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Extended Stay America Des Moines Urbandale

Des Moines - IA · United States

3940 114th StView location

6.8/10Good946 Reviews
Cleanliness7.0/107.0
Service7.6/107.6
Comfort7.2/107.2
Condition6.8/106.8
Location8.0/108.0
Neighborhood7.8/107.8
Quality8.0/108.0
Value7.4/107.4
Amenities6.2/106.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Extended Stay America Des Moines Urbandale

Enjoy a comfortable stay at the Extended Stay America Suites Des Moines Urbandale, conveniently located near the airport in Urbandale. We offer 104 guestrooms equipped with kitchens, including full-sized refrigerators, stovetops, and microwaves. Start your day with our complimentary on-the-go breakfast, and stay connected with free Wi-Fi.

Additional amenities include a 24-hour front desk, laundry facilities, and free self-parking. Nearby attractions include Jordan Creek Town Center and Drake University, both within a 15-minute drive. We also offer discounted access to a nearby fitness center for your convenience.

Read more about this hotelShow less

When you stay at Extended Stay America Select Suites - Des Moines - Urbandale in Urbandale, you'll be near the airport, within a 15-minute drive of Jordan Creek Town Center and Drake University.

This hotel is 16 mi (25.7 km) from Iowa State Fairgrounds and 12.1 mi (19.5 km) from Casey's Center. Make yourself at home in one of the 104 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops.

32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and microwaves. Featured amenities include laundry facilities, a safe deposit box at the front desk, and an elevator. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Laundry
Entertainment
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 10:00 PM
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • You need to know
    • Children 20 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Special Instructions
    The front desk is open during the following times:
    • Monday - Friday: 9:00 AM - 10:00 PM
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
    • Service animals are exempt from fees
    • Housekeeping is available for an additional fee

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Pump It Up 2.5 km / 1.5 mi
Greenbelt Trail 4 km / 2.5 mi
Clive Aquatic Center 4.9 km / 3.1 mi
Living History Farms 4 km / 2.5 mi
Valley West Mall 5.7 km / 3.5 mi
Mercy Medical Center West Lakes 6.1 km / 3.8 mi
Sky Zone Indoor Trampoline Park 6.5 km / 4.1 mi
Brookshire Open Space 6.5 km / 4.1 mi
Buccaneer Arena 6.7 km / 4.1 mi
Merle Hay Mall 6.7 km / 4.2 mi
Walnut Creek Hills Park 7.2 km / 4.5 mi
Wildwood Park 7.7 km / 4.8 mi
Des Moines Golf & Country Club 9.2 km / 5.7 mi
Jordan Creek Town Center 9.5 km / 5.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 104
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room serviceExtra charge
  • Laundry service
  • Smoke detector
  • Hotel safe
Show 7 more facilities & services
  • Lift access
  • Restaurant
  • Breakfast
  • Continental breakfast
  • Non-smoking establishment
  • Minimum check-in age: 21
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO KING BED NON SMOKINGSTUDIO • KING BED NON SMOKINGSTU.KG-NM

    Photos are not available for this room type.

    Extended Stay America Des Moines Urbandale

    STUDIO KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO DOUBLE BEDSSTUDIO • TWO DOUBLE BEDSSTU.2D

    Photos are not available for this room type.

    Extended Stay America Des Moines Urbandale

    STUDIO TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO Accessible-Queen Size BedSTUDIO • Accessible-Queen Size BedSTU.H6-QN

    Photos are not available for this room type.

    Extended Stay America Des Moines Urbandale

    STUDIO Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO DOUBLE BEDS NON SMOKINGSTUDIO • TWO DOUBLE BEDS NON SMOKINGSTU.2D-NM

    Photos are not available for this room type.

    Extended Stay America Des Moines Urbandale

    STUDIO TWO DOUBLE BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO DOUBLE BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2D-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG

    Photos are not available for this room type.

    Extended Stay America Des Moines Urbandale

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN

    Photos are not available for this room type.

