Extended Stay America Des Moines Urbandale

2/10

Poor

12 Apr 2026

Brenda

I have pictures of the current situation the room is.

I will issue a complaint to get my money back. Worst experience ever.
I don’t understand how this hotel stays in business and charging the amount they do for the condition of the hotel.

Friends_and_family Friends

2/10

Poor

12 Apr 2026

Mary

This hotel is very dated,not clean and extremely sketchy. The staff was very nice. Only because it was impossible to get another room anywhere did I stay. People were yelling and running up and down the halls most of the night, there was smoking, in a non smoking place. There was not a tv in my room because the people before me had stolen it I guess. AVOID THIS PLACE

Self

10/10

Exceptional

13 Mar 2026

Shana R

Absolutely would stay here again (Urbandale) Gina, Janette, Housekeeping were great. Went above and beyond. Clean, friendly. The only complaint I have is the beds are very firm. Otherwise, excellent!!

Partner

10/10

Exceptional

21 Feb 2026

Shana R

Jeanette and Gina were absolutely amazing!! They went above and beyond to make our stay comfortable. I'm Disabled, We were on the ground floor. It was very quiet, clean and nice. House keeping does a great job as well. We'll definitely stay there again. Thanks for everything and great stay.

Hope to see you again, Best regards,

Shana &David

Business Partner

8/10

Excellent

29 Dec 2025

tracy

I've been here for a month or so now with I issues the staff is friendly, they leave you to yourself and have taken care of any issues I've had right away or the next morning. as good as living in a hotel can be it's nice. wish they had coffee machines in room or downstairs ,but it's all good and a gym would be excellent but so far my that's my only complaint

Leisure Family

10/10

Exceptional

18 Dec 2025

Joshua

Great room. Front desk staff were amazing -- Very friendly. Nice sized, clean rooms.

Self

2/10

Poor

28 Sep 2025

Christy

The place was absolutely grubby!!! Smelled of smoke and Indian food. If it had not been so late when we checked in (midnight as we were traveling) would have left and fought for our $$ back. We left at 7 am, definitely not up to Urbandale standards.

Business_and_leisure Family

10/10

Exceptional

31 Aug 2025

Eric

Everything I still here feels at home.

Business Self

8/10

Excellent

27 Aug 2025

Steven

Unless staying for more

Partner

4/10

Poor

26 Aug 2025

Peggy

When I booked this property thru Expedia, I was not made aware this was a VERY LIMITED property as far as services, etc. As there is none. If you want to use their kitchen, you can buy 2 pots & pans for about 30.00. Dinnereware I think was aother 20.00. Then when I asked if I could have new towels, that was a charge of 1.50 each per use. I bottle of 12 oz. Coca Cola was 3.90! Price was 84.00 per day and I have to admit, I was more than shocked and disappointed in the photos make everything like new - No really like new - Counter in Bathroom had disgusting looking stains, that apparently wouldn't clean up, chips not taken care of on dresser, just little things through out the room to make it feel like it wasn't really cared for in the past. If you stay for a long time, they only service the room once every two weeks and the extra towel still is charged to you. No hand towels in the bathroom or kitchen. No detergent to use for washing up your meal. Just two plastic glasses for use in bathroom and in main room. Oh, I could go on and one. In thinking about it people who do stay a week or two or more, probably plan ahead with their own extra items, but I sure got tired of needing a common items in other places, just were not here at all. 1 small bar of soap (motel size) for alll bathing and hand washing - whew you get the picture:). Got no where with Expedia or hotel staff in possible remidies for these items - not to speak of orig. quote from expedia - didn't turn

Leisure Partner

4/10

Poor

11 Aug 2025

ANGELA

There are absolutely zero frills in this place, no coffee, limited towels, 2 plastic cups, no dishes for the kitchen, no shampoo/conditioner and only one small bar of soap for the bathroom. Bed wasn't super comfortable but it was clean. However both the carpet and the smell in the hallways was absolutely disgusting. Our room didn't smell much better and the 2 rolling chairs in the room were filthy. Front desk staff was friendly, but they shut down at a certain point in the evening through the next morning with a locked pulldown gate, so when we wanted to check out in the morning around 8/9am we couldn't even turn in our key cards. I don't recommend this place.

