Name: Maison Royale
Address: Knez Mihajlova, 52, Belgrade, 11000, RS

10/10

Exceptional

21 May 2026

Eugene

Amazing place and helpful staff.

2/10

Poor

24 Apr 2026

Rebecca

After a long and exhausting journey, we finally arrived at the hotel around 1 AM due to a delayed flight. Unfortunately, the experience at reception was extremely disappointing. The older woman at the front desk was incredibly rude and claimed she could not find our reservation under my name. Even after I clearly showed her the confirmed reservation on my phone, she refused to acknowledge it and acted as though the situation was entirely our problem, seeming fully prepared to turn us away.

After some difficult back and forth, I asked if there were any rooms available for the night. Clearly annoyed and rolling her eyes, she said there was only one room left and made us pay for it again, even though the reservation had already been fully paid through Expedia. Thankfully, Expedia’s customer service was very helpful and managed to get one of the charges refunded the next day.

Sadly, the receptionist’s behavior left a very bitter impression on us. She was by far the rudest hotel employee I have ever encountered, and honestly one of the rudest people I’ve ever met. Communication was also difficult because she spoke very little English, though enough to make us feel completely unwelcome. It completely ruined our first impression of Belgrade.
It’s unfortunate because the hotel itself is actually very nice — the rooms are comfortable and the location is excellent, right in downtown.

However, the hotel seriously needs to reevaluate its night shift front desk staff.

Partner

6/10

Pleasant

06 Apr 2026

yida

This hotel is located right next to shops and restaurants. Very convenient. However it doesn’t have elevator. If you call a taxi you have to meet the driver about a block away as the car is unable to drive up to the entrance.

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Ökkeş

There is no elemantır on the building. Location is perfect , clean room , breakfast was amazing.

Partner

8/10

Excellent

21 Mar 2026

William

The breakfast starts to late. 8:30 is to late for breakfast if you have things already scheduled.

Business

8/10

Excellent

13 Nov 2025

Simon

Friendly staff, spacious comfortable room, convenient location

Self

10/10

Exceptional

10 Nov 2025

David

The hotel is in one of the best parts of the city.

10/10

Exceptional

29 Oct 2025

Philipe

The staff were fantastic.

6/10

Pleasant

26 Oct 2025

John

Location of the hotel is amazing. Perfect location. Hotel is a little dates and need to be refreshed. Staff were very friendly and helpful.

Self

2/10

Poor

24 Oct 2025

Samantha

Do not stay here!!!! The rudest staff I have encountered in hotels in 40 countries!!! Horrible hotel policies and horrendous staff!
When I got to the hotel they made me stand outside while a staff member stood inside blocking the door for awhile. I had to stand outside and wait instead of her just letting me by. They then told me the room was ready but unless I paid 50 euros I couldn’t have it for hours. I’ve never had a hotel tell me I couldn’t have the room that was ready unless I paid, and I don’t think that’s a reasonable amount. They were very rude about me even just carrying my bag upstairs to the washroom to change as it was much warmer than where I’d flown in.
When I checked out it was terrible! There was a lady at the desk loudly watching videos. I asked if there was an elevator or someone to help carry my bags downstairs and she either couldn’t speak English at all or acted like she couldn’t. She loudly yelled over and over “not my job!” So I carried them myself while she followed me telling “give me key card”. I told her I just needed to get the bags downstairs and I’d give it to her and she was screaming something in another language and kept yelling “key card”. I asked her to wait and said it was in the room if she wanted to get it but but she just kept yelling. I went upstairs and got the key card and then she started yelling that I had to take their taxi. I’d already called my own and had told her that but she kept yelling about their taxi. Just awful!!!

Leisure Self

10/10

Exceptional

22 Oct 2025

Vesna

Great place!

Beautiful hotel, affordable rates and pleasant helpful stuff.Amazing location ,lots of attractions near by to visit and enjoy.
I would definitely recommend!

