Name: Aloft Kuala Lumpur Sentral
Address: Jalan Stesen Sentral, 5, Kuala Lumpur, 50470, MY

8/10

Excellent

20 Jul 2026

Filiberto

Great location, next to the train to the airport. Also quite convenient t the downtown. Modern, well maintained.

10/10

Exceptional

17 Jul 2026

Rajan

The staff were friendly, the TV had youtube so i was able to watch content I like. The volume button on the TV was very weird Bad design from Samsung. Bed was comfortable, shower is nice. The best thing is you can walk into nu sentral mall or catch any of the trains from KL Sentral.

Self

10/10

Exceptional

17 Jul 2026

Marci

This hotel was WOW. The rooms, the pool, the gym, the staff….and the breakfast buffet was mind blowing! The location was incredible for us as we were catching the train from KL sentral, but if you want to be closer to KL CBD you need to catch trains or grab.
Highly highly recommend staying here.

Family_with_children

10/10

Exceptional

14 Jul 2026

Rachel Janine

Awesome place to stay, breakfast was delicious with freshly made prata and thosai, noodles. The mall is just next door so with massage places.

10/10

Exceptional

13 Jul 2026

Moinul

Beautiful hotel in an excellent location! We thoroughly enjoyed our stay! The rooftop bar and swimming pool was amazing as was the view from our room! The sumptuous free breakfast was icing on the cake. Centrally located with connections to subway and train and next to a beautiful mall! I would highly recommend this place! Loved it!!

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Muhammad Faisal

It was a very good hotel next/connected to a mall and train station. Staff was very good. Loft room we booked was very nice.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Muhammad Faisal

Good choices in breakfast.. clean property..excellent staff

10/10

Exceptional

03 Jul 2026

Gurupraanesh

Travelled with family. Very spacious rooms and excellent location. Breakfast buffet included many vegetarian options. Will definitely stay again!

Family_with_children

8/10

Excellent

22 Jun 2026

Gregory

I've stayed in other Alofts, and this is much the same: modern, well-maintained and kind of generic. It's attached to KL's central train station and a shopping mall, so the location couldn't be much more convenient. The breakfast is good, but the dining area is not well-designed, so you have to navigate a zoo-like atmosphere in an oddly designed space to eat in the mornings.

Self

10/10

Exceptional

22 Jun 2026

Karen

Location & access to public transport overall hotel experience breakfast excellent & staff very friendly must mention Subramaniam G ..Return stay so it must be good

Partner

8/10

Excellent

21 Jun 2026

Sun Wai

Room clean & nice

Family_with_children

10/10

Exceptional

19 Jun 2026

Karen

Return visit handy location with its own shopping mall, train monorail airport train hotel has great size rooms comfortable facilities excellent good breakfast & staff are efficient & friendly

Partner

10/10

Exceptional

17 Jun 2026

Yee

The general experience was great, except the parking experience. You need to queue and validate your car plate and pay at the reception, it isn't particularly efficient when you have a long queue of guests who are checking in. After validalidation, the parking barrier won't lift up on exit and we had to go back to the hotel. Luckily, one of the staff member has been really helpful and resolve the issue. This is definitely something to review and improve.

Friends_and_family Family

8/10

Excellent

13 Jun 2026

Zhin Kwang

The restaurant staff was great

Self

6/10

Pleasant

12 Jun 2026

Winston

Here for business, room is decent but the facing is right in front of the metro which is very noisy throughout the day and night. Aircon is noisy if I set it to 2 bars and above. If you are a light sleeper, take note. Breakfast was decent but fruit flies are trying to feast on my meal as well… Location is good and there is a link bridge from the hotel to NU Sentral Mall.

Business

10/10

Exceptional

08 Jun 2026

Gordon

I had a king room and it was a great big room, plenty of space and storage area for hanging clothes etc. Liggage rack is stored under the TV but you can place it where you want which was great as well. Big comfortable bed. Only thing that would improve the room would be to renew the toilet and shower area sealant and fittings they look tired now. Staff are all really helpful and pleasant. With the hotel being linked to KL Sentral makes it really easy to get to the airport, plenty eating and shopping in the NU Sentral shopping mall which is all part of the station. When you get to the station go up the escalators to NU Sentral and Ben's right to the hotel via the the link bridge. The bridge takes you to floor 1 so if going to reception you need to go down to G in the first set of of elevators, if going up to your room you can keep walking past the restaurant and its tables to the other set of elevators.

