Elegance

10/10

Exceptional

30 Mar 2026

Shikha

We had wonderful stay at Majestic. Everything was great. Krystel from Expedia is awesome. She accommodated everything we asked for. She is amazing.

6/10

Pleasant

30 Mar 2026

Jordan Samuel

The resort is only 7 years old, but put on your glasses and look carefully and there is a lot of wear and tear - broken railings, missing room numbers, chipped paint (or shoddily repainted spots). The gym equipment was in need of massive maintenance, too, with some exercises not doable due to the shape of equipement. The food varied and was generally pretty good. (Tip: the seafood place near the beach has better steak than the steak house). The staff were generally wonderful. My biggest gripe was the lack of a coffee shop - I was directed to the lobby bar for coffee. Their sister resort next door has this figured out - they have a wonderful little coffee shop with coffee and pastries and ice cream open from 7am to midnight. We went there a couple of times before we were told by security that we were not welcome to enjoy the amenities next door (despite the resort being \"Majestic\" and there being no fence or sign along the beach). The roof-top pool rooms were amazing - easily a highlight for us. Overall 7/10, not terrible but would not return.

Partner

8/10

Excellent

30 Mar 2026

Jarrod J.

Pool was chilly the first day, but refreshing the other days.

Partner

10/10

Exceptional

27 Mar 2026

Lindsey

Stayed in the adults only \"elegance\" area for 7 nights. Melissa, our butler, was wonderful. Very communicative with all the goings on around the resort, telling us which restaurants were open/closed, offering to make reservations for us, even popping up to our room while we were at dinner for our nightly aromatherapy scent...a very nice extra touch. Room was clean, big, and well appointed. No issues at all. Staff make it stand out as a great place to go. Food was well above average compared to the 6+ other all inclusives we've stayed at in Mexico.

Partner

10/10

Exceptional

27 Mar 2026

Sarah A

Several pools, all gorgeous, clean and well maintained. Swim up bar, lots of clean towels and available seats.

Family

10/10

Exceptional

27 Mar 2026

Britney

Overall we really enjoyed our stay at the Majestic Ellegance. We had Krystel from guest services who helped us out and who really went above and beyond to help make sure our stay was perfect and we got amazing service. We had a couple issues with our room and as soon as I told her she promptly had them resolved.

Food and drinks were good. I had read some reviews that said overwise but we found all the restaurants to be really good. The buffet was very similar every day for breakfast and lunches. We never did the buffet for dinner. The bars were stocked with premium liquors and good wine so we were able to get whatever drinks we wanted which was nice.

Beach was great. The waters are calm here and the seaweed was cleaned up daily which made it really enjoyable to swim.

Kid friendly, our kids are young so we didn’t use the kids or teen clubs but they had daily activities beside the pool that our 3 year old loved.

Family_with_children

10/10

Exceptional

27 Mar 2026

Melissa

We loved our stay at Majestic Elegance Costa Mujeres! The staff went above and beyond to make our stay relaxing, fun, and perfect! I would highly recommend this resort.

Family

8/10

Excellent

23 Mar 2026

Darryl

Beach was amazing. Resort was very modern and beautiful. Food was good (not spectacular) and staff were friendly and helpful. One downside was the \"butler\" experience. 2 butlers were assigned to us and neither one even tried to meet us during our week. One wanted to\"say hello\" on our last day, I assume to collect a tip for sending a Whattsapp message each day to simply say she was there. Also, the adult only pool area was always full of ants. I never saw anyone hosing the spilled sugary drinks from the pool deck at any point during the week and I would use bottles water to soak the area around my chairs to deter the ants. There was also black mold in the grout lines of the pool and I never saw anyone clean the pool all week which makes me suspect deficiencies in other areas of cleaning. Entertainment was ok. The best entertainment was the live band that plays for short periods in the main square after the theatre shows. Wish there was more of that. For the price I expected a bit higher level experience but if you are a beach person you will not be disappointed.

Partner

10/10

Exceptional

22 Mar 2026

Gayane

Very clean, very friendly. Definitely would come back

Friends

10/10

Exceptional

18 Mar 2026

Lathan

Hands down the best resort I’ve been to in the area. The food had flavor and was seasoned well. The restaurant selections on site was plentiful. I can’t say enough about the spa… it was absolutely divine! Drinks were delicious. Best vacation I’ve ever been on. We stayed at at Club Elegance which was the all adult side.

