Stansted Airport Lodge

United Kingdom , London
BISHOP STORTFORD, The Street Takeley
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100 reviews shown

2/10

Poor

15 Mar 2026

Brian

I’d never stay here again. Weird vibes, no towels in the room, looked a bit run down and in need of TLC. The tiles in the bathroom floor were all broken, and could have easily cut my foot, if I wasn’t wearing socks!

Self

8/10

Excellent

08 Jan 2026

Peter

good

Business

8/10

Excellent

17 Dec 2025

Graham

It was difficult to spot arriving in the dark. It was an impersonal stay.

Leisure Self

6/10

Pleasant

01 Dec 2025

Kevin

This place was clean staff are friendly but needs updating & TV stations are missing including BBC1.

Self

6/10

Pleasant

30 Nov 2025

Michael

Manager was very friendly and room clean and very spacious.
Unfortunately, there was water by the toilet pan as it was leeking . This could be a really nice hotel witb a bit of TLC . Was really good price also.

Leisure Self

8/10

Excellent

16 Nov 2025

Mike

Good clean room. Poor shower but for a one night stay Id use it again. Free Parking.

Business Self

6/10

Pleasant

15 Nov 2025

Shama

Needs a bit of modernising but fit for purpose

Leisure Partner

4/10

Poor

27 Oct 2025

Rita and Phillip

Stansted Airport Lodge needs updating / renovating

Conveniently placed, closer to the airport. Fairly clean room but it needs updating, renovating the floors and put new tiles. Currently, the tiles are a hazard as someone is likely to trip and fall especially on the right as you walk into the room. The towels were stained as is shown on the picture. The remote control for the television is broken and needs replacing. Thank you.

Partner

2/10

Poor

26 Sep 2025

Mark

Cleaners are a nightmare ,the female has a fog horn mouth and the Pakistani one is a hateful miserable man who complains about cleaning your room after 5 days ! Bangs on your door aggressively for the slightest reason .no towels, thin blankets no shower gel no washing allowed on sight.charge you for parking .mattresses are dirty and unclean with springs popping out .At weekends full,of pissed up kids on drugs partying till silly o’clock .

Business

6/10

Pleasant

20 Sep 2025

Ian

This hotel is only to be considered for a night's stay between travel. We were a bit surprised Wotif would list the hotel as it is , as noted by a reviewer, closer to a hostel than a hotel. Still, the shower was hot and towels were supplied on asking. And the wifi worked. And we slept just fine. The bus to the airport was close by. I would be looking elsewhere next time, unless I was on a really tight budget.

Leisure Partner

2/10

Poor

07 Sep 2025

Mrs P A

Not a place to recommend

This definitely is dont judge on first appearance!!
Arrived & paked in the only 1 disabled space, but 1s better than none. Entered into a spacious reception & greeted politely, oyr roon was just to the right so access ideal. We opened the room door & thought geeat a good size
Unfortunately thats were the praise ends!! The room had damaged flooring a bed with no headboard no mattress or pillow protectors, only 1 towrl in the room a kettle that did not work lights that didnt work & although there was wifi instructions in the reception & room neither worked.
The bathroom had rust and rails that fell apart - the shower had missing rail connections so you coukdnt adjust the height.
On our return in the evening the parking area was completely full, random vehicles including lots of taxis so no where to park

Partner

8/10

Excellent

05 Sep 2025

Eddy

The property not far from Stansted airport and with in 3 miles radius choice of shopping centre for last minutes shopping. To find a place to eat as advertised at the property a restaurant but there is not which is disappointing.

Leisure Partner

2/10

Poor

13 Jul 2025

Kerry

The room stunk of Bad body odour, the cups were dirty around the handles, floor was coming apart, thudding from upstairs so sleep was poor. Was advertised has having a restaurant but wasn’t one. The only positive was the man on reception was very polite and helpful.

