Best Western Plus North Las Vegas Inn & Suites

United States , Las Vegas - NV
North Las Vegas, 4540 Donovan Way
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100 reviews shown

8/10

Excellent

13 Mar 2026

April

Rooms clean, breakfast was good with choices, off the beaten path but not far to main area

Family_with_children

2/10

Poor

05 Mar 2026

David

Broken window, unhelpful staff, late and poor breakfast, fills filthy, no hot water in the early morning,
In summary: worst hotel I stayed in in the last year - over 40 hotels nights

Self

2/10

Poor

24 Feb 2026

Anai

Jaccuzzi did not work. I would of booked somewhere else

Partner

6/10

Pleasant

24 Feb 2026

Marcie

Staff was great. The water pressure in the shower was low. The pool looked dirty and the hot tub was out of service.

Friends_and_family Family

4/10

Poor

22 Feb 2026

Kelly

They did not have enough breakfast food and the bed was broken

10/10

Exceptional

21 Feb 2026

Nancy

Our room was immaculate. The bed was very comfortable. We were each given a bottle of water when we arrived. Breakfast was really more than we expected. The staff members were friendly and welcoming. We would recommend and definitely stay there again. Thank you!

Friends_and_family Family

4/10

Poor

18 Feb 2026

Emily

We checked in on a Friday and reported that the toilet in our room was not flushing properly. They said they would send someone to our room to fix it. When we checked out on Monday, they still had not sent someone to fix it. We had to use the ice bucket to manually fill the tank to get the toilet to flush. When we spoke to the front desk about the issue, they offered no compensation. Their excuse was that maintenance doesn't come in on the weekends. Aren't weekends usually the busier times for hotels? How can they not have maintenance available on weekends? Ridiculous. In addition, the pool area was dirty, and the hot tub was broken. We would NOT recommend this place.

Friends_and_family Family

8/10

Excellent

17 Feb 2026

Jeannie

Everything was great*! Breakfast, staff! Beds I switched between the two, just couldnt get comfortable so could've been better, especially for the price! But overall, we'd probably stay again!

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Leonardo

Spacious room, clean. Big rig parking. Great location!

8/10

Excellent

31 Jan 2026

Ashley

Staff was really nice. Rooms were clean

2/10

Poor

21 Jan 2026

Kristofer

Hotel was absolutely fantastic. Expedia was terrible. I couldn’t cancel my reservation, even though they automatically switched the nights since the day I was checking in was the same day. I had to go back twice to keep making sure it was getting the right day and then ultimately when I finalized the reservation it switched the day anyway. Horrible app with reserving a hotel on the same night as the day you are checking out after 12 AM.

Business_and_leisure Family

2/10

Poor

04 Jan 2026

Anh

My room got re

2/10

Poor

03 Jan 2026

Elias

Operated and managed by non professionals, with no or limited hotel experience. I don’t recommend it.

Leisure Family

4/10

Poor

02 Jan 2026

Suzanne

I had to wait over 10 minutes to check in. While waiting they had horrible music playing too loud in the lobby. There was all kinds of profanity in the music and it was truly disgusting.

10/10

Exceptional

01 Jan 2026

Josanlo

Everything is good!

Family

4/10

Poor

30 Dec 2025

Naveen

There was barely any breakfast.

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Jose

Everything was clean. Registration was fast and easy

Friends_and_family Family

8/10

Excellent

13 Dec 2025

Nihal

Good staff and a decent breakfast spread.

Leisure Family

6/10

Pleasant

06 Dec 2025

Josh

Hot tub cold bed hard and jacuzzi tub not working in our room will never stay here again!!!

2/10

Poor

03 Dec 2025

alberto

The hotel overall was good. Except dor one thing. The bed. We had a horrible bed with the big hole in the middle. Like if the mattress was old and damaged. It was also squeaky and noisy and very uncomfortable. We were very disappointed with our stay. We paid good money for a awful stay. We woke up with our backs hurting from the mattress. We will never stay at this property again.