Partner

10/10

Exceptional

18 Mar 2026

Joseph

Great experience

10/10

Exceptional

16 Mar 2026

Evan

Very clean room, staff was very friendly and welcoming, airport shuttle was super easy to find and very kind

10/10

Exceptional

16 Mar 2026

Emma

Yes, everything we liked

Family

8/10

Excellent

15 Mar 2026

Raquel

I had private Airport shuttle. I had no issues

Partner

2/10

Poor

15 Mar 2026

Mirsada

Don’t trust the reviews! Majestic Elegance is not worth even one star. Property is not well maintained. Rooms are dirty,suite pool and main pools poorly maintained. Food terrible. If you are looking at Majestic experience BOOK WITH MAJESTIC MIRAGE. Property is clean, food is excellent and staff are very friendly and go over and beyond to make your vacation unforgettable experience.

Friends

6/10

Pleasant

15 Mar 2026

Jessica

We love this resort, this was our second stay at this location, the resort has gone downhill a little since our last stay tho. It’s time for some upgrades!

Partner

10/10

Exceptional

14 Mar 2026

Soheil

We stayed at Majestic elegance for one week with my wife and our 4 year old son. The resort is amazing, always clean, staff are all very friendly and make you feel welcomed all over the resort. The selection and variety of food is amazing with lots of restaurants to choose from. We enjoyed the daily and nightly entertainment and there was always something to do with our little guy. Big thank you to all the staff and we highly recommend this resort for anyone that values good food and amazing service. Special thank you to Krystel for making our stay feel special and catering to all of our needs. She was amazing and a great person. She takes pride in her job and ensuring we were happy daily.
We really enjoyed our special friends at the Lively Bar at the pool and want to thank them all for an amazing time. Thank you to Sandra, Jesus, Leo, Santiago, Sylvia, Victor, Escamilla. Also the entertainment team were all fantastic thank you Ricardo and Leo.

Family_with_children

10/10

Exceptional

12 Mar 2026

Joseph

This is our second time at a majestic property. Both experiences were outstanding. By booking thru expedia we some how managed to get a specIal concierge at the property. Kristel was very helpful in many way and made the experIence that much better

8/10

Excellent

10 Mar 2026

Samuel Wyatt

We had a great time during our stay here! A few things that would have made it exceptional would have been; a better Ac unit in the room, better quality food at the buffet, and scheduled room cleaning. To start the ac unit did work in our room just not very well. We had a hard time cooling the room off enough to sleep. Most nights we slept with no blankets due to poor cooling. The buffet has a ton of options but most isn’t worth trying. With the exception of some basic options I’d recommend sticking to the other restaurants which had great food. The last thing that would have been icing in the cake is schedule room cleaning because several times we would come back to the room being cleaned or they hadn’t been yet so we didn’t feel comfortable staying in our room. I only had one person from the staff I didn’t care for. Every other person went above and beyond to make this an unforgettable experience. The beach was full of seaweed but not much could be done about that. The pool was great but there’s only two small pools for the whole family side which at times felt crowded. The views are excellent and we enjoyed being on the top floor with roof jacuzzi. Overall a very fun experience.

Partner

6/10

Pleasant

10 Mar 2026

Ernesto

El hotel está bien para su precio, pero deja mucho que desear en temas de servicio. Particularmente el personal de recepción atiende de manera muy antipática, sin ganas de darle la bienvenida a los huéspedes, dejando una pésima primera impresión. No nos explicaron prácticamente nada del lugar: horarios, restaurantes, actividades, la app, etc. Tuvimos nosotros que preguntar todo para obtener la información. Nos atendieron tres personas diferentes en recepción y pareciera que a todos les indican hablar sin ganas. Además, se siente una marcada diferencia en el trato hacia los mexicanos comparado con los extranjeros y los huéspedes del \"Elegance Club\" en todos lados menos en los restaurantes.

A las instalaciones les hace falta mantenimiento y limpieza. Los elevadores tienen dañados los botones y en las habitaciones muy pocos de los enchufes funcionan.

La mejor comida la encuentras en el restaurante buffet Flavors, los restaurantes de especialidad no tienen nada de especial en cuanto a los platillos aunque sí están decorados de acuerdo a la temática.

Mi esposa y yo estábamos celebrando nuestro primer aniversario, cosa que confirmamos tanto en el pre check in como en el check in cuando nos preguntaron. Sin embargo, resulta extraño que te pregunten si celebran una ocasión especial y no te dejen un detalle en la habitación. No fue sino hasta contactar con Kristel de Guest Services para explicarle lo sucedido que ella organizó el detalle para nuestra tercera noche.

