Name: Ramada by Wyndham Des Moines Tropics Resort & Conf
Address: 5000 Merle Hay Road, Des Moines, 50322, US

6/10

Pleasant

18 Jul 2026

Breanna

The kids loved the pool, we had a pool side room and the humidity was so bad it felt like everything was wet the whole stay. The staff was super nice and helpful

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Shelley

Overall I would say this is a 4/5 star.
Pros- beds were super comfortable, nice clean linens and rooms. Which were even furnished with a small kitchenette that had a single cup coffee pot, refrigerator and microwave!!!! AC in Room worked great.

Cons- the shower head didn't work as well and most the water was leaking from the faucet. The outside needs cleaned up as trash was blown everywhere, however it did not effect the inside. I would definitely stay here again!!!!! My kids really enjoyed the Waterpark as well and everything was In working order.

Family_with_children

4/10

Poor

16 Jul 2026

Emily

I will start by saying the staff was incredibly kind and helpful so 5 stars to them! But, the property was awful. The 1st room we were placed in was COVERED in mold, the bed, couch and air conditioner all had mold all over them. The room smelled awful, I assume due to mold. The elevator also smelled very badly. I am sure its hard to keep moisture out as it has a water park inside the hotel. I took pictures of the mold and the staff promptly got us into another room. That room was better but there was still a small amount of mold on the AC unit. Overall, the hotel and water park were not in great shape. I would not go back. The staff was kind and prompt.

Family_with_children

6/10

Pleasant

15 Jul 2026

Tate

K

10/10

Exceptional

15 Jul 2026

Montrel

are go to place when we take trips to iowa from wisconsin god bless you guys!!!!!

4/10

Poor

14 Jul 2026

Doug

Its just rough now... hadn't been there in 10 years... Not as nice as it once was. The little water park is great, but if the hotel is not clean and you can't wash towels and keep them stocked in the pool area there is now way that water is disgusting.

4/10

Poor

14 Jul 2026

Joshua

A/C in the pool area did not work. Asked the staff about it and they said it would cost $500k and they were not going to fix it. Every door (including entry door) had been kicked in and none of them would stay shut. I had to push on the door to get it to deadbolt shut. We stayed 3 nights and housekeeping never came to our room for the duration of the stay. TV didn't work in the living area. Carpet was wet when we walked in the first night and was still wet the day we checked out.

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Shawn

The bathroom door did not lock. Other doors did not lock. Hair strands in bed, stained beds. Light fixtures coming out of ceiling. Not happy at all. The good thing was the waterpark.

Family

6/10

Pleasant

12 Jul 2026

Christian

Room was not the greatest in condition. The smoking area was just outside our window. We could smell everything that was being smoked out there. However, for this price it is worth it as you get to enjoy a nice pool without a resort fee. As for the internet, arcade, and restaurant. The restaurant is nice with plenty of options and has a bar. The arcade however is not very good and some of the candy was expired. Internet service was touch n go and would sometimes not have any connection. Overall on a budget this is a somewhat good deal but we will probably not stay here again.

Partner

2/10

Poor

09 Jul 2026

Judith

It was really bad. Room service never came around. We stayed for two nights. We only went to The pool once because there was poop on the pirate Ship and pool..

Family_with_children

8/10

Excellent

07 Jul 2026

Amy

This would have been a wonderful stay if the place was cleaner, and the pool says no life guards but yet the kiddos pool was closed because there were no lifeguards. Enough parents with their little could have over seen them while they swing. Our time swimming was cut short due to the two year old not being able to swim.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Matt

I love this place. Thanks

Self

2/10

Poor

07 Jul 2026

Noble

My room had bedbugs and my refund hasnt came yet

2/10

Poor

06 Jul 2026

Bryant

Everything was filthy, poorly kept, and the place smells terrible. Breakfast is a joke. Pool was disgusting we didnt even swim in it. One of the worst places we have stayed

Family_with_children

10/10

Exceptional

06 Jul 2026

Matt Harmon

The friend desk lady was amazing she was super helpful kind and even funny and really made the place what it was as far as the hotel goes.

