Provident Doral At The Blue

4/10

Poor

29 Mar 2026

Yolanda

Ants on counter and dresser peeling

10/10

Exceptional

28 Mar 2026

GARDY

Great stay!

2/10

Poor

25 Mar 2026

Melissa

Dining area was good but there was no WiFi for 2 nights, washer didn’t work, bathroom could have been somewhat cleaner than what it was. Also I had ants in the second room that I had to be transferred to. This hotel will always be a last option. Didn’t get compensation for the WiFi or washer that was not working. With the type of money you pay for this hotel, customer should receive top service!

Partner

10/10

Exceptional

23 Mar 2026

Malik

The overall experience was amazing. I will be returning back soon …

Partner

6/10

Pleasant

21 Mar 2026

Robert

Room not properly cleaned. Shower not working properly. No cold water. Bed was not presentable not properly made

Self

8/10

Excellent

20 Mar 2026

Tania

The place is VERY spacious, well equipped and secure.
The pool and spa very relaxing and staff very helpful. The master bed was very comfortable however the living room sofa could be updated for better comfort.

We had minor issues with constantly adjusting the temperature of the air conditioner and not getting enough hot water in the jacuzzi bathtub only - the shower temperature was perfect!

We have TWO MAJOR complaints:

DUST (ESPECIALLY in the bedroom) as the furniture, telephone, clock etc. was VERY DUSTY. I wiped off the dust several times, however it re-appeared (I am very allergic to dust and therefore was congested). Perhaps the AC vents need a good cleaning?

The carpet needs to be CLEANED as our feet and white socks were BLACK from walking in the unit, and every time we showered, there was BLACK SOOT in the shower from our feet. We found dirty towels (soiled with black soot) in the washing machine upon our arrival and the balcony floor and table were also FULL of black soot!

Otherwise the space is great!

Partner

2/10

Poor

17 Mar 2026

Jane

I did not stay there because we booked the room through you and not directly with them.
We were not the only ones with this problem and I suggest you clear that up because you are losing confidence in your company.

Partner

2/10

Poor

16 Mar 2026

Robert

My gosh what an arrogant higher than thou rude staff. This place is obviously just for those. You know who I mean.

Self

2/10

Poor

16 Mar 2026

Emma

This hotel took our money and did not give us a room. Do not stay here. It happened to many other families too. Now fighting to get our money back. How is this legal?

Friends_and_family Friends

10/10

Exceptional

16 Mar 2026

Carlos

Great place

Self

8/10

Excellent

15 Mar 2026

Oscar A

Good

2/10

Poor

15 Mar 2026

Sarah

The property itself was nice, however, when we got there our reservation was switched to a different property from the one we booked at the Provident blue. We had made the reservation alongside several other families that were staying there, and our kids were very much looking forward to hanging out and running room to room. We discovered when we checked in that we were moved to the Provident grand and given a room that did not match the description which we booked. We booked a room with three beds, and we got a room with a king bed and a couch that did not pull out. Add that to being at the wrong property away from friends and family. It was incredibly frustrating. While the staff did help to try to provide rollout beds, no accommodation is Wade to compensate us after we had paid a lot of money to stay at this property. They did not seem to care about batting and switching you for booking for one property and going to another. I would tell anyone never to book this property cause you don’t know what you were going to get.

6/10

Pleasant

13 Mar 2026

Ken

Very average.
Property is impressive but rooms are not.
Checked in late in the evening. As I was getting ready for bed I checked my patio door only to find that it was open and unable to lock. This was a ground floor room making it unsafe to stay. Had to change room.

Business

10/10

Exceptional

06 Mar 2026

Guillermo

Great front desk staff

10/10

Exceptional

06 Mar 2026

Ominique Marie

We had a great time how ever upon checking in the front desk told us because we booked through expedia it showed the room was available on a certain day and it was not. Luckily the manager stepped in and saved my ass and took us for the extra day we had booked. But other than that everything was fine.

