Extended Stay America Des Moines West Des Moines

6/10

Pleasant

03 May 2026

Richard

The upgraded room was appreciated when the room i reserved online wasn't available.
The only draw back was ypu could hear all the people in the hallway. The children running down the halls. People trying to look in the peep hole.
So, to keep this from happening, I put a piece on TP rolled up and put inside.
The blackout curtains only keep some light out but does not make the room Dark.
I enjoyed having a stove, full sized frig, microwave and sink in the kitchen.

Family

8/10

Excellent

03 May 2026

John

It was fine, for the price. Not great, but fine. The room was actually huge, I couldn't believe how big the place was. The beds were fine and the climate control was good. It was mostly clean, but the furniture was a bit rough. I don't blame them - with the rates they charge they can't afford to replace furniture whenever it gets damaged. If you're a really picky person looking for issues, this isn't your place. If you're laid back and not worried about the little things, and just want to have a decent place to sleep, this place will work just fine for you.

Business

4/10

Poor

12 Apr 2026

Machelle

Rooms were dirty, rust, paint chipping, no shampoo or hand soap or hand towels. No linens for the pull out couch.

6/10

Pleasant

21 Mar 2026

Dustin

Property was well kept and clean. However my reason for choosing an extended stay was a fully equipped room. Upon checking I discovered cooking utensils and kitchen items were not available.....however you could rent them for an up fee. Not a fan to be honest.

2/10

Poor

17 Jan 2026

Lisa

We arrived at 10:30 and according to the sign on the wall for late arrivals we needed to dial 0 and someone would help us. Waited on the phone for 30 minutes. No one answered. Someone took pity on us and let us in the lobby. We again dialed 0 on the lobby phone and waited another 15 minutes before someone came to help us. Then it took another 15 minutes to check us in. So 1 hr of waiting. There needs to be a better system for late check ins.

Leisure Family

10/10

Exceptional

05 Jan 2026

Janell

Laundry room is great.

Leisure Family

10/10

Exceptional

31 Dec 2025

Najjwa

Yes

Business_and_leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Melisa

4 per wash and dry is ridiculous

8/10

Excellent

14 Dec 2025

Nathan

Staff was courteous. Room was clean.

Self

8/10

Excellent

13 Dec 2025

Lorena

The room was clean and the staff was courteous

Business Self

8/10

Excellent

08 Dec 2025

Doug

Everything was very clean. The room was very nice. Staff was very pleasant.

Business

8/10

Excellent

28 Oct 2025

Kate

The room was both large and clean. We were checked in with amazing friendly staff and the price was perfect. The only issues we had were, there was only 1 garbage in the bathroom, a second one for the main room would be nice. The second issue was the check out. We had a softball tournament and our game was early but the main office check in was closed until 10 am. That is very inconvenient. There should be a way to check out before 10 am. Other than the 2 issues it was a great stay.

Family

10/10

Exceptional

26 Oct 2025

Hassan a

Good

Partner

4/10

Poor

15 Oct 2025

Laura

Holy heck. The night front desk person was rude to me when I got locked out at ~8 am. How dare I expect her to do her job! She claimed no one was registered to the room that I had checked into the night prior around 5ish. I called TWICE through the courtesy phone before she came out to tell me no one was registered. I responded with a simple \"my stuff is in that room\"

Additionally, I could not take a shower without risking a burn. Scalding hot water no matter what you set it to

Leisure Self

8/10

Excellent

10 Oct 2025

Ismeta

Stay was good for that price

Leisure Partner

6/10

Pleasant

06 Oct 2025

Teresa

It will need some updates besides paint. A good scrubbing wet vacuum would help keep the flooring cleaner. Doable for price.

Business_and_leisure Family

4/10

Poor

29 Sep 2025

Larry

Unprofessional staff and unclean rooms. Extra firm mattress and staff requested that I pay $3.00 for extra towels and said that guests do not get house keeping services once you are staying for 2 nights

Leisure Partner

4/10

Poor

28 Sep 2025

Tanya

The kitchen was filthy....my feet were black from the floor! When we asked for a few more washcloths, we were told we would be charged. The room was for 6 ppl for 2 nights and we were only given 2 washcloths and 4 towels. It was advertised to have included fully 'stocked' kitchen. There was nothing in the kitchen and if we needed pans or plates would have to pay a rediculous amount. The room also had a wet dog/moldish smell to it.

I would say that the advertising was poor and didnt live up to what was advertised.

