Name: Radisson Hotel Tapatio Guadalajara
Address: Carretera A Chapala Km 6 5, San Pedro Tlaquepaque, 45588, MX

10/10

Exceptional

28 Jul 2026

Cecilia

Todos los empleados fueron muy amables, y atentos a cualquier necesidad. La vista que tiene este hotel es estupenda.
De verdad se los recomiendo está en una privada lo cual se siente seguridad.

10/10

Exceptional

28 Jul 2026

Orlando

The room was mostly clean, but you can tell very small details that were not clean due to the rooms being very old. It was clean enough for our comfort. The staff was excellent, extremely friendly. Breakfast was awesome. If you hang out in the balcony during the summer, wear mosquito repellent! The pool was nice, just a lot of debris from the trees.

10/10

Exceptional

21 Jul 2026

Scott Carbajal

B

10/10

Exceptional

21 Jul 2026

Benjamin-James Douglas

All of the stab were very friendly and extremely helpful. Ready and willing to help everyone have a better experience. Raises all-around! Thank you!

Partner

2/10

Poor

19 Jul 2026

Adriana

We loved the location but the rooms are not kept up.

First night we saw a roach, gratefully they moved us to another area and we got woken up by the people upstairs making naughty noises lol the staff was not helpful would not try to compensate anything.

On the bright side the gym was nice buffet was delicious and parking and place felt super safe.

Family_with_children

8/10

Excellent

08 Jul 2026

Estela

I really want to like this hotel. It has so much potential but it needs to be shared that they tried to give me a room without AC, and when I asked for a refund because when I book a room through Expedia, I expect to have everything that is listed when I arrive— the miraculously found a room! I just don’t think that’s OK. I think there is a mix of people who really want this hotel to work and people who are just getting a paycheck. I don’t know where Radison stands in all of this because it is their name at the end of the day. It’s a top a beautiful vista. The rooms are spacious and the pool with the little bit of maintenance and work could be spectacular. It is very safe and affordable. However, Every time I go there something goes wrong, and that is what makes me doubt if I will return. Something’s to know:
No mini fridge, pool needs to be resurfaced, no store for amenities and because of where it sits once you are there, you are kind of stuck not in a bad way, but in an isolated kind of way. The real kicker is going in a day after my reservation and having them tell me “oh we gave your room to someone else!”
I can tell they don’t really like rooms that are sold through Expedia. Those are my two cents again I’m rooting for this hotel, but Radisson needs to do better.

Family

6/10

Pleasant

07 Jul 2026

Guillermo

The hotel is too old and on this time the water was so smelly and dirty.The hotel staff said it was the city water filtration

Partner

2/10

Poor

06 Jul 2026

Vanessa

We had stayed at this hotel before and had no issues, but unfortunately this visit was very disappointing.
The water had an extremely strong sewage smell, making it unpleasant to shower or even wash your hands. The property is also in need of major upgrades and better maintenance. In addition, the air conditioning did not work properly. We were told to request fans instead, but when we did, none were available.
Another frustrating issue was the hotel’s occupancy policy. If you have children over the age of 12, they are charged as adults with an additional nightly fee, even though they are still minors and cannot legally reserve a hotel room on their own. That policy made no sense to us and significantly increased the cost of our stay.
Thankfully, Expedia stepped in and resolved the issue, and we truly appreciate their excellent customer service. Unfortunately, based on this experience, we would not choose to stay at this property again.

Family_with_children

8/10

Excellent

01 Jul 2026

Gabriela

The rooms are spacious and the food is excellent. The swimming pool is in need of repair, especially the children’s swimming pool.

Family_with_children

6/10

Pleasant

28 Jun 2026

Juan Salvador

So everything went well with the exception of a few things. The staff failed to mention that the rooms didn’t have a real AC unit in the room. We assumed it was an AC unit until our tour guide let us know that rooms with an AC unit cost more. The other hassle was getting into our room with the provided key cards. I went over 10 times to have our room keys activated due to the fact that they can deactivate when I’m proximity to an iPhone 16 or if the cleaning lady used her key that would automatically block your key. Other than that the restaurant had an amazing staff and the dinner was well prepared. The breakfast was not so great due to the limited selection they had for their buffet.

