Mexico Pr

8/10

Excellent

25 Apr 2026

curtis

Not a lot of food choices as 2 restaurants appear to be closed for renovations. The food is good though.

Staff is great, pools are well maintained and huge.

This is not a Beach Resort. Lots of Seaweed and Rocky.

Grounds are well maintained.

We enjoyed our stay,

Friends

8/10

Excellent

24 Apr 2026

Emily

Loved all the food (room service, restaurants, buffet) and cocktails, great service, beautiful beach location, more party vibes at the main pool and a more chill atmosphere at the other one, lots of wildlife around, many opportunities for activities, and such a big beautiful room with a comfy bed. Didn’t love the lack of lounge spots at the main pool, no welcome drink (as advertised), and the AC could’ve been colder in rooms and in main areas.

Partner

8/10

Excellent

24 Apr 2026

adam

Had a great time rooms where nice buffet was good everytime we ate there wish there was more opions for breakfast all dinners at the reasturants tasted awsome but slow. Staff was good.
Wish there was a lounge with bottled watter and beer to restock your room yourself. But all in all great trip.

Friends

10/10

Exceptional

24 Apr 2026

nelida

The best massage pack

10/10

Exceptional

24 Apr 2026

Travis R

Yes

10/10

Exceptional

24 Apr 2026

Rhonda

I Love this Resort! It might be a little bit older on the platinum side, but my room was always clean. The staff is always helpful polite and so much fun. We had a swim out so I spent my days floating in my pool with about 10 other folks enjoying life, making new friends, and breakfast at the buffet always fresh and yummy with so much to choose from that goes for lunch and dinner as well. Buffet was the Most fun with server Brian who makes all the best sounds. We spent each evening testing out all of the restaurants and have nothing but good to say about all. There is something for every adult here. This was our second time here and we will return. I learned a new cocktail and it is an espresso martini with cream tequila Yum Yum Yum

Friends

6/10

Pleasant

23 Apr 2026

Bastian

Paying premium prices for an average resort. Save your money

6/10

Pleasant

23 Apr 2026

ANGEL

The rooms were clean, staff was not attentive, every time I asked for something it was I’m getting off even though they continue to serve others. The main dinning (buffet) had a weird odor, so I would ask for the window seats it didn’t smell funny. The vents very black. So that made sense.

I thought with my upgrade I would be served poolside. I was at the pool two hours before I even seen anyone. And she didn’t even ask if I needed anything. So when I did she said oh I’m off.

Also you have to book at the restaurants by standing in line. So I had to make sure I took time to stand in line (early) just to book at certain restaurants.

The buffet wasn’t fresh, I pretty much just ate fruits.

You can visit the other sister properties. The beach has random people walking and selling things. So it seems open. Which I was a little weary about. It’s filled with rocks, never mind the seaweed that’s normal. But you can’t swim there. A seaweed vehicle kept driving to clean the area, which made the beach smell pungent.

Again waited to be served there as well. The bar they have on the beach I didn’t order from. The guy came from the back, the condiments like the buffet were all out with flies and other insects circling.

The spa was great.

Self

6/10

Pleasant

22 Apr 2026

Nasrin

This was more like a 3.5 star resort.
The good: relaxing pool, evening activities and entertainment.
The bad: Food quality was bad (except for Rodeo grill) cocktails and mocktails quality, Activity pool very small, no music throughout the property grounds.
The ugly: property needs updating!
ensuite bathroom doors are in tough shape.
Bathrooms around the property are terribly small, the one near the beach is so small it’s hard to get in.
The bridge to the beach needs updating. One board collapsed while we were there. Safety issue.
Beach might have been nice in the past, but at some point probably from a hurricane it has been destroyed. Tree branches and rocks everywhere. You can’t walk anywhere on the beach without getting hurt.

Partner

10/10

Exceptional

21 Apr 2026

Kelly

Very relaxing and amazing staff and a great option that you can go to the sister resorts for dinners or to just enjoy their facilities. Would stay here again

Friends

2/10

Poor

20 Apr 2026

Craig

Room stank of mold. An old man pulled down his bathing suit at the pool. The crowd was drunk and staff nasty. Terrible beyond. I checked out the same day. It was the worst experience I have ever had. I was also told I had a view of the beach and my view was trees!! Manager was unhelpful and was not willing to understand and provide a refund for a hotel that is supposed to be 5 stars but is probably 3 stars. No elevator, no class and I have travelled the world and this is the worst experience and worst hotel I have ever been too.

