Name: Best Western Plus Altoona Inn
Address: 300 34th Avenue NW, Altoona, 50009, US

10/10

Exceptional

19 Jul 2026

Frank

Tiff bickel.. what a gal!! I actually developed a small crush on her she was so helpful and nice. A realcredit to the best western team!!!!! She makes your company look great

10/10

Exceptional

17 Jul 2026

Derek

Girl at the front desk when we checked was helpful. Didn’t catch her name

Family_with_children

10/10

Exceptional

14 Jul 2026

Austin

Very friendly staff and great hospitality

Self

6/10

Pleasant

14 Jul 2026

Emily

Pros: Close enough to walk to Adventureland. The price.
Cons: Breakfast is blah during the week. Everyone in the hotel making one pancake at a time. Milk in a jug with no expiration date. Carpet in the rooms is absolutely disgusting. Our feet were black after showers. The bathroom was dirty and grime in the corners. Bed frame is wooden , extremely dirty and dusty and sticks out causing injury every time my 8 yr old got in or out. Someone kept putting a rock in the exit door to go out by the pool. This allows anyone without a key inside. Garbage and beer cans all over the parking lot. No pride or clean up of the outside vegetation.
The only little vacation I'm able to take my daughter on and I feel like it was a bust because the hotel was just under par. Even at the great price and location. A semi was also taking up 6 parking spots for a majority of the night right outside our window. A refrigeration semi, running, constantly, outside my Autistic child's room, until morning. 😔

Family_with_children

6/10

Pleasant

13 Jul 2026

Teddra

The room was very humid and muggy. So humid that it felt like the sheets were wet. The key cards did not work well.. had to get them redone or get a new key 4 times because we couldn’t get into the room.

Friends_and_family Family

4/10

Poor

11 Jul 2026

TANYA

No ice in ice machine, no hot water, didn’t look like the weeds around the property have been pulled all summer and the carpet in the room was terrible. Definitely not a good first impression when you first walk in the room!

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Lewis

.

Family_with_children

10/10

Exceptional

07 Jul 2026

Kerri

I was pleasantly surprised at how clean and nice the hotel was for the price!!

Family_with_children

10/10

Exceptional

07 Jul 2026

Norman

Location to Adventureland

Family_with_children

10/10

Exceptional

29 Jun 2026

Jodi

The hotel was very quiet considering it was right next to an amusement park. It was clean and comfortable. I dislike that they put a $200 dollar hold on my card when I paid ahead from the room. Then it tied up my money I couldn't use for our trip. It would be nice if they put that disclosure in their paper work when you reserve the room. If they did I did not see it. Here it is 3 days later and the money still has not been returned to my card. Very disappointing to folks that scrimp and save for a little night away.

Partner

10/10

Exceptional

28 Jun 2026

Kristi

Great place to stay! Staff had great personalities and helpful.

Family_with_children

4/10

Poor

25 Jun 2026

Ryan

Stains all over the furniture in the room. Carpet was very old and gross. Smelled bad throughout the entire building and room.

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Marnie

Location was convenient. Parking was safe and plentiful. Our room was clean and as advertised. The breakfast was hot and tasty with a good variety of food choices.

Family_with_children

4/10

Poor

22 Jun 2026

Gina

The pool room had a horrible smell. The floors were dirty and the AC did not work on the hallways.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Robert

Clean and convienant to where i was heading

Self

4/10

Poor

14 Jun 2026

Michelle

The room was not clean. Empty pop bottles from previous guests navy yo the wall. The bath room had all kinds of long hair in the tub on the counter and floor.

Family_with_children

10/10

Exceptional

09 Jun 2026

Tiffany

It was clean, so nice, and comfortable. Plus the price was great. The breakfast area was well stocked

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Jeff

The room was nice and clean. The breakfast was good, the only disappointment was the juice dispenser was defective, and all the juices were room temp.

Friends_and_family Friends

6/10

Pleasant

08 Jun 2026

Cody

King suite was a joke. Dirty carpet. Jacuzzi didnt work properly. Shower was horrible with inconsistent temperature. Bed lighting flickered. Breakfast was out of utensils and half of the food. Pools smaller than expected. Staff is friendly. Parking is nice with tags so only people staying there are allowed overnight. Its right across from Adventure Land so thats convenient. After they charge you the nightly rate, they tack on an additional $200 for damages even though the rooms are so poorly maintained im not sure how they can tell what was already in rough shape and what has newly been damaged....

