Name: Quality Inn Austintown-Youngstown West
Address: 870 N. Canfield Niles Road, Youngstown, 44515, US

4/10

Poor

03 Aug 2026

Yvonne

No handicap room available
Bathroom way too small
Breakfast no fruit choices available, juice machine broke.
Dog friendly

2/10

Poor

02 Aug 2026

Timothea

The Quality Inn in Austintown needs to be shut down or completely renovated. For the price I paid, I honestly feel like I deserve a refund. The hotel was run more like a rundown motel. The carpet was filthy, the entire place smelled like mildew, and the room had a horrible odor.

To make matters worse, we were told we couldn’t receive clean towels or washcloths unless we booked for more than two days. That is completely unacceptable. The whole experience was nasty, uncomfortable, and disappointing. I would not recommend this hotel to anyone.

10/10

Exceptional

21 Jul 2026

Nancy

Did not eat breakfast-got up too late!

Partner

10/10

Exceptional

19 Jul 2026

Jennifer

Overall nice and clean! I would stay again!

Family

4/10

Poor

19 Jul 2026

Nick

Lobby area had a very strange unwelcoming smell. Sink leaking on floor , poor water pressure, stains on wall next to the bed… :/ definitely a lot of deferred maintenance throughout .

10/10

Exceptional

17 Jul 2026

Anna

The staff here are the most friendly and helpful I have seen in years from a hotel. The pool was nice, the property was clean and I would definitely choose them again if ever needed.

Family

6/10

Pleasant

14 Jul 2026

Lauren

The hotel room was simply not clean. The towels did smell like bleach, but other than that, there was dust and grime, food on walls, the bedding smelled sour and moldy, and the carpet was dirty (my socks became brown quickly). I can handle a worn down hotel, but cleanliness is another thing. For the price I had to pay, I was not pleased. The hotel was quiet, though, at least, and the pool area looked nice. There were also more options at breakfast than I expected.

Partner

10/10

Exceptional

13 Jul 2026

VICTORIA

nice for the price

Friends_and_family Friends

8/10

Excellent

12 Jul 2026

pamula

Staff was friendly, room was clean and no bed bugs but they were dated. Does have a nice outdoor pool.

Partner

10/10

Exceptional

12 Jul 2026

scott

Not best location, but friendly staff

Partner

2/10

Poor

07 Jul 2026

Kiersten

It’s a Quality Inn, you can’t expect too much from it.

8/10

Excellent

29 Jun 2026

Douglas

Needs some remodeling but room was clean and beds were comfortable

Family

2/10

Poor

27 Jun 2026

Tiffany

The hotel's not in great shape, the carpet and walls were dirty. The lobby had a musty smell, and so did our room. The tub was stained and dirty, and the duvet and sheets had stains. I wouldn't recommend staying here.

6/10

Pleasant

25 Jun 2026

J Refugio

Clean room

10/10

Exceptional

23 Jun 2026

michele

No complaints. Room and hotel area clean. Quiet. Near restaurants and stores

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Michael

Room was clean and quiet

Self

2/10

Poor

06 Jun 2026

Cheryl

The place wasn't very clean. In our bathroom, the toilet rocked, so had to be careful when I sat on it. The phone kept coming apart so I had to call from my cell to get passcode from front desk. Also there was no linen for the couch bed. The kitchen for breakfast was messy. None of the tables were clean, but you couldn't take food to your room. Waffle mix ran out. I ended up taking my grandsons to McDonalds for breakfast. The outdoor pool was okay. There is no elevator so if you are unable to walk stairs this isn't a place for you. The night before I stayed at the Hampton across the parking lot (moved because they were booked solid the next day). The comparison was night and day. If you're just looking for a bed to sleep in and don't care about cleanliness or amenities then this is the place for you but for the price it's not worth it when you can find better QUALITY Hotels in the same area, for a comparable price.

Friends_and_family Family

4/10

Poor

31 May 2026

sarah

The room was run down. Paying over 100$ a night,and asking for new blankets because there was stains and burns on them.
The tub was missing knobs. Would not recommend this hotel

Partner

6/10

Pleasant

27 May 2026

Vipul

Room was poor. The bathroom was not very clean. All furniture was old and scratch and dented. Breakfast was extremely poor. There was no water in the breakfast room. No was on attendnce

Partner

2/10

Poor

21 May 2026

Enio

Bad

Self

8/10

Excellent

20 May 2026

Xavier

nothing.