Partner

8/10

Excellent

09 Mar 2026

James

Plus- Bartenders Erik and Giovanni were great. Room was clean and spacious with nice amenities. Beach and Club pool were nice and well maintained with attentive friendly staff.

Minus- For some reason on a couple occasions restaurants would not seat us outside when tables were available. This was not a kitchen management issue because inside seating was available immediately. Check in was a bit clunky with a long wait for a \"butler\" to escort us to our Club room.

Family

4/10

Poor

09 Mar 2026

maria

The hotel was very quiet. We think its because it caters to conventions and weddings. Our big important item is food and unfortunately we were very disappointed. So much so, that we actually checked out after 3-days and chose a different resort. Our room was only cleaned once in the 3-days we were there as well. The deal breaker was a snake in our swim up tub outside. (terrified of snakes). Overall I was not impressed with this resort

Friends

8/10

Excellent

09 Mar 2026

Olivia Veronica Francesca

Room was very clean. Buffet and restaurants were also very clean and organized. Would not recommend the butler service. Only saw my butler at the beginning of my stay.

Partner

8/10

Excellent

08 Mar 2026

Sabrina

The hotel is very clean and the grounds are impeccable. The staff is always available and happy to help. The restaurants are excellent and the rooms are a great size. I really liked that the room had two washrooms, a sofa bed, and a Murphy bed, which worked perfectly for a family of four.

The spa is absolutely gorgeous, especially the cenote cave. It was such an unbelievable experience and definitely my favorite part of the stay.

The only downside is that there is no music on the beach, so it felt like it was missing a bit of atmosphere. We were also traveling with kids and teenagers, and they were quite bored since there wasn’t much for them to do.

The pool area was also oddly designed and didn’t really feel like a main pool where people gather. The layout and access in and out of the pool were not very convenient, which made the experience a bit disappointing.

Family_with_children

10/10

Exceptional

07 Mar 2026

Arlene

Absolutely wonderful hotel!!!! Beautiful, clean, pools are amazing, food is outstanding, beach is beautiful, drinks are great. This was my 3rd time going with my husband. And we build wonderful memories. We are planning our 4th trip there and just got back.

Partner

10/10

Exceptional

07 Mar 2026

Michael

Our room was very spacious and clean. Beautiful ocean view. Staffs are very polite and helpful. Variety of food options. We had an amazing experience at this resort. Highly recommend.

Partner

10/10

Exceptional

04 Mar 2026

Julie

This was our second trip to Majestic Elegance and we loved it! The staff is very nice and accommodating and the grounds and food are fantastic! I wish they would have allowed us just to walk over and see the Mirage, but they wouldn’t even let us scope it out for future trips. Overall, we enjoyed all the restaurants and entertainment and had a wonderful stay!

Friends

10/10

Exceptional

04 Mar 2026

Melissa

The rooms were beautiful and large. The food was generally good everywhere we tried. The resort grounds are well kept. Would recommend.

Business

10/10

Exceptional

03 Mar 2026

Tonya

Everything was FABULOUS. The food, the staff, the spa! Our Expedia girl Krystal was AMAZING!! But truly all the staff was exceptional. I don’t remember all of their names sadly. We will be back!

Partner

8/10

Excellent

02 Mar 2026

Carey

Excellent food options. Staff are welcoming and courteous. Lovely views wherever you look.
Pool deck chairs and loungers are in desperate need of an upgrade. Or at the very least a thorough cleaning.

Partner

6/10

Pleasant

27 Feb 2026

Lindsey

Room was great, bathroom wasn’t very private and showers are smaller. Room was very loud with nightlife music. Everything from the buffet was lukewarm at best. Very low key.

Friends

10/10

Exceptional

26 Feb 2026

rhonda

Best ever

10/10

Exceptional

25 Feb 2026

Robin

Our room was beautiful. Cleaned every day and

10/10

Exceptional

24 Feb 2026

Jessica

The resort was very clean. Rooms were spacious and staff was very attentive.

Partner

10/10

Exceptional

23 Feb 2026

Russell

Everything was great.

Family_with_children

8/10

Excellent

20 Feb 2026

Allison Alexis

This resort is beautiful, the rooms, the pools, the architecture stunning. Service staff are all very friendly and accommodating. There were entertainment options throughout the day and night so we were never bored. You can also book excursions at their office near the lobby. Very convenient. Overall we really enjoyed our stay and would return.

Some little things I noticed that can be improved on.

There seemed to be a shortage of towels. The maid would clean and replace some towels but then hand towels she wouldn’t replace. Just inconsistency there.