Friends

10/10

Exceptional

20 Apr 2026

Sean

Everything from the arrival to departure was easy. All employees very helpful and would go out of their way to help you without even asking. The restaurants and food (at buffets) were delicious and fresh as could be. Surrounded by nature, pools and easy access to the beach.
I traveled solo and couldn’t have felt more at home. I was very fortunate too as all the guest I encountered were awesome people that I got to share my trip with. Made plenty of new friends.
I was surprised by how sad I was to go my last day (I stayed for 6 days). Smoking is bad but I am a smoker. They have 2 smoking locations. One by where they have the foam parties (more secluded if that’s your fancy). The other is where I spent my time as it was a direct door to meeting and interacting with fellow travelers. I recommend that whether with your spouse/partner and even solo.
The entertainment was great (the ones I saw) and the bartenders were doing their best keeping up with the orders. Somehow they still breezed through it like a typical day. Tip your bartenders!
I am already planning on returning this October. I just havent set it up yet.
What are you waiting for? Find out for yourself!

Self

6/10

Pleasant

20 Apr 2026

Jaylyn

Loved benito our server. This hotel was highly recommended to us but we were disappointed overall. Not bad still enjoyable and the food was good. Drinks needed work as well as some of the staff.

Friends

8/10

Excellent

18 Apr 2026

Adam

Yes and yes

Partner

10/10

Exceptional

18 Apr 2026

Michelle

This resort exceeded expectations in all the right ways. The grounds and rooms were impeccably clean, and the staff created a warm, friendly atmosphere throughout the stay. Dining options were solid, with consistently good food. The standout feature was definitely the swim‑out rooms, beautifully designed and especially enjoyable when connected to the main pool. Highly recommended for anyone looking for a relaxing, comfortable getaway.

Partner

10/10

Exceptional

16 Apr 2026

Brent Luis Liwanag

The resort was amazing.

Partner

8/10

Excellent

16 Apr 2026

Taylor

My stay was very good. All staff was friendly. I also enjoyed the food more than other resorts in Mexico. There was also a wide variety of entertainment and activities. My only negative review is that the pool with all the main events is located in the middle of all the \"deluxe\" rooms. It is very loud in your room from 11 am - 6 pm every day. I wish I would have known this ahead of time. I greatly enjoyed using the sister resort next door as well, which had GREAT food. I would stay here again.

Partner

4/10

Poor

15 Apr 2026

Emran

Inside the property was always kind of dirty, with food leftovers all over the place—probably because animals were just roaming freely around the resort and even inside the buildings. The staff weren’t very friendly either, especially the waiters. The pool was nice, though, probably the only real positive. And the beach… there was seaweed everywhere and it smelled pretty bad, so we only went there once.

Partner

6/10

Pleasant

15 Apr 2026

Arba

The staff was great and so was the main pool. Unfortunately the beach is really not great. We were on the adults only and had to go to the family side to even be able to walk in the water. Super rocky. The food was great. We did have a bad experience at Rodeo steakhouse with undercooked steaks and no staff to even check on us once food was delivered. The entertainment team was great and the staff was lovely! Def a pool resort and not a beach resort

Friends

10/10

Exceptional

14 Apr 2026

Mairiea

What can I say!! This property is a 10000/10. We had a beautiful swim out suite. The room was cleaned daily. The staff went above and beyond. The spa was amazing. If you are weighing your options just book it! You will not be disappointed. The drinks are strong and the steak house is really world class!

Family

10/10

Exceptional

14 Apr 2026

Seth Grant

The pool was very clean and well kept. Staff couldn't have been better!! 10/10 entertainment. Breakfast was nice as well especially after a night of partying at one of the clubs.

Friends

4/10

Poor

14 Apr 2026

KALPANA

Room smell like mold

6/10

Pleasant

13 Apr 2026

Lindsay

Very run down and not well maintained. Small pools and restaurants had average food. App doesn’t work and you cannot get uber from the hotel. Would not stay here again

Partner

8/10

Excellent

13 Apr 2026

Christopher

Overall, we had a great stay. Our room was great and worth the money for the swim out. The staff were friendly however there was not a lot of service pool side. And I thought that the liquor selection was on the lower end even though it said high end.