Family

2/10

Poor

28 Jun 2026

Javier

Avoid this hotel, not clean, water smells,
A/C does not work, bad food, pool is not maintained, bugs everywhere, old, outdated,
Nothing like the pictures, understaffed

Family_with_children

8/10

Excellent

28 Jun 2026

Christian

.

Partner

2/10

Poor

25 Jun 2026

Angel

No air conditioning what so ever in any rooms. They give you a fan. Staff is very rude. They won’t give you a room with view even if that is what you paid for.

Family_with_children

8/10

Excellent

25 Jun 2026

Sergio

El hotel tiene un estilo Colonial Muy agradable. Las habitaciones estan limpias y camas muy comodas. Las instalaciones les falta mantenimiento y esta decaída la propiedad. El Aire Acondicionado de los cuartos es centralizado y no sirve muy bien. Mucho Calor dentro del cuarto. El agua del lavamanos y ducha tenia un olor desagradable.

Friends

10/10

Exceptional

20 Jun 2026

Jorge

Great hotel, amazing view, very nice and relaxing stay!!!! Also Daniela at the lobby was great, very helpful.....Thank you Daniela.

Partner

4/10

Poor

31 May 2026

Marina Luz Sandoval

It had great view of the city but very noisy. Great breakfast on Sundays.
Air conditioning NOT working although stated that it would be fixed within a day of our stay. Was not the case. A fan was provided.
Bed sheets had some stains and towels were very old and limited.
It could be a beautiful place however it needs a lot of maintenance.
Jose provided excellent service very attentive to our needs within his ability to provide the service.

Partner

8/10

Excellent

28 May 2026

Gonzalo

Not refer inside of room

Partner

10/10

Exceptional

26 May 2026

Fidel

Mi estancia fue muy agradable y muy cómoda recomendado muy buena comida y muy buena atención una excelente vista a la ciudad.

Friends_and_family Family

2/10

Poor

23 May 2026

Joaquin Garcia

Terrible. No AC. No phones in the room, so text but never answer. Did i mention Cockroaches?

Self

10/10

Exceptional

23 May 2026

Reginaldo

It is a very nice place to be. It feels like being outside of the city quiet nice view this hotel should be five stars all the way, but need maintenance.

2/10

Poor

23 May 2026

Celestino

Air conditioning didn’t work neither the TV

6/10

Pleasant

18 May 2026

Ofelio Marin

The property was nice. Not much to do on property. For most things. You have to go offsite. The rooms amenities were OK. The property itself is nice good view to the city.

Family

10/10

Exceptional

14 May 2026

martin

Everything was fine

Family

10/10

Exceptional

07 May 2026

Gerardo

Very nice and beautiful clean

Self

6/10

Pleasant

01 May 2026

José m

Very outdated in a very safe and quiet environment

Friends

10/10

Exceptional

01 May 2026

Karina

Food need to be better.Clean

Self

8/10

Excellent

01 May 2026

Roberto Blanco

Yes service is great

10/10

Exceptional

27 Apr 2026

Eduardo

Best place to stay in Guadalajara

Family

10/10

Exceptional

23 Apr 2026

Joseph

Breakfast buffet is great. Water kinda dirty (obviously). Food is great, drinks are great & for the most part let’s try to speak Spanish!

Family_with_children

10/10

Exceptional

17 Apr 2026

Hector

Hotel needs to work with the security team I had a reservation and they wouldn't allow me to enter the property.

Business Partner

2/10

Poor

16 Apr 2026

Edgar Eloy

Es un hotel que necesita remodelarse. Las
Cosas son muy viejas y algunas cosas cosas necesitan reparación.

Friends

10/10

Exceptional

15 Apr 2026

Karla

Good

10/10

Exceptional

14 Apr 2026

Gerardo

The A/C system was not Not good very clean and quiet

Self

8/10

Excellent

13 Apr 2026

Leonel

Instalaciones muy antiguas, falta mantenimiento

10/10

Exceptional

08 Apr 2026

Armando

Muy buen servicio es un hotel viejo pero creo que lo mantienen bien y lo más que me gusta es que no es hotel normal como que llegas y nomas estás en tu cuarto puedes salir caminar y ver todo Guadalajara es muy bonito

10/10

Exceptional

05 Apr 2026

Camilla

Love the service room.

Friends

8/10

Excellent

21 Mar 2026

Alexander

All’s good

Partner

10/10

Exceptional

20 Mar 2026

Manny

As always to me this place is the Best in GDL.