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Carrie

Seemed a bit under staffed and took a while to check in and check out. Our shampoo and body wash dispensers were completely out in the shower so we used what we brought. The hair dryer is not in a bag and hangs on the bathroom door handle. Staff nice and very clean facility. Only one washer and one dryer but work well. Quiet and feels safe. Would stay here again.

Family_with_children

8/10

Excellent

04 Jun 2026

Pedro

Great location for theme park.

Family_with_children

10/10

Exceptional

01 Jun 2026

Dieudonne

Room is very clean and orderly
Bathroom clean very clean
I enjoy my stay at this hotel

Friends

4/10

Poor

27 May 2026

Sue

micro and coffee pot did not work. had to get help

Self

10/10

Exceptional

14 May 2026

Jessica

Good selection for breakfast. Bed was a little bit too firm. Nice room

Partner

6/10

Pleasant

08 May 2026

Akintunde

The staff that checked me in could have done better. She did not seem to understand

4/10

Poor

08 May 2026

Samantha

Breakfast was not restocked. Staff were not kind. Room was clearly not cleaned well.

Family_with_children

10/10

Exceptional

06 May 2026

Casey

Excellent site. The amusement park is not loud at all. Very nice bar, basically in the parking lot.

Self

8/10

Excellent

04 May 2026

Larry

Breakfast

Partner

6/10

Pleasant

03 May 2026

Margaret

My key cards didn't work. I had to go back to the desk from the 3rd floor to get them reset. One key didn't work even after the reset. One key worked but it took multiple attemps every time before the door would unlock. The breakfast was ok. Juice cups were miniscule. There weren't many healthy options. The shower had missing grout. I wanted to talk with someone when I checked out, but nobody was there-just a note to put the key cards in a box. I didn't feel it was a good value for how much I spent on the room.

Self

6/10

Pleasant

03 May 2026

Levi

A little outdated. Sometimes our room keys would not work. We had to try them multiple times. In our room, the shower had no way to stop the water out of shower so we had to build a wall of towels to keep the bathroom floor from getting soaked. Toilet lid was loose and tv remote only worked at close range. Breakfast was good and access to our room to vehicle was easy. Check in was quick and painless.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Emily

Staff is amazing!

Self

10/10

Exceptional

05 Apr 2026

William

Everything was excellent, nice check-in rooms clean !! Nice Bar/Restaurant next door to access 👍

Self

8/10

Excellent

29 Mar 2026

ERIN

......

Family_with_children

2/10

Poor

19 Mar 2026

Ashley

The absolute worst hotel stay I’ve ever experienced. Blood stains on pillow cases, walls falling apart, hair on “clean towels” and lack of a pool being available when it states there was one.

Given the unsanitary conditions & pool being unavailable, we checked out early and were promised a refund by management but now, Best Western has refused. We have taken it to corporate but I would absolutely avoid this hotel at all costs.

Family_with_children

6/10

Pleasant

27 Feb 2026

Stephanie S

The stay was great, clean room, nice amenities. $200 will be held on hold from your bank or credit card account as a deposit upon check in. It will NOT be reversed upon checkout as was told by front desk. “Oh yeah, it’ll go right back there tomorrow when you check out!”. Not just a card on file for incidentals. I think this should be more clear. It wasn’t an issue for me, but people should be aware of how this ACTUALLY works. Honesty goes a long ways. While the room and everything else was great, there was a great degree of mistrust caused.

Self

2/10

Poor

23 Feb 2026

Levi

Room wasn’t clean. There was blood on the sheets when we pulled the comforter back. They came up and remade the bed. Asked for clean towels and toilet paper never got them house keeping never did anything the 4 days we stayed. Ended up goin to Walmart and buying toilet paper and towels. Hotel stinks to holy hell of weed and the person working the desk at night is high as kite all night . 2 mornings in a row by 6:30 in the morning they’re out of hot breakfast. Cereal and toast only. Was told they was gonna adjust our bill. Went to check out and the Manager seemed clueless about it all said she would check me out and email a copy of our bill after she got off the phone with her general manager. Still haven’t gotten that email and now when I call them no one answers the phone. I wouldn’t let my dogs stay there let alone my family ever again.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

JUDY

Everything was fine. Room very clean. Had to wait 20 minutes for someone to come to front desk to get check in.

