Name: Novotel Phuket Kamala Beach
Address: Moo 3, Tambon Kamala Amphur Kathu, 118/16, Phuket, 83150, TH

10/10

Exceptional

25 Jun 2026

Caroline Ann

Clean room, helpful staff, lovely location on the beach. Large variety of cold and cooked items available for breakfast to enjoy.

Self

10/10

Exceptional

22 Jun 2026

Tiffany

Staff

Partner

10/10

Exceptional

16 May 2026

Lazaro C

Very nice place to stay if you want to relax

Definitely I recommend

Self

10/10

Exceptional

21 Apr 2026

albert

Excellent property located in a quite corner of the beach. The breakfast was excellent with great patio dinnig tables on the beach. The room is clean and modern. Pika and Top were excellent breakfast hosts in line with the best restaurants in the world. 800 m walk along the beach to the commercial area with great shops and restaurants.

Some rooms have a challenging access to the beach and front end.

Family_with_children

10/10

Exceptional

14 Apr 2026

Nancy

Clean room. Beautiful beach view.

Partner

10/10

Exceptional

10 Apr 2026

adam

Really great values in beautiful location. Would come back again

10/10

Exceptional

14 Mar 2026

Lana

the location makes it extra spacial

Partner

10/10

Exceptional

31 Jan 2026

Armando

The location is amazing if you want to stay out of the party scene, the hotel has direct access to the beach which was a huge plus. The buffet has more bread and fruit options than meats, still great options. Overall a great experience.

Self

10/10

Exceptional

26 Jan 2026

Delyan

Yes!

Leisure Family

10/10

Exceptional

15 Jan 2026

Kimberly Ann

Very nice!

Leisure Partner

2/10

Poor

08 Jan 2026

Rashmi

Horrible hotel and not worth the price at all !
Even the staff is not good at reception check in

10/10

Exceptional

04 Jan 2026

Belinda

Great staff, so friendly and polite! Loved the pool and swim up bar! Access to beach is easy and the hotel is in a nice quiet spot but within easy walking distance of all the local bars and restaurants! The fantasea show within 10minute taxi was a bonus as the kids loved it

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Belinda

The staff were really lovely and helpful. Especially friendly were the staff at the pool bar!
The room was clean and comfortable

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Denzil

Great check in, staff were helpful, pleasant and also supported with an early check in after a long flight

Leisure Family

8/10

Excellent

29 Dec 2025

Ravindra

Clean rooms, very nice staff, but don’t understand why the room was not allowed for a family of 4! Could have easily fit! I had to book 2 rooms - double the price.

Leisure Family

4/10

Poor

06 Nov 2025

Anu

We chose to stay at Novotel expecting a reputable and comfortable experience, but unfortunately, it was a big disappointment. We had booked an Executive Twin Room, which turned out to be located in a low-grade building that felt more like a two-star property.

While the hotel appears appealing from the outside, once you enter, the rooms are located extremely far from the main area. I was not aware that only the ocean-facing rooms are in the main, higher-standard building. We had to change rooms three times due to a persistent damp smell in most of them, which was very frustrating after a 10-hour journey.

The staff was not particularly cooperative during this process, which added to the disappointment. On a positive note, the restaurant food and breakfast service were excellent — both in quality and hospitality.

Overall, apart from the dining experience, the stay fell far below expectations for a Novotel-branded hotel.

Leisure Family

10/10

Exceptional

21 Oct 2025

Laura S

The place was lovely, the view of the ocean is beautiful and the pool was well kept. Breakfast was wonderful and I thoroughly enjoyed my stay, it was convenient to walk down the beach to the boardwalk but also away from any major partying I'm not into. I would go back

Leisure Self

8/10

Excellent

10 Oct 2025

Koy

Staffs are nice, area is good, room not so clean.

Friends_and_family Friends

10/10

Exceptional

09 Oct 2025

Rick

Perfect location and venue!

8/10

Excellent

07 Sep 2025

John

Great location with helpful friendly staff

8/10

Excellent

27 Aug 2025

John

This is a clean, recently refurbished hotel, with friendly staff. Our rooms had balconies overlooking the beach and sea. A very pleasant view. Will be visiting again I’m sure.