    Extended Stay America Des Moines Urbandale

    STUDIO QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN BED NON SMOKINGSTUDIO • QUEEN BED NON SMOKINGSTU.NM-QN

    Photos are not available for this room type.

    Extended Stay America Des Moines Urbandale

    STUDIO QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Extended Stay America Des Moines Urbandale

6.8
Good
946 Reviews
Cleanliness
7.0 /10
Service
7.6 /10
Comfort
7.2 /10
Condition
6.8 /10
Location
8.0 /10
Neighborhood
7.8 /10
Quality
8.0 /10
Value
7.4 /10
Amenities
6.2 /10
100 reviews shown
10/10
Exceptional
03 May 2026
Justin
Clean
Self
10/10
Exceptional
03 May 2026
Justin
Clean
Self
10/10
Exceptional
03 May 2026
Justin
Clean
Self
10/10
Exceptional
28 Apr 2026
Justin
Clean
Self
10/10
Exceptional
25 Apr 2026
Shana R
Staff are very kind and go above and beyond for the guests. Great place to stay short term or long term.
8/10
Excellent
24 Apr 2026
Anthony
😙
10/10
Exceptional
15 Apr 2026
Dana
Very nice stay.
Family
2/10
Poor
12 Apr 2026
Brenda
I have pictures of the current situation the room is.

I will issue a complaint to get my money back. Worst experience ever.
I don’t understand how this hotel stays in business and charging the amount they do for the condition of the hotel.
Friends_and_family Friends
2/10
Poor
12 Apr 2026
Mary
This hotel is very dated,not clean and extremely sketchy. The staff was very nice. Only because it was impossible to get another room anywhere did I stay. People were yelling and running up and down the halls most of the night, there was smoking, in a non smoking place. There was not a tv in my room because the people before me had stolen it I guess. AVOID THIS PLACE
Self
10/10
Exceptional
13 Mar 2026
Shana R
Absolutely would stay here again (Urbandale) Gina, Janette, Housekeeping were great. Went above and beyond. Clean, friendly. The only complaint I have is the beds are very firm. Otherwise, excellent!!
Partner
10/10
Exceptional
21 Feb 2026
Shana R
Jeanette and Gina were absolutely amazing!! They went above and beyond to make our stay comfortable. I'm Disabled, We were on the ground floor. It was very quiet, clean and nice. House keeping does a great job as well. We'll definitely stay there again. Thanks for everything and great stay.

