Name: Hilton Des Moines Downtown
Address: 435 Park Street, Des Moines, 50309, US

6/10

Pleasant

02 Aug 2026

D A

The biggest problem(s) with this hotel was the room and amenities expense. We’ve stayed in many hotels of this caliber at half the price. It was nice that they had completely secured parking since the hotel is located downtown. We had no thoughts that our vehicle would be broken into or stolen. Of course that is a $30 per day charge to use their underground parking.
There are enough restaurants within walking distance and most of it can be walked using their covered skywalks. The parking in front of the hotel for checking in and out is very limited and can be quite busy at times.
The staff were very nice and helpful and the hotel restaurant was good and had average prices for a hotel this size.

2/10

Poor

01 Aug 2026

Marc

Our stay was extremely unpleasant. Our room was wonderful however unbeknownst to us there was a political dinner of some sorts. It attracted protesters, it didn't make us feel comfortable. Then your over reactive security staff on their treatment of us that wasn't with the dinner was absolutely criminal. Showing our keycard didn't temper their treatment. This was all mentioned at checkout and we were basically brushed off. They got paid, next

10/10

Exceptional

26 Jul 2026

Robin

.

4/10

Poor

25 Jul 2026

Heather

The bathroom was not clean. Breakfast was not good. Parking lot was full

10/10

Exceptional

23 Jul 2026

Danny

It was nice

6/10

Pleasant

22 Jul 2026

Rebecca

On site parking was sold out so you had to pay at a parking ramp and walk that was almost 2 blocks away or street park where you’d have to keep running outside to feed the meter. The TV kept freezing up on certain channels so it was basically useless and I had to stream movies on my laptop in order to watch something instead. Property itself was nice.

8/10

Excellent

19 Jul 2026

Carol

The room was great - clean and inviting. The bed was comfortable and I loved the walk-in shower!
However, I really did NOT like having to pay for parking at $30 a day!!! Also, there were NO freebies of any kind. Very disappointing.

Self

8/10

Excellent

13 Jul 2026

Samuel

Handicap parking could have more than two spots.

Family_with_children

8/10

Excellent

10 Jul 2026

Hannah

Beautiful and clean hotel. Located downtown so parking is tight. Expect to pay for parking which was a bit overpriced imo.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Brett

Overall great hotel. Upscale facilities, nice main space, good rooms. Need to add streaming to TVs and would prefer walk in showers to bathtubs.

Family

10/10

Exceptional

04 Jul 2026

Alicia

Clean and well-designed hotel with friendly, helpful staff at the desk, bar and restaurant. Room was very spacious. Parking is expensive on-site but very handy. Another garage is a block away and accessible by skywalk. I would stay again.

Partner

8/10

Excellent

03 Jul 2026

Jeffery

Ok

Partner

10/10

Exceptional

01 Jul 2026

KAYLA

You have to pay $30 per night to park at the hotel. It has a security system that you can check in and out of like a garage. It’s right next to the hotel. This hotel is linked to the downtown Skyway system. If you can going to an event at the Casey’s Center or Iowa Events Center, this is a great location. You pay a little more to stay here, but the location is worth it.

Family_with_children

10/10

Exceptional

30 Jun 2026

Mark

We received a surprise upgrade to a suite as a Hilton Honors member. Beautiful and impressive. Thank you (Brandon) to the front desk for this wonderful surprise!

Partner

10/10

Exceptional

29 Jun 2026

Lavon

Convenient for us as we had tickets to concert at Casey Center.

Friends

6/10

Pleasant

28 Jun 2026

Andrea

Pool small and too crowded to use.

Friends_and_family Friends

8/10

Excellent

28 Jun 2026

Mark

Shuttle service was very helpful and available when we needed it.

Partner

6/10

Pleasant

26 Jun 2026

Karen

I was disappointed that there was no parking available even though it was advertised for this site. We had to park a ways away and the hotel didn't comp our parking expense. It wasn't a huge deal, just a disappointment.
It was extremely noisy even into the early hours of the morning.
We purchased food from the little \"store\". It was fresh fruit and a salad. It was expensive but worth not having to go out. Once in the room we discovered the fruit was moldy and the salad way beyond being edible .
Yes, it was clean and beds were comfortable but I wouldn't choose this site again.

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Anna

No hot tub, pool was a bit cooler than we liked.

We had a cupboard door that was needing hinge repair, which I requested twice but no repair was done.

Everything else was great! Room was nice, beds comfy, pillows were awesome! I was able to get shuttle service to the airport very early. I requested extra coffee, creamer and plastic forks which were promptly delivered by the staff.

Elevators require a room key to go anywhere except main lobby, so the room areas were fairly secure.

All in all, it's one of the nicer hotels I've stayed in.