Leisure Family

8/10

Excellent

07 Jul 2025

Michael A

The door only opened if you turned the handle up and not down,

10/10

Exceptional

26 Jun 2025

John

On a recent trip to Des Moines, we were fortunate enough to discover ESA Select Suites in Urbandale, IA. General Manager Stephen and Front Desk Attendants Marci and Drea gave us a welcome as warm as the weather outside (which, given the heat index that weekend, is really saying something!), and they were as friendly, kind, and helpful as they could possibly be. The room itself was clean, comfortable, and quiet, and we particularly appreciated the full-size refrigerator/freezer. We also liked the microwave above the cooktop, which was perfect for reheating leftover pizza and making popcorn. We have stayed in places that cost twice as much and which weren't half as nice! We would without hesitation recommend this hotel, and the next time we are in Des Moines, we certainly will return. Full marks!

Business_and_leisure Partner

2/10

Poor

18 Jun 2025

Caleb

The location of the property is centrally located in town, easy to get places.

2/10

Poor

04 Jun 2025

alice

It wasn't clear to me when I booked the room, there was no room coffee pot or coffee in the lobby.

The shower water spilled over on to the floor.

The place is old and not updated.

The staff was very personable.

Leisure Family

10/10

Exceptional

24 May 2025

Eric

Great stay...1990s tv service

All on all great stay..
Issues with tv service, which staff did their best to fix, but never did work correctly...
Still on 90s type cable coax..so looses signal when too many guests on at same time

Business

10/10

Exceptional

23 May 2025

Nina

Wonderful stay with great service

My stay at the hotel was pleasant and comfortable. The room was clean, and the staff were exceptionally kind and always ready to help. I especially want to highlight Brittany – a wonderful and cheerful person who made me feel right at home. Thanks to the entire team for their kindness and professionalism. I would gladly return!

Self

6/10

Pleasant

23 May 2025

Jodi

With the hotel being just OK, my rating was based on how the hotel smelled and the smaller sized beds for myself and Kids to fit. It did seem very old.

However, I felt that it was pretty clean.

Friends_and_family Family

10/10

Exceptional

19 May 2025

Lexia

Had a great experience the best manager ever clean soft beds

6/10

Pleasant

08 May 2025

Andrew

They don't serve breskfast. And we checked in at 8 pm and had to wait to get our room cleaned. Nice hotel. Just understaffed.

Business_and_leisure Family_with_children

10/10

Exceptional

14 Apr 2025

Paul

Quiet clean room with comfortable beds and nice showers

Leisure Family

2/10

Poor

13 Apr 2025

Heather

Had no tv. Was not accomidated for it. The hotel had a bad smell. The shower did not work properly. The bathroom sink had black mold around it.

2/10

Poor

13 Apr 2025

Lucretia

Terrible experience, dirty rooms and did not accommodate me at all. Would not give me a refund for rooms

Business_and_leisure Family_with_children

6/10

Pleasant

23 Mar 2025

Verified traveler

Great staff

The staff at the front desk are very nice and friendly. The manager is very nice and understanding. The only problem is that there are 🐜 ants in the kitchen area.

Friends_and_family Family

6/10

Pleasant

06 Mar 2025

David

Convenient location to work to stay during recent snow storm.
Facilities set to accommodate long-term stays rather than overnight. Room was average hotel room. Bathroom had tub and shower but no hair dryer or shampoo which should have been stated in advertising.

Business Self

2/10

Poor

17 Feb 2025

Mariah

Tv didn’t work. Paid for a queen sized bed, got a full. No help from staff.

Leisure Partner

6/10

Pleasant

13 Feb 2025

david

Stayed the night due to snowstorm. Hotel was right next door to work location. If not for the convenience of location would have stayed at a different hotel. Older building. Some plumbing issues in room. Older appliances. Staff was helpful and nice. Room didn't have bathroom necessities. like shampoo and hair dryer. Bed was comfortable just a nice cheap hotel conveniently located .

