Name: Manor Of Groves Hotel, Golf & Country Club
Address: High Wych, Sawbridgeworth, Hertfordshire, CM21 0JU, GB

8/10

Excellent

03 Aug 2026

Angela

Grove hotel stay
Positives:
Executive room, generous size, comfortable bed, air conditioning and fridge in room.

Check in smooth, staff were friendly and helpful.

Food in the restaurant was excellent.

Could be improved:
Air conditioning was a welcome addition to the room but was very noisy, sounds like it needs a service and the fans put back in alignment.

Fridge was also a good addition, it gave a high pitched sound and emitted heat. Perhaps an in-unit fridge would be better?

The door to the en-suite was in need of attention, the veneer at the bottom is cracked and peeling, most of the door appeared to have water damage.

Food in the restaurant, the starter was described as potato and leek soup, it was actually sweet potato and leek, delicious but not what I expected. My husband and I both ordered the steak, which was cooked to perfection, but we were not offered or given steak knives.

The restaurant staff were attentive and polite when engaging with us, however they grouped together for a laugh and joke in view of and within earshot of the guests. It is lovely to see they have a good rapport, but not very professional.

8/10

Excellent

01 Aug 2026

ZSUZSNNA

We had a short stay, staff was nice. We left very early to the airport, only 22min away.

Hotel looked great but couldn't use facilities because we checked in late. Tried to use the pool but they have an adult only policy after 8pm so my teenager wasn't happy.

There was event on at night, it was a bit loud but managed to sleep, but probably quiter on the other side of the hotel.
Room was nice, clean and spacious.

We paid a small price, it was great for a short stay to airport drop off.

4/10

Poor

31 Jul 2026

Jody

If you want to do anything internet related from your room forget it. I spent every evening waiting 30s seconds for a page to load or videos buffering for a minute every 5 minutes, by the last night i was really getting frustrated. On checking out they tried to avoid giving me a tax receipt by saying i booked through a third party so that they can claim the tax back themselves on the booking. I knew that i paid onsite at check in so that is not the case. When ever staff do that the hotel will get a bad review. It happeneds regularly and it's frustrating when you spend every week in hotels and have to submit tax receipts for work. The showers are too powerful, that's normally seen as a good thing, but it's excessive. If they added restrictions to the pipes to make it sensible they'd save a lot of water and energy. It was crazy hot on the first few nights, i know they didnt say they had aircon, but if they fixed a few thing and had aircon it could be a great hotel. I think that summarises the feel of the hotel, a lack of thought and effort.

8/10

Excellent

30 Jul 2026

Hedley

Really good value mini - break, including Bed / breakfast / dinner

4/10

Poor

26 Jul 2026

david

Room had no minibar, no snacks, no bottled water, no air con, only a fan.

Bath was nice and deep but taps difficult to turn on.

Flooboards creaked whereever I walked, inside the room, as well as on the stairs.

Breakfast was poor quality and selection.

Swimming pool had nice outdoor area.

Was asked to pay deposit upon checking in. Given there was nothing removal from the room, did they suspect I might be taking the bed with me?

Overall, not impressed.

6/10

Pleasant

26 Jul 2026

Alejandra

The hotel needs a room refurbishment. Beds quite uncomfortable, noisy rooms and old. Location and staff very nice.

8/10

Excellent

14 Jul 2026

roger

Think Air conditioning should be standard to rooms as fan supplied was really fit for purpose.
Overall very clean and tidy but a bit basic

Self

8/10

Excellent

13 Jul 2026

Yvonne

Room was really nice and good value, I found this room better then the upgrade I had last time I stayed here, the reception area could do with being more inviting, the reception staff are bit clinical not smiley would still recommend this hotel just for the value for money room.

Partner

6/10

Pleasant

06 Jul 2026

Wesley

Recently stayed at Manor of Groves for our 25th Anniversary, booked a executive room which was dreadful, it was like a prison cell! Then the lift wasn't working, then we got told the Spa wasn't working, I complained at reception and was given a four poster room / suite, it was lovely, however the room and this hotel is very tired, needs a lot of work doing to it to turn it around. The staff had zero personality and pretty miserable apart from one charming lady behind the bar who was lovely. Food was good.
Who ever owns this Hotel seems to have fell out of love with it, which is a shame as it's grounds and structure are beautiful.

