Hotel Valentino

10/10

Exceptional

25 Jun 2026

Salwan

Great service

Partner

10/10

Exceptional

15 Jun 2026

Diyah Devi

Well located , great staff, helped us with the different things we can Do around . Very close to the train station which made our trip even more easy.
We booked 2 rooms one was fully renovated the other was an old room with AC not working properly n the bathroom was very
Old which made it less attractive .

Family_with_children

6/10

Pleasant

09 Jun 2026

Derek

Clean room and good wifi. The restaurant downstairs was great.

Friends

10/10

Exceptional

09 Jun 2026

Irina

Great place to stay in Rome. Clean, stuff is helpful and friendly

8/10

Excellent

08 Jun 2026

Lynne

Near termini, room was a bit small.
Good quality/price

Family

8/10

Excellent

08 Jun 2026

Mark

Great location, handy to Termini Station. No coffee/tea making facilities in room.

Partner

6/10

Pleasant

05 Jun 2026

Danny

Was disappointed with the hotel.

Friends

10/10

Exceptional

02 Jun 2026

Maria

clean rooms

Family

10/10

Exceptional

30 May 2026

Mike

One of the Staff wasn’t that friendly. The two guys were okay but the young women wasn't. She blew me and my wife off when I made a request for two extra pillows (this was day 2 of the stay). Only got one pillow. She was on the computer as was annoyed that she actually had to address me. Sorry I took up 60 seconds of your shift which by the way I helped pay for.

When we got there originally to check in she was on her shift and blew us off (first time). Went through some stupid map of the landmark sites in 30 seconds….which I really could have cared less about. She did this with lacklustre effort and as if she was driving in a nascar race. If you don’t like your job, don’t take it out on the clients. Maybe find a new job.

The room was clean and to date. A bit noisy outside. I would stay there again but it would be nice if they could accommodate my request for a couple extra pillows to be sent to the room. I do not think I was asking too much.

One made it thanks to the male staff member
But the second never did. For such a simple service request they need to do better as there were lots of options in the area.

I did like that they were five minutes from the train station. We waked from there To the hotel.

Partner

8/10

Excellent

29 May 2026

Jingyi

Hotel staff in reception is really warm-kinded and enthusiastic.He is willing to help you no matter what trouble is.
The good things are location and nice service.
The room is really clean and tidy.
However，Air conditioner can’t use
in May. It will be available in June.And the hotel‘s facilities are a bit old.

Family

8/10

Excellent

25 May 2026

stacy

Rooms were very clean , close to train station and most of the sites in Rome were within walking distance

Family

6/10

Pleasant

24 May 2026

Emma

There was a man at the front desk who was so wonderful and helpful. He made us feel really welcome and was very accommodating.

Friends

4/10

Poor

23 May 2026

Stephanie

The location was good. The man on reception was lovely, bit that was the only positives. The sheet on the bed was filthy. The shower was so cold. No space to put your cases so was stepping over them to get to the shower. Would not recommend.

Friends_and_family Family

2/10

Poor

23 May 2026

Kiu

Both of the older and younger female managers were so rude. The younger one with a blank face couldn’t careless if you have a concern and the older one would start talking and she intimidating raises her voices loudly speaking in Italian in a very condescending way like she is trying to shove whatever the concerns you brought up that they don’t like to hear nor care down your throat. My concern was my room I booked online with Expedia which looked very nice and modern online and the room they gave me looked nothing like it. What we got was an old and rundown room it was terrible. Don’t stay here they don’t care and says it’s your fault you and they are fully booked so too bad!

2/10

Poor

21 May 2026

Joenar

The website like many others is very deceiving. The room looks clean and spacious but when we got there it was the opposite. From hairdryer to toilet seat everything was broken! The staff’s attitude was extremely horrible and they made it seemed like we were an inconvenience. I do not recommend this hotel to anyone. Lastly, it was a loud experience and others was playing music until 3 AM in the morning.

Family

10/10

Exceptional

19 May 2026

stacy

Rooms were extremely clean and the hotel is ideally located, I would recommend staying here for exploring Rome

Friends

10/10

Exceptional

10 May 2026

Fernando A

Spacious and neat room

Friends

6/10

Pleasant

02 May 2026

Tonya

Shops nearby

Family

6/10

Pleasant

27 Apr 2026

Leslie

Close to the Bus station, but room was right above a restaurant and the area was sketchy with very loud noise all night long.