6/10

Pleasant

24 Aug 2025

Diego De La

This is an ok place with nice staff but food should be improved

2/10

Poor

23 Aug 2025

Anytwone

Need to work on customer service

Leisure Partner

8/10

Excellent

05 Aug 2025

Trent

Great view, good hospitality, comfy bed, however No SMART TV, no shops nearby within walking distance, restaurants are at hotels nearby, pricey no convenience stores nearby so everything is travel by car or bike.

Leisure Self

10/10

Exceptional

01 Aug 2025

mozeca

Amazing property !! Best in Kamala beach

10/10

Exceptional

06 Jul 2025

Rosco

Great Team Work!

What a great staff. Extremely helpful with \"Top\" being a fantastic F&B manager. He brings a great team together and is always looking to ensure your stay is perfect.

Self

8/10

Excellent

26 May 2025

Susan

Great staff, on the beach, comfortable rooms

Business_and_leisure

6/10

Pleasant

23 Apr 2025

Michael

Not a bad hotel just feels a bit dated and in need of an upgrade. Pool was ok but a bit small. Good location, directly on the beach. Breakfast was decent but not amazing.

Leisure Partner

8/10

Excellent

22 Apr 2025

Nina

The Novotel is set in a lovely beach. We had a lovely 4 night stay there. The staff are friendly and helpful. The breakfast is great! The only thing is the hotel is tired and needs a renovation in my opinion. Lots of broken flooring around the pool. Light fittings in the pool coming loose. Really slippy tiles behind pool bar. It was reasonably priced but probably because of the condition. Our room was upgraded which was lovely. The room was clean but again - tired. Overall had a lovely time!

Leisure Family

8/10

Excellent

05 Apr 2025

Jerry

Property is a great location for enjoying Kamala Beach.

Leisure Family

8/10

Excellent

19 Mar 2025

Sharon

Great beach hotel

Great welcome on arrival...all staff very pleasant.Lovely clean rooms and bathrooms loved the light dressing gown and slippers!!

Friends_and_family Friends

8/10

Excellent

09 Mar 2025

olga

Property is a little dated and the rooms could use a more detailed cleaning. Wonderful staff, wonderful beach front rooms & views. Great breakfast.

Leisure Family

10/10

Exceptional

06 Mar 2025

David

This is a lovely hotel located next to Kamala Beach. Unfortunately we stayed only one night in an outstanding upgraded suite. Vwe would have liked to stay longer.

Leisure Partner

6/10

Pleasant

01 Feb 2025

Magalie

As a single woman, I was initially given a room in the farthest building, where I had to walk through a very long and dark corridor. When I asked to change rooms, the receptionist ignored me and stared at her nails as if I were bothering her.

I was only given a different room after insisting and explaining that I was a member of the Accor group and had just arrived from the Novotel in Chang Mai

Leisure Self

10/10

Exceptional

01 Jan 2025

Gareth

Beautiful room looking out to beach and sunset

Beautiful room looking out to beach and sunset… outside or building is a little tired looking but the room was excellent.

Partner

10/10

Exceptional

29 Nov 2024

Nataliya

Everything is 5/5

Leisure Self

8/10

Excellent

19 Nov 2024

renee

The location is great n close to dining n Casa Del Mar!
The property could use a little face lift. Ventilation in the bathroom was horrible and hot when I was blow drying my hair but I would still rec this property.

Leisure Friends

8/10

Excellent

24 Oct 2024

RAKESH PARKASH

Good property away from crow

Leisure Partner

10/10

Exceptional

24 Aug 2024

William

The Novotel Kamala has a great beach (Beach #1). Easy to walk to restaurants. Twins restaurant on the beach has an awesome seafood glass noodle salad. Cafe Del Mar has changed. They fenced off the whole operation so no beach access. Only via the front street entry where you’re subject to search and wristbands. No thanks. Instead had dinner one night at Shimmer. It’s part of montezure hotel. Awesome sunset view with dinner. Expensive for Thailand. 4,400 baht for two. Unfortunately, when got back to room, got sick and pucked dinner. 3 weeks in Thailand, never had problems with delicious Thai food. The blue crab yellow curry ended up in the toilet and on the floor.

