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Down Hall Country House

London · United Kingdom

Matching Rd, Hatfield HeathView location

8.8/10Excellent1,000 Reviews
Cleanliness9.2/109.2
Service8.8/108.8
Comfort8.8/108.8
Condition9.0/109.0
Location10.0/1010.0
Neighborhood8.6/108.6
Amenities8.8/108.8
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  • Business hotels
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  • Sustainability certification
  • Hotels with spa
  • Family hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Down Hall Country House

This luxurious country house hotel is situated on the border of Hertfordshire and Essex. The property is ideally located for access to Bishop's Stortford, Harlow and London Stansted Airport. This stunning property is set amidst 110 aces of land, oozing charm and sophistication.

Superbly-styled guest rooms have been designed to exude classical elegance and splendour, beautifully echoing the charm of the surroundings. Guests can indulge in an alfresco dining experience, amidst the sophisticated surroundings of the estate.

The establishment features a well-equipped fitness centre, as well as tennis courts, an opulent lounge, a cocktail bar and a restaurant. A fully-functional conference centre is available for the convenience of discerning business travellers. Pets are allowed. Charges may be applicable.

Read more about this hotelShow less

Located in Bishop's Stortford, Down Hall Hotel is in a rural location, within a 15-minute drive of Hatfield Forest Country Park and Pishiobury Park. This spa hotel is 5.3 mi (8.6 km) from Saint Nicholas Church, Moreton and 5.5 mi (8.8 km) from The Gibberd Garden.

Stay in one of 98 guestrooms featuring plasma televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Bishop's Stortford? This hotel has 9591 square feet (891 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 5:30 AM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Green Tourism Program Professional property host/manager ECOsmart Pets allowed Only dogs are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available

Important information

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
  • Minimal age
    18
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately GBP 19.50 per person
    • Pet fee: GBP 20 per pet (varies based on length of stay)
    • Service animals are exempt from fees
    • Late check-out fee: GBP 20 (subject to availability)
    • Rollaway bed fee: GBP 40.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Pishiobury Park 7.3 km / 4.5 mi
Hatfield Forest Country Park 7.6 km / 4.7 mi
Saint Nicholas Church, Moreton 8.6 km / 5.3 mi
The Gibberd Garden 8.8 km / 5.5 mi
Rhodes Arts Complex 10 km / 6.2 mi
Southern Parkland Country Park 10.4 km / 6.5 mi
Battlefield Live Hertfordshire 10.8 km / 6.7 mi
Harlow Falconry 11.1 km / 6.9 mi
Chipping Ongar Leisure Centre 11.5 km / 7.2 mi
Bishop's Stortford Golf Club 11.6 km / 7.2 mi
Great Stony Park 11.7 km / 7.3 mi
Grange Paddocks Leisure Centre 11.9 km / 7.4 mi
Bouncers Dog Park 12 km / 7.4 mi
Love Lane Park 12.1 km / 7.5 mi
Budworth Hall 12.3 km / 7.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2000
  • Total number of rooms: 99
  • Number of floors (main building): 2
  • Number of floors (annexe): 3
  • Double rooms: 47
  • Executive rooms: 52
  • Family rooms: 12
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
Show 46 more facilities & services
  • Maestro
  • Visa Electrón
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fiExtra charge
  • Room service
  • Laundry service
  • Multilingual staff
  • Fireplace
  • Hotel safe
  • Cloakroom
  • Lift access
  • Newspaper stand
  • Garden
  • Terrace
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Bar
  • Restaurant
  • Non-smoking area
  • Smoking areaExtra charge
  • Highchairs
  • Conference room
  • Meeting room
  • Children playgroundExtra charge
  • Sauna
  • Steam bath
  • Hot tubExtra charge
  • MassageExtra charge
  • Spa treatmentsExtra charge
  • Spa centreExtra charge
  • Green Tourism
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • À la carte lunch
  • À la carte dinner
  • Non-smoking establishmentExtra charge
  • Fitness
  • Tennis
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Down Hall Country House

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Down Hall Country House

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSIC DOUBLE BEDDOUBLE • CLASSIC DOUBLE BED • 16 m²DBL.AS-DB
    DOUBLE CLASSIC DOUBLE BEDPhoto unavailable5 photos

    Down Hall Country House

    DOUBLE CLASSIC DOUBLE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    16 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Room type
    DOUBLE
    View / characteristic
    CLASSIC DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-DB

    Room amenities

    • Bathroom: 1
    • Shower: 1
    • Bathtub: 1
    • Hairdryer
    • Direct dial telephone
    • TV
    • Fridge
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU

    Photos are not available for this room type.