Leisure Family

10/10

Exceptional

27 Nov 2025

Karina

Room was spotless, great service, staff was courteous

Leisure Family_with_children

10/10

Exceptional

25 Nov 2025

EDGAR

Grate staff and very friendly

Leisure Family

10/10

Exceptional

24 Nov 2025

DAVID

Very good check-in

4/10

Poor

23 Nov 2025

JIMMY

Poor customer service. When asked where the hot tub is located, front staff answered but did not mention it was not working. We found out after we changed clothes and about to step in to notice the water was not hot. Lobby looks updated and modern but room is the opposite. It has old carpet smell, dirty fixtures, loud AC unit, and insufficient lighting. We will not come back

Friends_and_family Family

6/10

Pleasant

23 Nov 2025

Jany

Walls are super thin. We could hear people coughing and plugging electronics into the wall sockets. The room shook and rattled when the trains went by at 2am and windows definitely not sound proof

6/10

Pleasant

22 Nov 2025

Lamont

Friends_and_family Friends

10/10

Exceptional

12 Nov 2025

Rasheeda

Staff was very nice room was clean rags and towels was brite whit sheets as well as microwave i lovewd the stay

Business Family_with_children

10/10

Exceptional

12 Nov 2025

Charles

This was was for my husband due to his semi breaking down and getting work done at Peterbilt. He said that the breakfast was delicious. Thank you for being so kind to him.

4/10

Poor

11 Nov 2025

Kathy

Our pet room had a strong dog smell. Even our dog was unhappy in there. The shower was not hot. The mattresses were worn out and lumpy.

Partner

6/10

Pleasant

11 Nov 2025

Lamont

4/10

Poor

10 Nov 2025

Kim

Elevators smelled like grease

Leisure Partner

4/10

Poor

09 Nov 2025

Jaycee

Room smelt like mildew, beds were uncomfortable and hot water only lasted a few minutes. I paid over $260 per night, it was definitely not worth the cost. Staff was very nice and breakfast was decent. Aside from that, it’s an old hotel with patched on renovations.

Leisure Family

10/10

Exceptional

03 Nov 2025

Jennifer

Absolutely loved staying here! The beds were comfortable, the breakfast was amazing. The only thing that could have been updated was the flooring. It was very run down and beaten up. The staff was so nice and very helpful and made the best breakfast with two different kinds of bacon, crispy and just cooked.

8/10

Excellent

02 Nov 2025

Sandra

I did not eat breakfast.

Leisure Partner

8/10

Excellent

31 Oct 2025

Christina

The Staff was great, very helpful and pleasant. Breakfast had very nice choices to choose from. The hotel is a bit dated and the spa could use an upgrade, but proximity to everything was a plus.

Friends_and_family Family

8/10

Excellent

25 Oct 2025

Sam

Room was clean. Beds were fine. Elevator was dated.

Overall a good budget stay

10/10

Exceptional

21 Oct 2025

Marvin

A nice place for familys

8/10

Excellent

12 Oct 2025

Heather

Everything was clean, but there was a faint cigarette smell on the third floor. It was obvious the hotel was older but the carpet was the only thing that seemed to need replacing. Staff called to check to see how we were doing after we got settled. This was super sweet and we appreciate the effort.

Friends_and_family Family

8/10

Excellent

11 Oct 2025

Judith

The area was super industrial; NOTHING was around it. The check in process took forever. The rooms are huge. The lighting is poor. The rooms are very clean. The hallways and entrance smell perfumy-gross.

Friends_and_family Friends

10/10

Exceptional

06 Oct 2025

Rahle

Staff was friendly and helpful. Very clean.

10/10

Exceptional

05 Oct 2025

Destiny

Clean room, the front desk staff was amazing.

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

Ramir

Business_and_leisure Family

8/10

Excellent

03 Oct 2025

Tim

Rooms were clean, breakfast was good with a lot of variety

Friends_and_family Family

8/10

Excellent

28 Sep 2025

Laura

Great stay but unfortunately someone near by was smoking the non smoking room area. Other than that stay was okay.

