Name: Papali 289
Address: Via Etnea 289, Catania, IT

2/10

Poor

09 Jul 2026

Claudia

Very disappointing experience. The room looked similar to the photos, but the outside of the property and the overall hotel were nothing like I expected.

The worst part was how I was treated. Staff knocked on my door, yelled at me, and threatened to call the police if I didn’t leave. I had planned to stay another night, but after being treated that way, I left instead.

I travel all over the world because as a pilot, so I stay in hotels almost every day , This was one of the most unprofessional experiences I’ve had, and I would not stay here again.

Self

10/10

Exceptional

27 Sep 2025

Fiona

Amazing

Staff very friendly and would do anything for you. Room very spacious and very clean. Breakfast was amazing and the best I have had in a long time. Location was perfect and right on the doorstep of the main shopping strip with shops and restaurants within walking distance. I would definitely recommend and will return.

Partner

10/10

Exceptional

10 Sep 2025

Deborah

This is a bed and breakfast, but the owner does not live on site.
The hotel is on the 5th floor of residential building with a gate - so you won't know you're there until the owner meets you (no signs etc). Google maps will tell you you're there. If you see a gated building and Google says you're there, it is probably correct.
If you're coming from the airport or train, take the Alibus to Viale bus stop and you'll be about 2 minute walk from the hotel - If you're coming from train ask someone trustworthy (worker) where the stop is for Alibus - you will not know you're at the hotel, but the owner will greet you at the gate. He'll take you to the elevator and will explain all the keys, when you go upstairs.
This is such a cute, small bed and breakfast (6 rooms).
The breakfast is typical Italian breakfast (croissants, meats, cheese etc). A younger gentleman is there to help with breakfast.
Our room (room 1) had a balcony and we were able to enjoy a couple of concerts in the park, from our balcony. We also had access to the kitchenette area so we could grab dishes and glasses if we needed.
Both gentleman spoke Italian (which is expected in Italy) but were very patient in my use of a translator app to communicate.
Our room was clean and set up very nicely. Large and enjoyable.
The only complaint is the neighbor's dog. The neighbor isn't a very good dog owner.

Leisure Partner

10/10

Exceptional

14 Aug 2025

Pasarn

Clean well-renovated well-located property with big rooms and simple yet amazing breakfast.

Leisure Partner

10/10

Exceptional

08 May 2025

Vincent

We didn’t speak the language but the hosts were very polite and used translation app to communicate.
We were greeted in the street and escorted into our accommodation. Our room was lovely and had a view of Mt Etna. Great location.

Leisure Partner

10/10

Exceptional

10 Oct 2024

Michael

Staff were good
Breakfast was good
Room was serviced daily
Able to make an espresso in the kitchen whenever you wanted
Had a good view of etna
Bus stop right out the front of the property
Air-conditioning worked well

Leisure Partner

6/10

Pleasant

08 Oct 2024

Rosemari

Nothing special. It was very difficult to figure out where to go once we were inside the building. No indication whatsoever. Luckily another customer saw us (we looked lost with our suitcases) and told us to go to the 5th floor. A lot of mosquitoes!!!

Leisure

8/10

Excellent

01 Oct 2024

Suzanne

Très bien situé. Carmelo et sa famille très attentionnés. Chambre confortable et salle de bain très propre. Je recommande cet endroit sans problème.

Partner

8/10

Excellent

26 Aug 2024

Michael

Owner is very friendly and goes above and beyond to help. Space was sufficient and clean, conveniently located. Elevators onsite so no need to carry your luggage through stairwells.

This B&B doesn’t have any signage but upon arrival the owner showed up and brought us to the correct floor and helped us get settled in.

Leisure Family

10/10

Exceptional

23 Aug 2024

David

The host met me at the door and advised where to eat and gave his personal recommendations. A great place to stay

Leisure Self

10/10

Exceptional

23 Jul 2024

Monica

GENIAL 😃😃

Fue una estadía genial!!
El apart muy bien ubicado, súper confortable, moderno, excelentemente equipado, el anfitrión y su hijo súper amables.
Lo recomiendo 100 por cien!!!!

Friends_and_family Family

10/10

Exceptional

16 Jul 2024

T

Nice property has all the facilities and station and centre are all walking distance. Just bare in mind that if your staying there on a weekend that there is a festival going on until 12am in the nearby park.

Leisure Self

10/10

Exceptional

11 Jun 2024

Jonathan

I had a fantastic little room with a balcony and a very kind and caring host. Тhere was a lovely view of Etna from the breakfast room. The only problem was the neighbour's dog (the hotel is on one floor in an apartment building) which kept barking, even through the night.

Business_and_leisure Self

8/10

Excellent

29 May 2024

Judith

Good location

Owner is very friendly but speaks no English. We were able to communicate with Google translate. Room was great and I had a perfect view of Mt. Etna.

Breakfast was not the best. Owner's son asked us what we wanted for breakfast the next day but did not give us what we asked for. Wifi did not work in all the rooms.

Hotel is in a great location

Friends_and_family Family

10/10

Exceptional

22 May 2024

Roberto

Siamo stati benissimo. La camera era ampia, luminosa e ditata di tutti i comfort. Colazione ottima e abbondante con vista sull'Etna. Il signor Carmelo e suo figlio Marco gentilissimi, ci hanno dato tanti consigli utili su come muoverci nella zona, cosa visitare e dove mangiare. Il B&B si trova in pieno centro, e tutti i posti da vedere in città sono raggiungibili a piedi. Torneremo sicuramente.

Leisure Partner

6/10

Pleasant

07 May 2024

Verified traveler

The host was very friendly and tried to help. He had minimal English so used a translator on his phone. The property was not where it was shown on hotels.com. Instead of being on the square by the metro it was about a quarter of a mile away from the location listed in the direction away from the city center. It did have a bus stop outside the door.

Friends_and_family Family

10/10

Exceptional

29 Apr 2024

Jeffrey

Nice owner. Perfect place for a short stay( I stayed one night). Not a ton of amenities but has the basics. Only problem is the WiFi does t work consistently which is a problem if your an international visitor.

8/10

Excellent

24 Mar 2024

gregor

Room was amazing with great service by the host.
However mosquitoes are the issue and they can shorten your good night sleep.

Business

10/10

Exceptional

10 Mar 2024

Dora

I truly recommend this place

I loved this place!! The location is perfect. It's near all the main sites. The room was super clean. The bed was comfortable. Carmelo was a great host!! He's a very nice man. Just right outside the entrance is the bus stop to the airport. The breakfast was simple but very good. I would definitely stay here again. I hope to return in the future.

Self

10/10

Exceptional

28 Sep 2025

Mariano

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Leisure Family