Partner

8/10

Excellent

04 Jul 2026

Karen

The room was suitable for our short stay, however with such lovely expanse of grounds it was therefore unfortunate that the view from our room was a 12foot high brick wall. Despite there being no air conditioning the room had a patio door which once open cooled the room. Upon request the hotel provided a fridge for my elderly mothers insulin, unfortunately the fridge was faulty and froze the insulin which caused a unplanned medical issue. They were quick to provide another fridge which was needed for the replacement pen.
At 5pm I placed a bar food order for Gamon, egg and chips. I was informed food was served from 6pm which was not a problem. I needed to eat the food in my room so I asked if a call could be placed to my room when ready so I could come and get it. I never received a call so my food sat under heat lamps. It was 6.16pm when my food was brought to my room. The gammon was lovely, the fried eggs were over cooked, so no yolk, or the lamps could have dried them out, the chips were over cooked which I was unable to eat. If I wasn't so hungry I would have sent it back.
Despite all of this I would certainly recommend the Manor of Groves and stay there again but ask for a room with a view and be specific about my food requirements

Family

10/10

Exceptional

03 Jul 2026

Qamar

I had a great stay at Manor of Groves. The hotel was clean, comfortable, and the staff were friendly and welcoming. Overall, it was a very enjoyable experience, and I would happily stay here again.

Business

6/10

Pleasant

26 Jun 2026

Zoe

No wifi in the bedrooms and cannot get mobile connection in there either, so only place to work is in the reception area which isn't great if you have calls.

Self

6/10

Pleasant

25 Jun 2026

Sam

First room I was issued was very dated and filthy. Stains up the walls and all round in poor condition. I was moved to another room after complaining which was much better, however starting to show its age.
Staff however really need to learn how to smile. Unfriendly vibes from all but one team member.

Self

8/10

Excellent

19 Jun 2026

Carolynne

such a beautiful location and did what I needed for a one night stay. Only small thing was a bit of improvement on housekeeping and maintenance in the room I was in, but i would stay again.

Self

6/10

Pleasant

16 Jun 2026

Matthew

I was told the beds were not comfy by a colleague and I would agree. Feel like they need replacing. Did not sleep well

Self

4/10

Poor

13 Jun 2026

david

Dry disappointed with the venue as a whole. It advertises electric charging car facilities, yet no one on the property knew how to use them so was unavailable.
The room was supposed to be prepared for twin beds and wasn’t so had to wait. When beds were separated, condoms were found u see the bed and just left out.
The spa facilities were out of order ( jacuzzi and sauna). The hotel bar was small and rubbish.
The staff were largely unhelpful and I knowledgeable.
The exception to all of this was the golf club. Excellent service, amenities and bar area.
Overall - not impressed

Friends_and_family Friends

10/10

Exceptional

09 Jun 2026

Martin

Excellent stay. RESL enjoyed it

Self

6/10

Pleasant

07 Jun 2026

Joy

Lovely but needs some T LC. Nice pool .Would stay again as local to family. Pleasant staff. Room ok but could do a little better Seemed short staffed in some areas i.e. housekeeping and brasserie/kitchen.
Staff responded to and resolved most issues with room and food that were below par! Issues that should not really have been present in the first place for any estabishment. Not wishing to be unfair but note should be taken by senior staff to improve when guests kindly advise manager of misgivings and problems with rooms etc. Not the fault of staff if they are untrained or short staffed and stretched.
Stains on furniture in room. Cleaning missed one day.
Brasserie has no windows. Not as nice in the brasserie as the photos suggest with high ceilings and 1970's offfice style polystyrene tiles some of which were missing. Shame is does not look out to grounds especially on a summer evening.
Nice staff but not all had the professionalism expected The grandeur has slipped. One manager has tinted glasses.and no head for business. Opportunity missed of future business by this manager.
I am sure if I had spoken to the gentleman on duty, the night before, the response to the suggestion of future work/events/bookings would have been more positive than \"it's on the general website\" at request for contact name and info. Reception 1st answer to concerns was to request I send in a email! I was infront of them!
Ladies changing room is down winding stairs. Lovely pool,

