Name: Tru By Hilton Grimes Des Moines
Address: 701 NE Gateway Drive, Grimes, 50111, US

10/10

Exceptional

02 Aug 2026

John

It is a brand new very nice property and the breakfast was great. There is a Caribou Coffee next to it and a Casey's just a block away. Shopping is close too and if your car is a little older, your GPS may not find it!

10/10

Exceptional

02 Aug 2026

Jesse

I would stay again. It's not bad

10/10

Exceptional

30 Jul 2026

Jodi

We stay here to visit family. Always happy with accommodations. Staff helpful. Very clean and quiet. Good location.

6/10

Pleasant

28 Jul 2026

Merry

The room was clean, well stocked, beds were comfy. 5 starts for that! The issues I had were with their policies. This hotel has a policy to automatically charge all credit cards early in the day when they are full. I had an agreement with Hotels.com to pay at the hotel but was charged anyway prior to my arrival. PLUS, I was then automatically checked in 3 hours (!!) prior to my arrival without my knowledge or authorization. This was after I called the hotel about the unauthorized room charge. The general manager was nice, but would only offer to charge another card while I waited for the refund on the card she already charged. I refused. When I finally arrived (9:15pm) and asked who received the keys upon check in, I was told they automatically check everyone in at 9 pm, regardless of the customers location. I was actually checked in around 6pm, shortly after my phone call with the general manager. They did leave a couple of small gift bags of beverages/ snacks, which being diabetic, I could only enjoy the water. The note apologizing for the \"inconvenience\" would've been appreciated had this been a true inconvenience and not a lack of business integrity. These 2 policies are ethically questionable if not borderline illegal. I will be researching further to prevent others from being taken advantage of in this manner. Customers should be aware of these policies prior to booking. I would've booked elsewhere had I known.

10/10

Exceptional

26 Jul 2026

Melissa

As a travel ball parent for basketball & baseball, we have stayed in our share of hotel rooms. This hotel blows EVERYONE out of the water. The location is perfect, its close to stores if you forgot something as well as tons of different restaurants. The staff was so friendly & accommodating. The breakfast was amazing both mornings & the access to water/ice to fill up with cup/bottles is awesome too. We brought our dog (which we dont normally do) and they had a great area our back for him! We will be back!!

6/10

Pleasant

26 Jul 2026

Kiley

Newer hotel, so everything looks/feels new and clean. Beds were good. Staff was super friendly. BUT, for a new hotel, the soundproofing was terrible. Trying to sleep at 11pm and can hear people talking in the room next to us. Every hallway noise sounds like it's in the room. Paper thin walls is a huge deal breaker for me. So that was very disappointing.

10/10

Exceptional

25 Jul 2026

Megan

Great clean hotel. Good breakfast & very nice rooms.

10/10

Exceptional

17 Jul 2026

Belinda

Clean rooms, friendly attentive staff, good breakfast, and the amenities were a plus. Overall a great stay and we’ll definitely be back!

Family_with_children

10/10

Exceptional

17 Jul 2026

Erich

Alaska person was super nice

10/10

Exceptional

05 Jul 2026

Megan

Very clean and quiet. Staff was friendly and helpful. Would definitely stay here again whenever I’m through the Des Moines area!

Friends

10/10

Exceptional

28 Jun 2026

Donald

Rooms were clean and comfortable. Very family friendly place which made for a bit more noise than desired. Especially on travel sports weekends. Otherwise... great place to stay.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Jodi

Great place to stay. We’ve stayed several times visiting family. Always clean and well maintained. Staff pleasant and helpful

Friends_and_family Friends

10/10

Exceptional

23 Jun 2026

Deborah

It is a very nice place, but keep in mind with the baseball/softball teams staying there it gets pretty busy. The kids take over the pool and lobby. It wasn’t an issue for us but I could see how it might bother some guests. Every thing was very clean and well taken care of.