Partner

6/10

Pleasant

12 Apr 2026

paul

Clean basic hotel, what i expected for the money, miserable woman on reception, great location for the train station. Just very noisy

6/10

Pleasant

09 Apr 2026

Agustin

Okey

Partner

10/10

Exceptional

27 Mar 2026

Colin Blair

Perfect location walk to everything!! Large clean room and bathroom, helpful & friendly staff

Partner

10/10

Exceptional

18 Mar 2026

Cindy

I didn't personally use the laundry room. But they kept our room cleaned everyday. Everything was amazing

Friends

10/10

Exceptional

26 Feb 2026

Michelle

Luca was amazing love how helpful he is and the restaurant on left next door was amazing must go to

Friends_and_family Family

10/10

Exceptional

22 Jan 2026

Oliwia

I highly recommend this hotel. Our stay has been absolutely fantastic. The rooms are very modern and cozy. The rooms were cleaned daily. Upon arrival, we were greeter by a lively reception man. He was extremely helpful and welcoming. The location is very handy as its close to all thmain

10/10

Exceptional

21 Nov 2025

Erin

We were greeted with excellent location ideas and a clean room and access information. The hotel was a block away from the train station and within walking distance for all our Rome activities.

Leisure Friends

4/10

Poor

18 Nov 2025

Alana

Yes but scetchy area bums and dirty

Leisure Partner

8/10

Excellent

11 Nov 2025

WAI CHING

Room is a bit small but very clean.

Leisure Friends

6/10

Pleasant

02 Nov 2025

Danny

The AC did not work well (room 305) and had to ask for toilet paper.

6/10

Pleasant

31 Oct 2025

Alison

Room was very clean, and very basic as a place to sleep after lots of sightseeing. One staff member was extremely friendly and helpful, and one was so aloof, I need to find a another word. Very close to Termini station, which was convenient, and 15-20 minute walk to many sights. Both nights were a bit noisy in the corridor, which woke both me and my children. So very basic, but clean, if you’re on a budget.

Leisure Family

6/10

Pleasant

31 Oct 2025

Man Biu

Very convenient location near Termini.
Room is clean but quite small
People are smoking in the hotel entrance

8/10

Excellent

17 Oct 2025

Wing Ming Joses

The highlight of this property is its location.3-4 minutes to/from Termini station is the part. There is a small elevator makes moving luggage up and down a lot easier. The 24 hour front desk was also a plus. The only downside is the room suite door keeps hitting the floor making loud sound.

Leisure Family

10/10

Exceptional

25 Sep 2025

Linda

Very friendly staff. Small room which was fine with us. So close to the train station. We would stay there again.

Partner

10/10

Exceptional

20 Sep 2025

Maria

Short stay. Great stay!

8/10

Excellent

10 Sep 2025

Kasra

Nice staff. Clean rooms. Very convenient transportation but dirty neighborhood.

Leisure Partner

10/10

Exceptional

05 Sep 2025

Tanya

Property was close to the train station and was close to all the major sites. The staff was very friendly.

10/10

Exceptional

27 Jul 2025

Lynne

Really nice room. Very modern and stylish

Leisure Partner

8/10

Excellent

18 Jun 2025

Emma

For us, the location was perfect as right next to the station. However did feel a little dodgy late at night so be aware. Hotel staff weren’t the friendliest or most helpful. Room was excellent

Leisure Partner

6/10

Pleasant

18 Jun 2025

Johnny Chinh

Location Location Location, about the room, the bathroom is updated but there's absolutely nothing less provided

Leisure Partner

8/10

Excellent

08 Jun 2025

Landy

Convenience & Clean

We stayed 2 nights. It’s convenience, safe and clean. Tons of restaurant options around. Hotel entrance with secured gate and expect monitoring 24 hours base.

Friends_and_family Friends

6/10

Pleasant

06 Jun 2025

Astrid

Our room seemed clean at first, but upon closer inspection we found some very unsanitary stains.
As well, the front desk staff seemed helpful at first- until you asked a simple question. Two were quite abrupt and rude- with one raising his voice and becoming hostile.
Not recommended.