6/10

Pleasant

03 May 2026

Jenna

It was ok beds head some stains on the sheets and blankets and pillows, breakfast did not look edible staff was rude

Partner

10/10

Exceptional

30 Apr 2026

Cathy

Room was clean breakfast was convenient

Self

2/10

Poor

21 Apr 2026

Yamilet

Las sábanas estaban manchadas y rotas.la bañera manchada, lámparas, apestaba el cuarto y salía muchísimo sucio del lavamanos

Friends_and_family Family

4/10

Poor

01 Apr 2026

hollie

Shower didnt work they was rude

8/10

Excellent

31 Mar 2026

Anthonetta

Breakfast was excellent. Towels were bleach smelling, which gave excellent hygiene of other guest was completely washed away. Advertised 100 deposit but reimbursed after the stay.

10/10

Exceptional

30 Mar 2026

Kuldip

Good

6/10

Pleasant

16 Mar 2026

Patrick

Room and hotel have seen better days. In need of serious updates.

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Jerry

The Hotel was nice

10/10

Exceptional

26 Feb 2026

April

Room was spacious, clean and quiet.

Friends

10/10

Exceptional

20 Feb 2026

Rowland

Everything was as expected

10/10

Exceptional

11 Jan 2026

Joanie

Our room was very nice. TV, fridge, microwave all work as they're supposed to and our room was nice and clean. The beds are real comfortable and the pillows are just right 👍 I'm very pleased with our room, and staff. KRITI is fabulous and helpful. I'll definitely be back. As a matter of fact, I already booked two more nights before I leave town and head home. Thank y'all.

Leisure

10/10

Exceptional

06 Dec 2025

Tahshiki

Good over all

2/10

Poor

29 Nov 2025

Tina

No heat other than radiator they plugged in.

6/10

Pleasant

29 Nov 2025

Jeffrey

Clean room but base of bed made noise every time I sat on or got up
From the bed

Leisure Family

6/10

Pleasant

21 Nov 2025

Sodia

Alright see

10/10

Exceptional

01 Nov 2025

Sodia

Every time

2/10

Poor

11 Oct 2025

Jennifer

The walls of the room and the shower stall were stained, there were patched holes in the walls that weren’t even painted over. The shower curtain was stained and/or moldy (not sure which). The cabinet drawers were so broken and warped that they wouldn’t even open. This is a hotel populated primarily by construction workers - there is nothing wrong with that, but the owners need to make sure that they clean better in response. There was dried mud all throughout the stairs and hallways. Pay the extra $50 for a cleaner hotel!

2/10

Poor

10 Oct 2025

Sodia

I was cheating on my husband

Leisure Partner

10/10

Exceptional

06 Oct 2025

Carolyn

Did not use pool

Friends_and_family Friends

2/10

Poor

06 Oct 2025

Belinda

I was extremely disappointed with my recent stay at this hotel. Upon arrival, the room was in poor condition. The blanket on the bed was dirty and ripped, and the room had an unpleasant odor. The air conditioning unit was full of dust, which caused my son to cough and sneeze throughout the night. To make matters worse, the toilet was in terrible shape and appeared to be falling apart. I paid over $400 for this stay, and it was far from worth it. I brought my concerns to both the manager and hotel staff, but instead of offering a refund or meaningful solution, the manager simply sent housekeeping to replace the ripped blanket and provide new towels which did not resolve the underlying issues. This has been one of the worst hotel experiences I’ve ever had. If you're looking for a clean, comfortable, and well-maintained place to stay, I would strongly advise looking elsewhere.

10/10

Exceptional

27 Sep 2025

Mary Beth

Efficient staff. Clean and quiet.

Leisure Self

2/10

Poor

21 Sep 2025

Eternity

Horrid

The filthiest hotel I’ve ever been to in my life .

8/10

Excellent

19 Sep 2025

Tara

Rest

4/10

Poor

12 Sep 2025

Lynette

Room was average, I'm from the state capital so the Quality Inn's that i normally stay at are alot different from this one. I only needed the room to dleep as i was in town to visit family. I woke up to cockroaches crawling on my desk. I had no food out at all. That was definitely a first for me while staying at a hotel, so i was a bit surprised.

Friends_and_family Family

10/10

Exceptional

09 Sep 2025

Mario

Keep doing well

Partner

8/10

Excellent

07 Sep 2025

Monica

The room smelled like old cigarette smoke and there was no soap to wash your hands. Also the towels had black stuff all over them .