Hope to see you again, Best regards,

Shana &David


Business Partner
8/10
Excellent
29 Dec 2025
tracy
I've been here for a month or so now with I issues the staff is friendly, they leave you to yourself and have taken care of any issues I've had right away or the next morning. as good as living in a hotel can be it's nice. wish they had coffee machines in room or downstairs ,but it's all good and a gym would be excellent but so far my that's my only complaint
Leisure Family
10/10
Exceptional
18 Dec 2025
Joshua
Great room. Front desk staff were amazing -- Very friendly. Nice sized, clean rooms.
Self
2/10
Poor
28 Sep 2025
Christy
The place was absolutely grubby!!! Smelled of smoke and Indian food. If it had not been so late when we checked in (midnight as we were traveling) would have left and fought for our $$ back. We left at 7 am, definitely not up to Urbandale standards.
Business_and_leisure Family
10/10
Exceptional
31 Aug 2025
Eric
Everything I still here feels at home.
Business Self
8/10
Excellent
27 Aug 2025
Steven
Unless staying for more
Partner
4/10
Poor
26 Aug 2025
Peggy
When I booked this property thru Expedia, I was not made aware this was a VERY LIMITED property as far as services, etc. As there is none. If you want to use their kitchen, you can buy 2 pots & pans for about 30.00. Dinnereware I think was aother 20.00. Then when I asked if I could have new towels, that was a charge of 1.50 each per use. I bottle of 12 oz. Coca Cola was 3.90! Price was 84.00 per day and I have to admit, I was more than shocked and disappointed in the photos make everything like new - No really like new - Counter in Bathroom had disgusting looking stains, that apparently wouldn't clean up, chips not taken care of on dresser, just little things through out the room to make it feel like it wasn't really cared for in the past. If you stay for a long time, they only service the room once every two weeks and the extra towel still is charged to you. No hand towels in the bathroom or kitchen. No detergent to use for washing up your meal. Just two plastic glasses for use in bathroom and in main room. Oh, I could go on and one. In thinking about it people who do stay a week or two or more, probably plan ahead with their own extra items, but I sure got tired of needing a common items in other places, just were not here at all. 1 small bar of soap (motel size) for alll bathing and hand washing - whew you get the picture:). Got no where with Expedia or hotel staff in possible remidies for these items - not to speak of orig. quote from expedia - didn't turn
Leisure Partner
4/10
Poor
11 Aug 2025
ANGELA
There are absolutely zero frills in this place, no coffee, limited towels, 2 plastic cups, no dishes for the kitchen, no shampoo/conditioner and only one small bar of soap for the bathroom. Bed wasn't super comfortable but it was clean. However both the carpet and the smell in the hallways was absolutely disgusting. Our room didn't smell much better and the 2 rolling chairs in the room were filthy. Front desk staff was friendly, but they shut down at a certain point in the evening through the next morning with a locked pulldown gate, so when we wanted to check out in the morning around 8/9am we couldn't even turn in our key cards. I don't recommend this place.
Leisure Family
8/10
Excellent
07 Jul 2025
Michael A
The door only opened if you turned the handle up and not down,
10/10
Exceptional
26 Jun 2025
John
On a recent trip to Des Moines, we were fortunate enough to discover ESA Select Suites in Urbandale, IA. General Manager Stephen and Front Desk Attendants Marci and Drea gave us a welcome as warm as the weather outside (which, given the heat index that weekend, is really saying something!), and they were as friendly, kind, and helpful as they could possibly be. The room itself was clean, comfortable, and quiet, and we particularly appreciated the full-size refrigerator/freezer. We also liked the microwave above the cooktop, which was perfect for reheating leftover pizza and making popcorn. We have stayed in places that cost twice as much and which weren't half as nice! We would without hesitation recommend this hotel, and the next time we are in Des Moines, we certainly will return. Full marks!
Business_and_leisure Partner
2/10
Poor
18 Jun 2025
Caleb
The location of the property is centrally located in town, easy to get places.
2/10
Poor
04 Jun 2025
alice
It wasn't clear to me when I booked the room, there was no room coffee pot or coffee in the lobby.

The shower water spilled over on to the floor.

The place is old and not updated.

The staff was very personable.
Leisure Family
10/10
Exceptional
24 May 2025
Eric

Great stay...1990s tv service

All on all great stay..
Issues with tv service, which staff did their best to fix, but never did work correctly...
Still on 90s type cable coax..so looses signal when too many guests on at same time
Business
10/10
Exceptional
23 May 2025
Nina

Wonderful stay with great service

My stay at the hotel was pleasant and comfortable. The room was clean, and the staff were exceptionally kind and always ready to help. I especially want to highlight Brittany – a wonderful and cheerful person who made me feel right at home. Thanks to the entire team for their kindness and professionalism. I would gladly return!
Self
6/10
Pleasant
23 May 2025
Jodi
With the hotel being just OK, my rating was based on how the hotel smelled and the smaller sized beds for myself and Kids to fit. It did seem very old.