Friends_and_family Family

8/10

Excellent

09 Sep 2025

Lisa

I liked that it was quiet. Staff was great . Especially Anna. Very helpful. Didn't like the fact you have to download a app for washer and dryer use

4/10

Poor

10 Aug 2025

Tim

Can not recommend

It is barebones and very tired. It felt like an institution. creepy feeling in general. You walk into the lobby and the receptionist has you call a number on the telephone to check in. There was no soap in the shower, a miniscule sink soap. We said we were reserving for three when we made the reservation and got a sofa bed. There were not even any sheets on it. When my son went to get the sheets he was charged $1.50! And it was not inexpensive!

Friends_and_family Family

10/10

Exceptional

03 Aug 2025

True

C

2/10

Poor

09 Jul 2025

SAYI

The night reception was orrible.

For a family of 7 people, we sent an email to inform you that we willl be late. But at the hôtel the manager dicided to let us slepe outside. Moreover, you do not even want.to pay the money back. We did not use your property on the June 20th 2025 because the night manager who does not care about little children sleeping outside with their parents.

We are very desapointed about your company. Please, do not send us your advert any more.

4/10

Poor

22 Jun 2025

Lin

We stayed 2 nights. Very firm beds. Barely any blankets or pillows. 1 trash can. Toilet plugged. Tv did not work properly. Lock on door was jacked up and could tell it had been busted in and screwed back on to where the screws were striped. So it probably would have not stayed locked anyways incase of intruder. Person across the hall would come out wvery time we opened our door, and stare and watch us, one time while in his tighty whities, this happened multiple times.

Leisure Friends

4/10

Poor

22 Jun 2025

Jamie

It was clean but not up to date. There were no usb outlets, very few amenities (such as dish soap or dish towels in the kitchen). The Wi-Fi wasn’t working

2/10

Poor

15 Jun 2025

Verified traveler

Run down hotel. No soap in shower, no breakfast. Had to ask front desk for bedding for pull out couch and remote for tv was missing. Not worth the money spent for staying

Friends_and_family Family

6/10

Pleasant

12 Jun 2025

Madine

Did not like that there was no breakfast and no one on duty at night time. Beds aren’t that comfortable.

Friends_and_family Family

10/10

Exceptional

10 Jun 2025

Jacob

Great

10/10

Exceptional

10 Jun 2025

Jacob

Great

2/10

Poor

06 Jun 2025

Alison Brianne

My partner is a veteran with a service dog and we were treated poorly and disrespectfully because the employee didn't like dogs and the manager on duty the following day matched that same energy. There was no breakfast and the only two vending machines were so over priced it blew my mind.

Partner

8/10

Excellent

31 May 2025

FRANCIS

Very good place to stay

Leisure Family_with_children

2/10

Poor

19 May 2025

Kevin

Terrible. Don’t stay here. Each room has a kitchen but nothing in it. You have to pay extra to get the kitchen supplies. Not even a coffee maker. You only get 1 bath towel and wash cloth per person for 14 days. If you need more you have to pay for it. Front desk is locked up at 10 so if your key doesn’t work you have to call. On site person takes 15 minutes to come down. I had to replace key cards multiple times for my 2 night stay. It is not cheap. Not worth the money we spent.

Family

10/10

Exceptional

14 May 2025

Jacob

Everything

Business_and_leisure Self

10/10

Exceptional

05 May 2025

Mary

Good stay

Clean room with everything we needed.

Friends_and_family Family

4/10

Poor

04 May 2025

Sherane

Grossly misrepresented the property

This hotel is misrepresented in the app. Rented this unit studying full kitchen however there were no dishes, pots pans glasses silverware nothing. If you want it plate paper plates anything you have to purchase them from the front desk in a package. Or go to another store and buy your own. Was really inconvenient we were intending on cooking. Had to spend on budgeted funds to eat out. There were only two sets of towels for three adults on the reservation. There was no bedding for the sofa bed. I asked for bedding and did not get any so we could not pull out the sofa bed very inconvenient. I was not happy with this hotel. I was advised by staff that this past October 2024 they no longer were a hotel they have been transitioning no have transitioned into housing units.

Friends_and_family Family

6/10

Pleasant

03 May 2025

Shaquita

Last option

Bad smell. Holes in the sheets Inconsiderate front desk staff. I had to wait 20 mins to get let in to the front door a room because my key kept deactivating.

Self

6/10

Pleasant

02 May 2025

Rick

Friendly staff. Clean. Sink stopper was broken and tub
Leaked.

Leisure Partner

6/10

Pleasant

30 Apr 2025

Julias

Property maintained. Service was adequate.

