Name: Sonesta Simply Suites Des Moines
Address: 7625 Office Plaza Drive N., Des Moines, 50266, US

6/10

Pleasant

03 Aug 2026

Matthew

I suppose it’s ok. The staff is nice. Property feels safe. The upkeep is okay to bad. Kinda rough looking interior but it’s cheap to stay so I suppose you get what you pay for.

10/10

Exceptional

02 Aug 2026

Heather

Exceptional value & impressive water pressure.

8/10

Excellent

02 Aug 2026

Jennifer

There was no ice machine. Staff told me to simply turn on the ice maker in the refrigerator/freezer in my room. Unfortunately, the ice maker in the refrigerator freezer in my room worked very slowly, producing only a couple of ice cubes every couple of hours, and I had to turn it off overnight because it was so noisy I could not sleep. Very inconvenient. The only food options were vending machines, and not very many options.

10/10

Exceptional

02 Aug 2026

Travis

K

2/10

Poor

02 Aug 2026

Sebastian

Agressive, unacceptable, unprofessional, and rude behavior from the girl at the front desk. I arrived with a reservation paid and confirmed and she told me that there were no rooms available and I needed to find another hotel at 10pm. Person checking in after me left as well because they didn't give them a room either. Avoid if you don't want to look for a hotel late at night after driving 6 hours.

2/10

Poor

30 Jul 2026

Quanda

Arrived very late after booking online. I was told they couldn't honor our reservation because they had rooms with mechanical issues, so nothing was available. I can't rate much else because we had to find another hotel at 11 pm.

2/10

Poor

30 Jul 2026

Chet

When we arrived we were informed our reservation was cancelled due to maintenance issues and we would need to contact Expedia for a refund.

The poor clerk needs de-escalation training. She didn't realize her communication technique only succeeded in elevating the emotions of upset people.

We expect a refund from Expedia in 7 to 10 days.

It is frustrating having to wait that long for a refund for a service, due to our own fault, was not provided to us.

6/10

Pleasant

29 Jul 2026

James

Kitchen with stovetop and full size fridge are very useful.

Room is clean, but the soap bottle was empty.

Staff were helpful.

A/c were working good.

6/10

Pleasant

19 Jul 2026

Jennifer

The bedroom did not have an air conditioner nor an ac vent, so basically was not air conditioned and had no air flow. Perhaps our room was just mid-remodel, but that was definitely lacking. The layout and space were great, and the remodel is progressing nicely but not compete in the details.

For $150 a night it was overall okay, and it was fine enough for the 1 night we were there. But we would not choose to stay here again, at least in its current state. Once the remodel is complete though, this place will be a contender! Staff was nice enough.

Family

8/10

Excellent

14 Jul 2026

Keith

Freshly remodeled.

Self

4/10

Poor

14 Jul 2026

Donald

We stayed here on 2 separate occasions. I had messaged the hotel asking for rooms that were close together as there were 4 of us. We were put at opposite ends of the hallway. When we entered our room, it reeked of cat urine. We asked to be moved and were taken to the second floor, but both rooms smelled of cigarette smoke even though this was billed as a nonsmoking hotel. Finally, we were taken to the 3rd floor and this room still had an odor to it, but not as bad so we bought some sanitizer spray which helped. We were told there were plenty of rooms on the 3rd floor so I said I had asked for rooms close to each other and was told the message I sent through Expedia wasn’t read. The clerk contacted her boss to see if our daughter and 2 year old grandson could be moved, but our request was declined. On our last night there the smoke alarms went off in the building shortly after midnight and we were told it was due to someone smoking on the first floor. We will not be staying there again and wouldn’t recommend this hotel to anyone.

Family_with_children

8/10

Excellent

13 Jul 2026

Lorrie

Room did not have a coffee pot or hair dryer upon arrival.
They got us a hair dryer right away but were unable to provide a coffee maker. They were very accomplished and made coffee in their office and brought it to us.
Thank you

Family

10/10

Exceptional

12 Jul 2026

Irene

This property was Very clean & nice. I was just disappointed at the front desk. There were many groups of people maybe 5 to 6 waiting to get checked in she would not check anyone in until right at 4 o’clock.