However, I felt that it was pretty clean.
Friends_and_family Family
10/10
Exceptional
19 May 2025
Lexia
Had a great experience the best manager ever clean soft beds
6/10
Pleasant
08 May 2025
Andrew
They don't serve breskfast. And we checked in at 8 pm and had to wait to get our room cleaned. Nice hotel. Just understaffed.
Business_and_leisure Family_with_children
10/10
Exceptional
14 Apr 2025
Paul
Quiet clean room with comfortable beds and nice showers
Leisure Family
2/10
Poor
13 Apr 2025
Heather
Had no tv. Was not accomidated for it. The hotel had a bad smell. The shower did not work properly. The bathroom sink had black mold around it.
2/10
Poor
13 Apr 2025
Lucretia
Terrible experience, dirty rooms and did not accommodate me at all. Would not give me a refund for rooms
Business_and_leisure Family_with_children
6/10
Pleasant
23 Mar 2025
Verified traveler

Great staff

The staff at the front desk are very nice and friendly. The manager is very nice and understanding. The only problem is that there are 🐜 ants in the kitchen area.
Friends_and_family Family
6/10
Pleasant
06 Mar 2025
David
Convenient location to work to stay during recent snow storm.
Facilities set to accommodate long-term stays rather than overnight. Room was average hotel room. Bathroom had tub and shower but no hair dryer or shampoo which should have been stated in advertising.
Business Self
2/10
Poor
17 Feb 2025
Mariah
Tv didn’t work. Paid for a queen sized bed, got a full. No help from staff.
Leisure Partner
6/10
Pleasant
13 Feb 2025
david
Stayed the night due to snowstorm. Hotel was right next door to work location. If not for the convenience of location would have stayed at a different hotel. Older building. Some plumbing issues in room. Older appliances. Staff was helpful and nice. Room didn't have bathroom necessities. like shampoo and hair dryer. Bed was comfortable just a nice cheap hotel conveniently located .
Self
10/10
Exceptional
12 Feb 2025
Denise
Quality at a reasonable price with great staff customer service
6/10
Pleasant
10 Feb 2025
Zoey
Liked the fridge. Disliked lack of amenities, no shampoo or conditioner available. Lack of customer service, barely acknowledged when we went to check in.
Leisure Friends
4/10
Poor
25 Jan 2025
Verified traveler
It’s getting old & falling apart needs a major remodel!! Elevator makes speed grinding sounds when it gets to 3rd (top) floor and shocks you when you push the button to go down. Lot of sunken parts of the floors. No dishes very small room!!
Self
2/10
Poor
19 Jan 2025
Carrie
Checked in and legit left after 20 minutes.didn’t even ask for money back or ask for my pet fee back. It’s that bad. Super dirty everywhere. Room was dirty, heater didn’t work. Didn’t feel safe. There is a note in the elevator on what to do if the elevator gets stuck. Like a full list of don’t panic and all the steps to takeof it gets stuck. by the sounds of the elevator I’m guessing it gets stuck a lot. Don’t stay here.
Business_and_leisure Pet
10/10
Exceptional
12 Jan 2025
Jessie
Loved
Business_and_leisure Family
2/10
Poor
17 Oct 2024
Akoya
Kids everywhere. They have the front desk lady not only helping customers but also babysitting all of their kids! It's madness and unprofessional on so many levels.
Business_and_leisure Partner
10/10
Exceptional
10 Oct 2024
Naydia
Great property , quiet safe area , not too far from Wes Des Moines Downtown . Great , helpful and friendly staff . Hotel is clean also no complaints!!!
Leisure Partner
8/10
Excellent
28 Sep 2024
Verified traveler
The hotel is older and you can tell. The room was clean and up to date. Had a 2 burner stove, microwave, and full refrigerator. Good hotel for someone that is going to be staying for a while on business and doesn't want to eat out all the time.
Partner
2/10
Poor
23 Sep 2024
Nicole

Disappointing.