    Down Hall Country House

    DOUBLE SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Down Hall Country House

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVEDOUBLE • EXECUTIVE • 20 m²DBL.EJ
    DOUBLE EXECUTIVEPhoto unavailable2 photos

    Down Hall Country House

    DOUBLE EXECUTIVE

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ

    Room amenities

    • TV
    • Bathroom: 1
    • Shower: 1
    • Bathtub: 1
    • Hairdryer
    • Direct dial telephone
    • Fridge
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
    • Wheelchair-accessible
    • Wi-fi

    Facilities with extra charge

    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PRESTIGEDOUBLE • PRESTIGEDBL.PT

    Photos are not available for this room type.

    Down Hall Country House

    DOUBLE PRESTIGE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PRESTIGE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PT

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PRESTIGERoom • PRESTIGEROO.PT

    Photos are not available for this room type.

    Down Hall Country House

    Room PRESTIGE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PRESTIGE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PT

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSIC QUEEN BEDDOUBLE • CLASSIC QUEEN BEDDBL.AS-QN

    Photos are not available for this room type.

    Down Hall Country House

    DOUBLE CLASSIC QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin EXECUTIVEDouble or Twin • EXECUTIVEDBT.EJ

    Photos are not available for this room type.

    Down Hall Country House

    Double or Twin EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 20 m²ROO.ST
    Room STANDARDPhoto unavailable2 photos

    Down Hall Country House

    Room STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Futon, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Room amenities

    • Hairdryer
    • Tea and coffee making facilities
    • Ironing set
    • Central heating
    • Safe
    • Wi-fi
    • Cot on demand
    • Fan
    • Electric Kettle: 1
    • Bathtub: 1
    • Bathroom: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Down Hall Country House

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CAPACITY 2DOUBLE • CAPACITY 2 • 22 m²DBL.C2
    DOUBLE CAPACITY 2Photo unavailable3 photos

    Down Hall Country House

    DOUBLE CAPACITY 2

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 2–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Queen-size bed 150-154 width
    Room type
    DOUBLE
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.C2

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Down Hall Country House

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXEDouble or Twin • DELUXEDBT.DX

    Photos are not available for this room type.

    Down Hall Country House

    Double or Twin DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN

    Photos are not available for this room type.

    Down Hall Country House

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Down Hall Country House

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin EXECUTIVE QUEEN BEDDouble or Twin • EXECUTIVE QUEEN BEDDBT.EJ-QN

    Photos are not available for this room type.

    Down Hall Country House

    Double or Twin EXECUTIVE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    EXECUTIVE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.EJ-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Down Hall Country House

8.8
Excellent
1,000 Reviews
Cleanliness
9.2 /10
Service
8.8 /10
Comfort
8.8 /10
Condition
9.0 /10
Location
10.0 /10
Neighborhood
8.6 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
25 Jul 2026
Mathini
It’s majestic
10/10
Exceptional
24 Jul 2026
Lin
Our second overnight stay at Down Hall Hotel and once again we found the place excellent. Staff are extremely helpful and friendly. Next time we're planning to stay longer
6/10
Pleasant
23 Jul 2026
Nicola
stayed for a fabulous wedding, only problem was no air conditioning on the hottest night of the year.
6/10
Pleasant
12 Jul 2026
Lee
No aircon and stugggled to sleep .
Friends
10/10
Exceptional
29 Jun 2026
Judith
There was no AC. being a listed building makes it hard to install AC. the room was so hot it was almost unbearable. One sash window could only open about 20cm at the bottom, as secondary double glazing had been installed it was not possible to open the top part. The other window only opened at the bottom but would not stay open so staff put a cushion there to keep it open. They gave us another fan which helped. Because of the heat in the room we could not close the curtains at night as that would hinder any ventilation and outside lighting was very bright. The beds were very comfortable and a sheet was provided so we did not have to use the duvet. We had requested a twin room but this was not provided till the following day.
the staff were very attentive and welcoming.
Partner
10/10
Exceptional
25 Jun 2026
Tracey
Lovely location helpful staff and clean rooms.
Friends_and_family Family
10/10
Exceptional
15 Jun 2026
Andrew
Only a short time as attending a wedding nearby but really well looked after by all staff
Partner
8/10
Excellent
14 Jun 2026
sabrina
It was a lovely relaxing stay!
Self
10/10
Exceptional
25 May 2026
Debbie
A beautiful property with
8/10
Excellent
20 May 2026
mark
Beautiful building and great staff. SPA some rooms have small bathrooms. Good breakfast
Partner
10/10
Exceptional
17 May 2026
Penelope
Great breakfast and front of house were excellent.
Partner
10/10
Exceptional
09 May 2026
Jamie
Lovely massage; booked again for the following day.
Self
10/10
Exceptional
08 May 2026
Nicholas
fter
10/10
Exceptional
03 May 2026
Mark
Second stay. This time for 2 nights. With our Boston Terriers again. Perfect for pets and food was great.
Partner
6/10
Pleasant
23 Apr 2026
Jocelyn
My room was very noisy even tho I had requested ahead and confirmed on arrival a quiet room
Self
8/10
Excellent
21 Apr 2026
John
Great place and the restaurant meal was fantastic
Wood recommend
Partner
8/10
Excellent
19 Apr 2026
Philip
Yes, breakfast was very good and lots of parking
Partner
4/10
Poor
18 Apr 2026
Tracey
Property was lovely from the outside but very dated.