Self

10/10

Exceptional

20 Jun 2026

Brad

Awesome

Friends

10/10

Exceptional

17 Jun 2026

Darrly

Great overall except paying for parking

Self

10/10

Exceptional

14 Jun 2026

Thomas

The reviews that complained about this place must have been nothing but straight up haters! My first \"outing\" after cancer treatment and the hotel was amazing... the front desk were courteous and house keeping even was nice to my grand son that came with wife and I.

If there was a complaint , it would be ppl that had no business parking in handicap parking were parked in assigned spots most of weekend...management should check that occasionally as sometimes it was hard for me to get though garage and parking lot.

Family_with_children

8/10

Excellent

10 Jun 2026

Mary

The rooms were spotless and so fantastic to check-in to after a hot day at the zoo. The staff was receptive and helpful, even working with us to check in early! Pool was great, food was wonderful. Beds and room temp could not have been better. I was surprised that the televisions did not offer any way to order a movie for the kids or use smart technology to cast from our phones. Even in the most rural Iowa towns, this amenity is standard. It was an unexpected hiccup to an otherwise delightful stay.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Bryan

Would stay at again, close to venue

8/10

Excellent

08 Jun 2026

Mark

Good place

Self

10/10

Exceptional

06 Jun 2026

Maxemillian

The place was fantastic since the last time I was there

Family

10/10

Exceptional

01 Jun 2026

REBECCA

Great stay!! We will be back!!

Family

8/10

Excellent

31 May 2026

Lance Real Estate

No upgrades available as usaul

8/10

Excellent

28 May 2026

Nick

This Hilton location is outstanding. We always enjoy the stay here except for the mattress quality. They need to update/replace the old and hard mattresses. Also, the bar/coffee staff is always curt and a bit rude. Other than those two things, the hotel is fantastic!

Friends_and_family Family

6/10

Pleasant

26 May 2026

Tim

Needs updated rooms

Self

10/10

Exceptional

25 May 2026

Gerard

Really nice hotel, right in the centre of town. Great gym and pool. Very nice staff.

Friends_and_family Family

10/10

Exceptional

23 May 2026

Diane

Great location. Learned parking in street or city garage is a lot cheaper then theirs. Clean and very modern.

Friends_and_family Family

8/10

Excellent

09 May 2026

karen

Beautiful

Self

10/10

Exceptional

05 May 2026

Nancy

everything was very nice but we did fine a bandaid on the floor in the living area it was very expensive to stay and I don't like to pay for wifi in a suite in should be included

Partner

10/10

Exceptional

26 Apr 2026

Tami

Every staff member is very welcoming and very helpful

10/10

Exceptional

20 Apr 2026

Paul

The fee to park at the hotel was a shock.

Partner

10/10

Exceptional

20 Apr 2026

Rosie

Great stay! Very clean, everything was well, beds were super comfy. Only down I would say is I couldn’t connect Disney+ for my boys but other than that I would definitely book again!

Family_with_children

6/10

Pleasant

19 Apr 2026

Jessica

Pool was closed. Our toilet leaked. There was a dried Kleenex or something stuck to the ceiling in the bathroom.

10/10

Exceptional

19 Apr 2026

Michelle

Beautiful hotel nice spacious rooms. Cleanest hotel I’ve stayed in. Parking is $30 right next to the building otherwise you can do meter parking across the road. Would stay again if in the area!

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Eric

There was no breakfast only a restaurant for eating. The bar selection was great

Friends_and_family Friends

10/10

Exceptional

30 Mar 2026

Hannah

The stay was great! The hotel was very clean and modern. Would stay here again!

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Jason

A front receptionist was repeatedly rude to the customers she managed over the phone. She was argumentative and denigrated her customers on the phone….including me. She argued with how I made my reservation - a phone call to Hilton reservations- she stated was made through a third party. That sort of rudeness required a re-think of her people-facing role. She became frustrated, her voices was raised, argumentative and simply rude. Never should she have access to customers.

10/10

Exceptional

25 Mar 2026

Randall

The access to the Casey Center was fantastic. I loved the raised walkways between the buildings and the hotel. Val at the front desk was amazing during check in on Saturday.

Family_with_children

10/10

Exceptional

23 Mar 2026

Lifeng

good

10/10

Exceptional

16 Mar 2026

Sherri

Clean room, comfy bed, was quiet at appropriate times. Pillows are nice and big!!! I felt safe! We were blizzards in, never lost power. Great stay!

Self

10/10

Exceptional

16 Mar 2026

Sherri

Shower head could use an upgrade, not enough pressure. Pool said heated but one dip of my feet and I was out. Too cold!!!! Overall, comfy stay!

Self

10/10

Exceptional

11 Mar 2026

Jason

This property is modern, super comfortable, restaurant bar - it can be a conference hotel or a family vacation. Parking, valet, layout is all so efficient, convenient and the staff are incredibly friendly and helpful. Online check in and room highlight guest safety and security.