Self

10/10

Exceptional

12 Feb 2025

Denise

Quality at a reasonable price with great staff customer service

6/10

Pleasant

10 Feb 2025

Zoey

Liked the fridge. Disliked lack of amenities, no shampoo or conditioner available. Lack of customer service, barely acknowledged when we went to check in.

Leisure Friends

4/10

Poor

25 Jan 2025

Verified traveler

It’s getting old & falling apart needs a major remodel!! Elevator makes speed grinding sounds when it gets to 3rd (top) floor and shocks you when you push the button to go down. Lot of sunken parts of the floors. No dishes very small room!!

Self

2/10

Poor

19 Jan 2025

Carrie

Checked in and legit left after 20 minutes.didn’t even ask for money back or ask for my pet fee back. It’s that bad. Super dirty everywhere. Room was dirty, heater didn’t work. Didn’t feel safe. There is a note in the elevator on what to do if the elevator gets stuck. Like a full list of don’t panic and all the steps to takeof it gets stuck. by the sounds of the elevator I’m guessing it gets stuck a lot. Don’t stay here.

Business_and_leisure Pet

10/10

Exceptional

12 Jan 2025

Jessie

Loved

Business_and_leisure Family

2/10

Poor

17 Oct 2024

Akoya

Kids everywhere. They have the front desk lady not only helping customers but also babysitting all of their kids! It's madness and unprofessional on so many levels.

Business_and_leisure Partner

10/10

Exceptional

10 Oct 2024

Naydia

Great property , quiet safe area , not too far from Wes Des Moines Downtown . Great , helpful and friendly staff . Hotel is clean also no complaints!!!

Leisure Partner

8/10

Excellent

28 Sep 2024

Verified traveler

The hotel is older and you can tell. The room was clean and up to date. Had a 2 burner stove, microwave, and full refrigerator. Good hotel for someone that is going to be staying for a while on business and doesn't want to eat out all the time.

Partner

2/10

Poor

23 Sep 2024

Nicole

Disappointing.

Usually extended stay hotels are reliable but this left me disappointed. The overall cleanliness was sub-par, the room I reserved was not available, there were no roll-away beds to accommodate my messed up reservation, and the kitchenette was barren. Due to the above, our choice was to fit 2 adults and a teen in a queen bed (I reserved a room with 2 beds) or for one of us to sleep on the floor. We also picked up food but required the kitchenette only to find the cabines and drawers completely empty.

Friends_and_family Family

6/10

Pleasant

14 Sep 2024

Dennis

Not Accommodating

Business Friends

8/10

Excellent

19 Aug 2024

Raymond

Was easy to get to!!

2/10

Poor

15 Aug 2024

Kerry

Not good

Smelled bad and shower didn’t work/run.

Partner

4/10

Poor

12 Aug 2024

Nou

Spend your money else where

It was ghetto. Toilet handle broke. White stain on the chairs, breakfast sucks. Spend your money else where, will be stay again especially 3rd floor is super musty and smelly.

Friends_and_family Family

2/10

Poor

10 Aug 2024

Corey

The hotel has a terrible smell. The contential breakfast was terrrible because of the lack of options you have was coffee, hot water, mini muffins, small packagea of oatmeal and granola bar. I had to eat the small package of oat in a cup once with hot water because the hotel didn't provide any paper plates or bowls.

Leisure Self

2/10

Poor

09 Aug 2024

Catherine

I attempted to make a reservation they told me that my card didn't go through. Then they tried to charge me for the room even though I didn't have the opportunity to check in because my card didn't work. I don't know about you but I think that's just trying to get people off.

Business

8/10

Excellent

08 Aug 2024

Alleson

Bed was really comfortable although the guy next door screamed on the phone for 2 days which made it hard to relax, there were splatters of food from the previous occupants on the cabinets, and the side lamps didn’t work. Other than that it was a good stay.

Leisure Self

6/10

Pleasant

05 Aug 2024

Tracy

The staff was very nice and the room was fine, but everything else left a lot to be desired. There was always people loitering in the parking lot, which kinda creeped me out and as a single woman staying there, I didn’t feel entirely safe. The elevator was gross with food on the floor. The hallway to my room was a combination of stagnant air, the smell of trash from the trash room, and food being cooked in the rooms. There was a rotting watermelon rind outside the exit stair door for the entire week I was there. The room itself was fine and I liked having a kitchen, but when I stepped out of my room, it was an unpleasant experience.