Friends

10/10

Exceptional

10 Apr 2026

Gordon

I had an awesome time, this was my first experience at an all inclusive resort! Room was clean and spacious. Food and drinks were great. The hotel staff were very friendly and helpful. By the 2nd day they already recognized me and the family and they suggested fun activities.

Family

8/10

Excellent

10 Apr 2026

MELISSA M

I

2/10

Poor

09 Apr 2026

magen

Overall experience was mediocre. Room didn’t feel too clean.

Family

8/10

Excellent

07 Apr 2026

Ana Laura

Staff was amazing, the rooms were OK but a bit outdated.

Partner

8/10

Excellent

05 Apr 2026

Joshua Joseph Brian

It’s getting older. Can see wear And tear. Did seem like the coati’s were better than previous visits. Didn’t seem to have many pool waitresses this visit.

Family

10/10

Exceptional

05 Apr 2026

Ibrahim

Clean

10/10

Exceptional

05 Apr 2026

Ryan

My fiancée and I had an incredible 5-night stay. All staff were extremely kind and eager to help, the food and drinks were delicious, the room comfortable, and the amenities plenty. We hope to return many times.

10/10

Exceptional

04 Apr 2026

Lindsey

Everything about this resort was wonderful
Staff were so friendly, food was incredible, rooms are spectacular
One of my favorite resorts now! Will definitely come back

Partner

10/10

Exceptional

04 Apr 2026

Alexander

Amazing staff! Good AC in room!

Partner

8/10

Excellent

02 Apr 2026

Nicole

The resort was beautiful. The staff were wonderful and very helpful. The bellman even remembered who we were after one time ( he took our luggage to room). This was our second time staying there.

Family

6/10

Pleasant

01 Apr 2026

Gloria

Nice pools, good chairs around pools, good service, good food but no beach; it’s full of algae, the chairs are old and dirty, very small beach. Old and dirty bar on the beach.
One looses the experience of being in a beach resort

Partner

8/10

Excellent

31 Mar 2026

Yu

The rooms smell so bad of mold.

Friends

2/10

Poor

31 Mar 2026

Carl

The rooms smelt terrible. The food was gross. We only ate dinner there one night the second night we ended up leaving the resort to get dinner because the food was cold. They served me ice cold soup. We tried to check out, but they wouldn’t refund the rest of our stay even though we agreed to pay for the two nights we were there, they just offered to switch our rooms. We went to Walmart and bought a fan and plug-ins to try to make it smell better. For this to be rated a five star resort is laughable. We will never come back here again. Expedia was supposed to get back to us within 24 hours to let us check out and never did.

Partner

10/10

Exceptional

29 Mar 2026

Erick

No chairs at the main pool seem like everyone claims them early in the morning. We ended up going to the other side and enjoying foam party.

Family

8/10

Excellent

29 Mar 2026

Kathleen

Great stay, but would not recommend “platinum.” It is not worth the extra money. I have been to other properties where paying the extra gets you much more.

Family

2/10

Poor

27 Mar 2026

Ash

Rooms are big, clean and nice. Staff is HORRID! My check experience was absolutely terrible. The lady checked me in was rude and barely knew any English. She had me waiting for good 20 min to finish counting her cash register. Her priorities are all messed up. Didn’t even acknowledge my arrival with an eye contact. Totally horrible. I barely understood what she said and just wanted to get away from her asap. Buffet staff are hit or miss. My last day breakfast @7 am on Friday March 27th, the host rolled her eyes cause I asked her to sit me closer to buffet due to discomfort. Place was empty anyway. When I asked her why would u do such a thing, she lied about something getting into her eye. Entertainment team tries hard but no experience at all. Bunch of kids spending more time socializing with each other rather than the guests. Food was mediocre at best. The smoothie bar at breakfast was great. Not a lot of healthy protein options. I don’t drink so I can’t judge on alcohol. Night shows are not bad. Some are good actually i.e fire show. Room service don’t pick up after midnight even though menu says otherwise. Most first are Canadian and are super nice. Beach is nonexistent. Small and full with seaweed. Smell is bad. Would I go back? Had the staff been nicer, I probably would consider. But as is, absolutely not. That rolled eye experience on my last day was horrendous.