The food was super salty at Asadito. We definitely mentioned it to the staff but it seems like someone was heavy handed with the salt. Never ate there again.

At the Mar House buffet, the labels for the food are jumbled up and not always clear so you don’t know what you’re eating sometimes or have to ask the staff. My boyfriend has a shellfish allergy so that was concerning.

Partner

10/10

Exceptional

19 Feb 2026

Kimberly

Beautiful beach and well kept grounds. Housekeepers were fr

10/10

Exceptional

19 Feb 2026

annsley

The food was amazing, best by far compared to other all inclusives. Staff was so so friendly!

10/10

Exceptional

18 Feb 2026

Michael J.

Beautiful resort. Food was excellent. Staff is great. Our butler, Melissa is the best. We've had her as our butler on three separate occasions.

Partner

10/10

Exceptional

18 Feb 2026

Rosabell Imuwahen

Everything was perfecto

Partner

10/10

Exceptional

18 Feb 2026

Andrew

Amazing stay, the staff were incredible and friendly. The room was very clean and up to date, we had the hot tub room and our butler Melissa set it up nightly for us. Melissa made our trip 5x times better, anything we could ever ask for she had ready for us. The pool area was never crowded and we never had trouble finding a shaded seat at the beach. This was our first time at majestic elegance and we will definitely be coming back.

Partner

8/10

Excellent

15 Feb 2026

Crystal

Beautiful place. Amazing food. Great service. Lots of fun things to do and everything was wonderful. Only reason I didn’t get five stars is we never had hot water. I didn’t say anything till the last day so kind of my fault. I just kept rinsing off in almost warm water and calling it a day.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Saliman

Krystal was amazing to us during our stay. She promptly took care of us by accommodating for a change of room, she checked in on us daily to ensure we have everything we needed for our 6 month baby, and she was curious and kind. One of the best customer service experiences we’ve had during any of our travels. Thank you Krystal!

Leisure Family_with_children

8/10

Excellent

14 Feb 2026

Masaud

The person at the reception who handle the check in lied that there were no ocean view rooms on this resort. She didnt say there were none available, she said they had no rooms with ocean views at all. I saw the next day they had plenty of them. Didnt like that at all. I already paid to have the best room in the resort. Wasnt asking for a discount. Was just asking if any were still available.

Leisure Partner

8/10

Excellent

14 Feb 2026

Farzana

Excellent service! Staff are very attentive and friendly - Genuinely doing their best to make guests feel welcome and comfortable. Food at the buffet was pretty good, but not outstanding. Lots of healthy options! Restaurant food was slightly better depending on what you order. The property is beautiful! Love the lobby bars. There are no hot tubs on site, so can’t relax with friends which was a shame. But bedroom jacuzzi sort of makes up for it. The pool water temperature was a bit too cold for me, especially when the sun isn’t out (visited Feb 2026). Beach is absolutely breathtaking!! loved every second of it. Loved the long stretch of beach for long walks and to watch the sunrise. Plenty of lounge chairs and spots for shade. The adults only section coupled with family friendly resort makes it a perfect resort for group bookings. Would love to come back!

Leisure Family_with_children

10/10

Exceptional

13 Feb 2026

John Jeffrey

Standout staff:
⭐️ Amado - our butler ⭐️⭐️⭐️
⭐️ Joy - allergy concierge ⭐️⭐️⭐️
⭐️ Alvaro - allergy concierge ⭐️⭐️⭐️
⭐️ Sebastian - allergy concierge
⭐️ Victor - swim up bartender
⭐️ Nidia - our maid
⭐️ Milithza - manager at the Italian restaurant (she remembered me everyday and my allergies when we checked in. It was appreciated ❤️)
⭐️ Felipe - our main waiter at the Italian restaurant (he was great!!)
⭐️ Yashet - waiter at the Italian restaurant
⭐️ Alejandra - hostess at the Italian restaurant
⭐️ Linda - chef at the Italian restaurant (such amazing food 😋)
⭐️ Alfredo - waiter at the Mexican restaurant
⭐️ Bogart - waiter at the Teppanyaki restaurant who sang to us and played ukulele 🎶
⭐️ Ricardo - our chef at the Teppanyaki restaurant

Overall, we had a wonderful vacation and we can’t thank the staff enough for that 🙏 We will return because of them. We love the memories we made and the time we had at Majestic Elegance 🇲🇽 I would highly recommend this resort to others, especially the celiac and allergy community. They do it best here!

