Name: Baymont by Wyndham Des Moines North
Address: 4685 Northeast 14Th Street, Des Moines, 50313, US

2/10

Poor

03 Aug 2026

Sienna

Terrible. Got there, switched rooms right away. Then left right after. Didn't stay. Booked another hotel in less than two hours.
Smoke smell
Cig butts all over lot
Maxed amount of Stained furniture
View of gross pool
Stains on bed
Stains on wall
Dirt film on walls
Baby roach
Grown roach
Dirty windows
Bedbug pillow spots
Dirty curtains
Pet fur, dirt, cat litter along hallways/stairs
One key card- didnt have enough? So no supplies or over booked on rooms?
Building behind the actual building was our room. This is where the people love full-time, I think.
They Dont answer the phone at all, for anyone.
Didn't want my kids staying there. Didn't want to put my things down. Called expedia, couldn't get refund due to the hotel not answering. Everyone there was nice though.

4/10

Poor

02 Aug 2026

Mary

We were given an accessible room when we didn’t need it. The room smelled very musty, like wet towels, and the carpet was sticky.

The free breakfast was unavailable but that was not indicated when I made the reservation.

The shower leaked into the bathroom and the entry way (we did have an accessible room, which we did not need). The lack of a countertop in the bathroom was very inconvenient. We understand why it is absent if you have a wheelchair but we did not need that. Regardless, the shower floor was not properly sloped to prevent a slip hazard.

Overall, we were disappointed and will not stay here again. We have stayed in other Baymont Inns before that were very nice, so we will choose Baymont again, just not this one.

6/10

Pleasant

26 Jul 2026

Abby

There was barely any food for the free continental breakfast and the hotel wasn't in the safest area for kids.

8/10

Excellent

24 Jul 2026

Brian

Good

8/10

Excellent

24 Jul 2026

Kayla

The room was nice and clean, the staff was very helpful and really nice!

6/10

Pleasant

22 Jul 2026

hannah

there was a dead bug in the bathroom

2/10

Poor

21 Jul 2026

Cheng

First walk in the room notice right away there are no towels had to run downstairs to get it. 10 minutes later was using the toilet there no toilet paper anywhere. There two soup dispensers on the wall in the tub thinking there soups in it took a shower half way through there NO shampoo or body soap. Every single door in the hotel has cracks and paint chips all over. Carpet in the hallway and stairs to the second hasn’t been vacuum for years. It supposed to be a hot breakfast there is nothing. There is one orange, one old piece bread, coffee but no cups was told to use the clear juice cup for coffee. Please stay away from this hell they about to closed it down. I’m surprise Baymont is a franchise business why aren’t there standards to follow??

Friends_and_family Friends

2/10

Poor

18 Jul 2026

Jessica

Dirty room, no toiletries or towels in the room, the staff was friendly but the overall cleanliness of the entire hotel were a 1/10. Our room was not cleaned soon arrival and had to get toilet paper and towels for our room and they did not have any washcloths or toiletries for the room. We had 2 other groups with us that has similar experience with their rooms as well. We decided not to eat the complimentary breakfast just because of the cleanliness of the hotel. Definitely outdated and needs attention.

Friends_and_family Friends

8/10

Excellent

16 Jul 2026

Dallas

Great place to stay, and park your truck and trailer

4/10

Poor

14 Jul 2026

Charles

Room not cleaned properly. Tv remote lacked batteries. Coffee maker had old grounds in it. No cups or fresh coffee packets. Bathroom towel rack was missing.

Partner

2/10

Poor

12 Jul 2026

Anna

This hotel was horrible. Never take family there. Hotel was beyond dirty, fridge had black mold, burn holes in blankets. Took almost a hour to check in (“understaffed”) Room smelled like cigarettes, no soap in room. Bathroom had a cockroach. Couch had stains, walls had crap on them. (some of it looked like blood).
The breakfast was late the next day and it was Great Value products from Walmart. Also the creepy men that are hanging out, laying down and sitting in the hallway, literally right next to our room.
The next day we went to our vehicle and had alcohol stayed or splashed all over our vehicle. We know it was alcohol because there were several beer cans next the our car, plus we arrived late and were outside with the vehicle fine until around 1am. After that time someone came and partied next our vehicle. Mind you we parked right next to the drive around in front of the hotel.
The hotel also looks like it’s under construction with how many things are broken. Dangerous thing for people to get hurt on outside, even the entrance is dangerous.
Never staying here again and I want my money back. I seriously want all my money back. I have pictures I will be posting online and contacting the health department for Polk county.