Leisure Partner

2/10

Poor

28 Jun 2025

Owen

Very basic

First room the tv was broken. I went back ro reception and they gave me the key to another room and asked me to move. I did then checked and the new rooms tv was broken too. They suggedted i move again but i asked for a replacement tv which arrived but the screen was sticky-taped on and with no coax cable i couldd not get local tv channels. The rooms were tired and worn and need a refit. Very basic budget accomodation.

Self

6/10

Pleasant

27 Jun 2025

Sue

Very Basic. Bed was OK. Only one towel which got wet as the shower had no curtain at its end, so water sprayed out. No food so I had to walk a mile and a half to a pub and back in the heat of June 21st. Not good for my age bracket (elderly). Very handy for Stansted airport (which is why I booked it) but the taxi cost me about £25 for a 7 minute trip! I wouldn't go again.

Leisure Self

2/10

Poor

23 Jun 2025

Charlotte

Booked because the plane was arriving so late at night & wanted a nights sleep before having to drive home. Later realised that hotel didn’t have 24 hour check in so if plane was delayed we wouldn’t be able to check in. Booked another hotel instead. Very annoyed that a hotel describing itself as an “airport” hotel does not make this clear up front.

Leisure Self

6/10

Pleasant

18 Jun 2025

Roger

Convenient but basic.

This place is for convenience, not luxury! The room I was given was next to a busy road and also a residents room who had the TV on quite loud most of the night!
The bed was fine, but the bathroom in poor condition and smelly. The staircase and landing area was also dirty.
The only plus was it being a short bus ride to and from the airport.

Self

6/10

Pleasant

08 Jun 2025

Zdenko

It was... almost all right. People over the phne friendly and lovely. Place... well, poor. No way around it - its poor, dirty. It was priced accordingly, but yes - by far the worse we tried. Would I use again? In company of 3 mates and 2 bottles - possibly. With my lady - no, I think I wouldn't. It actually was less than enough. Very sorry (hate leaving bad reviews, especially when staff nice), but this really was a poor place. I suggest to spend 20 quid more on something else.

Leisure Partner

6/10

Pleasant

01 Jun 2025

Natasha

Could have done without the early morning rude awakening we got telling us to check out three hours before time- customer service training should be provided asap for this man, otherwise nice place if you just want somewhere to lay your head

Friends_and_family Family

6/10

Pleasant

30 May 2025

Kevin

It wasn’t unclean, but felt like it was; it was more worn out. There was a wierd smell in the air. It says it has a restaurant and bar, but not at 9pm it didn't. They told me it was better to order a take away, but the wait times were too long. So i ended up without (should have bought a sandwich before getting my Uber). There was no transport to or from the hotel (or i.would get a bus and.walk 27 minutes) which is why I got an Uber.

Self

4/10

Poor

24 May 2025

Mitchell

No towel left in the room. TV was smashed and didn’t work. Bathroom wasn’t clean.

Leisure Self

10/10

Exceptional

22 May 2025

Alaine

Great for the price

Room was basic but very clean and comfortable. Reception attendant welcoming and helpful. Great for the price.
A little noisy when guests arrived but our room was very nearby so a bit unavoidable.

Friends_and_family Family

4/10

Poor

03 May 2025

Alan

The property was in good condition and the bedroom was perfectly OK. The young Asian man who booked us in was very pleasant and helpful when a small problem arose.
Unfortunately he enterprise seems to have gone downhill as there was no restaurant as advertised and the Wi-Fi did not work, even we were given the \"correct\" login details for the router.
Handy for the airport though!

Leisure Partner

4/10

Poor

27 Apr 2025

Scott

You get what you pay for.

It is a cheap place to stay for the location prior to an early flight.

No hot water or towels. Tea and coffee provided but no milk. Tv didn’t work.

Tolerable cleanliness but you get what you pay for. Would I stay here with my wife ? No but for a solo cheap stay over, it was bearable.