Self

10/10

Exceptional

26 Mar 2026

Elizabeth

We love staying at Platinum Yucatán Princess. The staff are simply fabulous. They are so warm and friendly. Food is always good. We love the swim-out suites. You can participate in various activities or just veg poolside with a good book. Access to the sister properties is nice. The beach is not always available because of large amounts of stinky sargassum but that’s nature. While it may not be the most luxurious resort we have stayed at, it meets all of our needs without paying an arm and a leg. Love going back to see our friends Javier, Garameel and many others.

Partner

10/10

Exceptional

26 Mar 2026

Jacy

Everything was great!

Friends

10/10

Exceptional

26 Mar 2026

Agnes Mary

The food was excellent! Beautiful, serene and fun property. Abelio at the breakfast was very hard working and sweet man. I want to go back to Yucatan Princess soon! Very memorable and beautiful stay.

Self

2/10

Poor

25 Mar 2026

Ryshaun

To Expedia Executive Relations & Hotel Corporate Management,

I am formally escalating a complaint regarding my recent stay booked through Expedia at the Platinum Yucatán Princess Adults Only resort.

This experience was unacceptable from both a hospitality and consumer protection standpoint and significantly impacted what was meant to be a milestone occasion—my wife’s birthday and her first visit to Mexico.

The issues encountered include, but are not limited to:

Filthy stairwell conditions that remained unresolved throughout the stay
A room delivered in an unsanitary state at check-in (urine on bathroom surfaces, trash in closet)
Refusal by staff to provide a new room, requiring us to wait for cleaning
Repeated neglect of requests for basic necessities (towels, toiletries)
Consistently poor room service, including cold food on three occasions
Food safety concerns (bones found in chicken dishes such as tacos and tostadas)

These issues were reported both to hotel staff and the on-site Expedia representative, with no meaningful resolution provided.

This situation reflects a failure of duty of care, misrepresentation of accommodations, and a breakdown in service standards expected from both the property and Expedia as the booking platform.

As a federal employee and service veteran, I approach situations like this with professionalism, patience, and a high standard for accountability. I do not make complaints lightly.

Partner

10/10

Exceptional

25 Mar 2026

Brianna Hope

This place really was pleasant. A little more quiet than I expected, but still was a good time. Buffet staff were the best and so attentive, but we do wish there were more things to do at the resort other than drink, play pool and whatever few activities were available during the day. I’d say a 7.5/10, and I wouldn’t mind returning.

Partner

8/10

Excellent

25 Mar 2026

Linda Marie

It was our first time there. It was ok. Food was great, staff were ok. Entertainment was ok. We were three adults in our room. Everyday we had to ask for a third towel or face cloth or a beach towel. It was annoying. It is an older resort and it shows. I have seen worse but also better. We did enjoy the swim out. That was lovely. Luckily we didn’t need to but the chairs around the pool were reserved by 7:00 am.

4/10

Poor

23 Mar 2026

Hannah

Multiple issues throughout the stay including housekeeping missteps, broken tiles in pool, rude

10/10

Exceptional

22 Mar 2026

Neal

The room and all areas of the resort were very clean and staff was always working to ensure that

Partner

8/10

Excellent

22 Mar 2026

Teresa

The property and service was very nice. But i was disappointed in lack of beach access there's absolutely no icean views from anywhere on the property and the little bit of beach within walking distance was very small and full of seaweed

Family

8/10

Excellent

20 Mar 2026

Kayla

Very clean and the staff were great! I would say the resort felt closer to a 4 star vs 5 but it was great value for the price and they had amazing shows in the evening (like the fire show). We had a great time.

Family

10/10

Exceptional

20 Mar 2026

Kathryn

This was my first trip as a solo traveler! And i'm gonna tell you right now-- BOOK IT! This was the most wonderful place I've ever been! The staff are constantly cleaning, always smiling, and are genuinely very happy to help! I have never felt so cared for travelling than i did at the yucatán princess resort! The food was amazing, different cycles of chefs each day in each of the restaurants! Room service was always prompt, if you needed a night to stay in or just needed that late night snack! The companies who come in with excursions are very reputable and the hotel staff will let you know if it's legit! The main thing i really appreciated was all the transparency and honesty in everything included in the resort! I can't wait to come back!

Self

10/10

Exceptional

20 Mar 2026

Christina

The stay was excellent. The staff was kind and very helpful. I'd stay here 1000 times and again. Expedia and world 2 meet for travels I'd never use again.

Partner

4/10

Poor

19 Mar 2026

manuj

Reception staff was so rude not at all helpful.
Beach had sea weed all around.
Only 3 restaurants were open.

