Name: Santo Domingo Bay Convention Resort & Casino
Address: Calle Duarte #1-C, Esq. Caracol, Boca Chica, 15700, DO

8/10

Excellent

07 Aug 2026

Juan

It was a nice , convenient hotel all -inclusive; we were there just overnight but we may return for a longer stay as we liked it.
Front desk employee was nice but said we had requested a one bed room and that was not the case, he wanted to get tipped by pretending he was going the extra mile in service to give us one with two beds
In all it was good

Family_with_children

10/10

Exceptional

06 Aug 2026

Felisnor

It is a very nice place to plain your vaca if you want to go to Boca chica it is the best place I was there before the renovation but now it is unbelievable if you want to go outside it’s your choice otherwise they have everything to make you happy the staff is friendly, food is awesome it is a 5 stars hotel

10/10

Exceptional

06 Aug 2026

Pamela

X

10/10

Exceptional

06 Aug 2026

Jermaine

I enjoyed the signature suite

4/10

Poor

06 Aug 2026

MASHANDI

I feel a refund is in order. The power went out 3 times. The 3rd time an extended period of time. No air, lights etc. I have chronic asthma was awful. I wrote requesting refund and all. No towels, waited for them be washed and brought up. No one never came until I called again. I paid lot of money, and feel a refund accommodation is in order

10/10

Exceptional

05 Aug 2026

Jonathan

Excelente servicio al cliente de todo el personal del hotel, excelente comida, mi segunda vez quedándome y planeo quedarme muchas más. Felicitaciones especiales a Loraine la cual tuvimos una solicitud fuera de lo común y nos buscó la vuelta de todas las maneras. Sin duda vuelvo.

4/10

Poor

05 Aug 2026

Pascual

The air conditioner of room 240 was not working properly. In The snacks restaurant. my family and other we have to wait in line 30 minutes or more. Other costumers told us the Thai is not the first time they have to wait more than 30 minutes. For the food to be restock. is unacceptable.

8/10

Excellent

04 Aug 2026

nadia

We had an amazing time! The staff was friendly, the property was beautiful, the drinks were great, and our room was very nice. Everything exceeded our expectations, especially the food—it was absolutely amazing. The only thing I wish the resort had was a disco on the property for evening entertainment. Definitely coming back!

10/10

Exceptional

04 Aug 2026

Omar Alberto Segarra

Excelente hotel si buscas paz y comida rica. La atención de los empleados es muy buena. Todos son muy amables. El baño de la habitación espectacular. ¡Volvemos!

10/10

Exceptional

04 Aug 2026

Franklin David

Exelente comida y atenciones

6/10

Pleasant

04 Aug 2026

Thomas

N

8/10

Excellent

03 Aug 2026

Peter

Hotel was good. Clean and Staff were generally very good

4/10

Poor

03 Aug 2026

Jarod

Me and my fiance stayed 5 nights here . The hotel was clean but there is no activities or entertainment on the property . The hotel had consistent power outages with no back up generators so the hotel was completely down for hours . This occurred daily .

The room service and check in process was poor and unorganized. The employees need hospitality training if there going to the next level .

The hotel wifi and internet service was down for 2 days . We couldn't make calls or watch tv . This place was a prison not a resort .

The only thing had is casino and that was empty as well . You couldn't get any free alcoholic beverages even with a all inclusive band . They make you pay for the alcohol in the casino.

I really like Dominican Republic but the country hospitality level has gone way down consistently . I in DR 3 times this year and people are just uninterested and unmotivated.

I believe tourism will decline in the DR .

I travel to 9 Caribbean islands this year and Nobody can beat JAMAICA 🇯🇲!
THEY GOT IT ALL THE WAY !!!

8/10

Excellent

03 Aug 2026

jason

The front desk wouldn’t check us in till 3pm even hearing them on walkie saying there were some.. As I was leaving I literally saw a man walk in with his luggage and got checked-in at 1pm with no problem.. totally unacceptable.. But once again the front desk staff needs upgrading.. When I asked questions the lady named Rosa asked me how I know so much about the process.. I told her I worked for the industry before. At the end she couldn’t help me and walked away probably cause I was correcting her.