Leisure Family_with_children

10/10

Exceptional

14 Sep 2025

Ricardo

I’ll be back. It’s was awesome clean & comfortable

Partner

10/10

Exceptional

11 Sep 2025

Marya

Great stay, quiet and breakfast was good.

Business Partner

4/10

Poor

08 Sep 2025

Brittany

Not recommended

We were excited to have a hot tub only to find out that our dog wasn't allowed in the room so we were downgraded rooms. No where on the website or during the booking does it mention the hot tub rooms not being dog friendly. The toilet would only flush correctly if you held down the handle. There was an obnoxious hum in the room. When we went to try the free breakfast at 8:30 am there were only scraps left. Overall very disappointed and really wishing we didn't have to stay here again since I booked a round trip and they won't give you your money back if you cancel even if it's a week notice.

Partner

10/10

Exceptional

16 Aug 2025

Richard

Great location to the freeway but the access was convoluted

Business

10/10

Exceptional

15 Aug 2025

Shelly

It’s kind of hidden amongst commercial buildings but it is a hidden gem. The breakfast was good and the rooms were nice and clean.

Leisure Family

8/10

Excellent

12 Aug 2025

Denae

Was good. Friendly staff

Leisure

10/10

Exceptional

01 Aug 2025

fernando

Nice place

2/10

Poor

01 Aug 2025

Manuel

Do not book this property, there are multiple issues, but neither the Staff and Expedia will give a solution. If you book you will be stuck on a place you won't want to sleep in

6/10

Pleasant

01 Aug 2025

Yan

air conditioner is too noise, and the toilet tank needs to be repair or replace the parts. others are good.

6/10

Pleasant

01 Aug 2025

Carlos

Food options are very limited and they only have one waffle maker; which creates long lines to get a waffle.. also there is only one person re-stocking the food items; both days we had to wait a long time for food to be available.

Leisure Family_with_children

8/10

Excellent

25 Jul 2025

Mark

There are subtle signs of the age of the property but I do believe they have been making upgrades over the years.

Business Self

10/10

Exceptional

30 Jun 2025

Kassandra

Great staff very clean room , great breakfast options

Family

6/10

Pleasant

26 Jun 2025

Rachel

Good if the elevator worked

It was pretty frustrating that the elevator didn't work. Hauling luggage up the stuffy stairwell was not very enjoyable. Also, the breakfast was all right, but they seemed to be out of everything.

6/10

Pleasant

26 Jun 2025

Richard

large rooms
poor quality of food
limited shuttle

Leisure Family

8/10

Excellent

22 Jun 2025

Verified traveler

Hope their elevator is fixed

This was just a stopping point for us for the night on our way home to CA. We arrived late at night. The elevator was broken and they only had availability on the second floor so we had to carry our disabled son and all of our luggage up the stairs and leave his wheelchair in the car. It took a million trips up the stairs and was a huge inconvenience and a lot of work but we just wanted to get to sleep rather than look for another hotel.

Friends_and_family Family

8/10

Excellent

11 Jun 2025

Monica

I loved the complimentary breakfast. It had a lot of variety and it was delicious!

Leisure Family

10/10

Exceptional

11 Jun 2025

Robert

The staff was amazing. We discovered my husband forgot a ring in our room after we continued on our trip. I immediately called the hotel, the staff member retrieved the ring and secured in their safe until we were able to send for it. The ring was promptly returned via mail and we are very appreciative!

Leisure Family

10/10

Exceptional

11 Jun 2025

Chris

Clean and comfortable

Friends_and_family Family

10/10

Exceptional

09 Jun 2025

Ryan

Very clean and friendly staff

Leisure Self

2/10

Poor

09 Jun 2025

Hassan

No so friendly staffs, train noise every coupl of hours all night .