Usually extended stay hotels are reliable but this left me disappointed. The overall cleanliness was sub-par, the room I reserved was not available, there were no roll-away beds to accommodate my messed up reservation, and the kitchenette was barren. Due to the above, our choice was to fit 2 adults and a teen in a queen bed (I reserved a room with 2 beds) or for one of us to sleep on the floor. We also picked up food but required the kitchenette only to find the cabines and drawers completely empty.
Friends_and_family Family
6/10
Pleasant
14 Sep 2024
Dennis
Not Accommodating
Business Friends
8/10
Excellent
19 Aug 2024
Raymond
Was easy to get to!!
2/10
Poor
15 Aug 2024
Kerry

Not good

Smelled bad and shower didn’t work/run.
Partner
4/10
Poor
12 Aug 2024
Nou

Spend your money else where

It was ghetto. Toilet handle broke. White stain on the chairs, breakfast sucks. Spend your money else where, will be stay again especially 3rd floor is super musty and smelly.
Friends_and_family Family
2/10
Poor
10 Aug 2024
Corey
The hotel has a terrible smell. The contential breakfast was terrrible because of the lack of options you have was coffee, hot water, mini muffins, small packagea of oatmeal and granola bar. I had to eat the small package of oat in a cup once with hot water because the hotel didn't provide any paper plates or bowls.
Leisure Self
2/10
Poor
09 Aug 2024
Catherine
I attempted to make a reservation they told me that my card didn't go through. Then they tried to charge me for the room even though I didn't have the opportunity to check in because my card didn't work. I don't know about you but I think that's just trying to get people off.
Business
8/10
Excellent
08 Aug 2024
Alleson
Bed was really comfortable although the guy next door screamed on the phone for 2 days which made it hard to relax, there were splatters of food from the previous occupants on the cabinets, and the side lamps didn’t work. Other than that it was a good stay.
Leisure Self
6/10
Pleasant
05 Aug 2024
Tracy
The staff was very nice and the room was fine, but everything else left a lot to be desired. There was always people loitering in the parking lot, which kinda creeped me out and as a single woman staying there, I didn’t feel entirely safe. The elevator was gross with food on the floor. The hallway to my room was a combination of stagnant air, the smell of trash from the trash room, and food being cooked in the rooms. There was a rotting watermelon rind outside the exit stair door for the entire week I was there. The room itself was fine and I liked having a kitchen, but when I stepped out of my room, it was an unpleasant experience.
Leisure Family
4/10
Poor
03 Aug 2024
Sandy
Room wasn't very clean. Bathroom the faucet on the bathtub was falling off and it leaked. Breakfast options were not good.only instant oatmeal.
Leisure Family
2/10
Poor
21 Jul 2024
Gregory
Absolutely worst experience, safe you time go anywhere else. This place is like a homeless shelter with all the worst stuff that come with. And management as high as could be
2/10
Poor
15 Jul 2024
fardis
The place was not taken care of at all. The electric plugs were exposed and broken. The light fixture was missing the cord to plug in. My daughters bed was leaning down on the top side so she was laying almost with her head below her body level. I killed multiple german cockroaches so i was afraid to take clothes out of the luggage so it stayed in my luggage the whole time. And corporate only has one person working at most times. So there was really no customer service. And i understand the situation we are having with immigration and our borders, but they had refugees staying at the hotel that maybe they dont know the culture to well. But they had kids running and playing in the hallways and the parking lots with no control from the parents. It would have been nice if all this was said and advised before we booked that hotel. Would i stay here again No way. Not til they start cleaning up this place and fixing all the problems.
Leisure Family
2/10
Poor
14 Jul 2024
Christina

Worst stay ever!!!

First of all, I would never recommend this hotel to any friends or family, or strangers for that matter… they had refugees staying there, they were loud and not considerate of others. One worker in lobby, refrigerator leaked, rooms have roaches, dip in the floor, plugs hanging out of the wall, bed was leaning to one side, no room service, continental breakfast consist of coffee and dollar store mini muffin and fig bar, and the list goes on!! Don’t stay here, pay extra for a 5 star hotel. Lesson learned for sure.
Friends_and_family Family
4/10
Poor
13 Jul 2024
Jon
No hot water.
Leisure Family
2/10
Poor
07 Jul 2024
Brian
Positives: Good and quick service checking in and out.

