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Residence Inn Des Moines Downtown

Des Moines - IA · United States

100 SW Water StreetView location

8.8/10Excellent692 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort9.0/109.0
Condition8.8/108.8
Location9.2/109.2
Neighborhood9.2/109.2
Value8.0/108.0
Amenities8.6/108.6
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  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Residence Inn Des Moines Downtown

Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a fireplace in the lobby. This hotel also features a picnic area and barbecue grills. Grab a bite from the grocery/convenience store serving guests of Residence Inn Des Moines Downtown.

Meet other guests and eat at the complimentary reception. A complimentary buffet breakfast is served daily from 7:00 AM to 9:30 AM. Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Des Moines?

This hotel has 388 square feet (36 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite. Make yourself at home in one of the 127 guestrooms, featuring kitchens with refrigerators and ovens.

Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as desks and microwaves. Distances are displayed to the nearest 0. 1 mile and kilometer. Science Center of Iowa - 0. 3 km / 0.

Read more about this hotelShow less

2 mi- Des Moines' Downtown Farmers' Market - 0. 3 km / 0. 2 mi- Walnut Street Bridge - 0. 4 km / 0. 2 mi- Des Moines Civic Center - 0. 4 km / 0. 2 mi- Principal Park - 0. 5 km / 0.

3 mi- World Food Prize Hall of Laureates - 0. 5 km / 0. 3 mi- Simon Estes Riverfront Amphitheater - 0. 6 km / 0. 4 mi- Polk County Courthouse - 0. 7 km / 0. 4 mi- Iowa Hall of Pride - 0. 9 km / 0.

6 mi- Hy Vee Hall - 1 km / 0. 6 mi- Iowa Women of Achievement Bridge - 1 km / 0. 6 mi- Iowa Events Center - 1 km / 0. 6 mi- Ruan Center - 1. 1 km / 0. 7 mi- Wells Fargo Arena - 1.

1 km / 0. 7 mi- Wooly's - 1. 1 km / 0. 7 mi. The preferred airport for Residence Inn Des Moines Downtown is Des Moines International Airport (DSM) - 8. 7 km / 5.

With a stay at Residence Inn Des Moines Downtown, you'll be centrally located in Des Moines, a 2-minute drive from Casey's Center and 5 minutes from Drake University. This hotel is 4 mi (6.5 km) from Iowa State Fairgrounds and 10.9 mi (17.5 km) from Adventureland.

Make yourself at home in one of the 127 guestrooms, featuring kitchens with refrigerators and ovens. Cable television is provided for your entertainment. Conveniences include phones, as well as desks and microwaves. Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby.

Planning an event in Des Moines? This hotel has 388 square feet (36 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 23 Pet max weight (per pet) in lb is 50 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: USD 30 per accommodation, per stay

    We have included all charges provided to us by the property.

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
  • Minimal age
    18
  • Optional fees
    • Self parking fee: USD 20.00 per day
    • Pet fee: USD 50 per accommodation, per stay
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-in fee

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Science Center of Iowa 0.3 km / 0.2 mi
Des Moines' Downtown Farmers' Market 0.3 km / 0.2 mi
Walnut Street Bridge 0.4 km / 0.2 mi
Des Moines Civic Center 0.4 km / 0.2 mi
Principal Park 0.5 km / 0.3 mi
World Food Prize Hall of Laureates 0.5 km / 0.3 mi
Simon Estes Riverfront Amphitheater 0.6 km / 0.4 mi
Polk County Courthouse 0.6 km / 0.4 mi
Iowa Events Center 0.9 km / 0.5 mi
EMC Expo Center 1 km / 0.6 mi
Iowa Women of Achievement Bridge 1 km / 0.6 mi
Ruan Center 1.1 km / 0.7 mi
Casey's Center 1.1 km / 0.7 mi
Wooly's 1.1 km / 0.7 mi
State Historical Museum of Iowa 1.3 km / 0.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 127
  • hotel
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Car hireExtra charge
  • Valet parking
  • Room service
  • Laundry service
  • Babysitting service
Show 31 more facilities & services
  • Bellboy serviceExtra charge
  • Fireplace
  • Hotel safe
  • Lift access
  • ShopExtra charge
  • GardenExtra charge
  • Concierge
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • BBQ facilities
  • Grill/BBQ
  • Bar
  • Smoking areaExtra charge
  • Conference room
  • Meeting room
  • Business centreExtra charge
  • Indoor freshwater pool
  • TV lounge
  • Hot tubExtra charge
  • Hairdressing salonExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Picnic
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Fitness
  • Mini golfExtra charge
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO AccessibleSTUDIO • AccessibleSTU.H6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Des Moines Downtown