Leisure Friends

2/10

Poor

05 Jun 2025

Liliana

Horrible hotel. The only plus is that Roma Termini is nearby. I complained multiple times about an “emergency” light in the hallway in my room that is on 24/7 it is a bright LED light that illuminates the whole room. I called and complained to reception. They came up the first night and were able to turn off the breaker leading to that light. The second night it came back on and stayed on the entire night. I called again, and the guy told me he was going to come. He said he already showed how to turn the breaker off I told him I tried that and it’s not working. Finally came up and realized that and it was not working. He told me there was nothing that he could do about it. There was no other vacant rooms that he could switch me too. He said he had to deal with it we were unable to sleep for the six nights, so we stay in the hotel due to this bright light sea images to see that illuminate the whole room and points directly at the bed. The bed is super uncomfortable for like a hard cardboard material. The only thing I can say is good iss that the housekeeper is very sweet and thorough and cleaning the rooms. They’re very clean. Never recommending this Hotel.

Leisure Partner

8/10

Excellent

29 May 2025

HECTOR

That was a little noisy

Leisure Family

8/10

Excellent

27 May 2025

Gary

Only a half-block walk from the train station. Many Rome attractions are within a 20 minute walking distance. The staff members are very friendly and helpful. The elevator is tiny but adequate.

Leisure Partner

10/10

Exceptional

26 May 2025

Roxanne

Luca was great…female attendant was not as helpful or friendly. We had a great time.wonderful,location

Leisure Family_with_children

10/10

Exceptional

13 May 2025

Rumer

Hotel is walkable from train station which was great for us.

Leisure Partner

8/10

Excellent

12 May 2025

Jcm

Staff is very friendly and helpful

Leisure Family

10/10

Exceptional

26 Apr 2025

nikolay

Central location and very close to Roma Termini Train Station

Leisure Self

10/10

Exceptional

24 Apr 2025

Monica

The room was wonderful and comfortable. Great location and easy to get around

Leisure Partner

10/10

Exceptional

15 Apr 2025

Jonathan

The staff were very nice and helped a lot with directions. Making us feel very welcome here in Rome as our first time

10/10

Exceptional

03 Apr 2025

Narcisa

Very friendly family owned place, excellent food options around

Leisure Family

2/10

Poor

15 Dec 2024

Alex

Absolutely awful place to stay cupboard doors falling off, shower not working as scaled so badly. Windows very low a child could easliy fall out.

Leisure Friends

4/10

Poor

15 Dec 2024

Elizabeth

Very basic the website give a false impression. The entrance is quite depressing and I can see where there would be any place to eat breakfast. Reception is untidy although the gentleman was friendly. The wardrobe door did not fit the wardrobe and the shower squirted out all over the place. Luckily we only went in to sleep and didn’t have to spend very long there. Towels and bedding were clean and room was serviced each day. It is in a good location

Leisure Friends

8/10

Excellent

17 Nov 2024

Enzo

Location was great

Leisure Self

10/10

Exceptional

02 Nov 2024

Christopher

Great location!

Business_and_leisure Family

10/10

Exceptional

29 Oct 2024

Telbia

My room was big and clean, what i didnt liked it was the area is populated by black people who are drinking and smoking , it is not safe to walk night time especially for women,

Leisure Partner

8/10

Excellent

26 Oct 2024

Bann

The staff were really good and helpful. Provided information related to the historical sites and we had no issues communicating with them in English

6/10

Pleasant

26 Oct 2024

Vicky Pao Lien

Just ok

6/10

Pleasant

18 Oct 2024

Bill

First thing have euros on hand to pay a room tax fee. Credit card not accepted only cash-euros.

The room was located on a busy street with street lights streaming in at night and noise from people, cars, and motorcycles.

Leisure Partner

10/10

Exceptional

15 Oct 2024

Jean-Pierre

L'Hotel Valentino Palace è fantastico per la sua posizione, assicuratevi di andare al ristorante accanto e incontrare Giovanni Valentino, il cibo è delizioso, l'atmosfera è fantastica, il personale vi fa sentire come se foste parte della famiglia.
Grazie

8/10

Excellent

11 Oct 2024

Wilson

It was a very convenient location in one block away from train station

Partner

4/10

Poor

07 Oct 2024

Maritza

Staff was very rude when there’s a problem with the room. Owner did not want to fix issue.