Partner

10/10

Exceptional

01 Mar 2026

Joan

Excellent amenities, friendly staff and clean rooms. Food is good a bit on the pricey side, but what do you expect for a resort style property?
This is our third time coming back we love each visit, highly recommend recommended!!!

Family

8/10

Excellent

28 Feb 2026

Lindsey

The room was spacious and clean and the pool was wonderful!

Family_with_children

4/10

Poor

26 Feb 2026

Nicholas

The front desk Staff were great and helpful. Review is based on conditions of the room and bathroom.

10/10

Exceptional

24 Feb 2026

Armando

clean, spacious, friendly staff.

2/10

Poor

23 Feb 2026

Mcquel

I would like to express my concern regarding the unprofessional experience I had with the staff at this hotel. My guests and I were required to wait in the lobby for two hours before our room was ready, while other guests did not have to wait. The front desk staff asked us to check in with them regularly until the room is ready, which we did each half hour from 3pm to 5pm, but each time we were told that housekeeping and inspections were not completed. After voicing my frustration and observing other guests receive their rooms immediately at check in, I contacted the property through the Expedia app. Only then did the manager address our issue, acknowledging my message but responding in a manner that was unapologetic, aggressive and dismissive, stating that the situation is beyond their control. This experience felt unprofessional, uncomfortable, and possibly discriminatory, as no other guest was treated the same way during a long two hour wait. The response from the manager was also humiliating as she decided to address the issue in the presence of other guests without any privacy or concern with her tone.

Family

4/10

Poor

23 Feb 2026

Alisis

Room was dirty, dirty sock and toothpaste from prior stay. No pan,

6/10

Pleasant

21 Feb 2026

Anthony

For what you pay. Its not worth it to be honest. They have 1 guy picking up and driving guests around. We waited over 30 mins for a pick up.. Waited 2 hours for house keeping to come with towels.

Friends_and_family Family

6/10

Pleasant

20 Feb 2026

Jose roman

Me cobraron 30usd en concepto de limpieza pero no me han limpiado la habitación. Un ruido fuerte como de golpes se escuchaba a la noche, nose si era la heladera o que pero despertaba.

Family_with_children

2/10

Poor

20 Feb 2026

Courtney

My flight was late into Ft Lauderdale so we didn't make it to the hotel until 10:30PM and come to find out the hotel overbooked. I think I was booted because when I reserved the room I got it for $232/night but then I saw they were asking for $700/night due to it being Valentines Day weekend. Maybe if I had been able to check in earlier in the day my room wouldn't have been given away. I was told since I booked through hotels.com I should've been notified by them that they overbooked. I was then \"upgraded\" to their sister hotel across the street. First it was not an upgrade whatsoever, I reserved a King size suite and got a full size bed with no kitchen. The walls were not sound proof like I had reserved, the pool was freezing cold and not heated, there wasn't an onsite restaurant, and there wasn't parking except for street parking or valet at $40/night. I was told at check in that the Doral would reimburse me for the $80 valet parking and that ended up not being the case at all. I paid out of pocket in order to be able to get my car and then when I called the next week to get the credit I was then told they comped me the resort fee instead. I shouldn't have been charged the resort fee anyway because it wasn't my choice to stay at the other hotel!! Not to mention it took over calling 10 times and waiting hours on end to be able to FINALLY talk to an actual manager. Only then to be told she is no longer honoring what I was told on the night of check in.

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Clarence

The room was very clean and they have great customer service

10/10

Exceptional

18 Feb 2026

Barbara

Great stay

6/10

Pleasant

17 Feb 2026

Shenika

The manager was trying to over charge me for parking. I've been at this hotel at least 5 times and never was told I have to pay $17 per car. I didn't pay it but beware. The owner (female) is a scammer.