Self

8/10

Excellent

08 Jun 2026

Kung Ho

The hotel need renovation to elevate the experience

Self

10/10

Exceptional

06 Jun 2026

Scott

I love this hotel and stay here two
or three times per year and it never disappoints. Great location, value for money and I honestly feel all the staff are excellent . Highly recommend it for a KL stay .

Self

8/10

Excellent

05 Jun 2026

Chanda Naran

Room was basic but I expected this. Location is fantastic attached to the train station and Nu Sental mall. Brickfields is across the road for amazing dining options. If you are looking for convenience with no frills this was great! Breakfast, good options but for a vegetarian it was limited.

Self

10/10

Exceptional

04 Jun 2026

Sridhar

Awesome location. Awesome breakfast. Great pool. Very friendly staff. Next to KL Sentral and Nu mall. Very convenient. Direct train to Airport and Batu caves.

Family

10/10

Exceptional

23 May 2026

Charlie

Had a wonderful weekend stay at Aloft Kuala Lumpur! The hotel is very well connected to KL Sentral station, which made my journey from Johor Bahru by train extremely convenient and stress-free. The location is excellent, with plenty of amenities, restaurants, and shops nearby.

The room was clean, comfortable, and modern, and the staff were friendly and helpful throughout my stay. I also enjoyed the vibrant atmosphere and great facilities. Overall, it was a very pleasant experience and I would definitely stay here again on my next trip to Kuala Lumpur.

Partner

10/10

Exceptional

22 May 2026

angela

Lovely hotel and very convenient location for train and metro. Staff are friendly and helpful. Lots of shopping and food options.

Partner

10/10

Exceptional

15 May 2026

Guillermo

.

Self

10/10

Exceptional

15 May 2026

Graeme

Great location right by Sentral station and shopping Centre. And also good for picking up a car at the nearby europcar depot.
Fabulous breakfast, possibly the best breakfast selection that I’ve seen anywhere in a hotel.

Partner

8/10

Excellent

14 May 2026

Hon Chong

Super convenient connection to train services and mall.

Family

10/10

Exceptional

10 May 2026

Anna Louise

Breakfast spread was impressive and had plenty of options to choose from. Property is well maintained and very clean. Room was big and we really enjoyed our stay here. Looking forward to coming back!

Family

8/10

Excellent

10 May 2026

pei yau

Good location. Staff was friendly, breakfast spread was good. Just wanted to highlight that the upper seatings with high chairs is not suitable for elderly or customers with disability. Staff must be more alert when assigning those seats to these family .

Friends_and_family Friends

10/10

Exceptional

04 May 2026

Leonie

Absolutely love the location of this hotel - right by KL's main public transportation hub.

10/10

Exceptional

28 Apr 2026

damyanti

Great breakfast and great location, loved and enjoyed the roof top bar and pool

Family

8/10

Excellent

27 Apr 2026

Prem

The only thing that I could say that was an inconvenience was that I couldn’t heat up my food.
Please create another place just for people who can heat up their meals or milk etc
Because sometimes we need to feed our children at odd hours or an elderly mother
And it’s in conversation when someone says
Oh we can’t allow you to do that
Because it can contaminate out microwave.
It’s always important to have it available to the Guest who are staying at your facility.

Friends_and_family Family

6/10

Pleasant

23 Apr 2026

LLOYD

The only advantage of this hotel is their location next to the KL Sentral MRT station, offering a direct 30 minutes express train to the airport.

An average hotel in every aspect, the room is literally bare offering only essential.

Partner

10/10

Exceptional

20 Apr 2026

Neil

Central location, just over the street from Sentral station and direct access via a walkway into a shopping mall. Room was cleaned and spacious. Nice rooftop bar with a pool and the choice at breakfast was great. Would recommend for a good hotel close to train links for the airport and metro lines.

Partner

10/10

Exceptional

17 Apr 2026

Lai Wan

T parking lot not lightened enough and breakfast foods need improvement compare two years ago

8/10

Excellent

14 Apr 2026

Rusminah

Cleanliness staff breakfast was all good. Kept coming bck to stay whenever im in KL.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Jeremy

Breakfast had a lot of variety though the food tasted ordinary. What I like best about the hotel is the convenience as it's next to KL Sentral and Nu Sentral mall, which is good for public transport users like me and easy to get to the airport and buy stuff.