Partner

8/10

Excellent

15 Mar 2026

Kaitlin Trinity

My friend and I stayed for 4 nights, which felt like the perfect amount of time. The rooms were clean and spacious, the grounds were easy to navigate, and the staff were very friendly and helpful. Most restaurants didn’t require reservations (except Teppanyaki), and the food was very good—especially the International restaurant and the taco bar by the pool. One restaurant was closed during our stay, which was a bit unfortunate.

The resort caters more to an older crowd, but you can easily take a quick cart ride to the neighboring all-ages resort if you want a livelier atmosphere.

The only downside was the beach, which had a lot of sargassum and a strong smell.

Friends

8/10

Excellent

15 Mar 2026

Bonnie

Yes and yes

Friends

8/10

Excellent

15 Mar 2026

Christa Jean

Check on was easy, no long lineups. Very clean rooms with so many pools to enjoy! Restaurants were great, really like that we didn’t have to make reservations. Entertainment was good, and lots to do all day long. The beach is not the greatest if you are a beach person. Loved all the animals at the resort.

Friends

10/10

Exceptional

15 Mar 2026

Reuben

The Staff are really great

Partner

10/10

Exceptional

15 Mar 2026

Rosetta

Great property.the staffs are great and super helpful especially Enrique he was the besttttt..will definitely be back on the future

Friends

10/10

Exceptional

14 Mar 2026

Bradley

Rooms were clean. staff was friendly. Pool. Was excellent with lots of activities to do

Partner

6/10

Pleasant

13 Mar 2026

Jonathan

Everything was nice.

Partner

10/10

Exceptional

13 Mar 2026

Michel

Very clean

Partner

10/10

Exceptional

13 Mar 2026

Melissa Marie

Swim out room is a must!

Friends

6/10

Pleasant

12 Mar 2026

Anne Claire

This is a huge resort.
Everything kind of takes

10/10

Exceptional

12 Mar 2026

Peter

Very Good

Friends

10/10

Exceptional

12 Mar 2026

Carolyn

Room was cleaned well and daily. Staff goes over the top and are very friendly. Pools are gorgeous and clean. We had such a wonderful time and will return!

Friends

8/10

Excellent

11 Mar 2026

Jimmy

Fantastic resort, great food, better people! 10-10 would recommend! Unfortunately the seaweed was a huge issue while we were there or it would’ve been 5 stars

10/10

Exceptional

11 Mar 2026

Victoria

The rooms are amazing and the AC works great. I didn’t have problems with the Wifi but it is weak lol

The food is good, fairly middle of the road. The resort is gorgeous and an animal sanctuary which I live. The staff were kind and polite.

I would absolutely go again!

Partner

10/10

Exceptional

07 Mar 2026

rebecca

The food was really good. The hotel was clean, they reset the shared spaces everyday. The spa was great as well. No reservations for restaurants and we never had to wait.

Partner

10/10

Exceptional

07 Mar 2026

Robin

Everything was amazing

10/10

Exceptional

07 Mar 2026

MARY

Very nice

Family_with_children

10/10

Exceptional

05 Mar 2026

Felecia

Yes

Partner

10/10

Exceptional

05 Mar 2026

Alyssa

Staff is amazing and so fun! Pools were great! The only issue is the beach is rocky and had a lot of seaweed, but staff were constantly cleaning it.

Partner

2/10

Poor

02 Mar 2026

nana

This is not the adults-only experience younger travelers might expect. The resort feels more geared toward seniors and has a very quiet, low-energy atmosphere. If you’re looking for a lively, child-free getaway, this may not be the right place for you.

The food was also very disappointing. I’m not a picky eater, but the quality was far below what I would expect from a 5-star resort. I’ve stayed at 4-star resorts with much better food.

To make matters worse, there was ongoing construction in two buildings — one near the main lobby and amenities, and one close to our room. We were not informed in advance and paid full price. The daily noise from 9 a.m. to 5 p.m. made it hard to relax.

Overall, I would not recommend staying here and suggest looking at other options.

Partner

10/10

Exceptional

02 Mar 2026

Katherine

Was very nice, very clean, very good food which is rare for all inclusive

Partner

10/10

Exceptional

02 Mar 2026

Jasmine

Room was clean just outdated, staff was wonderful.

Self

10/10

Exceptional

01 Mar 2026

Edward Sylwester

Great staff. Very clean rooms. Beautiful place, with excellent entertainment.

