Name: Aki Grand Hotel & Spa
Address: 1-1-17 Miyajimaguchi-Nishi, Hiroshima, JP

10/10

Exceptional

02 Apr 2026

Ana

I totally love this hotel. The view was breathtaking. The dinner was a traditional Japanese dinner wich was quiet an experience. The onsen was amazing (private). The ride in the boat at night to see the Tori gate was really nice. Plus they have a shuttle to and from the train station.

Partner

10/10

Exceptional

22 Jul 2025

janie

The staff were wonderful. Lovely family hotel that had a great ambience. The food was exceptional and onsens lovely and relaxing. Wonderful location and easy access to Miyajima island.

Leisure Family

10/10

Exceptional

29 Apr 2025

Charlie

Gorgeous views and comfy room. Loved the night time boat tour to the Tori gate at Miyajima. Staff all brilliant and lovely and shuttle service to and from the train station was great.

Leisure Self

8/10

Excellent

16 Apr 2025

Andrew

Staff were excellent

Leisure Family_with_children

10/10

Exceptional

01 Apr 2025

Sarah

Very nice Rooms and view. Private spa was beautiful. Restaurant had great spaghetti

Leisure Family

10/10

Exceptional

28 Nov 2024

shari

Wonderful hotel. Old world charm. Excellent dining in the house. We booked the private onsen and it was fantastic.

Leisure Family

10/10

Exceptional

21 Nov 2024

Karen

The property was a little dated but would have been very opulent in its day. Large rooms, comfortable beds and lovely views. The shuttle bus to the station was a huge bonus.

Leisure Partner

6/10

Pleasant

05 Nov 2024

Alice

Room is very dated, bathroom is small, not enough plug ins and inadequate electric currents, my toothbrush lasted for one cleaning after charging overnight. Most unfriendly staff among my many Japanese stays. However, location and view is excellent

Leisure Family

10/10

Exceptional

02 Nov 2024

Grettel

Grest staff, great amenities, the private open-air bath was incredible, will definitely book again next time i’m in Japan.

Leisure Partner

8/10

Excellent

26 Oct 2024

David

Japanese style hotel experience

This hotel caters to a Japanese clientele which may have different expectations. Our room, furnished in the Japanese style, had a magnificent water view. The fixtures were well maintained but outmoded. We slept on futons on the floor. It had a shuttle bus that ran on a regular basis to the train station and ferry.

Friends_and_family Family

10/10

Exceptional

06 Jul 2024

Suzanne

Stayed there one night transiting from miyaguchi island to Hiroshima. V

Leisure Family

8/10

Excellent

06 Jul 2024

Verified traveler

Good hotel

The view of the room is perfect. But the hotel is a little bit old style, the restaurant food is so so.

Friends_and_family Family

10/10

Exceptional

03 Jun 2024

Kori

Beautiful hotel

Partner

10/10

Exceptional

19 May 2024

Hemraj

Old but clean. Great customer service.

10/10

Exceptional

06 Apr 2024

susan

Excellent location

Leisure Partner

10/10

Exceptional

11 Dec 2023

Verified traveler

I booked 1 room for 2 persons but price was only for 1 person then they charged me $300 extra for another person/night.

Friends_and_family Family

10/10

Exceptional

30 Oct 2023

Fanny

This hotel is BEAUTIFUL! The staff is super friendly and willing to help, the rooms (Japanese style) are amazing and really large. You have a view of the ocean and the Tori in Miyajima.

The breakfast buffet is delicious and the private onsen was a great experience after our hike to Mount Misen.

There is a very convenient shuttle to the Ferry Station. I can't recommend this hotel enough, we really liked it!

Leisure Partner

8/10

Excellent

18 Sep 2023

Verified traveler

Pleasant but would have booked something else.

The hotel was nice, however it was a little disappointing that I feel like the photos didn’t exactly tell the entire story of the building. And the actual website of the hotel was much more detailed in realistic than the hotels.com breakdown. It would have been nice to know in advance that the pool wasn’t actually open, none of the restaurants inside the hotel were open, and the onsen wasn’t tattoo friendly. Because the hotels.com details we booked the hotel based on the amenities we saw and the information provided. Which didn’t actually end up being true to when we got there. But the staff was great, the hotel is a beautiful Japanese style with modern comforts, and it’s in a great location to train station and local/city sites. Would recommend anyone to stay here however to check the hotels own website for further details not just the hotels.com listings.