Business_and_leisure Self

6/10

Pleasant

27 Apr 2025

angela

It was fine but if you wanted dishes or towels it was extra

Leisure

10/10

Exceptional

15 Mar 2025

Kim

I liked being close to my daughters home however the hotel was noisy with slamming doors and loud tvs

Leisure Self

6/10

Pleasant

02 Mar 2025

Emily

It was fine. Pull out mattress was not great, kitchen facilities a little banged up. Needing a room for one night though it served it’s purpose.

Leisure Friends

2/10

Poor

08 Nov 2024

Maria

There were lots of migrant families

Business Self

4/10

Poor

04 Nov 2024

Stanquelia

The room wasn't ready at checkin time,had to wait 40 minutes. The kitchen had nothing that could be used during the stay. They want you to purchase pot and pan set to use in the kitchen. Very inconsiderate and inconvenient

Friends_and_family Family

2/10

Poor

27 Oct 2024

Kiana

The property wa clean on the outside and inside for the most part. Beds were clean. There were roaches crawling on the walls in the hallway and in the rooms. Staff was rude when asked about getting a blanket and a couple extra pillows.

Business_and_leisure Family

4/10

Poor

20 Oct 2024

Verified traveler

Not great

The minute we walked into our room there were a swarm of bugs crawling out of the baseboard and in the bathroom. There were 2 towels for 5 people. A kitchenette with no supplies. There was a foot print on the sheets of our bed.

Friends_and_family Family

2/10

Poor

13 Oct 2024

Arlage

Unhappy wedding anniversary

My wife and i were going out to eat dunner and thats when we noticed thr fire dept in front. Hall was full of smoke but no fire alarm went off to warn us. Smoke inhalation is very dangeriuse also.

Partner

6/10

Pleasant

12 Oct 2024

Michelle

Unable to use AAA

Leisure

6/10

Pleasant

11 Oct 2024

Mark

Noisy. NO coffee. Vending machine food and soft drinks only.

Very helpful front desk person!
Room and linens very clean.

Business Self

10/10

Exceptional

01 Oct 2024

Perla

Great for the price. Have stayed at this hotel three times now and it’s been great!

Business_and_leisure Family_with_children

8/10

Excellent

22 Sep 2024

christian

Check in and out went perfect. Room was way out dated but everything worked so no complaints. Only real “issues” we had was the complimentary breakfast was just oatmeal or a muffin and the “free use of nearby gym facility” was literally just their on site gym which was just a bike and treadmill. Overall it was fine and would stay again.

Partner

10/10

Exceptional

02 Sep 2024

Kelsie

Nice

Business_and_leisure Self

8/10

Excellent

02 Sep 2024

Steven

Nice, clean room. Comfortable. TV remote didn't work. At check-in I waited 5-10 minutes, no one there. No bell to ring. Monitor showed me standing there. Knocked on counter, no response. Knocked louder, no response. Thought I heard taking behind the door. Knocked really loud, someone came, but no apology, and barely acknowledged. I apologized for knocking so loud, no response. Got me checked in, finally started thawing out. Maybe she was embarrassed.

4/10

Poor

24 Aug 2024

Amy

Dirty and outdated, drug use

Elevator and hallway smelled of weed, trash on the hallway floors, including used band aids. Paint peeling in room. Room was dated and walls were dirty.

Self

10/10

Exceptional

18 Aug 2024

Perla

I have stayed at this hotel before one other time and will be staying again next month. I don’t really have much to complain about other than the carpet looking a little dirty but that’s it. The neighborhood is quiet and there is a Walmart and Target not to far off as well as restaurants. The room I got was spacious and accommodated me and my family. I will be staying here again. Good hotel.

Leisure Family_with_children

8/10

Excellent

11 Aug 2024

Charles

Nice place

Basic accommodations. Nice that there was a kitchen and full sized refrigerator. Couch area with a desk is nice too

Partner

8/10

Excellent

11 Aug 2024

Jonah

The property was good, staff are friendly and I love the small kitchen inside the room.

Leisure Family_with_children

10/10

Exceptional

10 Aug 2024

Dawn

Great room...

Very clean, comfortable bed, friendly staff, a lot bigger than I thought I was getting. We booked one night and got a room with a kitchen, living room, little dinning area and separate little bedroom space. I would stay here again.

Partner

4/10

Poor

05 Aug 2024

Stephanie

Some of the clientele made myself and daughters feel uncomfortable and unsafe. The hallways had a strong odor that was nauseating. The bed and pull out couch were extremely uncomfortable - all we could feel were the springs in the mattresses. The staff at the front desk were very friendly and helpful.

Leisure Family_with_children

2/10

Poor

07 Jul 2024

Carrie

Whole property was full of “newcomers” who were smoking pot all day in the halls and laying in the grass outside the hotel and buying drugs from dealers who would pull into the parking lot. Kids running and screaming everywhere. Disgusting and revolting.