Partner

10/10

Exceptional

22 Jun 2026

Julie M

The rooms were cleaned and breakfast was good.

10/10

Exceptional

20 Jun 2026

Emily

This hotel is in a nice area. Many newer developments. Loved having the garden center as the view outside our window. It’s close to a few coffee shops also. The breakfast was good with nice employees attending. The hotel is modern and clean. Would definitely stay here again and recommend to anyone.

Family_with_children

10/10

Exceptional

19 Jun 2026

Robert

This is a very beautiful property with a great staff. We enjoyed staying here and will do so again in the future.

Partner

10/10

Exceptional

13 Jun 2026

sandra rosario

Todo excelente

Family_with_children

8/10

Excellent

10 Jun 2026

Jay

Rooms were very clean as well as the rest of the hotel. Staff was very friendly and breakfast was good. The only thing I didn't like is it didn't have a coffee maker in the room

Partner

10/10

Exceptional

07 Jun 2026

Kelly

It was great! Even with a busy sold out weekend at th hotel.

10/10

Exceptional

04 Jun 2026

Scott

It was a great stay! Clean rooms and helpful staff.

Partner

8/10

Excellent

31 May 2026

Cecil

Wi-fi issues for two days. I called the number they gave me on day two and they needed my IP address. Did have wi-fi that night. Front desk did tell me about another guest unable to get wi-fi too. System problem not hotel issue.
4 unsupervised children under 12 playing football in pool while my three grandchildren were trying to have fun in the pool. Help did check who was there to supervise (no one) boys took football and left when asked to leave
Wife fell while going to car in the rain. Left a trail of blood from car back to our room. They did give me an extra laundry bag to put her blood soaked close in. I told front desk about the blood on floor in room. They did ask if she was ok.

Partner

8/10

Excellent

29 May 2026

Ruth

During my check in the staff was having problems getting my room ready. I did check in early (2:30 pm) but she first gave me my key, soon after said the room wasn’t clean. She kept trying to get ahold of housekeeping, who left while I was checking in. I was told my room would not be cleaned. What the heck!!! The staff finally found me another room but couldn’t get a card for my door to work. I and an appointment ti get to, so she opened my door with her key to allow me to put my luggage in the room. I have always been very satisfied with this hotel and everyone has always been helpful, however, if the hotel had been full with no extra room available, where would I end up? I can’t believe the housekeeping staff just left for the day without having all reserved rooms
available. Another problem I had to have my card reset twice because it stopped working ( I was only there 2 nights)

Self

8/10

Excellent

22 May 2026

MATTHEW

Excellent hotel. Only downside was the rooms were somewhat small.

10/10

Exceptional

17 May 2026

Leah

Very clean, nice breakfast, would stay again!

10/10

Exceptional

06 May 2026

Anna-Mariya

The staff were truly amazing!!

8/10

Excellent

19 Apr 2026

Eleanor

The room was very clean. I was surprised and disappointed. I hadn’t brought my slippers because I did not know it was a non-carpeted surface, which made it cooler to the person walking barefooted. The staff that I met was superb! Even the housekeeper made an effort to understand what I wanted and very kind about it. I received two tasks to make sure I knew to contact them if needed. That indeed was friendly and helpful. The breakfast was wonderful with lots of choices and healthy foods. My grandson loved pancake maker! Everything was very tasty.

Self

10/10

Exceptional

11 Apr 2026

Jake

Very nice hotel. Friendly helpful staff. Comfy beds. Would recommend.

Self

10/10

Exceptional

10 Apr 2026

Denise

Very friendly alot of help

Partner

10/10

Exceptional

24 Mar 2026

Susan

Great place to stay

Family_with_children

10/10

Exceptional

15 Mar 2026

Mary

Very professional and knowledgeable staff breakfast was also excellent.