My room was very small and very dirty, for the price of the rooms i expected 5 stars but it was far from it,
Could write my name in the dust not just one area the whole room, mould in bathroom and pink from lack of good cleaning lime scale on taps, smell in room and hallway. I was there for a wedding. So could not go to another hotel
Partner
10/10
Exceptional
18 Apr 2026
Nicki
Very clean facility, staff very attentive. Plenty of parking. Breakfast good
Partner
10/10
Exceptional
08 Apr 2026
J
As a regular visitor to Down Hall, it was another much enjoyed experience.
Friends
10/10
Exceptional
05 Apr 2026
Victoria
We absolutely loved our stay here and honestly wished we had booked for longer. From the minute we arrived, we felt so well taken care of. Mel was fantastic and made such a strong impression with how warm, helpful, and attentive she was.

We were travelling with our dog, and this place really goes above and beyond. The grounds were beautiful and perfect to enjoy with a pooch, and we were so impressed by the thoughtful touches like the dog menu, the welcome package for our dog, and a lovely treat waiting for us as well.

We had accidentally booked a room that was not dog friendly, but the staff handled it so quickly and smoothly and made sure we were looked after. Nothing felt like too much trouble.

Everything about the stay was fantastic. The room was stunning, the food and drinks were excellent, and the staff were exceptional across the board. It is one of those places that makes you want to come back before you have even left.

Highly, highly recommend.
Pet
8/10
Excellent
31 Mar 2026
Derek
Reception staff were excellent. Room was well appointed and the bathroom very clean. Bar and wait staff were very pleasant and courteous but in need of further training.
Partner
10/10
Exceptional
20 Mar 2026
Mihaela
Great hotel in a wonderfully quiet and tranquil location. The staff were lovely and very helpful throughout my stay. The only minor downside was that the bathroom wasn’t completely spotless. However, this didn’t take away from the overall experience, and I would happily stay here again and again. Many thanks for making my stay so enjoyable.
Self
4/10
Poor
16 Mar 2026
O C
Not happy
Friends_and_family Family
10/10
Exceptional
15 Mar 2026
Julia
Lovely hotel. Lovely staff and very comfortable
Partner
10/10
Exceptional
23 Feb 2026
Alison
Room was clean/well equipped
Partner
10/10
Exceptional
22 Feb 2026
Shane
Staff were excellent. Breakfast lovely. Amazing land.