Partner

10/10

Exceptional

05 Oct 2025

vladimir

Clean room. Staff handy and helpful. Shops close to the hotel.

Leisure Family

10/10

Exceptional

02 Oct 2025

Rockee

Wonderful stay and excellent and helpful people at the desk

Leisure

8/10

Excellent

20 Sep 2025

Julie

Being able to walk to so many nearby attractions was great. It's close to restaurants, the fortress and park, and the pedestrian street is vibrant and fun. Such a lot going on close by.
The bed was a bit old and hard, but the proximity outweighed that. The staff are really helpful and friendly.

Leisure Self

10/10

Exceptional

21 Aug 2025

Carmen

After being recommended this hotel.
We found easy access to shopping and dinning.
Lovely rooms with air-conditioning ,comfy beds,free WiFi and coffee facilities.
A welcome from the sfaff & good choice of breakfast from next door. Thankyou for a lovely stay. Xx

Leisure Friends

10/10

Exceptional

05 Aug 2025

Teodora

I like it a lot.

10/10

Exceptional

24 Jul 2025

Michael

This hotel is in the 'center of the universe' in Stari Grad, Belgrade and on the Knez Mihailo street which is filled with tourists, shops, dining and next to the Kalmegdan fortress. The sfaff were friendly and spoke English. The price was extremely reasonable. The only downsides were that there was no elevator to take up my luggage and there was no free parking. There is an underground parking garage essentially next door in the Rajiceva shopping mall but it costs $.

Business_and_leisure Self

10/10

Exceptional

08 Jul 2025

Saban

Perfect location

10/10

Exceptional

18 Apr 2025

Vesna

Everything was 👍

10/10

Exceptional

18 Apr 2025

Vesna

I liked everything.

Leisure Family

4/10

Poor

21 Mar 2025

Michael

Unfortunately, I cannot recommend this hotel. As others have noted, it’s in a noisy location. I had the reviews and expected noise. However, there was thumping music coming from a nearby business that kept me from falling asleep. When I asked staff if there was a quieter room, I was treated as if I were an inconvenience. She never really answered my question. My room had a strange smell (like rotting cheese). The breakfast ok

Leisure Self

10/10

Exceptional

15 Feb 2025

paul

Very nice

Leisure Partner

10/10

Exceptional

15 Jan 2025

Vesna

I LIKE EVERYTHING 😁

Leisure Family

10/10

Exceptional

01 Dec 2024

Katarzyna

Wonderful hotel, clean and elegant. Excellent location

10/10

Exceptional

28 Oct 2024

Verified traveler

Great Hotel in a Perfect Location

Perfect hotel. Very clean, comfy beds and very central - directly on the main shopping street. Many great cafes, restaurants within a 5 minute walk.

Staff were very friendly and check in was easy.

The only issue (which can be solved) was the noise from the street as there are some restaurants/bars downstairs. For me I just wore ear plugs and this issue was solved. If you’re ok with wearing Ear Plugs - then this place is ideal.

Self

10/10

Exceptional

24 Sep 2024

John

This hotel is in the perfect location. The restaurant downstairs is also very good. Will definately stay again.

Leisure Self

8/10

Excellent

31 Aug 2024

Eliot

Thumbs up👍

Family

10/10

Exceptional

16 Aug 2024

katherine

Great hotel in the city center. There is quite a bit of street noise since you are in the main pedestrian area. But the beds are comfortable and the staff is great! Definitely recommend

Leisure Self

8/10

Excellent

13 Aug 2024

Natalya

Our room had a cigarette smell.
This hotel has some issues to be considered befor you book:
1. Ask for real non-smoking room
2. You need your ear plug at night since this hotel stays in the busiest street, it could be very extremely noisy
3. The restroom is lacking privacy
Overall - we had a great stay, people who is working there made us feel at home. It was really nice and unforgettable
Thanks!

10/10

Exceptional

19 Jun 2024

Karolina

Great location

Great hotel for a great price at premium location. Friendly staff and restaurant was pretty decent.