Friends

2/10

Poor

17 Feb 2026

felicia

The room was lacking and the support was lacking. I paid for a king suite which was not a king suite it was a queen. The TV did not work the whole time we was there so we were there just looking at the walls. I spoke to somebody several times and they all apologize and said it was nothing. I can do on my checkout day this morning. I talked to somebody in the office once again she apologize and say sorry for the experience she said they could have done Something but no no one did. She said I can reach out to Expedia for a refund. I can’t do that through them because I did it to a third-party so somebody needs to make sure that I get my money back because I did not get what we paid for. I will never book through Expedia or the hotel ever again.

10/10

Exceptional

17 Feb 2026

Keisha

The room was beautiful, spacious, and felt like our own personal apartment. The appliances (washer/dryer, ice maker on the refrigerator) made our stay convenient and comfortable. The spacious bathroom and separation of toilet and shower by their own separate doors made it safe for my 1-year-old to run around. The location was accessible to local restaurants. Although it is a little far from the beach, I would recommend this stay.

Leisure Family

10/10

Exceptional

17 Feb 2026

Donald

Yes

Partner

4/10

Poor

17 Feb 2026

daysi

Room was dirty

2/10

Poor

16 Feb 2026

Rasmieh

i never stayed here. i wasn’t even able to check in.

10/10

Exceptional

16 Feb 2026

william

Big beautiful room

10/10

Exceptional

16 Feb 2026

Quvarius

Yes

Leisure Partner

8/10

Excellent

16 Feb 2026

Rachel

Everything was nice. The lobby and amenities were luxury but the rooms were average. Nothing wrong with them, just nothing super special. Will be returning.

Partner

2/10

Poor

16 Feb 2026

Ivette

We

2/10

Poor

15 Feb 2026

Yanivys

After driving for 3 hours and arriving, they told me that my reservation did not exist in the system, and I showed it in the lobby.

10/10

Exceptional

15 Feb 2026

Jonathan

Great hotel! Would love to stay there again

Leisure Partner

10/10

Exceptional

13 Feb 2026

ana

Clean room and very spacious

6/10

Pleasant

13 Feb 2026

Jason

They could make this place so much better with cleaner rooms and daily housekeeping

Leisure Friends

4/10

Poor

11 Feb 2026

Shalom

Room felt neglected

10/10

Exceptional

10 Feb 2026

Rafael

Amazing hotel with great hospitality. The staff member are very polite and informative. The rooms are super clean and the heated pool is always warm on a cool day . Ive now come three weeks in a row. I am very impressed by this property.

Partner

4/10

Poor

09 Feb 2026

Mark

Room was not cleaned even though they told us that this was to happen every 3 days. We stayed 7 days. Only once did they come in to make the beds and change the towels. They never vacuumed or cleaned the floors. One sheet had holes in it. The appliances were very old although they worked. Staff friendly and helpful. Room was large and beds comfortable.

4/10

Poor

09 Feb 2026

Meeyoung

Bathrooms didn't function well -clogged drain, no hot shower, etc- and the rooms didn't feel clean.

Leisure Friends

4/10

Poor

08 Feb 2026

Mark

Room was dusty and the carpeting had not been swept.

10/10

Exceptional

02 Feb 2026

Tashana

The room was very big I loved the bathroom it was very clean it was like a mini apartment

Leisure Partner

2/10

Poor

02 Feb 2026

Josse

Poor customer service

Friends_and_family Family

10/10

Exceptional

31 Jan 2026

Alvaro

This was a great and positive surprise. I have never stayed in this hotel before, but I will certainly look forward to staying there again

Business

8/10

Excellent

31 Jan 2026

Natasha

Fast service everything else was good.

Friends_and_family Friends

4/10

Poor

29 Jan 2026

Vaughn

The staff were great but when it to the room it was dust everywhere like the hadn’t been rented in months. The television and furniture was out dated vs the other rooms. I called and let the front desk know and nothing was done. I was highly disappointed especially with the amount of money that was spent.