8/10

Excellent

12 Mar 2026

Bertha A

Ok

10/10

Exceptional

12 Mar 2026

Felicitas

Amazing view. The staff was outstanding from the moment we walked in. The restaurant's breakfast and dinner were delicious. By far the best pancakes I have ever had.

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Ana

Good

10/10

Exceptional

03 Mar 2026

Sandro

.

10/10

Exceptional

03 Mar 2026

Michell

.

10/10

Exceptional

02 Mar 2026

Serafin

Yes

6/10

Pleasant

23 Feb 2026

Daisy

Courteous staff no upper lock in door to keep child safe cold water in pool

Family_with_children

10/10

Exceptional

22 Feb 2026

Jose L

All way a pleasure to stay staff all way do job great servio

4/10

Poor

22 Feb 2026

Jose Miguel

Very bad experience. Rundown hotel needs renovation ASAP. Worst part was at arrival they assigned me to the 700s building and when walked all the way there door key did not worked. Did not even showed red light like it was shutdown. After a second walk to the front desk and back, still not possible to get into the room. After 1 hour finally somebody came and check, confirm door keys in the entire floor were not working and mentioned room will be chanced. I told the person I will be in the restaurant having dinner and after all of that I had to go back to the front desk and get a new room in the 600s building. I will not recommend statying here unless they promtly renovate and improve the entire hotel.

Self

10/10

Exceptional

21 Feb 2026

Hector

The rooms are clean and staff is friendly

Self

10/10

Exceptional

18 Feb 2026

Ana P

Clean rooms , great service

Family

10/10

Exceptional

17 Feb 2026

Javier

Excelente servicio 👍

10/10

Exceptional

17 Feb 2026

Jose Luis

Great coustumer services

Leisure Family

10/10

Exceptional

07 Feb 2026

MAURICIO

Muy limpios el servicio excelente el restaurante me dejó impresionado la comida muy rica de aquí para adelante va a ser mi lugar número uno en La Perla tapatía Guadalajara Jalisco

Business_and_leisure Pet

2/10

Poor

31 Jan 2026

LUCILA

Room had a smell, TV was not working, pool was diety

Business_and_leisure Partner

10/10

Exceptional

26 Jan 2026

Lori

This is a very beautiful hotel with a lovely staff. The only complaint I have is that there is no cell service and even though you have full Wi-Fi, it doesn’t work.

Leisure Family

8/10

Excellent

26 Jan 2026

marina

Very helpfull

Leisure Family_with_children

10/10

Exceptional

18 Jan 2026

Maria

The room was clean and beautiful! I would stay there again! I was upgraded to a suite because they were out of one bed rooms. It was nice! View to the city!

Leisure Family

8/10

Excellent

15 Jan 2026

Maria

The bedding was dirty and we let thebstaff know. The staff apologized and switched our room. They took pictures and reported the issue.

Leisure Family

8/10

Excellent

13 Jan 2026

Maria

Great location

2/10

Poor

10 Jan 2026

Brianna

Staff support lacking. Cards never worked.

Leisure Family

2/10

Poor

07 Jan 2026

Corey

Our stay was extremely disappointing. Upon arrival, we discovered that the comforter on our bed had red stains resembling blood, along with dark stains that appeared as though someone had walked on the bedding with their shoes. We immediately notified the front desk, and housekeeping removed the comforter. We were then informed that no replacement comforters were available, and for the next two days we were left with only sheets.

We also encountered cockroaches in the room, which we reported to the front desk at the same time as the bedding issue. We were told that the room had recently been fumigated. When we requested to be moved to another room, we were advised that the hotel was at 100% occupancy. However, when I checked the hotel’s website, I was able to see that at least 10 rooms were available for booking that same day. This strongly suggests that management was aware of the infestation and chose to misrepresent availability rather than relocate us.

Additionally, every time we left the room and returned later in the day, our key no longer worked. Each day required a trip to the front desk to have the key reissued, which became both inconvenient and frustrating.

Due to these ongoing issues, we checked out early from both of our rooms on January 3rd and moved to a different hotel. I later contacted the rooms manager, Jose De Jesus, to request a refund for the unused nights after explaining the numerous problems we experienced. The only resolution offered was

Leisure Family

10/10

Exceptional

07 Jan 2026

Lennon Ray

Great staff

Leisure Family

8/10

Excellent

04 Jan 2026

Paz

Well I like the hotel but do not like the fact that it cost more to get a room with a king bed than a room with 2 queen beds. Also my view was not that nice. Would have liked to had been on the top with the city view. Also a free breakfast would be nice. Just a suggestion.