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Peter

Excellent grounds and just a great hotel. Affordable too

Self

8/10

Excellent

28 May 2026

Paul

On our one night stay we were pleased with our room but thought that a plan biscuit would have been nice with the tea & coffee. And being on the flight path for Stansted was a surprise but not too noisy. But the hotel was close buy to our location

Friends_and_family Family

2/10

Poor

26 May 2026

Ian

Staff on reception were rude very cold welcome. Room was backed onto loading bay and staff entrance. Foxes in the bins throughout the night then a man at 5:30am decided to drag trolleys about and start to clean up the rubbish. Struggling to see the bins for rubbish. Food was not great. Hate leaving bad reviews however this one was awful and a real lack of management

Business

2/10

Poor

17 May 2026

Connor

I didn’t even last 30 mins in the hotel bedroom was dull and earey made me really anxious and then what arrived they then charged me. £50 ontop witch is a hidding fee

Self

4/10

Poor

13 May 2026

Chris

Mixed feelings. The room itself was fine, the experience not so great. I had chosen this hotel in part because it was a good location and had an EV charger. The EV charger was not working and the experience in reporting and trying to get resolved was infuriating. I had to go elsewhere and charge.

The EV alone I probably would have overlooked, particularly as it involved a third party. However, upon check out the hotel attempted to charge me for a dinner that I hadn’t ordered or had! Ironically I had eaten elsewhere whilst waiting for my car to charge. Again, mistakes can happen, but the receptionist was at first insistent that as that’s what her computer said, I had to pay it! Eventually sorted, but took way too long, making me late for an meeting, and did not appreciate the accusatory manner. So an okay stay bookended by two poor and frustrating experiences.

Self

2/10

Poor

11 May 2026

Mark

Booked this hotel for the sauna, steam and jacuzzi all of which are broken. 1st room I got put in was extremely loud, and dated. 2nd room I got put in was equally as bad, carpet was stained, iron burn on the carpet, a desk without a chair and some unusual stain on the wall. I've stayed in better hostels not what I expect of a room costing over £100.

Self

6/10

Pleasant

10 May 2026

Sally

Wifi in bedrooms was terrible, and room was not cleaned after the first nights way on a 2 night stay. Disappointed with stay

Partner

4/10

Poor

02 May 2026

Alpha care

Tired and run down. Changed rooms and the second one ws also awful. Bed uncomfortable and bathroom dirty. Stains on carpet and evetything is dated. Food is average at best. Staff are friendly. Ive stayed here everal times for work and aadly i wont be booking again.

8/10

Excellent

01 May 2026

Adrian

Handy location for me near Sawbridgeworth.

Self

2/10

Poor

27 Apr 2026

Robert

Terrible room and the shower was awful.
Needs refurbishing.

Business

10/10

Exceptional

23 Apr 2026

Daniel

Good

4/10

Poor

23 Apr 2026

Neil

From the moment you drive up the long, scenic fairway toward the grand white clubhouse, Manor of Groves Hotel looks like it’s set for a hole-in-one. Sadly, once you’re on the course, it quickly turns into a round you’d rather not score.

The rooms? Ice-cold—more winter links than summer resort. Heating comes courtesy of a lonely electric wall unit that struggles to get out of the bunker. I imagine in summer it swings wildly the other way… a bit like a bad slice.

Service was consistently below par. Staff interactions rarely got past a mumbled “morning” or a blunt “room number,” as if basic courtesy had been left back at the clubhouse.

A major hazard sits at the gym-end corridor near room 202. The door doesn’t just close—it drives straight through the frame like an overhit tee shot, announcing every passerby. I reported it five times… and got about as much response as shouting “fore” into the wind. No fix, no feedback—just silence on the fairway.

The gym itself is tired and crusty—less country club, more forgotten driving range. The hot tub had more sand than a bunker, though the steam room was one of the few clean strikes. The sauna, however, was out of play the entire stay, with members audibly frustrated—rightly so.