Business_and_leisure Family

8/10

Excellent

01 Sep 2025

Patrick

no housekeeping

It is a very good hotel in a convienient location at a good price. I still don't understand or like, however, that they don't clean your room, bring clean towels or coffee packets.

Friends_and_family Family

6/10

Pleasant

23 Aug 2025

Marsha

Old hotel even smells old.

Partner

4/10

Poor

23 Aug 2025

Katherine

Lobby and common areas were very dirty. Our room was so filled with the smell of mildew that we had to move to another. Wouldn’t stay there again.

Self

2/10

Poor

21 Aug 2025

Duvigen

There was no to go to the second floor toilet would move side to side. Everything was very dirty carpet in the walk way looks like they haven’t been cleaned in years. Worst place ever.

Business Self

10/10

Exceptional

21 Aug 2025

Alexander

Pretty standard. Good for an overnight.

10/10

Exceptional

20 Aug 2025

Veronica

It's like Coming Home

This Hotel. i s amazing, Welcoming, Friendly and Caring

Self

6/10

Pleasant

16 Aug 2025

Kathleen

I asked about bedding protection for bed wetters and was ignored I had to go purchase my own plastic bed protector in case my diapers leaked .

Leisure Partner

4/10

Poor

16 Aug 2025

Steve

I would not recommend this motel to anyone. I’m very surprised that Expedia recommends this place on their app. Expedia might want to reconsider listing this Quality Inn.
If you really care about my review, send someone out here to check it out.

Leisure Family

10/10

Exceptional

12 Aug 2025

Veronica

Love this Quality Inn

Excellent Friendly reception, clean and comfortable. My 5th trip here.

Self

10/10

Exceptional

10 Aug 2025

Glenn

Quiet room and nice swimming pool.

The room was clean, quiet, the bed was comfortable, and everything I used in the bathroom worked well. The swimming pool area was open but not lit when I swam laps in the evening. There was enough light from nearby parking lots so I was fine with that. As part of the hotel there is an Indian restaurant run by the staff. I got some spicy chicken takeout and ate it in my room. It was quite good. I would stay here again.

Self

2/10

Poor

02 Aug 2025

Amy

Very dirty. Toilet broken

Leisure Friends

4/10

Poor

21 Jul 2025

Verified traveler

Fighting in the lobby

Other hotels were completely full, which should have warned me. Moldy odor in room. Deadbolt to lock door did not work. Sink was inside the room, not in the bathroom area. Hairdryer only got hot and did not blow out air. Shampoo and conditioner dispensers were attached to the shower wall so high as to be almost out of reach (I am 5’3”). Worst of all was a fight outside my room at night involving a man and a woman, he pushed her into a chair, she slapped him, he punched her, he took her cell phone, etc. which took hotel staff and authorities a while to sort out. Breakfast was poor. Juice machine was broken, and waffle batter was mixed so thin that it ran out of the pan and the waffles were more like crepes in texture. I would not stay here again and you shouldn’t either.

Friends_and_family Family

6/10

Pleasant

15 Jul 2025

Baylee

Amazing service- needs renovations

The nicest people and service. The best part of the whole stay was the incredible Indian restaurant attached. The restaurant served authentic Indian food and the owner (female) made you feel like you were the most special person in the world. Great place for a quick overnight trip to shower and pass out and get up to do it all over again. Definitely need renovations and clean up a tad.

Business Self

4/10

Poor

14 Jul 2025

Leann

I was extremely upset with my stay. Poor cleanliness, the blankets and sheets had filthy stains all over, like they hadn't been washed. I was receiving numerous prank calls throughout the night, which were disturbing my sleep and made me feel very uncomfortable. Also, someone showed up at my door intoxicated, trying to enter my room, and was knocking repeatedly, which made me feel even more uncomfortable to the point that I did not get any sleep at all. I will never stay at this hotel again.

Self

8/10

Excellent

06 Jul 2025

Patrick

Very nice room. Area had a lot to offer.

Friends_and_family Family

8/10

Excellent

03 Jul 2025

GARY

Everything was great. my rating would have been 5 star, except for the breakfast area. Options should include fresh fruits, muffins. I've stayed here a couple times and will stay again in the future.

Leisure Self

2/10

Poor

02 Jul 2025

alex

I knew by the price I wasn’t going to be in a Ritz Carlton, but this place was disgusting. It stunk very bad in there. I said something to the woman at the checkout desk and she acted like she had no idea what I was talking about and gave me a dirty look. There was a man also in the lobby who backed me up and said oh no this place smells very strong of odor and the attendance still would not admit the smell. And the bed was very uncomfortable. I am positive. That room was not cleaned. There is no way, but I am still grateful.