    STUDIO Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Des Moines Downtown

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDS • 1 Bedroom • 55 m²SUI.2D
    SUITE TWO DOUBLE BEDSPhoto unavailable21 photos

    Room overview

    Non-smoking room
    Room size
    55 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Shower: 20
    • Oven: 319
    • Housekeeping
    • Dishwasher
    • Cable TV
    • Desk
    • Toiletries
    • Living room
    Show all 18 amenities
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathroom: 10

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Des Moines Downtown

    SUITE TWO DOUBLE BEDS

    Room photos

    21 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    55 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D

    Room amenities

    • Shower: 20
    • Oven: 319
    • Housekeeping
    • Dishwasher
    • Cable TV
    • Desk
    • Toiletries
    • Living room
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathroom: 10

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Des Moines Downtown

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 1 Bedroom • 41 m²STU.KG
    STUDIO KING SIZE BEDPhoto unavailable13 photos

    Room overview

    Smoking room
    Room size
    41 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Direct dial telephone
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Shower: 20
    • Cable TV
    • Dishwasher
    • Housekeeping
    Show all 18 amenities
    • Oven: 319
    • Centrally regulated air conditioning
    • Desk
    • Bathroom: 10
    • Toiletries
    • Living room
    • Hairdryer
    • Fridge
    • Kitchen
    • TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Des Moines Downtown

    STUDIO KING SIZE BED

    Room photos

    13 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Smoking room
    Room size
    41 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Room amenities

    • Direct dial telephone
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Shower: 20
    • Cable TV
    • Dishwasher
    • Housekeeping
    • Oven: 319
    • Centrally regulated air conditioning
    • Desk
    • Bathroom: 10
    • Toiletries
    • Living room
    • Hairdryer
    • Fridge
    • Kitchen
    • TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOM • 1 Bedroom • 55 m²SUI.B1-KG
    SUITE KING BED ONE BEDROOMPhoto unavailable16 photos

    Room overview

    Non-smoking room
    Room size
    55 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Housekeeping
    • Bathroom: 10
    • Shower: 20
    • Hairdryer
    • Direct dial telephone
    • TV
    • Kitchen
    • Fridge
    Show all 18 amenities
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Living room
    • Oven: 319
    • Toiletries
    • Desk
    • Cable TV
    • Dishwasher

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Des Moines Downtown

    SUITE KING BED ONE BEDROOM

    Room photos

    16 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    55 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Room amenities

    • Housekeeping
    • Bathroom: 10
    • Shower: 20
    • Hairdryer
    • Direct dial telephone
    • TV
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Living room
    • Oven: 319
    • Toiletries
    • Desk
    • Cable TV
    • Dishwasher

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Des Moines Downtown

    SUITE TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Residence Inn Des Moines Downtown