2/10

Poor

05 Jul 2026

Wes

Never stay there again place is a dump

2/10

Poor

30 Jun 2026

Tina

room had stains tv and telephone didn't work, had no workable shower door. stains in the carpet, ripped up carpet,

Family_with_children

6/10

Pleasant

30 Jun 2026

Ashley

The building needs work but you can tell they are trying. Every staff member was helpful, polite and accommodating. With continued updating, this could be a gem for families. Maybe don’t spring for poolside views, our room felt wet. Kids had a great time in the pool though.

Family_with_children

6/10

Pleasant

29 Jun 2026

Gladys

The staff was exceptionally courteous. The bed in the room was exceptionally comfortable.
However, I encountered several issues during my stay. The television was non-functional, and the bathroom lacked a shower curtain, as it was only equipped with a half-door. These shortcomings significantly diminished my overall experience.

Friends_and_family Family

4/10

Poor

26 Jun 2026

Carrie

I thought the property was disgusting. Stained carpet. Left over food by the pool left out all night. While eating in the restaurant a mouse ran by us into the kitchen. The floor in the shower in my room was so slick I had to put a towel down so i didnt fall. We were told by the manager of the restaurant that the entire hotel had a bad rodent problem. I cant believe Ramada has anything to.do with the place.

Family_with_children

6/10

Pleasant

26 Jun 2026

Lorene

There was a dead bug at the entrance ro the restaurant. The front desk clerk looked and acted very professional. The management ;however did not look at all professional

Friends_and_family Family

4/10

Poor

25 Jun 2026

Shane

This was a hard one because the images look fantastic on Expedia. That however is where it ends.

From the moment we stepped foot in the building you could feel a level of moisture in the atmosphere. I'm not sure if the water park was an after thought but everything just felt not dry. The main area had huge fans running nonstop to circulate the humidity and every metal surface had a hint of rust on it. Both in the hallways and in the room.

There was absolutely no ventilation fans in our room/bathroom so there was nowhere for the moisture to go after taking showers. Speaking of, the pocket door did not fully close which meant you really did not get any privacy when using it. The shower while it looked nice, was poorly done and sprayed water all over the floor. So much so, we had to use two towels to sop it all up.

There was no landline phone in the room to call the front desk, which was odd.

Breakfast was bare bones and both days they were out of fork and the staff just shrugged it off when multiple guests asked for forks to eat their waffles.

Overall it just seemed like a place that over time up-keep has gotten harder and harder for the owners to maintain. Lots of things with \"Out Of Order\" signs and Landlord special paint jobs to cover poorly done repairs.

Don't let the Expedia reviews fool you. This is a 2 Star hotel at best

Family_with_children

6/10

Pleasant

24 Jun 2026

heathe

Property was good but room maintenance poor hot tub in maintained floating skin

Family_with_children

10/10

Exceptional

23 Jun 2026

Melissa

Very clean and nice and quite

Friends

4/10

Poor

22 Jun 2026

Jeremiah

Mouse in the restaurant… trash and food all over the pool and front desk area… about 7 different things broken in our room (suite).

4/10

Poor

21 Jun 2026

Jacie

Needs updated & cleaned.

Business

6/10

Pleasant

21 Jun 2026

MATTHEW

No hot water, bag over smoke alarm, cracks in the wall, lid to the toilet seat was broken and screw holes in the door looked as if you didn't care how the room looked.

Family_with_children

8/10

Excellent

21 Jun 2026

Benjamin

Family friendly, could be a little cleaner. Also could be updated. Breakfast wasn’t very good. Water park was fun for the kids. Nice that the restaurant and bar are open till 3am. Staff was nice, and accommodating.

Family_with_children

6/10

Pleasant

21 Jun 2026

Justin

I was just disappointed with the bathroom doors in our room. They did not lock or stay closed.

