Name: TownePlace Suites Des Moines West/Jordan Creek
Address: 125 South 68th Street, West Des Moines, 50266, US

8/10

Excellent

03 Aug 2026

Dan

Everything was decent at this property. No complaints

10/10

Exceptional

02 Aug 2026

jihyun

Our flight was canceled early that morning, so driving was our only option. Because of that, we had to request a later check-in time. The front desk staff was incredibly kind and helpful when we called. About three hours later, I called again just to make sure our late check-in had been noted, and they kindly reassured me that everything was arranged and that we could simply pick up our room key when we arrived.

The journey from New York was not easy. It took much longer than we expected, and by the time we arrived, we were exhausted and anxious to check in. As soon as we walked in, we were greeted with such a warm smile. She welcomed us so kindly, said we must have had a long drive, and even offered us a welcome drink. That thoughtful gesture meant so much to us after such a difficult trip.

During our stay, she also took the time to ask how we were doing, and her genuine kindness made us feel truly cared for. Unfortunately, I'm not sure how to spell her name—it sounded something like \"Via\" (or \"Bia\"). I hope the hotel knows who she is because she deserves to be recognized.

Please let her know how grateful we are for her kindness and hospitality. What could have been a very stressful experience became a wonderful memory because of her. Thank you so much for making us feel so welcome. We will always remember your kindness.

8/10

Excellent

01 Aug 2026

Yoojin

The staff was wonderful and the room layout was perfect for us. I was grateful that there was a good quality clothing iron and board. One major problem though: my son who was in town for the Junior Olympic Games, slept on the sleeper couch and woke up with a severe case of neck pain. I got him every remedy possible and took him to the urgent care center, but all we could do was put on a patch and hope and pray it gets better. Luckily the competition wasn't until the next day and he was able to move his neck enough to complete his event. I slept on the sleeper for the rest of the stay and I woke up with aches everywhere. You really can’t offer that sofa bed as a sleeping option. Other than that, I thought the hotel was wonderful.

10/10

Exceptional

30 Jul 2026

Dan

First of all: Excellent service and response to our special requests from the front desk staff! Clean room with full kitchen. Breakfast was convenient and hotel is close to many restaurant options, with a few in walking distance.

2/10

Poor

23 Jul 2026

Jon

This was by far the worst hotel experience I've ever had. I booked the first night myself because I arrived a day before my aunt's reservation, which covered the rest of my stay. At check-in, I specifically asked if I could remain in the same room so I wouldn't have to switch rooms the next day. The front desk confirmed they saw both reservations, made a note, and assured me everything was taken care of.

When I returned later, their computer system was down, delaying check-in until about 3 PM. Before receiving my room, I reminded the same employee about the upcoming reservation, and again I was told everything was handled and I would just need to stop by the front desk the next morning.

The next morning, the same employee suddenly couldn't find the reservation and acted like our previous conversations never happened. Even though I had the reservation numbers and my aunt's credit card was already on file, I was told there was nothing they could do because the reservation was in my aunt's name. Their only solution was for me to call corporate, which didn't even have a direct number—just an automated system that texted me the same phone number.

After wasting a significant amount of time, I ended up paying for my own room anyway. My aunt even made two trips to the hotel trying to straighten everything out, and it was still a mess. There are much better hotels in the area with staff who know how to handle reservations. I will never stay here again.

10/10

Exceptional

19 Jul 2026

Robert

Great place to stay. Convenient everywhere in West Des Moines. And so many places to go and see in that area. The hotel is beautiful, clean, very well maintained.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Kelli

Great breakfast, comfy bed, friendly staff. Will stay again!

Family

8/10

Excellent

06 Jul 2026

Stacey

Staff, Breakfast and Parking

Partner

10/10

Exceptional

03 Jul 2026

Ryan

Incredible staff, spotless and spacious

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Tricia

.

2/10

Poor

15 Jun 2026

Alissa

The pool was in disrepair. Green, murky water and very humid pool room. Staff informed us after check in that there were issues and advised not to swim. The room was in disrepair as well. Drawers wouldn't stay shut and TV was smallest Ive ever seen. Beds were comfortable, but room didnt feel clean. Cords exposed.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Adam

Hotel was clean and well maintained.
It was busy with several sports teams staying on the property.
There were times when there was limited staff available @ the front desk. It seemed there were a couple employees stationed there so it was a bit frustrating that there was a significant wait for assistance.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Angie

Everything was great, I just left something in the fridge, and I'm hoping they call to tell me they will return it. I know 100% it was left in the fridge. Hotel was in Des Moines - TownePlace Suites by Marriott Des Moines WEST. 6/7/26

Friends_and_family Family

10/10

Exceptional

17 May 2026

bryan

Loved the room and the area is great with plenty of places to eat and shop and have fun. We had a king room and it was way better than I ever thought it could be.