6/10

Pleasant

03 Aug 2026

jason

It’s a great place to relax n zone out.. Check-in was the worst thing about the hotel. Took about 20min. Front desk staff needs upgrade badly. The omelet station lady was the standout. She needs help, it was hard for her to smile. The outside bartender by the pool was a rockstar as well.. I believe his name was Alberto. The Saturday show on the beach never happened leaving us sad and having to go to next property to enjoy some nightlife..

6/10

Pleasant

03 Aug 2026

Alejandro

es un hotel recien renovado, sus isntlaicones asi se sienten, la comida esta regular, en mi estadia habia un congreso por lo que no pude comer en los restaurante solo en el buffet, la playa es muy tranquila idela para quienes tienen niños, hay un restaurante que se llama vuelve la vida mar( que no pertene a el hotel) que es muy caro, pero si esta en tu presupuesto vale la pena pagarlo.

6/10

Pleasant

03 Aug 2026

Cecilia

This is a beautiful resort. It really is and all the staff we came in contact with were very nice and helpful. I would love to give this place 5 stars, but I think they need to adjust some things. We arrived on a Sunday not knowing that Sundays are their big busy day, so check-in was chaotic. There was no tour of the property or even a map given. We didn't know that we needed to turn on our TV in the room to get a QR code that helps. However, Joel at the front desk was very nice and helpful even making sure we got a room near our other party who booked separately. The rooms are nice; the buffet is hit or miss. On Sunday, it was spectacular with the quality and variety. However, Monday and Tuesday it was not. But got better on Wednesday and Thursday. The worst thing is the rolling blackouts. The power kept going on and off. We made the best of it, but it was annoying to say the least. By the 2nd day of our trip the beach was covered in seaweed, it wasn't until Friday our last day that they started to clean it up. This resort seems to cater to their weekend crowd. So, if you go for a short weekend trip, then you should really enjoy yourself. The spa amenities and staff are great. We loved the coffee cafe as well and definitely took advantage of the 24-hour gym. Will I go back, probably not but this place has the potential to be great one day.

10/10

Exceptional

02 Aug 2026

Catherine

I like everything about this place I had
a good time there .

10/10

Exceptional

02 Aug 2026

wendy

The room was clean but the staff were not very pleasant

6/10

Pleasant

01 Aug 2026

Brenda

This resort has potential, but it’s far from the luxury experience it advertises while charging luxury prices.
Although it was supposedly renovated less than a year ago, the beds were old and uncomfortable, and the A/C issue I reported was never addressed. Entertainment was nonexistent, no evening shows, just bars. The resort also advertises “chef service,” but can’t accommodated vegan guests, even for the additional-cost romantic beach dinner.
The beach lacked umbrellas, had no drink service, the beach club is separate from the resort, and there were no lifeguards. Drinks at the casino aren’t included in the all-inclusive package, and room service costs extra with only snack bar options.
Housekeeping was inconsistent. Despite my “Do Not Disturb” sign, staff entered my room to leave a fruit platter. Then, after requesting a full room cleaning and fresh sheets on day five of my 10-day stay, it took multiple requests and frustration before someone showed up at around 9 p.m.
The highlights were Jesus, the bartender outside La Famiglia (Mr. Roger’s bar) and Bernabella at the spa both provided exceptional service.
Overall, I wouldn’t recommend this resort, especially if you’ve stayed at all-inclusive resorts elsewhere. It has potential but needs major improvements in service, hospitality, and overall guest experience.

10/10

Exceptional

30 Jul 2026

Gabriela

Increíble hotel, si buscan tranquilidad, instalaciones excelentes y la playa mas linda, este es el ideal, todo el personal de igual forma muy amable.

8/10

Excellent

30 Jul 2026

waqar

Checkin wait time was long. I paid one of room with 3 persons (estra)and there was no bed avaialable for 3rd person and had to accommodate all in one bed because they did not provide extra bed or mattress. Supposedly i was gonna get rooms with sofa beds but there were to sofa chairs and no sofa beds.
Rest all was very good. Food was good. Beach is great and pool was good too. Over all satisfied with my stay.

