Name: Hyatt Place Des Moines Downtown
Address: 418 6Th Ave., Des Moines, 50309, US

8/10

Excellent

31 Jul 2026

Sawyer

Our stay was decent overall. The biggest downside was the parking situation. Parking is located in a garage across the street, but that wasn't disclosed when we booked the room. It would have been helpful to know that in advance so we could plan accordingly. Aside from that, everything else was fine, and we had a pleasant enough stay.

8/10

Excellent

27 Jul 2026

Sherri

Room clean but dated

8/10

Excellent

25 Jul 2026

Paula

The room was perfect for our needs. The staff that was there for check in was amazing. Parking for check in was not ideal. There was very limited parking to check in. We were able to take the skywalk to Casey's Center. Which is exactly what we needed.

10/10

Exceptional

20 Jul 2026

Donald

.

Family

4/10

Poor

17 Jul 2026

Mary

The rooms were large, comfortable and well lit. However we had to have our room keys rekeyed three or four times. The first time we were told they were getting a new system. The next time, we were told not to leave the key near a cell phone or credit card. So does that mean I had to use a separate purse just for the room key? The pool was a small lap pool so only person at a time could use it. There were 2 treadmills in the exercise room but they were both broken. We were told they had been broken for several weeks and that the hotel was having problems getting them fixed. There was one recumbent bike and a Peleton bike and one elliptical machine. There was only 1 weight bench. If you had more than 2 people at a time then the room was very crowded. Also they failed to inform us that they do not provide daily room cleaning unless you asked. I don”t need the beds changed, but fresh towels and empty wastebaskets would be nice. Not what I was expecting from a Hyatt.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

ben

Clean room. Great staff. Only issue i had was the parking and it wasn't bad. I understand its downtown and not much that could be done about it. Overall great experience!

Self

8/10

Excellent

08 Jul 2026

Melissa

Parking is crazy high 30.00 a day but parking ramp across street is only 16.00 for hours so suggest using that instead. Also my room was nice and big loved that but needs updates to trim , wallpaper . And sill windows cuz could hear all the noise out in alley way and I was on the 7th floor.

Friends_and_family Family

2/10

Poor

06 Jul 2026

Ryan

This stay was not good. Room was not cleaned well. Comforter was dirty and stained. Was refused a replacement. Makes you wonder about the rest of the bedding. Bed was very uncomfortable. On street parking unless want to pay overpriced parking garage. No knowledge of area from staff.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Anne

Adia and her entire staff were so helpful and welcoming. The room, pool, the location and the free breakfast all was great. Easy to walk and get to great restaurants, an Iowa Cubs baseball game and a free concert on the river. We had a wonderful time and we will be back!

Friends

4/10

Poor

05 Jul 2026

Daniel

Very fair to poor Hyatt Place experience. Basically old hotel rebranded but no new feel

Family_with_children

10/10

Exceptional

05 Jul 2026

Brenda

Could use some updates but all and all the stay was nice.

Family

8/10

Excellent

04 Jul 2026

Melissa

Very happy with the friendly, helpful staff. We had some unfortunate events pop up over our stay and the employees at the front desk were amazing!

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Matthew

Clean, friendly staff and great location.

Business

10/10

Exceptional

26 Jun 2026

Marie

The room was clean. Breakfast was great! There were kitchen made omelets, sausage, and potatoes. It's in a good location downtown with easy walking to downtown entertainment.

Partner

10/10

Exceptional

26 Jun 2026

Gerry Funkhouser,

Parking was fair- their parking garage was always booked and no onsite parking outside of that. I had to pay the whole stay, but other than this the place was great.

Self

4/10

Poor

22 Jun 2026

Museica

Expedia defaulted to my login name and last name on the reservation but we didn’t realize until we arrived. The lady at the front desk was super annoyed and short with us as we tried to navégate how to fix it. I had a receipt with my full correct name on it as proof and expedia called twice to confirm it was me and that they’d updated the name.

I get the name has to match but she didn’t have to be so short with us. When as my partner and I talked amongst ourselves she would interject to say “they’re going to charge you a whole new reservation, etc.” just adding extra stress. A Debbie downer told you so attitude vs. a more courteous and empathetic approach.

Expedia ended up fixing the name but the process could’ve been more supported with the proper energy.

She fixed it at the end by saying it was out of her hands which I get, but I see where the 3 stars comes from. After traveling 5 hours it’s not how you want to be greeted.

10/10

Exceptional

21 Jun 2026

Katrina

Great location everything we had planned was within walkable distance (we went to state capital, botanical garden, sculpture Park, farmers market)
Very good breakfast
Clean safe comfortable rooms
Nice pillows

Great staff 100% will stay again

Partner

10/10

Exceptional

17 Jun 2026

Terra

Huge, spacious rooms that were clean and comfortable. Walking distance to several restaurants. I wish we could have stayed longer!