Leisure Family

4/10

Poor

03 Aug 2024

Sandy

Room wasn't very clean. Bathroom the faucet on the bathtub was falling off and it leaked. Breakfast options were not good.only instant oatmeal.

Leisure Family

2/10

Poor

21 Jul 2024

Gregory

Absolutely worst experience, safe you time go anywhere else. This place is like a homeless shelter with all the worst stuff that come with. And management as high as could be

2/10

Poor

15 Jul 2024

fardis

The place was not taken care of at all. The electric plugs were exposed and broken. The light fixture was missing the cord to plug in. My daughters bed was leaning down on the top side so she was laying almost with her head below her body level. I killed multiple german cockroaches so i was afraid to take clothes out of the luggage so it stayed in my luggage the whole time. And corporate only has one person working at most times. So there was really no customer service. And i understand the situation we are having with immigration and our borders, but they had refugees staying at the hotel that maybe they dont know the culture to well. But they had kids running and playing in the hallways and the parking lots with no control from the parents. It would have been nice if all this was said and advised before we booked that hotel. Would i stay here again No way. Not til they start cleaning up this place and fixing all the problems.

Leisure Family

2/10

Poor

14 Jul 2024

Christina

Worst stay ever!!!

First of all, I would never recommend this hotel to any friends or family, or strangers for that matter… they had refugees staying there, they were loud and not considerate of others. One worker in lobby, refrigerator leaked, rooms have roaches, dip in the floor, plugs hanging out of the wall, bed was leaning to one side, no room service, continental breakfast consist of coffee and dollar store mini muffin and fig bar, and the list goes on!! Don’t stay here, pay extra for a 5 star hotel. Lesson learned for sure.

Friends_and_family Family

4/10

Poor

13 Jul 2024

Jon

No hot water.

Leisure Family

2/10

Poor

07 Jul 2024

Brian

Positives: Good and quick service checking in and out.

Negatives: Bathroom had what looks like used soap and lotion, had an odor left from previous renter, molds in the shower clog, overall room was humid, limited breakfast options.

Leisure Family

2/10

Poor

24 Jun 2024

Sheila

I did not check in and try to cancel these reservations and my card still got charged so I'm currently disputing the charges.

8/10

Excellent

24 Jun 2024

David

Only minor issues like the bathroom sink was very slow to drain and the TV remote was only working intermently. Nothing major to make a complaint about. Room was quiet and I was able to rest comfortably both nights

Leisure Self

4/10

Poor

24 Jun 2024

Janet

No way to check in...no one at front desk

Confirmation said check in until 12:00 it was ll:30 PM and no one at the desk. Front door standing wide open. Called on Courtesy Phone to bring someone to the front desk. No answer...just rang and rang. Called from my cell phone...just rang and rang. 15 minutes later someone finally came through the front desk in a hurry, as if she was just showing up for work.

Wish I had taken photos. The carpet in the room was so dirty I had to wash the bottom of my bare feet before putting on shoes and socks.

There was a sock in the corner of the hall outside the stairway.

The bathroom was immaculate and well maintained but there was a device on the water source of the toilet that blinked a blue light randomly. Scared me the first time I saw it.

The kitchen was immaculate but well worn appliances.

The bed was comfortable with adequate bedding and pillows.

Surprise there was no USB phone charge portal. I had to go buy a charging block at 5 Below.

Self

2/10

Poor

23 Jun 2024

Malissa

Janky at best! Our bathroom had several old soaps still stuck to the shower shelves. Lots of hair in the shower. So gross.
We both woke up with sore backs from the broken down bed and congestion from the “non-smoking” room.
We just made check-in. We’re on a long drive and got to the hotel at 11:04. We caught the receptionist as she was packing up for the night. A few minutes later and we would have lost our reservation without a refund. Phew.
All the hotel hallways need vacuumed and scrubbed. The stairwells have rotten food on the floor.
“Breakfast included” is a grab and go instant oatmeal and coffee.
Super disappointed at $135/night.
My advice…head on down the road and stay somewhere else.