Business_and_leisure Self

8/10

Excellent

01 Aug 2024

Aireen

The hotel location was just what we wanted. It wasn't crowded and we pretty much have the beach to ourselves most days.

The bed were comfortable but the pillows were really lumpy. They needed to update those.

The pool was in the smaller size but as we were there in the off season, it didnt pose too many issues. The beach being so close made it okay. Some of the lounger needed to be updated as it was sagging and found the bar across was digging into our back, unless you have rolled up a few towels.

Staff were really lovely and attentive.

Food was lovely most of the time but there days that food was too salty. I ordered Spaghetti and Pad Krapao and they were very salty. I loved the sticky rice and mango and my kids loved the club sandwich. I wish the menu hada bit more options for Thai food. Breakfast buffet offered a wide variety of options but only offered full cream milk for coffee. If you are lactose intolerant, you will need to provide your own milk.

Overall, I was happy with the hotel and staff. I would go back again for sure.

Leisure Family

10/10

Exceptional

28 Mar 2024

Phil

Location & breakfast good vibe's

Leisure Partner

10/10

Exceptional

02 Feb 2024

Nataliya

The property is very well maintained! Clean, friendly staff , amazing beach view , dining options, location 5 star

Leisure Partner

10/10

Exceptional

09 Nov 2023

Tatiana

Great property, clean and staff is super helpful. Right in front of the beautiful beach.

Leisure Friends

6/10

Pleasant

29 Oct 2023

Andrea

This was a quick stopover for us before embarking on further travel. Our room looked tired and had a dusty damp smell which is why it scored average. No real instructions given at check in either

8/10

Excellent

13 Oct 2023

Alicia

The hotel is a little further from outside restaurants. It’s not too far but would require some walking. It was very busy when we went so it was hard to get parking. Overall it was a good stay.

Leisure Partner

10/10

Exceptional

05 Oct 2023

Devinder

Water front, nice views!

Leisure Family

6/10

Pleasant

30 Sep 2023

AHMED

Enjoy the see

Good location but very very old hotel

Friends_and_family Friends

10/10

Exceptional

16 Sep 2023

Austin

Everything was great except for the room service food.

Leisure Partner

6/10

Pleasant

14 Sep 2023

Mark

I didn’t like that you couldn’t charge my room for my laundry or ride to the airport without having a deposit. Make things easier. I did like your temporary gym. You staff opened it up early each day for me.

Leisure Self

2/10

Poor

09 Sep 2023

glen

It was under repair and I didn’t stay there , similar problem last time, I will start staying elsewhere

10/10

Exceptional

27 Aug 2023

Ma Ranica

Very good place to stay esp when you are traveling alone.

4/10

Poor

02 Aug 2023

Apisit

โรงแรมเก่า ไม่สะอาด ยังดีที่ว่าพนักงานพยายามดูแลบริการลูกค้า ทำเลที่ตั้งเข้าออกยาก

Business Friends

10/10

Exceptional

15 May 2023

Maria

This hotel is everything you want in Phuket. We were upgraded to a villa with a private pool and I am certain next time we come back (we will!) that is what I will reserve.
The beach is wonderful, there are many options of local restaurants and bars you can walk to form here- but if you want to stay, the hotel also offers very good food.
The staff is very friendly and eager to help, the gym is very well equipped and while we didn’t use the pool (we had our own pool), the view and ambiance from the pool was great too.
Great location, I recommend the surfing lessons, and while the area is alive wharves many people waking in the beach, it’s still quiet and relaxing. Definitely the best place to stay in Phuket.