8.8
Excellent
692 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
9.0 /10
Condition
8.8 /10
Location
9.2 /10
Neighborhood
9.2 /10
Value
8.0 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
26 Jul 2026
Mindi
Check-in was quick and easy, staff was wonderful and the room included everything we needed.
10/10
Exceptional
25 Jul 2026
Ana
Great hotel , all very new . Comfortable rooms and very good location. Parking available
10/10
Exceptional
24 Jul 2026
Saori
The three female staff I encountered were very nice and friendly. Everything was smooth and the room was great! It was super close to the farmers market! I would stay here again!
10/10
Exceptional
22 Jul 2026
Sara
Clean room
Family
10/10
Exceptional
20 Jul 2026
SHAWN
Would stay again !
2/10
Poor
18 Jul 2026
Margaret
They doubled charged us and refuse to address the matter. They send you all over the place and nobody will help to resolve the situation. They have been nothing but rude. I just needed it resolved.
Friends_and_family Family
10/10
Exceptional
12 Jul 2026
David
All around excellent would stay
8/10
Excellent
09 Jul 2026
James
We stayed just one night. Chose entirely because it was close proximity to the Iowa Cubs stadium. The room was spacious, clean and welcoming. Breakfast was exceptional many options including several healthy options - truly one of the best ‘free’ hotel breakfasts I’ve had - and I’ve traveled a lot. Staff was friendly and helpful. I would absolutely stay here again!
Partner
10/10
Exceptional
08 Jul 2026
Sara
Very nice, cute room with a lovely view of the river! Wonderful breakfast and very walkable area. Would definitely recommend and stay here again!
Partner
10/10
Exceptional
05 Jul 2026
Sauparna
Property is very well maintained. Rooms are spacious and clean. The front desk manager was very courteous and helpful.
Friends_and_family Family
4/10
Poor
04 Jul 2026
melissa
Luke warm water when went to shower. Pool was drained. Door had to be push or pulled shut to make sure latched and locked.
Friends_and_family Family
10/10
Exceptional
30 Jun 2026
Brandi
Clean room and staff is super friendly!
10/10
Exceptional
24 Jun 2026
David
Promptly and cheerfully greeted upon our arrival. Staff was pleasant and accommodating. The room was clean. The breakfast offered a variety of food items including fresh fruit. Have enjoyed our stay each time we have been there. Planning another stay soon.
Friends_and_family Family
8/10
Excellent
19 Jun 2026
Kellee
Friendly check in staff, room was clean and the exact specifications expected. Lots of room at the buffet for food.
Friends_and_family Family
10/10
Exceptional
01 Jun 2026
Jeanette
Room and staff were amazing
Self
6/10
Pleasant
01 Jun 2026
Ann
What I liked: Early check in option, close to downtown but not in the center of it all, full kitchen, bathtub, nice breakfast, staff friendly and helpful.