Nice lobby bar that can be as business-like or as casual as guests make it. Great stay.

6/10

Pleasant

28 Feb 2026

Jessica

Staff was very nice, but there were unsupervised small children running all over the hotel screaming. The hotel restaurant food was terrible, but very overpriced.

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Savannah

Clean rooms and loved the ability to use the skywalk.

Family_with_children

10/10

Exceptional

22 Feb 2026

Candice

Nice and clean

10/10

Exceptional

08 Feb 2026

Dan

Clean room. Friendly staff.

Business_and_leisure Self

10/10

Exceptional

27 Jan 2026

Matt

Great location and parking accommodation.

Business_and_leisure Friends

10/10

Exceptional

20 Jan 2026

Katie

Had a great stay for a work trip. Very clean, comfortable room and staff were very helpful. Hotel is connected to the event center too which made things very easy

Business

10/10

Exceptional

18 Jan 2026

Kathryne

It was quick and easy to get airport transportation!

Leisure Family

10/10

Exceptional

16 Jan 2026

Heather

This is the second time we’ve stayed at this hotel and we were just as happy the second time around. The rooms are clean, beds are comfortable and location is convenient. The restaurant and Starbucks on site are a huge plus as well! Will definitely stay here again.

8/10

Excellent

03 Jan 2026

jason

Close to venue.

Leisure Family

8/10

Excellent

03 Jan 2026

Jim

Sink in bathroom would not drain

Leisure Family

10/10

Exceptional

24 Dec 2025

Jennifer

Clean, good service

Leisure Family_with_children

8/10

Excellent

17 Dec 2025

MIKE

THERE WAS A PAIR OF MENS UNDERWEAR ON THE FLOOR WHEN WE ARRIVED

Partner

10/10

Exceptional

15 Dec 2025

Diana

Everything was great

10/10

Exceptional

12 Dec 2025

David

Great place!!!

8/10

Excellent

10 Dec 2025

Sarah

With the price of the breakfast buffet, there should have been more than 5 options of warm food to choose from

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Jeff

From entry to exit, we felt taken care of and appreciated to being Hilton's guest. Christmas decor and perfect volume to lobby music can always capture the feeling of 'Escape' from hustle & bustle. Thank you, Hilton!

Business Family

10/10

Exceptional

07 Dec 2025

Courtney

Our room still had beer in the fridge from the previous customers. Parking was convenient once we located it. Room was nice overall

8/10

Excellent

07 Dec 2025

Kindra

Room was clean, staff was awesome.

Friends_and_family Family

6/10

Pleasant

10 Nov 2025

Erin

Housekeeping staff. After vending for long days not just once but twice returned late evening only to find not just one but both rooms had not received any type of house keeping. The trash was full, bath towels not swapped out. According to the report the rooms were done?

Business

10/10

Exceptional

09 Nov 2025

Heather

Awesome hotel amenities, really easy check in process! Great hotel bar.

Business

10/10

Exceptional

03 Nov 2025

Gwen

Great stay!

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Christina

Clean and quiet room, excellent restaurant, and very accommodating staff.

Leisure Family

10/10

Exceptional

28 Oct 2025

Leanna

Was Not disappointed with all around service staying here. Will definitely be back.

Business_and_leisure Family

8/10

Excellent

27 Oct 2025

Celine

Disappointing that we get no perks even with our Centurion American Express card because we booked through a 3rd party. I guess loyalty changes then??

Business_and_leisure Family

2/10

Poor

26 Oct 2025

Kara

We paid for the presidential suite so we arrange our flights to arrive by 4pm to check in but have to wait until 530 to check in. Seems crazy that we pay a lot for a hotel room but have to wait around forever. Never got comped a breakfast or anything. We come every year for the Brian Keck tourney. We love this hotel but this will be our last year. We will get an airbnb next year. We could enjoy our room until 915 because we couldn’t check in and then had to hustle to weigh ins. Highway robbery!!

10/10

Exceptional

25 Oct 2025

Brian

Modern and convenient facility with pleasant staff.

10/10

Exceptional

19 Oct 2025

Karen

Everything was great… good food in the restaurant.

8/10

Excellent

19 Oct 2025

Curtis

Worked well for our short visit

Leisure Family

10/10

Exceptional

18 Oct 2025

Ryan

Clean rooms and helpful staff

Partner

10/10

Exceptional

15 Oct 2025

Eddie

Great place

Business Self

10/10

Exceptional

13 Oct 2025

Carrie

Staff were very friendly and helpful. Convenient parking.

Business

8/10

Excellent

10 Oct 2025

Dayra

Although the hotel was excellent the receptionist was not welcoming. Interesting how your whole experience can be affected by your first impression at the reception.
Also, I don't recall reading anywhere in my reservation package that parking is $30/day! For Des Moines that's significant.