Self

10/10

Exceptional

12 Apr 2026

Theresa

Get off the plane. Take KLIA express train which takes 23 minutes to Sentral. Look for signs for Aloft Hotel NU station. That’s the key. If you know this, it’s fast and easy.

No need to get wet or hot at anytime cuz it’s all covered and almost all air conditioned.

Room size is good.
Pressure of shower is good.
Pool is good except you can’t swim if it’s raining for fear of lightning.

Booked hotel for Sentral location and swimming pool.

Partner

10/10

Exceptional

12 Apr 2026

Allen

I arrived late and only needed to stay one night. The location was great. From the airport it was about a one hour adventure. Train and a short walk. Even arriving at 10PM to KUL i was at the hotel at about 11:15. The breakfast was excellent. Many great choices and several personal preparations also. A great place for one night or many. :)

Self

8/10

Excellent

29 Mar 2026

Leona

Packed breakfast as organised as departure was 5am.
Fire alarm came on just after midnight, and no advice was
announced, to go back to sleep. A bit disturbing but too sleepy to climb down the fire stairs to find out if there was really a fire !

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Sarwananthan

AC worked well and staff very helpful

Family

10/10

Exceptional

22 Mar 2026

Karthik

Good

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Joshua

The staff all knew my name & it was an amazing touch

Self

8/10

Excellent

15 Mar 2026

Beeyan

Great location if you plan to use the railway system, right next to Kl Sentral station, a short walk within the buildings. Next to the Sentral Mall, food galore everywhere you look. A huge spread buffet breakfast, great value. Only downside is that the slightest noise outside can be heard through the door. Maybe a good insulation around the door can help.

Friends_and_family Friends

8/10

Excellent

11 Mar 2026

Narinder

centrally located to public transport and Malls. easy access to klia train serivce.

breakfast was excellent had the Rawa dosa very nice made by an expert

Self

10/10

Exceptional

08 Mar 2026

MOHAN

Good

10/10

Exceptional

04 Mar 2026

Shahul

Was very conveniently located; very clean and well maintained. Excellent service staff.

Self

8/10

Excellent

04 Mar 2026

Bee Lian

Good

10/10

Exceptional

28 Feb 2026

Suyin

Very comfortable hotel, friendly and helpful staff, great location. Breakfast is also very good. Excellent value for the price.

Partner

10/10

Exceptional

24 Feb 2026

Shiang

Friendly staff, good breakfast, good housekeepimg service ( speedy services). All.good

10/10

Exceptional

22 Feb 2026

Akika

All staffs were very friendly and thoughtful!

Friends

8/10

Excellent

18 Feb 2026

Howard

Room very clean. Check in staff was very efficient and fast. Bad things were another key card was needed to keep air con running in room and was not provided. And shower water pressure was a bit low. Breakfast was good but needed extra staff to clear empty plates for the extra people; surely you can see that from the rooms occupancy or booking surge during chinese new year.

Family

10/10

Exceptional

15 Feb 2026

ammarah

Great service! I left KL for four days and was returning to Aloft and they held my luggage instead of relying on 3rd party storage.

Their breakfast was also incredible, so much variety.

Self

10/10

Exceptional

14 Feb 2026

Andrew

room was spotlessly clean. Staffs are very friendly.

Leisure Partner

10/10

Exceptional

14 Feb 2026

Rama

Courteous staff, location excellent.

10/10

Exceptional

14 Feb 2026

Lakshmi

The room was okay . The towels were old and ripping on the edges . The rug in the room was old and didn’t look appealing. The bathroom was also old . The sink was not draining . When I called someone came and plunged it for it to drain .

Leisure Friends

10/10

Exceptional

10 Feb 2026

Anne Marie

Everything was perfect with this place: staff, location (at the central station connecting with all the major lines) and the breakfast buffet. The best I ever had before. Highly recommend

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Lloyd

Room was great

Friends_and_family Family

10/10

Exceptional

28 Jan 2026

Mei

Very good location

4/10

Poor

21 Jan 2026

c

Dissapointed by service and quality of XYZ restaurant. Service was so slow I had to leave without reciving what Id ordered and they have refused to give a refund. Poor area is dated and showing lots of wear which I wouldnt expect for this calibre of property.