Friends

10/10

Exceptional

01 Mar 2026

Hector

Great resort amazing customer service

Self

8/10

Excellent

01 Mar 2026

Rachel

Our room was great and the staff was wonderful.

6/10

Pleasant

01 Mar 2026

Melanie Lynn

Really strict resort. We had multiple instances in the 24-7 buffet where we’d sit and a friend would join us, and multiple staff would tell us we can’t do that. One night we booked a table at a restaurant and said 6 or 7, because we weren’t sure if one friend would make it. Again, multiple staff voiced to us that if the booking says 7, we must have 7 people. The buffet was also not 24–7, it was closed in between breakfast, lunch and dinner, and you weren’t allowed to take food out. So if you couldn’t get ahold of room service, you couldn’t get food from the buffet and bring it to your room. Over all, extremely strict on the little things and some staff were rude. There was a server at the swim up bar that refused to help when our ball fell over the counter, behind the bar area. I asked him for help, he said “1 hour” and walked away to serve others, when I followed and asked again because I thought he misunderstood, he said he was helping others and then proceeded to try and serve people that walked up to the bar after me. The people were kind enough to tell him they can wait and to help me but we could all tell he really didn’t want to for some reason. After I explained to him what happened and I’m just trying to get the ball back for my friends, he made a rude comment to me while walking away…

Friends

4/10

Poor

27 Feb 2026

Benjamin

The only good thing about the resort is it's nice staff! The room had furniture that you would be ashamed to put on the curb. The beach was totally eroded and full of weeds. The beach lounge chairs were old and dirty to the core (if they at least power washed them so they wouldn't be so sticky!). The food was OK, but definitely not 5 star hotel level. Most resorts have a place where you can get food out of the regular hours (like a sandwich or muffin) - at this place it's tough luck if you arrive after hours...
We also had a roach in our bathroom.

Friends_and_family Family

8/10

Excellent

27 Feb 2026

Donna

Everything was good, the staff was friendly.

Partner

10/10

Exceptional

27 Feb 2026

Jaime

Swim out room was excellent. Staff were fun and kind. Great place to stay.

Family

10/10

Exceptional

26 Feb 2026

Anthony J

Great experience

10/10

Exceptional

26 Feb 2026

Angelyn Leonor

Clean and beautiful rooms, the most loveliest and friendliest staff and they had so many amenities that I should’ve just left my carryon at home! Very fun environment and I 100% recommend this to other travelers!

10/10

Exceptional

26 Feb 2026

Jocelyne

Clean room, great staff, food delicious.

Partner

8/10

Excellent

26 Feb 2026

Sean Trevor

Rooms were clean. Could not adjust temp lower than 22 asked a couple times but they couldn’t or would not lower it. Food was what you would expect. Majority of staff were great. Pool wash great. Overall not a bad trip

Family

8/10

Excellent

26 Feb 2026

Kyla Dawn

We recently stayed at the Palladium Yucatan Princess Adults Only and overall had a really lovely experience.

From the moment we arrived, we found the atmosphere to be incredibly calming and relaxing. The entire resort felt peaceful and well maintained, which made it very easy to unwind and enjoy our vacation. Our room was absolutely spotless, and we were very impressed with the housekeeping standards. The staff throughout the resort were friendly, attentive, and professional — they truly helped make our stay enjoyable.

One area that we found a bit confusing was the restaurant schedule. It was sometimes unclear which restaurants were open on certain days. We specifically tried to visit the sushi bar a couple of times, only to find that it had already closed for the evening. It might be helpful to have clearer daily signage or an easy-to-access schedule for guests so they can better plan their dinners.

The only small comfort issue for us was the pillows — they weren’t quite to our liking — but that’s certainly a minor personal preference and didn’t significantly impact our stay.

On our final day, we did experience one concern. Guests in the swim-out pool beside our room were smoking quite heavily in the pool area. We noticed that this didn’t seem to be addressed by staff at the time. We were slightly uncomfortable, as we didn’t want any smoke smell lingering near our room or to risk being associated with it. Clearer enforcement of pool-area smoking policies would definitely

8/10

Excellent

26 Feb 2026

Annette

Staff went over and above what was necessary to make our stay Wonderful. However, Beach was absolutely not as pictured. Very disappointed about that.