10/10

Exceptional

30 Jul 2026

Betsy

Amazing. Been coming here way before it was renovated and I have to say they did an amazing job. It’s practically unrecognizable from the old hamaca. It’s so beautiful and modern now. Clean and enjoyable.
I want to give a shoutout to Yohana, chief concierge. She was extremely helpful, kind, and attentive and made sure our stay went smoothly and periodically checked on us to make sure we were enjoying our stay.
Yohana, you’re awesome!

10/10

Exceptional

29 Jul 2026

Nelson

I had stop visiting this hotel due to terrible conditions under the old management. Under the new management, all levels of service have drastically changed for the better.
I especially enjoyed the great service of Maria and Veronica by the beach.
I also recommend the daily buffet with excellent choices. The two restaurants need major improvements.

4/10

Poor

29 Jul 2026

Judy

The property is beautiful, modern, and has a lot of potential. However, the overall guest experience could be improved.

When we checked in, we were not given any information about the property, nearby restaurants, or places to visit. Fortunately, the bellman took the time to show us around and provide recommendations because we were completely unfamiliar with the area.

As we walked through the hallways, they appeared as though they had not been cleaned in some time, and our room was not as clean as we expected. In addition, there were no towels in the room, so I had to return to the front desk to request them.

Overall, this is a very nice hotel with great potential, but it would benefit from stronger management and greater attention to housekeeping and guest service to ensure visitors have a more enjoyable stay.

10/10

Exceptional

29 Jul 2026

Babu

Great location and food

10/10

Exceptional

28 Jul 2026

Frank

Iy was good experience

10/10

Exceptional

27 Jul 2026

Mark Anthony

Sobre el servicio y la limpieza del hotel no tenemos quejas. Hector, Peter, Maria, Juana, Yuri, Kelvin, Adalberto, Nicolas, Barbara y Alberto nos dieron un servicio de excelencia durante nuestraestadía. Lo único que no nos gustó fue que las barras cerraban todas a las 6pm y ya luego en la noche no habia ambiente para tu disfrutar cerca de la playa o piscina.

10/10

Exceptional

27 Jul 2026

BEZELAIS

Everything was fine no issues

6/10

Pleasant

27 Jul 2026

Marlon

The staff was excellent, they are great.

The room I was given was looking out balcony with half of it being the beach, where I had to lean towards my right to see it unless I stepped out into the balcony. The other half was looking at the sidewall of someone's balcony. Perception was the entire hotel was not sold out, customers that paid the same price I did got a much better deal when it came to the location of their room.

Attention to details, such as the buffet - anyone that hasn't been at this resort would have a tough time searching for the buffet, tucked in the back of the buffet area without signs requiring to ask staff busy with other tasks. An example of another detail is the organization of the food in the buffet and labels for sauces next to the lemons - I have no clue what those were and one of them looked a sauce I'd put on steak/chicken but I didn't know what it was.

The floors throughout the hallways need to be replaced with same flooring in the room or the stains will remain throughout the facility unless they are shampooed constantly. Water/drink stains throughout the common areas.

There is no service to exchange currency. The front desk advised the casino or Banreserve, neither provides the service either.

The beach was fantastic, great environment along the restaurant's pier (I assume that is not part of the hotel, \"Don Julio\"). Again, staff was fantastic - there are details remaining to take this resort to the next level.

10/10

Exceptional

27 Jul 2026

Melissa G

Very welcoming 🙏 staff were great
The only thing the resort need shuttle busses from to the airport 🛫.
Recommend had a great time. The food was delicious 😋.
Thank you again

10/10

Exceptional

27 Jul 2026

Nathalia

Todo muy bonito y limpio

10/10

Exceptional

27 Jul 2026

Emily

Overall, we had a great stay. The hotel was very clean, the staff was consistently friendly and helpful, and the location was perfect—especially being so close to the airport. The beach was absolutely beautiful and easily one of the best parts of our trip. It was well-maintained, relaxing, and exceeded our expectations.

The biggest disappointment was the amount of restaurants options and the new reservation website for the restaurants. There were only 2 restaurants to eat at and a buffet; not many options for an all-inclusive. The website system simply did not work, making it nearly impossible to book reservations at the only two restaurants that required them. Even more frustrating, when we went to the restaurant in person and asked if they could manually make a reservation, we were told they could not. This left us with very limited dining options despite being on the property. Aside from the reserving issue, the food was amazing.