Leisure Self

10/10

Exceptional

31 Dec 2025

Hilary

The staff was amazing and so helpful! The only thing that was misleading is the “arcade” room, but I believe that’s on Expedia not the hotel itself. I’d definitely stay here again!

Leisure Family_with_children

6/10

Pleasant

21 Dec 2025

Leon

The hotel could be espectacular but it is not. The location, the view, the pool, and the restaurant are beautiful. However it seems like management has decided to just let it die a slow death. No up keeping has been done in a while. The water in our shower would not drain, the door to enter the room would no work etc. The breakfast was delicious, specially the quesadillas and “picaditas”.

Leisure Family

10/10

Exceptional

19 Dec 2025

Jorge

I feel like my house

8/10

Excellent

15 Dec 2025

Juan

Ok

10/10

Exceptional

12 Dec 2025

Miguel

It was wonderful i will comeback great service and nice people

Business_and_leisure Family_with_children

10/10

Exceptional

10 Dec 2025

Lizeth

Staff was super sweet and helpful, always greeted me with a good morning, good afternoon. This hotel had a great security at the very entrance, amazing view! I would definitely recommend and would stay there again.

Business_and_leisure Self

10/10

Exceptional

07 Dec 2025

Alfonso

Rooms view, and staff were great~

Leisure Self

10/10

Exceptional

04 Dec 2025

Jorge

Es my cada

10/10

Exceptional

22 Nov 2025

Karla

The best place in Guadalajara love this hotel

6/10

Pleasant

20 Nov 2025

Luis

The staff was awesome, excellent service, however, the rooms and facility needs major upkeeps, it's old and poorly maintained.

Friends_and_family Friends

8/10

Excellent

11 Nov 2025

MARIA

Very nice property but it didn't have elevator access. Also the Food could be better but overall it's a good value.

Leisure Family

8/10

Excellent

11 Nov 2025

ana

Staff Service excellent.. room smells musty. Needs to open door for smell not to linger.

Leisure Friends

10/10

Exceptional

10 Nov 2025

Alejandro Sanchez

Staff was very helpful

Leisure Partner

2/10

Poor

09 Nov 2025

Blanca Aidee

Horrible smell bad terrible hotel

Business_and_leisure Family

10/10

Exceptional

06 Nov 2025

Hector

The room was clean, friendly staff .Buffet was a great option. Balcony had a nice view.

Friends_and_family Family

6/10

Pleasant

06 Nov 2025

Maria

The cleaning

6/10

Pleasant

05 Nov 2025

Joanna

The rooms were semi clean, they need to improve in cleaning beddings and shower towels by washing away stains. Also, the keys kept deactivating during my stay, I would recommend changing the door locks. Since they looked as if they were too old and rusty.

Leisure Family

6/10

Pleasant

05 Nov 2025

Graciela

The room had a mildew smell, one towel provided for a two queen bed room.

Leisure Family_with_children

2/10

Poor

03 Nov 2025

Gerardo

Our room had cockroaches and we had to be moved to a different room at midnight! I asked to speak to a manager at check out and he wasn’t available. When I informed the person at checkout about our experience, she didn’t seem to care and didn’t apologize. Worst experience ever!!

Leisure Friends

10/10

Exceptional

02 Nov 2025

Jacqueline

Clean room, great food and view. Freindly staff.

Leisure Family

10/10

Exceptional

27 Oct 2025

Kenneth

The hotel is situated on a hilltop overlooking the Greater Guadalajara area. It is very quiet and peaceful here. The hotel appears to not have been renovated in quite some time and is a bit \"rustic\". The staff here was quite attentive to our needs, especially the restaurant staff. I should note that due to the secluded nature of the hotel, you are pretty much dependent on the restaurant for your dining. The food prices are reasonable. The pool is large and was clean, however it does need maintenance as there are many missing tiles. All in all, what the property lacks is terms of being in tip-top shape is offset by the peacefulness and outstanding service. Keep in mind, the cost per night here is at least 20% less than what you will pay for a Motel 6 in the US. If you enjoy peace and quiet, this is a good choice. It is approximately 6 or 7 miles from the city center. We Ubered when we went to see the city. Uber rides are very reasonable in Guadalajara, about $5 - $7 USD per ride. Taxis are the only transportation allowed into the airport. A taxi ride to and from the airport was approximately $22 USD ($400 MXN). We were in Guadalajara for one week for a wedding and our trip was great! The people were friendly, helpful, and we felt safe the entire time.