Business_and_leisure Family

10/10

Exceptional

08 Oct 2025

Violet

Great venue to hold business meetings and a successful conference!

Business

2/10

Poor

06 Oct 2025

Heidi

My suite was not ready at check in ! They had to clean it so it was 45 min from check in t 3 before it wa ready. They told me since it was a third party booking there wa nothing they could to to comp me except give me 2 breakfast vouchers! Breakfast was awful nd not much of selection for $23 per person . pancake hard s a rock ! Room was not the cleanest. Very disappointing esp for the amount of money I paid.

Leisure Family

4/10

Poor

05 Oct 2025

Angelique

The shower wouldnt stay close and wouldnt drain we told them about it about an hour of check in theu said they would fix and didnt i almost fell getring out of the shower because water was wasnt draining. Not happy at all with what inpaid for the room very ipset

Partner

10/10

Exceptional

04 Oct 2025

Jill

Great rooms. Clean. But I can hear the people in the next room

10/10

Exceptional

03 Oct 2025

Aaron

Awesome

10/10

Exceptional

29 Sep 2025

Gena

Friendly staff. Clean room. Conveniently located.

Leisure Family

10/10

Exceptional

25 Sep 2025

Jared

Never ate Bar was busy!

Leisure Family

10/10

Exceptional

25 Sep 2025

christy

I wish the outdoor area would have been open is all

Leisure Partner

10/10

Exceptional

24 Sep 2025

Rachel

Staff was super nice and the hotel was very clean. Beds were soo comfy.

Friends_and_family Family

6/10

Pleasant

24 Sep 2025

Daniel W

The property was safe and overall clean.

Leisure Partner

8/10

Excellent

20 Sep 2025

Jennifer

Location was great. Rooms were clean. Beds seemdled small although was supposed to be two queens it seemd more like fulls.

Friends_and_family Friends

10/10

Exceptional

20 Sep 2025

Kelsey

10/10 - very nice, affordable and convenient. We were in town for a concert and were within walking distance to the venue and downtown. This will be our new place to stay every time!

Leisure Family

6/10

Pleasant

19 Sep 2025

Yekaterina

customer service needs improvement

I stayed at the Hilton for business this past weekend. The location is excellent, the rooms are comfortable, and the food was good. However, the customer service could use improvement.
There was an issue during my stay—something that was a mistake rather than intentional—and it was resolved. The manager personally came over, apologized, and offered our company four drink coupons for the bar, which I appreciated.
On Sunday morning, Starbucks inside the hotel was closed earlier than expected, so we asked the bar attendant if we could use the coupons for two non-alcoholic cocktails. To our surprise, we were told that the coupons were valid only for alcoholic beverages or coffee. I explained that we simply wanted the same cocktails, just without alcohol, which would actually cost the hotel less. Still, the answer remained no, and we were told, “You can come back tomorrow when Starbucks is open.” Since we were checking out that day, that wasn’t an option.
In the end, we returned the four coupons with our best wishes. I share this not because of the initial mistake—which can happen anywhere and was handled well—but because the bar experience reflected a lack of customer service and flexibility. A simple solution could have turned the situation into a positive one, but instead it left a disappointing impression.

Business

10/10

Exceptional

14 Sep 2025

Jeffrey

T

Leisure Family

10/10

Exceptional

05 Sep 2025

Michael

Safe.

Self

10/10

Exceptional

24 Aug 2025

Connie

Great staff

10/10

Exceptional

24 Aug 2025

Christine

Perfect location

Perfect location for a weekend family trip. Loved the skywalk for accessing the events center. Breakfast burritos were delicious!

Friends_and_family Family

10/10

Exceptional

21 Aug 2025

Annie

From check in to check out, great ease and great comfort. Very clean. Very helpful staff!

Friends_and_family Family

10/10

Exceptional

19 Aug 2025

Leslee

Would definitely rebook here

Great experience, beautiful hotel and friendly staff.

Friends_and_family Friends

8/10

Excellent

18 Aug 2025

Erika

Food options were good in the hotel restaurant, nice pool, comfy beds

6/10

Pleasant

14 Aug 2025

Nikolaos

Not what I would expect from a Hilton. The grab and go items are very limited without any serious thought put into it. Whoever does the food service has no clue as to what a good snack or healthy and wholesome meals mean. For example, the lunch packs are cheese, eggs, melon and crackers. I mean what is that and who eats that? At the restaurant, there’s no option to take buffet items in a plate to your room, you have to order to-go. That must change. The parking situation is limited with the underground parking small and a small outdoor parking. This hotel needs to put some effort into their service. That is NOT what you expect from a Hilton in a major city in America.

Leisure Family