Friends_and_family Friends

8/10

Excellent

08 Sep 2023

timothy

Pool was promised and we were told on arrival that it wasn’t available at 30+ degrees
Not good enough

Friends_and_family Friends

10/10

Exceptional

27 Jul 2023

Fabian

Staffing were very kind and provided great service. The transportation alwasy were on time and helpful.
For sure we will be coming back.
Suarez Family

Leisure Family

8/10

Excellent

04 Jul 2023

MIDORI

Perfect view of Itsukushima shrine across the sea

Perfect location to enjoy the Itsukushima shrine over the sea water. Expensive but excellent food at their Japanese restaurant. Try the oyster oyster rice bowl so that you would know famous Hiroshima oyster. Their free shuttle bus to Miyajima-guchi station is very handy. I appreciated customer service at the reception and restaurant people. Also I enjoyed relaxing nostalgic tatami room.

Friends_and_family Family

6/10

Pleasant

30 Apr 2023

James

Expensive

Leisure Family

10/10

Exceptional

17 Apr 2023

Randy

Great Hotel

Great hotel to stay at. A bit dated but the overall experience was great.The public bath and views are really nice. Would visit again.

Friends_and_family Family

8/10

Excellent

04 Feb 2022

Nicolas

Awesome Service Reps

Repeat customer for Tatami style room.
Most recent visit was exceptional because of the service and kindness from representatives Alan, Chin and Ueda.

Self

10/10

Exceptional

23 Aug 2021

Ronald

Property is old but well maintained with beautiful views.

Leisure Partner

8/10

Excellent

12 Apr 2021

Verified traveler

Private hot springs and jazz piano was amazing for a relaxing weekend.

Leisure Partner

10/10

Exceptional

20 Feb 2021

Verified traveler

I loved the view from my the room. I also enjoyed the close proximity to Iwakuni.

Leisure Family

8/10

Excellent

16 Aug 2020

Yuks

It was good fun and relaxing staying in Aki grand hotel and spa

Friends_and_family Partner

8/10

Excellent

02 Dec 2019

Daria

Very nice ryokan

Everything is great about this hotel. It looks even better than on the photos. The shuttle bus was also very convenient. However, I wish there were more different bathes in the onsen. Also, it was not clear to me how to book a night with a western breakfast, not a Japanese one.
Please note, that the souvenirs in this hotel are very nice and reasonably priced.

Friends_and_family Family

10/10

Exceptional

16 Oct 2019

Henry

I really enjoyed staying at the Aki grand Hotel. The hotel staff was very friendly and helpful. Food was excellent. Shuttle bus service to and from the hotel was very convenient.

Friends_and_family Family

2/10

Poor

27 Oct 2018

Tammy

It sucked. We did not know you had to make reservations to eat in the restaurants in the hotel so they were always booked up and we had to walk about a mile down the road at night to find a place to eat at. No coffee in the room and no AC in the room like they advertised. There was no garden either. I hated it. It was in the middle of no where. We paid almost $100 dollars in a taxi from the train station cause we did not know it was so far away. My life was a living hell during those 3 days.

10/10

Exceptional

04 Aug 2018

Jessica

Beautiful view out of our room!!! So much space and a delicious breakfast buffet that incorporated both Western and Japanese styles! Staff were extremely friendly and welcoming.

8/10

Excellent

03 Jul 2018

Verified traveler

A pleasant quiet, cultural stay for family

A quiet environment with beautiful settings. The staff were warm, polite and obliging. The room for our family of 6 was great; our children were thrilled with the tatami and futons, even tried drinking tea with the tea set provided. And the partial division for the two beds gave them a sense of being on their own.
The shuttle bus was a convenient transportation to the train/streetcar/ferry terminal but the last one is around 6.30pm or so. However it's only a short walk from the terminal to the hotel, about 12 minutes. Walk is not advisable for small children as it's along the main road.
Hotel is not on the Miyajima Island. Despite facing the Itsukushima shrine, it's too far for any views of it. You have ocean views.
The private Onsen was clean and beautiful. It provided our girls a beautiful experience to a part of Japanese culture.