Leisure Family

10/10

Exceptional

07 Oct 2024

Clarence

I was at this hotel with my wife 2 nights, Sept 24th & 25th 2024. This hotel is very close the the main train station on a quiet street. The room was very nice and clean. It is a family run hotel and had several interactions with the father and especially the son who helped and solved any issues very quickly. I recommend eating at their restaurant attached as food was very good at a reasonable price. The owner and tall waiter were funny and entertaining. I would highly recommend staying at this hotel. Have no negative comments and will stay here again if I ever go back to Rome.
Thanks Clarence & Wendy from Ottawa Canada

Leisure Partner

8/10

Excellent

02 Oct 2024

Fred

Manager, Lucca, was very helpful and personable. Hotel is being renovated so won’t comment on it’s condition prematurely.

Friends_and_family Family

6/10

Pleasant

02 Oct 2024

Helly Jayesh

This was good property for its price. It’s right in the city centre. Very walkable area. 5 minutes walk to the Roma Termini station so very convenient.

Leisure Partner

2/10

Poor

01 Oct 2024

Patricia

Your staff was not friendly or helpful when the fridge did not work for 2 days. I suggest your front desk staff be more friendly to guests. This was quite disturbing to me. The fridge was fixed only when they saw the negative review.

6/10

Pleasant

29 Sep 2024

Peter

Room small but clean. Shower didn’t work well. One partial roll toilet paper for two days, not replaced and no spare. Staff helpful.

Leisure Partner

10/10

Exceptional

28 Sep 2024

Amet Durant

The staff were helpful and kind.

Business Self

10/10

Exceptional

27 Sep 2024

Larry

Enjoyed our stay!!

Leisure Partner

10/10

Exceptional

22 Sep 2024

Joshua

Great place to stay!

Updated rooms. Great AC and close to all major areas.

Partner

8/10

Excellent

21 Sep 2024

candy

Only issue is a bit hot when I check in at lobby which is small and stuffy, otherwise no complain, room is acceptable size for the price and center area which is extremely close to railway station

Partner

2/10

Poor

20 Sep 2024

john

Does not look like picture
Room was coffin sized 6’x 12’
The room was so small that the bed blocked 1/2 of the hallway making it a safety hazard
Tiny bed i am 6’3 and me feet hung over the edge
Sink and Shower drain stopped
I fixed the sink the hotel couldn’t be bothered to fix the shower after the flood (their shower has no edge to stop the water it is just a flat slab of granite or marble
The area is unsafe they have a locked gate in the hallway that you need a room key to use
The area is extremely loud
There was no safe in the room

The positives
It is close to the train station, 5 min walk

STAY AWAY
STAY AWAY

Leisure Partner

8/10

Excellent

19 Sep 2024

michael

Walking distance to most most of Romes most historic places. Good restaurants close by. Friendly staff. Room a bit small but works.

6/10

Pleasant

18 Sep 2024

Suzanne

Was nice and close to train terminal and nice dinner in adjoining restaurant of same name and owner !

6/10

Pleasant

16 Sep 2024

Myriam

The staff was very friendly and helpful. The room was very clean

Leisure Partner

6/10

Pleasant

15 Sep 2024

Susan K

Great location but small room

The bedroom and bathroom were small compared to the photos provided. The last time I stayed. There the room was much larger. The staff went out of their way to help us. The location was great as it was close to the Metro and train station.

Friends_and_family Friends

4/10

Poor

11 Sep 2024

Fernando

Woman at front desk rude, shower didn’t work ants were inside my room, different aspect from online pictures!

Leisure

10/10

Exceptional

11 Sep 2024

Gedeon

Good customer service

Partner

10/10

Exceptional

11 Sep 2024

Tony

Great place.

4/10

Poor

10 Sep 2024

Natalia

I would not recommend this property especially for the price. Our room was clean, but the listing says sound proof walls and we can hear everything from reception laughing, their phones ringing, talking at late hours of night and talking at early hours in the day. It was really exhausting waking up to people talking or laughing when we are so tired for traveling and just want a quiet sleep. The surrounding area is very unsafe and extremely dirty. We saw two physical altercations next to the property that made us very afraid to sleep there. They do have a lock to enter the hotel but that side of the city is not safe for tourists and I would strongly recommend staying at other parts of the city near tourists sights. Almost nothing is walking distance we had to take a bus or metro for everything with felt a little misleading in the description. Although the room was clean there was hardly any amenities for us to use besides a blow dryer. They also require you to pay the city tax in cash, which is crazy considering how high the tax is, you would think you can pay in card but they don’t make exceptions. In other parts of Italy they had no problem accepting a card payment for the city tax for even smaller payments. Overall, I did not enjoy my time at the hotel and wouldn’t recommend it to anyone. The price is far too high for what you get. I will like to flag that there was a really nice man at reception while we were there and he was always kind.

