Name: La Carmela De Boracay Resort Hotel
Address: Station 2, Balabag, Boracay, 5608, PH

4/10

Poor

27 Jul 2026

Henry

Receptionist are poor. You told them 3 mos ago to put us on the ground floor because of seniors and disabled people but they just neglect it

10/10

Exceptional

20 Jun 2026

Jean

The front desk gave us a hard time when we requested their transportation to take us to a destination. We were willing to pay the price but the lady said in the front desk that they cannot accommodate us , the driver cannot take us without approval from the front desk.

Family

8/10

Excellent

17 Jun 2026

Lovella

Nice

10/10

Exceptional

08 May 2026

maria

Very accommodating!!!

Family

6/10

Pleasant

16 Jan 2026

Cynthia

Limited linen, towels have to be exchange in order to get new ones , internet and friendly staff

Leisure Family

10/10

Exceptional

12 Jan 2026

Erwin M.

room not beachview

Leisure Family

8/10

Excellent

09 Jan 2026

Ruel P.

Yes very clean and the employees are very accommodating.

8/10

Excellent

15 Dec 2025

Michael

A very large complex, all the staff were very friendly and efficient. The room was satisfactory, although a bit tired looking.

Leisure Partner

8/10

Excellent

20 Oct 2025

Arnol

Very good breakfast unlimited.
Front desk Staff helpful and friendly.

Leisure Partner

8/10

Excellent

12 Oct 2025

Kimberly

We had room 224. The overall staff service was great. We got to check in early and whenever we needed more toilet paper, the staff was very nice and gave us more. The hotel room was clean. Unfortunately during the stay, there were a lot of cockroaches (ipis) and we had to kill at least 3 a day.
The location was great as it was the center of station 2. It was walking distance to the beach and many restaurants and shopping.

Leisure Family

10/10

Exceptional

19 Sep 2025

Geraldine

They are excellent

6/10

Pleasant

20 Aug 2025

Cole

Good stay but lacking…

Hotel was nice and friendly. Staff was on top of their game 24/7. Only complaints I have is this. First: that the WiFi only reached to the lobby and was worthless on the 3rd floor. Not impressed. Second: the breakfast was crap. The “protein” offered was hotdogs, fried fish heads and menudo. Every single day. You gotta keep it fresh and different at least every other day. As an American who LOVES Filipino food, I wished we had other breakfast stuffs like tocino, longanisa, even some fried baloney wouldn’t hurt. There was some other good breakfast stuffs but the protein is the most important along with rice of course. Lastly: it seems like trying to swim in the onsite pools were a headache. They wanted you to wash off in the wash area and if you’re a guy you can’t wear a shirt. Which is wrong and not fair to men who may or may not be self conscious. These listed items need improvement and to be refined for an absolute wonderful perfect week long stay in the most beautiful and coveted island in all of the Philippines. On a plus, the air on was awesome. Kept the room nice and cool all day long.

Partner

4/10

Poor

20 Jun 2025

Rogelio

Not clean

Leisure Family

8/10

Excellent

29 May 2025

Levie

Really nice place to stay near to the beach & enjoyed our stayed here staff are really good.

Leisure Family

6/10

Pleasant

28 May 2025

Emmanuel

It was what i said...

6/10

Pleasant

27 Apr 2025

Willan

N

6/10

Pleasant

13 Apr 2025

Michael

Breakfast needs a lot of improvement
Bigger plates
More buffet tables
So the guests doesn’t need to queue.

Business_and_leisure Friends

6/10

Pleasant

12 Feb 2025

RONNIE

Customer service

8/10

Excellent

10 Feb 2025

Max

Best value.