Leisure Partner

10/10

Exceptional

12 May 2023

Richard

Great hotel on the beach, staff were amazing

Leisure Friends

10/10

Exceptional

11 May 2023

Roberto

The service was awesome

Leisure Family

6/10

Pleasant

30 Apr 2023

Adam

Was let down with roof bar ! Only reason for booking , no apology for being closed , was the main reason for booking hotel! Fairly disappointing

Leisure Friends

8/10

Excellent

27 Mar 2023

Verified traveler

Your average hotel chain hotel

Not sure if just felt poorly maintained or not as clean as expected. Perfectly average accommodation. Friendly staff. Nothing extraordinary except it’s next to the beach. One more thing, not enough sun beds.

Partner

10/10

Exceptional

20 Jan 2023

Julie

Room was upscale and very clean. Staff was very helpful and friendly. Restaurants and bar had great food and drinks.

Leisure Partner

8/10

Excellent

01 Nov 2022

Alain

The best part of this Hotel is the location, Kamala beach is so beautiful and full of dining options. The service provided by the Hotel staff is excellent and fast, however the hotel facilities need maintenance, it starting to look old and some areas smells like mold.

Leisure Partner

10/10

Exceptional

18 Sep 2022

jabed

Everything was good and excellent except restaurant, restaurant staff was not friendly,

Leisure Friends

8/10

Excellent

28 Aug 2022

Kate Penelope

i had payed extra for breakfast and for cancellation.
upon arrival i was told i had to pay again for breakfast and i had to pay for my coffee separate on top. it was quite strange.

Friends

10/10

Exceptional

01 Aug 2022

Amanda

Staff super friendly, always helpful. Room was great, nice quite location. Breakfast was delicious with huge variety of options.

Leisure Family

8/10

Excellent

15 Jun 2022

Marjorie

Nice staff. Family-friendly. Food options

Family_with_children

10/10

Exceptional

23 May 2022

Pamela

We stayed at Kamala Phuket and didnt imagine that we were that close to the beach. The location is very convenient, you can reach to the town by walking along the beach way. The staff were friendly at every moment.

Leisure Partner

8/10

Excellent

03 May 2022

Rodriguez Juan

Good location. Great beach.

Leisure Family

8/10

Excellent

18 Apr 2022

Michael

Hotel is very nice but desperately needs a coat of paint.

Friends_and_family Family

10/10

Exceptional

16 Mar 2022

Greg & Carissa

Great property and place to stay while in Kamala beach would say it’s the best value to luxury living in the area even at the most affordable room in the hotel. Staff are very friendly and the cleanliness is great. Room service is fast and they do a great job making up your room on request.

Leisure Partner

10/10

Exceptional

20 Feb 2022

Fatima

Large rooms, great location, good wifi and amazing staff!

Business_and_leisure Self

8/10

Excellent

24 Dec 2021

Pontus

So nice sunrising, nice staff

Friends_and_family Family

10/10

Exceptional

19 Dec 2021

Phillip

Receptionist was excellent

Leisure Self

10/10

Exceptional

11 Dec 2021

Prapassorn

n/a

Leisure Family

4/10

Poor

26 Nov 2021

Verified traveler

Not recommend, Outdated, dirty, with dust mite.

The hotel was very outdated and dirty. We didnt sleep comfortably as it was very itchy to sleep on the bed during the first night (We suspected it was dust-mite) We asked the hotel to change the bedsheet and the second night was okay. The kids club was dirty and really rundown as well. A lot of mosquito and ants in the kids club.

Also the overall facility was dirty and outdated. The staffs were the best part as they were helpful and friendly. However the front staffs requested as to pay for the room on spot (the room was paid on hotels.com prior to the arrival) and it took us ~20 mins to explain and show them the payment receipts ...etc.

Also two groups of guests checked in at the same time with us and both got upgraded as they booked directly with the hotel. We were told that they do not upgraded bookings made via third party.

Friends_and_family Family

10/10

Exceptional

06 Jan 2021

Verified traveler

Good surprise in Kamala

Great place, helpful staff. Good breakfast for value. Got upgraded to a pool villa for a very good price.

Partner

10/10

Exceptional

04 Dec 2020

Verified traveler

Recommended!!!

Great stayed, clean, friendly staffs, great view.