Self

4/10

Poor

25 Apr 2025

Mark

Don’t expect a comfortable nights sleep

There were 2 pillows but were on top of cushions, you could feel the springs in the mattress, you had to hold the shower head as there was no holder, the water never drained, the restaurant was closed, luckily we had eaten before, but could of done with letting guesses know as I was wanting a few drinks on arrival

Partner

8/10

Excellent

18 Apr 2025

claire

Great for overnight for Stansted airport. Easy parking, pubs close by. Ten minute drive to airport

Leisure Partner

2/10

Poor

16 Apr 2025

Joe

Awful

Public transport there is non existent after 6pm, everything seems like a chore for staff, no towel provided and when i did get one it didnt feel fresh

Just very poor quality

Self

8/10

Excellent

12 Apr 2025

Erica

Convenient Location

Excellent value for money. Comfortable and spacious with good en suite facilities.
Ideal with manned reception for check in late into the evening.

Self

6/10

Pleasant

09 Apr 2025

Chris

Served a purpose

It was cheap and not very cheerful.

Business

2/10

Poor

31 Mar 2025

Natalee

Not sure this place a suitable for anyone

My stay was really terrible. The staff was very unfriendly. My room door initially didn’t want to lock and that made me feel very unsafe … the manager got really annoyed with as he insisted I could work the door but even he struggle locking it. I got so upset and started crying as I felt extremely unsafe. Even after I asked to be moved to another room he made it clear that my room was the best in the place. But if that was the best then I seriously don’t want to see what the worst room looks like. I also didn’t have any towels in my room and had go and ask for some. Absolutely terrible service.

Self

8/10

Excellent

27 Mar 2025

Alex

Clean convenient hotel, good value.
Small double bed, but ok for one night stay.

Partner

2/10

Poor

16 Mar 2025

Miriam

Window on street level open
No hot water
Blocked sink

4/10

Poor

06 Mar 2025

Verified traveler

was ok...

i was staying one night for stansted airport the next morning. the welcome inside and information regarding local taxis was great. the room was warm enough, but the only major complaint i have was the shower. the was ICE COLD FREEZING :( no hot water at all. by the time i went to have a shower it was an hour before i had to leave for the airport and no one was there to help. unless you like cold showers, make sure to have a hot shower at home before staying or flag up to staff immediately. don't wait like i did.

Self

4/10

Poor

02 Mar 2025

PAUL

Awful

There was no hot water in the bathroom and no heating in the room. Reception said they dont know of any kind of fault and did not attempt to remedy it except to say \"keep running the jot tap\". After 15 minutes, it was still cold.
There were silverfish in the shower cubicle

Self

4/10

Poor

23 Feb 2025

Gorden

You get what you pay for!!...

Friendly staff, helpful stuff, easy check-in, not very clean, cold water, not able to have a shower in the evening or morning due to no hot water!!!!.….

Good location for Stansted airport.

Business

2/10

Poor

05 Feb 2025

Lucas

Horrible place, absolutely foul. Dirty, smelly, folks smoking cannabis, no heat in one of the rooms, torn curtains like a back-end brothel; it is cheap, I suppose what do you expect. I couldn’t even stay there because of the problem with the heat in the first room and then in the second room the smell was so unbearable I told the manager I had to leave. They refused to give me my money back. Horrible: avoid like the plague; this is the result of part-time, thirsty, money grabbing immigrant landlords who take advantage of the lack of regulation in this sector and effectively cheat folks out of their money. Nobody will want to stay here, please please please, do yourself a favour and pay 20 quid more for the peace of mind that you won’t be murdered in your sleep. Perhaps murder is a little strong but, when you first park up and a guy comes right up to your car and says, “who are you? Are you staying here? What’s your room number?!” It’s a but like…erm…what? Where? Who? Why? Goodbye.

Leisure Self

8/10

Excellent

05 Jan 2025

Verified traveler

Job done.