Partner

6/10

Pleasant

08 Mar 2026

Charity

Everything was pretty good except for the pool being kind of small and the kids being very rowdy. I wish we would have known kind of what weekend to go there or that there was a limit on who could go to the pool when. We would have planned it on a different weekend where we had the pool, more free.If we would have known there was gonna be everybody in their grandma puppy dog there.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Theresa

Yes very clean and pool area was great

Family_with_children

10/10

Exceptional

15 Feb 2026

Amy

Nice new, clean rooms with courteous staff.

Leisure Family

6/10

Pleasant

15 Feb 2026

Kristie

I wasnt asked if i was a hilton member. The rooms were very narrow and tiny. The walls were thin u could hear snoring. Talking. The lobby was nice but dont
think i would stay

Business_and_leisure Family

10/10

Exceptional

02 Feb 2026

Jay

Staff, amenities and clean room. Bed was very comfortable too

Leisure Family

6/10

Pleasant

01 Jan 2026

Abbie

Slow check in. We were the only ones checking in and I’m not sure if it was a system issue or staff issue but took 20mins to get into our rooms. They staff through out our staff weren’t very friendly.

Leisure Family_with_children

10/10

Exceptional

30 Dec 2025

Jennifer

Very clean , friendly staff , great location

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Cindy

Everything

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Kim

Brand new hotel and super clean.

Partner

10/10

Exceptional

02 Dec 2025

Kaity

Clean

Business Friends

10/10

Exceptional

28 Nov 2025

Sharon

Rooms are nice

8/10

Excellent

27 Nov 2025

Carmen

New hotel very clean and nice looking. Our room was a little small with the king bed and we had a loud banging noice in our room every so often and couldn't figure out where it was coming from. Breakfast was ok and could use more variety. Pancake machine was empty and yogurt machine had not been turned on.

Partner

10/10

Exceptional

23 Nov 2025

Jodi

I’ve stayed here twice to visit family. Rooms and lobby are clean and staff is friendly. Great location. Will stay here again.

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Sara

We had an excellent stay here! We got to enjoy the pool for a little bit and even though it is smaller, it is perfect for relaxing. The room was perfect for us and breakfast was excellent. We loved the lobby, the kids got to play tons of games while we got to hang out with friends. The complementary coffee, tea, hot chocolate, and flavored water was wonderful for the kids as well. There are also plenty of snacks and other drinks that you can purchase as well that are not just your regular vending machine snacks. The staff was very friendly and stayed on top if everything. We will absolutely be back for another stay!

10/10

Exceptional

14 Nov 2025

Rick

Clean hotel, good stay, good breakfast.

10/10

Exceptional

14 Nov 2025

Martha

Staff was friendly and welcoming. Facilities were extremely tidy and this location is easy to find and many amenities nearby.

Business Self

6/10

Pleasant

09 Nov 2025

Gib

The staff were all great. Everything was clean.

We stayed for 5 nights. There was no room for our suitcases and no dresser. I think there were six hangers and a bench we could put stuff under and several hooks on the wall. No coffee pot or microwave. Bed and bedding were nice but pillows were not. The heating and cooling system was very annoying. The air was blowing almost all the time even when we turned it to off. The bathroom light had a sensor light so if you didn’t turn the other light on it would go off when you were in the shower.

I guess it is a minimalist motel. Maybe I missed that in the advertising.

Again, the staff were great. It was not convenient for multiple people for multiple nights in our opinion.

Leisure Partner

10/10

Exceptional

02 Nov 2025

chad

What a very nice hotel and staff was incredible and nice

Friends_and_family Family

6/10

Pleasant

02 Nov 2025

herbert

Very noisey PTAC unit for the small size of the room kept me up for 2 nights, won't be staying in this Hilton which is a shame 10 minutes from my daughters. Hiltons are usually my first choice had a better stay 2 weeks ago In Arizona at the Hilton.

Leisure Partner

10/10

Exceptional

22 Oct 2025

Jodi

Beautiful hotel. Excellent seevice

Friends_and_family Family