Partner

4/10

Poor

08 Feb 2026

Joy

Stained matress cover. Dirty showere. Breakfast was subbar. Cold eggs.
Cleaning staff banged on the door at 9:50 am even though the privavcy please sugn was out.

Partner

10/10

Exceptional

03 Jan 2026

Travis

Clean room, nice staff

Friends_and_family Friends

10/10

Exceptional

17 Dec 2025

Donna

Room was warm and clean; the bed and pillows were very comfortable. (We stayed in the winter) The staff were courteous and the dining area was clean with breakfast well stocked. We had requested a quiet room on the third floor and the staff were happy to accommodate this. The hotel is older but well kept. If you are traveling on a budget, this is all you need!

Leisure Partner

2/10

Poor

03 Dec 2025

Brittany

Horrible hotel, awful management.

10/10

Exceptional

29 Nov 2025

Julie

Very clean room.

10/10

Exceptional

28 Nov 2025

Julie

The room was clean and in good condition. Staff was very friendly and accomidating when I had to check in early to attend a wedding.

Leisure Self

2/10

Poor

23 Nov 2025

Diane

Very disappointed

Friends_and_family Friends

4/10

Poor

18 Nov 2025

Tracy

The hotel is very run down.

Leisure Family

10/10

Exceptional

09 Nov 2025

Brianna

They were all very sweet the room was clean and food was warm.

10/10

Exceptional

21 Oct 2025

Dean

Yum

8/10

Excellent

19 Oct 2025

Kevin

Good enough breakfast, convenient to Adventureland and lots of close dining options. Only real downside is beds are bricks.

Friends_and_family Family

10/10

Exceptional

17 Oct 2025

Dakota

Good

10/10

Exceptional

12 Oct 2025

Ryon

We had a wonderful stay after phantom fall fest for my son’s 10th birthday. Hotel was nice and clean staff was very friendly 10/10 recommend

Leisure Family_with_children

6/10

Pleasant

11 Oct 2025

Rachel

Manager was directly in front of the building smoking a cigarette when we walked up to enter/check in, so we had to walk through the smoke as our first impression. Our room smelled very strongly of bleach when we walked in. The fitted sheet on the bed had a large wet spot near the foot of the bed, which we discovered when we pulled off the top sheets and comforter. It smelled like some sort of cleaning solution, so maybe a spot cleaning that did have time to dry before the bed was made? Breakfast was underwhelming. Scrambled eggs from a boxed mix, very salty sausage patties, and no butter for the toast/bagels/pancakes. Biscuits and gravy without the biscuits. Unfortunately, the TV in the breakfast room was blaring CNN news, which was really an unpleasant way to start the day. Staff were friendly, and the room-darkening window shades were amazing!! Room was quiet and bed was comfortable.

Partner

8/10

Excellent

26 Sep 2025

John

Clean Good location to everything

Partner

4/10

Poor

14 Sep 2025

Timothy

The breakfast was one of worst ones I have had at a BW, sausage was cold not warm cold !!!!! The gravy was cool , Breakfast area was nice and clean. The room not very clean,and smelled musty the AC was very loud even on low fan speed. Had a bug crawl out of the water faucet! For a BW I was very disappointed

2/10

Poor

02 Sep 2025

Earl

There wasn't a exhaust fan in the bathroom resulting in the entire ceiling to have Black Mold I reported it to management along with a video I was moved to another room the clerk at the front desk said that she would send a message to her manager to see about compensation for the first night's stay when I checked out I inquired about the situation and was told that she had not heard back from her manager as of now no one has reached out to talk to me

10/10

Exceptional

01 Sep 2025

bruce

Helpful friendly staff, good rate, good breakfast. Clean

Friends_and_family Friends

10/10

Exceptional

26 Aug 2025

Prudan

We were satisfied

10/10

Exceptional

14 Aug 2025

Karon

It was a really nice clean place and had dining options just a short walk away.

Leisure Partner

6/10

Pleasant

28 Jul 2025

Gina

The pool was filthy. Kids smelled like feet & we made them get out immediately. Manager was great tho. Other staff seemed not so caring.

Friends_and_family Family

4/10

Poor

24 Jul 2025

Kevin

Avoid at all cost.

While the overall stay met what's expected for a 2-3 star hotel, the overall service was horrible. Booked through Expedia which was smooth. When checking in, was asked for a credit card to cover possible incidentals. This is typical and expected. Had a reasonable stay, checked-in and out on time and didn't incur any expenses. However, the $200 deposit was charged anyway.