Business_and_leisure Family

8/10

Excellent

22 Jun 2024

Donald

Needed some small room repairs.

Leisure Partner

8/10

Excellent

21 Jun 2024

Daniel

Hotel was not super clean or super quiet, but front desk staff were super awesome, and there were no major issues during my stay.

Leisure Self

10/10

Exceptional

18 Jun 2024

KEDAR

It was a comfortable stay at the hotel.

Friends_and_family Family

6/10

Pleasant

17 Jun 2024

Emily

When we checked in, the staff member didn’t seem to know very well how to do that. It took like 10 minutes to check in. Not horrible, but definitely longer than expected. We got into the room and it was okay. The bed was comfortable. The refrigerator wasn’t on and it smelled horrible. We finally realized the next day it wasn’t on. Once we turned it on, it was fine. There’s stains on the floor and some towels had minor stains on them.
For the price, it’s fine. If you’re looking for something more upscale or super clean, this isn’t it. But if you want super affordable and pretty clean, this works.

Leisure Family

6/10

Pleasant

10 Jun 2024

Jason

I like that it wasn't from the activities I was participating in and close to the interstate.

I didn't that they gave me a room I did not reserve and/or deserve. The room could be cleaner. Lots of scratches and stains.

Leisure Partner

2/10

Poor

09 Jun 2024

Nancy

We found bed bugs & the rooms were not clean our bathroom smelled like pee and the floors were very dirty, I’m so disappointed

Business Partner

8/10

Excellent

03 Jun 2024

Roxanne

Its a decent place to stay...staff is nice look nice from the outside. Room could use a little update but affordable decent place to stay. Easy to find and close to alot of stuff

Business Partner

2/10

Poor

02 Jun 2024

Jason

Weary Travelers

The front desk employee was Very Nice and Helpful. She helped us upgrade one of the 3 rooms we reserved BUT.... the bed in my room had hair, crumbs, and some other unknown substance on the sheet. The other two rooms were in good condition. THEN, at 3:30 a.m. there was a dog barking in the next room. The constant barking lasted for TWO HOURS. This is not an exaggeration.

Friends_and_family Family

4/10

Poor

28 May 2024

Steve

The first room they sent us to had: 1)clogged bathroom sink; 2) air-conditioning outlet wide open & non-compliant with electrical code; 3) 2 of three lights did not work.

They moved us to a room without these issues.

The rear entrance, clearly marked \"do not prop open\" was propped open when we left. That is, \"they do not have open/closed door sensors and do not check the door manually\". A security issue.

YIKES! We are not going back there again even though convenient to get to our relative's house.

Leisure Family

2/10

Poor

27 May 2024

John

You advertised breakfast but only served cold coffee and grab and go muffin. Property very dirty…hall way carpets filthy. Staff smoking out front/front entrance door. TV not working. Online info misleading. Absolutely will NEVER stay here again!!!!

Leisure Family

2/10

Poor

25 May 2024

Alyssa

The hotel overbooked themselves. We were never notified. We drove down and Expedia was supposed to get us another place to stay but there weren’t any other rooms and we don’t have anywhere to stay. Not at this hotel, not at another one. We had to just drive back home. 8 hours wasted and all that gas.

Leisure Partner

6/10

Pleasant

14 May 2024

Jessie

The bathroom sink had food residue in it, a lot of unsupervised children in the lobby, had little interaction with the staff but they were fine.

Leisure Family

8/10

Excellent

12 May 2024

Tiziana Gorgan and Jonathan

Maybe they need to check for maintain as bathroom sink was clogged, refrigerator was dirty with a used bottle inside, microwave was dirty.
The lady at he reception was very nice.

Leisure Family

6/10

Pleasant

09 May 2024

Lawrence

Pros: convenient location; desk staff very helpful; low price for Friday night stay.

Cons: property felt old & run down; door handle fell off in my hand & couldn't be repaired by staff; marginal cleanliness; serious cigarette butts littered hotel entry way; children of cleaning staff playing in halls & elevator as we entered hotel & tried to get to our room.