Friends_and_family Family

6/10

Pleasant

26 May 2026

Debra

Breakfast was good, staff was helpful. Room was pretty clean. Bed was creaky. Access to car park across the street was spotty, as card scanner to open gate did not function reliably. It was nice to stay downtown with good places to eat in walking distance.

Family_with_children

2/10

Poor

24 May 2026

Steven

I would avoid staying at this property if I could. I stayed two nights over memorial day weekend. On Saturday, my key never worked to get me into the property. Every time I went to the front desk for help, the attendant told me I must have touched something with the key that demagnetized it and offered no permanent solution. This alone would not be very notable if not for the fact that when I returned on Saturday night, their entire electronic key system was down. There were 40-50 people in the lobby around 9:30 p.m. and it was quite noisy. I asked the front desk attendant if she could let me into my room. She asked if I was checking in. I said, no I checked in the previous day and my things were in my room. Could she please help me? She said no. I said and waited an hour. I returned to the front desk and asked what I could expect. She told me to get another hotel. I said what about my things? She said, oh I thought you wanted to check in. I can get you in with my master key. Upon checkout, I explained everything that happened and asked the hotel to comp my stay. They refused and blamed the night attendant for being a new employee, which seemed inaccurate and unfair to me. This hotel is not responsive to the needs of its guests. You can find better places to stay in Des Moines.

Family_with_children

10/10

Exceptional

24 May 2026

Francisco

Clean room and decent breakfast. A lot of unruly kids without supervision during my stay.

Partner

6/10

Pleasant

23 May 2026

Donnis

Liked it was near where we were doing activities. Maintenance needs to step up their game. Toilet issues, non working phone, and not many tv channels.

Family_with_children

10/10

Exceptional

21 May 2026

Tedd

Generally very nice, but a little worn. Could use a little paint and polish.

Partner

6/10

Pleasant

21 May 2026

Balaji

Trash was never cleared until I check out. 05/17 to 05/20. Breakfast was good but some items like boiled egg was hard.

10/10

Exceptional

18 May 2026

Michelle

Great location in the heart of Des Moines and so many walkable options to this hotel. The hot breakfast was wonderful and had that home cooked feel to it. The lobby is quiet and cozy.

Loved how comfortable the beds are and the hotel staff are super friendly and kind.

Would definitely come back to this hotel

Self

10/10

Exceptional

16 May 2026

Larry

Wonderful staff - very cordial and helpful

8/10

Excellent

07 May 2026

Michael

Good

10/10

Exceptional

05 May 2026

CHRIS

Staff were friendly, breakfast was decent and room was comfortable

2/10

Poor

03 May 2026

John

I have had a better room at a Motel 6 than at this Hyatt.
The bed was uncomfortable, would roll to the center.
The hot water in the shower was a dribble.
The carpet was old needing deep cleaning or replacing.
Room was not made up over night.
On the 7th floor traffic was so loud thought the bed was in the middle of the street.
Breakfast wasn’t bad.
Parking was across the street and $30. a day.

Partner

6/10

Pleasant

03 May 2026

Christena

The room was not clean. There was food in the fridge left by the previous guests, tabs from cans on the floor and the soap dispenser in the shower was empty and the bed was really noisy so when people moved, you heard it. I didn’t have an issue with parking but their ramp got full so other people had to find alternative parking.

Family

6/10

Pleasant

01 May 2026

Matthew

Badly needs to be renovated. Does not meet the typical Hyatt standard. Everything is beat up. Didn't even have snacks/drinks or basic medications available in the lobby. Thankfully it was only one night.

Self

8/10

Excellent

23 Apr 2026

Anthony

Everything was in good condition. Front desk people were very attentive and nice.

Self

10/10

Exceptional

22 Apr 2026

Emmanuel

This was a good location right downtown Desmoines and easy access to malls and restaurant thorugh Skywalk

6/10

Pleasant

19 Apr 2026

Jennifer

Friendly staff. Rooms could use some updating.

10/10

Exceptional

19 Apr 2026

Nicolas

Great place

10/10

Exceptional

18 Apr 2026

dawn

Great location, easy check in, The staff was friendly.

Family

8/10

Excellent

17 Apr 2026

Kimberly L

Our stay was very nice.

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Olivia

Friendly and helpful staff. Super nice to be able to take the skywalk around town when it’s raining. Lots of close by things to do.

6/10

Pleasant

15 Apr 2026

Darlene

Parking was easy...room needs attention.

Business

6/10

Pleasant

14 Apr 2026

Tasha

Breakfast was great. Cooked fresh with several items to chose from. Parking was priced way to high if park at hotel. Blinds in my room dusty, hair in shower with very slow drainage. Bed mattress broke down on the right side. The cable in room did not have a guide to show what was on. Ended up purchasing a fire stick. Room was very spacious and design worked well with a hallway as to not disturb others sleeping. Room could use some updates or repairs as stain on carpet and paint chipped from varies items. Staff were great! Very helpfull. Super friendly. Parking of 30 dollars a day is a deal breaker. If one night stay maybe but for a 4 night stay was pricey.