Self

4/10

Poor

23 Aug 2024

Brian

The two air conditioners in the room were not adequate to cool the area, we called the front desk and they sent a technician to replace one of the units. There were no window shades in the bathroom and needed to be covered with our clothes. The WiFi was weak and couldn’t be used in our room, we had to go to the lobby to use it. Breakfast was not good, precooked eggs, tasteless watermelon was the only fruit, really bad coffee and no tea selection. The second morning had a better breakfast (chicken adobo was good, bananas were the fruit selection and better coffee).

Leisure Family

4/10

Poor

22 Dec 2021

Charlene

Me and my companions were expecting that the our room at La Carmela would have a hotel type of amenities. We were assigned to a top floor and and end of the bldg, and so much is lacking in the room, was it because I availed a promo rate thru Expedia? The hotel service, you have to wait for another 24 hrs to get your requested items.
Thankful to the front desk who assisted us, she was very accommodating.

Leisure Family

4/10

Poor

20 Nov 2021

JOHN PAUL

They dont issue any Official Receipt

Business

4/10

Poor

19 Mar 2020

Verified traveler

Supposedly Boracay closed for upgrades, etc. This place didn't take advantage of it and the only upgraded was the beach front pool.

Partner

8/10

Excellent

14 Mar 2020

Irene

Good accommodation. Would be better if there were

It was ok. The bare minimum required was provided. I enjoyed my stay.

Friends_and_family Friends

4/10

Poor

09 Mar 2020

Verified traveler

We stayed for 6 days and they only changed the sheets ONCE even though we asked several times.
Breakfast menu for the whole stay was the SAME.
Intercomm is NOT working
Room Aircon is DEFECTIVE
Towels & Linens smells MURIATIC ACID
TV remote is missing. When we asked for one, they gave one but it also is NOT working

8/10

Excellent

05 Mar 2020

Verified traveler

I liked the room given to us. Same as was booked. Breakfast was not that great, though

Leisure Friends

10/10

Exceptional

04 Mar 2020

Verified traveler

Everything was very nice amenities and staff

Leisure Family_with_children

2/10

Poor

28 Feb 2020

Glad

AC wasn’t working, maintenance supposed to come and fix it, but never came. We had to open and use the fridge to get some cold air out! We requested to change beddings and they never came! Terrible room! It’s dirty my mom got sick it was so humid. Would never stay at this hotel ever!

Leisure Family

10/10

Exceptional

27 Feb 2020

Verified traveler

The place is nice. The location Is nice. The customer service is excellent and the buffet is also very good. Planning to come back again.

Leisure

10/10

Exceptional

21 Feb 2020

Dieter

I liked the various processes for checking and room cleaning

Leisure Family

10/10

Exceptional

14 Feb 2020

Verified traveler

personalized service

Leisure Friends

10/10

Exceptional

13 Feb 2020

luzviminda

We had a good stay at La Carmela. Beach front, Nice and courteous staff, value for money, accessible to all (ATM, talipapa, restaurants, etc.)

We will definitely be back and will endorsed it to our friends. 5 thumbs up!

Friends_and_family Family

8/10

Excellent

09 Feb 2020

Michael

The price is a good deal and its location. Very near to the beach front.

Leisure Family_with_children

6/10

Pleasant

07 Feb 2020

Verified traveler

About what we expected for the price......Good location as per availability to bars and restaraunts.....

Leisure Family

8/10

Excellent

06 Feb 2020

Cecile

Overall, it was a good one! Friendly staff and good food😀

Friends_and_family Family

10/10

Exceptional

03 Feb 2020

Verified traveler

I like the place because it’s close by the sea. They are very nice people that helped us a lot during our stay. Breakfast buffet was ok. Thank You cArmela!!!

Friends_and_family Family_with_children

8/10

Excellent

02 Feb 2020

Verified traveler

I like the amenities, the staffs are all accommodating

Leisure Family

8/10

Excellent

29 Jan 2020

Verified traveler

We had some problems with the room but the staff was great and handled everything was fixed as fast as could be expected. The rooms was okay but it was very clean and the shower was great. No drinking water was provided in the room but there were water tanks in the hallways.
The food was mediocre at best and was the same every day.
The big plus for us was the location. It is right on the beach, right in the middle of station II.
Overall a decent stay and would consider going back.