Leisure Partner

4/10

Poor

05 May 2024

Michelle

We'll not be staying again

Should have read the reviews before we stayed here. The outside looks nice but once you walk indoors the smell of curry smacks you in the face. We were given a room on the 3rd floor and when the elevator doors opened the curry smell was even more overpowering. We tried to air out our room from the stench, we couldn't get the windows open at first but once we did, it wouldn't stay open. Had to prop it open with a shelf board from one of the cupboards. The other window was shattered. Housekeeping is lacking since we found tonail clippings and the soap and cups were not replaced. Even though it was a non-smoking hotel, we smelled cigarettes wafting from one of the other rooms.

Friends_and_family Family

4/10

Poor

28 Apr 2024

Shelley

ONLY WOULD STAY AGAIN IF LAST RESORT. SMELL WAS HORRIBLE JUST NOT WELL KEPT. WAY OVER PRICED

Leisure Family

4/10

Poor

28 Apr 2024

David

I would not recommend this place for a family.

Friends_and_family Family

6/10

Pleasant

12 Apr 2024

Bryan

Easy Stay

Our team wan on a business trip so this place was perfect for that. For as new as it looked outside it appeared dated inside but everything was perfectly functional.

Business

2/10

Poor

07 Apr 2024

Dorothy

The floor in our room was not clean, blaster pieces on linoleum and the rug was not vacuumed. Bathroom towels looked dirty as did the shower. Rug was stained in multiple areas and one wall had exposed drywall (paint scratched off). We did not want to change rooms, staff confirmed our observations and refunded our money.

Leisure

8/10

Excellent

06 Apr 2024

Roxanna

There were clear stains on the floor in the bathroom evidence of precious water damage and the fridge didn’t really keep things cold. But things were clean and everything went smoothly.

Leisure Family

4/10

Poor

24 Mar 2024

Joanne

We booked and paid for two queen beds, but when we arrived they said only one queen available! Only a few cars in lot at 10 pm. Breakfast included was only coffee and grab and go. Bed comfortable. Staff kind.
But hotel is very outdated.

Partner

6/10

Pleasant

23 Mar 2024

Chris

Breakfast was horrible. Seemed like they put water in the pancake mix. Towels were old and tattered. Just needs a lot of upgrades dim depressing yellow light is no good. You see.

Business

2/10

Poor

12 Mar 2024

Theresa

You’ll need a $100 deposit on top of the price for the room. Ridiculous.

Partner

10/10

Exceptional

10 Mar 2024

Elise

The room was dirty when we got there and we had too changes room due to the fact that our hotel room wasn’t cleaned as promised

4/10

Poor

26 Feb 2024

Kim

Photos online did not accurately depict the room. There was no hair dryer, sink was missing a drain plug and shower faucet had visible gaps around it. Hotel smelled like pot. Would not recommend and will not stay here again.

Leisure Family_with_children

10/10

Exceptional

25 Feb 2024

Verified traveler

Good price, close to stuff

Hotel is the perfect price for what you get. Building seems old, there was no ice machine on any floor that I could find.

Self

4/10

Poor

23 Feb 2024

cheryl

the lady was great

Leisure Family

8/10

Excellent

19 Feb 2024

Franci

Nothing fancy, could use some updates, but the bed was comfortable and the shower hot.

Business Self

4/10

Poor

17 Feb 2024

John

Be prepared for a smokey smell. I dont know if the hotel has smoking rooms because its an extended stay - but there was constantly a smell of smoke coming into my room. The walls are extremely thin. The room behind my room, their cell phone kept vibrating on the side table next to the bed. The vibrating sound was so loud I was certain the phone was lost in my hotel room. I searched for 15 minutes and finally had to give up and just listen to the buzzing for another 10 minutes from the room behind mine.

Leisure Self

2/10

Poor

24 Jan 2024

Ashley

It’s smell like dog pea and the room need updated but overall I won’t stay there again

Business Self

6/10

Pleasant

02 Jan 2024

JOHN

Cereal and coffee for breakfast. The staff was very friendly. They have an elevator.

Leisure Pet

4/10

Poor

13 Dec 2023

Randall

Staff was friendly and polite. Unfortunately there is a strong smell of animal urine in the hallway of the floor I was on. It was also present in the room but not as strong. Windows didn’t lock.