Arrived very late, flight delays and then a road closure forcing a substantial detour. Thankfully my room card had been left out with a useful note and I was able to access the room. It was cold, no curtains, and couldn't figure out the heating but the bed was warm and that was all I cared about! Shower okay in the morning, Job done. Thanks.

Self

10/10

Exceptional

04 Jan 2025

Sue

Was made to feel very welcome when we got there.

Family

4/10

Poor

01 Jan 2025

Jonathan

Everything very poor

Leisure Self

2/10

Poor

22 Dec 2024

Chieh-Min

Room was cold, water was cold.
No staff at check out in the morning.

Leisure Self

8/10

Excellent

01 Nov 2024

Henry

For an overnight stay so close to Stansted airport at a very reasonable price this was ideal

Leisure Self

2/10

Poor

29 Oct 2024

Stephen

If I could give no stars I would. Please give this dive a swerve. It’s dirty, advertised it has a restaurant but hasn’t and there are only non speaking immigrant staff who are not happy to help!!

Leisure Self

2/10

Poor

01 Oct 2024

Tina

Wouldn't stay again

Good :- very close to the airport Room was a good size and warm.
Bad:-Shower a trickle all scaled up ; floor slippery,not bath mat had to put the towal on the floor to get out of the shower. No hairdry in room as advertised. Bed lumpy, very uncomfortable. Did sleep much. Could do with a lot off improvements. Wouldn't stay again or recommend.

Partner

2/10

Poor

20 Sep 2024

Tamas

I couldn't open my room's door and the receprionist was aware of this problem already. it's not very safe.
When I got home, I received a fine for parking.
The receptioinst didn't tell me about parking restrictions.

Leisure Self

8/10

Excellent

18 Sep 2024

Brian

Good location but very limited evening bus service from the airport. The 308 arrives at the airport from Great Dunmow at about 21.20 and returns immediately to Takeley, before going out of service. My driver was prepared to take me to Takeley Street / Stansted Airport Lodge as it was on her way back to the depot. This bus isn't shown on any of the airport timetables.

Self

6/10

Pleasant

09 Sep 2024

Stephanie

This was convenient and the room was clean. On arrival the man on reception did not smile or welcome us, and asked us to wait while he went to the toilet. He came out with wet hands which he shook hard to dry them. I was then charged £6.10 to park my car outside. He again asked us to wait while he put towels and pillow cases in the room. He never mentioned food but there was a poster about it in the room. However, no sign of it - we ate at the Green Man. We had to leave for our flight at 2.30am and got very little sleep because of a loud party of men downstairs until after midnight. In the morning there were numerous lager cans in reception (photo available!)

Leisure Partner

10/10

Exceptional

03 Sep 2024

Stephen

The restaurant was not open and I had booked because of this facility. My last night was noisy. The room itself was fine and the staff helpful.

Leisure Self

8/10

Excellent

01 Sep 2024

James

Convenient location in close proximity to Stanstead airport. The 508 bus is handy to be dropped off within 100yds and get back to the airport again. Room info needed updating as no dining options. TV signal was hit and miss and my shower was leaking. However, I would use this place again due to convenient location and reasonable price.