Room warm and if you are in a room 200 plus it’s a lot of stairs with a suitcase.
Self
10/10
Exceptional
19 Feb 2026
Denise and Steve
Suite was beautiful.
Partner
10/10
Exceptional
18 Feb 2026
Jane
The whole stay was just perfect.
10/10
Exceptional
14 Feb 2026
Mark
Charming hotel and grounds, really friendly and accommodating staff, and exceptionally dog-friendly. The harness/lead sets in the room were both a surprise and a delight. We didn't get to try the spa this time, however other guests mentioned the spa(s) were really good too. Quite a bit of work being done in the grounds, but all looks like additional development/features, but in Feb, so not a problem at all. We'll definitely be back.
8/10
Excellent
11 Feb 2026
Marek
We were upgraded. Room clean and comfortable.
Partner
10/10
Exceptional
01 Feb 2026
Mandeep
The hotel staff were so welcoming and helpful throughout our stay. The room was so comfortable and a great size too
8/10
Excellent
27 Jan 2026
Paul
Room was clean, staff very attentive
Partner
6/10
Pleasant
19 Jan 2026
Jean
Prices are extreme. Advertising shows facilities but doesnt mention that they need to be booked weeks in advance
10/10
Exceptional
15 Jan 2026
Gavin
Five star
10/10
Exceptional
13 Jan 2026
Wayne
Loved this place. Felt more like a 5 star hotel. Staff all really friendly and helpful, beautiful hotel and grounds. Food really good. Really nice atmosphere for Christmas.
Leisure Family_with_children
10/10
Exceptional
07 Jan 2026
steven
All good
Leisure Partner
10/10
Exceptional
31 Dec 2025
Setsuko
Eco-frendly hotel.
Room key door knob sign were made of wood.
They provided the hotel surrounding map, which was very interesting and helpful.
Breakfast was not order to cook but buffet style which actually we prefered.
Leisure Family
10/10
Exceptional
24 Dec 2025
ODANIR
Very nice service, place is amazing
Leisure Family
10/10
Exceptional
23 Dec 2025
Richard
Another memorable stay at Down Hall Hotel. The staff were excellent, service was great, room was spotless, and both dinner and breakfast were very good.
Leisure Family
4/10
Poor
20 Dec 2025
Philip
We clambered up to our room only to find that another family were already staying in that room!
We then had to clamber back down all the stairs to be allocated a room a couple of doors away from the original room - up all the stairs again. Total shambles
Business Partner
10/10
Exceptional
10 Dec 2025
Laura
The hotel and spa staff as always were impeccable, making for an excellent experience
Friends_and_family Friends
10/10
Exceptional
09 Dec 2025
Nicholas
Fabulous room.
Business
10/10
Exceptional
25 Nov 2025
savvas
Room and all areas of the hotel spotlessly clean. Beautiful decor throughout. Staff very courteous and professional. Great breakfast.
Marvellous break.
10/10
Exceptional
18 Nov 2025
Richard
Great place and facilities. Staff amd food are excellent.
Partner
10/10
Exceptional
18 Nov 2025
David
Staff, food, grounds, everything was excellent
Friends_and_family Family
10/10
Exceptional
15 Nov 2025
Opal
Authentic to its age yet well appointed and maintained to contemporary standards. The room, facilities and grounds are extremely well maintained. All staff interaction was professional, yet personable. Special mention for Kevin and his crew in the restaurant where food and service was much appreciated as we celebrated a 70th birthday with a meal.
Partner
10/10
Exceptional
15 Nov 2025
G
A beautiful and clean room. One of the best starters I’ve had in a long time in the Garden Room restaurant. A great service there too.
Leisure Self
6/10
Pleasant
11 Nov 2025
Jane
Dinner was very overpriced for the quality of food
6/10
Pleasant
03 Nov 2025
Matthew
Room
10/10
Exceptional
30 Oct 2025
J
Early check in was appreciated. Welcome cake on arrival. Friendly staff. Hotel beautiful as ever.
Leisure Family_with_children
10/10
Exceptional
30 Oct 2025
Daniel
Great stay at Down Hall
10/10
Exceptional
27 Oct 2025
kim
Very friendly and professional staff. The constant temperature throughout the hotel, especially the bedroom was perfect. At no point did we feel cold, considering it was a cold and wet day, nor did we get overheated.
Partner
10/10
Exceptional
20 Oct 2025
Sofa
We stayed for 1 night with a toddler, plenty to keep the little one entertained with a play area and large grounds to explore. Room was also very spacious, we stayed in an executive room. Even with an additional bed, the room had plenty of room. Loved it so much, we’ve since rebooked.
Friends_and_family Family
8/10
Excellent
18 Oct 2025
Michelle
Really lovely hotel. Staff are fantastic. Found food and drinks very expensive. Overall had a lovely stay
Leisure Partner
10/10
Exceptional
18 Oct 2025
Paulina
We had a lovely stay at Down Hall Hotel. Our room was spacious with direct access to the garden. Great hospitality and delicious food at the restaurant.
Our dog was so happy there! Thank you so much for hosting us!
Pet
10/10
Exceptional
08 Oct 2025
Andrew
Grand place to stay in the country with lovely spa facilities.
Leisure Partner
8/10
Excellent
07 Oct 2025
Gill
.
8/10
Excellent
05 Oct 2025
Gerald
All good, will be back
Leisure Friends
10/10
Exceptional
05 Oct 2025
Sue
Excellent venue - super clean very helpful staff and an amazing massage .
Nothing not to like !
Leisure Friends
10/10
Exceptional
02 Oct 2025
Abi
Had a wonderful and peaceful stay for my birthday - staff very kindly upgraded my room. I had the most relaxing facial at the spa which was worth every penny! I also really enjoyed the fish and chips from the restaurant.
Cleanliness was overall good, but could've been improved when it came to stains on the sofa in the room, occasional hairs left on furniture and insects found in-between the window frames. I understand some of these can be difficult to remove, but that attention to detail would've have made the stay 10/10 for me.
Leisure
10/10
Exceptional
26 Sep 2025
Sarah