If the restaurant reservation system were fixed or staff were given the ability to assist you when the website fails, this hotel would provide an outstanding experience. Aside from that issue, we truly enjoyed our stay and appreciated the cleanliness, friendly service, convenient location, and incredible beach.

8/10

Excellent

26 Jul 2026

Josefina

Las habitaciones muy linda y cómodas

10/10

Exceptional

25 Jul 2026

Gena

Beautiful property. Staff is helpful. I will definitely rebook again.

10/10

Exceptional

24 Jul 2026

Emille De

Very good buffet food and services, I’m definitely coming back

10/10

Exceptional

24 Jul 2026

massiel

Lo amo me encantó buena comida buen servicio nice

6/10

Pleasant

24 Jul 2026

John

Always looking for utensils at the buffet and restaurant tables. Dining tables are always dirty.

There is no entertainment on the property.

The beach water is very clear with beautiful scenery, but the pool water is very murky.

2/10

Poor

24 Jul 2026

Maximo

When I arrived at the hotel they game the wrong accommodation instead of the one I have paid for. Throughout my stay, Myron was never cleaned, and I was not restocked with water or coffee. I WAS UNABLE TO GET AT Any restaurant, despite trying multiple times. In addition I found the sttaf to be very slow and unresponsive. Overall, I was very disappointed with the service and the experience did not meet the expectation set when I booked my stay

8/10

Excellent

23 Jul 2026

Laxni

The bedroom had a stink smell, bed sheets fell heavy and humid. The bedroom was lack of light.

10/10

Exceptional

22 Jul 2026

Erick

Na

10/10

Exceptional

22 Jul 2026

Mayrobel

Great!

8/10

Excellent

21 Jul 2026

Oscar

They need Entertainment and a Live DJ on the Pool! 🤔

Self

10/10

Exceptional

20 Jul 2026

Karam

Thank you and keep up the good work.

Self

10/10

Exceptional

19 Jul 2026

Mariel

Todo estuvo excelente me encantó

Family

8/10

Excellent

19 Jul 2026

Dakelly

This hotel is new so they still have some work today with the entertainment. But I loved our stay, I wanted rest and got just that. And the staff was the friendliest I have come across. Great service.

Family_with_children

6/10

Pleasant

19 Jul 2026

Carolinna

A little sorry/run down in some areas though you can tell they are maybe trying to fix it as they were working on things when we were there. The beach is beautiful. The staff is friendly. The room smelled weird. I had to ask for a manager to get me into a restaurant for dinner bc when k arrived at midnight and checked immediately there were already no open reservations for either of the two restaurants (buffet is always available.

10/10

Exceptional

18 Jul 2026

Kenneth E

Friendly good customer service

Partner

10/10

Exceptional

18 Jul 2026

Leny Alexandra Hernandez

The hotel was very clean and beautiful i like a lot the beach is amazing , but í didn’t like one of the restaurant the staff in that restaurant was very lost but i love everything else very nice and beautiful.

Partner

6/10

Pleasant

18 Jul 2026

Paul

There are not enough umbrellas by the pools and beach

Self

10/10

Exceptional

17 Jul 2026

Felix

Everything was great

Family_with_children

6/10

Pleasant

16 Jul 2026

Mildred

The hotel is big and somewhat beautiful on the out side. The beach is beautiful and the pool is great. Most of the staff are in need of training about customer services. The restaurant that suppose to be included in the package are very hard to get a reservation and staff give you a hard time when you ask for help to make a reservation. There were a few staff very amable and attentive, but others seems with bad attitude. The room are spacious but some room had a bad smell and some of the elevator as well smell weird

8/10

Excellent

16 Jul 2026

Bertty

We had a great stay at Santo Domingo Bay! The renovations look beautiful and really gave the property a fresh, modern feel. The staff was friendly, and the overall atmosphere was relaxing.

My only complaint was the food. It was cold, and there could definitely be more variety and dining options available. With some improvements to the food service, this would be an even better experience.