Business Self

4/10

Poor

31 Oct 2023

Paula

It is serious need of updating. The walls are so thin we heard the room next to us tv as if it was our tv, and tenants plain as day. To bad the where up till 2 A.M.!!! We didnt get any sleep, and had a long drive to do the next day.

Leisure Family

10/10

Exceptional

29 Oct 2023

Amy

Great service and easy to find

Partner

10/10

Exceptional

30 Sep 2023

Geoffrey

Great place to stay

4/10

Poor

17 Sep 2023

PATRICE

Was a subpar experience

Business_and_leisure Partner

10/10

Exceptional

12 Sep 2023

Yelena

Very nice place

6/10

Pleasant

11 Sep 2023

Shawna

The front desk staff was great. The first room assigned was a disaster and the second room appeared good until the rotting smell over powered the room. Cleaning staff forgot to empty the garbage from previous guest which had old food containers under the sink and the bathroom trash wasn't empty either. I collected my personal garbage and sealed it in a separate bag for disposal. The bed was clean and that was important. Again the front staff were nice!

Business_and_leisure Self

6/10

Pleasant

09 Aug 2023

LeAnn

When we entered the room it smelt really bad I needed to spray something to try and get the odor away but didn’t work

Leisure Family

8/10

Excellent

07 Aug 2023

Jerry

The staff was friendly the room could use some updating as there was a tear in the carpet and the faucet handle came off. The bed was comfortable and the room was clean.

Leisure Family

4/10

Poor

06 Aug 2023

william

had to try 3 rooms before I found one that didn't smell like cigarette smoke - despite it being a smoke-free location. seems like the extended stay clientele here found ways to bend the rules while staying addicted to their bad habit. rooms are going on extremely worn out and dated. cleanliness was pretty bad, room hardware was broken or chipped badly. shower stall had built-up old soap scum on it; and worse yet, stall was made of some speckled fake marble material, designed to \"camouflage\" dirt. So you couldn't really tell if it was clean or not. On the plus side, the limited staff were friendly, but probably in way over their head, led by a mgmt. that doesn't care or provide proper assistance. the place needs a complete turnover from the top down.

Business Self

2/10

Poor

17 Jul 2023

Motoko

After entering the room I went to use the bathroom and there was pee stains on the toilet seat!!! I was so exhausted so I just cleaned it myself without calling the front desk. And then I found a bed bug on the bed crawling under the blanket between my husband and me. I took a photo of it after quickly smashing it with a tissue for the evidence. Also, the shower drain was not working at all. After my shower, we waited 10 minutes but it wasn’t draining so my husband literally had to put his hand into the drain and tried to clear some of the gross stuff that was settling there before he could take a shower and rinse off making sure the bed bugs weren’t on his body. It makes me sick remembering about it! Hairs everywhere in the bathroom and even in the kitchen sink and stains on the refrigerator. We didn’t want to sit on the chairs after seeing the room condition and ate our dinner standing in the room. We never had this kind of experience before so I thought it is worth mentioning.

Leisure Family

8/10

Excellent

10 Jul 2023

PAUL

We had a handicapped room. It would never pass ADA requirements. There’s no vertical grab bar for the toilet. The shower was extremely difficult to activate. There was nothing to hang the handheld shower on once it was removed from a high mounting. There was no bath mat, and the bar soap was very difficult to open.

Leisure Family

6/10

Pleasant

25 Jun 2023

Verified traveler

Clean hotel and comfortable beds in a convenient location. However, the walls in the hotel are paper thin. We could hear every step that the person upstairs took. Also could hear people talking outside of the hotel. Room smelled of smoke.

Friends_and_family Family

10/10

Exceptional

16 Jun 2023

Lynda

Room was clean. Toilet could use some help in cleaning. Parking lot had trash laying around. Staff was great, friendly and professional.

Leisure Self

4/10

Poor

26 May 2023

Kat

Our room had stains in the carpet, an empty beer bottle on the floor, and a curtain rod being held in place with a plastic bag. We requested a full refund, received it, and left.

Leisure