Leisure Family

2/10

Poor

26 Oct 2025

Luis

All good

Friends_and_family Family

2/10

Poor

17 Oct 2025

Monica

Overall the room was outdated.

6/10

Pleasant

13 Oct 2025

Jesus Manuel

Balcony view was amazing. Climate was a little warm. Building in general was rundown.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Ramiro

Awesome food and very clean everywhere

Leisure Family

6/10

Pleasant

03 Oct 2025

Bogar

The views were really nice, the area is green giving it a forest like feel and it was quiet. The room was hard to get to, the hotel rooms are spread out thoughtout the property that had condos and private homes in between. Signs are hard to read and you can easily get lost, especially at night.The property is not walkable due to the many hills and how spread out the rooms are. If you book a room in the back of the property, good luck getting there without a car, since it might be a few blocks away all up hill from the reception area. The accessibility is terrible, the few ADA ramps avaliable did not go through all the way to the rooms and were poorly constructed. It felt very unsafe if you use an assistive devise for ambulation.There were no elevators that I could see. If you have mobility issues or are carrying large luggage this is not the place for you. Too many steep stairs to get to your room. The rooms were ample but aging and many things were either not working or in disrepair. One of closet doors did not work, the door was stuck. Even the staff delivering room service couldn't open it. The bathroom door was hanging on for dear life. The door was falling apart due to possibility too much moisture or termites. The towels provided were a dingy white, some were frayed and hard. I might sound spoiled but they felt more like rags I would use to wash my car instead of hotel room towels. Overall the stay was ok, I would probably come back but it wouldn't be my first choice.

Leisure Partner

6/10

Pleasant

21 Sep 2025

guillermo

Front desk excellent girls on helping even when the new management limited them to do even when nin another hotels is normal.I reported the shower drain it was clogged and nobody fix it also the door lock it was loose so anybody can open the door,pool tiles coming off I believe the entire hotel needs a good fix.

Business_and_leisure Partner

8/10

Excellent

19 Sep 2025

Raul

Service

Leisure Family

2/10

Poor

18 Sep 2025

Ruben

confuse !

Business_and_leisure Family_with_children

10/10

Exceptional

07 Sep 2025

BERNARD

Well , besides having to change rooms at midnight , my room key disprogramming 3 times , forgetting to clean our room ..... just great ! Cleaning and restaurant staff very good , administrative staff no so much .

10/10

Exceptional

26 Aug 2025

Javier

Nice place

Business_and_leisure Self

10/10

Exceptional

23 Aug 2025

Sharon

Resort Style Hotel

Beautiful hotel with scenic views and great food! It does need a room uograde but, the price is great so, that aspect can be overlooked.....would stay here again when visiting Guadalajara....my family enjoyed our stay. Next time will get a room by the pool area!

Friends_and_family Family

4/10

Poor

23 Aug 2025

Jose

No good maintenance coffee machine very dirty reserved city view and don’t get it , sofa Brocken boot room poor clean in the room mirrors dusty never rent a gain

2/10

Poor

22 Aug 2025

Juan-Jose

Do Not Stay! This hotel needs a complete remodel and front desk staff need customer service training! All the rooms must be completely re-built

Business Self

10/10

Exceptional

22 Aug 2025

ANA Rosa

The great service, and the property location. What I don’t like is the mosquitos.

Leisure Self

4/10

Poor

13 Aug 2025

SALVADOR

No maintenance Beautiful Location

The Building is really Really old the location is beautiful no maintenance the building is falling apart I have pictures The curtains with hole holes, the own employees said the owners don’t want to spend money to fix the Hotel .
A piece of building fall down in my patio.

Self

6/10

Pleasant

06 Aug 2025

Analaura

The property needs tons of love and care, looks old, the food is bad and expensive, they don't have enough personal to run the place properly.

Leisure

10/10

Exceptional

03 Aug 2025

Alberto

.