Business_and_leisure Self

4/10

Poor

28 Jun 2025

Verified traveler

Disappointing

We looked for a place that was convenient to stay overnight while making a roadtrip. We were hopeful about this property given the positive reviews, but disappointed in the experience. While on our way, we were contacted by the property asking when we would arrive. Upon checking, the property does appear older (expected with reviews), but there was noticeable issues with upkeep (exposed piping in hallways, ripped carpet, chipped paint, etc). The room had stained sheets and shower curtain. When asked if there was other vacant, we were told they were sold out and offered to bring new sheets. Staff delivered a fitted sheet to the room, which was clean(er) but also ripped. We also were given the sheet to replace on the bed ourselves. The light in the bathroom flickered when opening/closing the door. The breakfast offered was also underwhelming (broken juice machine and microwaveable egg sandwiches in a fridge). There was a waffle iron, cereal, and coffee dispenser, but overall not enough for a solid breakfast and we stopped elsewhere for more food. The best part about this location is the convenience of prodigy to the highway, gas stations, and other food.

Partner

10/10

Exceptional

18 Jun 2025

Stephanie

We enjoyed the outdoor pool, the Indian restaurant attached to the hotel and the breakfasts.

Business Self

2/10

Poor

16 Jun 2025

Vallarie

There was no lock on the door. At some point someone pried the door open with a crow bar and busted the lock off the door. The door to the adjacent room was open and there was no lock on that door either. We felt very unsafe as there were no locks on either door and a flood of truckers staying there. The room had black scuff marks on the walls. The room smelled stale and stagnant and the window wouldn't open to air the room. They advertised a hot breakfast, but it was a continental breakfast. The only thing hot was a waffle. Clearly falsely advertised. We only stayed 2 nights and made arrangements the first day to vacate to another place. Very disappointed!!

Leisure

6/10

Pleasant

08 Jun 2025

DENISE

In a crowded area, room was okay for what we needed and was great to have connecting rooms.

Leisure

8/10

Excellent

30 May 2025

David

Very comfortable and clean

Friends_and_family Family

8/10

Excellent

10 May 2025

Daniel

Outdated but clean.

Business Self

10/10

Exceptional

05 Apr 2025

David

Good location, decent rooms. GREAT STAFF!!

Leisure Family

6/10

Pleasant

30 Mar 2025

Jennifer

The room was decent! The lobby, hallways and stairwell left much to be desired. There also didn’t appear to be an elevator. We also had to request soap for washing our hands in our own room. Very odd. But again, the room itself was decent!

Friends_and_family Family

4/10

Poor

21 Mar 2025

Jaylah

Staff was great hotel could use an update

Leisure Partner

6/10

Pleasant

12 Mar 2025

Frank

The public areas and my room were clean. The staff was polite and helpful. Unfortunately, the room needed work: the sink spout was loose, the A/C heat unit's control cover was broken, the switch on the coffee maker did not work properly, the toilet occasionally made a \"thumping\" sound, one of the light bulbs was burned out on the bedside lamp, the battery cover on the TV remote kept falling off. This was my first stay at a Quality Inn. I guess there are many degrees of quality. I wasn't really too disappointed. I may consider giving Quality Inn another try in future.

Leisure Self

10/10

Exceptional

05 Mar 2025

Veronica

So Happy

The Staff are Amazing Warm & Welcoming.
I will be back in August

Business

10/10

Exceptional

02 Mar 2025

Veronica

Home away from Home

The Quality Inn Austintown. Wonderful staff, friendly and welcoming. They are very kind and helpful.

Business

10/10

Exceptional

05 Feb 2025

Brittney

Quiet and clean close to everything we wanted to do

Leisure Partner

10/10

Exceptional

16 Jan 2025

Veronica

Traveling Through again

Get Place. Clean Comfortable and great Service

Business Family

10/10

Exceptional

16 Jan 2025

Veronica

I am Back again

The People who own and Run the Quality Inn. Do an amazing Job.
Clean Comfortable and Great Service

Business Family

10/10

Exceptional

03 Jan 2025

Toni

Easy

Clean, easy, and convenient

Partner

6/10

Pleasant

29 Dec 2024

Michael

False advertisement!