Family

8/10

Excellent

23 May 2018

Verified traveler

Beautiful place with lots of things to do and see! Breakfast was very good with variety and convinient place to stay with a Hotel Shuttle from the train staion.

4/10

Poor

13 Apr 2018

Mariko

Their payed onsen was excellent, and the view from our room was good. However food they served was terrible.

6/10

Pleasant

08 Apr 2018

Peter

Overpriced, tired old hotel with good views.

Totally inflexible staff at check-in, had to sleep in car until room made available, even though rooms were ready. Wifi does not work in guest rooms, after complaining to Front Desk staff, had to get a manager who provided mobile hots[pot to use in room.
Great view of shrine, but hotel is way overdue for a facelift, so poor value for money. Need to learn from the Toyota motto \" Customer First \".
Bathrooms had mold in joint seams.

8/10

Excellent

27 Feb 2018

James

Beautiful hotel with plenty of parking

The hotel is very pretty. The lobby area is beautiful. The view of the ocean and the islands nearby is also beautiful. The room was a typical Japanese hotel room. A bit small by American standards. There are no dressers to put your clothes in. The toilet is very small. The two beds in the room take up 90% of the room and there is very little room to move around. The shower is one in which you turn on the water in the sink and switch a lever for the shower. Very little water pressure. The bed was comfortable. The breakfast buffet was Japanese style. There were scrambled eggs and ham for Americans. The room I stayed in was good enough for a short time. But if you want luxury then you would need to get a more costly room. I got the Standard Twin Room. Definitely worth the price I paid. The staff was very friendly. There was always a receptionist that spoke some English.

2/10

Poor

11 Jan 2018

suzanne

Had big hopes for this hotel but a let down

Having had a long drive I used this hotel as a half way point but on arrival was told I couldn't park my car in the hotel car park so had to park it on the road. Then during check in got told there was two restaurants to eat in and got showen my room. Whilst everything was fine in the room and the bathroom was really dated I did sleep well. About 19.30 I went down stairs to get some food to be told that only one restaurant was open tonight and it was a Japanese set menu costing about £45.00 all I wanted was a main meal so I ended up driving into the local town to eat. Went I got back to the hotel was then told that the bar was closing at 22.00 so I didn't had a drink and went to bed. This is a large hotel and cater mainly for bus tours and weddings not one room booking. Very disappointed.

10/10

Exceptional

16 Jun 2017

Wakana

Wonderful!

It was a very nice hotel near Itsukushima shrine. The hotel shuttle bus saved us from walking (about 15 min. ) from the train station/ ferry station. All the staff were very friendly and polite. We enjoyed the onsen, too. the buffet type breakfast offered a variety of both American and Japanese food. I would highly recommend this hotel!!

Family

8/10

Excellent

11 Jun 2017

Laura

Hotel with comfort and a view

Lovely hotel. Great good, great views, would recommend taking lots of mosquito repellent and germoline though! if you don't book dinner through the hotel they have a wonderful bar called Nagi - great staff and delicious food!

Family

8/10

Excellent

29 May 2017

Verified traveler

Nice facilities

This hotel has its own hot spring, so you do not need to walk to an off site location for a hot bath and sauna. The outdoor pool was closed during our stay, so that was a little disappointing. The shuttle that takes guests to the train stops was much appreciated.

8/10

Excellent

23 Apr 2017

Mel

Nice and clean. Spacious and good views. A little too remote for me,but overall nice hotel

Family

4/10

Poor

16 Aug 2016

Rena

Disappointed; do not stay during the summer

From appearance, this hotel looks like it'll be great. The exterior and lobby area look quite grand, and the amenities sound great. Unfortunately, not only did the room not meet expectations, but they were a disappointment. The air conditioning in the hotel, including in the rooms, are very weak. Do NOT stay here during the summer heat, as the AC is not strong enough to give you a comfortable stay. My partner and I were so hot in the room, and this was especially disappointing given the price of the hotel. The ocean view from the room was great, but bugs and heat came streaming in every time we opened the balcony door, so we would just admire the view from the inside of our hot room. They give you a portable wifi for your room, but it's so slow that it's almost as if you don't have wifi at all. I will say, however, that the staff are very friendly and try to accommodate however they can, even though they couldn't do much for our requests about the AC. In addition, I did not make it back to the hotel in time to use the amenities (e.g., hot springs), but they looked nice and might have made the stay more worthwhile. Also, note that the hotel's shuttle buses don't run past 7pm, and even though Google Maps says that the hotel is a 10-min walk from the train station, the path really isn't very walkable because the hotel is located kind of in the middle of nowhere, so you'll have to take a cab over.

