Holiday Inn Hotel and Suites Des Moines Northwest

10/10

Exceptional

10 Apr 2026

Alicia

By far the best nights rest that I’ve had on this entire trip from the Oregon coast to Illinois. The only trouble we had was with the thermostat sticking at 77°. I was way too hot when that happened, but it was not to long till checkout.

6/10

Pleasant

09 Apr 2026

joshua

For a quick inspection, the rooms were clean. The stack was incredibly friendly no continental breakfast, but they hadn’t attach restaurant so I do understand although the pricing at the restaurant was typical for attached to a hotel. The parking lot needed a lot of maintenance very rough overall your average hotel day.

Self

4/10

Poor

06 Apr 2026

Kelli

Beware of this hotel. When I booked this hotel, I was informed the hotel offered a free breakfast and it had a hot tub. Free breakfast was main reason I booked here due to traveling on a budget. Hot tub was a bonus. Both were FALSE. No hot tub and no free breakfast. The hotel is connected to a Bennigans and was told because of that they don't offer free breakfast. You can eat at the restaurant for a fee. So, if you are traveling on a budget beware of that fact. Also, we stayed 3 nights, our room was cleaned once. Staff was friendly enough, not very helpful though. Overall very disappointed. I have stayed at other Holiday Inns and were very happy with the stay, not in this case.

Friends

10/10

Exceptional

04 Apr 2026

Nate

Yes

Self

8/10

Excellent

21 Mar 2026

Brian

Clean room

10/10

Exceptional

08 Mar 2026

Jodi

Good

10/10

Exceptional

15 Feb 2026

Traci

Clean and quiet

10/10

Exceptional

02 Feb 2026

Migdalia

Clean

10/10

Exceptional

29 Jan 2026

Melissa

Room was clean and quiet (was placed at the end of the hallway). Hotel overall could use a remodel, but the location was great.

10/10

Exceptional

24 Jan 2026

Kay

Perfect friendly beautiful warm place to stay very quiet

Leisure Partner

8/10

Excellent

18 Dec 2025

Travis

Staff was really good. The only detraction that I had was I feel that I had what was at one time a smoking room and could still smell some remnants of that.

Business

10/10

Exceptional

15 Dec 2025

Brian

The entire staff did a wonderful job. The food and service at Bennigan’s was delightful. The snow removal team did a wonderful job with the storm. My wife is an amputee and is in a scooter and with only one leg if she slips on snow, she wouldn’t be able to get back up without calling an ambulance and so it would be great if the shoveling team which you did an awesome job spent time in the area of the handicap parking making sure that there was no snow or ice in the handicap parking anywhere. Overall excellent service

6/10

Pleasant

06 Dec 2025

Kimberly

Pool was cold
Room was dated and could be cleaner. On arrival we had a king suite and were provided two towels and two washcloth. The bed was VERY comfortable.

Friends_and_family Family

4/10

Poor

01 Dec 2025

Cathy

Our room was fine. The bed was comfortable and the room was clean. The check in process was long and there was confusion about the price. I received a receipt from Expedia, but Holiday Inn did not. It took a while, but we figured it out. It just wasn’t seamless or quick.

Leisure Partner

6/10

Pleasant

26 Nov 2025

Hali

Elevators were slow/not working and I had picked this location because of their accommodating airport shuttle which was 6 am, however when I arrived the person at the desk said that was incorrect and it was 8am for the shuttle so that made my plans a little jumbled.

10/10

Exceptional

26 Nov 2025

Ashton

Staff were courteous and room was clean.

Business Self

8/10

Excellent

10 Nov 2025

Sean

Front desk female staff were very accommodating when I didn't like the first room assignment.

Self

6/10

Pleasant

09 Nov 2025

Jenna

The rokm was cold, we tried adjusting the thermostat multiple times, but it wouldn't adjust. When we arrived it was 65, we turned it up to 72 and when returned it was back down to 65. We all, including kidsz had a hard time sleeping because if jt. Small, but no trash can liners.

Friends_and_family Family

8/10

Excellent

07 Nov 2025

Geoffrey J

It was clean. Nice reception desk and friendly persons at desk.