Leisure Self

4/10

Poor

20 Aug 2024

michael

Bed bugs in the bed

Business

2/10

Poor

18 Aug 2024

Verified traveler

Avoid at all cost = bed bugs/unclean

The worst hotel I have stayed in with not so good consequences for me as I write this. First, I booked this hotel because it was on the cheaper side and I just needed somewhere to stay before my trip in the morning. I had a flight first thing at Stansted. Getting to the hotel without a car is an absolute nightmare. Don't bother taxis will charge you excessively, and you are better off staying a bit further away. When I arrived at my Uber it wasn't clear where the entrance was, the pictures don't match the building I was in and the room I stayed in. I was greeted by a man who I don't think speaks to people in general. Finally was told my room on the first floor, room 27, and found my way pretty quickly. By midnight on 18th August, I dropped my bags and went to sleep. Woke up at 8.30 am got dressed got my things ready and was out of the hotel by 9.30 am that same day. After dropping off my luggage at baggage at around 10 am I started to get a slight red spot on my face. By the time I had completed my journey which was 10 pm UK time I was covered in rashes over my arm, chest, neck, ears, face all the places that were left open when I slept on the bed at the hotel. It was like I had been bitten by mosquitos. As soon as I landed at my destination I had to go straight to the hospital. They described it as an allergic reaction but I am not allergic to anything and as for that day and week I did nothing differently apart from staying there. Don't make my mistake, stay away!

Self

6/10

Pleasant

14 Aug 2024

Andrea

Stop off for a flight from stanstead a bit noisy with people moving around with cases through the night and very basic but was fine for what we needed

Partner

4/10

Poor

09 Aug 2024

Louise

Guy on reception was friendly and chatty but that was the only positive. The place just feels unloved, old tatty carpet, damp smell, dusty, mouldy smell, bed was bit uncomfy, half a toilet roll, light bulb missing, cracked wobbly bathroom tiles, door bashes sink if opened fully, no shower curtain, limescale on showerhead, tiles still dirty, streaky mirrors and most annoying 1 coffee sachet! I use two per cup. Definitely not value for money. Wasnt expecting much for £50 but cleanliness was lacking. No attention to detail eg linen sticker from laundry still on sheet

8/10

Excellent

30 Jul 2024

Francesco

Good for the price

I stayed one night as I needed the airport close. Nice staff at reception, quick check-in, car park. The room and the bathroom were very spacious but level of cleanliness quite low (I had to get rid of dirty bed sheets myself). Comfortable bed

Business

10/10

Exceptional

27 Jul 2024

peter

Ideal for what it does,stay overs for a morning flight.

Partner

4/10

Poor

13 Jul 2024

Sarah

Price was good as well as location and staff were friendly, however there was no hot water so I could not use the facilities. The main door to the building was left open all night which made me feel unsafe and people were slamming doors and talking into the early hours of the morning. The door to my room did not lock properly either and the room in general was not clean at all.

Leisure Self

2/10

Poor

12 Jul 2024

Robert

Pretty awful

1) Doesn't have an airport shuttle even though the listing claims it has, Taxi is over twenty pounds one way making the stay way more expensive than it seems.
2) TV not working for most channels (see photo)
3) Decor tatty, bed uncomfortable, no seating, bathroom tap leaking

2/10

Poor

07 Jul 2024

Robert

Pretty awful

1) Doesn't have an airport shuttle even though the listing claims it has, Taxi is £23 one way making the stay way more expensive than it seems.
2) TV not working for most channels (see photo)
3) Decor tatty, bed uncomfortable, no seating, bathroom tap leaking

4/10

Poor

03 Jul 2024

Verified traveler

Awful

Guy on the desk at check in was the best part of staying here. He was lovely. Room was dirty, no milk provided for coffee, shower leaked, toilet didnt flush properly, bedding wasnt clean, dusty fixtures, carpets up to the room looked like they hadnt been vacuumed for a year, door didnt lock so we had to barricade it during the night, kettle was dirty, housekeeping guy knocked on the door at 9am, obviously didnt respond because we were asleep and then he continued to knock for over ten minutes until i shouted that we were in bed. Went down for a phonecall and got hounded on the stairs asking when im leaving. Wouldnt stay here again.

Partner

2/10

Poor

21 Jun 2024

Verified traveler

Really lovely people but there were bugs everywhere the floor had stuff all over it the bed felt dusty and the bathroom was just a bit unclean. Also throughout the night there was a constant beeping noise in the corridor

Self

2/10

Poor

31 May 2024

Anne

Be aware that, contrary to the description, there is NO airport shuttle, NO bar, NO restaurant. There were no towels in the bathroom. There was a large dead spider on the ceiling. The kettle had not been emptied and cleaned and was unusable. Spend a little more and book somewhere else.

