room smelt like mildew, beds were uncomfortable and hot water only lasted a few minutes. I paid over $260 per night, it was definitely not worth the cost. Staff was very nice and breakfast was decent. Aside from that, it’s an old hotel with patched on renovations.

Leisure Family

10/10

Exceptional

03 Nov 2025

Jennifer

Absolutely loved staying here! The beds were comfortable, the breakfast was amazing. The only thing that could have been updated was the flooring. It was very run down and beaten up. The staff was so nice and very helpful and made the best breakfast with two different kinds of bacon, crispy and just cooked.

8/10

Excellent

02 Nov 2025

Sandra

I did not eat breakfast.

Leisure Partner

8/10

Excellent

31 Oct 2025

Christina

The Staff was great, very helpful and pleasant. Breakfast had very nice choices to choose from. The hotel is a bit dated and the spa could use an upgrade, but proximity to everything was a plus.

Friends_and_family Family

8/10

Excellent

25 Oct 2025

Sam

Room was clean. Beds were fine. Elevator was dated.

Overall a good budget stay

10/10

Exceptional

21 Oct 2025

Marvin

A nice place for familys

8/10

Excellent

12 Oct 2025

Heather

Everything was clean, but there was a faint cigarette smell on the third floor. It was obvious the hotel was older but the carpet was the only thing that seemed to need replacing. Staff called to check to see how we were doing after we got settled. This was super sweet and we appreciate the effort.

Friends_and_family Family

8/10

Excellent

11 Oct 2025

Judith

The area was super industrial; NOTHING was around it. The check in process took forever. The rooms are huge. The lighting is poor. The rooms are very clean. The hallways and entrance smell perfumy-gross.

Friends_and_family Friends

10/10

Exceptional

06 Oct 2025

Rahle

Staff was friendly and helpful. Very clean.

10/10

Exceptional

05 Oct 2025

Destiny

Clean room, the front desk staff was amazing.

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

Ramir

.

Business_and_leisure Family

8/10

Excellent

03 Oct 2025

Tim

Rooms were clean, breakfast was good with a lot of variety

Friends_and_family Family

8/10

Excellent

28 Sep 2025

Laura

Great stay but unfortunately someone near by was smoking the non smoking room area. Other than that stay was okay.

Leisure Family_with_children

10/10

Exceptional

14 Sep 2025

Ricardo

I’ll be back. It’s was awesome clean & comfortable

Partner

10/10

Exceptional

11 Sep 2025

Marya

Great stay, quiet and breakfast was good.

Business Partner

4/10

Poor

08 Sep 2025

Brittany

Not recommended

We were excited to have a hot tub only to find out that our dog wasn't allowed in the room so we were downgraded rooms. No where on the website or during the booking does it mention the hot tub rooms not being dog friendly. The toilet would only flush correctly if you held down the handle. There was an obnoxious hum in the room. When we went to try the free breakfast at 8:30 am there were only scraps left. Overall very disappointed and really wishing we didn't have to stay here again since I booked a round trip and they won't give you your money back if you cancel even if it's a week notice.

Partner

10/10

Exceptional

16 Aug 2025

Richard

Great location to the freeway but the access was convoluted

Business

10/10

Exceptional

15 Aug 2025

Shelly

It’s kind of hidden amongst commercial buildings but it is a hidden gem. The breakfast was good and the rooms were nice and clean.

Leisure Family

8/10

Excellent

12 Aug 2025

Denae

Was good. Friendly staff

Leisure

10/10

Exceptional

01 Aug 2025

fernando

Nice place

2/10

Poor

01 Aug 2025

Manuel

Do not book this property, there are multiple issues, but neither the Staff and Expedia will give a solution. If you book you will be stuck on a place you won't want to sleep in

6/10

Pleasant

01 Aug 2025

Yan

air conditioner is too noise, and the toilet tank needs to be repair or replace the parts. others are good.

6/10

Pleasant

01 Aug 2025

Carlos

Food options are very limited and they only have one waffle maker; which creates long lines to get a waffle.. also there is only one person re-stocking the food items; both days we had to wait a long time for food to be available.

Leisure Family_with_children

8/10

Excellent

25 Jul 2025

Mark

There are subtle signs of the age of the property but I do believe they have been making upgrades over the years.

Business Self

10/10

Exceptional

30 Jun 2025

Kassandra

Great staff very clean room , great breakfast options

Family

6/10

Pleasant

26 Jun 2025

Rachel

Good if the elevator worked

It was pretty frustrating that the elevator didn't work. Hauling luggage up the stuffy stairwell was not very enjoyable. Also, the breakfast was all right, but they seemed to be out of everything.

6/10

Pleasant

26 Jun 2025

Richard

large rooms
poor quality of food
limited shuttle

Leisure Family

8/10

Excellent

22 Jun 2025

Verified traveler

Hope their elevator is fixed

This was just a stopping point for us for the night on our way home to CA. We arrived late at night. The elevator was broken and they only had availability on the second floor so we had to carry our disabled son and all of our luggage up the stairs and leave his wheelchair in the car. It took a million trips up the stairs and was a huge inconvenience and a lot of work but we just wanted to get to sleep rather than look for another hotel.

Friends_and_family Family