10/10

Exceptional

06 Nov 2025

Danny

Very nice stay and nice staff.

10/10

Exceptional

02 Nov 2025

Jennifer

Great clean hotel, staff was great!

Leisure Partner

10/10

Exceptional

31 Oct 2025

Allison

I enjoyed my stay here. The hotel was clean. Staff was very kind and helpful. There was a lot of amenities in the area food shopping. I will definitely be staying here again if I’m ever in Iowa.

Business_and_leisure Family_with_children

10/10

Exceptional

29 Oct 2025

allycia

The room was clean. Michael at the front desk was extremely helpful. The restaurant attached was amazing

Leisure Partner

10/10

Exceptional

27 Oct 2025

Kristen

The rooms were clean. Staff was very friendly and helpful! The parking seemed safe.

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

Nicholas

Clean

Leisure Family

10/10

Exceptional

23 Oct 2025

Cheryl

Good location

Leisure

10/10

Exceptional

20 Oct 2025

Roger

The place was good. Have no complaints. Price was right.

Leisure Friends

10/10

Exceptional

16 Oct 2025

Randeen

Great place to stay and very reasonable and great restaurant and lounge attached to hotel.

Leisure Family

10/10

Exceptional

08 Oct 2025

Barbara

The staff is so friendly! They go above and Beyond to make sure your stay is all you want it to be.

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

nick

Great bed. Clean room. Hot shower. Beautiful hotel.

Leisure Partner

10/10

Exceptional

01 Oct 2025

Jessica

Very convenient parking stay was amazing

Leisure Self

6/10

Pleasant

25 Sep 2025

mike

Hotel was old .. needed maintenance.. not clean .. price was reflective of condition of hotel

Partner

10/10

Exceptional

14 Sep 2025

Melissa

Convenient location. Good price point

Business Family

8/10

Excellent

07 Sep 2025

Thomas

Mini fridge was not working.

Leisure Self

10/10

Exceptional

01 Sep 2025

Thomas

Very nice hotel.

4/10

Poor

30 Aug 2025

Verified traveler

So so place

The building and the rooms are pretty old and rather damp. I was there for one night and it was OK for a one night stay. If I had to stay in town for a longer time, I wouldn’t have stayed here.

Self

2/10

Poor

29 Aug 2025

Silver

It was very dirty did not look like someone cleaned the sheets trash from

10/10

Exceptional

23 Aug 2025

Debbie

Very clean and staff were pleasant

Leisure Partner

8/10

Excellent

16 Aug 2025

Verified traveler

Three elevators but only one seemed to work. Very slow to get from the top (5th floor) to lobby.

Bathroom was pretty small.

Overall comfortable and fairly priced.

Friends_and_family Family

10/10

Exceptional

16 Aug 2025

Cindy

It was the safe area and this staff was wonderful.

Leisure Family

8/10

Excellent

15 Aug 2025

Lori

Staff was very accommodating

10/10

Exceptional

12 Aug 2025

QITAO

GREAT.

Business_and_leisure Partner

8/10

Excellent

11 Aug 2025

Tayler

The hotel conditions were satisfactory. The area the hotel is in is a little limited in food & entertainment options and you can easily miss your entrance to the hotel with how the streets are structured surrounding it.

Leisure Self

6/10

Pleasant

11 Aug 2025

Mark

Room needs remodel and upkeep

Stayed in room 520. Ceiling damaged, tub stained, toilet chipped, lamp shade crumpled, chair fabric damaged, comfortable bed. Room needs attention.

Partner

6/10

Pleasant

10 Aug 2025

Romina

CHECK IN AGE IS 21. Expedia has the minimum check in age as 18 which is incorrect. I called before hand and spoke to reception, to ensure I was able to check in at 19 years old and they told me I'd be completely fine as long as I had an ID and card to put on file. We were turned away at check in because I was told incorrectly. After we inconvenienced a friend to drive over and help us get checked in, the room did not appear in the cleanest state. There were stains on the towels and sheets. There was mold growing above the shower.
Overall an OK place to stay, we had somewhere to sleep.
I would not stay here again.