Friends_and_family Friends

10/10

Exceptional

10 Apr 2026

Jon

yes very good

Friends_and_family Friends

10/10

Exceptional

10 Apr 2026

Angela

The only person we saw was the front desk host and she was amazing. So kind

Partner

10/10

Exceptional

10 Apr 2026

Jacob

Great location for what I needed

Family

10/10

Exceptional

04 Apr 2026

Ezekiel

Nice place

10/10

Exceptional

03 Apr 2026

William

The breakfast was excellent and the parking garage across the street (connected by a skywalk) was convenient.

6/10

Pleasant

01 Apr 2026

katty

Breakfast was ok, should have more options.
Parking was ok,

Friends_and_family Friends

4/10

Poor

29 Mar 2026

ryan

Hotel definitely needs updating. Room was clean but definitely had seen better days. Bed and pillow were awful - pillows were flat and bed had dip in the middle. Thermostat in room wasn’t working - was uncomfortably warm without even a fan during the stay.

Partner

10/10

Exceptional

29 Mar 2026

Robin

Best breakfasts I've had in a long time. We parked at 5th and Keo, worked out great! Room was clean, beds were comfortable, staff was very friendly and helpful. Kids enjoyed the pool!

10/10

Exceptional

29 Mar 2026

Heather

The staff was friendly, the room was clean, and the breakfast was superb. Our stay at Hyatt Place Downtown Des Moines was exceptional.

Friends_and_family Friends

4/10

Poor

26 Mar 2026

Jason

Please let me begin that I have been a Hyatt Rewards member for over two decades. Hyatt Hotels were a go-to”during my business and conference travels. Further, I have stayed at this property a number of times since its opening.

I was amazed at the amount of wear and tear at this property. Wood trim on every surface was noticeably scratched, chipped or damaged in some way, the sofa fabric had a tear, etc., making it hard to determine if the facility was clean or not as the air of dinginess was everywhere. I found it hard to believe that the Hyatt brand would allow this type of surfaces that diminished the feel of the property.

Otherwise, all seemed orderly, staff were pleasant, everything was operational, breakfast was tasty…but the spaces I accessed had seen far more better days in the past.

Self

10/10

Exceptional

25 Mar 2026

Tammy

This was our second stay at this property. Rooms are spacious and clean. Staff is always pleasant. Felt safe and secure.

Partner

10/10

Exceptional

19 Mar 2026

Stacy

The room and staff were awesome, the breakfast was very good in the morning. I chose the hotel for location and it was perfect. I was surprised that it cost extra to park my vehicle, but the extra cost did out weigh the convenience.

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Moises

Great staff and rooms. Very clean and accessible. Cheaper or free parking would be perfect.

8/10

Excellent

13 Mar 2026

DUSTIN

Room was clean and orderly. Bed and pillows were quite uncomfortable and the towels were very rough and the water is very hard. Light breakfast was good.

Business

6/10

Pleasant

13 Mar 2026

Deric

Cashless at the lobby bar is dumb. Also, paying $30 to park is stupid.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Melanie

. Great property l enjoyed the quiet Halls No children running the halls. Big room comfy bed l

Partner

6/10

Pleasant

08 Mar 2026

Faith

The pool was very small, not much to offer if you have little kids.

Family_with_children

8/10

Excellent

04 Mar 2026

Mitchell

Had an issue with the inside metal lock when the door slammed shut it moved the metal and we we unable to enter back in the room until maintenance came. Unfortunately, maintenance was off premises and took an hour for him to arrive. He was awesome though! He taped the metal so it would not happen again during our stay.

10/10

Exceptional

04 Mar 2026

jonathon

Clean room Great staff just wish there wasnt a bunch of kids in the hot tub

Partner

10/10

Exceptional

02 Mar 2026

Gary

Perfect in every aspect

Partner

10/10

Exceptional

01 Mar 2026

William

The room was very spacious and well laid out. The location is great for any event downtown. The staff was very nice and accommodating. We would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

daric

Clean room. Staff was friendly

Partner

10/10

Exceptional

28 Feb 2026

Cindy

Clean room, nice staff

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Karrie

Clean rooms and great location

Self

10/10

Exceptional

24 Feb 2026

Kari

Large comfy room. Front desk staff were friendly. Would recommend this hotel.

Partner

10/10

Exceptional

23 Feb 2026

Jennifer

Solid room, great staff, as expected for a Hyatt Place

6/10

Pleasant

23 Feb 2026

Chadd

Staff was great. Hotel is very noisy. Can hear other rooms noise even from down the hall. Example called in a noise complaint on room 514 ay 10:30pm. I was staying in Room 522. All the way down the hall.