Overall, we enjoyed our stay and would consider coming back.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Clara

Amazing resort

Family

10/10

Exceptional

15 Jul 2026

GRETCHKALEE

Excellent to stay

Family

10/10

Exceptional

15 Jul 2026

joseph

I had an amazing time. Me and my wife stayed there for 3 days. Not much to do as far as entertainment but we made the best of it. Staff was very friendly. The food was good and the resort was clean and well organized. There’s a lot of construction going on but it doesn’t take away from anything. Only thing I would’ve wanted is maybe activities and entertainment. But if you’re able to self entertain yourself then you’ll be fine. They had a domino table which we played and a basketball hoop to shoot around. Also there was soccer goals and balls on the beach and water activities like boats and jet skis that you can rent $$. I would def go back and hopefully the construction will be done and they’ll be more to do outside of the amazing food and drinks offered

Partner

8/10

Excellent

15 Jul 2026

Elmis

Staff has to be more attentive not only when supervisor is around but also when there not being watch allot of attitude looking annoyed staff is to young to care

Self

10/10

Exceptional

15 Jul 2026

TOMAS

Este hotel me sorprendió! Está súper bien mantenido, limpio, la playa y las piscinas muy cómodas y bien mantenidas, el staff super amable y no hay personas molestando en la playa, super seguro y buen ambiente, el rooftop lo mejor de la noche, solo una recomendación, más variedad en las comidas y más disponibilidad en los dos restaurantes a la carta pero yo le doy un 10/10 volveré pronto!!!

This hotel really surprised me! It is incredibly well-maintained and clean; the beach and pool areas are comfortable and kept in great shape; the staff is super friendly; and there are no annoying people bothering you on the beach. It feels very safe and has a great atmosphere. The rooftop was the highlight of the evening. Just one recommendation: more variety in the food and better availability at the two à la carte restaurants. Still, I give it a 10/10—I’ll be back soon!

Family_with_children

8/10

Excellent

14 Jul 2026

Adabel

There wasn’t much to do at the resort except relax eat and drink but the atmosphere was amazing and the staff were great ! food was also good and everything was aethestically pleasing

Friends

2/10

Poor

13 Jul 2026

JUAN E

Todo ok

Self

8/10

Excellent

13 Jul 2026

Benita

Staff need more guidelines. The hotel is so beautiful, clean water . It would be a great place to enjoy your vacation if the staff could be better supervised.
Guests won’t be have to call several times to get someone, to confirm their reservation, some waitresses bring the orders to the wrong tables others are involved in personal conversations and forget to bring the orders .

10/10

Exceptional

13 Jul 2026

Adrian

Bien

8/10

Excellent

13 Jul 2026

Angie

Overall, we had a good stay at the resort. The hotel was very clean, and we appreciated that our room was ready before the scheduled check-in time. A special thank you to Rosa at the front desk—she was amazing, welcoming, and made us feel valued from the moment we arrived.
While some members of the hotel staff weren't always the friendliest, others were wonderful and more than made up for it with their kindness and helpfulness. Overall, the cleanliness of the property and the great service from staff like Rosa made our stay enjoyable.

Friends

8/10

Excellent

12 Jul 2026

ANGEL L

Cosas que fueron buenas:
1)Facilidades limpias y bonitas.
2)La habitación limpia y espaciosa
3)La playa y las piscinas espectaculares.
4)El bufet esta bastante variado.

Coses que deben mejorar:
1)En los bares se necesita mas personal para poder atender la mucha cantidad de huespedes.
2)Algunos de los empleados son poco corteses con los huespedes.
3)No hay bar en el área del lobby.
4)Hace falta mas actividades para entretener a los huespedes.
5)No hay discoteca.

Partner

8/10

Excellent

12 Jul 2026

Tanya Elizabeth

Habitaciones bien limpias y lindas, excelente servicio de limpieza y una maravillosa vista al oceano.El personal muy amable, cortes y pendiente de todo detalle, exceptuando por la persona que estuvo sirviendo los tragos en el bar de afuera de la piscina. No fue nada cortes.
La comida muy rica y variada y las bebidas tambien. En cuanto a mejoria deberían mejorar el check in y tener mas agilidad para no tener que perder tanto tiempo de la estadía. Tener mas personal en los bares para que puedan preparar todos los tragos y no tener que dejar de servirlos por falta de tiempo y nosotros dejar de recibir lo que ya estamos tomando desde inicio. Y por último dentro de los pasillos de las habitaciones señalizar un poco mas con letreros donde esta ubicado cada sector y lugares dentro del hotel. Muy buen hotel solo requiere un poco mas de organización en el sistema.