Breakfast was… steady, but uninspired. One morning the cooked option simply vanished—no apology, no explanation, just quietly removed like a lost ball. Cleanliness was patchy: crumbs behind the toaster had clearly settle

Self

4/10

Poor

23 Apr 2026

David

Very disappointing stay . Room was of a poor standard. Outside corridors not been hoovered. Room cold and shower didn't work

Business

2/10

Poor

23 Apr 2026

Mateusz

This was a bad experience. Room was cold, not very clean and had no water pressure so couldn't have a shower . Needs a massive refit .

Will not stay here again

4/10

Poor

23 Apr 2026

Carmelo

I booked 10 rooms on behalf of colleagues for one night. Apart from 2 of us, rooms were very poor and no one was able to take a shower in the morning due to poor water pressure . This hotel on the outside looks fantastic but once you enter its a different story .Rooms need a massive over hall to bring this up to an acceptable level .
We will not use this hotel again. It wasn't good value either at £135.00 per room.

Business

8/10

Excellent

20 Apr 2026

Lynsey

Easy parking. Hotels is dated but clean comfortable room

6/10

Pleasant

17 Apr 2026

Allan

Virtually no WiFi and phone signal within the hotel.

Self

8/10

Excellent

07 Apr 2026

DERICK

Very nice as expected. Beautiful grounds and would be excellent for wedding pictures

Partner

2/10

Poor

05 Apr 2026

Tony

The mattress was heavily mouldy and in a very poor condition. The air in the room was terrible, with a strong and unpleasant smell. On top of that, the staff were unfriendly and not polite at all. Overall, it was a very disappointing experience, and I would not recommend this place.

6/10

Pleasant

05 Apr 2026

Sarah

The gym class at 8.30 on a Sunday morning woke us up with very loud music

Partner

8/10

Excellent

02 Apr 2026

Richard

Nice Pool and Gym were Positives, Wifi and phone signals are terrible at this location especially in the room. Room was clean but in need of a refresh

Self

4/10

Poor

02 Apr 2026

Matondo

I was really disappointed with my recent stay. The hotel advertises amenities that simply weren’t available there was no sauna as expected, and the jacuzzi, which is clearly listed, wasn’t even functioning. It felt misleading and poorly managed.

To make matters worse, I couldn’t sleep because music was blasting at 2am. I called reception and, to be fair, it was eventually sorted, but it completely disrupted the night. I was also told that the manager might offer some form of compensation in the morning. However, before check-out, I was then told there was nothing they could do, which was extremely frustrating given how poor the stay had been.

Overall, it seems like Manor of Grove has seriously dropped its standards. What used to feel like a reliable and comfortable place now feels neglected and not worth the price. I wouldn’t recommend it based on this experience.

10/10

Exceptional

30 Mar 2026

Michael

Bar staff are brilliant at making people feel special and welcome

Self

8/10

Excellent

24 Mar 2026

Maggie

Spa and golf club on site

Partner

6/10

Pleasant

22 Mar 2026

Julie

Sauna wasnt working and our room was really cold everything else was good and breakfast was great

Friends_and_family Family

6/10

Pleasant

20 Mar 2026

Philip

Hotel and grounds are fabulous. Food could be better with more choice. Staff were helpful but lacking in training and let the standards down. Good value for money

Partner

4/10

Poor

09 Mar 2026

EWA

Room very out of date. I couldn’t close the window, chipped enamel in the bathtub, leaking sink tap, luck of light/lamp at desk.

Self

6/10

Pleasant

09 Mar 2026

Sadie

The pool needs some work. Rooms need renewing. Reception was lovely. A couple of the older staff were not so nice to the younger ones seemed impatient

Self

10/10

Exceptional

16 Feb 2026

Adrian

Room was spotless food was excellent and staff were amazing would highly recommend a stay here

6/10

Pleasant

15 Feb 2026

Colin

It was OK

Partner

6/10

Pleasant

10 Feb 2026

DANIEL

The room was cold and only a small heater provided.