Partner

10/10

Exceptional

31 Dec 2015

Verified traveler

Loved the onsen and friendly staff

Definitely one of our favourite places we have stayed in all of Japan. This place has character and atmosphere although the interior is dated we loved it

6/10

Pleasant

12 Jul 2015

Verified traveler

Comfortable but needing updating.

As with all Japanese hotels the service in the Grand Aki was very good but the hotel felt a little dated compared with some. The location was fantastic for visits to Miyajima but a hotel in Hiroshima would have been more convenient for other local attractions. Wifi was very poor, none in the room and sketchy at best even in the reception so had to use the free wifi in the Peace Museum in Hiroshima.

Family

4/10

Poor

04 Nov 2014

Tony

Excellent view but everything else is sort of disappointing. The hotel needs to update its facilities.

6/10

Pleasant

05 Jul 2014

Joshualf

Great views to Miyajima island

Great location, nice staff service, rooms and hotels need some renovation to make it perfect. Good for a short stay with no frills.

Family

10/10

Exceptional

19 May 2014

MrHelper

BEAUTIFUL LOCATION AND HOTEL - GREAT VALUE

You will not be sorry if you choose this hotel. Take the night boat experience around the bay.. Shuttle service from the train station. Oyster lovers delight. A truly fantastic breakfast. Charming. Great views. WIFI on the main spacious lobby floor. A touch of class for a great getaway...

8/10

Excellent

28 Apr 2014

Verified traveler

It was so nice!

It is a little bit old building but they have many restaurants, nice big bath, a pool and great ocean view.
The staff are so nice! I recommend this. About 1 km and 10 minutes walk from Miyajimaguchi.

8/10

Excellent

23 Feb 2014

Barry

Aki Grand is actually grand

The view from our room was fantastic, room was clean and comfortable, breakfast was excellent, and the free shuttle bus made the location easily accessible. We will choose this hotel for our next stay in the area.

10/10

Exceptional

31 Dec 2013

Cho

Great hotel with excellent location

Excellent hotel with large (for Japan) rooms and nice facilities. Ofuro area is beautiful. Buffet breakfast was very good and worth the money. The shuttle service from the station made transportation very convenient. Highly recommend this hotel.

4/10

Poor

15 Oct 2013

Verified traveler

Good views...bad hotel

the hotel is old and is not nice...not for a 4*, the only good thing the views...horrific restaurants...

10/10

Exceptional

03 Jul 2013

Verified traveler

Excellent surprise

Extremely satisfied. We looked for a hotel close to the Miyajima shrine but could not find anything on the island itself. Thus, we were just happy to find this hotel in reasonably close distance. Without much expectations, the hotel was an extremely nice surprise. We got a room high up in the building with a nice balcony and a great view directly onto the bay, with the Miyajima shrine straight ahead. Wonderful view. The room was spacious and very clean. We were also surprised to have a great public bath in the hotel---not an onset, but a great bath. The hotel has an excellent bus service to the railway station, which is only a 3 min drive, and is also right at the ferry that brings you onto the island with the shrine in about 10 min. At night, the hotel also offers for Yen1500 a 30 min boat ride out to the shrine, which we found very worthwhile and enjoyed it. Upon arrival at the railway station, we did not contact the hotel or wait for the bus but walked to the hotel; that is a very manageable 15 min walk, but the last 5 min are along a rather busy street. That---and the lack of a substantial neighborhood around the hotel---are the only downside that could be raised. All in all, an outstanding cost/performance ratio, though.

Family

10/10

Exceptional

15 Jun 2013

Verified traveler

Amazing!

Amazingly beautiful hotel, slightly dated but very well maintained. Fantastic location, gorgeous views, very friendly and helpful staff.