Friends_and_family Family

6/10

Pleasant

19 Jun 2026

Tim

The Waterpark is pretty good and oie kids had fun. The rooms smell and are not the greatest. Beds were decent and we slept well. The price is inexpensive...and the Waterpark being included was great. But if I would have known the state of the rooms I would have made reservations elsewhere.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Antonia

El único problema fue que el control del tv nunca funcionó pero es algo que se puede arreglar para siguiente inquilino

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

John mackenley

Very nice

Partner

10/10

Exceptional

18 Jun 2026

John mackenley

Very nice cool

2/10

Poor

17 Jun 2026

Megan

Bed was yellow and nasty. Shower really is opened so when you shower, it gets all over the floor. Carpet is soaking wet. Hallway stinks and wet rags under the ice machine. But for 80 dollars its not bad. What did you expect.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Joshua

My 8 year old daughter loved the indoor waterpark. The attached pizza restaurant was also very good.

10/10

Exceptional

16 Jun 2026

Terence

Great atmosphere me and my family enjoyed every minute of the stay the slides were fun food was nice and great vibes

Friends_and_family Family

4/10

Poor

14 Jun 2026

Cecelia

The pool staff allowed several small children in paddle jumpers go down the water slides but when my daughter went up in hers they told her she couldn't. And it's not bc there were different employees bc right after the same girl let 3 more in paddle jumpers go. The deepest pool they had was 4 ft and was closed until the day we left the other days they had children running and cannon balling dang near on other children. It was chaos. The bathroom pocket door was off the hinge so it didn't easily open and shut. I guess some guests decided to smoke weed outside my window every night so it smelled like skunk every night in our room. The arcade machines when the claw would grab the prize got stuck on the claws so my kids lost about 4 prizes. The bars stools were rusted so it rocked all over the place. The desk in my room was unusable i sat my purse on it and it shook so bad I was afraid to put anything on it or use it scared it would collapse. The rooms were nice and clean and organized but the maintenance was terrible. And the guests children were running up and around the entire hotel yelling and carrying on at all hours. The restaurant was ridiculous the prices high and no meals so had to buy the sides separate which costed my family 90.00 for 5 meals that were subpar, I spend that on a sushi restaurant at home and it's 5 star restaurant. We got Mac and cheese for one kid. 2 sandwiches with wedges each and 2 orders of boneless wings and one side of wedges so not 5 full meals.

Family_with_children

10/10

Exceptional

14 Jun 2026

mariluz

The water park was amazing very family the rooms are not the best but good enough to be comfortable and safe with your family.

Family_with_children

10/10

Exceptional

14 Jun 2026

Amber

We recently stayed here while visiting family in Iowa. Overall, it was a decent experience with both positives and negatives.

We specifically booked a poolside room, expecting easy access to the pool area. While our room technically overlooked the pool, it was located upstairs and around the corner, which wasn’t quite what we had in mind when booking “poolside.”

The indoor water park was definitely the highlight of our stay. My grandkids had an absolute blast, and it provided hours of entertainment. The room itself was clean, and the staff were very friendly, helpful, and pleasant to interact with throughout our visit.

The property could use some updating, particularly the carpet in the common areas, which is showing its age. Another disappointment was that the restaurant closed because it opened at 3:00 PM, making it difficult to grab lunch.

Overall, if you’re visiting with children and plan to spend time at the water park, it’s worth considering. The friendly staff and clean rooms were appreciated, but some facility updates and expanded dining hours would greatly improve the guest experience.

Family_with_children

10/10

Exceptional

13 Jun 2026

Constance L

I enjoyed my visit, with my grandkids. The staff were very helpful..

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Cathy

Clean comfortable room.

Partner

10/10

Exceptional

11 Jun 2026

Mary

Our stay was great. The women working the front desk was amazing. The pool was great and the food from the sports bar was excellent. The back could have used some cleaning as there was a pizza and other trash out there but outside of that it was amazing

Family_with_children

6/10

Pleasant

11 Jun 2026

Kim

Our recent stay at the property was okay overall, but there were a few issues with the bathroom that made the experience less comfortable. The bathroom door does not lock, which reduces privacy. Additionally, the shower has no door, and whenever we used it, the water would flood the entire bathroom floor. Fixing these issues would greatly improve the stay for future guests.