Family_with_children

10/10

Exceptional

09 May 2026

Brooke

We stayed at the TownePlace Suites by Marriott Des Moines West/Jordan Creek for a volleyball tournament for the weekend. We had the 2 bedroom suite and it was a great room. The morning breakfast was perfect to get something and head out. They have 2 amazing patios to hang out at as well as the location was right across the street from the Mall and many other places. We will stay here again next year. It was a hit with the families.

10/10

Exceptional

14 Apr 2026

David

I didn’t have the included breakfast, but my room was clean and comfortable. I’ll stay again for sure.

Self

2/10

Poor

07 Apr 2026

Craig R

Booked through Expedia and no cooperation is made with them on cancellations. Don't allow API connections to your facilities if you dont help the customers who show up. Not using Marriott TownePlace on my bookings anymore.

Family

10/10

Exceptional

24 Mar 2026

Jeanne

Staff was awesome!!

Self

6/10

Pleasant

22 Mar 2026

carmen

the room was dirty and it smelled like stale .
i personally wont be going again

6/10

Pleasant

20 Mar 2026

Ryan

Thursday breakfast was ok, Friday morning was better. Was put in a accessible room but asked to be transferred because the bathroom was literally the worst I had ever been in at a hotel. Front desk gave me a line of crap and said they couldn't.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Michael

Breakfast and comfortable room

Family_with_children

10/10

Exceptional

16 Feb 2026

Sheena

Staff was very friendly. Room was clean. Breakfast ok. Would recommend this hotel to anyone.

Friends_and_family Friends

10/10

Exceptional

06 Feb 2026

Belinda

Everything great

10/10

Exceptional

22 Jan 2026

Lee

The front desk staff was wonderful. From bringing extra towels to both the room and the pool, opening our room after locking all keys in the room, and recognizing my daughter on her birthday. Everyone was polite and very customer-centric.

Leisure Family_with_children

10/10

Exceptional

19 Jan 2026

Teresa

everything was good

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Sìdney

Clean room great breakfast

10/10

Exceptional

19 Dec 2025

Trista

Clean, tidy and well enjoyed.

10/10

Exceptional

14 Dec 2025

Ron

👍

4/10

Poor

29 Nov 2025

Christine

Did not get the room we had booked for our family of 5. Had one king bed and a very small pull out loveseat. The room was clean and great for two people. Not 5. We had to take our kids to their aunts house to sleep at night. No refunds were given, nothing was done to help. The front desk attendant felt awful and he actually cleaned the adjoining room we were supposed to get but by the time that was done (the second/final evening of our stay) we had already told the kids they can sleep at their aunts again. The continental breakfast was slim pickings. Unfortunately we would not return or recommend this hotel to others.

10/10

Exceptional

11 Nov 2025

Jon

Nice place.

10/10

Exceptional

09 Nov 2025

Danielle

No complaints. All positive things from staff to room.

8/10

Excellent

03 Nov 2025

Cheryl

Y

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Carolyn

Extremely clean. Staff was very friendly.

Leisure Family

10/10

Exceptional

26 Oct 2025

Melanie

It was way nicer than we expected. We had a very nice stay.

Leisure Family

6/10

Pleasant

22 Oct 2025

Allison

Smelled like pets, bed & couch weren’t comfortable. Needs an upgrade but fine otherwise. Safe, reasonably priced. Breakfast was ok.

Family_with_children

8/10

Excellent

20 Oct 2025

Barry

Staff

10/10

Exceptional

19 Oct 2025

Anthony

The front desk receptionist when we checked in was exceptional.

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Alicia

Exactly what i needed

Business_and_leisure Partner

6/10

Pleasant

12 Oct 2025

keith

Parking easy

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

Mwajuma

Very clean room and very good customer service.