Friends_and_family Family

6/10

Pleasant

12 Jun 2024

Tugçe

They were helpfull

Leisure Partner

10/10

Exceptional

30 May 2024

Steven

The location cannot be beat

The hotel is right in the heart of the main pedestrian area, tons of restaurants and shops and bars. Minutes from the fortress overlooking the river. Superb location, no doubt about it.

Self

10/10

Exceptional

07 May 2024

Transilvanicum

Kiváló helyen

Nagyon segítőkész csapat. Kicsit zajos este a környék, de ennek tudatában foglaltuk, mert nayon jó az elheyezkedése. Az ottfelejtett hátizsák várt a recepción amikor pár nap múlva visszatértem. Külön köszönet érte.

Partner

10/10

Exceptional

12 Mar 2024

Gregor

Helpful staff and room was fine if a little tired.

Business

10/10

Exceptional

04 Mar 2024

Rembert

The location is perfect! In the middle of a walking, very nice, shopping district in old town. Exceeded my expectations and a great value too!

Leisure Self

8/10

Excellent

24 Oct 2023

Dave

Good clean hotel. Helpful staff. Central location.

Leisure Partner

6/10

Pleasant

28 Sep 2023

William

Overall stay was fine. Reception v good and breakfast was great. Room was not particularly clean and was only ‘made up’ rather than cleaned during the day. Was in one of the top floor rooms and it leaked when we had a period of heavy rain. Hope that is rectified. Bed not the most comfortable, pillows in particular I struggled with. Could be personal preference though.

Self

10/10

Exceptional

14 Sep 2023

Milenko

:)

Leisure Self

10/10

Exceptional

23 Aug 2023

Suzana

Great friendly staff

Leisure

10/10

Exceptional

11 Aug 2023

Sarah Anne

Fantastic location and friendly front desk staff... we loved our stay here. Easy to walk to the fortress and to restaurants/bars/coffee shops.

Leisure Partner

10/10

Exceptional

01 Aug 2023

Vedrana

The location and hotel were perfect. Check in and out went easy and quickly. It is located in the middle of all the happening.

8/10

Excellent

04 Jun 2023

John

Desk staff was extremely helpful. Good room with street view. Foldout couch and bedding were taking up half the room and housekeeping never came to close it. Good location and breakfast at cafe next door.

Self

10/10

Exceptional

27 May 2023

Clemma

Great little hotel

The location of the hotel couldn't have been better for us. It is on the main tourist street (pedestrianised) through the city and 100m from the park and right next to a shopping centre with large supermarket. The staff were friendly and helpful. I would really recommend asking the hotel for a transfer if you are coming from the airport. We didn't know about this until the end of our stay and got a taxi to the hotel. As it's on a pedestrian street, the taxi has to drop you off right down the other end about 8 mins away. This isn't the best start to a trip as the street is cobbled and pulling a case along it that far is tiring! The hotel transfer stops right by the hotel though! You will probably see on other reviews, the hotel has no lifts. There are only three floors though, including the reception floor. The room was comfortable and the hotel was decorated nicely. I'm really glad we stayed here!

Partner

8/10

Excellent

11 Nov 2022

yousef

Very nice places

Nice location and nice peoples in the resption

Self

6/10

Pleasant

23 Nov 2021

Simten Aydin

Great location, in the very center of the city but it is very noisy from early morning especially during weekends.
Check in and check out took so much time. The hotel is clean. We were a little unlucky because the boiler broke down and we did not have hot water for a day..

Business_and_leisure Friends

10/10

Exceptional

15 Nov 2021

Julian

The location couldn't be any better, the room was very clean and comfy bed. Staff was pretty nice, especially the lady with glasses working on reception.

Leisure Self

8/10

Excellent

13 Nov 2021

Ivana

Really nice and welcoming front desk including amazing over night security gentleman. Very helpful 24/7 and always polite.
However, the property needs deep cleaning. When I arrived i had to clean the shelves and also the bathroom isn't im perfect condition.
Overall i had a great stay except the housekeeping. We stayed for 12 nights.
Also, the location is amazing.