Leisure Partner

10/10

Exceptional

29 Jan 2020

Verified traveler

Beach front, food, pool are excellent.

Leisure Family_with_children

8/10

Excellent

26 Jan 2020

Verified traveler

Staff was very helpful and accommodating. They Switched our room to the first floor when they knew we had a senior in our group despite no advance notice.

Leisure Family

6/10

Pleasant

21 Jan 2020

MARIA

Changes have ruined it last time to stay here

This is the 5th time to stay here use to enjoy having a drink by the pool near the beach nowhere to sit by the pool now main pool smaller unfortunately will have to find somewhere else now service wasnt as friendly as previous stays

Friends_and_family Family

8/10

Excellent

20 Jan 2020

Verified traveler

Everything is good but I didn’t like how you always need to input the wifi password through a log-in page. And the connection was so slow.

Business_and_leisure Friends

4/10

Poor

17 Jan 2020

Verified traveler

I like the place but very disappointing with regards of my reservation. I will not book anymore in la carmela.

Family_with_children

2/10

Poor

16 Jan 2020

Regie

This is my 7th time in Boracay and La Carmela was the WORST accommodation experience so far. Really disappointing - staff are incredibly rude, they laugh at you, refuse to clean your room, hotel amenities are of terrible quality and breakfast gave my entire family food poisoning. Customer service doesn’t exist in this hotel as they are also very racist. I’m Australian/Filipina and they would charge additional fees for almost anything to anyone who looks foreign. They purposely did not equip our hotel room with appropriate linen/ towels etc. and charged us extra when requested. I warn everyone to stay away from this place at all costs.

8/10

Excellent

16 Jan 2020

Nati

Few minutes to the beach very convenient location to go around shopping, swimming , etc..

Leisure Family

6/10

Pleasant

13 Jan 2020

Verified traveler

Budget accommodation

Just ok. Good for budget travellers

Friends_and_family Family

8/10

Excellent

10 Jan 2020

Verified traveler

Excellent location, we needed to relocate room due to maintenance 😂, they should have done this before we arrive.

Leisure Family

6/10

Pleasant

09 Jan 2020

JV

Great location. Hotel is average to below average. Needs some renovations.

Leisure Family_with_children

6/10

Pleasant

08 Jan 2020

Verified traveler

It’s not so good to stay in this hotel. Service is very poor. Every time I call the front desk, nobody answered. You have to go down and ask the front desk. The only good thing here is the location. Very accessible to everything especially the beach.

Partner

6/10

Pleasant

05 Jan 2020

Verified traveler

Because of the storm, no signal and the power keeps turning on and off within our stay. Also, i requested we check in early because of our early arrival, we have to wait 2 or 3 hours and have to bribe them to give us a room and not on our correct paid room. Breakfast was not great. I don't know, this hotel used to be awesome but now it isn't. Lights in the room is so dark, towels needs to be change as it looks like its asking to be thrown away. Airconditioning needs cleaning as it is not doing its job. All in all, our stay with this hotel was not pleasing.

Friends_and_family Family

6/10

Pleasant

03 Jan 2020

Joanne

Poor customer service: irresponsive to all needs.

Friends_and_family Family

6/10

Pleasant

02 Jan 2020

Verified traveler

Two Blackouts a day. No wifi in the room. Noisy air conditioners. Noise staff early morning. Canned fruits.

Friends_and_family Family

8/10

Excellent

23 Dec 2019

Pie

Property near beachfront and restos.

Leisure Family_with_children

8/10

Excellent

16 Dec 2019

Verified traveler

I like the private speed boat.