10/10

Exceptional

06 Jun 2013

Hila

Great location and a beautiful view

The hotel is huge and somewhat impersonal but the rooms are very large, the beds comfortable and the views fantastic. We would have been happier if there was internet connection and/or Wi-Fi in the room. Also, there was an issue with our breakfast; despite buying a deal which included breakfast we were told by reception that this wasn't the case. After a wait which was quite unpleasant we were told that: no, breakfast was not included, but they'll kindly let us have it anyway. This is not how things should be done and it was embarrassing. However, breakfast was great, so perhaps worth the unpleasantness. Overall we enjoyed our stay and given the chance, would stay there again.

Family

8/10

Excellent

25 Jul 2026

tarou

ホテルスタッフ全員とても優しいし親切で快適に泊まれました
温泉はとてもよかったけど
屋根付き露天風呂は男湯か女湯のどちらかしかなかったので残念

スマホ予約したらメールの文字がバグってて読めなかった。ちょっと困った

6/10

Pleasant

26 Mar 2026

Shinya

景色が良かった。

Family_with_children

8/10

Excellent

02 Feb 2026

N

客質、付属設備は特に問題なし、スタッフの対応、サービスも良かった

Leisure Partner

4/10

Poor

19 Dec 2025

Javier

Hotel en general muy viejo. Habitaciones sin remodelar. Vaños limpios pero muy viejos e incómodos.

Friends_and_family Family

8/10

Excellent

08 Dec 2025

Takashi

ナイトクルーズも含め、とても心地よく過ごさせていただきました

Leisure Self

8/10

Excellent

28 Nov 2025

Kazutaka

短い滞在期間でしたが快適に過ごすことができました。ありがとうございました。

Leisure Family_with_children

10/10

Exceptional

24 Nov 2025

Shuk Fong

房間整潔，職員友善，早晚餐美味。

Leisure Partner

4/10

Poor

18 Nov 2025

KAZUHIRO

二泊しましたが、忙しいのか夕食が出るのが非常に遅く
個室に対応する担当がいない。
また、スタッフの挨拶が無い。

Leisure Family

10/10

Exceptional

18 Oct 2025

Miho

昭和レトロな雰囲気で広い館内でしたが、清掃もいきとどいており、とても気持ちよく過ごせました。
マウンテンビューの予約でしたが、宮島側へアップグレードしてあり、対岸の景色に感動しました。
ナイトクルージングも最高でした。

8/10

Excellent

16 Sep 2025

SATOE

宮島が目の前に見えるホテルで、ナイトクルーズに惹かれて伺いました。
厳島神社の鳥居の近くまでクルーズ船で行き、ライトアップしてくださり、幻想的でとても綺麗でした。
また朝食がバイキングで、普段は朝から食べられない息子が、たくさん食べていました。
特におにぎり！めちゃくちゃ美味しかったです！
あとだし巻き玉子も美味しかったです！
他にも瀬戸内ならではの牡蠣などの食材がたくさんあり、どれも美味しくいただきました。
ただ冷房が全館調整なのか、温度は各部屋では設定できず、布団をかぶって寝てちょうど良かったです。
ありがとうございました。

8/10

Excellent

16 Aug 2025

Fumiko

建物は古いけど、設備は綺麗にしてあり満足でしたが、クーラーの温度設定がなくて、
弱でもキンキンにききます。
繁忙期でしたので、レストランでの応対が不満足でした。
和会席と朝食の味付けが薄い？
出汁がきいていない感じ。改善した方が良いと思います…あと朝食のカレーがレトルトなのも
大変残念でした。
お部屋は良かった。

Leisure Family_with_children

8/10

Excellent

12 May 2025

Hidehiko

オーシャンビューの部屋に滞在し、厳島神社の赤鳥居も部屋から見れ、いい環境です。朝食のバイキングもだし巻きやおにぎりを目の前で調理していたり、メニューも豊富で満足しました。大浴場も露天やサウナもあり充実しています。

Leisure Family

10/10

Exceptional

06 May 2025

Miguel

Excelente

El hotel. Las habitaciones y el personal, todo estaba excelente, nos quedamos en una habitación tradicional, la cual esta muy bien conservada

Partner

6/10

Pleasant

28 Apr 2025

???