Leisure Family

8/10

Excellent

04 Jul 2024

Gail

The room was spacious. There was a galley kitchen. Sofa bed was unsleepable. There was a musty smell of cigarettes. Needs remodeling. The breakfast was disappointing (packaged muffin and coffee).

Leisure Partner

8/10

Excellent

30 Jun 2024

Andie

We were in town for a week for a tournament and booked 3 rooms- it was clean and quiet. The rooms are in need of minor repairs (small stuff- like loose toilet paper holders, cabinet scratches, etc) but for the price I have zero complaints. It’s a 4 minute drive from a grocery store and a target. We loved being able to cook for ourselves for the week! The staff was very friendly and accommodating our students. We have already booked again for next year!

Business_and_leisure Friends

10/10

Exceptional

29 Jun 2024

ROBERT

Great place to stay , the front check-in staff were spectacular.

Check in went super smooth with the young lady at the counter, fast and simple.

Our rooms were clean and ready to go and parking was great.

Early breakfast was great. Simple easy stuff to take back to the room .

Rooms were in clean great shape and the showers were stromg and hot if needed .

Room air conditioning was perfect set it and go.

Thanks for the great stay my friends , I'll definitely be back .

Highly recommended stay.

Leisure Friends

6/10

Pleasant

28 Jun 2024

Tina

Asked for an extra pillow and was told they didn’t have any. Hotel overall was not the cleanest.

Leisure Family

4/10

Poor

22 Jun 2024

Cynthia

At check in the desk clerk had little to nothing to say, did not engage in conversation and didn't explain the layout whatsoever. Room was clean and comfy however i found a item from previous guest.

Friends_and_family Family

6/10

Pleasant

20 Jun 2024

Notonesh

The property was not clean and very limited options for breakfast.

Business Family_with_children

8/10

Excellent

09 Jun 2024

Joyce

Friendly people

Business Partner

4/10

Poor

31 May 2024

Paul

Will NOT stay here again. The kitchenette had nothing in the cabinets. No silver, dishes, or pots to use on the stove.
The lighting is poorly designed and left the room looking dark and dinghy.
TV too small to watch or hear from bed.
Hallway carpet and elevator dirty.

Leisure Partner

6/10

Pleasant

16 May 2024

william

Migrants Take over

To many aliens with kids running in halls, in the parking lots, smokers by all the entry doors.

Partner

4/10

Poor

16 May 2024

Carrie

Lots and lots of people and noisy children milling around everywhere on the property at all hours. It appears that the hotel is mainly being used to house migrants.

Business_and_leisure Family

6/10

Pleasant

21 Apr 2024

rajmond

Noisy

Leisure Partner

6/10

Pleasant

14 Apr 2024

William

Was ok

2/10

Poor

11 Apr 2024

Ashley

I was absolutely appalled by this hotel. The smell of something rotting was SO pungent I threw up before I got to my room. I had to hold my breath when I was in the hallway. It was absolutely overwhelming. There were also what seemed to be long term renters there, migrants, with kids running all over the place, in the parking lot, all around the hotel and in the grass area.. Shortly after arrival the fire alarm went off- a kid pulled the alarm. In the evening someone kept roaming the hallways. We also had someone pounding on the ceiling at us when we got up and moved around our room. This is one of the most uncomfortable stays in a hotel I have ever experienced in my life. I just wanted to get out of there!

Leisure Friends

2/10

Poor

07 Apr 2024

Kristy

No ice machine, says breakfast is provided but it is literally prepackaged muffins, granola bars and oatmeal with coffee and hot chocolate. Our fold out couch had no bedding so when asked for bedding we got one pillow and a flat sheet. No sheet on the mattress. The room next to us played load music all night and finally had to call and complain after 10 pm. When we checked in the person didn’t explain anything to us not even how breakfast worked. The fitness center was also closed down and we were Not made aware of this. No coffee pots in the room even though it’s a full kitchen. Just overall not a good place to stay and I paid over $100 a night.

Leisure Family

6/10

Pleasant

07 Apr 2024

Toni

Staff was very helpful. Bed very uncomfortable bed!! Queen is more like a double size. Room spacious, overall clean enough. Hallways smell and have the feel of an apartment building.
Room too bright though during the night.
Enjoyed the ready to go breakfast option.