Business

6/10

Pleasant

08 Feb 2026

Philip

Check-in was fine, but the leisure facilities were a letdown. The pool was cold, the jacuzzi didn’t work, and the steam room was out of order. Lockers were unreliable and needed a £1 coin, which is odd for a card-only facility.
The saunas are segregated and located in the changing rooms, which isn’t ideal for a couples stay. The male sauna also smelled strongly of urinals. We left almost immediately. At least we weren’t charged.

We booked an Executive room, but it didn’t feel like one. The lighting was poor, leaving parts of the room dark. The shower-over-bath setup was awkward due to the curved bath, and not what I’d expect at this level. Worst of all, the “double” bed was just two singles pushed together — unacceptable for an Executive room.
Why do some hotels think this is OK? If I wanted a budget hotel, I would have booked one.
Oh, and the miniature soaps where annoying at best and useless for a shower. There must have been more plastic used in the packaging than shower gel inside it.

Staff were generally pleasant, though the older bartender could do with smiling every now and again.

Food was very nice, dinner and breakfast. Some options for vegetarians but this didn't seem to please 'Karen' who found an opportunity to be rude and moan at every opportunity. I guess you can't please them all, especially the Karen's of this world.

Wouldn't choose stay again, though I’ve stayed in worse and it's not the worse place for a bed for the night.

Leisure Partner

6/10

Pleasant

25 Jan 2026

Wesley

WiFi is really bad

10/10

Exceptional

17 Jan 2026

Kim

Parking was fine , didn’t eat

Partner

6/10

Pleasant

13 Jan 2026

Stella

Nice hotel, rooms are a bit dated but it was good value for money.

Friends_and_family Family

8/10

Excellent

13 Jan 2026

Nick

A lot of noisy contractors there on this visit.

Business

6/10

Pleasant

08 Jan 2026

David

More vegan, vegetarian options

Business

10/10

Exceptional

04 Jan 2026

Allison

Room definitely needs upgrading , it did smell bit of wee , the light in bathroom was broken, light on wall was hanging off , I said excellent as the facilities was excellent, sauna , jacuzzi, gym , food was amazing, staff are excellent, but hotel definitely needs a refresher, paint work awlful, carpet terrible, but very nice bed 👍

Friends_and_family Friends

6/10

Pleasant

04 Jan 2026

amy

The room was clean though we could have done with some more pillows. The spa facilities were good and my full body massage treatment was excellent.
The waitress and waiter at the meal were welcoming however the order was changed due to my allergy without them informing me and my steak came without any sauce. I asked for a different sauce to my steak; instead of peppercorn sauce I asked for Blue cheese sauce and was just given a little bowl of cubes of blue cheese, which was disappointing, otherwise good food at the restaurant. Breakfast in bed was good just slightly overdone toast but I know this is a personal preference but could have been medium to suit everyone. Over all an anverage/good stay :).

Partner

6/10

Pleasant

02 Jan 2026

Catriona

Decor was tatty in room with visible damage to paint, sink, etc.

Partner

6/10

Pleasant

31 Dec 2025

Deb

Room was nice apart from the heating it was freezing over night. We only had plug in heater and you can't keep that on at night. Evening meal food was lovely.

Partner

10/10

Exceptional

28 Dec 2025

Sally

Room was clean staff very helpful reserved a particular room which had beautiful bathroom

Partner

6/10

Pleasant

28 Dec 2025

Wilhelmina

Sadly the steam room wasn’t working during my stay there and that was one of the reasons I booked them

Self

6/10

Pleasant

23 Dec 2025

GAENOR

Hotel itself was clean . The room was a nit shabby especially the bathroom. We had issues with the bathroom lights continuously going on and off. We offered to move tooms but we were all unpacked by then. Could of done with a comfortable chair in the room. No details in the room of how to vontact reception. Not many complimentary toiletries eg shower cap , moisturiser. Limited small botules of shampoo only and shower gel.
All staff were fabulous except bar and waiting staff who had no personality, were miserable and barely spoke a word ! They let the team down. Especially the lady eith long ginger hair....she kust needs to smile and be polite !

Friends_and_family Friends

10/10

Exceptional

12 Dec 2025

LEE

nice large room - Upgrade

Business

8/10

Excellent

12 Dec 2025

Robert

It was good thank you ☺️

8/10

Excellent

08 Dec 2025

Martin

Room was a bit noisy as it was too near stairs but warm and ok. Stall was excellent as usual.