Leisure Self

4/10

Poor

29 May 2024

anna

The room appeared to be neat. I dropped my knitting needle on the floor and while looking for it, I found there to be quite a bit of dust under the bed. When I went to take a shower, the edge of the shower door was cracked and it poked my thumb which bled a little. The number one reason I chose this place is because the bus came right at the door. I found out after I got there that the bus does not come on Sunday. So I needed to pay 27 pounds for a 5 minute taxi to the airport. They said they were 1.5 miles from the airport.

Leisure

2/10

Poor

25 May 2024

Jacqueline

Very disappointing

The bed was very uncomfortable, like a marshmallow it sunk in the middle and the room was very dark, very dim lighting

Partner

2/10

Poor

21 May 2024

Darren

Poor hotel. Do not stay. Id like a rwfund as we did not stay and checked in elsewhere

2/10

Poor

20 May 2024

Francesco

The worst hotel I ever stayed!!!!

I missed missed my flight and had to find a reasonable priced hotel to spend the night. If I knew what I was putting myself into, I wouldn't stayed there even if it was free. I had a prison cell size room in top floor that was just painted, but the window was broken and didn't close well. It had no electricity and the guy at the reception had to come and fix it. The mattress was very hold and the springs completely shot and impossible to sleep on it. Furthermore the mattress cover was missing, only a thin sheet was covering the nasty and hold mattress and I had to asks for some towels to cover it. The bathroom smelled like sewer and I had to keep the door closed the all time, the faucets were old and disgusting.
Not having a car to and the only way to move around was by taxi, which I had to take to get to the airport.
The worst hotel I have been!!!!!

Business

6/10

Pleasant

14 May 2024

chris

Bit dated... fittings lose or missing

Leisure Partner

8/10

Excellent

29 Apr 2024

Christopher

Was a decent hotel for the money

Business Self

6/10

Pleasant

18 Apr 2024

Adela

Clean but poor

The hotel was clean but very cheap looking. Lights not working, front desk staff was rude... Poor

Partner

6/10

Pleasant

11 Apr 2024

Robert

Average

The door would not lock the night guy was very helpful trying to fix the door also no signal on tv

Self

2/10

Poor

08 Apr 2024

Verified traveler

It was so bad

It was the worst place i have ever been to, they need to do a lot of work to make this place possible to be in

Partner

4/10

Poor

26 Mar 2024

Ingrid

For £59 a night I was not expecting much, therefore I wasn't too surprised by the spider webs above the bed. Otherwise, the room seemed clean, the bed too and we had 2 clean towels. Unfortunately, we had to sacrifice one towel to the bathroom floor because the shower bassinet was leaking like crazy. On top of that the water was lukewarm so if you like to take a hot shower, this is not the place.
The worst thing about the stay was the not flushing toilet. That was just awful.

Business Partner

6/10

Pleasant

09 Mar 2024

Verified traveler

Poor

Noisy could hear upstairs weeing, next door talking, bathroom smelt of mustiness, two half used toilet rolls for a week, two towels for a week, they came in made bed and left, no hairdryer, only a kettle. No restaurant or bar on site. Very disappointing. Bed was the most uncomfortable I’ve ever slept in. Left after day 1 was meant to be there 5 nights.

Business Self

6/10

Pleasant

29 Feb 2024

Paul

friendly and supportive welcome.
Facilities are there but it need some general housekeeping/diy to update. Water pressure was very bad.
However for what you pay it is a good hotel.