Remove this hotel from your listing you have and offer, this hotel is gross!

Friends_and_family Family

2/10

Poor

11 Jul 2026

Elizabeth

The front desk staff were amazing to get us checked in and let us park our truck and trailer overnight. Azra was a wonderful front desk member. We got to our room and it was dirty, sta

6/10

Pleasant

11 Jul 2026

Ricky

The stay was good, The buildings are needing maintenance. Ot is an older building and rooms especially the bathroom in the room we stayed in needs to be updated. Overall the hotel was stayable.

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Louis

There were bugs in my room.

4/10

Poor

07 Jul 2026

Pete

The room was very poor, the bathroom was so dirty we went to a nearby store and purchased cleaning supplies to clean it. There was no toilet paper at all in the room and 2 towels total for 3 people, the room had a musty smell like the carpets had gotten wet, fortunately the beds had clean sheets.

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Naing

I asked one of staff,doesn’t has coffee maker in our room and she said not every room.Not sure what the difference direct phone call or through Expedia.com to book.

Family_with_children

4/10

Poor

01 Jul 2026

Jean

The property overall was not well maintained. There was no air conditioning in the common areas of the hotel. The rooms need to be renovated. I received a fairly clean room but had to ask for bath towels and toilet paper. The staff, however was helpful. The pictures online are not accurate. Overall, the property needs to be renovated to be worth the money you spend. Unfortunately, I will be sure not to ever stay at a Wyndom hotel.

Family

8/10

Excellent

30 Jun 2026

Shamira

They didn’t have the bathroom toiletries but the hotel was comfy stay

Partner

2/10

Poor

30 Jun 2026

Brett

We booked online shortly before arriving. The pictures did a good job selling it as an acceptable destination, but when we arrived to our room, there were stains on the ceiling, finger smudges that were wiped across the wall, and the comforter and sheets both had stains on one bed. The front desk lady was nice, but said she was only front desk help and would have to call and ask the manager tomorrow for a refund. The manager is yet to return our phone calls.

Friends_and_family Family

2/10

Poor

29 Jun 2026

Rob

This place was a dump.

Family

6/10

Pleasant

25 Jun 2026

Ricky

ok

2/10

Poor

20 Jun 2026

Sahiba

Was not kept well at all

Partner

4/10

Poor

19 Jun 2026

Sarenia

It was not my best stay tv didn't work fridge was not working properly I opened the freezer door and a bug crawled out I went to sit down to go to the bathroom and almost fell off the toliet cuz the seat was busted and slid fast to the side I did not ask for another room as we were there for a day checked in and did not get ba k til late for bed I had my 3 daughters with me and they were crabby and tiered but regardless how late you get back to ur room u should not have to walk into that

Friends_and_family Family

2/10

Poor

08 Jun 2026

Francisco

They don't have toilet paper, soap, or an iron; I had to go buy everything just so I could shower.

Self

2/10

Poor

08 Jun 2026

suzanne

room was filthy, food and dog food on floor, carpet in room was black because of dirt. A/C filters were checked, and they were so filthy they were black, due to lung issues we had to clean them in the bathroom sink. pool was cloudy and cold. we were on the first floor, there was no screen in the window and the window did not lock. DO NOT STAY HERE you will regret it.

Family_with_children

2/10

Poor

26 May 2026

Brenda

Staff at check in was impatient while I read the paperwork I was signing. Not impressed with having to schlep our luggage with our dog up stairs to our room on the second floor. Was told by staff that if motel didn't have 3 floors it didn't have to have an elevator. Building definitely doesn't look like the pictures! Current pictures would show rooms and building in serious need of repairs. Broken light fixtures, loose wall outlets with out covers. Questionable oder about the place too. Will Not be booking a room at this place again. Actually may not stay at any Baymont after this trip. EVER.