**Celiacs dream resort for safe food and overall food allergy awareness and safety! Delicious food everywhere too! Majestic Elegance does it right when prioritizing food safety needs and educating and employing staff who were absolute experts in their fields(the allergy concierge staff were amazing). Thank you Majestic Elegance for being so inclusive and making stress free food travel a possibility for those with dietary restrictions.

Leisure Partner

10/10

Exceptional

13 Feb 2026

Trevor

Everything was perfect about this resort. I can’t wait to go back

10/10

Exceptional

12 Feb 2026

Lawrence

The room was spotless. Service was excellent. Food was very good.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Shannon

Beautiful resort amazing staff by far the BEST food

Business_and_leisure Partner

10/10

Exceptional

11 Feb 2026

Jennifer

Lovely, clean and spacious rooms. Very attentive staff. Gorgeous beach access.

Leisure Family

4/10

Poor

10 Feb 2026

Christopher

They didn’t want to clean the room , it smelled , some staff in the restaurant bottacio , she was very rude and judgmental.

Leisure Partner

6/10

Pleasant

09 Feb 2026

Kelin

Just got back yesterday after a full week here. We won’t return. For the same price point, there are other resorts that offer a better overall experience and stronger service.

Beach: The beach is the highlight. Soft white sand, beautiful water, but chairs fill up fast so we had to claim spots before breakfast. Big downside: no bathrooms on the beach. You have to walk back up to the hotel area and there are only a couple available.

Pools: No main “hub” pool. The pools are small, scattered, not heated, and many are tied to swim-out rooms, so lounging nearby felt awkward. We really missed one large pool to relax at.

Food: Solid 8/10. We tried every restaurant—favorites were the steakhouse and the French bistro. Elegance Club gives you snacks/coffee/drinks closer to the beach, but it wasn’t a game-changer.

Noise: We were in Building 3 by the theater and it was loud nightly until 10:30–11:00. Even with earplugs, it was hard to fall asleep. Request a room away from the theater.

Upgrade/Service: We upgraded to adult-only Elegance Club and didn’t see enough added value beyond location and nearby snacks/drinks. Biggest issue was service: many staff seemed unhappy and pushy about tips. Most concerning, our butler was found inside our room without any request or reason, then after tipping him we had no butler support our last two days. Unacceptable.

Bottom line: Great beach and good food, but the layout, noise, and service issues made it underwhelming.

Leisure Family

10/10

Exceptional

08 Feb 2026

Dan

Katia our butler was great! Very helpful!

Partner

8/10

Excellent

08 Feb 2026

Denise

Oui

Leisure Family

10/10

Exceptional

07 Feb 2026

Thomas Gayle

The room was spotless. Staff amazing, amenities wonderful.

Leisure Friends

10/10

Exceptional

06 Feb 2026

Raidel Boffill

I had an amazing experience at this resort from start to finish. The property was beautiful, clean, and very well maintained, and the atmosphere was relaxing the entire time. The staff went above and beyond to make sure we felt welcomed and taken care of — everyone was friendly, professional, and always willing to help. The rooms were comfortable and spotless, and the food and drinks were excellent with plenty of options. There were lots of activities to enjoy, but it was also the perfect place to just relax and unwind. Overall, it was a memorable stay and I would definitely come back and recommend this resort to anyone looking for a great vacation.

10/10

Exceptional

06 Feb 2026

Jamie

Excellent trip from check in to check out!!! We stayed adult side with a swim out room (bld 2000 & 4000 sun, 1000 & 3000 shade most of the day). Shout to bartender Victor at Soothe bar. He took great care of us all week. Definitely would stay again.

Leisure Friends

8/10

Excellent

06 Feb 2026

Michelle

The resort was beautiful and very well maintained. Staff was friendly and helpful at all times. We only wish the mini bar was always stocked and wash cloths were available without having to ask for it. Overall, a great place to stay.

8/10

Excellent

05 Feb 2026

Holly

Lovely

8/10

Excellent

04 Feb 2026

Myris

The room is fantastic, spacious and quiet. The staff are all amazing and nice.
I tried all the restaurants and food was good. I will say the buffet could use a variation, change it up (something new everyday) it’s a lot of repetition for breakfast and lunch. Other than that it’s a nice resort.

Leisure Partner

10/10

Exceptional

03 Feb 2026

Nisha

Best resort i’ve ever stayed at!! everyone was so kind and fun!! the food is amazingg and there’s varieties. we had so much fun and I will definitely be there again when visiting Cancun. They made all of my comments and wishes come true and helped us have the most amazing experience there!