Business Self

6/10

Pleasant

07 Jun 2025

Erika

Negatives: Property seems a bit dated. Bed was not comfortable at all. Pocket door wouldn’t actually close for bathroom. Rust in bathtub.

Positives: great customer service. Good breakfast offerings.

Leisure Self

10/10

Exceptional

05 Jun 2025

Marquise

Peaceful neat and modern

Business_and_leisure Partner

10/10

Exceptional

02 Jun 2025

David

Very friendly and accommodating staff.

Leisure Family

4/10

Poor

01 Jun 2025

Salomon

Elevator is not working for almost 3 months, the breakfast service very bad, the service so rude at the moment we ask for some,

Friends_and_family Family

8/10

Excellent

28 May 2025

Pablo

I liked that the staff was friendly and the building was very clean. I didn't like that the elevators were not in working order.

Leisure Self

6/10

Pleasant

27 May 2025

Verified traveler

Clean but not comfy bed

The room was clean, bedding was clean, bathroom was clean. The bed was loud and uncomfortable. Staff was friendly, but called about an hour after check-in to see if we needed anthing which was actually not helpful when we were trying to sleep.

Friends_and_family Family

6/10

Pleasant

25 May 2025

CHRISTOPHE

Room was nice, hot tub was ice

I was disappointed when the hot tub was not working and it was cold.The pool chemicals bleached my daughters swimsuit.breakfast was good , beds were comfortable, front desk was very helpful and kind

Friends_and_family Family

4/10

Poor

20 May 2025

Verified traveler

Do not.

Just straight poor all around.
Last resort type of place to stay.

10/10

Exceptional

19 May 2025

Mike

Jessica and Jayda the best

Jessica and Jayda were very great with helping us have a smooth check in and great stay, they went above and beyond from getting us extra towels and great food recommendations, breakfast was served quickly Even with the amount of people there every morning

Friends_and_family Friends

8/10

Excellent

12 May 2025

Jan

Allows pets

Says pet friendly but no place to walk pets to relieve them.

Friends_and_family Family

8/10

Excellent

11 May 2025

Darae

I was skeptical based on some of the reviews. The stay was fine. The hotel was nice and clean. Could not hear noise from inside my room. The elevator was broken, not a big deal unless you’re disabled or lazy.

Business Self

4/10

Poor

08 May 2025

Miranda

Found out after getting here that the elevator was broken and the receptionist put me and my family of 6 on the top floor,and like the furtherest from the stairs.

Leisure Family_with_children

10/10

Exceptional

29 Apr 2025

Cindy

I liked the \"extras\" staff provided, at check-in, and at check-out. The breakfast was okay as well. The only bummer was that the elevator was broken during our stay, but we hauled our suitcases up the stairs just fine.

Leisure Family

8/10

Excellent

27 Apr 2025

Luisito

I book 3 rooms for our group. The hotel was located in a quiet place, parking is good, the place was clean, our rooms were clean - the staff were friendly, the breakfast was good. There is no elevator but the staff give us rooms close to the stairs, it was convenient and cardio exercise too. The staff are very helpful she offer to carry our luggage upstairs. We enjoy our stay in the hotel .

Business Self

4/10

Poor

22 Apr 2025

Douglas

Mattresses were very old, worn out and noisy. On arrival were told the elevator would be un-available for months. Breakfast served egg whites twice in four days, bread was strange, and sausage patties were some form of mystery meat and not good.
Very disappointed as I have stayed here before it all was good.

Leisure

4/10

Poor

19 Apr 2025

Terri

We arrived at the property which was located in an industrial region with warehouses and vacant lots all around - it felt like we were in a deserted part of town. Checked in to a third floor room and no elevator to help with my heavy bag packed with hiking gear for a week. Staff said it had been broken for five months and they didn't expect a repair anytime soon. Also, no pool or hot tub, which could have saved the lack of an elevator. Common area carpets were filthy, but the room was clean enough. Breakfast left much to be desired - \"eggs\" were obviously made from powder, home fries were dried out. Very disappointing breakfasts. I do not recommend this hotel.