Pet

2/10

Poor

13 May 2026

George

Baymont Inn and Suites, North Des Moines, Iowa.
Check In 3/28/2026
Check Out 4/02/2026
Paid in full in advance through Expedia
Disabled room, bottom floor.
Arrived to motel around 11:00pm, there were 2 guests in line ahead of us.
I greeted the lady “Hi! How’s your evening?”
She said “Well, I’m the manager, and I’m here at 11, so you figure it out..”
Tone was frustrated and grumpy.
She said the person that had my room before us was still in it, and the building was fully occupied, but she had a room for us in building B..
So my wife and I were led to the other building. My wife and I are seniors, she’s diabetic, I’m disabled- I have Cerebral Palsy, and I walk with difficulty with a cane and holding my wife’s hand.. then we’re told it’s on the 2nd floor. Thank goodness another guest carried our bag up the stairs for us! I had to hobble upstairs using my cane, my wife, and the railing, and had to rest half way up.
We get in the room,(building B, room 265), and the first thing we notice is, the picture on the wall, hanging at a 45 degree angle. Then, it’s not a disabled room- I can’t use the bathtub. There’s no soap, shampoo, conditioner..
The room is cold.. there’s only a sheet on the bed. No blanket.
No coffee pot.
The tv doesn’t work.
The fridge doesn’t work.
The microwave doesn’t work.
We go to bed wearing our coats to stay warm.
We’re told later that our correct disabled room will become available at noon tomorrow..
Lots more, but I reached your max…

Family

2/10

Poor

09 May 2026

Russell

My room had roaches climbing the walls. Supposedly smoke-free room reeked of cigs. Everything was grungy and poorly-maintained. Rather sleep in my truck, which is what I ended up doing. This place needs to be renovated fully

Self

2/10

Poor

09 May 2026

Tiffany

Mold on ceiling. Dry blood on the wall. No soap or anyhting in the room. Breakfast was a little table with bagels and cream cheese from walmart

Friends_and_family Family

2/10

Poor

08 May 2026

Blanchard

This place is disgusting. It’s not maintained, it stinks, and the whole vibe is incredibly creepy. I couldn’t stay past check in. I had paid ahead of time and checked in, but couldn’t get out of there fast enough. Keep my money- I’m out. What a horrible reflection on the Baymont name.

Self

2/10

Poor

03 May 2026

juana

This hotel experience was absolutely garbage. We checked in fairly fast but the issues started right as I walked in. Someone had a dog barking in a room (Not hotels fault but still annoying to hear any time we left our room. First room we were put in had not been cleaned finding hair and fluids on the beds and bathrooms. The hallway outside the room was covered in crumbs and had trash about. The hotel staff then moved us to another room the beds were at least clean in this one. But still needed to have the bathroom cleaned. The mini fridge was disgusting and we found cockroches and ants in the room. They also advertised a pool however apparently the pool wasn't open to guest or was closed for some reason but we were not informed until we tried to use them. They also offered a breakfast but apparently the staff didn't come in so the front door person put out some yogurt and that was about it. I would rate them lower if I could.

Friends_and_family Family

2/10

Poor

03 May 2026

Darin

They didn't have anything out for their continental breakfast and their reasoning was their breakfast person didn't show up, the coffee maker in the room was missing pieces, there is no hair conditioner, and as we were sitting there a cockroach ran acrossed the TV Armoire. I would suggest finding another hotel as I will never stay there again

Friends_and_family Family

2/10

Poor

27 Apr 2026

Jana

This was one of the most derelict, dirty hotels I've ever entered. We checked into our room despite the tarp on the roof, rotting exterior and filthy lobby. Our room, if possible was worse. Carpets have not been vacuumed in months/years, hallways reeked of pot or fried foods. Rivers of god knows what running down the walls. Every piece of furniture was covered in splatters and stains. The curtain was cut in half and hanging by threads, holes punched in the wall, mirror seriously cracked, windows so filthy you could hardly see out them, dirty linens, bathroom smelled of urine. After securing a different hotel for the weekend we checked out the same day. Still trying to get refund for this place. The hotel doesn't answer their phone. Probably due to the sign on the front counter stating \"They've stepped away for a moment, please call one of two numbers.\" Likely out back smoking.