Lovely

Lovely hotel and really enjoyable stay
Partner
8/10
Excellent
25 Sep 2025
Christopher
Booked in the blazing heat, unfortunately no air con in the room made for a terrible nights sleep, can’t be helped in such a beautiful old building
Business
10/10
Exceptional
22 Sep 2025
Stuart
Outstanding. From the minute I arrived it was clear this was an efficient, clean, and amazing hotel - staff were brilliant and couldn’t do enough for you. Will definitely be staying again. Shame it wasn’t a longer stay as would have liked to have had a walk round the gardens and hotel to see more.
Business
10/10
Exceptional
12 Sep 2025
G
I’ve been coming here since 2009. A wonderful place for a quiet retreat.
Leisure Self
10/10
Exceptional
08 Sep 2025
Jason
Excellent night's stay. Staff very friendly and accommodating. Lovely quiet walk around the grounds and woods. Will definitely come back.
Leisure Family
6/10
Pleasant
08 Sep 2025
Kahl
I wanted this hotel to be be everything it promised to be, but it just isn’t. Our room was a bit tired and in need of modernisation. The decor in some areas feels very dated. It’s incredibly overpriced, our room was as small as it possibly could be, but the Garden Room restaurant is definitely the main culprit here. The vibe is plain odd, and the food is just fine. The vegetarian Tortelloni was £37. I wish we’d just eaten in the bar…. better atmosphere and a better selection of food. The staff were again ‘fine’. No real warm welcome and some of them just seemed to lack training. Not their fault at all. It feels like a hotel that just hasn’t got a real hold on what it wants to be.

There was nothing particularly awful about our stay, but I just couldn’t recommend the place.
Leisure Partner
8/10
Excellent
08 Sep 2025
Mathew
Beautiful property, if only there was air condition!
8/10
Excellent
01 Sep 2025
Andrew
Fjnrjjcnj
8/10
Excellent
31 Aug 2025
Beverley
Great place went for a wedding
Positive 1st

Lovely building
Staff fantastic
Food brilliant
Walked round kitchen garden love the bbq area got some ideas

Negatives

Dust in room
Car park needs a bit of repair walk up to reception lots of holes
8/10
Excellent
27 Aug 2025
Verified traveler

A warm welcome and pleasant stay

Thank you for the warm welcome at reception and allowing us to park our car at the front of the hotel. Our room was clean and welcoming. Staff were all polite, friendly and helpful. Our only criticism was the lengthy wait for drinks to arrive at the terrace bar. We either ordered in bulk! Or headed into the fox bar for swifter service.
Partner
10/10
Exceptional
26 Aug 2025
Sharon
We had a basic room. Very spacious and quiet but a little dated. The gardens and terrace are perfect
Leisure Family
8/10
Excellent
25 Aug 2025
Rachel Georgina
Great hotel. Beautiful surroundings. Comfortable rooms.
Leisure Partner
10/10
Exceptional
24 Aug 2025
taz
Beautiful setting and venue.
Leisure Partner
10/10
Exceptional
22 Aug 2025
Laura
Everything was lovely, room food spa was so relaxing, staff were helpful n friendly nothing to fault..would stay again
Leisure Partner
8/10
Excellent
22 Aug 2025
Robin
It was very beautiful setting staff attentive. Breakfast disappointing toaster machine poor and a coffee machine que for it ! Really not what you expect at breakfast no menus first morning for breakfast provided all a bit chaotic at breakfast unlike dinner first class . Reception staff don’t re act to requests or problems need training.
Leisure
10/10
Exceptional
21 Aug 2025
Rachel
Our 2nd stay & will definitely stay again. Everything was great
8/10
Excellent
21 Aug 2025
James
Very nice
Leisure Partner
10/10
Exceptional
20 Aug 2025
Verified traveler

Diamond

What a gem. Tranquil. Kind. Yummy. Relaxing. Value for money
Friends_and_family Family
10/10
Exceptional
19 Aug 2025
Belinda

Put this hotel on your list!