Called the hotel to resolve the situation and was transferred to the \"Owner\". This had to be the rudest person I've spoken with in years. I've read other reviews saying this about this person as well. This is one phone call I wish I would have recorded. He was very aggressive and argumentative. Consistently spoke over me and overall treated me with distain. When I asked him his name, all he would say is \"Front Desk\". He would not even share his name or acknowledge he was the owner. He said they didn't see a charge from the hotel to my credit card. When I tried to say the charge from the hotel had already been posted to my account, he cut me off and said there is no charge. While they are attempting to apply credit, we'll see what happens. If the credit comes through, great, but I've never treated with such distain from a business in my life

Overall, you have many hotel options in this area. I stayed here because other members of my family stayed here. Will never do it again and I recommend you find another place to stay besides the Best Western in Altoona, IA.

Leisure Family

8/10

Excellent

21 Jul 2025

Cynthia

It was great except we had someone from the hotel walk into our room at 3 am.

6/10

Pleasant

15 Jul 2025

April

Customer service was not very good. area outside (outdoors) was not kept up.

Leisure Family

6/10

Pleasant

14 Jul 2025

Christine

Hotel was ok. They didn’t have towels or washcloths when we went to get fresh ones on the second day, room ran out of toilet paper and after waiting at the desk for 5 minutes with nobody responding I gave up and used the tissues. Requested a late check out and at 11am housekeeping was knocking on the door and didn’t speak any English to tell them, we had to use a translator app. Also was charged double for my stay and I am working on fixing it. Not sure if it was Expedia mistake or the hotel.

Leisure Family

10/10

Exceptional

13 Jul 2025

Patricia

Good Sleep

Room was comfy - bed was great - breakfast was good

Self

2/10

Poor

11 Jul 2025

James

We stayed for two nights in the jacuzzi king bed suite. The jacuzzi didn’t work, we notified the morning staff that next morning and were told we’d be properly compensated or that it’d be fixed. No one did either, the whole reason for booking the jacuzzi suite that costs substantially more was for the jacuzzi to work. Unfortunately we left this morning at 10 am and the manager of the hotel still hasn’t attempted to make this right. Your replies everything in this life, unfortunately in this situation is integrity for the hotel and it’s management. I don’t recommend staying here at this time at all.

Leisure Family

6/10

Pleasant

11 Jul 2025

Ashley

Faucet in the tub was broken and sprayed water everywhere. Otherwise an okay stay. I did appreciate the coffee machine!

Leisure Family

10/10

Exceptional

01 Jul 2025

Courtney

Very convenient location and Rhonda made check-in very easy

8/10

Excellent

29 Jun 2025

Verified traveler

Just a night stay

The Mirror had filled off the wall so I just leaned it against the wall. The tub didn’t drain very well. Seems for the money spent that it would have been a bit better

Friends_and_family Family

10/10

Exceptional

24 Jun 2025

Sharon

It was great to have a cordial welcome after hours of driving from Denver!

8/10

Excellent

14 Jun 2025

Linda

Breakfast was the nicest of our trip experience, just to hv it's Appreciated!! Coffee, Hot Coco was the Best!! Really Cool pancake machine Awesome, Kids got too hv as Many bowls of cold cereal they Enjoyed 😉 Juices station how Cool is That!! Awesome Biscuits and Gravy, Soft Fluffy Eggs Yum, We are Grateful for The Great Options and Choices in Breakfast, We're All very content for our day ahead!! Room was Quite a good nights rest!!

Friends_and_family Family

10/10

Exceptional

13 Jun 2025

Brian

Clean and friendly. Right across the street from Adventureland - ideal.
Highly recommend this property.

Leisure Friends

8/10

Excellent

08 Jun 2025

Emily

They had some issues out of their control and they handled them very well.

10/10

Exceptional

06 Jun 2025

Lester

Overall nice property for the money

Leisure Family_with_children

10/10

Exceptional

31 May 2025

LORETTA IVERY

Great location right off of the highway and close to shopping.

Leisure Family

6/10

Pleasant

29 May 2025

Alan

The room was excellent. The only negative was the Continental breakfast. We went down at 8:30 and there was no coffee left and scarcely anything else to eat. I really wasn't expecting to be competing for what was left to eat with the hotel cleaning staff. The yogurt however was surprisingly delicious.