6/10

Pleasant

02 Dec 2025

Martin

Heating in the bath and shower was not good. It was only Luke warm

2/10

Poor

30 Nov 2025

Paul

The hotel, its facilities, staff and overall way it’s run was truly awful.
From the outside, the hotel looks lovely. As soon as you walk in, the hotel disappoints.
Do not go for the cheapest room. They are like something from the 70s and are in desperate need of attention. Save the money, go to premier inn.
After complaining, we upgraded to a premium room. Again, carpets threadbare, paint peeling from walls, stains on bathroom floor, and furniture that had paint peeling off it.
We stuck it out as no other rooms available. The bed was relatively comfortable.
The next morning at breakfast the shambles continued. Not enough staff on duty, not enough food available as they were slow to cook and bring more out, watered down juice, and staff who were totally fed up being complained to.
What looks a lovely hotel turned out to be truly awful. Save your money, do not stay here

Partner

4/10

Poor

29 Nov 2025

CHRISTOPHER

Food and service was poor. Unusual to find a hotel with such uninterested staff.

Business

6/10

Pleasant

26 Nov 2025

Alexander

Big room, good value, great shower, free use of health club (sauna, steam room and pool).
Let down by terrible wifi and no phone signal. Shame as this is a great venue (a bit tired but good value).

Friends_and_family Family

2/10

Poor

26 Nov 2025

Roderick

Great for Eskimos! We booked a four poster room, and got charged for the pleasure, but didn’t get that room - we got a very very cold and tired room on the top floor, which failed to heat up despite the small electric heater being turned on. Complained and got refunded £10 … insult to injury! Food was terrible. Overall absolutely awful.

Leisure Partner

6/10

Pleasant

25 Nov 2025

Nathan

Whole place needs a little spruce up.Lots of rough finishing and unfinished areas in the gym making it look scruffy. Equipment in gym is great though. Matress in room 108 has seen better days. Shower head was full of limescale.

Business

6/10

Pleasant

23 Nov 2025

Martin

Very noisy room. No hairdryer in room. Poor internet. Overall not very happy. The only plus side was the jacuzzi and pool

Partner

10/10

Exceptional

18 Nov 2025

Alan

Parking was very easy, simple check in and quick, facilities are all good for a short stay so ideal for me. One small first world problem though.....the room was big and the TV was very small so it wasnt ideal to sit in bed watching from such a distance.

Business

4/10

Poor

17 Nov 2025

Dayna

Room was too hot, we were told there was nothing that could be done as the pipes ran underneath the room. Also the double bed was two singles pushed together and was told we couldn’t move rooms

Leisure Partner

6/10

Pleasant

17 Nov 2025

Stewart

Tired rooms uninterested staff

Business

6/10

Pleasant

16 Nov 2025

Rachel

The room was clean. But the whole hotel needs a serious refurb. The food is ok but nothing amazing. Staff are brilliant and friendly. Overall, for what you pay, it’s decent

6/10

Pleasant

16 Nov 2025

Samantha

A bit tired and definitely in need of more staff!!

6/10

Pleasant

15 Nov 2025

Christopher M

Overall a nice stay with helpful staff. A few improvements needed 1) temperature control in room 2) a bottle of water in room 3) don’t allow fitness class to dominate whole pool, preventing guests use of it

4/10

Poor

14 Nov 2025

Andrew

Hotel rooms are in need of TLC, issues with room and management discussed partial refund. Which next day was ignored. All in all for a 4 star hotel not good enough.

10/10

Exceptional

06 Nov 2025

James

The room was very clean. We ate there which was good food. The breakfast we went down late and a lot had ran out -juice yoghurt etc but the English hot food was good. We paid a very good rate and value for money was excellent

10/10

Exceptional

05 Nov 2025

Glenn

The staff were fantastic

Business

8/10

Excellent

03 Nov 2025

Ken

Ideal location. Quiet room.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Martin

Excellent stay. Great spa and steam room excellent one of the best

Partner

4/10

Poor

02 Nov 2025

nelma

Disappointing Experience Despite Promising Exterior

The hotel looks appealing from the outside, but the service and amenities were a letdown. Despite requesting a quiet room, we were placed facing the carpark — and it wasn’t even busy, so accommodating us should’ve been possible. The check-in staff claimed all rooms had great views, which was clearly not the case.