Family_with_children

6/10

Pleasant

10 Jun 2026

Brooklyn

Went to check in and there was no staff anywhere to be found. Had to sit in the lobby with a 4 year old and infant for over 20 mins. The lobby definitely smells like smoke too. My 4 year old did have a lot of fun at the waterpark though. There was towels just thrown everywhere in the pool area so it would be cool if they had someone to pick up often throughout the day.

Family_with_children

6/10

Pleasant

10 Jun 2026

Bruce

It was an ok stay

Friends

2/10

Poor

09 Jun 2026

Sunil

The rooms, common water park area and breakfast area was far from clean. We had a leak in our room from ceiling. The staff said they’ll patch but refused to give us a room. People smoked and smelled terrible. Room bed were bad as well.

Family_with_children

8/10

Excellent

09 Jun 2026

Lana

This place is dated but it’s a cool place if you have children. This Ramada needs a make over its time! The staff is nice check in was easy.

Partner

4/10

Poor

09 Jun 2026

Jonathan

It just started off bad as soon as we checked in our room was about 80-81° so we decided to go see a little bit of the town and go grab dinner somewhere came back to the room. It was still 81° very humid. Went down to the front desk to ask them for a room that AC worked in he said he would give me a different room and he would refund me the difference. So we had to swap rooms luckily that AC was working, but in the other room, they put us in the bathroom sink only had cold water no hot water. Still waiting on my refund from the room. I have called twice to see when I will receive it and they said I would get half back but when I called today they said they were not going to give me the refund. Just bad business

Friends_and_family Family

4/10

Poor

08 Jun 2026

Deudovica

I wouldn't come back . The facility was not vert clean, Housekeeping didn't do a very good job they would always be missing something. Also the breakfeast was terrible.

Family

2/10

Poor

06 Jun 2026

Jamie

Please do not book a stay at this hotel. The property wasn't well kept. It was filthy, smelly and outdated. The staff was nice but very unprofessional. The water park area was disgusting, my kids didn't want to walk around barefoot. There was poop in the pirate ship and the pools looked as if the haven't been cleaned in awhile. There were stains on the carpet throughout the hotel and holes in the curtains in our room. To top it off, I had to check my family out at 1 am due to mice in our room. This trip literally brought me to tears. Please take your hard earned money elsewhere. You and your family deserve better.

Family_with_children

4/10

Poor

05 Jun 2026

Micaela

Restaurant was great, front desk staff seemed overwhelmed and under staffed

Friends_and_family Family

8/10

Excellent

03 Jun 2026

christa

Everything was good no issues

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Waldemar

😁😁

Family_with_children

8/10

Excellent

02 Jun 2026

Chelsea

This property was priced well and had a restaurant with bar on site. The water part closes at 9 pm so that was a bummer as we were unable to use it and it looked very enjoyable. The pasta we ate was delicious and priced fairly as well.

Friends_and_family Family

2/10

Poor

31 May 2026

Kayla

Disgusting, poorly staffed. Mold in the pool, hair in the pool, over crowded

Family_with_children

6/10

Pleasant

30 May 2026

Mai

Need some updates but overall okay for kids.

Friends_and_family Family

2/10

Poor

30 May 2026

Connie

This property was absolutely disgusting. We ended up having to move rooms due to a mouse situation and ultimately ended up leaving hours earlier in the middle of the night because of another mouse situation, trash everywhere. The hot tub was not even as warm as a lukewarm bath. The child's pirate ship water play area was absolute Ice cold water due to a broken heater pump. None of the lifeguards knew what they were doing. And were absolutely rude and terrible to my children. And nitpicked with other kids and allowed certain guests to break certain rules, while others had to follow them when I tried to address all of these problems, the manager and staff was completely rude to me to the point where they are fighting a refund with me right now. We had to leave in the middle of the night to make a 7 hour drive home. Because of the nonsense.