Family

8/10

Excellent

25 Feb 2026

Zilda

Clean room, staff beautiful lobby gym and welcome drinm

4/10

Poor

25 Feb 2026

Patrick Michael

Paid for a romantic dinner waited over an hr at rodeo grill for chips then another 30 for the appetizer. 100usd later we walked out and tried for 2 hours to talk to managers. Still charged me. There were multiple fights on the property where police had to come. The spa is subpar for what is truely advertised and hydrotherapy is truely a joke dont fall for it. My second time there now and will not return.

10/10

Exceptional

24 Feb 2026

Victoria

Room was very clean, amenities were wonderful (favorites being the gym and event offerings), and the staff were so personal. While the restaurants were good, they were often notably slower than an average restaurant experience even with seemingly no crowd. The buffet and beach bar exceptions to that. The beach was relaxing and convenient. It is a more natural beach so we didn’t swim much even though the resort kept up with the kelp pretty well. Get to the chairs and cabanas early are patrons hold them with belongings and they can be scarce.

Friends

2/10

Poor

23 Feb 2026

Melissa

The worst resort i have ever stayed in. Service was horrible no customer service. Employees don't make you feel welcomed. Food was horrible. Needs lots of updates so outdated. Worst experience.

Partner

4/10

Poor

22 Feb 2026

Dina

What I disliked the most was the fact that we were unable to book our restaurants in advance, which meant long line-ups every evening and poor service once we were actually in (it was typically an hour wait and once seated, at least half an hour before receiving the first course and sometimes also waiting for drinks). The resort should also take measures to control its wildlife: this is my fourth trip to Mexico and I’ve seen coati before but the ones at this resort are the worst - we were advised upon arrival to lock our patios because the raccoons could actually climb up and enter our rooms. We met a woman who just happened to leave coffee creamer in her room and forgot to lock the patio door and the animal entered her room. I had food securely stored in a zipped up backpack on the cabana bed by the pool, and the animal took the entire bag, unzipped it, and stole our food.

Speaking of food, that was hit or miss. Twice my steak was overcooked despite asking for medium rare. The drinks were also disappointing (I have never had a bad margarita in Mexico before but here they were heavily watered down and not flavourful). The service was not great. The beach was rocky with a lot of seaweed, which we expected and don’t blame the resort for due to the hurricane.

Overall, this resort was disappointing. Given how much we spent to be here for the week (the most we have ever paid for an all-inclusive) and given the fact that it is 5 stars, there is definitely room for improvement.

Partner

8/10

Excellent

22 Feb 2026

Svetlana

Spacious beautiful room, beautiful resort grounds, lots free activities. They have sport park to accomosate that; rifle shooting, golf , yoga, paddle boards. A LA carte restaurants are top notch. Buffet is good, but nothing spectacular. Beach is not best, narrow, rocky to enter, but still pretty. Buffet at the beach very minimal; burgers and ribs, shrimps too. Entertaimnent happening every day, plus DJ after the shows. 40 min drive from airport.

Partner

10/10

Exceptional

22 Feb 2026

Christiann

We absolutely loved staying here! We had a swim out room right near the party pool and loved it! They had activities everyday and the staff is so welcoming and sweet! The bellhop guys remembered us by name and everyday they greeted us everytime we saw him! The entertainment team is so much fun too! Saturday’s foam party is amazing and coco bongo was the best time ever! Only thing I will say that I didn’t enjoy was how early we had to get up to reserve a chair by the pool seeing that it’s first come first serve. 100% though would recommend coming here to anyone who wants to have a good time and meet some great people!

Partner

10/10

Exceptional

21 Feb 2026

Lee

Beautiful resort. Highly recommend!

Friends

10/10

Exceptional

20 Feb 2026

Shane

People were great. Food was great.

Partner

8/10

Excellent

19 Feb 2026

Brett

Amazing staff, very friendly. Clean rooms and property. Food was great. Only complaint was pool/beach towels werent as accessible as you would hope. You get 1 per person and have to call room service and wait for them to be delivered if you need another.

Would be nice to have central towel storage accessible to everyone like other resorts have.

10/10

Exceptional

17 Feb 2026

Robert

Everyone was wonderful, food was great, rooms were clean and comfy.

Partner

10/10

Exceptional

16 Feb 2026

Ganna

The food was amazing. The beach at the other hotel was okay. The hotel overall is nice. Staff is welcoming. We had an amazing time, so I would recommend it and would come back.

Leisure Friends