10/10

Exceptional

08 Aug 2025

Cassandra

Great

10/10

Exceptional

06 Aug 2025

Richard

Pleasant staff

10/10

Exceptional

02 Aug 2025

Pablo

Everything perfect

Business Self

8/10

Excellent

29 Jul 2025

Robin

Room was spacious, bed was very comfortable. Food option was Bennigans only no continental breakfast offered.

4/10

Poor

11 Jul 2025

Benjamin

Tv was broken, window to the room was broken and water leaked in from the storm . Carpet was wet ,

Business Partner

4/10

Poor

06 Jul 2025

Christine

Woke up to a bed bug on my a this morning. And several bites. Horrible! And dog pee in the elevator

Leisure Pet

10/10

Exceptional

02 Jul 2025

Andrew

Fantastic stay

Great service, pleasant staff and clean room!

Friends_and_family Family

10/10

Exceptional

01 Jul 2025

Jeff

Nice hotel

Short distance to des moines. Nice place

Self

6/10

Pleasant

30 Jun 2025

David

Carpets need to be vacuumed, ice machine on third floor is not operating, tub is very slippery, bathroom faucet is wobbly.

Partner

10/10

Exceptional

20 Jun 2025

David

Awesome

Business

6/10

Pleasant

19 Jun 2025

Kimberly

It’s fine for a one night stay traveling through. The room was dingy and musty smelling. Stains on the carpet. But, the bed was comfortable and AC worked well. Not terrible but not great.

4/10

Poor

16 Jun 2025

William

Not family friendly

There was just issue after issue it seemed. The elevators were terribly slow and did not function properly to the point only 1 was operating for most of a day stay and it took 45 minutes for them to get someone who was stuck in one out. The room was dusty, the ceiling clearly had water damage issues they just slapped paint over. The room smelled off like a musty smell, the shower has cracks all over that leaked out onto the floor. We requested towels multiple times and they never brought them to our room. The room next door to us was loud and obnoxious the last nights with a screaming child after 2 calls to the front desk to ask them to keep it down or move our room. They told us they would handle it and nothing changed.

Friends_and_family Family

10/10

Exceptional

15 Jun 2025

Sophia

Cheyanne was very helpful!

10/10

Exceptional

14 Jun 2025

Daniel

Restaurant adjacent. Nice decore. Nice people.

Leisure Partner

2/10

Poor

05 Jun 2025

Colleen

They had a car show going on so parking lot was full. Property looks very run down with little upkeep. Room was dirty, hair in sink, lotion on wall and lotion pump, cracked tile, missing grout. Smoke alarm had bright blinking light all night. Pool water was green. Peeling flooring. Pooling water just sitting on floor. Hallways had terrible smell including weed smell inside and outside property.

Business Family_with_children

10/10

Exceptional

02 Jun 2025

Jennifer

Cheyenne at the front desk was great. She was extremely helpful. We had an issue with our room and she very promptly took care of the issue and moved us to another room.

Partner

10/10

Exceptional

02 Jun 2025

Lindsey

Very comfortable rooms and beds.

8/10

Excellent

01 Jun 2025

Brad

Old hotel but still pretty good accommodations.

Business_and_leisure Family

10/10

Exceptional

22 May 2025

Michele

Clean, friendly staff, convenient

Leisure Friends

8/10

Excellent

18 May 2025

Christopher

It was ok

Business Self

8/10

Excellent

12 May 2025

Shari

There were bags of garbage in the hall when I checked in. There had been some repair on the ceiling of my room so there was a 2x4 nailed to the ceiling with nails sticking out.

People at the front desk were very kind.

10/10

Exceptional

11 May 2025

Rogelio

I did not care for the chair in my room. Only chair to sit in was at the desk

Business_and_leisure Self

10/10

Exceptional

27 Apr 2025

Rachel

Perfect Stay

Our stay at Holiday Inn & Suites on Merle Hay Rd. in Des Moines, IA was wonderful. Employees are very accomodating. They had a restaurant connected to the hotel, which we did not go to but was nice to know we could have. Pool is open til midnight and they are very child friendly. Will definitely be coming back next time we travel to Des Moines.