Family

4/10

Poor

27 Apr 2026

Loree

You get what you pay for

2/10

Poor

23 Apr 2026

Donna

This place was unfit to stay in. Once we saw the property we insisted on canceling our reservations. They Have holes in the curtains, tarps on the roof, the sign is falling apart, and it looks like dogs have licked the windows. It was not safe with no security entrances. I had booked 3 rooms for extended family to stay in. The pictures on Hotels.com are false advertisement. When I called the front desk for a refund before check in they refused to refund it and said I needed to call and speak with hotels.com come. I did this, they called the front desk and twice received not answer and on the third time were hung up on. I called back two days later, insisted on specking to a supervisor for hotels.com, I have a case number and proof that the property was unfit. they promised a call back, and two weeks later, NOTHING. They do not represent Windham in a respectful manner. DO NOT BOOK THIS HOTEL.

Friends_and_family Family

2/10

Poor

21 Apr 2026

Korey

The room was dirty. No cable box or remote till we said something. The room smells gross. And the free breakfast was yogurt or cereal

Family_with_children

2/10

Poor

19 Apr 2026

Karen

We were in town for one night for a funeral. We dropped our stuff off in the room and changed clothes from a long drive and went to dinner with family. Upon returning to the hotel, there were a lot of shady characters hanging around. Our room had a small blood stain on the carpet, kind of gross but we were willing to overlook that. We had food on the counter for 10 minutes while getting ready for bed and the cockroaches swarmed it. We immediately threw all of our stuff in the car and had to find another hotel at midnight. If I could give this place no stars, I would. Absolutely disgusting!

Partner

2/10

Poor

18 Apr 2026

Mayfe

poor customer service and the room was far from clean

Self

2/10

Poor

16 Apr 2026

Brankica

OMG THIS WAS WORST PLACE THAT I EVER TRAVELED TO.. Very dirty, no toilet paper in room or towels, bed sheets were bloody, and when i said something respond was \"they were washed so that clean\". Place stink like sour and staff very unprofessional. When i asked for simple toilet paper i received respond:we are out and if you want to complain about anything else you can leave. My dad and i were traveling from las vegaas to East coast so we eneded up leaving at 11pm because we could not stand the smell. and also when we tuned shower on water was brown for about 10 min and when we asked hotel staff respond was \"thats normal just wait 10-15 min and than it will stop but keep the water running in mean time.

Family

2/10

Poor

15 Apr 2026

Cassidy

Room was musty and dirty. Whole hotel is run down and does not look like the pictures posted.

Friends_and_family Family

2/10

Poor

13 Apr 2026

Karl

We were there 30 minutes and left. Just overall dirty and gross

Friends_and_family Family

2/10

Poor

13 Apr 2026

Sharolyn

When I went to check in at 1:30am, the staff informed me that their computer system was down and I was unable to check in. I was forced to leave and find a new hotel to stay at after a concert in a town I was not familiar with. For a female guest this was quite problematic as you can see. I need a refund since I was unable to check in and use this room.

Friends_and_family Family

2/10

Poor

13 Apr 2026

Brianda

The room trashy, the picture is not how the rooms look. The remote was broken. Only 2 pillows and they did not give you more if needed and refused to change the sheets as there was a stain. We were told they washed and cleaned everyday.

Family_with_children

2/10

Poor

12 Apr 2026

Sarah

The window had been left open in the room. There were ants in our room, both on the desk & on the beds. Someone on the staff knocked on our door 10min before checkout, notifying us of our checkout time(which we already knew about). There was a very rude sign posted at the front desk before checking in stating: I will be back in 10 min but if i’m not just read this message again. There were probably 50 people trying to all check in at the same time, due to the sign that was posted & not being able to at least check in through the system before 3pm. Everyone was either going to the concert in town or volleyball tournament. Which then put everyones check in time later than 3pm. There was one lady that was apologetic & helpful( I think she had tattoos) But the other female at the front desk was very rude & short with everyone. I hope this place can clean up their act & environment, so others don’t have to experience what we had to.

Friends

2/10

Poor

12 Apr 2026

Henry

First we tried to do early check in and the lady at the front desk told us we couldn't because the rooms werent done being cleaned. The room smelled horrible, alls you could smell was weed smell. We found garbage on the floor, like a few gummies and a poker stick for drugs. No tv or internet.