What I didn't like: Did not respond quickly to text communication, had to ask for supplies more than once, pillows were super flat and hotel only has one kind of pillow, the walls are thin and you heard people banging around and walking around upstairs, ice only on 2nd floor but water filter for water bottles only in gym on 1st floor, train 2 feet outside your window that ran frequently and early in the morning. Cost $20/day to park.
Partner
10/10
Exceptional
24 May 2026
Kristen
We came to Des Moines for a little weekend get away, Farmer's Market and some shopping. This hotel was PERFECT for that purpose. It was so nice having the full size fridge to put our Farmer's market goodies in but also just a very roomy and comfortable room! Also, the staff was very accommodating and patient and kind. The free breakfast was AWESOME, especially if you have some dietary needs, delicious and healthy options. I also loved being able to park in the ramp with easy access to the hotel. Very nice place to stay, will definitely stay here again!
Partner
10/10
Exceptional
24 May 2026
Christa
great breakfast
Self
10/10
Exceptional
14 May 2026
Michael
By far the nicest “budget” hotel across the board. Shockingly nice and accommodating in comparison to other hotels in the area. BOOK HERE WITH CONFIDENCE!
Family
6/10
Pleasant
13 May 2026
Alexandria
Room was great. My only issue was I specifically chose this hotel because it had a hot tub. Well that hot tub had MANY floating bugs in it in addition to not having hot water and jets barely blowing. It was highly disappointing considering that was the only reason I chose the hotel.
Self
10/10
Exceptional
10 May 2026
Cary
Great place. Clean and well run.
Business
6/10
Pleasant
09 May 2026
Michael
Bathroom door squeaked horribly because door had previously been broken. Hinges were bent and reinstalled poorly. One of the light switches worked but was broken. Bed was fantastic. Parking nice but pricey. Liked that you needed card to come and go. Breakfast was very nice also.
Partner
10/10
Exceptional
01 May 2026
Jose
Rooms are super comfortable and clean with a nice view! Parking is very easy and convenient and location. is close to Everything. One thing that was odd was the breakfast buffet was shut down at 9 am for some reason the employee working it closed without warning. When it's until 930 but thankfully I got breakfast right before which was pretty good. I would definitely stay again.
Self
10/10
Exceptional
28 Apr 2026
Linda
Staff was great. Clean rooms.
Friends_and_family Family
10/10
Exceptional
21 Apr 2026
Jon
Check in was quick with the front desk. Ho
10/10
Exceptional
17 Apr 2026
deven
The place was awesome. We enjoyed the pool and hot tub after a long days travel. We lived the kitchenette for cooking dinner and breakfast was great!
Partner
10/10
Exceptional
15 Apr 2026
Lisa
Room was spotless. Staff was SO friendly and helped with recommendations. Breakfast was great.
Friends_and_family Family
10/10
Exceptional
15 Apr 2026
Michael
The room was clean and fresh. Large swivel t.v. was a nice feature. Breakfast had a few items you don't often see at hotels.
Self
10/10
Exceptional
05 Apr 2026
Jenna
Kind staff, spacious room! Good pool space!
Family_with_children
10/10
Exceptional
29 Mar 2026
Sharon
The staff seems overworked and stressed.
10/10
Exceptional
26 Mar 2026
KEDRIC
The rooms were very nice and it was great to have a hot breakfast every morning.
Family_with_children
4/10
Poor
23 Mar 2026
Tiffany
I would say the hotel is nice and everything but the customer service is not the best. We had an issue with no hot water my eight year-old showered and only had hot water for a minute. Had to finish with an ice cold shower which she
cried the whole time about.. and we were promised compensation after had to move our family of 5 at 10pm at night which isn't ideal with 3 kids.. We didn't receive and have yet to hear from the GM after emailing him directly. I think this is poor customer service on their end and for that I give it a low rating. When you go somewhere and something like this happens, I think it's fair to feel that there should be action taken right away. It shouldn't take over a week to have someone follow up with you.
Family_with_children
10/10
Exceptional
17 Mar 2026
Juana
Absolutely wonderful, staff was helpful. The room was AMAZING pool was perfect
Pet friendly
Breakfast was tasty
10/10 will come and stay again!
Pet
10/10
Exceptional
17 Mar 2026
Melody
It was storming so we didn’t go outside but looked like it would have been a great vibe.
Beautiful King Suite , Beautiful Hotel
Family_with_children
10/10
Exceptional
16 Mar 2026
Hollison
Clean rooms, perfect pool and hot tub area
Friends_and_family Family
10/10
Exceptional
16 Mar 2026
Aileen
Front desk are friendly. Room are in excellent condition
10/10
Exceptional
16 Mar 2026
Kenya
Nice hotel. The bummer
8/10
Excellent
16 Mar 2026
Amanda
The staff that checked us in was rude. But over all the room was great, Location was great, breakfast staff was great, the gentleman that checked us out was great. I would stay again.
Partner
10/10
Exceptional
14 Mar 2026
Amy
Great place to stay!
10/10
Exceptional
03 Mar 2026
Stephanie
Clean room.
10/10
Exceptional
15 Feb 2026
Rochelle
Everything was grear from room, front desk to kitchen staff. I would recommend .
Friends_and_family Friends
10/10
Exceptional
15 Feb 2026
Chris
Great room, excellent staff
Partner
10/10
Exceptional
11 Feb 2026
La'Tisha
The room was nice and clean and the staff was super nice.
Business
10/10
Exceptional
01 Feb 2026
Matthew
The room was spotless and the staff at check in were some of the friendliest we have met! We would give it 10 stars if we could!
Leisure Partner
10/10
Exceptional
12 Jan 2026
BRIAN
Excellent
10/10
Exceptional
29 Dec 2025
Jenny
The staff was extremely helpful, courteous and kind. We slept well and it was a very convenient location. We had our little dog and he got along just great. We had some breakfast and it was really good!
Partner
10/10
Exceptional
28 Dec 2025
Sven-Christian
Nice rooms
Leisure
6/10
Pleasant
11 Dec 2025
Andrew
Our room smelled like pizza when we first got into it. There were multiple surfaces in the room that had smears and grime. The bed seemed clean so we went ahead and stayed in it because we were so tired and didn’t want to deal with getting another room. Any other night this would have been unacceptable.
Partner
8/10
Excellent
08 Dec 2025
Constance
Nice front desk staff. Large room. King-size bed was comfortable. Water pressure in the shower was good, although I had to run the water quite a while before it became hot. Having a kitchen was very helpful. I appreciated the full-size refrigerator and the dishes in the cupboards. The TV in the living area would not connect to the Internet so I could not watch Netflix there, but the TV in the bedroom was fine. The breakfast had some really nice choices, more than typical. There were some signs of wear in the hotel room, but nothing that would keep me from staying there again. Great location for walking to downtown events, restaurants, and bars.
Leisure Friends
8/10
Excellent
07 Dec 2025
Teri
Well-equipped studio, great staff, fairly decent breakfast.
Friends_and_family Family
6/10
Pleasant
30 Nov 2025
Andre
Shower has minimal water pressure, faucet was dirty. Bed comfortable, studio room was excellent and great lay-out. Parking cost $20 extra which should be included and was an extra not reported add on. Check in front staff had her face completely white with make-up which I gound odd. When checking out, the staff wanted to swipe my credit card again for \" incidental charges\" , which I didn't have. I refused and told them I paid in advance for the room, alreay had my card swiped during check in for extra suprise parking fees.
Not a good experience this hotel.
Business Self
10/10
Exceptional
23 Nov 2025
kyla
Clean room, quiet, excellent breakfast.
Friends_and_family Family
10/10
Exceptional
17 Nov 2025
Todd
Everybody was quite nice and accommodating, did have trouble reaching the front desk but after in contact, everything was great
10/10
Exceptional
03 Nov 2025
Rita
Staff
Room
Breakfast
Breakfast staff wonderful
Check in staff very helpful
Friends_and_family Family
10/10
Exceptional
25 Oct 2025
Tim