Family_with_children

10/10

Exceptional

30 May 2026

Yalili

Todo muy bueno me gustó mucho y el trato excelente volveré pronto Dios mediante

Family_with_children

10/10

Exceptional

28 May 2026

Dianleis

👍

Family_with_children

10/10

Exceptional

27 May 2026

Natasha

It was a great stay for my boyfriend and our daughter the day before her surgery

Friends_and_family Family

10/10

Exceptional

26 May 2026

Jeannie

Every thing

10/10

Exceptional

25 May 2026

Ernesto Suárez

La verdad es que al principio tenia mis dudas, leí los review de otras personas y no hablan casi nada bueno del lugar, pero decidimos darle una oportunidad y vivir la experiencia mi familia y yo, recomendaría que la piscina de los mas pequeñitos tuviese el agua tibia, porque estaba demasiado fría, por lo demas todo bien

Family_with_children

8/10

Excellent

25 May 2026

Michelle

The water where the pirate ship was very cold. Booked the hotel for the fun water park but my kids didn’t play in that area due to it being pretty cold. Hotel staff we’re nice. Breakfast was good. My kids loved the arcade inside the hotel.

Family_with_children

8/10

Excellent

24 May 2026

Kelsey

I read so many negative reviews about this place, I was hesitant to book a reservation. The truth is, this hotel is outdated and could use some TLC, but overall it served its purpose. My kids enjoyed the waterpark and the arcade! The staff we encountered were super friendly! Our TV wasn’t working and maintenance was there within minutes. My biggest recommendation would be for them to turn off all the lights in the waterpark when it’s closed, or add curtains to the windows. We had a poolside room and the lights were so bright, they lit up the entire room even with the blinds closed. We did not see any mice, bugs on towels or mold, as other reviews have suggested.

Family_with_children

4/10

Poor

23 May 2026

Lisa

Was not very clean! I waited 15 minutes before someone came to check me in.

Friends_and_family Family

8/10

Excellent

23 May 2026

Jeremiah

Na

Family_with_children

4/10

Poor

22 May 2026

Debbie

Entryway was filthy dirty. The sheets on one of our beds had holes in them. I had to wipe down the tables and counters as they were sticky.

Family

8/10

Excellent

22 May 2026

David

Muy bonito el hotel las piscinas son muy bonitas me gustó mucho

Friends_and_family Family

2/10

Poor

18 May 2026

Philip

I booked this hotel for a fun overnight getaway with my boys, mainly because of the advertised waterpark, and unfortunately the experience was very disappointing. The room itself was fine, but the waterpark closed at 5:00pm!!!!! with check-in at 4:00pm, that left very little time to actually enjoy it that evening. That information should be made much clearer when booking. They ended up leaving a tiny little pool open at the insistence of a different guest, but were rude about it.
The staff experience made things worse. Employees were confrontational and even bickering with each other in front of guests, which created a very uncomfortable atmosphere. Breakfast was also extremely meager and underwhelming.
Overall, what was supposed to be a fun family night away ended up being stressful and disappointing. I left wishing I had chosen somewhere else.

Family_with_children

4/10

Poor

18 May 2026

Austin

I had the same trash in my room from thursday till sunday when i checked out. Toilets werent sealed. Tv didnt work. Blinds broken. Floors ripped. I can keep this list going and going

Friends_and_family Family

6/10

Pleasant

14 May 2026

Paul

Huge room, comfortable bed

Partner

10/10

Exceptional

13 May 2026

Cordell

Great service and amazing amenities

Friends_and_family Family

8/10

Excellent

12 May 2026

Stephen

Before I checked in to my 1st floor room, I could hear this extremely loud noise coming from the \" maintenance room\" just down the hall. Could be heard throughout. Apparently has something to do with the pump, or filtration for the water slide at the indoor pool and playland. Anyway, was then given a room on the 2nd floor. The cold grab and go breakfast was minimal. Was told the night before they had waffles. Nope. They had instant oatmeal, but no microwave oven. Couldn't even find a wastebasket nearby, had to carry my trash to the lobby wastebasket. Convenient to the freeway. Got a good night's sleep, but can't recommend the place and wouldn't go back.