8/10

Excellent

02 Oct 2021

Thomas

Lovely Hotel

Hotel is very pleasant and close to everything
Uber and Bolt work well here

Business

10/10

Exceptional

22 Sep 2021

Mary

The location of the Maison Royale is perfect—it's extremely close to Kalemegdan and so many amazing restaurants and cafes. The rooms are spacious and very nice, and the staff was friendly and helpful. The property does not have an elevator though, so guests should be aware of that.

Business_and_leisure Self

10/10

Exceptional

12 Sep 2021

Lali

Everything was good

6/10

Pleasant

30 Aug 2021

Kjell

Very Central, but..

No lift and 33 stairsteps to the first floor was frustrating carrying a 23Kg suitcase. The smell in the room was not good. Otherwise ok. Pedestrian area so no taxi can reach hotel. At least 100m walk if taxi find closest location. On arrival taxi left us 200 m from hotel. View from room over Knez Mihajlova was god, but very noisy in the eavenings.

Partner

8/10

Excellent

29 Aug 2021

Verified traveler

Nice Hotel

Hotel is nice and the room is spacious but the lack of parking was really an issue. They offer off site parking at a charge, but even this was not available so we had to spend time driving around looking for a place to park. Very inconvenient.

Partner

10/10

Exceptional

17 Aug 2021

Verified traveler

Great location and great facility inside! Very clean and very friendly the reception girl! Would stay next time if price comparable with surrounding hotels 👍

Leisure Friends

10/10

Exceptional

11 Jul 2021

Verified traveler

Great place to stay, just come outside the hotel and you will find plenty of places to eat, shop, people watching etc... Fantastic place. Just 10 minute walk from the main bus stand Zeleni Vanac. simply marvelous place. Big thanks to the front desk folks, very helpful and cordial.

Business_and_leisure Self

10/10

Exceptional

04 Jul 2021

Verified traveler

The hotel is on the best location in the city and staff are friendly and professional and really helpful. I recommend Maison Royale.

Leisure Self

6/10

Pleasant

03 Jul 2021

Verified traveler

Just ok but in a great location

While the hotel has a perfect location which is its biggest plus, it has no elevator and at night loud noise from a bar downstairs. Little respect for Covid régulations. Rooms are fine.

Business

10/10

Exceptional

31 May 2021

Verified traveler

Great stay, but when I asked about parking they said all their passes were used up and we had to find and pay for our own parking. This place is in an area that is accessible by walking only. So parking is a challenge.

Leisure Family

10/10

Exceptional

04 Apr 2021

Verified traveler

Great location good stay

Was a good stay, great location, the staff is incredibly friendly and go out of their way to do the best they can.

Business

10/10

Exceptional

18 Dec 2020

PRAVEEN

Excellent

The service provided by the staff was spectacularly stupendous.

Friends_and_family Friends

10/10

Exceptional

28 Aug 2019

MichaelP

The hotel is situated in one of the interesting portions of Belgrade: Knez Mihailova ulica. The hotel was climate controlled, quiet, and the staff were very friendly. They even provided you with a mobile phone that allows you to make local calls for free and access the internet as needed which I have never seen before. The \"continental\" breakfast was far more of a deluxe breakfast and was included in the very reasonable room price. I will definitely stay here again.

Business Self

10/10

Exceptional

24 Jul 2019

Verified traveler

Very clean, friendly staff. Location is excellent in the pedestrian street.

Leisure Friends

8/10

Excellent

12 Jul 2019

Verified traveler

very convenient. This hotel has a lot of stairs, no elevator. Please keep that in mind if you have a lot of luggage.