Great room, great location, great price!

We were in town for the IMT marathon. For 4 years we stayed at a different hotel, but they were booked solid. So we picked this one instead. We are very glad we did. This hotel was much better and closer to the downtown areas we use. We will be staying here more in the future!
Friends_and_family Family
10/10
Exceptional
19 Oct 2025
Alan
Room was comfortable, good sized, and modern. Lobby was clean and updated.
Leisure Family
8/10
Excellent
06 Oct 2025
Carol
The staff were very nice. Good free breakfast! They didn't clean our room ( we were there for two nights). Not sure if we needed to request or if they forgot.
Leisure Partner
2/10
Poor
04 Oct 2025
May
Our room was never cleaned the 3 days we were there. No new towel's no garbage emptied very disappointed
Friends_and_family Friends
10/10
Exceptional
29 Sep 2025
Brooks
Clean and spacious rooms with convenient walkable access to nearby restaurants and attractions.
Leisure Family
8/10
Excellent
28 Sep 2025
Michael
Clean room, quiet, great location, only complaint is we didn’t have hot water.
Partner
10/10
Exceptional
27 Sep 2025
Steven
We came for the bike riding and were pleasantly surprised that they’re developing the trails all the way throughout Des Moines. We did three days of bike rides and we think about coming again every year. Those bike trails are the kind of things that would make us wanna live here
Friends_and_family Friends
10/10
Exceptional
24 Sep 2025
Jacob

Our go to for DSM

Hard to beat this hotel for the location and cost. We've stayed here multiple times, and it's within walking distance to most of the nightlife. Clean, plenty of parking, and the rooms are big.
Partner
10/10
Exceptional
19 Sep 2025
Chelsea
Nice and clean common areas and amenities. Parking garage access directly to room floor. Suite had full kitchen with stovetop and dish ware.
Leisure Family
6/10
Pleasant
14 Sep 2025
Mary
We didn’t get housekeeping at all nothing
I had to ask for clean towels and the dirty ones were left
I’m not sure if I was billed correctly for parking. I will review my credit charges
Leisure Family
10/10
Exceptional
12 Sep 2025
Robbin

Perfect for walking everywhere

Perfect location to walk anywhere you needed. Front staff was extremely helpful. He let us check in early, even when we didn't ask to. We were just asking about how parking worked until we could check in. We loved the large patio area. And everything felt very safe. We will definitely stay here again for an Iowa Cubs game.
Partner
10/10
Exceptional
04 Sep 2025
Jill
Great location
Leisure Family
10/10
Exceptional
31 Aug 2025
Tara
Everything was clean, comfortable, and staff were excellent.
Leisure Family
10/10
Exceptional
30 Aug 2025
Isabella
Staff was very friendly and helped with any needs right away! Our room was very clean and comfortable!
Leisure Family
8/10
Excellent
24 Aug 2025
mary
I don't like paying extra to park!
Leisure Partner
8/10
Excellent
22 Aug 2025
Brandy
The property was great! Didn’t like that you have to pay for parking when you pay to stay. Most of the staff was amazing except at check out the lady was so rude.
10/10
Exceptional
17 Aug 2025
Jessica
Location was perfect for family activities. Accommodations fit our needs.
Friends_and_family Family
6/10
Pleasant
06 Aug 2025
Verified traveler