10/10

Exceptional

04 Oct 2025

Lana

Very good location withing walking distance to many things

Leisure Partner

8/10

Excellent

03 Oct 2025

Stephanie

Make sure coffee is available in early sm

Leisure Family

8/10

Excellent

21 Sep 2025

Keri

I had a wonderful stay. It met my needs after my tumor treatment. It was quiet, clean, and the staff were friendly and attentive. There were a few things that could have been better: Marriott it is time to put in bigger TV’s, the internet was out majority of Saturday, and Friday night the cable did not receive the channel for the Hawkeye game. Front desk said it was blocked out, but Fox did work but it just would freeze up. Other than that I enjoyed my stay! Oh I clothe outside space was wonderful.

Leisure Self

8/10

Excellent

21 Sep 2025

Dallas

The internet/wifi was one of the main struggles. There were a few mold spots around the room as well.

Friends_and_family Family

2/10

Poor

07 Sep 2025

Sarah

We had no hot water all weekend, wifi was out, pool closed early so we couldnt utilize. They also have dish network so the tv service went in and out. For this to be a branch of marriot it was terrible. And the manager who ive left several messages for Alicia has failed to return any of my calls. We travel a lot for kids sports. I had a total of 6 people with us and it was not fun! Hotel never made it right. From what i heard at checkout thay MANY people were unhappy! :/

Leisure Family_with_children

10/10

Exceptional

29 Aug 2025

Stephanie

Close to Jordan Creek MALL , movie theater can go wrong best area in the city.

Leisure Family

8/10

Excellent

27 Aug 2025

Arnold

I like the room setup. Room is clean and tidy. However their wifi is not working. Reported this matter but no action were taken.

10/10

Exceptional

25 Aug 2025

Clefford

It's very peaceful and good customer service

10/10

Exceptional

17 Aug 2025

Rhonda

We were impressed from the moment we checked in for our stay. Check in was smooth and our room was ready for us upon arrival. Our room was spacious, clean, with comfortable bed and pillows. Continental breakfast was satisfying. Free parking and internet a plus.

Leisure Family

10/10

Exceptional

12 Aug 2025

Karen

Great stop

Great location, comfortable and friendly service.

Partner

10/10

Exceptional

09 Aug 2025

Ken

Great place to stay

Great place. So close to the mall we could walk there. We stayed there as a halfway point on the trip. Very impressed.

Partner

2/10

Poor

09 Aug 2025

ANGELA

There is no way that Marriott would put there name on this hotel it they knew how gross and unkept it is. Shameful

Leisure Family

6/10

Pleasant

27 Jul 2025

Huailiang

Not clean, limited policy for room supplies

10/10

Exceptional

27 Jul 2025

Daniel

Room was very nice

4/10

Poor

22 Jul 2025

Loren

The noise in the lobby and outdoor areas drove us to our room for an important business meeting. The staff did nothing to quiet the teenagers or adults shouting Conversation was impossible.

Business Family

10/10

Exceptional

16 Jun 2025

Vicki

The facilities were very comfortable clean and well maintained. Breakfast could have had better choices and better supplies as had to use for waffles and no eggs. For the price was expecting better.

Friends_and_family Family

10/10

Exceptional

17 May 2025

Taylor

Our stay was really nice, the front desk staff was super nice and was very nice to our senior dog. If we ever need to stay in Des Moines again we will be staying here.

Leisure Pet

8/10

Excellent

12 May 2025

Emma

Good costumer series

8/10

Excellent

05 May 2025

Bill

Likes: Front Desk Staff — outstanding in every way; property location; easy parking [and free].

Dislikes: Daily breakfast hours [0900 is too early to shut things down]; condition of furniture in our room was substandard [doors wouldn’t close completely on chest of drawers + front panel strip came loose and fell off]; For a room offering guests the opportunity to prepare their own meals, the absence of a properly-sized trash bin is shocking; The room’s lighting makes it impossible to see things [Atmospheric lighting just doesn’t cut it when one’s eyesight is challenged. Light bulbs being out didn’t help, either; For an 11 evening stay, a visit by housekeeping only once seemed neglectful. My understanding was a refresh every other day and a complete cleaning once every 7 days. If that’s not an accurate understanding, then that’s on me. However, if that’s the property’s standard, for us, it was not met.

Leisure Partner

6/10

Pleasant

04 May 2025

Jenn

Very expensive for cleanliness and amenities. The free breakfast was terrible!!!