Friends_and_family Family

8/10

Excellent

26 May 2025

Cesar

El hotel esta bastante limpio en las areas comunes. Por ejemplo los pasillos y la cafeteria.
La habitacion muy limpia, un poco reducido el espacio y lo mejor es que no hay alfombra en la habitacion.
El desayuno caliente que incluye huevo revuelto, cafe, yogurth y fruta es un buen complemento para iniciar el dia

Leisure Family

8/10

Excellent

26 May 2025

Richard

Right next to Adventureland

Leisure

10/10

Exceptional

18 May 2025

Walter

Beds were firm and got a good nights rest

Family

10/10

Exceptional

16 May 2025

Janet

Love all the lighting and plugins the rooms had!!

Leisure Family

8/10

Excellent

04 May 2025

Spencer

The staff was very friendly and welcoming

Leisure Partner

4/10

Poor

02 May 2025

Ann Marie

I booked the Best Western PLUS because I had been to one in Ok. which had a Fabulous breakfast! Very limited and the pancakes were on a paper plate under a heat lamp.
Disappointed they didn't have a hot tub.

Leisure Self

8/10

Excellent

25 Apr 2025

Lavenia

Pool wasnt open on time. Had to wro in the morning for the pool to be open. It said 7am. When we could use the pool it was already 8 am

Friends_and_family Family

10/10

Exceptional

14 Apr 2025

Tammie M

The check in staff was so polite and friendly!! Rooms were clean and updated. will definitely be back

Business

6/10

Pleasant

11 Apr 2025

Maryellen

I didn't have a tv for 2 hours, and no iron in the room. Little things. But, I needed both.

8/10

Excellent

07 Apr 2025

William

close and convenient Tony surroundings

Leisure Self

8/10

Excellent

06 Apr 2025

Erica

Property is right next to Adventureland Park. Breakfast was delicious. Pancakes were a nice change for a continental breakfast.

Leisure Family

10/10

Exceptional

24 Mar 2025

Laurie

Very clean, well kept facility, and rooms. Parking lot completely surrounded in lights. No dark spots that I could see. Friendly, helpful staff. Breakfast was wonderful and free! Loved the King bed room! Very comfy, 2 places to sit other than the bed. Very clean room and bathroom. I would definitely stay there again and I highly recommend.

Leisure Partner

4/10

Poor

14 Mar 2025

David

Lady at the desk was very helpful and curious.

10/10

Exceptional

04 Mar 2025

Katy

Great service, friendly and helpful

Business Self

10/10

Exceptional

03 Mar 2025

Shawn

Great place

10/10

Exceptional

23 Feb 2025

Trevor

Nice stay for the price. Good breakfast, clean rooms, working heat/cooling unit, pleasant staff.

Business Family

2/10

Poor

23 Feb 2025

Jeremy

The staff were visiblyon drugs. The floor in my room felt like it was going to give out at any minute, the jacuzzi in my room was nasty so i wasnt able to use it. Not happy period.

Leisure Self

6/10

Pleasant

12 Feb 2025

Keith

J

Business Self

10/10

Exceptional

03 Feb 2025

Walter

Looked like it was newly remodel.

10/10

Exceptional

24 Jan 2025

Scot

Staff was friendly. Breakfast was great. Very clean place.

Friends_and_family Family

10/10

Exceptional

10 Jan 2025

Verified traveler

Fifth straight year I've stayed at this location. Every time the improvements to the location make it easier to keep coming back. Great priced rooms, breakfast is good.

Business

10/10

Exceptional

05 Jan 2025

Larry

Close to where we where going

Leisure

4/10

Poor

05 Jan 2025

Wayne

Check was difficult. We couldn’t get anyone to come check us in and had to call the phone number. Turns out she was right in the office ten feet away!

8/10

Excellent

17 Dec 2024

Debra

i was put in a handicap room because of some bird show here in des moines . the lights on the right side of the room didn\"t work and the only heater was on the left side of the room so it didnt heat very well. there was no hot water in the bathroom sink and the shower leaks water all over the floor. staff are friendly tho and at least I was offered breakfast early due to having to go to work but I think that was due to the many people that were there.I stayed here alot this month due to the cold weather and believe I should have gotten a small discount

Self

10/10

Exceptional

06 Nov 2024

elizabeth

M

10/10

Exceptional

24 Oct 2024

Verified traveler

This was a great hotel. It was very quiet...they stress that, but being next to an amusement park, I'm sure there are a lot of families, etc. The room was great; clean and the heater/ac worked well.

Business Self