10/10

Exceptional

29 Jan 2026

Vladislav

Perfect , none disturbs you unless you need it.

6/10

Pleasant

26 Jan 2026

Matthew

It was fine but room wasn’t the cleanest and icemaker sounded like someone was knocking on the door all night. It’s a mid class hotel with doors that open to the outside.

Leisure

4/10

Poor

24 Jan 2026

Maribel

Run down room

Leisure Family

6/10

Pleasant

24 Jan 2026

Alethea

The linen was not up to par

Leisure Family

10/10

Exceptional

21 Jan 2026

Carolina

Clean room good staff everything was top, walkable to dining

Leisure Friends

10/10

Exceptional

19 Jan 2026

Danay

Excellent housekeeping service. Front desk was very welcoming as always.

Business Family

2/10

Poor

19 Jan 2026

Hans-Øivind

Room was extremely dirty. Was king suite at the end of the property and it had that feel of not being used in a long time and dirt just accumulating everywhere.

You know the vibe when its the room staff use when they have time off and dont clean it after, as nobody uses it anyway.. (not saying that happened, but it felt like it)

Here is an incomplete list of the issues:

Single time use items was clearly refilled without even bothering washing of the dirt from the previous user.

Balcony and door handles black of dirt.

Hair left in both showers.

Cutlery had burnt in food on it.

All surfaces had a layer of dust on it.

Toothpaste stains on the bathroom counters.

Washing machine room had old cable ties laying on the floor.

Smoke alarm kept beeping as battery was low.

Was given a lousy 15% refund after complaining.

4/10

Poor

07 Jan 2026

Andre

I really bad stay with this property. They had me a downgraded room and didn’t say anything until I called from the room after checking in. The doors didn’t work so I was never provided a room key and someone had to come to my room each time gain access. The room was also dirty.

Partner

2/10

Poor

06 Jan 2026

MARILYN L

THE ENTIRE STAY WAS UNACCEPTABLE, THE JACUZZI BATH TUB WAS OVERFLOWING FROM FAULTY PLUMBING, THERE WAS NO CLEANING AND CHANGING OF SOILED LINENS UNTIL THE LAST EVENING OF THE STAY AND THE WASHING MACHINE WAS FLOODING AS WELL.

A COMPLETE 4 DAY NIGHTMARE!!!

Business_and_leisure Family

2/10

Poor

06 Jan 2026

MARILYN L

RESERVED ACCOMODATIONS OVER A PERIOD OF 4 DAYS ( DEC 26 - 30-2025) WAS UNACCEPTABLE WITH REGARDS TO INOPERABLE PLUMBING/BATH FACILTIES AND GENERAL CLEANING OF ROOM AND LINEN ETC. ALL RECOMMENDATIONS FOR ANY CONSIDERATION FOR RE-IMBURSEMENTS ETC WAS ADVISED BY THE PROPERTY MANAGERS TO BE ADDRESSED TO THE THIRD PARTY (EXPEDIA TRAVEL) FOR APRROVAL.

Business_and_leisure Family

4/10

Poor

04 Jan 2026

Josh

This was a very poor experience. Room wqs dirty, hair all over the bathroom floor and shower. Dried up spilled juice and garbage on the floors.
Reached the front desk, they moved us to another room that had the same issues. Called multiple times to the front desk and were told housekeeping were coming to which they did not until we made several trips up to the front desk to apply pressure. Almost 2 hours later someone showed up and did a quick vacuum. This unfortunately was a very disappointing experience and as a result would not stay here again.

Leisure Family

8/10

Excellent

03 Jan 2026

Milton

Kitchen was equipped for cooking. We did not have breakfast. Did not like the fact that I had to pay for parking.

Leisure Family

6/10

Pleasant

31 Dec 2025

Vanessa

The rooms really need to be deep cleaned - crusted food on cutlery, bathtub and shower were full of hair, no house keeping for my four night stay.