Leisure Family

10/10

Exceptional

04 May 2025

Adrienne

-

Leisure Family

6/10

Pleasant

26 Apr 2025

Samantha

💔💔💔

This hotel broke our heart - this was our normal go to hotel and one of favorite hotels in the country ! We travel a lot and probably stayed here 10 times - our last visit 2 years before this trip.

Wow - the maintenance on the place has really gone downhill. The bathroom tub was filthy. All the pillows were these weird plastic things that were hot and uncomfortable. Breakfast on the first morning was absolutely un-edible and on the second day then didn't even bother to put it out (went down at 9:15 with a 10:00 breakfast cut out).

I am hoping this was just a glitch trip with a worn down room - but we will think long and hard before staying here again.

Friends_and_family Family

10/10

Exceptional

08 Apr 2025

jhona lyn

Staff are friendly.

Leisure Family

10/10

Exceptional

26 Mar 2025

monique

Needed a quick hotel with a kitchen and this was amazing.

Leisure Family

10/10

Exceptional

18 Mar 2025

Mark

Good choice!

Last minute choice and a good one at that. Front desk staff friendly & helpful. Rooms are large, clean and comfortable. Like the added kitchen. Breakfast was well prepared and tasty.

Business

6/10

Pleasant

31 Jan 2025

Heather

Not sure I’d stay again.

The room I was put in was on the main floor right next to the staff maintenance area. Location was convenient but a strange spot for a room. In my opinion the room was much smaller than what it appeared in the photographs, but the functionality of it was OK as it did have a, full-size refrigerator And microwave. The flooring in the kitchen area was messed up. Just look like lack of some maintenance. This hotel looks like it’s been there for a while and just needs more TLC and cleaning than what they’re currently providing. The staff was friendly. For the price, it was probably worth it, but I think the hotel could do better if they just spend a little bit more time maintaining the rooms.

Business

8/10

Excellent

26 Jan 2025

Deveraux

Enjoyed the location and ease of checking in. Did not like that the pool was down for maintenance but thats not a deal breaker

Leisure Partner

10/10

Exceptional

19 Jan 2025

william

Location

8/10

Excellent

17 Dec 2024

Verified traveler

Staff was amazing. Rooms very nice.
Only issue was the pool was cold! Grandkids and adults couldn't tolerate it for very long

Friends_and_family Family

10/10

Exceptional

16 Nov 2024

Lori

The receptionist was so friendly.

Leisure Family

10/10

Exceptional

15 Nov 2024

Melody

It was great!

2/10

Poor

27 Sep 2024

Kiley

The room was clean, but the pool wasn’t and staff was borderline rude and not willing to be helpful.

Leisure Friends

10/10

Exceptional

22 Sep 2024

Fernando

Great service, the only thing was when we open the sofa bed there was some dirt and the roll away mattress seemed yellowed in color.

10/10

Exceptional

08 Sep 2024

Stacy

Really nice

4/10

Poor

07 Sep 2024

Chad

The room smelled like mildew/mold. We bought air freshener but couldn’t get rid of the smell.

Friends_and_family Family

6/10

Pleasant

24 Aug 2024

Christina

Maintenance needs to do a better job with things at property

Leisure Partner

8/10

Excellent

09 Aug 2024

Verified traveler

Great location and kitchen amenities. Pool was nice for relaxing sore muscles. Breakfast was a plus but bad coffee had me making my own with a French press or going to Caribou. Pillows were so uncomfortable that we could not get good sleep and I had to make a trip back home to get our pillow cubes.

Friends_and_family Family

8/10

Excellent

08 Aug 2024

Krista

The property was quite nice. We were unable to stay in the room we had reserved because they no longer had any of those available. The front desk lady told me it was due to Expedia selling more rooms than what was available. I’m not sure if that was the case as the check in right before us got our room, we knew the people, and they had not reserved that room but instead had reserved something else.

Leisure Family

10/10

Exceptional

04 Aug 2024

Verified traveler

The room was very spacious and clean.

Partner

8/10

Excellent

03 Aug 2024

Opal

Overall good experience with staff and cleanliness. Stayed in a 2-bedroom Accessible Suite. There was only one bathroom which could use some attention due to normal wear and tear. The televisions are very small. The kitchen was very well equipped. Was surprised by the full range complete with oven. The family loved the location and accessibilty to so many nearby attractions.

