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Hyatt Place West Des Moines/Jordan

Des Moines - IA · United States

295 South 64Th StreetView location

9.2/10Excellent1,001 Reviews
Cleanliness9.4/109.4
Service9.2/109.2
Comfort9.4/109.4
Condition9.2/109.2
Amenities9.0/109.0
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  • Business hotels
  • Pet friendly Hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hyatt Place West Des Moines/Jordan

Discover the perfect blend of modern style and warm hospitality at Hyatt Place West Des Moines/Jordan Creek.

Ideally located near top local attractions like Smash Park and premier golf destinations including Glen Oaks Country Club and Des Moines Golf & Country Club, our hotel is the ideal home base for your next getaway.

Whether you're traveling with kids or bringing along your four-legged family member, our family-friendly and pet-friendly accommodations ensure everyone feels right at home. Come stay, relax, and make lasting memories with us!

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When you stay at Hyatt Place West Des Moines Jordan Creek in West Des Moines, you'll be in a shopping district, within a 15-minute drive of Jordan Creek Town Center and Drake University.

This hotel is 11.9 mi (19.2 km) from Casey's Center and 0.6 mi (0.9 km) from Cinemark Century Jordan Creek 20. Make yourself at home in one of the 123 air-conditioned rooms featuring LED televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment.

Bathrooms have bathtubs or showers and complimentary toiletries. Conveniences include phones, as well as desks and complimentary newspapers. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until midnight
Check-out until 12:00 PM

Hotel policies

No rollaway/extra beds available Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 23 Pet max weight (per pet) in lb is 50 Only dogs and cats are allowed Maximum number of pets per room 2

Cleaning and safety

Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)

Important information

  • Special Instructions
    It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
  • Optional fees
    • Pet fee: USD 100.00 per accommodation (varies based on length of stay)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Jordan Creek Town Center 0.5 km / 0.3 mi
Cinemark Century Jordan Creek 20 0.8 km / 0.5 mi
Bridgewood Plaza 1.5 km / 0.9 mi
West Glen Town Center 1.5 km / 0.9 mi
Topgolf 1.8 km / 1.1 mi
MercyOne Mills Civic Express Care 3 km / 1.9 mi
Huston Cemetery 3.2 km / 2 mi
Whisper Point Park 3.4 km / 2.1 mi
Valley Stadium 3.5 km / 2.2 mi
The MidAmerican Energy Company RecPlex 3.6 km / 2.2 mi
Mercy Medical Center West Lakes 4 km / 2.5 mi
West Grand Golf 4.9 km / 3 mi
Des Moines Golf & Country Club 5.6 km / 3.5 mi
Jordan House 6.1 km / 3.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 123
  • Number of floors (main building): 4
  • Twin rooms: 77
  • Double rooms: 46
  • Suites: 4
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • Airport
Show 29 more facilities & services
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • Bellboy serviceExtra charge
  • Hotel safe
  • Lift accessExtra charge
  • Terrace
  • Gym
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • Café
  • Bar
  • Restaurant: 1
  • Meeting room
  • Business centre
  • Indoor freshwater pool: 1
  • Breakfast
  • Picnic
  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishmentExtra charge
  • FitnessExtra charge
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2

    Photos are not available for this room type.

    Hyatt Place West Des Moines/Jordan

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-2

    Photos are not available for this room type.

    Hyatt Place West Des Moines/Jordan

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE AccessibleSINGLE • AccessibleSGL.H6

    Photos are not available for this room type.

    Hyatt Place West Des Moines/Jordan

    SINGLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Hyatt Place West Des Moines/Jordan

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Hyatt Place West Des Moines/Jordan

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Hyatt Place West Des Moines/Jordan

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Hyatt Place West Des Moines/Jordan

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDSUITE • ONE BEDSUI.1B

    Photos are not available for this room type.

    Hyatt Place West Des Moines/Jordan

    SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG

    Photos are not available for this room type.

    Hyatt Place West Des Moines/Jordan

    SUITE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN

    Photos are not available for this room type.

    Hyatt Place West Des Moines/Jordan

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Hyatt Place West Des Moines/Jordan

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin AccessibleDouble or Twin • AccessibleDBT.H6

    Photos are not available for this room type.

    Hyatt Place West Des Moines/Jordan

    Double or Twin Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-1

    Photos are not available for this room type.

    Hyatt Place West Des Moines/Jordan

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Hyatt Place West Des Moines/Jordan

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1

    Photos are not available for this room type.