Family

10/10

Exceptional

12 Jul 2026

Derek

The hotel was so beautiful and the staff was so helpful I was just there a week ago and now I'm booking another trip for the first week of August this is going to be my anniversary hotel for years to come thank you Santo Domingo convention bay and resort hotel for your hospitality

Partner

10/10

Exceptional

12 Jul 2026

Yulenny

Excelente hotel, remodelado totalmente, todo nuevo y en perfectas condiciones, un personal muy amable y atento.

Partner

10/10

Exceptional

12 Jul 2026

Amal

Honestly this was a great resort, clean, the staff was helpful and attentive. the food was decent. I actually preferred the buffet to the sit-down restaurants but they are worth trying for the ambiance. The beach is as beautiful or better than the photos. I was skeptical because there were a few negative reviews but I am happy to report they were not accurate probably folks who had an issue and it overshadowed the whole experience. I do have to say that if you are looking for a Punta Cana style resort with activities and animators this place is not for you. This was great to relax enjoy the meals and the beach. There were definitely families there but it was mostly adults and lots of partying for young people which I guess might annoy people if it gets loud but it didn't bother me. The beach I thought is perfect for small children because it was shallow and safe. My only feedback is the beach is very clean but the pool needs to be cleaned more.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Juana

Elevaría un poco si pusieran entretenimiento para niños.

La fila para recibir la habitación.

Family_with_children

6/10

Pleasant

12 Jul 2026

Ladys

El resort está hermoso y limpio! Cosas que deben mejorar… la comida más o menos. Deberían de poner más variedad, poner shows y la música cambiarla por completo, como dominicana y en dominicana deben de alardear nuestro merengue! Música que se sienta que estamos en nuestra isla y estoy más de segura que a los vicitantes tambn les gustaría!!

Family_with_children

4/10

Poor

12 Jul 2026

john

Blood sheets power outage one line on for check in

10/10

Exceptional

11 Jul 2026

Jesucristo

Me alojé por uno 16 días y todo muy exentos la seguridad es una corrupción completa pidiendo dinero hasta para el propio parqueo hay que estar pagándole por q si no te ponen a coger lucha con los parqueo creo q si toman carta con los seguridad fuera un mejor lugar de 16 día hasta q me fui era pagando 10 dólares cuando llegaba al igual cuando me iba en la mañana ya que me la pasaba paseando Inter diarios si no paga te dicen q los parqueo están full que deje el vehículo afuera

Family_with_children

6/10

Pleasant

10 Jul 2026

Raymond

Had a horrible experience with the restaurant staff asked for a drink , waitress told me she was busy cleaning a table. The buffet doesn’t have a lot of options n the night life is dead. The alcohol drinks is all syrup fruit, nothing is real tropical fruit. I hate it . Honestly the best part was my king size bed n the cappuccino from the coffee shop . Best restaurant is the Italian. They are doing construction to add the other side of the resort so , maybe things will get better . They will hire more people. At the moment I felt like everyone was over worked n the staff wasn’t getting any tip from no one . I literally tipped everyone because I know how hard they work for the money. At the pool they had no music no activity, it was very boring.

Family_with_children

6/10

Pleasant

10 Jul 2026

Landy De Los

It was a decent location for those who wanted to be close to the capital and relax near the sea. The Italian restaurant needs a better variety of food, and there should be more nighttime activities. It seems they refuse to provide music native to the island. Rooms need better lighting. Also they should have better TV service package.

Partner

2/10

Poor

10 Jul 2026

Nicole

Had a ocean room booked with a balcony I was looking at the pool on the ground floor

Self

10/10

Exceptional

10 Jul 2026

Loudez

This was my second time there and I’m already looking into my 3rd stay. You guys are amazing.

Friends

10/10

Exceptional

10 Jul 2026

Thelma

Stayed was amazing! Helpful staff, cleanest and well maintained property.

Partner

10/10

Exceptional

10 Jul 2026

Anthony

Absolutely amazing place 10/10

Self

10/10

Exceptional

10 Jul 2026

Anthony

This resort was amazing and very elegant. Traveling alone is a great place to go. It is very secure and private. Also very comfortable and relaxing. Very clean and professional staffs. The scenic views are astonishing and breathtaking.