Self

10/10

Exceptional

05 Apr 2020

Paul

Excellent location. Management and staff very helpful and always ready to assist.

Leisure Self

10/10

Exceptional

23 Mar 2020

Verified traveler

Lovely hotel

Lovely stay at Novotel. We arrived during Corona and I think they had several cancellations. We were greeted with smiles and kind hospitality. Our room was also uppgraded to a villa with a sea view. Great breakfast, beautiful view from the pool area to the sea and friendly staff.

Partner

8/10

Excellent

15 Mar 2020

Elle

I liked the property. Very clean and friendly staff. Free shuttle to go to Patong was great.
The hotel needs to provide face towels, hair conditioner, lotion, microwave and the refrigerator needs to be cooler.

Leisure Partner

10/10

Exceptional

05 Mar 2020

Verified traveler

We loved the fact that this resort was right on the beachfront , lovely restaurant and pool , metres onto the beach , and we couldn’t fault the resort service first class, nothing too much trouble for the staff, very nice breakfast

Leisure Partner

6/10

Pleasant

17 Feb 2020

Verified traveler

Not the prettiest Hotel and I feel more 3* than 4*

Having travelled around Thailand, and staying in some lovely hotels (some with a lesser *rating), we were a little disappointed with this hotel. It's more western style (think lego land) than Thai style and is showing signs of wear. That said, once we pointed out the problems with our room we were quickly moved to a better room. On the positive side, the staff were very helpful and friendly, the position is very pleasant...right on the beach, and the food was quite good too!

Partner

10/10

Exceptional

12 Feb 2020

Verified traveler

Beautiful and Private beach, cleanliness and staff were very nice and friendly

Leisure Family

10/10

Exceptional

07 Jan 2020

Sean

Beachfront Kamala Beach

The hotel is on the beautiful clean Kamala beach.
Direct access to the beach.
Lovely rim flow pool overlooks the sea and beach.
Pool bar and loungers.
Rooms are large and very comfortable.
Restaurants are near by along the beach
Beachfront is not too busy
Best choice in my book for Phuket

Friends_and_family Family

10/10

Exceptional

05 Jan 2020

Verified traveler

We were upgraded, that made the holiday even more special

Leisure Friends

8/10

Excellent

05 Jan 2020

Dee

It offered multiple restaurants/bars to choose from which was convenient. The spa was my number one top pick.

Leisure Partner

4/10

Poor

04 Jan 2020

Linda C

Tired hotel in need of a makeover.

A very tired looking hotel. Quality of the building and finishes is poor. For example, the glue was still left in the tiles in the bathroom, there was mould in the silicone and grouting.
Pillows and towels old and poor quality. However, staff were friendly and helpful, some in the restaurant did not speak or understand English . Excellent location. The foyer should be air conditioned and decor needs updating.

Friends_and_family Friends

6/10

Pleasant

02 Jan 2020

Curt

The property was nice but my room wasn't that great. I tried to move it but there were no other rooms available. The mirror light in the bathroom was broke and a USB outlet didn't work.

Leisure Partner

10/10

Exceptional

09 Dec 2019

Verified traveler

Great place to stay for a relaxing time away. The rooftop bar was great!

Leisure Self

8/10

Excellent

29 Nov 2019

tnttien

We love the pool areA and easy access to the beach. The hotel lobby looks inviting, open and beautiful. However, surprisingly the room is really outdated and can use a makeover. The first room we got was small and dark. The bathroom was not so cleaned has some mold. There's a private pool in which we have to walk out to the balcony and up the stairs. The stairs were very slippery and dangerous...I slipped and fell and hurt my ankle. The pool from our room is not inviting at all and has no furniture, which is a waste. After the fall and find the pool is not usable we requested a different room. Without hesitation, they upgraded us an ocean view room but not until the next day due to room unavailability. The staff was so kind, attentive, and concern... After I told them I fell they sent a note apologizing and gave us a plate of fruit. This hotel would be outstanding if they upgrade it and better maintaining it. Thank you to all the staff for being so helpful, friendly, and attentive.