Self

8/10

Excellent

10 May 2026

June

It was a good hotel for the price and all the amenities they had. Waterpark, tiki bar, restaurant. It was sad that some individuals didn’t take car of their kids and the kids pulled the fire alarm so was woken up around 2:30 in the morning and had to leave our rooms for about 45 minutes. All good place a lot of kids there.

Friends_and_family Family

2/10

Poor

10 May 2026

Tiffany

It was dirty. We checked in Friday May 8th to a dirty room, and I mean dirty, nothing was clean. We go to switch rooms, and the room we were going to switch to had bed bugs so we didn’t switch. Come Saturday morning house keepers came over to clean our room. It’s clean, Fine no big deal. Then we get back to our room around 1am after going to a concert, not even an hour or so later some kids decide to pull the fire alarm waking everyone up at 230 in the morning so then we had to go up to the front lobby and sit there for over 2 hrs until the fire ppl could tell us to go back We didn’t get back to our room til 430am. I will never ever stay here again.

Friends_and_family Friends

2/10

Poor

08 May 2026

Sarah

was not upfront on hours of watermark, hot tub was lukewarm, first night had to switch rooms due to a mouse in the room. second night another big mouse.

Friends_and_family Family

10/10

Exceptional

06 May 2026

William

No bar. Clean room

8/10

Excellent

27 Apr 2026

Taylor

Pool was cold and bar owner was drunk the whole time

Family_with_children

8/10

Excellent

27 Apr 2026

Taylor

Pool was cold, but the staff was friendly

Family_with_children

2/10

Poor

20 Apr 2026

Tiffany

U over charged my card not Expedia but the hotel it’s self

Family_with_children

8/10

Excellent

19 Apr 2026

Samantha

The room was pretty dated, our pullout couch was broke and the staff were very quick to bring us a roll away bed! The staff is what made this place great.

Family_with_children

6/10

Pleasant

19 Apr 2026

Yanisley

La limpieza de la avitacion es muy mala en la q me quede avía un panty en el clóset

Family_with_children

2/10

Poor

17 Apr 2026

Holly

1st we get there to check in and got told we couldn't have the room we booked. And NO WATER PARK OPEN TO PLAY! We came for that reason only! Then the room they gave us ABSOLUTELY horrible! I have a 2yr old and the bathroom door didnt shut or lock at all. The carpet was torn up with bare flooring and carpet staples in our room and doorway. The floor felt like slime scum and bare walls with just nails in them. The beds (was supposed to have a king suite) didnt get it, had 2 queen spring mattress beds. Will never stay there again! The people that we meet there said the same thing.

Friends_and_family Family

2/10

Poor

16 Apr 2026

Desirae

Didn’t know the resort part would be closed during the week in the winter/spring time. It was all around dirty. Dirty work out room and common areas.

4/10

Poor

15 Apr 2026

Shawna

The children's pool was broken, tge hot tub was broken, the regular pool was filthy and had too much chlorine. Everywhere we waled had trash of some sort. Our room had a broken bathroom door that would close all the way, there was filth in every corner, one cutain was just hanging by one hook, the bedroom light swith was rusted and coming off the wall. Webrouggt our two grandkids there for a fun night and just got disappointment!

Friends_and_family Family

4/10

Poor

14 Apr 2026

Ashley

Location was great. On a road with several eating options and also had on site pizza restaurant. However, the cleanliness was something to be desired. Literally clumps of hair floating through the pools. You could see things floating in all pools, we got out pretty quick and didnt re enter. Room was okay but the immobile shower door left everything damp and the floor mat soaked. Our TV didnt work and my teenager and I could smell weed clear as day so we werent comfortable complaining.

Friends_and_family Family

4/10

Poor

11 Apr 2026

Scott

Front desk staff was very friendly and tried to fix issues. That said:

Waterpark was closed except 1 small pool and hot tub. Hot tub was luke warm at best and jets wouldn't turn on.

We booked 2 rooms, one smelled like stale smoke and the other had an overwhelming vomit smell. We asked for new rooms which were better but still extremely old and run down. Toilet was falling off the wall and barely flushed. Sliding door on bathroom wouldn't lock or stay shut. Rooms were FILTHY. TV didn't have actual channels (some sort of Tivo app), beds were so hard/firm we tried to lay on pillows to sleep, huge dents and holes in walls, carpet ripped up in multiple places, etc etc.