2/10

Poor

12 Apr 2026

Paul

Dirty!!!! Walked in and walked out! Did not stay here! No pillow cases, no fitted sheet- dirty sheet on top of dirty mattress pad. Stained hand towels. Horrible place. Dirty footprint on top of bed sheet.

Family

2/10

Poor

12 Apr 2026

Vanessa

Hotel was dirty. Smelled of smoke terribly for a smoke free facility. Sheets were stained. Wouldn’t allow early check in at all as they said rooms hadn’t been checked out of but there was only 2 cars in the parking lot. Many other people in front of me had their rooms doubled booked so they had nowhere to stay. 2 staff members in general basically said there was nothing that could do about it. We got to our room and immediately turned around and left facility.

Friends_and_family Friends

2/10

Poor

12 Apr 2026

Madison

Actually awful the door lock was out of the door - not safe

Friends

4/10

Poor

11 Apr 2026

Shane

The place seemed pretty sketch. The staff was very helpful and nice but the rooms were dirty. I went to the adult store/bar/strip club/restaurant behind the hotel and they legit laughed at me for staying here. The shower was broken, couldn't get the TV to work, the room smelled of stale cigarette smoke, but the bed was clean!

Self

6/10

Pleasant

11 Apr 2026

TAMI

Tv did not work in room. 2 people tried and both said they would come back and never did! Didn’t offer a different room as a result of issues either. Ieven mentioned it again when checking out and got no where!
Breakfeast was not stocked at all even though they had place and serving container for cereal

Friends_and_family Family

2/10

Poor

09 Apr 2026

Angela

There was no comforter on my bed and but was on the other and was told could not have one. The pool was filthy, fitness center was not open, no complimentary breakfast either day, dirty room, mold in the bathroom, mirror held together by Duck tape, gross goo on the dresser, remote would not do tv volume or turn it on, directory book was filthy, there were stains on the sheets, no kleenex or soap in the bathroom, no Do Not Disturb signs available, front desk never answered the phone when called from the room, Direct TV service was awful as if they have too many connected to one and they did not even as for my ID when I checked in.

Friends_and_family Family

6/10

Pleasant

01 Apr 2026

Sarenia

The room was clean the staff was good not to happy that i had no tv for my 2 day stay was told it would be fixed and if it was unable to be fixed i would be moved to a new room neither of thoes happened was not happy myself but dealing with three unhappy kids was not my idea of a nice get away

Friends_and_family Family

2/10

Poor

22 Mar 2026

Hillerie

The pool was closed due to someone pooping in it on purpose. The room was dirty, there was a ring around the tub as well as hair on the wall of the shower. The sheets were dirty with stains. The breakfast was horrible and very bare minimum.

Partner

10/10

Exceptional

21 Mar 2026

Tarrin

I stayed couple times , I didn't have any issues. The room was clean, tv worked, and was hotel for the price you couldn't beat!!!

Partner

2/10

Poor

15 Mar 2026

Kameron

⸻

I have traveled all over the world and worked around the airline industry for many years, and I have never experienced a hotel or motel this disgusting.

The ceilings were filthy, the carpets were stained and clearly hadn’t been properly cleaned in a long time, and the shower had visible mold growing in it — something that could easily be addressed with basic housekeeping. The bathroom had cheap, worn-out white towels, washcloths that looked more like old kitchen rags, and there was only half a roll of toilet paper provided.

The bed was in terrible condition. The frame was sticking out to the point it could have seriously injured someone, the mattress was caved in and pulling away from the wall, and the headboard had visible handprints and stains that were frankly disturbing. The bed was made with just a thin sheet and no comforter, and there were only three old, flat pillows.

The hallways were just as bad — dirty carpets that clearly hadn’t been vacuumed, and the entire place smelled strongly of mold and cigarettes.

On top of that, the TV barely worked and the staff were unfriendly. The outside of the property looked just as neglected as the inside.

What’s most frustrating is that this property actually has potential to be a nice place. But it’s obvious that due to poor management and lack of care from ownership, it has been completely run down.