Business

8/10

Excellent

30 Dec 2025

yusimi

Fantástico hotel buena atención, muy amplio para familia de 4 todo lo necesario el piso necesita un poquito más de limpieza el parqueo hay que pagarlo

8/10

Excellent

29 Dec 2025

Rhoda Monique Elizabeth

Every thing was great as usual. Only thing is this time around there was an unexpected charge on my CC so I will be in contact to find out what it’s about.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Shenika

I didn't partake in the breakfast so I'm not sure

10/10

Exceptional

27 Dec 2025

Ukhyun

Huge condo style room with kitchen & laundry

10/10

Exceptional

27 Dec 2025

Jesus

Everything was excellent.

8/10

Excellent

24 Dec 2025

Emma

Room was extremely spacious and large and had a great kitchen setup. Location was close to lots to do. Property was gated and safe and the pool seemed nice. My only issue was the cleanliness. Our room seemed like it hasn’t been cleaned, or used, in years. The entry floor was dirty, there was thick layer of dust on the counters and there was debris on the floor (someone’s else’s plane ticket stub from 2023).

Leisure Partner

8/10

Excellent

21 Dec 2025

Rommel

Parking was bad but great room

10/10

Exceptional

21 Dec 2025

Juan

Safe and quiet

Leisure Family

10/10

Exceptional

14 Dec 2025

Desiree

I love it! Rooms so huge and very clean!

Business Self

6/10

Pleasant

14 Dec 2025

Dayana

Room wasn’t ready until almost 4:30, no compensation offered. Walk in spa appointments not offered and nothing was available online, even though hotel seemed mostly empty. Room was gorgeous and spacious. However, had tech issues with tv which necessitated an evening visit to program a new remote, as the room was missing one. Not bad overall but won’t stay again, particularly not at this price.

Self

10/10

Exceptional

13 Dec 2025

Guillermo

Excellent service and attention to detail

10/10

Exceptional

13 Dec 2025

William

al services is good

Leisure Friends

6/10

Pleasant

10 Dec 2025

KEISHA

The initial room we were assigned had a heavy smell of cigarettes. They changed the room however left me questioning the quality controls that are in place. Housekeeping and maintenance should have alerted this fact. We were then placed in a room on the second floor, and after the second day, the elevator stopped working. We called to advise the front desk, but until we left, there was no resolution and no signs indicating the status.

We had to call twice for additional towels and toilet paper.

Overall, excellent location however, the hotel needs to work on their quality control

Business Family

8/10

Excellent

09 Dec 2025

Monica

The room was comfortable, but noticed that it was not as clean if you were to compare to a Marriott or Hilton hotel. Bed sheets were dirty, bathrooms were not fully clean. I walked barefoot in the room and my feet were black since it doesn’t show that it was swept or cleaned. The cleanliness of the room was not satisfactory. AC had to be dropped down to 60 degrees to maintain a good temperature since it wasn’t that cold. I previously stayed at a TownePlace and AC was at 69 which was freezing. 60 degrees at this room felt like a room temperature of 70. I think there may be an issue with the AC unit. I was unable to contact front desk from the landline. For the location of this hotel, it looked nice from the outside but the rooms need more attention. I had a great experience and was comfortable.

Leisure Friends

10/10

Exceptional

09 Dec 2025

Rachel

Everything!! The staff, the cleanliness, the room etc

Business_and_leisure Family

10/10

Exceptional

08 Dec 2025

Baniesa

Hotel is very Beautiful!! The room was so spacious!! Very nice I enjoyed it

Partner

2/10

Poor

07 Dec 2025

Luis Alberto

Servicio, limpieza y estado de la habitacion fue terrible.