Business

8/10

Excellent

21 Jan 2026

Anthony

Great location next to Sentral station and Nu shopping centre with easy access by internal walk through. Had 3 in a loft room. Sofa bed took up most space downstairs, but it worked for us. Lucky there is a toilet upstairs. Big bathroom otherwise facilities average for large hotel. The upstairs bar and pool did not give me the 'vibe' so didn't go there. Gym average size not that big, restaurant only frequented for buffet brekky was decent size but still queued one morning, otherwise good for family vacation. Wifi pretty good to me. But best of all is location although there are a few other hotels around to choose form like Hilton and Le Meridien. Aloft is Marriott. From and to airport on train very convenient. And if you have MAS flight as we did can check in there too.

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Wing

The location of this hotel is 100 out of a 100. Express train direct from the airport to KL sentral where the hotel connects to without going outside on the street. Staff are extremely friendly. Hotel is clean and very well maintained. I'll recommend my families to stay here if they go to KL. KL sentral has all the transportation connections and it's a big shopping mall as well. Same can be said to Hilton and meridian, cost a bit more.

Leisure Family

10/10

Exceptional

18 Jan 2026

Sagar

Clean rooms , perfect location to central mall and train station very good food and hospitality

10/10

Exceptional

18 Jan 2026

So Hing Wendy

The room is clear, also I love their buffet. It has wide spread of choice on their buffet menu.

10/10

Exceptional

13 Jan 2026

Ather

Clean room, fantastic breakfast.

Friends_and_family Family

8/10

Excellent

12 Jan 2026

Melanie

Friendly staff, easy access to transport options.

8/10

Excellent

12 Jan 2026

wei mun

Clean rooms, friendly staff. Breakfast is good with verities.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Asita

We had a great experience staying at Aloft Sentral. Everything from check-in to check-out was smooth and enjoyable. The breakfast buffet was excellent, with a wide variety of options and good quality food – easily one of the highlights of our stay.

The location is fantastic. Being connected to the shopping mall and having direct access to the monorail made getting around Kuala Lumpur incredibly easy and convenient. It’s a very central base, especially for first-time visitors.

The staff were outstanding – super friendly, welcoming, and genuinely helpful throughout our stay. The room and bathroom were both in great condition, clean, modern, and comfortable.

Overall, this hotel offered excellent value and comfort, and we would definitely stay here again when visiting KL.

Leisure Family

8/10

Excellent

02 Jan 2026

James

All aspect of room services was satisfactory. No negative feedback.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

THI NGOC DUNG

The room was clean. Staff are courteous. Good breakfast. Thank you

Leisure

10/10

Exceptional

27 Dec 2025

Wan Heong

Room is clean & spacious, comfortable bedding

Friends_and_family Family

8/10

Excellent

26 Dec 2025

Maisie

We stayed in a suite and it was spacious - had 2 toilets & 2 wash basins. Location was excellent with direct access to KL Sentral Train Station & NU Sentral shopping mall

Despite informing the hotel a couple of days in advance that we’d be checking in at the scheduled 3pm, our room wasn’t ready for an hour

Partner

8/10

Excellent

25 Dec 2025

Muhd

Did not opt for hotel breakfast.

Friends_and_family Family

6/10

Pleasant

23 Dec 2025

Claire

This is super close to the train station which is perfect for getting to the airport and Batu Caves etc. also little India and a mall is there and its Easy to walk around the city from here.
The only issue we had was due to my claustrophobia which means I cannot get into a lift. We stayed here twice and both times I emailed ahead of time to ask if it was possible to have slower level room and to Use a staircase instead of a lift and was advised that it was no problem and was noted on the booking but every time I needed to get to or from the room, I had to go through lengthy explanations and wait for a long time to be “escorted” down the stairs. Being escorted wasn’t too much of an issue but I just expected it to be less of a problem when o had emailed ahead.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Ahson

Great room, great service, and great breakfast buffet. We stayed at an Aloft in Stuttgart but the KL Sentral Aloft was better in my opinion. I would gladly stay here, or at any Aloft facility again.