Friends_and_family Family

4/10

Poor

26 Apr 2025

samantha

The fridge does not work in room 101 - kids from a baseball team were running through the hallways at 1 in the morning

Self

6/10

Pleasant

25 Apr 2025

Elizabeth

Good, almost great but not quite there

Hotel staff was amazing. Our room was nice. Lots of dings and scratches all around that made me nervous if theyd charge us for it even though it was there prior to us. They didn't have trash can liners that i thought was odd. Found a dog chew toy up agaisnt the bed frame on the floor but everything else was super clean! The bed and pillows were perfect.

Partner

10/10

Exceptional

25 Apr 2025

Htoo

Clean

Leisure Family

2/10

Poor

24 Apr 2025

Nubia

Bed bugs in the room.

Hotel room 220 had bed bugs. We have bites all over body. Management was made aware. They said they would return my stay payment but only gave me a discount for the inconvenience. Wich did not even cover for the precautions we had to take in order to not expose our home to bed bugs. Terrible experience, painful and uncomfortable.

Friends_and_family Family

10/10

Exceptional

23 Apr 2025

James

Great stop for one night on the road back home.
Attached restaurant (Bennigan’s) was very convenient, good food & good service

Partner

4/10

Poor

19 Apr 2025

Christopher

I arrived late at the property, and check in was easy. One pro for this property was the lobby was nice, and the staff that I encountered were very friendly and helpful. With that being said, the elevators were creepy, my room had a mustiness to it, the room was boiling hot when I arrived, there’s no vent in the bathroom so the steam is trapped and becomes condensation that then floods the floor and makes it slippery. Also, the bathrooms are just tiny in general. I am a 5’11 larger than average man. Not super fat, but not skinny by any means. To paint the picture, I’ve got a belly, but my legs could easily crush a watermelon. Anyway, when I was sitting on the toilet my left thigh touched the sink stand(not cabinet it’s a stand) and my right calf touched the tub while my feet were only spread a couple inches apart. I get that I’m a bit bigger than some people, but this is the US, and it’s the Midwest. This is a country full of plus sized people so the toilet should have more that 4 inches of space on either side of it.

Over all, I wouldn’t stay here again unless they added vents to the bathrooms, fixed their bathroom/toilet situation in general, and got less creepy elevators. The lobby is all fancy and inviting but the rest of the hotel screams “GET OUT”.

Leisure Self

8/10

Excellent

17 Apr 2025

Verified traveler

Convenient location with great dog walking neighborhoods close by. Super friendly front desk staff and quality bedding with generous sized rooms

Self

10/10

Exceptional

08 Apr 2025

Bienfaiteur

Nice Hotel

Business_and_leisure Family

6/10

Pleasant

08 Apr 2025

Michelle

Don’t count on the airport shuttle. I called before our flight into Des Moines, and was told they “couldn’t find” the driver. That they would call me back. They never called me. When our plane landed I called the hotel 3 times and no one picked up. It was 8:30 pm. We took a Lyft.

Leisure Partner

10/10

Exceptional

02 Apr 2025

Todd

Excellent

Business

10/10

Exceptional

28 Mar 2025

Justina

Excellent stay

It was an excellent stay and restaurant attached was great

Friends_and_family Family

2/10

Poor

24 Mar 2025

Medea

I did not check in because the pool was closed. We reserved the poolside room for a birthday swim party.

Leisure Family_with_children

6/10

Pleasant

15 Mar 2025

maryam

Staff and front desk was very kind and helpful. The entire property is run down, inside and out. Many m not very well maintained. Many areas in need of repair in the room. Toulet runs,smoke detector was installed improperly. The faucet in the tub was very loose.

Business_and_leisure

8/10

Excellent

14 Mar 2025

Wendell

Any complaints we had, was taken care of promptly

Leisure Family_with_children

10/10

Exceptional

06 Mar 2025

Alyssa

Very kind staff, nice to have Bennigans connected to hotel too

Business Self

2/10

Poor

06 Mar 2025

Edlena

Don’t waste your time staying!