Leisure Partner

6/10

Pleasant

15 Feb 2024

Natalia

Dirty shower and horrible smell in the room

Business Self

10/10

Exceptional

14 Feb 2024

Paul

Needs a little TLC but a good nights sleep

Leisure Friends

2/10

Poor

12 Feb 2024

Roger

Online it claims to have a restaurant - it doesn't, wifi doesn't work, no possibility to book the airport shuttle although it claims to provide that service, the \"wardrobe\" was a hook on the wall with one plastic hanger. Only light switch and light by the door - no beside light or switch. Alarm call for the morning not available. The room smelt musty and the bathroom smelt worse.
The young man staffing the wonky table which serves as reception was helpful but nothing he could do to improve the stay.

6/10

Pleasant

09 Feb 2024

Paul

Come home to parking ticket and I was only parked there while waiting at reception parked my car down the road and still got a ticket from this hotel

8/10

Excellent

01 Feb 2024

Paul

Hotel was reasonably clean and tidy only problem you had to pay to park on there premises which I think is a joke so I parked across the road for free other than that was good and did it's job

Leisure

10/10

Exceptional

31 Jan 2024

Emilie

Good value for money

Can't complain for the price. I was just looking for a cheap hotel near stansted before catching my plane and it did the job perfectly. Its really close to the airport and there is a bus right next to the hotel....definitely recommend.

Self

4/10

Poor

28 Jan 2024

Chris

Absolutely awful got extra parking charges for a few hours
Bitten to pieces by bed bugs

Still suffering from swollen itchy welts

Never again

Staff not bothered

Business

2/10

Poor

22 Jan 2024

Neil

The worst

Probably the worst hotel I have ever visited. Last minute emergency booking. Unclean damp room, draft, no light, broken shower. Reception guy was miserable and unhelpful. Disgraceful.

Self

8/10

Excellent

13 Jan 2024

Benjamin

\"It ain't fancy, but it's cheap\"

This place does exactly what it says on the tin. Nothing too fancy, not the cleanest place out there, but the bed was comfortable, the shower was hot and the kettle works great.
Not a lot to complain about if you're not expecting The Bellagio in Vegas.
Overall, it was good experience.

I also walked from Stansted airport both ways, which took about an hour and this was an excellent substitute for sleeping on an airport floor. There's also a bus that runs right past it to the airport, which could also be nice.

Self

6/10

Pleasant

01 Jan 2024

Chay

I'd read some horrific reviews after booking this place so wasn't expecting much..
Sure the front desk are a bit cold and disinterested And room was a bit beaten up but I wasn't there for a weekend of romance... It was just somewhere to crash after landing in Stansted late on Nye and it served it's purpose...
For the price it done the job!

Leisure Self

2/10

Poor

01 Jan 2024

Brandon

The hot water didn’t work, the manager basically coerced us into getting a ride from him to the airport by knocking on our door repeatedly at 6:30 am and tried to charge us 40 pound for a mile and half when the going rate was 15 pound on Uber. He also dropped us off down the street from stansted and he we had to walk in the middle of traffic. It was very noisy. Just a bad experience overall.

Leisure Family

4/10

Poor

20 Dec 2023

Leslie

Cheap and broken toilet seat

4/10

Poor

09 Dec 2023

Verified traveler

Poor Experiencce

Broken toilet seat (piece missing so awkward to use) and top cover split. No toilet paper provided.

Self

6/10

Pleasant

05 Dec 2023

john

Room bit tatty, loose floorboards,bedside shelf fallen off the wall

2/10

Poor

05 Dec 2023

Muhamad

I have stayed 3 nights ,
No hot shower freezing water in bath

Flight got cancelled then went back for 2 more nights same room no 21
No hot shower again . Reported to receptionist few times , no one seems to be bothered, no house keeping no fresh towels next day unless you go ask for it. Most of the time no body sitting @ Reception it’s like ghost hotel with very poor stay . Wouldn’t recommend to anyone, unless they improve service.