Partner

10/10

Exceptional

12 Jul 2026

Glenn

Aircon went well
Everything is.clean and working

Partner

6/10

Pleasant

12 Jul 2026

Julie

There was a unique smell the minute we walked into the building, not sure what it was. Floor was very sticky. There were 2 staff at the check in and there was a line, but only 1 staff helped customers, the other just sat and watched. The room itself was not thoroughly cleaned, we found a can on the floor behind the chair next to the bed and there waa a quarter on the floor in the living room. Would not stay there again.

Family

8/10

Excellent

11 Jul 2026

John

Clean, some updating has been done. Great value for the money, kitchen comes with silverware, dishes, glasses, a couple pans , full size fridge and lots of storage. Has an electric two spot cooktop, microwave and dishwasher. No frills hotel that gets the job done for a good price. Quiet location just off the interstate, several restaurants nearby.

Partner

4/10

Poor

11 Jul 2026

Todd

First room smelled like smoke really bad. Front desk worker was nice. Second room had a space by door so bad you could see the hallway. Anyone could look in or out

Partner

8/10

Excellent

01 Jul 2026

victoria

I liked the kitchenette with a regular refrigerator so I could freeze my ice packs for my cooler. The room was clean and the bathroom was accessible for my husband who has mobility issues. The bed on the other hand is not what I would expect in a mobility accessible room. The bed needs to be a little higher and firmer to make it easier to get up from. Other than that it was a very nice room

Partner

10/10

Exceptional

29 Jun 2026

Brent

The room was clean and the air conditioning worked great. I was able to get a good night sleep and I usually can't sleep good in an any hotel.

Self

8/10

Excellent

29 Jun 2026

Tamara

They need a large ice machine. The refrigerator ice machine very noisy and made 12-14 ice cubes over night. When you are in town for ballgames you need ice for coolers

Partner

4/10

Poor

28 Jun 2026

Cheryl

The room was in run down shape. When we got to our room Friday night all we could smell was garbage from the overflowing can in the hallway. The doors were dirty, the couch was stained and the pull out bed was miserable. I felt the springs in my back and body all night. I’m only leaving a review like this because I want people to know. I would rate the room 4/10. The staff were helpful and the shower wasn’t bad.

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Aaron

The rooms seemed clean and well maintained ...staff was very friendly

Partner

6/10

Pleasant

28 Jun 2026

Jason

Pros: Friendly staff. Ample parking.

Cons: Rooms need major updates and cleaning. Walls were dirty and beat up. Half of the wall outlets didn’t work. No extra bedding provided for the pullout sofa. Toilet seat was broken. The list goes on. Rooms needs LOTS of TLC.

Family_with_children

10/10

Exceptional

25 Jun 2026

Howard

Excellent accommodation. The rooms are big and the set up for some office space. Excellent stay.

8/10

Excellent

23 Jun 2026

Alan

Overall good stay

10/10

Exceptional

22 Jun 2026

Augustus

Spacious room, very clean and the staff was extremely helpful

Friends_and_family Family

2/10

Poor

22 Jun 2026

Andrea

Unfortunately, I was unable to stay at this location. There was visible water-damage and an overwhelming musty odor. On top of this, there were a variety of scented products that attempted to mask odor. I felt ill after just dropping my items into the room and decided not to expose myself any further, so I left my keys at the desk. Very kind and wonderful woman at the front desk when I checked in.

Self

6/10

Pleasant

21 Jun 2026

Suzanne

Wish it had a pool.

Family

8/10

Excellent

21 Jun 2026

Suzanne

The bed had no box spring and was very uncomfortable!

Partner

6/10

Pleasant

21 Jun 2026

Janet

This hotel was clearly undergoing significant renovations during our stay, which was not disclosed during the booking process. While I think the property has a lot of potential and will likely be lovely once the work is complete, the experience right now was less than ideal.

The hotel smelled strongly of fresh paint throughout much of the property, and navigating the building was confusing. There were some signs directing guests to check-in, but additional signage and communication would have been helpful given the construction.

The hotel is also pet friendly, which is great for travelers with pets. Unfortunately, we were located near rooms with dogs that barked throughout the night, making it difficult to get much sleep.