Leisure Partner

10/10

Exceptional

03 Feb 2026

Satish Kantilal

We loved our stay at Majestic Elegance Costa Mujeres with our family and would absolutely recommend it. The service was excellent, the food was very good, and the staff were always looking for ways to make our stay even better. The beach is close to the hotel, super clean, and easy to enjoy anytime. We truly can’t say enough good things about the hotel and the dining—we’re definitely planning to return!

10/10

Exceptional

02 Feb 2026

Samvel

Everything

Leisure Friends

10/10

Exceptional

02 Feb 2026

Lynn Sleiman

Everything was incredible. The room, the service, the food, the resort was gorgeous. It was our honeymoon and they made us feel very special!! Highly recommend!

10/10

Exceptional

02 Feb 2026

Olivia

Just returned from a beautiful vacation at the Majestic Elegance at Costa Mujeres!

This is the 3rd time I have stayed at this resort, and there's a reason I keep coming back. The customer service and hospitality are 20/10. Our Guest Ambassador, Krystel treated us like family and continued to make our stay beyond memorable. We LOVE her!!

Some staff that really stood out to us were Barbara, Angel, Juan (the BEST server i've ever had) and Sandoval, Alvero the Chef was incredible. Food was truly amazing. the staff really go out of their way for your comfort. The spa was incredible as well. I just wanted to say thank you from the bottom of my heart to everyone at this resort. See you very soon!!!

Leisure Family

10/10

Exceptional

01 Feb 2026

Tony

The staff was awesome.... The room was cleaned dayly.
Over all an excellent experience!

Leisure Family

6/10

Pleasant

01 Feb 2026

Manana

We were returning guests and also visiting to celebrate our honeymoon. The hotel is very nice but very expensive at the same time.

We were mostly disappointed with the honeymoon package. Other than spa access, we did not really receive anything meaningful from it. We arrived on December 25th, and the hotel was about half empty. I had messaged the hotel in advance to inform them of our arrival and to ask if the room could be ready, but it was not. We were only able to check in around 3:00 PM because no one was occupying the room yet there was no honeymoon setup at all. I even had to ask them to place a honeymoon banner on the door.

The lady at check-in was not very welcoming and unfortunately refused almost everything we were told we were entitled to as honeymoon guests. This made the first impression quite disappointing, especially for such a special occasion.

We also upgraded our room and paid $2,200 for the upgrade. According to the hotel website, we should have been eligible for a complimentary upgrade to the next category, but at check-in we were told we had to pay extra. Early check-in and late check-out should honestly be removed from the honeymoon package description there is never availability.

The romantic breakfast included in the honeymoon package was also underwhelming. It was just a regular room service breakfast not a floating breakfast or anything special. This is something any guest can order any day, so it didn’t feel like a honeymoon benefit at all.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Joanna

Very clean resort, service and food are outstanding. Beach incredible. Third visit and we will be back again.

2/10

Poor

31 Jan 2026

Boris

Very poor service. Everything breaks,no pool towels, no staff on the beach, no hot water,shower was not working. Hotel doesn’t have a heater. In the evening it was very cold in the room and the hotel can offer me only a comforter. The only person who is working and really good is our butler name Katia. I spoke to different managers who barely speak English.

Leisure Friends

10/10

Exceptional

31 Jan 2026

Michelle

We were very pleased with our stay. It is unlike any all-inclusive we’ve been to. The property and rooms are extremely clean, the food is top-notch, and the staff go above and beyond. Special mention to Francisco in the Italian restaurant and Nico on the pool deck for the amazing service and to Jesus for his engaging personality for the poolside activities. The manager of the Mar house, Abdur, went out of his way to ensure our large group had reservations and were always taken care of. The Michael Jackson and Queen show were entertaining and made for fun evenings. We look forward to visiting a Majestic resort again soon!!

Leisure Family

10/10

Exceptional

31 Jan 2026

Linda

Room spotless, friendly staff, nightly entertainment, beautiful beach, great food. We thoroughly enjoyed our stay!

10/10

Exceptional

31 Jan 2026

Peyton

Amazing resort!

Leisure Family

8/10

Excellent

31 Jan 2026

Jaswant

The rooms were good. There was a good selection of the food.

Leisure Family

10/10

Exceptional

30 Jan 2026

Iurii

All was exciting! Room was clean, bed was very comfortable. Staff is extremely polite and professional! All restaurants provide delicious food. Beach is equipped with sheds and gazebos, and they clean it every morning from sea veggies. Walking along the shore, I find Majestic's Beach the best among neighboring resorts.