Leisure Family

6/10

Pleasant

01 Sep 2024

Silvana

The hotel is located close to the terminal station and in a bad area. There were a couple of addicted drug people around the hotel and people sleeping near the hotel. It's good for a one or 2 night stay but not for anything longer

4/10

Poor

31 Aug 2024

Verified traveler

We chose this hotel because of its proximity to the train station and we were only in Rome for 2 nights. Unfortunately, it turned out to be an unsavoury neighborhood. The hotel itself was secure with a keyed gate for entry, but a disappointment compared to the photos. Common area windows were taped shut. There was no basic amenities in room (kettle, coffee/tea). There was no safe in the room. Showerhead sprayed the whole bathroom. Very noisy at all hours of night and walls/doors not soundproof at all. I would recommend spending a little more to go to a better area with at least basic amenities.

Partner

8/10

Excellent

13 Aug 2024

Baozhang

Good location close to train station and not far from attractions.

Leisure

10/10

Exceptional

07 Aug 2024

Blendar

The best!

6/10

Pleasant

06 Aug 2024

Mohammed

We stayed in this property for three nights in the middle of July. The hotel is in a good location near the Termini station and lots of shops/restaurants nearby. But neither of the main tourist attractions are walkable, You need either the metro or the bus. We used the bus and avoided metro (to avoid pickpocketing). Contrary to the other reviews, we found the areas safe and walkable even at night. We were dining out around 10/11 in nearby restaurants and never felt unsafe or encountered any issue. Couple of comments on the property: the elevator is quite outdated and quite small, It does not fit more than three person without any luggage. Second, the hotel does not have any option to get iron even on request. They do have laundry service but is quite expensive. The room (triple) was spacious. But it lacked basic amenities (like facial tissues or small bottled body wash or shampoo/conditioner, plastic glass or regular glass for drinking water) that you normally get in north American hotels. I would consider it as a 2-star hotels, not a 3-start ones as claimed.

Leisure Family_with_children

8/10

Excellent

04 Aug 2024

Alexander

The hotel had a good room, it was nice and clean. The downside was that we were unexpectedly forced to pay the city tax in cash, and we had very little cash on us because we didn’t expect this. Also, the area didn’t feel safe.

8/10

Excellent

18 Jul 2024

Matthew

Smoothness check in, A/C worked but I think because we’re on the 5th floor it was just too hot for the AC to keep up but too be expected.

Leisure

4/10

Poor

17 Jul 2024

Victor

Verify the size of the room before book this hotel

The picture of the room in the web site was different to the room assigned.
The mattress was hard, I could feel the springs
The room was too small, the room assigned with the number 301 but in the door had a label with \"living room\", so I felt cheated.
We complain with the reception guy and he told us about to call the police.

Partner

2/10

Poor

15 Jul 2024

Alvin

Basic hot water or kettle for tea or coffee not available. Staff is rude. Would not provide alternative solutions. Not worth the cost.
However, hotel next door, Hotel Ariston, would have been a better choice.

Leisure Family

10/10

Exceptional

12 Jul 2024

Elizabeth

The staff was extremely helpful the room was very clean the air conditioning was working extremely well so appreciated as we were in Rome during a heat wave . 98 degrees
Comfortable bed .

Leisure Family

10/10

Exceptional

10 Jul 2024

Gregory

Beautiful hotel and friendly staff. Restaurant next door owned by them was also great. Highly recommend it.

Leisure Family

10/10

Exceptional

08 Jul 2024

Sundaramoorthy

Very close to Roma terminal station. Safe to walk to this property. Room is neat and clean. Looks newly renovated. They only accept cash for govt tax not on credit card which I felt a little discomfort. Staff where nice and helpful.