Leisure Family

8/10

Excellent

18 Apr 2025

Erik

Service

Business_and_leisure Family

2/10

Poor

17 Apr 2025

Patricia

Elevator broken, spa and pool condemned by health dept., pipe broken and no water until 9p

Leisure Family

10/10

Exceptional

15 Apr 2025

Jared

good for the price and we just fit 5

We needed to sleep 5 and for a good price for 2 nights. This was a great option for us and worked will instead of having to get 2 rooms.

Friends_and_family Family

2/10

Poor

09 Apr 2025

frederick

Elevator was not functioning.
Water was turned off. We and the kids were not able to get ready for bed. Hopefully the water will come on soon.

Leisure Family_with_children

10/10

Exceptional

02 Apr 2025

Stewart

Excellent Hotel.
Cannot walk anywhere near by, must have a vehicle.

Leisure Family

8/10

Excellent

30 Mar 2025

Laurel

Very friendly staff. Great location. Clean.

Leisure Partner

2/10

Poor

29 Mar 2025

Amy

Worst hotel ever

Elevator was broken so we walked the stairs. Then our mattress felt more like a box spring. We could literally feel the springs. There were low spots in the mattress that sucked you in while sleeping. At breakfast all the food was gone by 8:00AM no eggs, no meat, no potatoes, just waffles or cold cereal.

Friends_and_family Family

8/10

Excellent

28 Mar 2025

Mitchell

Family trip

Friends_and_family Family

10/10

Exceptional

27 Mar 2025

Christopher

Business Self

6/10

Pleasant

26 Mar 2025

Erica

It felt like a sketchy location. The only good thing was the lady manning the breakfast was wonderful. She was so helpful and kind. Kept everything clean and full.

Leisure Family_with_children

4/10

Poor

25 Mar 2025

Daisy

Elevator wasn’t working

2/10

Poor

24 Mar 2025

Anthony

Horrible location, elevators were down, no wifi signal in room, room uncleanly. Had no hot water both days i stayed. Do not recommended. Also have yet to receive my deposit back.

Business_and_leisure Self

6/10

Pleasant

21 Mar 2025

Paulo

No elevators- 2nd floor room with big bags using the stairs at 3AM in a shady looking area, not ideal for a family.

Leisure Family_with_children

8/10

Excellent

17 Mar 2025

Desiree

Family one night stay

The location is under renovations, so the elevator was not operating. We had a third floor room. The size was considerably larger and good for our family of five. The temperature was good, the beds felt wonderful, the smell of the room seemed clean, the updated furniture even looked great. I was disappointed when I found something left by a previous guest under the curtain and behind a decorative chair. The train was extremely loud in the early morning and woke me from a deep sleep.

Friends_and_family Family

6/10

Pleasant

16 Mar 2025

Julia

Proprry was ok. Pool dirty. They had a gym. Hotel hidden train tracks. Breakfast was ok. Not sure if I would stay here again.

Leisure Pet

10/10

Exceptional

09 Mar 2025

Julissa

Great service

Leisure Family

8/10

Excellent

07 Mar 2025

Randall

The people were fantastic. Inside the room was very clean! Breakfast was good with several choices. Elevator has been broken for 6 months would have been nice to know in advance to checking in to a 3rd floor room!
Outside trash cans over flowing trash on sidewalk going into hotel side door. Did clean trash up the next afternoon. Pool and hot tub were not open. Location was ok industrial area, trains and highway but restaurants nearby in car not walkable.

Business

10/10

Exceptional

22 Feb 2025

Raul Martinez

Good breakfast

Family

10/10

Exceptional

21 Feb 2025

Linda

1) No extra charge for parking.
2) Easy access to freeway.
3) Dog friendly.
4) Extremely courteous staff.
5) Complimentary breakfast.
6) Comfortable bed.

Leisure Pet

10/10

Exceptional

04 Feb 2025

Juan

Good for the price

Business_and_leisure Self