    Hyatt Place West Des Moines/Jordan

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Hyatt Place West Des Moines/Jordan

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Hyatt Place West Des Moines/Jordan

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6

    Photos are not available for this room type.

    Hyatt Place West Des Moines/Jordan

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-3

    Photos are not available for this room type.

    Hyatt Place West Des Moines/Jordan

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Hyatt Place West Des Moines/Jordan

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 95 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable1 photo

    Hyatt Place West Des Moines/Jordan

    DOUBLE KING SIZE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    95 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-2

    Photos are not available for this room type.

    Hyatt Place West Des Moines/Jordan

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Hyatt Place West Des Moines/Jordan

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hyatt Place West Des Moines/Jordan

9.2
Excellent
1,001 Reviews
Cleanliness
9.4 /10
Service
9.2 /10
Comfort
9.4 /10
Condition
9.2 /10
Amenities
9.0 /10
100 reviews shown
6/10
Pleasant
02 Aug 2026
Quincy
Overall it was a nice hotel. Pool was nice and the room was nice. I went in at 3 to see if my room might be clean early. It wasn’t. No big deal. Got back at 4:30. A half hour after check in time and my room still wasn’t ready. Had to wait another 10 minutes for them to finish cleaning our room up. We also had to wait ten minutes before anyone showed up at the front desk so we could check out. The staff were kind when they were there to help. Overall I give it a 2.5/5 stars.
10/10
Exceptional
02 Aug 2026
Alisa
Clean, updated
10/10
Exceptional
31 Jul 2026
Terrance
Great stay
10/10
Exceptional
30 Jul 2026
Loyd
This is a very clean property-very new and modern, and conveniently located with numerous dining and shopping options nearby. I would definitely choose this property again when traveling to this area.
10/10
Exceptional
30 Jul 2026
NICK
Great time
10/10
Exceptional
24 Jul 2026
Tony
Great location. Rooms were large and clean. Very good breakfast. Nice pool.
10/10
Exceptional
23 Jul 2026
John
This place was fantastic. Very clean great location will be staying there every time I’m in West Des Moines
10/10
Exceptional
22 Jul 2026
Daniel
.
6/10
Pleasant
21 Jul 2026
Kerry
Room was clean and the bed was comfortable though the room smelled a bit musty
Friends_and_family Family
6/10
Pleasant
20 Jul 2026
HEATHER
The bathroom was not as clean as you would expect. Stains in toilet, shower wasn't really clean. Cobwebs in the main part of the room, hanging off lights. Refrigerator wasn't very cold. The TV turned on in the middle of the night, remote was on night stand. The breakfast service didn't start until 8am. On a weekend. So wasn't able to use that perk.
Family_with_children
2/10
Poor
16 Jul 2026
Catherine
Coffee maker did not work. They did not replace after we let them know. No shower gel! And the squeakiest sofa bed that kept everyone awake!
10/10
Exceptional
15 Jul 2026
Dustin
I’ve stayed here on a few separate occasions, always a great experience. Highly recommended.
Self
10/10
Exceptional
13 Jul 2026
Freddy
Nice rooms, nice service
8/10
Excellent
12 Jul 2026
Eric
Exactly what you would expect for a hotel - nice clean room, quiet, great breakfast, nice patio area, pool is indoors but it's fine, nice bar area with plenty of adult beverages to choose from, etc.... The only negative thing we experienced was on the last morning we ran out of toilet paper so my wife went to the front desk and they actually said they don't have any more! WHAT? Luckily we had friends in rooms next to ours who saved the day. Otherwise this is a great hotel and I would stay again for sure!
Friends_and_family Family
6/10