出迎えてくれたスタッフさんが、すぐホテル前の駐車場を開けて、誘導してくれました😊
とても静かなホテルで、特に朝のバイキングは、料理の種類も多くて、お腹一杯になりましたが、胃もたれせず快適な一日を過ごす
事が出来ました〜♥特に、朝握って頂いた、
おにぎり最高に、美味しかったです。
お陰様で、母との良い思い出を、作る事が出来ました。ありがとうございました。

Leisure Family

10/10

Exceptional

23 Apr 2025

SHIZUE

観光

安芸グランドホテルは友人に勧められました。大浴場や、料理も最高に良かったです。駅迄の送迎も良かったです。景観も良く東京に帰りたくなかったです。

Friends_and_family Friends

10/10

Exceptional

22 Apr 2025

shigemoto

good

Leisure Family

10/10

Exceptional

07 Apr 2025

takeru

とても満足です。
また宿泊したいと思います！
ありがとうございました！

Leisure Partner

4/10

Poor

03 Apr 2025

Naoko

料理がおいしくない。
メンイがない。
楽しみにしていた、朝食も美味しいものがなかった。

Leisure Family_with_children

10/10

Exceptional

01 Apr 2025

Misaki

今回は、観光目的で母と2人で利用した。全体的に、とても快適に過ごすことができ、いい思い出に残る広島旅行となった。

特に良かったところは3つ。

まず、スタッフの対応がいい。帰り際、「ありがとうございました！」と深々とお辞儀をして元気よく最後の挨拶をしてくれた時はとても嬉しく、また来たいなと思わせてくれた。

2つ目は、景色。部屋が海側だったので、ベランダから見える厳島神社の大鳥居は最高だった。

3つ目は、最寄りの駅での無料送迎サービス。最寄りの駅からホテルまでは歩いて15分近くかかるので、無料の送迎サービスはとてもありがたく、何度も利用させてもらった。

1つ改善点を挙げるとすれば、エレベーターで一気に1階まで行くことができなかったので、大浴場やレストランを利用するときに不便だった。足が不自由な方は気をつけた方がいい。

Leisure Family

8/10

Excellent

27 Mar 2025

??

売店で販売しているお茶の抽選期間の管理

8/10

Excellent

23 Mar 2025

Noriko

室内の清掃がとても行き届いていた。スタッフの対応がとても丁寧で、対応も早く素晴らしかった。

Leisure Family_with_children

10/10

Exceptional

21 Mar 2025

Rie

電話応答接客申し分ないです。凄く良い。
ただ建物が年数たっているので部屋の空調が個々で調整できない事、隣の部屋の騒音が響く、お風呂が貸切しか海が見える露天風呂がない。そこが非常に残念。
ホテル周辺に歩いて行けるような夕食を食べる所がない。夕食無しだと非常に難しい。
ホテル内にレンジを設置してもらえると
夕食無しでも温められます。

Leisure Family

10/10

Exceptional

18 Mar 2025

Lydia de

We had such an amazing experience at this hotel. We both have tattoos, so we booked the private onsen which happened to have the most breathtaking view. We enjoyed it so much! The kaiseki dinner was tasty and the intention to detail was impressive. The view from our room was also incredible and the staff was very friendly. Would absolutely recommend staying here.

Leisure Partner

8/10

Excellent

03 Mar 2025

Ka Yu

Nice rental onsen

Leisure Friends

8/10

Excellent

25 Feb 2025

YOSHIHITO

室内の音が漏れやすく、安眠できなかった。お客さんのもんだいですが。設備は豪華でよかった。

Leisure Family

8/10

Excellent

03 Jan 2025

MIKI

ロビー、フロント、売店が広々として綺麗。
ナイトクルージングが非常に良かった。
止まり客の数が多いので、お風呂がもう少し大きい方が良かった。

Leisure Family

10/10

Exceptional

28 Dec 2024

??

宮島の鳥居までのナイトクルージングは最高でした。昼間の宮島までの移動に船上タクシー？を利用したのですが、鳥居の近くまで運転してくれて、値段はフェリーより高めですが、味わうことができない雰囲気もあり、とても良かったです。お勧めです。

Leisure Family_with_children

10/10

Exceptional

26 Nov 2024

CHIKAKO

送迎バスがあり、助かりました。
リニューアルしてあるので、良かったです。
ただ、一般のお風呂からは景色が見えず残念でした。

10/10

Exceptional

18 Nov 2024

???