I appreciate that renovations are sometimes necessary, but I would have liked more transparency before booking so I could make an informed decision. Once the updates are finished, I suspect this will be a much nicer place to stay.

Partner

10/10

Exceptional

20 Jun 2026

Tonya

Very clean room in great condition

Family_with_children

8/10

Excellent

20 Jun 2026

Alexandrea

I

Pet

8/10

Excellent

17 Jun 2026

Dennis

The suite was appropriately supplied for two people to prepare small meals. Room was clean, spacious and comfortable, as were the hallways and grounds.

The room could use some minor updates: i.e. USB ports, horizontal grab bar inside the tub/shower, update worn straight back chair and repairing a “non-reclining” recliner.

Price point was very attractive. We feel we got a bargain deal!

6/10

Pleasant

16 Jun 2026

Angelique

There were a couple hiccups during this stay but it was a value place so overlooked them. It certainly wasn’t cleaned well.. there were dark hairs in the bathroom. And the first room I had had a clogged toilet so I had to move. I had some sort of bug bites from being there, not bedbugs, but I don’t know what it was. I had itchy bug bites on my back. Not sure I will stay at these types of places again- there’s a mix of travelers and maybe some ghetto people who lost their lease. The 1st room I had had a fist punch in the bathroom door. Overall, it’s a value stay so you get what you get. The staff was friendly and helpful.

4/10

Poor

16 Jun 2026

Tushar

hotel was

10/10

Exceptional

15 Jun 2026

Allegra

Nice place to stay, very quiet and great price. Nice staff and rooms were nice. The handsoap was a nice touch I domt see even high end hotels having so that was appreciated. Good food options near by

8/10

Excellent

15 Jun 2026

Rebecca

The room was very spacious. The private bathroom was great. The kitchen was really nice to have. The bed was comfortable. However, there were no USB plugs. The a/c was okay. The television reception was awful. I would stay again. It was quiet and in a good location. Staff was really nice. The amenities were great. No breakfast, which did not bother me. One of the better hotels to stay at.

Self

6/10

Pleasant

13 Jun 2026

Gary

The room had an odor that was unpleasant. When we got to the room the air conditioner was set at 60 degrees, it was freezing in there. There was a noxious odor coming from the a/c unit; turned the heat on to warm the room and the odor was worse. The drain in the bath was very slow to drain. There was a security light that came on about 10:00 pm and it provided more light than was expected. There was broken glass on the carpet, made me curious as to how clean the room actually was. The bathroom appeared clean. We were told the ice maker in the freezer would take an hour to start working; however we never did have any ice while we were there. No complaints against the staff member working when we checked in. The overall appearance of the hotel was good.

Partner

8/10

Excellent

13 Jun 2026

Janelle

.

Self

10/10

Exceptional

11 Jun 2026

Mike

Have stayed there many times

10/10

Exceptional

10 Jun 2026

Austin

Loved the room. Plenty of space, and the table/desk unit was perfect if you needed to use your laptop, or play card games.

Friends_and_family Family

2/10

Poor

08 Jun 2026

Robert

Booked and paid for my stay weeks in advance, could not check in because they overbooked and did not have a room for me and my family. The lobby smelled musty and damp. The place looked nothing like the pictures in the ad. Totally worthless.

Family_with_children

6/10

Pleasant

07 Jun 2026

Seth

Though the property claims to be newly renovated, many the items in the room were old and dated. While the floors in the hallway appeared to be new, there were signs of stains from spilled liquids that were not mopped or cleaned. Oddly, the stairwell smelled like pickles.

Self

10/10

Exceptional

06 Jun 2026

Lisa

Clean, convenient, and helpful, polite staff. Well priced.

Partner

2/10

Poor

05 Jun 2026

Ryan

This property has been dodging my calls to refund a double charge after booking through Expedia. They are independently run from Sonesta and my ticket has been open for over a week. Fail and more fails

8/10

Excellent

02 Jun 2026

Ronnie

Was a nice place and the rooms were very nice and clean. They were remodeling the laundry room/gym area plus the lobby. When they are finished and everything is cleaned up I’m sure it will be a great place.