Pleasant
09 Jul 2026
Decontee
First hotel I’ve been in where u have to request housekeeping. Receptionist never told us we needed to request housekeeping when we was checking in. So for the 5 days my self and my family was there, our room never got cleaned.
Family_with_children
6/10
Pleasant
06 Jul 2026
Joy
Facilities were fine. Staff wasn’t friendly.
Partner
8/10
Excellent
06 Jul 2026
Cindy
The air conditioning didn’t work real well and the loud noise that came from a light rain storm hitting the window was not the
10/10
Exceptional
03 Jul 2026
Brent
M
10/10
Exceptional
30 Jun 2026
Ryan
Thank you! See you again soon!
Friends_and_family Family
8/10
Excellent
26 Jun 2026
james
Great location. Quick access to everything. Only issue was the air did not work well. Did not get below 70 in the room, even with air set at 66.
Friends_and_family Family
6/10
Pleasant
21 Jun 2026
Jennifer
The breakfast area was not very clean, food on floor and counter tops,
10/10
Exceptional
20 Jun 2026
Heather
Great experience!
Family_with_children
8/10
Excellent
19 Jun 2026
Priscilla
Staff was never at the front desk people would be standing there waiting for them! The breakfast was decent! Diced potatoes, fruit, scrambled eggs, sausage, ect.
Friends_and_family Friends
10/10
Exceptional
16 Jun 2026
Jackie
Property was very nice. Super clean and comfortable. Great bed. Breakfast just ok. I’m picky about what is healthy.
Partner
10/10
Exceptional
15 Jun 2026
Will
Great customer service and very clean and comfortable. Breakfast was super as well
Partner
8/10
Excellent
15 Jun 2026
Katlynne
Our stay was clean and relaxing!
Friends_and_family Family
6/10
Pleasant
01 Jun 2026
Teresa
We usually love this hotel but this time our room was a disaster. Blinds broken, TV remote broken, mattress sunk in the middle, and worst, the door lock was broken (didn’t discover til bedtime and too late to move). And the door peephole, someone tore the little cover off so had to stuff. Not a great sleep or stay! The kicker will be if the hotel actually gives us a deserved refund.
Partner
4/10
Poor
27 May 2026
Kindal
Not impressed with this property. Carpet was wet under the thermostat (carpet was soaked). The mattress and sheets in the bed were also soaked. Called down to the front desk- let it ring, no answer. Went down to desk and the girl had attitude when I told her about the issues with my room. She snapped back and said she was cooking food for a guest- apparently she was the only person working. Moved to a new room, smelled like sewer gas. Will never stay here again.
Self
2/10
Poor
25 May 2026
Shawn
Due to an unforseen family emergency we had to cut short our stay. The front desk girl said no problem, it would just be an early departure. Then I get the bill and they charged me the same nightly rate had I stayed there. There was never a mention of any early departure fee. I'd give them zero stars of possible. Would not recommend.
Partner
10/10
Exceptional
24 May 2026
Cynthia
Great breakfast and cozy beds!
Partner
10/10
Exceptional
24 May 2026
Keith
Hyatt is very clean and staffed with polite employees who care about your experience.
Self
10/10
Exceptional
23 May 2026
Kelli
Very clean room, comfortable mattress and a great breakfast. Will continue to stay here for our annual shopping trip!
Family
10/10
Exceptional
22 May 2026
Cynthia
Clean rooms great breakfast and coffee.
10/10
Exceptional
19 May 2026
Daniel
all ok
need to add pastries to breakfast bar
8/10
Excellent
15 May 2026
Laurie
The complimentary breakfast was pathetic at best. Everything else was good.
Friends_and_family Family
8/10
Excellent
10 May 2026
Frank
Good choice of food
6/10
Pleasant
09 May 2026
Edward
Worst facial tissues I have ever encountered, like sandpaper! Housekeepers don’t know how to completely clean a toilet. Dirty windows too.
Partner
6/10
Pleasant
07 May 2026
Kyung
Too loud heating
Family
10/10
Exceptional
03 May 2026
Rory