Self

8/10

Excellent

10 Jul 2026

Doris

Pros: Everything was clean and the new makeover of the place and the new coffee shop was our favorite place to go after the buffet. The buffet had lots of variety in charcuterie and daily menu and the meals were very tasty and Dominican flavored. They made Paella and Sancocho by the beach areas. Cons: No entertainment with shows, neither daytime by the pool that i believe is the minimum it could have. There was a screen with daily activities that is kind of hidden in the hallway but only had Yoga classes at 7 pm what I believe is too early and not as useful as the typical aerobic activity in the pool that everyone enjoys. Perfect timing 11-12 AM as people are awake and is a good activity for kids to give some rest to parents. A mini kid area with swings and tobogan by the beach would be a great adition. Staff: As always nicer with tourists than locals. Most times looked annoyed when you asked for a drink or anything. Not a warm smile, not a conversation even at the bar, unless I initiated. I wasted 1.5 hours of my time in a huge line twice to get a nicer room. They said that they were overbooked and didn’t read my request on the reservation. The manager promised me another room next day then disappeared and I had to stay in a room with a roof view and no balcony. I work for a 5 stars Hotel in Boston. So I believe that they need to improve in services, and staff. Being more proactive pleasant and responsive.

Family_with_children

8/10

Excellent

09 Jul 2026

Michelle Olivero

They should consider having an entertainment team , show nights. The hotel is nice, but its boring

Family

8/10

Excellent

09 Jul 2026

Nathaly

Bueno

Family_with_children

6/10

Pleasant

09 Jul 2026

Joe

I recently had the opportunity to stay at the Santo Domingo Bay Resort and Casino in Boca Chica from July 1 to July 8, 2026. I feel compelled to share my experience, especially for those planning to book accommodations at this resort.

During my stay, I encountered significant challenges with the service, particularly from Monday to Friday. The staffing levels seemed insufficient, leading to delays in basic services. For example, guests were not offered water or coffee until after finishing their meals. When I inquired about the service deficiencies, I was informed that the staff was scarce. However, I noticed a notable contrast on weekends when the resort was fully staffed to cater to local visitors. It is discouraging that paying guests receive inferior service during the week.

Additionally, please note that the resort lacks beach entertainment and evening shows. If you are looking for a lively atmosphere, this may not be the right choice for you. The food options were also quite limited, with many dishes seemingly reused from the previous day. The snack bar, which is supposed to open at 12:30 PM, operates on what can only be described as “Dominican time,” leading to further frustrations.

On a positive note, my family and I met María, who works at the towel counter on the beach. Her friendly personality significantly enhanced our hotel experience, making our stay truly wonderful.

Family_with_children

10/10

Exceptional

09 Jul 2026

Fermin

My first stay and I was pleased. The place is new and if you are looking for lots to do and entertainment it is not for you. We were fresh of a Disney trip and appreciated the relax atmosphere. The staff was the best part, service was excellent and we enjoyed the Asian restaurant

Family_with_children

6/10

Pleasant

09 Jul 2026

Katiuska

The check in process is somewhat of a nightmare. If you arrive before 3pm I suggest you do not check in at all until 3pm. Otherwise, you’ll have to get online 3x like I did. Not sure if they were short staff during my stay but overall the wait from check in, to getting a drink from the bartender, to getting coffee at the buffet were all extensive. The Italian restaurant wasn’t open during our stay and room service wasn’t operating via the app provided for services. The property is beautiful but if you require handrails don’t count on it. Not ADA friendly at all. The beach club behind the property was also closed. It just wasn’t a good stay for us. Highly doubt I would return.

Family

10/10

Exceptional

08 Jul 2026

Leopol

Nos hospedamos para celebrar el cumpleaños de mi pareja y el hotel superó todas las expectativas. La suite estaba impecable, con una vista espectacular, y desde la llegada el servicio fue lo que marcó la diferencia: canasta de bienvenida con carta del Director General, concierge pendiente de todo y personal atento sin ser invasivo.

La comida excelente. El equipo coordinó detalles especiales para la celebración y nos aprobaron late check-out, así que disfrutamos la última mañana sin prisa.