Leisure Partner

10/10

Exceptional

09 Feb 2019

Mike

Great location in a beautiful city

Took a chance to stay in a busy area but was pleasantly surprised at how quiet the area was. Windows are double glazed and that helps. Room was a decent size. Shower was very good. No elevator. I was on the 1st floor so it wasn’t bad but I’m glad I didn’t have big suitcase. WiFi was decent. All the receptionists spoke good English and were helpful with tourist information. Location was great. In a pedestrianised area so you have to walk to get to the hotel but it’s not too far, aim for Mama Shelter. Breakfast was next door at Boutique and very good value.

10/10

Exceptional

30 Jul 2026

Zora

Superbe séjour, chambre très confortable , localisation parfaite , personnel serviable et très professionnel

8/10

Excellent

25 Jul 2026

Radisa

Bra

10/10

Exceptional

16 Jul 2026

soner

Otel konumu muhteşemdi aracımızı hemen yanındaki avm otoparkına parkettik resepsiyonda ki arkadaşlar çok samimi ve yardımcı oldular otelin otoparkla anlaşması var resepsiyondan destek alarak indirimli parkedebilirsiniz odalar çok temiz ve düzenliydi kesinlikle her konuda 5 yıldızı hakkediyor

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Sandra

The beds were far too hard. The showers need renovating. There were holes in the ceiling, and the water pressure was poor. The staff were absolutely fantastic and definitely helped improve the overall rating. However, the night staff need to learn English. There was quite a bit of noise from the street, but that’s to be expected when you book accommodation right in the heart of the action.

Self

10/10

Exceptional

21 Jun 2026

Bertha

Wonderful location in the heart of the pedestrian area of Belgrade.
Just be mindful if you have big or heavy luggage, there is no elevator at the hotel.
Staff was super nice and helpful in giving us indications to come from the airport and arranging for a driver to take us when departing.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Berkan

Konumu ve odaları çok sevdim heryere yakın çalışanlar yardımcı ve samimi

Partner

10/10

Exceptional

31 May 2026

Fatih

Çok beğendim tavsiye ederim

Friends_and_family Family

6/10

Pleasant

17 May 2026

Jose Eugenio

Segundo piso sin ascensor. Grifería antigua. Agua caliente a golpes

Business

6/10

Pleasant

10 May 2026

Busra Gul

İdare eder , konum iyi temizlik iyi değil

Partner

6/10

Pleasant

04 May 2026

Volkan

Odada önlenemeyen bir gider kokusu var. Banyo-tuvaletin konumu rahatsız edici. Otelin konumu mükemmel

10/10

Exceptional

26 Apr 2026

Uygar

Çalışanlar çok ilgili ve güleryüzlü, otel çok temiz, internet çok hızlı, havalimanı transferi 30 euro, şehrin merkezinde bir konumu var, pişman olmazsınız

Partner

8/10

Excellent

25 Apr 2026

Jesper

Meget venlige mennesker i receptionen, som gjorde alt for at vi skulle have det så godt som muligt og hjalp med alt det vi havde brug for.

Friends_and_family Friends

8/10

Excellent

18 Apr 2026

umut

Odalarda bir koku vardı. Tuvaletten geldiğini düşünüyorum. Yer çok merkezi ama odalar daha iyi olabilirdi.

Friends_and_family Friends

10/10

Exceptional

12 Apr 2026

savas

Lokasyon mükemmel çalışanlar çok ilgili resepsiyon ve transfer yapan ekip çok iyiydi. Gerçekten cana yakın insanlar.

Friends_and_family Friends

8/10

Excellent

06 Apr 2026

emre

Çok iyi bir konumda otel görevlileri çok güler yüzlü

Self

10/10

Exceptional

01 Apr 2026

Dilek

Odalar temizdi ve çalışanlar güler yüzlüydü.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Luciano

O café da manhã era em uma cafeteria no mesmo prédio do hotel, muito legal e com excelentes opções. Muito bom.

Partner

10/10

Exceptional

03 Mar 2026

Tarkan

Çalışanlar çok ilgili ve güleryüzlü. Otel çok temiz. Her şey mükemmel. Konum çok iyi, tekrar gelirsem başka yerde kalmam.