I chose this place because it was advertising a indoor pool. When i checked in i learned that it was an outdoor pool, only open seasonally, unfortunately i stayed in December

Self

6/10

Pleasant

03 Nov 2024

Mallory

My two day stay here wasn’t great. People were extremely loud ALL night. Slamming doors, having conversations in the halls. People were definitely smoking in the building too. You could smell it in the lobby. As a women that traveled alone, I definitely didn’t feel safe here.

Business Self

6/10

Pleasant

01 Nov 2024

Ajibike

It's nice but the bed sheets have some kind of smell and bed spread has some stains on it. I have to spray some Lysol to get the smell out. It's not bad.

Friends_and_family Family

8/10

Excellent

24 Oct 2024

Bruce

Easy

It was clean and convenient

Partner

6/10

Pleasant

10 Oct 2024

Thomas

Check in took over 20 minutes. Teenage clerk at front desk had no idea how to navigate reservation system.

4/10

Poor

29 Sep 2024

rebecca

It was ok for a quick stop

Leisure Partner

4/10

Poor

28 Sep 2024

Victor

The rooms were very dirty, gnats everywhere. the shower itself was falling apart. The staff couldnt do anything because the whole property is old and rundown. I would not recommend this hotel to anyone, even though it was close to restaurants. but you get what you pay for I guess. Neve again

Business_and_leisure Family

6/10

Pleasant

21 Sep 2024

Kareena

Instead of actually replacing the bathroom door in my room, they nailed it shut, which led to my husband stepping on an old rusty nail and bleeding! when I brought the nail to the attention of one of the workers. He didn't even offer me any type of discount! or seem like he cared. After he stepped on the nail, we then found a safety pin on the floor , where my 2-year-olds could have got to it. Do better at cleaning your rooms, will not be returning.

Leisure Family

2/10

Poor

20 Sep 2024

Ashley

Towels had hairs in them. Bedding was covered in stains.

Leisure Partner

2/10

Poor

12 Sep 2024

Melissa

The breakfast was terrible .No one was at the front desk ! I had to keep repeating myself to the employees !

2/10

Poor

08 Sep 2024

Alison

Entire establishment was filthy. Rooms were dirty, carpets not vacuumed, sheets were unwashed, smelled like smoke and food, air conditioning did not work.

Business_and_leisure

6/10

Pleasant

31 Aug 2024

Verified traveler

Vacation defect

We were traveling through on vacation. The pictures on hotel.com were deceiving. The room had a musty smell, rust in the tub. Carpets were dirty. Sofa was so worn out we were scared to sit on it.

Partner

8/10

Excellent

26 Aug 2024

Yvonne

Small
Quiet
Safe

Business Family

4/10

Poor

06 Aug 2024

Amanda

Re-define pet friendly!

Make sure you search through many levels to find that this hotel charges an additional $20 per dog regardless of ESA or PSA status.

Friends_and_family Family

8/10

Excellent

04 Aug 2024

Veronica

Just got here

The Room looked to be cleaned Bathtub not so much and leftovers found in the fridge, Reception very Pleasant. A little disturbed by people taking beer bottles out to the pool So elected not to use. On arrival there was a private birthday party and noted a few littles (under 5) running around in Parking lot unsupervised (very scary in this day and age)

Business

10/10

Exceptional

29 Jul 2024

Michele

The front desk reception area and check in were fast, clean and professional. Room was nice and clean, great AC and bedding. Their pool was an outdoor pool and it was awesome. Lots of seating and nice and clean. Very easy access to the interstate 80 to travel. We would highly recommend this hotel.

Leisure Family_with_children

6/10

Pleasant

28 Jul 2024

Tina

Sufficient

It wouldve helped if the owners vacuumed the hallway and stairs. It just looked like they needed more help. However the staff was very friendly & helpful.

Friends_and_family Family

10/10

Exceptional

15 Jul 2024

John

We were pleased with every aspect of our one night stay. Check-in was quick and easy. The room was clean and had all the amenities we needed. Parking was convenient and the breakfast was fine. We feel we got good value for the money we spent.

Leisure Partner

2/10

Poor

06 Jul 2024

Verified traveler

Very below parr for Quality Inn

Hotel has no elevator. Halls are not clean and smell. Some rooms were moderately clean. In one of the three rooms we rented the was a pair of dirty underwear. Breakfast area was tiny, hot, and unpleasant and the hot food was waffles and Jimmy Dean sanwhiches that needed microwaved. Main bathroom walls were peeling and corrosion
was common. Condition overall is very run down and poorly maintained and not what we expected from a Quality Inn.

Friends_and_family Family

6/10

Pleasant

06 Jul 2024

Brian

An ok place to spend the night

Leisure Family