Hyatt Place is always a desirable hotel for me when I travel. Clean comfortable rooms. Great amenities. The breakfast is always really good, too.
Self
10/10
Exceptional
30 Apr 2026
Beth
Great place to stay! Highly recommend.
10/10
Exceptional
28 Apr 2026
Brandon k
Very good
10/10
Exceptional
25 Apr 2026
Kevin
Very nice facility. Room was large and comfortable. Breakfast was excellent.
Partner
2/10
Poor
24 Apr 2026
Praveen
Charged for water bottles but informed its free for hyatt members & receptionists were rude
10/10
Exceptional
17 Apr 2026
Dolores
Need ice machine on every floor
Business
10/10
Exceptional
07 Apr 2026
Aaron
Clean, nice, friendly staff. No complaints
8/10
Excellent
04 Apr 2026
Luke
Clean room, hotel had a certain odor to it. It was fine, but just noticeable
Self
10/10
Exceptional
01 Apr 2026
Shaina
Clean room staff were nice and good parking
10/10
Exceptional
01 Apr 2026
Jessica
Very clean hotel. Up to date. The double queen room was very large. No microwave in the room and the pool was small; otherwise, great stay. Loved the starbucks, bar, food options in the lobby.
Family_with_children
8/10
Excellent
01 Apr 2026
Melissa
Staff was friendly but sometimes difficult to find, not always at the front desk - it felt like the front desk was asked to be the front desk, PM housekeeping, bar tenders and all other staff at the same time. Room was clean. Housekeeping is by request only if you’re there multiple nights. Parking is good. Breakfast is nice. Water pressure is absolutely awful
Friends_and_family Family
10/10
Exceptional
26 Mar 2026
Connie
Stayed 3 nights and had a great stay, hood location close to shopping and restaurants.
10/10
Exceptional
22 Mar 2026
JANE
Clean room, pool was nice, plenty parking.
Family_with_children
10/10
Exceptional
21 Mar 2026
Roberto
Everything was great....breakfast a little disappointing
Friends_and_family Family
10/10
Exceptional
21 Mar 2026
Eric
Clean, comfortable, and well maintained property. Only thing was for a Saturday morning they were out of milk by 7:45AM. A lot of kids in the lobby requesting it. Stayed here multiple times and will continue to be our #1 choice.
Family_with_children
10/10
Exceptional
21 Mar 2026
Andrew
Clean room, staff friendly
Family_with_children
10/10
Exceptional
20 Mar 2026
Roger
Very nice clean hotel. The only complaint would be was the pool was super chlorinated so we chose not to swim because it was so strong. Other than that , all was great
Partner
10/10
Exceptional
15 Mar 2026
Amy
.
Friends
8/10
Excellent
11 Mar 2026
Steve
Good
Partner
10/10
Exceptional
11 Mar 2026
Eric
Quick Check in, Clean Room
8/10
Excellent
09 Mar 2026
Melanie
The pool was nice and warm kind of small. No hot tub at this location but would be nice if they could out one in.
Partner
6/10
Pleasant
09 Mar 2026
Kara
Our room was not very clean. We found old candy canes half eaten on the floor so who knows how long they’ve been there. Our sheets were not clean. We enjoyed the pool and breakfast and the rooms are big.
Friends_and_family Family
10/10
Exceptional
09 Mar 2026
Arlyn
Clean room comfortable bed great staff.
Friends_and_family Family
8/10
Excellent
08 Mar 2026
pam
No hot tub 🙁
Partner
10/10
Exceptional
08 Mar 2026
Kris
Clean common areas and room.
Partner
8/10
Excellent
07 Mar 2026
Danielle
The room was clean and updated. We stayed two nights. The first morning the breakfast was great. Hot food. Fully stocked. We ate a little later than most people. The second day it was busy and they had zero plates. People were reusing plates or getting coffee cups to put food in.
10/10
Exceptional
07 Mar 2026
Jennifer
Breakfast offerings were great. Staff professional and kind. Hotel clean.
Friends_and_family Family
10/10
Exceptional
05 Mar 2026
Doug
yes spotlless
Business Family
8/10
Excellent
02 Mar 2026
Matthew
The desk staff was friendly were friendly, but not very outgoing. I would use the term shy to describe, sometimes speaking so low as to be hard to understand. They just need a little training up.