Muhammad ishaq

Partner

8/10

Excellent

25 Nov 2023

duncan

Description on site not true no dining no food no restaurant and no heating renovation infinished customers deserve a refund description onyoir site all.lies

Leisure Partner

2/10

Poor

06 Nov 2023

Suren

I was woken up by bed bugs at 4:30am and I haven’t been able to sleep since. Cannot post photos here otherwise I would.

Business Self

6/10

Pleasant

16 Oct 2023

Edvalda

Put rooms available but the check in is for short time

4/10

Poor

11 Oct 2023

Verified traveler

Won’t go again

Tv didn’t work shower blocked so flooding bathroom and someone trying to get into room at 1:30am they had the wrong room.

Self

6/10

Pleasant

11 Oct 2023

Brogan

It’s good for what we needed- one night stay before travelling early to the airport. Difficult to get an Uber around and the bus was late so they recommended a taxi company which was helpful. Checking in receptionist was lovely and friendly. Receptionist in the morning didn’t really understand our queries as there was some confusion around the car parking as we weren’t advised.
Car parking was cheap compared to others, £6 a night and was able to leave the car there for the time we were away.
Room wasn’t dirty but just old, needs a bit of care and attention
Wish I got the name of the night receptionist, he was so nice!

Leisure Partner

2/10

Poor

03 Oct 2023

donna

Bugs in the bed

The bed needs to be thrown away and the whole place fumigated. I am covered in bites!!

Business

8/10

Excellent

01 Oct 2023

Norbert

Noisy main road. Have to pay for the parking.

Business_and_leisure Partner

8/10

Excellent

01 Oct 2023

Zahra

Give Grace

Very close to Stansted Airport and reasonable for last-minute bookings. Bring non-perishable food items. Keep in mind that a simple place to lay one's head is more than the luxury of one's expectation. Have and give grace. I was very thankful to get a room and have peaceful nights.

Self

4/10

Poor

22 Sep 2023

Amber

Ok for a night before flying somewhere only

Ceiling covered in ancient cobwebs, shower hose broken and unable to hang it up.
Very basic

Partner

4/10

Poor

20 Sep 2023

Melanie

Very Basic & Clean

My flight was delayed past midnight and in the advert it said they accepted check in until 1 am. When I called to say I had been delayed past midnight they moved me to the Deslais hotel as apparently checkin ends at midnight. This was good but I was in a small room above reception and the guy was listening to videos on his phone very loudly. He turned it down when I asked. The hotel room was very basic. It was clean. Felt more like I was in a student room than a hotel room. It served its purpose

Friends_and_family Family

4/10

Poor

15 Sep 2023

Leanne

We won't be back

The hotel looks nice from the outside as does the reception area and the guy working there was lovely and polite and helped carry our bags to the room. We arrived at 9pm and due to leave at 5am for the airport and I'm glad we didn't have to stay longer. There was some rubbish left by the last person who stayed there by the kettle, empty vape box and screwed up tissue. Cobwebs around the room. Bedsheets were clean, I unrolled my towel to find it damp and with a pubic hair on it, glad I didn't need to shower! No blind on the window either as was broken. Only one pillow. Bathroom had lots of limesvsle build up. The whole room just didn't feel clean. We just tried to get our heads down for a few hours before our flight. Definitely won't be back.

Partner

4/10

Poor

14 Sep 2023

Keith

Room was un-usable

Very kindly let us have a late check-in due to traffic delays, but the room had not been cleaned since the last occupier and resembled a landfill. Couldn't stay in the room, so left a note on the reception desk and had to leave to find another hotel.

Partner

2/10

Poor

02 Sep 2023

Maria

Th security at this property was atrocious. The door to our room did not lock either when we were in the room or if we left the room
The owner just said its ok i can watch on CCTV if anyone goes in our room
The reception was not manned 24 hr
Anyone could enter at anytime day or night
Also no mention till we checked in about having to pay £6.00 to park there on ou night stay
Not happy at all not happy having to pay for unsecured room or parking

Leisure Partner