This was easily the worst hotel experience I’ve had in all my years of traveling.
0 stars. The management and ownership sh

Partner

4/10

Poor

14 Mar 2026

Lynn

Poor condition

2/10

Poor

01 Mar 2026

Tammy

There was a cockroch crawling on the wall which i reported to the Expedia and the front office the tv stayed broke the remote wasn't programmed to ghe box the continental breakfast horrible no waffles apple juice watered down

Partner

4/10

Poor

23 Feb 2026

Micheal

I would stay there again but don't expect a good breakfast it was a clean room

2/10

Poor

21 Feb 2026

Laura

It was an extremely dirty hotel, no food for the continental breakfast. Stinky. Definitely will never stay here again. And will never recommend. Gross!!!

6/10

Pleasant

21 Feb 2026

Steven

Room and Mattresses were fine. No towels, went to desk to get them. No pool, said in description that there was one. Continental breakfast was poorly stocked and was suppose to run from 6-9. At 8:45 door was closed and locked. Will not stay here again. I also needed this reservation because grandson was airlifted to Blank Children Hospital and he passed away on Friday morning and we did not stay Friday night. I was charged for both nights. I didn't have any protection so I quess I will eat the extra cost for the room I did not use. It hasn't been a very good week.

Family_with_children

2/10

Poor

16 Feb 2026

Tayler

The pictures are significantly different than the property. Room smelled and was dirty. I would not recommend staying here.

Partner

2/10

Poor

14 Feb 2026

Antwan

BUGS DO NOT GO EVER

8/10

Excellent

09 Jan 2026

Melvin

It's was great

Self

4/10

Poor

01 Jan 2026

Jamie

The hotel is very outdated. Coffee was cold. And the worst oart is there was a cockroach in our room. Staff seemed very unbothered

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Najjwa

Yes

10/10

Exceptional

31 Dec 2025

Benjamin

Pretty good getting better

Self

4/10

Poor

23 Dec 2025

Bridget

Breakfast wasnt fresh no coffee or juice the room looked like someone hadn't stayed in it for awhile nothing was plugged in the remote didn't even have batteries in it and the tv wasn't watchable since the card for the direct TV was missing and there wasn't any towels

Friends_and_family Family

4/10

Poor

29 Nov 2025

Kathleen

The room was neglected and the manager was very confrontational. I will never stay there again and DO NOT RECOMMEND stay there.

Leisure Partner

2/10

Poor

12 Nov 2025

Jerald

Terrible

Leisure Family

6/10

Pleasant

29 Oct 2025

Ron

rooms and all-around condition of hotel saw not very good

Partner

6/10

Pleasant

29 Oct 2025

Rita

Furniture in room was broke. New staff couldn’t recommend a place to eat and didn’t know where anything was. Breakfast area was gross

Leisure Partner

2/10

Poor

26 Oct 2025

Randi

Horrible! Don’t think about ever staying here! People fighting and arguing beating each other up. Staff no where to be found ever! Only allowed 2 towels if want more you have to take them. Never answer phone never at desk

Friends_and_family Family

2/10

Poor

26 Oct 2025

Cassandra

Yes and no breakfast

Friends_and_family Family

2/10

Poor

20 Oct 2025

Amanda

I honestly did not end up staying there. The first room they gave me had blood on the sheets (I know, I should have ran then) so I asked for a different room and the second one had multiple bed bugs along with mystery stains on all of the furniture. I never even sat my bag down . No one should ever stay here

Friends_and_family Family

2/10

Poor

13 Oct 2025

Brandy

Would not recommend ever staying

2/10

Poor

06 Oct 2025

Jeanine

Worst place we have ever stayed.

2/10

Poor

29 Sep 2025

Paige

do not stay at this hotel

2/10

Poor

29 Sep 2025

mehdina

I will never ever come here again.

Leisure

4/10

Poor

28 Sep 2025

Ashley

This place was nothing like advertised. The amount I paid for my room with a hot tub was WAY more than it was worth. The place was run down and gross. The bathroom door was busted and the bottom was screwed back on and wouldn’t shut all the way. The outside of the bathroom was missing a big mirror or something that was hanging. The hot tub was questionable and we didn’t feel comfortable using it. The windows were absolutely filthy around the whole building. There were stains all over the couch/pull out bed. Brown stains all over the bathroom door and wall. Not a single decoration. A small tv clear across the room from the bed and not angled to where you can watch from bed. It was hot and the air wouldn’t keep up. The furniture was old, pant peeling, and gross. No big breakfast area like pictured, no food, just coffee and the coffee they had was sitting out and sugar was just in a cup sitting there. Not worth it. This place is not somewhere I would ever go back to.