Leisure Family_with_children

10/10

Exceptional

22 Jul 2024

Jessica

Beautiful hotel and nice tooms

Leisure Family

6/10

Pleasant

21 Jul 2024

xavier

Nice area close to everything and safe, but the place was over used. There was water damage to the walls on both sides of the shower. There were stains in the sofa and stain on the fresh sheets. They provide shampoo, conditioner and body wash in the bathroom and the body wash was empty. The girl working the desk couldn’t find anything other than shampoo, so had to go off property to find. Also the water pressure in the morning went down to a trickle. We told the desk and they already knew. “Happens all the time”. Not worth the cost, but at least it was semi clean.

Leisure Family

8/10

Excellent

18 Jul 2024

Michelle

Pleasant stay with comfortable bed and sofa bed. Layout was a bit awkward with sofa bed directly facing the bed. Friendly staff and hotel near plenty of shopping and eateries.

Friends_and_family Family

8/10

Excellent

11 Jul 2024

Daniel

Ok

Leisure Family_with_children

10/10

Exceptional

06 Jul 2024

Beverly

We have stayed at this motel many times. The rooms are very clean and spacious. It is located in the middle of wonderful shopping choices and restaurants. It’s in a very quiet and safe area.

Leisure Family

8/10

Excellent

30 Jun 2024

Lenae

We’ve stayed at TownePlace a few times a year and it never disappoints. Great friendly staff. Awesome sitting areas in the lobby which was perfect for our football and basketball teams. The outside fireplaces are nice and open so they sit quite a few too. Breakfast is always great and plenty available. It’s next to the mall and lots of food options plus gaming areas as well. Highly recommended.

Leisure Family_with_children

10/10

Exceptional

24 Jun 2024

Beverly

We stay here every time we are coming through this area. It’s a great place to stay.

Leisure Family

2/10

Poor

18 Jun 2024

Jeff

Spent 250 dollars for a room and showed up at 6:30 wanted to freshen up for dinner reservations and room was not ready. The final answer from the staff was “I cant tell you when it will be ready”. Then when we arrived hours later we talked to the manager about it and the initial desk help was there and he lied to manager saying we were abusive towards him. Manager sent him home. This is a very short version of the night.

Leisure Family

10/10

Exceptional

12 May 2024

Heidi

Beyond easy access to so many things.

10/10

Exceptional

12 May 2024

Ruth

Staff were lovely and made us feel welcome. Great area to walk to several different restaurants. Would definitely recommend.

Leisure Partner

4/10

Poor

15 Apr 2024

Ronald

The breakfast was plain bad. The sausage was never cooked. I was there eating what couldn’t be cooked. All the time there was never an attendant present.the pool was nice but extremely hot.

Business_and_leisure Partner

10/10

Exceptional

15 Apr 2024

Angela

It felt like a home away from home. Convenient for our trip and at a reasonable price.

Leisure Family

10/10

Exceptional

14 Apr 2024

Patricia

Loved it!!

Leisure Family

8/10

Excellent

12 Apr 2024

Nicole

Nice location. Water pressure could have been better but it was the 4th floor. Not informed of incidental charges and booked off another site. Have not had this problem with other bookings. However all in all a very pleasant property and comfortable sleep!

Leisure Family

10/10

Exceptional

28 Mar 2024

Samuel

Always stay here.

Leisure Family_with_children

4/10

Poor

24 Mar 2024

Nathan

The staff was very pleasant and welcoming. The hallway near our rooms and inside our rooms smelled like marijuana. The shampoo container was empty and there was no hand soap in the bathroom. The room was otherwise clean. The morning of check out we lost all water pressure making departure less than ideal.

2/10

Poor

15 Mar 2024

Brenda

Not good

Messed up our reservations and got charged twice. Very smoky hallways.

Friends_and_family Family

10/10

Exceptional

11 Mar 2024

Allyson

Perfect stay for our family. 2 bedroom with kitchen! Love having the space and appliances to have food and drinks in our place. Very comfortable. Super nice staff too! We will be back!

Leisure Family

6/10

Pleasant

01 Mar 2024

Verified traveler

The water in the tub would not drain. Breakfast selection was slim. Essentially had eggs but no proteins.

Business

6/10

Pleasant

28 Feb 2024

Michael

Dog poop all around the southern part of hotel. Absolutely been there awhile.