Leisure Family

2/10

Poor

06 Jul 2024

anda

FIND A PLACE WHERE YOU CAN RELAX

The hotel is not well maintained. I had 2 rooms and the shower was not working in either. The people working there were not polite but rather very angry if I had any complaints about things that didn't work. I wanted to call Hotels.com for help. I was very stressed . Too many broken things including the toilet

Self

10/10

Exceptional

05 Jul 2024

Amanda

We had a great stay!

10/10

Exceptional

25 Jun 2024

David

Charming hotel.

8/10

Excellent

23 Jun 2024

Laura

Very good location. Easy transportation between airport and Termini station on the shuttle. Also convenient to use the metro and to walk to sites.

The staff was very nice at checkin and so helpful. I really appreciated the map he gave us and he marked all the main tourist/historical sights and how to get there. I can honestly say without that advice we would have been overwhelmed trying to figure everything out. I referenced the map so many times.

The triple room is spacious but the bathroom is very small. Housekeeping made our beds and supplied us with fresh towels. I also appreciated that there were extra blankets available.

Restaurants and souvenir shopping close by.

Thank you for a nice stay!

Leisure Family

6/10

Pleasant

22 Jun 2024

Dalip

Good location, but overall the air conditioner would not work well

10/10

Exceptional

20 Jun 2024

Marlene

Bonita experiencia.

Amistoso recibimiento en horas de la madrugada.Buena información para la estancia en Roma.Ubicacion excelente, a pocos minutos caminando de Termini Station.Limpieza y Seguridad Excelente!

Friends_and_family Family

4/10

Poor

20 Jun 2024

Stefan

Look for a different hotel, you get no rest here

To start with - HOTEL HAS NO AC ! Extremely hot and humid outside, making the room an oven, worse that the interior of a car left in the sun.The air has no movement so it was impossible to sleep. The hotel has AC but all the dials were removed so the guests can NOT adjust the AC. The shower is \"European style\" with no curtain, with a tiny rotating window that does NOTHING to stop the water splash so we ended up with a pool inside the bathroom. The vanity and shower faucets are defective. You turn the hot water on and instead of the water coming out through the spout, it comes out through the cold water faucet. The rooms are on the first floor and facing an extremely busy street. If you stand outside on the street, or inside the room with the windows closed, the noise level is the same. There is absolutely no difference and because it faces a very busy street with restaurants, bars, running busses and lots of traffic, there is NO quiet time. The rooms look NOTHING like you see in the photos, they are extremely small, crowded, hot, smelly, basically a \"no rest\" area. THE INTERNET DOES NOT WORK ! The ONLY reason I gave this hotel a 2 star rating is because the staff is OUTSTANDING ! Extremely helpful, nice, professional, kinda trying to make up in what the hotel is lacking. Do yourself a favor and pay the extra money so you can rest. The whole downtown is full of hotels, door to door from one another so, if you do the walk, you need the rest. You will not get any here.

Friends_and_family Family

4/10

Poor

19 Jun 2024

Stefan

Look for a different hotel, you get no rest here

TO start with - HOTEL HAS NO AC ! When you have 36 degrees with 86% humidity outside, in the room it was close to 40 degrees.The air had no movement so it was impossible to sleep (in June). The hotel has AC but all the dials were removed so the guests can NOT adjust the AC. The shower is \"European style\" with no curtain, barely a 1.5 foot rotating window that does NOTHING to stop the water splash so we ended up with a pool inside the bathroom. The vanity and shower faucets are defective. You turn the hot water on and instead of the water coming out through the spout, it comes out through the cold water faucet. The rooms are on the first floor and facing an extremely busy street. If you stand outside on the street, or inside the room with the windows closed, the noise level is the same. There is absolutely no difference and because it faces a very busy street with restaurants, bars, running busses and lots of traffic, there is NO quiet time. The rooms look NOTHING like you see in the photos, they are extremely small, crowded, hot, smelly, basically a \"no rest\" area. THE INTERNET DOES NOT WORK ! The ONLY reason I gave this hotel a 2 star rating is because the staff is OUTSTANDING ! Extremely helpful, nice, professional, kinda trying to make up in what the hotel is lacking. Do yourself a favor and pay the extra money so you can rest. The whole downtown is full of hotels, door to door from one another so, if you do the walk, you need the rest.. You will not get any here...

Friends_and_family Family