Leisure Family

10/10

Exceptional

30 Jan 2026

Mine

We recently stayed at this hotel in Costa Mujeres to celebrate our babymoon and anniversary, and our experience exceeded every expectation. From the moment we arrived, the service was excellent, the property was spotless, and the food was consistently delicious, making it easy to fully relax and enjoy our stay.

What truly made this trip unforgettable, however, was the exceptional service provided by Krystel. She went above and beyond to make us feel celebrated, surprising us with thoughtful touches throughout our stay that made such a meaningful difference. These small details showed genuine care and attention, turning our vacation into a truly memorable experience during such a special time in our lives.

We left feeling relaxed, appreciated, and incredibly grateful for the level of hospitality we received. Because of this outstanding service and overall experience, we can confidently say that we will be coming back. Thank you to Krystel and the entire team for making our babymoon and anniversary so special and unforgettable.

Leisure Partner

6/10

Pleasant

29 Jan 2026

Nancy

The restaurant schedule was way to confusing our butler showed us to our room and then we never heard from him again. Should provide map and layout of resort not everyone wants another app on their phone.

Leisure Family

2/10

Poor

28 Jan 2026

Joseph

Trash garbage worst place ever stay away I have proof I have pictures and videos this place is a disaster waste of money !!!!

10/10

Exceptional

27 Jan 2026

David Ross

Very clean, well maintained resort. Service was great, staff happy to accommodate your dietary requirements. Beach is incredible, more than 1 km of beach front and you can walk many more kilometres on powder white sand

Leisure Partner

10/10

Exceptional

25 Jan 2026

Melissa Sari

We had the most amazing time! Everything was perfect — accommodations, cleanliness, pools, the beach. The staff were all so kind and helpful. We could not ask for a better vacation. Even the food was amazing! We can’t wait to come back!

8/10

Excellent

25 Jan 2026

Michelle RENE

Staff was amazing food was ok pool was cold

Leisure Partner

10/10

Exceptional

24 Jan 2026

Abdullah

clean room, staff, amenities

Leisure

10/10

Exceptional

24 Jan 2026

Alisa

We stayed here in late january. Food was good, staff is fantastic, very pleasant, polite and eager to help. Beach is great, planty of space, clean. Rooms are good. Only pet peave that i personaly have is having a bathroom part of the room. The \"door\" to bathroom and shower are glass with just an illusion of a door. It is tinted, but no otherwise privacy. If you go at night,light in the bathroom lights up full room. Otherwise room was great, clean and fairly new.

Leisure Family

10/10

Exceptional

24 Jan 2026

Taylor

The BEST resort in Cancun area. We’ve traveled to the area several times and picked this resort for a second time (after our stay in August) to celebrate our Babymoon. The grounds and rooms are immaculate. We highly recommend upgrading to “The Club” if you’re traveling without children. Our butler Alejandro was beyond kind and accommodating (even without asking for anything). The food is WONDERFUL. The steakhouse, Mexican restaurant, and teppanyaki grill are our favorite dinner spots. The servers Josè (steakhouse) and Felix (Mexican) were awesome and our teppanyaki grill chef (Jorge) was super fun! The buffets were always delicious and clean. Our favorite bar is the Piano Bar in the lobby. You won’t find a kinder bartender than Jonathon. We adore him! Best mango margs and passion fruit mojitos ever! We look forward to going back to see him again someday. And the spa is absolutely PERFECT! Massages were wonderful and the hydrotherapy is a nice experience. Our hydro-helper, Mariela, was such a good vibe - we were thankful to have her calm and accommodating presence for our spa morning. The beach is beautiful and huge. There is seaweed because the ocean is struggling to keep up with the impacts of humankind, but this resort does the best job at keeping it cleaned up. Lastly, shoutout to the photographer, Carlos. He captured a special moment for us.

Do yourself a favor and book this resort! You will not be disappointed and it will surely become a favorite of yours, too.

Leisure Partner

10/10

Exceptional

23 Jan 2026

Letisha

Clean, spacious room, top tier service, amazing staff everyone was so nice and helpful and took amazing care of me during my stay. Would definitely stay here again! Thank you for a great stay the spa was awesome and the place was beautiful.

Leisure Partner

8/10

Excellent

23 Jan 2026

Chuong

Stand out: Staff
Need attention: miss room cleaning, restaurant services at the Flavors restaurant (2 incidents)

Leisure Family

10/10

Exceptional

22 Jan 2026

Eva

Excellent resort especially the staff Krystal from guest services was exceptional she took care of us like royalty. Warm, kind, exceptional experience and anticipated our every need.