I was double charged and have yet to see my money back, I called to the front desk and they were short staffed so they couldn’t bring me what I asked for & the hotel was crowded w antique pots bc they had a sell going on within the rooms so it caused for slow elevators etc

Friends_and_family Family

8/10

Excellent

23 Feb 2025

Brenda

The only issue we had was paying for a suite that was near something that made outrageous noise kicking on and off. Was told at checkout it was the elevator. Would have appreciated some type of compensation for not sleeping due to noise.

Friends_and_family Family

10/10

Exceptional

21 Feb 2025

Christopher

Was a little hard to find the property but was a nice place to stay at for the weekend.

Leisure Partner

8/10

Excellent

15 Feb 2025

Jeffrey

Staff was very good. It was snowy and the entrance and parking lot were not cleared. Floors needed vacuuming. We found popcorn on the floor in our room.

Leisure Family

10/10

Exceptional

13 Feb 2025

Lorilei

We had issues with the heat blowing cold air in the room. When the maintenance person came to help he was abrupt and rude, pushed a few buttons and then snapped “Is it blowing cold air NOW?!!? before turning and leaving. When I asked why he spoke to me that way he refused to answer. Ten minutes later it was blowing cold air again. When I went to the front desk he was talking about me and shushed everyone at the desk. He had to come back up and fix it (it still didn’t fix it) and refused to apologize. I had to make another trip down and ask to be moved to another room. The staff never apologized for his behavior and I had to ask for the name of the manager. When you drop $200 on a room for one night you don’t expect to be treated so rudely.

Business Family

10/10

Exceptional

30 Jan 2025

Kelly

Comfortable and Quiet

I was traveling for business in the Des Moines area and stayed here. Commute to and from downtown Des Moines wasn't bad, with travel time around 20 minutes one way. The room was clean and quiet. The shower head didn't have a lot of power, but it got the job done and was the only negative from my experience. Overall, the hotel was great, and I will stay there again in the future.

Business

8/10

Excellent

16 Dec 2024

Jacob

Very little lighting in the rear parking lot

Leisure Partner

6/10

Pleasant

09 Dec 2024

Aubrey

Rude service staff

6/10

Pleasant

08 Dec 2024

Nick

No hot water

Had a few issues, first room had no hot water and wouldn’t get warm. Rooms very small, was able to change rooms and that helped but what a hassle! 2nd room had stuff written on the walls and barely anyway water in the toilet.

Friends_and_family Family

8/10

Excellent

13 Nov 2024

Typhanie

This hotel needs to be updated.

Leisure Self

10/10

Exceptional

03 Nov 2024

Lee

Should have free breakfast!

6/10

Pleasant

28 Oct 2024

Lisa

The ironing board closet had a piece that was peeling off. The bathroom had a hole that was kind of plastered over it.
For the price I've been in better places.

Leisure Partner

10/10

Exceptional

28 Oct 2024

Roland

This is the second time I've stayed at this property, with a few more visits scheduled over the next couple months. The area itself is not great as it's a seedy part of Urbandale, however the hotel itself is tucked away off the main street and is fairly clean and welcoming. The staff has always been top-notch and the rooms (cleanliness and amenities) is adequate if you just need a safe, clean place to lay your head. Definitely would recommend this location.

Leisure Partner

8/10

Excellent

21 Oct 2024

Taylor

Nice hotel

8/10

Excellent

13 Oct 2024

Sarah

I felt very safe here, and very friendly and helpful front desk staff (Caleb!) and the shuttle driver (Kevin). My only suggestions would be to skip thebweekend breakfast buffett, wish the pool water wasntbso cold, housekeeping staff spoke no English sonitbwas difficult to ask ffor fresh linens when I neded then.

Business_and_leisure Pet

10/10

Exceptional

10 Oct 2024

Sarah

Very helpful and friendly front desk staff. Clean, very quiet, and felt safe.

Business_and_leisure Self

10/10

Exceptional

07 Oct 2024

Roland

Property and everything within the property was and is great, however is in a seedy part of town. The hotel is relatively secluded so no issues but worth knowing.

Leisure Self