Partner

2/10

Poor

17 Sep 2025

Michael

Stay somewhere else!!!

You could hear rats at night!!! They never provided any clean up service while staying. When you asked for towels they would only give one at a time. They told people to use the public restrooms cause they didn’t have toilet paper!!! The air conditioner wasn’t the best. Maintenance never came to fix it. The only good thing this place has goo for it is their location!!!

They couldn’t have breakfast while we were there because their heater to warm up frozen sausages. Well everything else was fine and they chose to save money and not provide breakfast. I asked for a discount on my stay since I had to buy breakfast every morning!!! So people shouldn’t go by what they say they offer. Also the TV had to be used manually. The whole place needs a major overhaul!!!

Friends_and_family Family

2/10

Poor

07 Sep 2025

Verified traveler

No one was there to check in for awhile until someone came back in a car and checked me in. He said that if I leave the room I had to come to the front desk everytime I need to reenter the room. No one was there to check me out and the room was just overall dirty like it wasn’t cleaned.

Self

2/10

Poor

03 Sep 2025

Brennah

pretty ghetto area

Leisure Partner

2/10

Poor

28 Aug 2025

Adam

Literally, no one working. Called the number placed at front desk, and after 15 tries, the employee picked up and was in the pool with her children stating, her shift was over. We left and are currently working on a refund since we prepaid. Lobby was filling up with complaining guests regarding numerous issues.

Business_and_leisure Partner

2/10

Poor

26 Aug 2025

Jennifer

Do not stay here if your female traveling by yourself and/or have children..........

Friends_and_family Family

2/10

Poor

23 Aug 2025

Tia

I booked a “family suite”. There were 2 adults & 3 kids. We were given 4 pillows, 2 towels, and no blankets, just 2 top sheets on each bed. When we asked for more pillows, we were told “there is no more”. The beds were hard. The building had a strange musty smell. Upon check-in there was a sign on the counter that said “Out of office”. Definitely was not worth the money I paid.

Leisure Family

2/10

Poor

22 Aug 2025

Markeyta

Would not recommend this place to a dog to stay there very rude to me and family, they did t let us stay at thier residence due to my autism and had some behavioral problems, because they made us wait over 2 hrs to get a room and my son got very impatiently. The staff was very rude to me and my family. Won’t refund money after denying my stay. Very poor service I would give it zero stars if I could.

Leisure Family_with_children

2/10

Poor

22 Aug 2025

Erin

Hotel was not what it was described like in the pictures. We checked in and the lady was absolutely amazing. The first room we were given was in the second building out back which smelled of marijuana and then when we entered put room the window was busted out with strips of duck tape attempting to fix it though we could literally reach to the outside, completely unsafe and bugs could enter while the air went out.
We were given a different room in the main building that was cleaner and nicer. Hotel atmosphere outside was not great and as a woman with a child did not feel safe after dark.

Leisure Family

2/10

Poor

21 Aug 2025

Verified traveler

Nightmare

Terrible experience, not only was i at the front desk the whole time with concerns multiple guests were and then we starting chatting... i couldnt get into my room so staff tried breaking in with a large knife!! It was awful, and if we could find another hotel at the last minute we would of gone. But they were all full. Dont stay here it needs to be condemned

Friends_and_family Family

2/10

Poor

21 Aug 2025

Paul

Avoid like the plague until new management

Disrepair everywhere, no towels, missing bottom sheets, breakfast was nearly non existent. Our AC worked, but many did not we learned. Outdoor pool not in service and looked toxic. Staff was the shining light. They handled their ill equipped situation with grace and calmness. The check in clerk is a gem they’ll not keep long is my guess.

Partner

4/10

Poor

19 Aug 2025

Sembetu

If you reserve a room just know that’s not the one you will be given at your stay there.The hotel only provided a single hand towel—just ONE, not even a showering towel.The TV also doesn’t offer streaming options like Netflix. On top of that, the property’s exterior looks run down, and there were random people loitering outside, which made the environment feel uncomfortable.