Leisure Family

4/10

Poor

09 Dec 2019

Verified traveler

A lot of disappointing things. I loved la carmela back in 2017. But now we felt everything was a downgrade. They no longer have slippers and toothbrush included in the toiletries which is tolerable

4/10

Poor

07 Dec 2019

Verified traveler

Its nice in the photos but not in the actual. Seems like the units are old. Limited choices for breakfast, pricey for Php320 buffet. Over all I'm disappointed :(didn't expect it wasn't nice

Leisure Family

8/10

Excellent

01 Dec 2019

Jenette

I like the pool in the beach front

Leisure Family

8/10

Excellent

28 Nov 2019

Chelle

Good things are clean, affordable, good facilities, beach front and buffet set up bfast, ,, bad thing is customer service must be improved. If there are request a month before the check in date and keep on following it up just dont give hope if the request is not possible as it is very disappointing when we expect things that will never happen, better to tell the truth at the beginning so customer will not expect.

Friends_and_family Family_with_children

6/10

Pleasant

24 Nov 2019

Verified traveler

At first our room dont have cellphone signal
The food is almost the same everyday

Leisure Friends

2/10

Poor

23 Nov 2019

Verified traveler

Low quality of our Amenities and poor signal in our room

Leisure Family

10/10

Exceptional

22 Nov 2019

Verified traveler

Good place to stay

Leisure Family

8/10

Excellent

19 Nov 2019

AlanJ

Breakfast could do with a bit more meat dishes, but not to bad for the price

Leisure Friends

8/10

Excellent

14 Nov 2019

Verified traveler

One thing I did not like is the ref is too small and there was no microwave and ironing iron. The wifi is too week and its hard to contact the hotel especially from U.S.

Leisure Family

8/10

Excellent

12 Nov 2019

Verified traveler

Fast service

Leisure Family

8/10

Excellent

09 Nov 2019

aiahandjesse

we loved how it was right next the beach, but they could have more toiletries like toothbrush and toothpaste plus complimentary drinks.

Leisure Partner

10/10

Exceptional

09 Nov 2019

Verified traveler

Hotel is along the beach, room is clean, close to restaurants & convinient stores, mall & room is reasonable price, staffs are all friendly, will come back next time

Leisure Family

10/10

Exceptional

03 Nov 2019

Verified traveler

Lovely stay with Family

Given the mixed reviews, I would say we had very low expectations at first. However, we were incredibly pleased with the service, the accomodation, and the location. We arrived during peak Halloween period, so during check in, there was a small delay due to influx of tourists checking in at the same time. Since we were a family who booked 2 rooms, the manager was kind enough to offer us an upgrade to their 2 bedroom apartment suite. Mind you, we were given a chance to check the room first before we accept the offer. For the 5 days we stayed there, all the staff were friendly and courteous. The breakfast and dinner buffet were average, but enough to fill you up. Location is its main draw, since it is in the middle of everything. However, be prepared for the flow of tourists staying at the hotel. All in all, it was a great stay and great value for money. Just don't expect 5 star services when you are paying a fraction of the cost. Room tips: Request for a room far from the restaurants, preferably 3rd floor and up. Room cleaning is as per request, better leave the key when going out and they will clean it promptly. Be kind to staff, they try their best to accomodate everyone even if they are under staffed. Who knows what perks they may provide you if you are nice to them (Buffet vouchers, Room upgrades).

Friends_and_family Family

6/10

Pleasant

02 Nov 2019

Ramon

Close to the beach

Poor internet, loud music, old fixtures but close to the beach

Partner

8/10

Excellent

27 Oct 2019

Verified traveler

Near the beach

Leisure Family_with_children

10/10

Exceptional

27 Oct 2019

Verified traveler

I like the facilities, food and services.

Leisure Family

10/10

Exceptional

26 Oct 2019

Verified traveler

Beach front and Value for money!