Negatives: Bathroom had what looks like used soap and lotion, had an odor left from previous renter, molds in the shower clog, overall room was humid, limited breakfast options.
Leisure Family
2/10
Poor
24 Jun 2024
Sheila
I did not check in and try to cancel these reservations and my card still got charged so I'm currently disputing the charges.
8/10
Excellent
24 Jun 2024
David
Only minor issues like the bathroom sink was very slow to drain and the TV remote was only working intermently. Nothing major to make a complaint about. Room was quiet and I was able to rest comfortably both nights
Leisure Self
4/10
Poor
24 Jun 2024
Janet

No way to check in...no one at front desk

Confirmation said check in until 12:00 it was ll:30 PM and no one at the desk. Front door standing wide open. Called on Courtesy Phone to bring someone to the front desk. No answer...just rang and rang. Called from my cell phone...just rang and rang. 15 minutes later someone finally came through the front desk in a hurry, as if she was just showing up for work.

Wish I had taken photos. The carpet in the room was so dirty I had to wash the bottom of my bare feet before putting on shoes and socks.

There was a sock in the corner of the hall outside the stairway.

The bathroom was immaculate and well maintained but there was a device on the water source of the toilet that blinked a blue light randomly. Scared me the first time I saw it.

The kitchen was immaculate but well worn appliances.


The bed was comfortable with adequate bedding and pillows.

Surprise there was no USB phone charge portal. I had to go buy a charging block at 5 Below.



Self
2/10
Poor
23 Jun 2024
Malissa
Janky at best! Our bathroom had several old soaps still stuck to the shower shelves. Lots of hair in the shower. So gross.
We both woke up with sore backs from the broken down bed and congestion from the “non-smoking” room.
We just made check-in. We’re on a long drive and got to the hotel at 11:04. We caught the receptionist as she was packing up for the night. A few minutes later and we would have lost our reservation without a refund. Phew.
All the hotel hallways need vacuumed and scrubbed. The stairwells have rotten food on the floor.
“Breakfast included” is a grab and go instant oatmeal and coffee.
Super disappointed at $135/night.
My advice…head on down the road and stay somewhere else.
Business_and_leisure Family
8/10
Excellent
22 Jun 2024
Donald
Needed some small room repairs.
Leisure Partner
8/10
Excellent
21 Jun 2024
Daniel
Hotel was not super clean or super quiet, but front desk staff were super awesome, and there were no major issues during my stay.
Leisure Self
10/10
Exceptional
18 Jun 2024
KEDAR
It was a comfortable stay at the hotel.
Friends_and_family Family
6/10
Pleasant
17 Jun 2024
Emily
When we checked in, the staff member didn’t seem to know very well how to do that. It took like 10 minutes to check in. Not horrible, but definitely longer than expected. We got into the room and it was okay. The bed was comfortable. The refrigerator wasn’t on and it smelled horrible. We finally realized the next day it wasn’t on. Once we turned it on, it was fine. There’s stains on the floor and some towels had minor stains on them.
For the price, it’s fine. If you’re looking for something more upscale or super clean, this isn’t it. But if you want super affordable and pretty clean, this works.
Leisure Family
6/10
Pleasant
10 Jun 2024
Jason
I like that it wasn't from the activities I was participating in and close to the interstate.

I didn't that they gave me a room I did not reserve and/or deserve. The room could be cleaner. Lots of scratches and stains.
Leisure Partner
2/10
Poor
09 Jun 2024
Nancy
We found bed bugs & the rooms were not clean our bathroom smelled like pee and the floors were very dirty, I’m so disappointed
Business Partner
8/10
Excellent
03 Jun 2024
Roxanne
Its a decent place to stay...staff is nice look nice from the outside. Room could use a little update but affordable decent place to stay. Easy to find and close to alot of stuff
Business Partner
2/10
Poor
02 Jun 2024
Jason

Weary Travelers

The front desk employee was Very Nice and Helpful. She helped us upgrade one of the 3 rooms we reserved BUT.... the bed in my room had hair, crumbs, and some other unknown substance on the sheet. The other two rooms were in good condition. THEN, at 3:30 a.m. there was a dog barking in the next room. The constant barking lasted for TWO HOURS. This is not an exaggeration.
Friends_and_family Family
4/10
Poor
28 May 2024
Steve
The first room they sent us to had: 1)clogged bathroom sink; 2) air-conditioning outlet wide open & non-compliant with electrical code; 3) 2 of three lights did not work.