Self

10/10

Exceptional

01 Jun 2026

Bret

Staff were fantastic. Rebecca and her colleagues were very professional and helpful.

Self

4/10

Poor

31 May 2026

Jamie

It was under construction, if I was notified when booking I wouldn't have stayed here. Parking was not the best and you had to walk all the way around the building to get in.

Partner

2/10

Poor

31 May 2026

Kathy

the hotel was under renovation, but the room was adequate. The check in process was a disaster, with the person at the front desk checking people into already occupied rooms. I was told there was a $25 deposit which would be refunded at check out. I had no problem with that. I checked out before the front desk was occuupied on Sunday morning. I checked my account on Monday and there was no $25 charge but a $149.46 was on my card. I attempted to call the hotel over 6 times before someone actually answered the phone. I was told it was an Expedia/Hotels.com problem and involved the \"ghost card\" and not their fault, but if I called back and talked to Rachelle they would fix it. I called the next day during the time they told me and was told that she was gone already and that she only worked between 6-10am. I called the next day at 0715 and was told that she worked every day between 0800-0430. I had called at 1pm the day before and was told she was gone already. The 10th time I called, I reached her. She said it was a new system and the ghost card had been confused with my card and that she would credit me. I checked my card and there was a credit, but the next day the credit disappeared and the charge was still on my card. I have submitted a dispute with my card. I will not be using this hotel or Hotel.com/Expedia in the future. I should not have to manage this. Someone screwed up and it wasn't me. I want my $149.46 removed from my card. I prepaid for stay in March

Self

10/10

Exceptional

30 May 2026

Trish

Very nice clean and spacious rooms

Family_with_children

8/10

Excellent

25 May 2026

VALERIE

Nice weekend stay. No complaints

4/10

Poor

25 May 2026

Shawn

The overall stay was subpar. As far as the room goes, it was clean and had all the kitchen items one would expect. However, the hotel was under renovation. Even on the third floor, I could smell paint and chemicals from my room. It was so bad that I spent most of my time outside of my hotel room to avoid the smells. I had no access to amenities as they were all shut down due to renovation. This would have been nice to know ahead of time before I booked the hotel.

The staff were very friendly and polite.

Self

10/10

Exceptional

24 May 2026

Ken

Loved the room. Very spacious and clean. Only problem was the link between the hotel and Experian did not submit the payment we made. I was charged a second fee and will have to spend unknown amount of time working through an adjustment with either the hotel or Experian.
Overall I would stay there again and recommend them to anyone headed that way.

10/10

Exceptional

23 May 2026

John

Everything was good except no bfast or even coffee in the morning.

Self

10/10

Exceptional

22 May 2026

Amy

The room was clean and so big! The amenities were so helpful. Staff was very friendly. This Sonesta is under construction, in certain areas, but it didn't affect my stay at all. Definitely will stay again.

10/10

Exceptional

20 May 2026

Zakia

Nice and comfortable

4/10

Poor

11 May 2026

Amber

Lots of construction going on. Rooms were ok. There was no coffee pot in our room. No employee available to ask for one. Couch was dirty in room pull out couch was very poor. The remote in the room had one for both tvs, not convenient.

Friends_and_family Family

10/10

Exceptional

06 May 2026

Jerold

Bathroom lighting went out. Kitchen light kept flickering

Partner

8/10

Excellent

03 May 2026

Mark

Stay was very good for the price

Self

2/10

Poor

03 May 2026

Logyn

They messed up our payment. Keep trying to charge our card when it was paid through Expedia .Some of the front desk person was rude and unprofessional the manager wasn’t any better. I’ve worked in hotels for a lot of years and never would I treat guest like that and mess someone’s payment up.

Family

10/10

Exceptional

29 Apr 2026

Shannon

The young gentleman that worked the front desk was amazing. He was kind, personable, and attentive. We did have an issue the first night with our toilet not working. He called maintenance to come in, and they fixed it right away. Very pleased with our stay.

Family_with_children

10/10

Exceptional

29 Apr 2026

John

The entire staff made me feel welcomed and appreciated me for staying there, it was great! Especially Bryant!!