The bar can’t compete with Smash Park next door. The good news the facility is vastly superior to the downtown Fairfield in where we recently stayed.
4/10
Poor
02 Mar 2026
Amber
Pool was out of order, went to breakfast 1 hour+ before it ended and most food was gone and no plates. We waited but no refills came out.
Contacted the staff and they were unwilling to offer any compensation. Other than made me become a member to give me 1000 points (LOL).
Won’t be back.
Family_with_children
6/10
Pleasant
02 Mar 2026
Jose R
When we checked in, we were not told that we needed to notify to have our room made. After our first night, the following day we had to request new sheets and towels. The following day we made the request but were in the room when they came by. They never returned.
6/10
Pleasant
01 Mar 2026
Cathy
The hotel was very nice. Clean. Only problem was we did not receive the room we booked. We booked 2 queen beds w/sleeper sofa. we told they were sold out and got a King w/sleeper sofa. Felt we should have had som compensation for the inconvenience.
10/10
Exceptional
26 Feb 2026
teresa
Room was clean staff very nice and breakfast was good!
Family_with_children
10/10
Exceptional
25 Feb 2026
Gary
Staff were friendly and helpful. Room was clean and comfortable. Great breakfast.
Partner
10/10
Exceptional
22 Feb 2026
Linda
loved the room
Friends_and_family Family
10/10
Exceptional
20 Feb 2026
Kenya
The room was clean and nice! Perfect for an overnight stay!
Partner
8/10
Excellent
18 Feb 2026
Paula
Room was very nice. The size was larger than I anticipated. However, if you think you might have a nice breakfast, think again. The hotel was sold out Saturday evening with basketball teams. Sunday breakfast was from7a-10a. They did not have enough food for all of the guests. At 9a when we went down, there were no eggs, sausage was ice cold (the few links left) no fruit, no oatmeal, no juice. There was cold cereal and toast, so we sate that. Monday morning hotel was pretty empty and still the breakfast was next to nothing and/or everything was ice cold.
Partner
10/10
Exceptional
17 Feb 2026
Tami
Room was as portrayed on website. Nice amenities and clean. Staff friendly.
10/10
Exceptional
15 Feb 2026
Bill
Was an amazing stay. Rooms were clean comfy and quiet. Highly recommend if staying in desmoines
Leisure Family_with_children
10/10
Exceptional
14 Feb 2026
Tim
Great place to stay....very comfortable and accommodating.
Leisure Family
8/10
Excellent
14 Feb 2026
isabella
Room was clean, & had mini fridge but no microwave which I found odd. But there was a shared one downstairs. Breakfast is subpar at best, but it’s free so who can complain too much
Leisure Partner
8/10
Excellent
11 Feb 2026
Sarah
Tv to stream wasnt working. Everything else was great.
Business Self
10/10
Exceptional
04 Feb 2026
Mieko
The room was well maintained, the staff were friendly, and they printed a few documents for me at no charge! Breakfast was really nice.
Business Friends
10/10
Exceptional
03 Feb 2026
Michelle
Very clean, amazing breakfast, great customer service!
Business_and_leisure Partner
10/10
Exceptional
25 Jan 2026
Robert
Yes
Business Self
8/10
Excellent
21 Jan 2026
Rafael
Nice facility. Nice staff
8/10
Excellent
20 Jan 2026
duane
Staff was very professional and quick. Wry clean breakfest good. But shower was verry cold had it run for 5 min never warmed up
Business Self
10/10
Exceptional
20 Jan 2026
Brenda
Great bed clean room
Friends_and_family Family
6/10
Pleasant
19 Jan 2026
Elizabeth
Clean room, good bed, nice pillow. Breakfast was not good with the same powdered eggs and sausage every day.
10/10
Exceptional
16 Jan 2026
Lisa
Great location and condition
10/10
Exceptional
13 Jan 2026
Alejandro
Everything was super clean. Breakfast was delicious with good options. Everything was amazing. I will be staying here again.
Partner
10/10
Exceptional
12 Jan 2026
Kenneth
Clean room, staff helpful and friendly. A smile goes a long ways! Thanks!
Leisure Self
10/10
Exceptional
12 Jan 2026
Kristen
Courteous staff. Good breakfast. Clean room.
Leisure Friends
10/10
Exceptional
11 Jan 2026
Jan
Clean room wonderful breakfast and comfy bed !! Staff was very friendly- enjoyable stay !
10/10
Exceptional
09 Jan 2026
Jared
Very nice hotel and attentive staff!
10/10
Exceptional
08 Jan 2026
Susan
I booked 7 rooms for my family to stay overnight for a wedding luncheon the following morning in early January. Check-in was easy, even though the rooms were all booked in my name and we all arrived at different times. The staff was very helpful and courteous. Our rooms were very clean, modern and roomy. Parking was convenient and the free continental breakfast was more than adequate. The location was also great.
10/10
Exceptional
01 Jan 2026
Doug
Yea
Friends_and_family Family
4/10
Poor
30 Dec 2025
John
Hotel overall was fine. But didn’t feel clean and definitely is time for an update. Dingy paint colors, very broken down bed, not comfortable. Terrible water pressure. Heat was very inconsistent.
Business
10/10
Exceptional
30 Dec 2025
Annette
Staff was very friendly and everything was clean and comfortable
Friends_and_family Family
8/10
Excellent
29 Dec 2025
Monica
Room was good but bed was super hard. Breakfast, though decent, it was the exact same every single day.
Friends_and_family Family
10/10
Exceptional
24 Dec 2025
Paul
Clean, quiet, and breakfast was prob 7/10.
Leisure Family
4/10
Poor
22 Dec 2025
Timothy
Door lock in room was misaligned and could not lock room door. Shower took 10 minutes to warm up in the afternoon and the water never got hot. No problem in the mornings. Now the big problem: The shower spray was pathetically weak and just drizzled instead of providing a refreshing shower. This should never have happened. Otherwise I would have rated this hotel a 4 or 5 stars.
Leisure Partner

Location & surroundings

Hyatt Place West Des Moines/Jordan
295 South 64Th Street, West Des Moines, United States

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Hyatt Place West Des Moines/Jordan

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