Family

8/10

Excellent

05 Mar 2024

Ron

Worth the price becuse of the location

Check in was great! Friendly & efficient staff. The location is near great restaurants & recently reopened Bel Air concert venue. That was the good, now the bad. They seem to have a significant number of longterm live in families. There are no normal Extended Stay amenities. When i went to the front desk, i asked for plates, sliverware, cup and such. I walked away with 2 red silo cups. This hotel is worth the price becuse of it location

Partner

6/10

Pleasant

03 Mar 2024

Verified traveler

Mid

It was verh spacious and it was nicely looked. But there were crumbs that flew out of the pull out bed couch.
The floors were very sticky when we walked in as well. Which was weird.

Friends_and_family Friends

4/10

Poor

17 Feb 2024

Christine

This is a VERY outdated hotel. It smells terrible.

Leisure Self

10/10

Exceptional

01 Jan 2024

Jose

👍

Business_and_leisure

8/10

Excellent

27 Dec 2023

Melissa

They did not have my Expedia reservation upon arrival. We ended up having to book through them. Expedia has processed the refund and done a great job of fixing it, and the front desk staff did their best. Still, the location was a bit older and dirty and we could not find dog disposal cans despite being a dog friendly hotel.

Leisure Family_with_children

10/10

Exceptional

24 Dec 2023

Jose

👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

4/10

Poor

01 Oct 2023

Patrick

Credit card reader wasnt working. The hallways and elevator smelled like pee. Free breakfast is a granola bar and watery coffee. The sheets and towels were worn and dingy. Wouldn't recommend.

Leisure Family

10/10

Exceptional

25 Sep 2023

Raeleen

Great night's sleep.

Everything was great. Check in was easy and quick. Very nice staff. The carpet in the room could be cleaner looking. The bed and pillows were very comfy.

Self

10/10

Exceptional

17 Aug 2023

P. Cheryl

It is a lovely place to stay.

Leisure Friends

8/10

Excellent

12 Aug 2023

Kimberly

The bathroom needed some repairs

Leisure Family

2/10

Poor

07 Aug 2023

Kristin m

Will never recommend - do not stay here

I have emailed hotels.com and the corporate office at Extended Stay America twice and have not gotten a reply. I requested my money back because of the condition (we left an hour after check in and asked to be refunded the remaining 7 nights). I got zero reply from anyone. Horrible customer service on top of a subpar, unclean, scary hotel.

2/10

Poor

28 Jul 2023

Anarma

Carged me twice

6/10

Pleasant

26 Jul 2023

Scott M

Meh hotel but adequate for the price.

10/10

Exceptional

16 Jul 2023

Gary

Nice place. Nice people. No problems.

Leisure Partner

10/10

Exceptional

13 Jul 2023

Ronald

Nice clean place, close to shopping in the freeway.

Leisure Family

6/10

Pleasant

02 Jul 2023

Steven

Good location. Front desk staff was rude to me at times while asking for things I forgot. Housekeeping never came to my room the entire time. Will be choosing another hotel next time, however this place is very tolerable to stay at.

Business Friends

8/10

Excellent

04 Apr 2023

Verified traveler

Nice, spacious rooms

Great if you need to stay for more than one night.

Friends_and_family Friends

8/10

Excellent

12 Mar 2023

Pamela

Nice place for the price.

Leisure Partner

8/10

Excellent

07 Mar 2023

Greg

Location

Business_and_leisure Self

4/10

Poor

27 Feb 2023

Victor

UNCOMFORTABLE AT THIS TIME

I’m disappointed because, this is the 4th time I’m stayed in this hotel and the showers are not working properly and water it’s not draining good and the clean in the toilet the house keeping need to pay attention.
Was uncomfortable to use the bathroom properly

Partner

8/10

Excellent

13 Feb 2023

Anthony

The hotel was a bit in need of repairs. Was a comfortable bed. And the staff was great

Friends_and_family Friends

10/10

Exceptional

02 Feb 2023

Cathryn

A bit dated but great stay for the price.

Leisure Partner

6/10

Pleasant

08 Jan 2023

William

Decent Stay, No Issues

Other than the false advertising of \"free breakfast\", our stay was very nice. Their \"breakfast\" is stale muffins and granola bars with some coffee or tea. No real breakfast. But there are several good restaurants to eat at nearby.

Partner

4/10

Poor

26 Dec 2022

Gary

They don’t have a breakfast like advertised.

8/10

Excellent

29 Aug 2022

Tammy

It was very nice and clean we come here every year

Leisure Family

8/10

Excellent

21 Aug 2022

Maureen

Staff very pleasant.

Leisure Family

8/10

Excellent

14 Aug 2022

John

Good on a budget.

I was looking for a kitchen and a little more space and this fit the bill. I can’t complain too much for the price and the staff was friendly and helpful, maintenance fixed the sink the next day. The beds are firm! Not comfy if you like softer.

Friends_and_family Family