Self

8/10

Excellent

28 Apr 2026

Delbert

The location was good. The price was good. The room itself was only okay. There was wallpaper/plaster coming off the ceiling. There was rust in the bathroom. There was no ice machine and the elevator was out of order.

Family

8/10

Excellent

28 Apr 2026

Roy

It’s a good place to stay for several days

Business

8/10

Excellent

22 Apr 2026

Samantha

I like that. It was a nice size room and that there was stuff in the room like bowls, plates, silverware, cups and a refrigerator and dishwasher.All of that was excellent and amazing. I did ask them to clean my room once while we were gone. At least remake the bed like clean sheets, and they did not do that, but everything else was very amazing.

Partner

10/10

Exceptional

20 Apr 2026

Omolara

Kitchen and fridge

Self

8/10

Excellent

20 Apr 2026

Jillian

Well stocked with toiletries and coffee!

10/10

Exceptional

18 Apr 2026

Lennard

Great as always. Would highly recommended. Simply but comfortably posch. Perfect combo of value for your money. Staff is exceptional

Self

10/10

Exceptional

18 Apr 2026

Lennard

103 needs to be aired out or desensitized their is a crab boil/lobster smell most likely from a former guest that I couldn’t get rid of. Was a bit annoying. The fridge also rattles in that room like it’s has a shot. But overall great stay as always just these issues need a look at

Self

6/10

Pleasant

18 Apr 2026

Haley

We had two reserved rooms supposed to be right next to each other which they were I had called the morning of just to confirm they told me yes the rooms were there so we get there They didn't have a room for us but they did upgrade both of us to suites But no apologies were given The one lady was kind of rude about it We were expecting to be right next to each other because we were all going to a concert together but unfortunately one of us was on floor one and the other one on the 3rd floor. Was very upset about that We traveled over 3 hours then the bed situation it was nice and soft and comfy until you laid there for more than just a second It dipped down so severely in the middle you couldn't even sleep in there It was terrible So I had gotten absolutely no sleep then we told the hotel staff the same woman as the night before I told her she asked which room number it was it was And she would look into it then my friends that stayed in the other hotel room said that their bed was exactly the same situation so none of us got very good sleep unfortunately and having to drive that far home not a good mix and again she offered no apologies whatsoever She was not friendly at all I would not recommend mistakes happen but nothing was made right for us No apologies no compensation no nothing Just whatever thanks anyway

Friends

2/10

Poor

17 Apr 2026

Estela

No sirve para nada yo pague hasta la protección de la habitación y cuando llegue me dijeron que no tenía y mi dinero aún está volando nada q me lo devuelvan

10/10

Exceptional

13 Apr 2026

Kimberly

The room is very well set up like a studio apartment. I couldn't have asked for a better place to spend the night.

Self

2/10

Poor

13 Apr 2026

Melissa

They canceled our reservation and we didn’t find out until we arrived. They didn't apologize or offer any other options. Just said sorry we have to do construction so your room is unavailable. I also booked it two months ago. They turned away 21 people with reservations that day. Staff was terrible, showed zero empathy and acted like this was a common practice.

Friends_and_family Family

2/10

Poor

13 Apr 2026

Jason

Booked 7 months ahead of stay a 2 queen bed suite check in send us to suite 233 hallway completely tore up doors taped off so we scan door anyway to go in room looked fine except for a queen room with a pullout not 2 queens and the bed had been slept in. So we go back to front desk they have no suites left so they give us 2 studios which was fine except for the next morning they try to kick us out because we were walk ins and they have regionals this away 30 minutes before I had to be to a state pool competition they tell us they’ll figure it out, so we leave when we get back that night to hotel cards don’t work to get in they blame it on new card system but the next two days they worked fine every morning about 7:30-8 construction on the floor carpet getting ripped out painting etc at one point we couldn’t get to first floor through elevator because of floor leveler it all in all was a mediocre stay would not recommend

Friends_and_family Family

2/10

Poor

12 Apr 2026

Eric

Went to check in and the hotel had cancelled my stay without notifying me due to \"renovations\" going on. No phone call, no email. I arrived and almost didn't get a room, they finally was able to find one room after waiting for 45 minutes. Wasn't able to offer a discount for the inconvenience. Then we lost hot water due to a plumbing issue for a whole day. Very poor experience, will not stay here again.