The staff are absolutely delightful. Lovely room. Fantastic wallpaper! Great wine list. Would prefer a bit of an upgrade on food . Great location.
Partner
8/10
Excellent
18 Aug 2025
Chris
Beautiful hotel and surroundings. We were wedding guests for the steel/leach wedding 10/9/25. Room was lovely.
We were VERY disappointed being in a room, 210, with NO view due to the roof being outside our window,
Leisure Partner
10/10
Exceptional
17 Aug 2025
Lisa

Weekend in Ongar

We decided to stay after a recommendation from friends … couldn’t have been nicer from the onset with a warm welcome at Reception…
Friends_and_family Friends
10/10
Exceptional
13 Aug 2025
I
Good venu and quality hotel
Partner
8/10
Excellent
13 Aug 2025
Deborah
Breakfast choices were excellent.
Leisure
10/10
Exceptional
11 Aug 2025
David
Lovely hotel
10/10
Exceptional
08 Aug 2025
JULIE

Hotel review

Hotel lovely in great surroundings. Room clean but bathroom needed refreshing.(the door).
we had dinner in the bar although a little pricey food was excellent and plenty of it.
The only down side was the state of the drive with quite a few pot holes could be a problem if unsteady on your feet and not good on the car tyres.
Partner
10/10
Exceptional
04 Aug 2025
John
Excellent all round
Leisure
10/10
Exceptional
04 Aug 2025
James
Good as above, slight issue with cold plate at breakfast, £50.00 for two plates of fish and chips excessive!
8/10
Excellent
03 Aug 2025
A

Good stay

Lovely hotel and grounds, although extremely busy with a wedding, baby shower & birthday lunch.
Bedrooms nicely furnished & food good.
Considering the Christmas package with friends
Friends_and_family Friends
10/10
Exceptional
03 Aug 2025
Sue
Lovely hotel. Only negative was the coffee machine at breakfast. Only one, not great coffee and kept breaking down. Would have been nice to have coffee/tea served at the table.
Leisure Friends
10/10
Exceptional
31 Jul 2025
Deborah
Beautiful, stylish hotel set in gorgeous grounds. Friendly and helpful staff and excellent amenities.
Leisure Friends
8/10
Excellent
29 Jul 2025
Peta
Lovely place to stay
8/10
Excellent
26 Jul 2025
Sharon
We only had an overnight stay, lunch was lovely, rooms were may available earlier for us. Good nights sleep, bathroom was big and clean. Breakfast was expensive for what was available, asked for a croissant but was told they had all been eaten.
8/10
Excellent
25 Jul 2025
Graham
Great food
10/10
Exceptional
24 Jul 2025
Timothy Martin
Staff were amazing, couldn’t do enough for you, polite, respectful and had a great sense of humour if you joked with them!
Leisure Friends
10/10
Exceptional
24 Jul 2025
Maria Lorraine

Definitely didnt disappoint

A truly luxurious and special hotel, beautifully decorated and maintained. Outstanding staff, lovely grounds to wander in, and excellent spa, we loved our stay.
Partner
8/10
Excellent
23 Jul 2025
Judith

Lovely stay despite challenges

On arrival reception staff tried hard to find a suitable room for us. My friend has mobility issues and the main house has no lift. A room was found in the West Wing which does. The room was clean and spacious, the beds were comfortable, tea and coffee making facilities very welcome. Unfortunately, although the bathroom was large with double wash basins my friend was unable to use the shower which was over the bath. She used the showers in the spa for the duration of our stay. There was a good choice of breakfast hot and cold food and beverages, in pleasant surroundings, with friendly, helpful staff. Would recommend but be prepared if you are visiting with friends or family with limited mobility.
Friends_and_family Friends
8/10
Excellent
21 Jul 2025
Samantha
Lovely property and great service.
Leisure Family
10/10
Exceptional
21 Jul 2025
Harry
We celebrated our anniversary here and absolutely loved it
Leisure Partner
4/10
Poor
21 Jul 2025
Hannah
Not informed that we needed to pre book the spa and unfortunately it was fully booked for the duration of our stay, which was the only reason we booked a spa hotel
Partner

Location & surroundings

Down Hall Country House
Matching Rd, Hatfield Heath, Bishop's Stortford, Hertfordshire, United Kingdom

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Down Hall Country House

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