Friends_and_family Friends

10/10

Exceptional

05 Dec 2025

TYANA

Excellent

10/10

Exceptional

30 Nov 2025

Louise

My go to hotel when travelling back from Miami. Parking is steep if you don’t book directly with hotel. Should not have to pay to park to stay at a hotel. This is the first time I have had to pay staying at the hotel

Self

6/10

Pleasant

30 Nov 2025

Johnny

The location to the property is great but the location itself could be better. The rooms are not the best clean and missing thing when needed

Leisure Family_with_children

2/10

Poor

30 Nov 2025

Alex

Property was not clean before arrival, addressed issue with the front desk and they said they would send someone to do deep cleaning, it never happened. cups very dirty in the kitchen hot water was not working in the main bathroom, shower handle came off, and on other bathroom sink faucet was loose in the other bathroom. Overall, not a pleasant experience will not repeat at this property.

Leisure Family_with_children

4/10

Poor

29 Nov 2025

adalberto

Staff support was not responsive and cleaning crew never made it to my room to clean in the entire week

8/10

Excellent

28 Nov 2025

santiago

Excelente atención por parte del personal

Friends_and_family Friends

10/10

Exceptional

26 Nov 2025

Rhoda

All of the above!

Leisure Family

6/10

Pleasant

25 Nov 2025

Keokenechanh

Room needs improvements

Leisure Family

4/10

Poor

25 Nov 2025

Cristina

Room was very good, clean and spacious but we are not happy at all, beware: we got hurt, pain and bleeding, with a pointed bed corner right in the middle of the room where you walk around the bed. I warned my spouse but he later also bumped into itl so we were both hurting and really concerned how they do not fix this dangerous thing, we did not report it to avoid finish ruining our r&r. We are seniors and takes longer to heal so we are still at it two weeks later.

Leisure Family

2/10

Poor

24 Nov 2025

robertocarlos

Room AC was bad i didn't even get another room it was a waste of time i end up going home what upset me more?I had to wake up my two kids one of 4 months old n 8 yr old i didn't even get a follow up call from the hotel they knew the a c wasn't working and didn't even care to give me another room
Worse hotel i ever been too

Family_with_children

10/10

Exceptional

24 Nov 2025

Shantavia

Stay here all the time I love it

Business Family

10/10

Exceptional

24 Nov 2025

Johana

Beautiful and clean

Leisure Self

10/10

Exceptional

22 Nov 2025

Tiffany

Friendly staff super easy check in

Leisure Partner

4/10

Poor

22 Nov 2025

Dainerys

Overall everything was dirty. I had called early in the day to make sure they put a play pen in the room as I was coming from out of town and did not know what time I would be checked in, they never placed it , when I called at night they said it was in the note just they didn’t know if it was placed or not, why not confirmed before staff left. Very unprofessional. When they brought the playpens next day one had mold, disgusting. Overall not a great experience. The AC took until the next night to cool off. The property has potential as the rooms are very spacious, but cleaninnes and service needs to improve.

Family

8/10

Excellent

20 Nov 2025

lawrence

Nice place with good guest service. Jacuzzi is rather small.

10/10

Exceptional

18 Nov 2025

Jonathan

First time guest to the resort and absolutely amazed! Would definitely stay there again! Highly recommended!

Business_and_leisure Friends

2/10

Poor

17 Nov 2025

Mairelys

All rooms were dirty. some of them didnt even look like it was cleaned at all. the rooms didnt have enough towels and the air conditioning was bad. our worst stay ever.

2/10

Poor

16 Nov 2025

Mairelys

All rooms were dirty. some of them didnt even look like it was cleaned at all. the rooms didnt have enough towels and the air conditioning was bad. our worst stay ever.

Friends_and_family Family

2/10

Poor

16 Nov 2025

DEBORAH

Room was littler dirty littler bad smell as well and it was not hot water at all. Got to shower with cold water
Poor place.

Business

10/10

Exceptional

15 Nov 2025

Kathleen

They have a restaurant and i did not use an airport shuttle