They moved us to a room without these issues.

The rear entrance, clearly marked \"do not prop open\" was propped open when we left. That is, \"they do not have open/closed door sensors and do not check the door manually\". A security issue.

YIKES! We are not going back there again even though convenient to get to our relative's house.
Leisure Family
2/10
Poor
27 May 2024
John
You advertised breakfast but only served cold coffee and grab and go muffin. Property very dirty…hall way carpets filthy. Staff smoking out front/front entrance door. TV not working. Online info misleading. Absolutely will NEVER stay here again!!!!
Leisure Family
2/10
Poor
25 May 2024
Alyssa
The hotel overbooked themselves. We were never notified. We drove down and Expedia was supposed to get us another place to stay but there weren’t any other rooms and we don’t have anywhere to stay. Not at this hotel, not at another one. We had to just drive back home. 8 hours wasted and all that gas.
Leisure Partner
6/10
Pleasant
14 May 2024
Jessie
The bathroom sink had food residue in it, a lot of unsupervised children in the lobby, had little interaction with the staff but they were fine.
Leisure Family
8/10
Excellent
12 May 2024
Tiziana Gorgan and Jonathan
Maybe they need to check for maintain as bathroom sink was clogged, refrigerator was dirty with a used bottle inside, microwave was dirty.
The lady at he reception was very nice.

Leisure Family
6/10
Pleasant
09 May 2024
Lawrence
Pros: convenient location; desk staff very helpful; low price for Friday night stay.

Cons: property felt old & run down; door handle fell off in my hand & couldn't be repaired by staff; marginal cleanliness; serious cigarette butts littered hotel entry way; children of cleaning staff playing in halls & elevator as we entered hotel & tried to get to our room.
Leisure Partner
4/10
Poor
05 May 2024
Michelle

We'll not be staying again

Should have read the reviews before we stayed here. The outside looks nice but once you walk indoors the smell of curry smacks you in the face. We were given a room on the 3rd floor and when the elevator doors opened the curry smell was even more overpowering. We tried to air out our room from the stench, we couldn't get the windows open at first but once we did, it wouldn't stay open. Had to prop it open with a shelf board from one of the cupboards. The other window was shattered. Housekeeping is lacking since we found tonail clippings and the soap and cups were not replaced. Even though it was a non-smoking hotel, we smelled cigarettes wafting from one of the other rooms.
Friends_and_family Family
4/10
Poor
28 Apr 2024
Shelley
ONLY WOULD STAY AGAIN IF LAST RESORT. SMELL WAS HORRIBLE JUST NOT WELL KEPT. WAY OVER PRICED
Leisure Family
4/10
Poor
28 Apr 2024
David
I would not recommend this place for a family.
Friends_and_family Family
6/10
Pleasant
12 Apr 2024
Bryan