Would have been great but it wasn’t

Did not inform guests that there would be no hot water. Chose this hotel for comfort and didn’t get it.
Will say the front desk folks are kind and friendly.
10/10
Exceptional
05 Aug 2025
Collyn
Front desk was very helpful
Business
8/10
Excellent
30 Jul 2025
Janyce
The area was clean and quiet. Was there for the National Senior Olympics
Leisure Family
4/10
Poor
21 Jul 2025
Hannah
The staff when I checked in was great and the woman running the breakfast went above and beyond! However, the evening staff were a bit rude about helping with internet connection. The elevator stopped working. The room was wheelchair accessible, but the plastic lip dividing the hallway and entryway and the kitchen and living room area was incredibly difficult to get a wheelchair over. The elevator was also tough to get a wheelchair in and out of. I selected this hotel for its breakfast (still amazing), its pool, location, and kitchenette. I was not happy with the evening staff or dirty room. There were not enough pillows for the pull out couch bed. I felt like the price was not equal to the value.
Leisure Family
4/10
Poor
30 Jun 2025
Donald

Not sure what the issue was.. not worth the cost

The hot tub jets did not work. The shower knob was loose and did not keep the temp correct… tried booking out, but no one was at the desk , called the number no one answered. Parking garage did not give bar code… was charged multiple time for parking?? Called service number and auto phone call kept hanging up.
Self
6/10
Pleasant
29 Jun 2025
Verified traveler

Not bad

Hotel was clean, and the staff was very friendly. Our room was also clean, but the ceiling AC unit kept dripping water onto the floor in the kitchen. It was very annoying hearing water smack the floor every few seconds. Other than that, our stay was great.
Partner
6/10
Pleasant
29 Jun 2025
Barbara

Just ok

Lots of issues, however they resolved most in a timely manner.
Partner
8/10
Excellent
29 Jun 2025
Sandra
Our stay was good. The rooms are clean and spacious. The only problem was the shower. Couldn’t shower first day because of no hot water. It was ice cold. The next day the shower started out hot then turned ice cold. Not fun experience trying to get shampoo and conditioner out with ice cold water then water turned scalding hot. Showers/ water requires attention.
Partner
10/10
Exceptional
21 Jun 2025
Kristy
We came for the day and night. So convenient to walk to restaurants and bars and farmers market Loved that we didn’t have to drive anywhere.
Leisure Partner
10/10
Exceptional
08 Jun 2025
Kristen
I had a very nice stay with my little granddaughter. She loved everything about the room! The hotel was great walking access to lots of great night life and places to eat, as well as the Saturday downtown farmer's market.
Friends_and_family Family
10/10
Exceptional
07 Jun 2025
Yoly
Conveniently located by the baseball park
Business_and_leisure Family
4/10
Poor
03 Jun 2025
Bill
At check-in we were not told that 2 hotels share the parking ramp and it makes a difference which entrance you use to attempt access to the hotel. After reloading the vehicle and moving it to the \"correct\" area, we were able to follow the winding path to our room. The room was clean and cool and comfortable. No internet access made the free Wi-Fi useless until Saturday AM. Showers were a completely random experience. No hot water for about the first 5-6 minutes Saturday morning, then numerous slugs of air from most of the faucets, AND then I got water warm enough to take a quick shower. My wife used it almost immediately after I did and she ran out of hot water. Sunday started out better, water much hotter much faster, but once again one quick shower was about all the hot water available. At check-out, no one asked how our stay was, or mentioned that there is problem with the infrastructure, or even asked which room we were checking out of.
Not worth the cost and I will have think twice about the value of Marriott properties going forward.
Partner
8/10
Excellent
25 May 2025
Pat
Would stay there again. Comfortable room.
Leisure Partner
2/10
Poor
25 May 2025
Kristin
Dirty. The vents were covered in dust, dirty toilet, old dirty silverware under the bed. The bed was like sleeping on a brick wall. The bathroom door was falling off the hinges and wouldn’t shut. The toilet paper roll holder was broken and the roll would fall off when we tried to use it.
Leisure Family_with_children
10/10
Exceptional
18 May 2025
Connie