スタッフの方も皆様丁寧で大変寛がせていただきました。

8/10

Excellent

09 Nov 2024

NORIKO

食事会場が大広間だったのでまるで団体旅行みたいな感じで高級感が無かったこと（これはプランのせいかも）、送迎バスの乗り場が分かりにくかったこと、外で待たされるのにかなり遅れてきたことが残念。
その他は高評価です。
特にお土産売り場は見応えあるのでオススメです。

Leisure Friends

8/10

Excellent

05 Nov 2024

tatsuo

このホテルは最高です。食事も美味しいし、窓からの景色は最高です。お風呂も良かった、、、、特に貸切露天風呂は予約したほうが良いです。最高です。ナイトクルーズも行って良かった、あんなに近くまで行けるとは、、、、　　また広島に行くならここに泊まります。

Friends_and_family Family

8/10

Excellent

04 Nov 2024

shoko

駐車場　敷地内にあったらうれしい

8/10

Excellent

17 Oct 2024

Naoko

玄関に着くと直ぐに名前の確認をして荷物を部屋まで届けてくれてありがたかった。お部屋は綺麗、朝食のも美味しかった、お風呂もとても広くてゆっくり入れました。また泊まらせていただきたいと思います。

Leisure Family

8/10

Excellent

09 Oct 2024

yoshihiro

これは客の質の問題なのですが家族客が隣室だとやはり生活音が気になります。
禁煙室に居ましたが近室の客がバルコニーで喫煙して煙が自室に入って来たのには困りました。

Leisure Family

10/10

Exceptional

08 Oct 2024

HISATAKA

とても良かったです

Partner

8/10

Excellent

03 Oct 2024

Véronique

Very nice room with a beautiful view on Miyajima. Onsen very clean and very agreable. Staff courteous, polite and helpful. Boutique also very nice. Shuttle service from the Miyajimaguchi station much appreciated. Restaurant is not up to 4* hotel: expensive and ordinary. Despite that, i do recommand warmly. We had a very beautiful stay.

Leisure Partner

6/10

Pleasant

30 Sep 2024

arata

スタッフのサービス、ホスピタリティは充分です。
朝食ビュッフェはクオリティが低く感じました。

Self

8/10

Excellent

25 Sep 2024

??

ご飯も美味しく室内も綺麗で
SPもよかったです
夜のクルージング楽しめました

Leisure Friends

10/10

Exceptional

22 Sep 2024

Marimo

受付の方がとても丁寧で良かったです。
宮島のナイトクルーズ、朝ごはんのおにぎりもとても魅力的でした。

Leisure Family

2/10

Poor

12 Sep 2024

Mitsuhiro

露天風呂、サウナの故障は宿泊の楽しみが半減しました。　最低でもチェックイン時に説明があっても良かったのでは。
貸切露天風呂は蟻が大量発生しており気持ち悪く入る価値はないと思います

Leisure Friends

10/10

Exceptional

02 Sep 2024

Yoshiaki

私共夫婦は、足の悪いお互いの両親と20年ぶりに宮島にある厳島神社の参拝のため9月に入ってすぐのタイミングで貴ホテルを利用させて頂きました。

貴ホテルは、かねてより親の介護のための往復に利用している航空機の機内誌に紹介記事があり私と妻が気に入り是非とも一緒に行ってみたいと思い選ばさせて頂きました。

さすがは貴ホテル、
お部屋からは宮島をきれいに見渡すことができ時間と共に移り変わる景色に見とれる贅沢な時間を過ごさせて頂きました。

食事も朝夕食共に季節に合わせた内容でたくさんの種類のお料理を広島のお酒と共に大変美味しく頂くことができました。
また、大浴場も脱衣所含め広く清潔でゆったりと心ゆくまで利用させて頂きました。

スタッフの皆様もわがままな私共に嫌な顔1つせずフレンドリーで丁寧にしかも温かく接して頂くなどプロの仕事を見させて頂くことができました。

お陰様で、私共一同楽しく心に残る旅になりました。

次回も、宿泊する機会がありましたらお願いしたいと思います。
ありがとうございました。

10/10

Exceptional

22 Aug 2024

Takanori

とても満足しました。スタッフさんの対応もよかったです。

8/10

Excellent

28 Jul 2024

Hisae

スタッフさんが優しくて施設は古いですが、とてもきれいで清潔でした。お料理も食べきれないくらいありおいしかったです。

6/10

Pleasant