Bar service was equally poor. Staff lacked basic customer service skills — no greeting, no smile, and dismissive responses when asked about whisky options or the menu. The room itself was mediocre: broken furniture, a missing drawer, and dirty curtains.

The only redeeming features were the pool and steam room. Breakfast was chaotic — a single broken two-slice toaster for the entire restaurant, with staff showing little concern as guests queued in confusion. Overall, the service was appalling and far below acceptable standards.

6/10

Pleasant

01 Nov 2025

Grant

Comfy bed an room ok. But the food was decidedly average, food at breakfast from the buffet bar was lukewarm at best.
On arriving in room there was loud dance music coming from the very close health club ( i could make out the words), when i spoke to reception io was told it would be overy by about 8pm - not to much of an issue as i wanted to eat.

Next morning at 7am though was an issue, woke up

Business

6/10

Pleasant

30 Oct 2025

Bodean

The room was good, we enjoyed the spa and pool.

Breakfast and dinner was extremely lacking - the food was disgusting and the staff laughed about it when we told them. It was pretty disappointing.

10/10

Exceptional

29 Oct 2025

Matt

Great staff , realy friendly

Friends

10/10

Exceptional

27 Oct 2025

Martin

Excellent room . Great staff and nice area. Great stay

Partner

10/10

Exceptional

27 Oct 2025

Martin

Excellent stay nice room

Partner

2/10

Poor

27 Oct 2025

Kate

Staff were friendly enough but lacked experience or decision making. Woken 7:20 by music off a gym class. Plenty of rooms vacant, unsure why we were given that room? Tired and small room, didn’t risk breakfast based on reviews.

Leisure Friends

6/10

Pleasant

23 Oct 2025

Karl

Breakfast and Dinner was really good and parking was great. However i was very disappointed as the shower did not work as there was very little (a small drip) room 22 and i was then moved to a new room ( room 11)straight away. However, when I went to have a shower in the morning in the new room the shower temperature was either too hot or too cold and i could not have a decent shower for my meeting..

Business

10/10

Exceptional

20 Oct 2025

David

Very good gym and pool area

Business

10/10

Exceptional

17 Oct 2025

david

Very helpful reception

Business

10/10

Exceptional

15 Oct 2025

david

Pleasant stay

Food great room very good

Partner

4/10

Poor

15 Oct 2025

Neil

Avoid .. tired, old dirty hotel

Below par, tired and looks dirty. Room was a good size, after I finally got my room that I booked and paid for, only to be told .. sorry we have no availability of that room type, Expedia messed up so I'm afraid there's no room for you. Eventually the manager upgraded the room, but said .. this is a more expensive room, so you should pay more but this time we won't charge you! Wow 😳

No not a good stay and certainly not worth the money.

Business Self

2/10

Poor

11 Oct 2025

Danny

The room was terrible and we had to be moved. We had room 11 (four poster room). Shower was broken, curtains were unable to be closed and the bath panel was in terrible condition. Avoid this hotel.

Leisure Partner

4/10

Poor

09 Oct 2025

Leanne

Dirty

10/10

Exceptional

09 Oct 2025

Lewis

Nice hotel and comfy bed

Business

4/10

Poor

27 Sep 2025

Fran

Beautiful surroundings with golf course. Pool was cold, jacuzzi broken, steam room broken. Changing room for health centre bit not very clean. Restaurant had very limited menu- poor vegetarian choices and not able to just have a starter/cheeseboard in the restaurant area despite being quite so had to sit in the cold foyer to eat the cheese board. It was very poor value for money, no chutney as advertised. Room fine and clean but bed quite uncomfortable. Wouldn't recommend sadly. Right under the Stansted flight path so noisy with aircraft from 3am.

Business Self

10/10

Exceptional

20 Sep 2025

James

Was a nice place to stay cheap aswell