Business_and_leisure Partner

2/10

Poor

18 Aug 2025

Agustin

Very very bad

Just dont. Smelly rooms and no breakfast available, everything expired. Big dissapointment. Just dont come.

Friends_and_family Family

2/10

Poor

17 Aug 2025

Bianca

Mold on the bathroom ceiling and caked up dirt on the windowsill. No comforter just sheets for the bed. Check in was close to half an hour or 45 minutes and it seemed like the staff had no idea what they were doing.

2/10

Poor

17 Aug 2025

Amanda

Incredibly long line to check in, I will say the woman at desk was doing her best but she was clearly the only person working at All. The lobby was dirty, the restrooms had caved in ceilings and guests were being handed their own sheets to make their own beds at check in. I was lucky enough to have chosen the pay at property option and the woman at the desk didn’t even argue when I asked to just cancel because I think even she knew it was a terrible place to stay. Didn’t even get to see the rooms but I would put money on the fact that they were also not cleaned given they couldn’t even make the beds…

Leisure Friends

2/10

Poor

17 Aug 2025

Verified traveler

Just don’t do it.

Definitely would not recommend. Got there to check in at 3 and they said we couldn’t check in until at least 4pm. Then when we finally got to the room it smelled of cigarettes, sheets were inside out and had stains. There were no towels or anything and when we asked for some, they said they wouldn’t have any until tomorrows truck order! Carpets had odd stains, black mold in the bathroom. Breakfast wasn’t actually offered because “someone took the key to the room.” Then they still had the audacity to charge full price (no other option to stay elsewhere because everywhere else was sold out too)

Friends_and_family Friends

2/10

Poor

16 Aug 2025

Brandy

The lady at the front desk was nice. When we got to our room the door was open. The beds were made but the sheets and blankets were dirty. There was a hole in the wall like someone was shoved into it. We went right back downstairs and checked out. The receptionist told us we would be refunded but im not holding my breath.

Leisure Family

8/10

Excellent

16 Aug 2025

Verified traveler

Definitely Having Issues

Pleasant attendant at check in! Room was ok, TV remote would not turn on the tv, we turned it on manually by pressing the button on the tv, only one channel worked the rest were static. Went to the pool instead. The pool was a basic 3ft at one end 5ft at the other not very big, but very clean and refreshing after a long hot day at the Iowa State Fair. Beds were nice and comfy, air condition worked great! Next morning at 7am, went to get coffee in the lobby, there was a housekeeper having a not so happy discussion with the morning front desk attendant. I went to the coffee dispenser but it was completely out I asked the attendant if there was coffee anywhere else, she said no, but we can make some. I went into the space where the free continental breakfast sign was posted to get food for my child. I looked at the cereal, but then noticed there was no milk so decided to make waffles instead. After getting waffles cooking in the iron I realized there was neither butter or syrup for the waffles only grape jelly or cream cheese available. I also noticed at that time there were several other plates setting out on the counter with cooked waffles and toasted bread, now I know that was left by the family that was walking out with a crying child as I was walking in. I went back to the front desk but no one was there. I could hear people arguing down the hall. I threw my waffles in the trash, went back to my room, packed up and we left. We noticed to two police cars as we pulled out.

Friends_and_family Family

2/10

Poor

16 Aug 2025

Janelle

Our reservation was not honored. When we came, the hotel said they were full. We had to find another place.

Leisure Friends

2/10

Poor

16 Aug 2025

Morgan

Never again

Horrible experience, trying to get in the room and drug addicts approached us asking for money and drugs, building is not secured very dirty building and room, rat traps at the entrance and building is right next to a strip club. Do not recommend staying here.

Friends_and_family Family

2/10

Poor

15 Aug 2025

Alan

Ac units were broken in 2 rooms and luckily the 3rd worked. Didnt have any clean towels to take a shower. Tub had broken handles. Was dirty and trashed outside of the buildings.

Leisure Family

2/10

Poor

15 Aug 2025

Sandra

Worst Hotel EVER!!!

Our check in process took forever, the room was damp and not real clean, the lamp was broken, and there wasn't an outlet to plug in a charger. The continental breakfast was a joke. There were waffles and toast with no butter or syrup and coffee was only in the lobby with none in the breakfast room. After this I will be steering clear of all Baymont!

Partner