Easy Stay

Our team wan on a business trip so this place was perfect for that. For as new as it looked outside it appeared dated inside but everything was perfectly functional.
Business
2/10
Poor
07 Apr 2024
Dorothy
The floor in our room was not clean, blaster pieces on linoleum and the rug was not vacuumed. Bathroom towels looked dirty as did the shower. Rug was stained in multiple areas and one wall had exposed drywall (paint scratched off). We did not want to change rooms, staff confirmed our observations and refunded our money.
Leisure
8/10
Excellent
06 Apr 2024
Roxanna
There were clear stains on the floor in the bathroom evidence of precious water damage and the fridge didn’t really keep things cold. But things were clean and everything went smoothly.
Leisure Family
4/10
Poor
24 Mar 2024
Joanne
We booked and paid for two queen beds, but when we arrived they said only one queen available! Only a few cars in lot at 10 pm. Breakfast included was only coffee and grab and go. Bed comfortable. Staff kind.
But hotel is very outdated.
Partner
6/10
Pleasant
23 Mar 2024
Chris
Breakfast was horrible. Seemed like they put water in the pancake mix. Towels were old and tattered. Just needs a lot of upgrades dim depressing yellow light is no good. You see.
Business
2/10
Poor
12 Mar 2024
Theresa
You’ll need a $100 deposit on top of the price for the room. Ridiculous.
Partner
10/10
Exceptional
10 Mar 2024
Elise
The room was dirty when we got there and we had too changes room due to the fact that our hotel room wasn’t cleaned as promised
4/10
Poor
26 Feb 2024
Kim
Photos online did not accurately depict the room. There was no hair dryer, sink was missing a drain plug and shower faucet had visible gaps around it. Hotel smelled like pot. Would not recommend and will not stay here again.
Leisure Family_with_children
10/10
Exceptional
25 Feb 2024
Verified traveler

Good price, close to stuff

Hotel is the perfect price for what you get. Building seems old, there was no ice machine on any floor that I could find.
Self
4/10
Poor
23 Feb 2024
cheryl
the lady was great
Leisure Family
8/10
Excellent
19 Feb 2024
Franci
Nothing fancy, could use some updates, but the bed was comfortable and the shower hot.
Business Self
4/10
Poor
17 Feb 2024
John
Be prepared for a smokey smell. I dont know if the hotel has smoking rooms because its an extended stay - but there was constantly a smell of smoke coming into my room. The walls are extremely thin. The room behind my room, their cell phone kept vibrating on the side table next to the bed. The vibrating sound was so loud I was certain the phone was lost in my hotel room. I searched for 15 minutes and finally had to give up and just listen to the buzzing for another 10 minutes from the room behind mine.
Leisure Self
2/10
Poor
24 Jan 2024
Ashley
It’s smell like dog pea and the room need updated but overall I won’t stay there again
Business Self
6/10
Pleasant
02 Jan 2024
JOHN
Cereal and coffee for breakfast. The staff was very friendly. They have an elevator.
Leisure Pet
4/10
Poor
13 Dec 2023
Randall
Staff was friendly and polite. Unfortunately there is a strong smell of animal urine in the hallway of the floor I was on. It was also present in the room but not as strong. Windows didn’t lock.
Business Self
4/10
Poor
31 Oct 2023
Paula
It is serious need of updating. The walls are so thin we heard the room next to us tv as if it was our tv, and tenants plain as day. To bad the where up till 2 A.M.!!! We didnt get any sleep, and had a long drive to do the next day.
Leisure Family
10/10
Exceptional
29 Oct 2023
Amy
Great service and easy to find
Partner
10/10
Exceptional
30 Sep 2023
Geoffrey
Great place to stay
4/10
Poor
17 Sep 2023
PATRICE
Was a subpar experience
Business_and_leisure Partner
10/10
Exceptional
12 Sep 2023
Yelena
Very nice place
6/10
Pleasant
11 Sep 2023
Shawna
The front desk staff was great. The first room assigned was a disaster and the second room appeared good until the rotting smell over powered the room. Cleaning staff forgot to empty the garbage from previous guest which had old food containers under the sink and the bathroom trash wasn't empty either. I collected my personal garbage and sealed it in a separate bag for disposal. The bed was clean and that was important. Again the front staff were nice!
Business_and_leisure Self
6/10
Pleasant
09 Aug 2023
LeAnn
When we entered the room it smelt really bad I needed to spray something to try and get the odor away but didn’t work
Leisure Family

Location & surroundings

Extended Stay America Des Moines Urbandale
3940 114th St, Urbandale, United States

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Extended Stay America Des Moines Urbandale

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