Daniela and Sylvia plus the rest of the entertainment staff were wonderful young people always with a m
Smile on their faces and engaging everyone to join the activities.

The restaurant and cleaning staff were amazing as well the rooms were always immaculate and towels replenished daily.

Last but not least was Roberto from front desk he set the tone from when we arrived and made registration a pleasure.

We were sad to leave the resort today. We will return another time in future.

10/10

Exceptional

22 Jan 2026

Palma

Pool was amazing
It was 5 thumbs up all the way around.

Room as clean and well
Stocked.

Staff was amazing
Especially Krystel Pohlez she went above and beyond for the whole time we were there. Made it feel Like home. She made sure that we had everything we needed and made sure we were happy.
We were given extra little treats left in the room.
Fruit
Strawberries with chocolate
And our last night more chocolate and peanut squares.
Highly recommend this resort.

Weather for January is a little iffy but it was still beautiful better than Toronto with all the snow.

Daniela and Silva the staff at the funmajestic were amazing. Always made sure we were having fun and made our 7 year old nephew feel very welcomed.

Breakfast was amazing always fresh and healthy choices. Many choices given
Clean
Fresh

Leisure Family_with_children

10/10

Exceptional

21 Jan 2026

Paul

Overall great attention to details - clear mission to provide a great customer experience

Leisure Friends

10/10

Exceptional

20 Jan 2026

Kelsy King

Great resort! Beach was amazing. Restaurants were great. Staff was good. Rooms were very spacious. Would highly recommend this resort.

Leisure Friends

10/10

Exceptional

20 Jan 2026

Demilade

Amazing resort! All the staff were extremely friendly and helpful! Food was also good! Drinks were never ending! Will definitely visit again

Leisure Friends

10/10

Exceptional

18 Jan 2026

Brittany

Very clean, friendly staff, good food, nice bars and beach.

10/10

Exceptional

18 Jan 2026

Xiaoxiao

We loved our experience at Costa Mujeres! The food and entertainment were excellent. It’s such a tucked away treasure! The beaches were clean and 1min from our room. There are so many variety of food - French, Italian, Mexican, Japanese, and Argentinian! The bars had HUGE selections and were ALL inclusive! Our bartender Erik made amazing drinks for us and give great recommendations for tequila! He was so passionate about what he does that watching him making drinks was a show on its own. We definitely recommend this resort to anyone! It’s also a 20min sail to Isla Mujeres, which is a lovely island in Mexico. This was one of our excursions!

Leisure Partner

10/10

Exceptional

18 Jan 2026

Merissa

Friendly staff

Leisure Partner

10/10

Exceptional

18 Jan 2026

Jeffrey Ryan

Amazing personal staff and cleanliness of the rooms/overall

Leisure Family

10/10

Exceptional

17 Jan 2026

Deniss

Fu

8/10

Excellent

17 Jan 2026

Kyndal Marie

The food was amazing and staff were so nice and accommodating. The pools were not well kept like other resorts have been and they were a lot smaller than what we are used to.

10/10

Exceptional

17 Jan 2026

Chris

Clean rooms, professional staff, excellent restaurants and bars.

Leisure Partner

10/10

Exceptional

17 Jan 2026

Graeden

The resort is very well run. The staff is very friendly, hospitable, and offers fantastic service. Great size, great beach, great everything. The rooms are kept extremly well - if you have do-not-disturb on your room and housekeeping can't get in in the morning, they almost always come back in the afternoon so your room is kept clean and tidy every day. The restaruants and bars have great, delicious selection. Ervin was an amazing butler, and Viktor at the Soothe swim up bar was the best bartender ever.

Leisure Partner

10/10

Exceptional

16 Jan 2026

Halie C

Service was EXCEPTIONAL, truly felt like my every need or desire was tended to, even beyond any expectations! The staff were incredibly helpful and friendly. The resort itself was immaculately clean and well groomed. Food was above average, especially Asaditos steakhouse (excellent filet). Cleaning services were thorough. I will absolutely be booking another vacation with Majestic.

Business_and_leisure Partner

8/10

Excellent

16 Jan 2026

Shelley

I gave it 4 stars bcuz the pools were just way too cold to use but the ocean felt great! I just felt like it was a waste of money getting a room with a pool bcuz it was just way to cold to use!!! Our butler was excellent but my sister butler was horrible. Food was ok. Only thing that grossed me out was they reused the plastic cups. They really don’t wash them just dump them and rinse them out. A cold sore ready to happen. Bring your own cups!!! Other than that I enjoyed my vacation

Leisure Partner