Friends_and_family Friends

10/10

Exceptional

01 Mar 2026

melih

Gayet temiz ve ilgililerdi, yeri direk meydanın dibinde olması da bir artı ve resepsiyondaki çalışanlar gayet ilgiliydi.

Friends_and_family Friends

8/10

Excellent

27 Feb 2026

Loreno

Hôtel très sympa et bien situé. Propre et personnel agréable et Vania une des réceptionnistes très sympathique et de bons conseils.

10/10

Exceptional

27 Feb 2026

Alev

Otelin yeri, personelin ilgi ve samimiyeti

Partner

10/10

Exceptional

22 Feb 2026

Abdulbaki

Perfect location. Clean and cozy rooms. Amazing stuff

Business

10/10

Exceptional

12 Feb 2026

begüm nur

Personel nazikti

Friends_and_family Friends

10/10

Exceptional

09 Feb 2026

FATIMA ZEHRA

Evet

10/10

Exceptional

06 Jan 2026

Aysegül

Evet

10/10

Exceptional

15 Dec 2025

Cem

Odalar temiz personel nazikti

8/10

Excellent

28 Nov 2025

Recai

Konum ve fiyat

Friends_and_family Family

10/10

Exceptional

06 Nov 2025

Seval

Gayet temiz, konumu mükemmel bir yerde çalışanları güler yüzlü ve yardım severler. Tekrar geldiğimde kalacağım yer burası olur kesinlikle

Business

10/10

Exceptional

29 Oct 2025

BURAK

Odalar temizdi, mis gibi kokuyordu. Sadece aşırı sıcaktı. Allah'tan tahmin edip uyumak için ince kıyafetler almışız. Onun dışında personeller çok yardımcı oldu. Her yere yürüme mesafesinde. Transfer ile hiç uğraşmayıp otelle halledebilirsiniz. Biz aşırı rahat ettik hem de neredeyse aynı rakama. Herşey için teşekkürler

Friends_and_family Friends

10/10

Exceptional

28 Oct 2025

Buse

Güzeldi. Sadece soğuktu odalar

Friends_and_family Friends

10/10

Exceptional

11 Oct 2025

Patrik

-

Friends_and_family Friends

10/10

Exceptional

11 Oct 2025

Ceren

Temiz oda

Friends_and_family Family

10/10

Exceptional

17 Sep 2025

Yagmur gamze

Konforlu bir konaklama

Arkadaş Tavsiyesi ile gitmiştim gerçekten çok güzel bir deneyimdi .odam tertemizdi, otel sessizdi, konum olarak tam merkezdeydi, üstelik çalışanlar çok yardımseverdi. Bir daha gelirsem yine burada kalmak isterim

Self

10/10

Exceptional

11 Sep 2025

MEHMET TAHA

Excellent location, good service. It was a pleasure to stay at Maison Royale. Thanks.

Friends_and_family Friends

10/10

Exceptional

21 Aug 2025

Tonje

Big, clean rooms

Only one night, but right in the centre. The room was large with a nice shower.
No elevator, but only one stair for us. We parked in the garage under the shopping mall for 20 Euros.

The breakfast was wonderful, and we ate outdoors at the adjoining restaurant.

Friends_and_family Family

10/10

Exceptional

15 Aug 2025

Merve Elif

Otel oldukça merkezi bir noktada, odamız da büyük ve ferahtı, çalışanlar güleryüzlü ve yardımseverdi. Çok memnun kaldık.

Friends_and_family Family

2/10

Poor

28 Jul 2025

Stephane

Hôtel horrible personnel raciste

Nous avions réservé 2 chambres, à notre arrivé le personnel très désagréable et un peu raciste nous a ouvert qu’une chambre pour 5 personnes dont deux enfants

Nous sommes à 1 heure du matin sans hébergement à Belgrade dans un cartier insalubre

L’hôtel ne mérite pas sa note dans l’application

Friends_and_family Family