overnight stay

our first day it was an excellent place in an excellent condition downtown friendly service exceptionally nice
Partner
8/10
Excellent
11 May 2025
Dennis
Property plus rooms have a strange arrangement--not bad just peculiar. Really interesting to find the elevator to the parking garage. Parking at $20.00 per night seems pretty high. Hard to find the front entrance.
Leisure Partner
10/10
Exceptional
10 May 2025
Mike
Very convenient and interesting hotel. Great for downtown access. Staff was courteous and friendly, and room was excellent. Excellent breakfast. Would definitely stay again.
Leisure Self
6/10
Pleasant
14 Apr 2025
Tony

Meh

I waited about 10 minutes at the front desk to check in because no one was at the front desk. Another guest even commented \"they\" were always gone. I tried calling an operator but it still only rang the hotel front desk. The only rooms available were the suites this weekend. There was no hot water, only fluctuations between cold and tepid water.
Friends_and_family Family
10/10
Exceptional
12 Apr 2025
Scott
Fastest check-in ever.
Leisure Family_with_children
10/10
Exceptional
12 Apr 2025
Clarinda

Nice and Comfy

I appreciated the home away from home feel. The full kitchenette and bar allows for meals in the room.
Friends_and_family Family
2/10
Poor
06 Apr 2025
Kassady
I will not tell you how much a spent on a room for one night, but for the price it was absolutely not worth it. The ONE reason I booked was for the dual bedrooms and hot tub. The hot tub didn’t work. Front desk said maintenance wasn’t on site and they’d have to leave them a note. Unacceptable for what we paid.
Leisure Family_with_children
10/10
Exceptional
23 Mar 2025
Jeffrey
Awsome place to stay, quick walk in the sky walks to get to events and places to eat and shop. Parking ramp for the hotel making for an easy parking every time. Inside of hotel was great and awsome breakfast service.
Business_and_leisure Family
8/10
Excellent
22 Mar 2025
Mike
Only thing that was really bad was no hot water Sat am when trying ro shower. Not good and they didnt do anything about since I booked with hotels.com
Partner
10/10
Exceptional
16 Mar 2025
Jordan

Excellent customer service

Tommy at the front desk demonatrated a true level of what it means to take pride in one's work. Tommy excels in effective communication by being able to quickly read people, anticipate their needs and offer what they are truly seeking as a guest in the Residence Inn. Tommy made our stay enjoyable simply from him just being his charismatic self.
The breakfast was fantastic! The attached parking ramp created a sense of security for my vehicle and was well worth the $20/day. I will definitely stay here next time I'm back in DSM.
Partner
2/10
Poor
08 Mar 2025
Deana
We had a issue with the toilet making her beeping sound all thru the night I was able to produce a recording to front desk.
Leisure Family
8/10
Excellent
24 Feb 2025
Brooke

Great stay!

Great stay! The room was wonderful, very clean. I was very impressed by the full kitchen and the room layout.
At first, I could not figure out how to turn on the lights so I had to take a shower in the dark. Also, I had housekeeping knocking on my door at 9-9:30am on checkout day which I didn't really appreciate.
Overall, I would definitely stay here again!
Business
6/10
Pleasant
10 Jan 2025
Fatima
Really great customer service. The walls were pretty thin so probably not the best for light sleepers
6/10
Pleasant
04 Jan 2025
Don
When I arrived the lobby and halls smelled like weed.
10/10
Exceptional
29 Dec 2024
Ben

Good!

Good! The place was clean! There were a few noticeable repairs needed but nothing that prevented us from doing anything.

Pool was HELLA cold. But it was December, so that could’ve been a product of cold coming through big glass windows.
Friends_and_family Family

Location & surroundings

Residence Inn Des Moines Downtown
100 SW Water Street, Des Moines, United States

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Residence Inn Des Moines Downtown

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