Leisure Family_with_children

6/10

Pleasant

19 Oct 2019

Rai

Room.is clean but it took almost a day to make up a room

Leisure Friends

10/10

Exceptional

11 Oct 2019

Verified traveler

Easy check in process

Leisure Partner

10/10

Exceptional

07 Oct 2019

Familyof7

Superb stay! We were actually booked for two separate rooms but staff offered a big room that fits our entire family. Yehey! Thumbs up for the room upgrade and for a no-cost early check-in request.

Leisure Family_with_children

4/10

Poor

07 Oct 2019

Verified traveler

The room is on wifi deadspot and the aircon is not working.

Leisure Family

6/10

Pleasant

03 Oct 2019

Verified traveler

It is close to the beach

Leisure Family

4/10

Poor

02 Oct 2019

Verified traveler

room, staff, amenities are okay, but the menu for breakfast is disappointing

Leisure Partner

10/10

Exceptional

29 Sep 2019

Verified traveler

warm reception, clean rooms sad that they dont have electricty the whole day

Leisure Family

10/10

Exceptional

28 Sep 2019

Citadel

Clean place and very accommodating staff.

Leisure Family

6/10

Pleasant

26 Sep 2019

Verified traveler

Staff were excellent helpful food was great, room needs help bathroom too....

Leisure Family_with_children

6/10

Pleasant

24 Sep 2019

Verified traveler

Towels and bedsheets are old.Some roaches on the hallway.I would suggest they put shower curtains in the in the bathroom so that the floor doesn't get wet and slippery when using the shower.

Leisure Family

6/10

Pleasant

24 Sep 2019

Verified traveler

I like the fact that staffs has their own designated places (almost everywhere) to clean/map the floor to avoid wet floors. However, I do not like the beddings, specifically the pillows and blankets. It triggers my asthma, cos I think they are not changing it. Thats why, not recommending La Carmela for peeps with asthma. Pls do book in a nice hotel than suffer here. That’s all thanks!

Leisure Family

10/10

Exceptional

23 Sep 2019

Verified traveler

the place is peaceful and relaxing...towels and bed sheets are to old maybe you have to replace them with new ones..

Leisure Friends

4/10

Poor

22 Sep 2019

Verified traveler

What I like with La Carmela is it's near location to the beach,
All staff that we encountered and the front desk personnel are all kind , but you cannot request for any refund or transferrable meals , maybe due to company policies,
The Company should at least study their policies and give leeway to small request.

Business_and_leisure Friends

10/10

Exceptional

22 Sep 2019

Verified traveler

Staff are nice
Excellent service
Foods are great

Leisure Family_with_children

8/10

Excellent

17 Sep 2019

Verified traveler

the suoervisor of the breakfast buffet in the convention was very accommodating. He assisted us with our payment since we are paying for our breakfast coz we only have 6 free breakfast.

Leisure Family_with_children

4/10

Poor

16 Sep 2019

Jevy

Repair pls

Fridge and vault are not working. Complained about it nothing was done to fix it. Our food got spoiled.

Family

6/10

Pleasant

11 Sep 2019

Nicole Francis

It was a nice stay.

The room is spacious. Our room have its balcony. But, the towels are yellowish and pillows are smelly. The hotel staff were nice and accommodating. Overall, it was a nice stay.

Family

10/10

Exceptional

08 Sep 2019

Faye

Perfect hotel to book when you're going to Boracay plus the food was amazing.

Leisure Friends

10/10

Exceptional

08 Sep 2019

Verified traveler

It was really good the property was really close to the beach and I loved the room and enjoyed it very much.

Friends_and_family Family

4/10

Poor

02 Sep 2019

Teng

I like the location but the room we stayed in has lots of ants and it's not well maintained. Towels are old and has some molds around the tub specially the rubber for slip protection.

Leisure Partner

10/10

Exceptional

31 Aug 2019

Verified traveler

Place was so comfy

6/10

Pleasant

30 Aug 2019

Liza

The place is near the beach. We had a nice stay. The food during breakfast however is not that satisfying. Can still be improved.

Leisure Family_with_children