10/10

Exceptional

19 Dec 2025

KWEE HONG

Safe, clean and conveniently located

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Siew Kiat

Clean room, great customer service and perfect location

Leisure Family

10/10

Exceptional

16 Dec 2025

Jeremy

I loved how big the room was, the gym was a little bit basic but great location service and amazing breakfast choice

Friends_and_family Family

8/10

Excellent

15 Dec 2025

Hock Boon David

Yes

Business

10/10

Exceptional

12 Dec 2025

Wai Fu

Excellent location for a short KL trip

Leisure Partner

10/10

Exceptional

10 Dec 2025

mike

Very convenient to everything

Self

8/10

Excellent

05 Dec 2025

stefanos

Clean

Self

10/10

Exceptional

03 Dec 2025

Paul

Clean room, good service

Business

10/10

Exceptional

03 Dec 2025

Scott

The service from all staff was excellent and I was genuinely impressed by how all the staff (from reception/housekeeping/service) worked hard and with a friendly attitude to make my stay very comfortable.

Self

10/10

Exceptional

26 Nov 2025

Mohd Iswady

Nice environment and friendly staff

Friends_and_family Family

8/10

Excellent

10 Nov 2025

Salmah Bee

Very clean and staff are very courteous.
Easy access for shopping

Business Family

8/10

Excellent

10 Nov 2025

David

staff are very friendly and helpful, ideal location for transport links around city and to airport.
some refurbishment required to rooms.
rooms were clean and serviced daily

Partner

8/10

Excellent

05 Nov 2025

Marziyana

My first time staying at Aloft KL Sentral.

Great attentive staff at concierge and breakfast, ease of check in and out, room well maintained.

Love ++ the buffet breakfast spread.

Very convenient location with less than 5 min walk via connecting bridge to KL Sentral station and Nu Sentral.

Not much room options. We chose the 2 queen bed for 3 pax stay. Room size a bit too small. No additional bed option if we were to take a queen bed option. Great toilet and shower facilities, love that the spacious wardrobe In the toilet. Easy to clean up and get dressed.

Entrance to the room is too dark, There is no light after you walk into the room.

Friends_and_family Friends

10/10

Exceptional

04 Nov 2025

Swee Keow Margaret

Staff was very courteous and timely in delivering toiletries as they forgot there were 4 adults in the room.

Leisure Friends

10/10

Exceptional

18 Oct 2025

Katy

Lovely hotel. Ideal location for being part of KL action while needing to get to
Airport. Easy to find, great staff and well appointed rooms.

8/10

Excellent

12 Oct 2025

Alan

Good hotel & pool area, staff helpful, breakfast fine. For getting around use metro as staff recommend. Area very badly designed with what should be easy connections blocked. Walked to china town got metro back as so much easier. Area is safe, not many bars in area but Hotel has good roof top bar

Leisure Friends

10/10

Exceptional

05 Oct 2025

Shubhi

Family friendly
Location is best

10/10

Exceptional

30 Sep 2025

Adriano

Poor restaurant accomodation

Business

10/10

Exceptional

29 Sep 2025

Bonnie

Located at KL Sentral, didnt even walk outside to enter hotel! Also connected to a mall for food and shopping. Used Grab to get everywhere.

Partner

10/10

Exceptional

27 Sep 2025

Dorothy

Clean room,

10/10

Exceptional

26 Sep 2025

John

Great location. Fantastic breakfast. Excellent staff.

10/10

Exceptional

21 Sep 2025

Gururaghav

The room was very quiet and comfortable. The staff was very accommodating.

Leisure Family_with_children

10/10

Exceptional

16 Sep 2025

Nigel

Brilliant hotel!

One of the best hotels I've stayed in, everything was exceptional and the cost was excellent value for money. I will definitely seek out this hotel chain in the future.

Friends_and_family Family

10/10

Exceptional

11 Sep 2025

****

Classy, clean and spacious rooms. USB plugs for your mobile, tablet or a PC are in all rooms. Liked the infinity pool on the top floor, which felt like private for us only since there was no one using it at night. The pool water was a bit lukewarm (we Europeans like it a bit warmer in hot weather). Staff was super polite and everything was 5 star. Especially convenient for quick to/from airport with KL Sentral station just accross the street which has a direct line to the airport with KLIA Express.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Anish

Family friendly, great service staff

Leisure Family

10/10

Exceptional

05 Sep 2025

Tan Peng Hong

Friendly housekeeping crew - supplied me with plenty of water and coffee plus kept my room clean. Check-in staff was professional, friendly and very helpful.

8/10

Excellent

03 Sep 2025

Mohan

1 min walk to KLIA Express