Partner

2/10

Poor

12 Apr 2026

Brandy

Had to turn away 21 people who had reservations. No hot water, construction stuff in front of our door. Had a cable blocking our door.

8/10

Excellent

10 Apr 2026

Karol

yes it was great

Partner

10/10

Exceptional

05 Apr 2026

Yer

Yes

Self

6/10

Pleasant

04 Apr 2026

Michael

Room was clean, but dated. Shower was mediocre. No food of any sort offered. Coffee available, but air pot not kept full on a regular basis. People in the room above us were extremely noisy at all hours of the night.

Partner

6/10

Pleasant

04 Apr 2026

Ryan

It’s a stay. Nothing fancy. But for the price? One of the better options. I had the one bedroom and man, the room is quite spacious. And the work area/desk/table is massive and perfect for getting work done. The downsides are, the building and rooms smell like something you’d smell at your grandmas house. The place is so extremely outdated it feels like you went back in time. The walls are smoker yellow, and it feels dirty as hell. It’s a quite a bit better in the room as far as cleanliness goes, but the outdated feel is real. It seriously feels very, very old. The spacious room and work area made it worth it though. And you get a full sized fridge and plenty of cupboard space if you need it. If this place was renovated and brought up to modern standards, it would probably get 4.5-5 stars from me.

Self

4/10

Poor

03 Apr 2026

Jennifer

The room was spacious but was very old and needs some deep cleaning.

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Pam

Ma

10/10

Exceptional

31 Mar 2026

Paul

So I actually stayed here for about 7/8 weeks I believe. Jan to mar 2026 when I move here recently. Had everything I needed and more than the previous numerous hotels I’d stayed in at a cheaper cost. Had a nice small kitchen, place was clean, heating/ac worked fine. I’ll honestly have fond memories of my time here while I settled in to the city before getting my apartment. The staff were really nice and helpful in any way they could be. I managed through those weeks without a car at that time also and it was useful to have some nearby things like gas station, places to eat at walkable distance and also a bus stop close by, which is only a few minutes walk if you cut through the hotel next door. This hotel was basically my first home after moving to Des Moines. If I have friends or family visit from the uk I’ll happily suggest this place to them.

Self

8/10

Excellent

31 Mar 2026

alejandro

Cool

10/10

Exceptional

30 Mar 2026

Christina

Very pleasant

2/10

Poor

30 Mar 2026

Vanessa

We didnt stay the 2 nights we signed up for. Walking in and seeing the condition, the amount of people that look like they were on something, as well as what it seemed to be a bullet hole on the bathroom door, made us quickly decide this wasnt a safe place.

Family_with_children

10/10

Exceptional

28 Mar 2026

Brenda

Nice place to stay!

Partner

10/10

Exceptional

23 Mar 2026

zita

workspace was good

10/10

Exceptional

21 Mar 2026

Lennard

Great hotel. Clean, Updated & Spacious. The beds were super comfortable. Staff is phenomenal and friendly. No complaints.

Self

8/10

Excellent

18 Mar 2026

Zachary

Place wasn’t bad for what it was. It’s an older hotel. Good price and nice enough. My room smelled like a smokers room though. I just dealt with it but it definitely was strong when I first got to the room.

10/10

Exceptional

18 Mar 2026

Barbara

Staff was pleasant and helpful

Partner

10/10

Exceptional

17 Mar 2026

Robert

Welcoming staff, clean premises, fair rates!

Friends

10/10

Exceptional

15 Mar 2026

Matt

The best hotel i have stayed in in the last 2 years. Very clean and spacious. Loved the kitchenette with a full size refrigerator. The water pressure and hot water in the shower were better than I have at home.

2/10

Poor

09 Mar 2026

Kristy

They didn’t have a room for us so we had to find another hotel. It smelled horrible and was dirty so we were glad at least we didn’t have to stay here.

Friends

10/10

Exceptional

03 Mar 2026

Shantel

The place

10/10

Exceptional

02 Mar 2026

dennis

clean room and great service

Self