Continental breakfast is also a joke unless you would like corn flakes and a banana. Coffee was good though.

Positives: Jessi in Boss' pizza restaurant was AWESOME and the meal was outstanding. Arcade was super fun with an excellent mix of games and everything worked.

This property needs a major overhaul.

Family_with_children

4/10

Poor

10 Apr 2026

Joel

The beds are very comfortable! Hardly anyone staying in the hotel, yet housekeeping was at our door before 11.

Partner

2/10

Poor

10 Apr 2026

Molly

Receptionist did not know basic questions and false about what was down/not working for example the pool area. Receptionist also was not very well versed when talking about the the facilities breakfast. Instead of just being positive she said, “ look it is not that all it is cracked up to be.” Was very concerned when our room we booked we couldn’t get into but it wasn’t even ready once they got in. Also WiFi a basic amenity in 2026 did not work and tv didn’t also. Never been to a hotel where the tv didn’t work.

Family_with_children

10/10

Exceptional

10 Apr 2026

Caroline

Breakfast was lame. There was very little there for a continental. Coffee cups with lids would have been nice for travel.

4/10

Poor

07 Apr 2026

Julie

Swimming pool water was dirty. Room had soiled walls, rusted light fixtures, missing towel hook, broken mirror on closet door, soiled areas on sofa, vents were rusted & old, tripping hazard out in hallway due to a drain cover that appeared to be homemade & sticking up a good 1/2” from the floor, lobby furniture was worn out.

Family_with_children

8/10

Excellent

05 Apr 2026

Emmanuel

Yes

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

Katie

Okay stay. Kids were happy. Tv and internet never worked properly.

Family_with_children

6/10

Pleasant

05 Apr 2026

Andrea

Room wasn’t super clean but was okay. We didn’t have hot water. One of the beds was suuuper wobbly and not centered on the bed stand. Tried to straighten it and it just wouldn’t. Random pieces of metal sticking out of the bed frame. Toilet paper holder was missing. Our room door wouldn’t shut or open properly. Asked about the gym- was told all batteries in the machines were dead so none of them worked. Saw a couple of mice in the rooms. Told staff apparently it’s an Ongoing issue. When we approached staff about the other issues they said there was nothing they could do cuz it was a sold out weekend. But they were aware.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Annette

Staff was friendly

Friends_and_family Family

2/10

Poor

03 Apr 2026

Tessa

Ac was fine. Bathroom door was broken

Family_with_children

2/10

Poor

30 Mar 2026

Rebecka

Room size changed and room floor changed without asking

Friends

2/10

Poor

30 Mar 2026

Stacie

My room had missing lightbulbs. No TV. Remote was missing and cables unhooked. Evening staff told me tough luck. No maintenance and he had zero desire to fix it. Vomit in front of the loby doors. Same staff left it there for you to step over it. Worst stay I have ever had!!

Family_with_children

4/10

Poor

29 Mar 2026

Dakota

The only good thing about our stay was that the bed was comfortable and my daughter liked the arcade. Their \"continental breakfast\" consisted of waffles, cereal, yogurt, and on one of the 2 days we stayed, there were muffins as well. There was no phone in the room, however, when we used our cell phone to call the front desk to request light bulbs, we were immediately placed on hold anyway. The pool was too crowded to swim in, because anyone can pay to swim in it, instead of just being reserved for hotel guests. And, the pool is only open until 9. The bathroom door in our room didn’t lock, and there was no switch for the exhaust fan. The diverter for the shower was hooked up wrong, so the hot water was cold and cold was hot. There was trash on the floor in the hallways. They appear to have spent all of the money on the pool, and minimal on the actual hotel. Disappointing to say the least.

Friends_and_family Family

2/10

Poor

23 Mar 2026

Shalaine

Dirty Room, dirty hotel. My room had a strong pet odor. My windows didnt lock and I had a 1st floor room. Would not recommend this Hotel.

Family_with_children