8/10

Excellent

18 Feb 2026

Joe

Room was good and staff was helpful

Partner

8/10

Excellent

17 Feb 2026

Julie

Great place

10/10

Exceptional

16 Feb 2026

Theresa

Skywalk to everything downtown is great

10/10

Exceptional

08 Feb 2026

irma

It was exellent

Leisure Family

6/10

Pleasant

26 Jan 2026

Alfred

Heater in the room was super loud. Kept waking us up. Breakfast wasn't that great. Muffins were rock hard. There was supposed to be potatoes with sausage in it, but the sausages looked like burnt pebbles.

10/10

Exceptional

25 Jan 2026

Jennifer

It was excellent. Easy, friendly and efficient

Leisure

10/10

Exceptional

20 Jan 2026

Colleen

Great staff!!

Leisure Friends

10/10

Exceptional

19 Jan 2026

Michael

Staff was extremely helpful and the breakfast was amazing!

Friends_and_family Family

6/10

Pleasant

18 Jan 2026

Brooke

Room & staff were amazing!!!
However, this place charges $30 to let people use their parking garage! I parked in the parking garage outside of Deus Luxe and it was mayyyyybe a 5 minute walk & $10. They should really lower it to something that's not ridiculous for downtown Des Moines.

Leisure Friends

4/10

Poor

12 Jan 2026

Stephanie

Linens were not clean, elevators were out, no hot water.

10/10

Exceptional

12 Jan 2026

David

Room was great, location is great, and the breakfast was fantastic!

10/10

Exceptional

11 Jan 2026

William

Only thing was the tv did get many channels and the parking is weird

Friends_and_family Family

2/10

Poor

04 Jan 2026

Jaden

We switched our room 3 times. The rooms were disgusting. The beds and sheets had stains all over them. The room smelled like onions. All of the towels were stained or had holes in them. It was clear that the first two rooms were not cleaned well at all. The last room was okay but not great. I would never stay here again. The were not staffed well and when we requested additional bedding and towels they said we had to go get them from the front desk because only one person was working. The staff never apologized once. I was extremely disappointed with the service received.

Business Friends

6/10

Pleasant

21 Dec 2025

Jan

The floor under the sofa was dirty. The water pressure is low. No decaf coffee option. The staff does not acknowledge customers when they come in and out. Very odd.

Leisure Self

8/10

Excellent

08 Dec 2025

Michael

Good food, comfortable room, and solid customer service.

Business

10/10

Exceptional

04 Dec 2025

Krystal

Staff very friendly at check in and helpful with parking issue.

8/10

Excellent

30 Nov 2025

Cynthia

Very friendly and helpful staff. Comfortable beds. Great breakfast.

Leisure Family

10/10

Exceptional

28 Nov 2025

Michelle

The room was very clean amd we had more an amazing stay

Leisure Partner

8/10

Excellent

21 Nov 2025

Jean

Our room was very clean; staff, especially at checkin, was very friendly and welcoming.

Leisure Partner

10/10

Exceptional

20 Nov 2025

Robin

The hotel staff was friendly and good looking

Business Family

10/10

Exceptional

20 Nov 2025

Joshua

Breakfast was fine. Parking was good, though a bit pricey in the garage across the street.

Self

6/10

Pleasant

18 Nov 2025

Jake

The hotel needs some work. Based of the high rating Expedia suggested, I was a bit disappointed. The room needs a new bed, updating of the furniture, the light above the door was burnt out, and the handle on the glass door to the shower was half attached. The pool area was propped open since the key card reader may be broken, the pool area was cold because or this and so was the pool itself.Also, the street noise is pretty bad. I was on the 4th floor and I could hear conversations and the vehicle traffic is very loud.

Business Self

6/10

Pleasant

17 Nov 2025

Trent

Needs an update

4/10

Poor

16 Nov 2025

Grant

The room was dirty. The floor was disgusting, we moved the ottoman to the couch and there was food underneath it. The sofa bed was gross. Furniture was dated and best up.

Friends_and_family Family

4/10

Poor

16 Nov 2025

Michael

The good: convenient and clean location and breakfast had ample options and was kept tidy. The bad: one of the night lights by the bed did not work, the shower water was very cold at 715am and wouldn’t warm up, the outlet in the TV stand kept tripping off whenever I tried using the iron or coffee maker, and finally, I had the Do Not Disturb placard hanging outside of my door but housekeeping still knocked and woke me up while I was sleeping.

Business

10/10

Exceptional

15 Nov 2025

Chandra

Very friendly staff, clean room and facilities.

10/10

Exceptional

14 Nov 2025

Dawn

Excellent location, very clean, good breakfast & the staff was great!

Leisure Family