Leisure Family

10/10

Exceptional

23 Nov 2019

Verified traveler

The hotel is in a great location, close to the airport and 20 minutes From Patong beach. The restaurants at the hotel are excellent. The beach by the hotel is beautiful. The only thing that I didn't like was bathtub in my room 415. It was hard to get into the bathtub

Leisure Friends

10/10

Exceptional

22 Nov 2019

Verified traveler

I like everything about Novotel. It’s located perfectly where you can go to other places easily. Also, the beach is very calm, color-full, and the morning view is amazing. For sure, I will come back to this hotel in the future.

Leisure Friends

8/10

Excellent

19 Nov 2019

murugananthan

Decent hotel need some updates right on the beach good for walking great breakfast

Friends_and_family Friends

10/10

Exceptional

18 Nov 2019

Verified traveler

Beautiful hotel and scenery around the property. Great restaurants and food inside. Staff was friendly and helpful with everything. Near perfect place to stay.

Leisure Partner

6/10

Pleasant

17 Nov 2019

DFerver21

Loved our private ocean villa. Hated that there was a black swamp sewage river that flowed right in front of the hotel. At night time you couldn’t even cross it because it was so wide. Smelled absolutely AWFUL! Everything needs updates and cleaned too. But room service was great. And food was very good. The breakfast they have in the morning had a lot of options and fresh fruit.

Leisure Partner

10/10

Exceptional

14 Nov 2019

BryonWells

Friendly staff always and they always go out of their way to help you. The beach is right on the property but you can take your pick whether you take the pool or beach

Leisure

10/10

Exceptional

01 Nov 2019

Esra&Abdullah

We were at Novotel Kamala from 23.10 - 27.10 for our honeymoon. We booked a standart room via Expedia but when we came to the hotel, the Front Office Manager made an upgrade to a better and bigger room with Oceanview (room nr 127). This room was so nice and had the direct view to the ocean and every morning we had an amazing view. It was our first time ever in Thailand and this stay was just positive. The beach is amazing, we took a lot of pictures all the time, there was a very fancy cafe nearby (Cafe Del Mar) and the hotel is located at the end of the beach so it was very relaxing and not noisy at all. The staff was excellent, the service very good and our room was always clean, we had free water all the time (3 bottles a day) and the food at the restaurant was very delicious. On our last day we went to the spa for a couple massage and it was the first time ever we got a massage done. We loved the massage and the therapists were very kind and professional. We hope that we can come again to this magical place !!

Leisure Partner

10/10

Exceptional

25 Oct 2019

Verified traveler

From the moment we arrived, which was late in the evening, they greeted us with that exceptional Thai service. From the cold towel and refreshing tea they served at check in to the accommodations and friendliness, everything about our stay exceeded our expectations. When we noticed some ants outside by our private jacuzzi, they sent staff over to spray and sweep immediately. They went above and beyond to make our stay enjoyable. The food was good, particularly their Thai basil dish. The only complaint was when we were dropped off by our touring company, they dropped us off at the gate and we had to walk the long steep hill back to the lobby. Would have been nice to have let the van into the property or sent a cart to pick us up. Would definitely recommend staying here for both couples and families. Definitely upgrade to the private villas for those amazing views.

Leisure Partner

10/10

Exceptional

18 Oct 2019

Simon

A very nice place, clean beaches, friendly staff. walking distance to nice restaurants along the Kamala beach.

Leisure Partner

8/10

Excellent

12 Oct 2019

Marcel

The hotel room And hotel estate was very nice, clean and well maintained. The staff was very friendly and helpful as well. The restaurant And bar prices were a little overpriced but there are a few restaurant option around 15 minutes along the beach.

Family

10/10

Exceptional

09 Sep 2019

Jed

Excellent

the front staff, admin, Paul in management, wait staff, housekeeping,pool and ground keepers, all without doubt the friendliest I have ever encountered. Excellent food and great location

Family

10/10

Exceptional

09 Sep 2019

Roem

The staffs are very helpful and always try to answer all our inquiries.

Leisure Partner

10/10

Exceptional

07 Sep 2019

Jed

Amazing Views, Great Staff