Hemos viajado bastante y pocos hoteles cuidan los detalles así. Ideal para parejas y ocasiones especiales, y queda a minutos del aeropuerto de Las Américas. Sin duda volveremos. Título: Una joya en Boca Chica, servicio de otro nivel

Nos hospedamos para celebrar el cumpleaños de mi pareja y el hotel superó todas las expectativas. La suite estaba impecable, con una vista espectacular, y desde la llegada el servicio fue lo que marcó la diferencia: canasta de bienvenida con carta del Director General, concierge pendiente de todo y personal atento sin ser invasivo.

La comida excelente. El equipo coordinó detalles especiales para la celebración y nos aprobaron late check-out, así que disfrutamos la última mañana sin prisa.

Hemos viajado bastante y pocos hoteles cuidan los detalles así. Ideal para parejas y ocasiones especiales, y queda a minutos del aeropuerto de Las Américas. Sin duda volveremos.

Partner

8/10

Excellent

08 Jul 2026

Aubery

The location is ideal. The rooms are spacious and the housekeeping staff is amazing. There is no entertainment staff The buffet is marginal but the Ala cart restaurants are great, the problem is there is only two with dinner being redundant after two visits each. The had some pop-up service that was really good. No such thing as an adult pool, kids in all pools but wasn't an issue. Limited seating on the beach but the water is beautiful.

Family

10/10

Exceptional

08 Jul 2026

Roberto

Thanks for the excellent teamwork
Jocelyn
Swami
Danilo
Natanael

6/10

Pleasant

08 Jul 2026

Juana

Very disappointed on staff service and overall operations at this hotel.
No welcome staff at lobby leaving guests in o wonder if they had arrived at the correct hotel location. Long unorganized/not identifiable lines at lobby desks. Staff seemed disorganized and lacking the skills to properly handle different situations and effectively. Many people present but not actively working.Extremely long waits to check in and check out due to proper staff training. Complete lack of systematic organizational roll out of services, maintenance, and much more. Staff seemed bothered when guests ordered drinks, coffee, bell services, etc. Both pools were dirty with debris and people were allowed to eat plate on laps, full meals (rice, beans, meat) right on the pool ledge and surrounding areas which are not designated for eating purposes but rather to lounge. No security or supervision on this account. The amenities are there but the lack of staff training and supervision is quickly bringing the morale and rating of this resort down. I will not recommend this hotel to any of my family or friends based on my experience.the rooms are spacious however, space is not well distributed or effectively designed. The lighting is extremely poor quality inside the room.
Due to these circumstances, I did not use the pools or beach areas. I was extremely disappointed and thankful I was only there for 2 days in my way out to the airport.

Family

10/10

Exceptional

08 Jul 2026

Ssrgio

If you are visiting as a couple , please take the romantic dinner package (additional cost) and make sure you ask for Luz in Concierge, she is hands down one of the best employees in the complex, she was AMAZING!!! as soon I booked the hotel I was contacting her via WhatsApp to make sure that the surprise bday dinner for my boyfriend was everything I vision. As well Pablo our waiter for the special occasion and Teresita at the front desk doing check in.

I have to mention that upper management should be more prepared for the check in process, we got there at 2pm and we didn’t get our keys until 5pm and in the main lobby was only 2 person working and the amount of guesses complaining about the waiting time was concerning. I know that hotel is fairly new (6-8 months) but unfortunately first impression is a key specially for international travelers. The staff did help to ease the situation with their customers service!

Thank you Luz, Pablo and Teresita !!! Xoxox

Partner

8/10

Excellent

08 Jul 2026

MARTINA

U

Partner

8/10

Excellent

07 Jul 2026

Ebonie Raeshawn

Room was very clean, well kept, and updated. However, around the building inside and out there needs to be some maintenance. Like updated painting and repairs. Other than that, overall experience was good.

Family_with_children

2/10

Poor

07 Jul 2026

Deborah

Save your money, time, and energy. Horrible customer service. The rooms we’re disgusting. We had to change rooms three times. The first time there was pubic hair all over he shower and bathroom, the sheets had blood stains. The second room smelled like urine. The food was horrible and the staff is terrible. Honestly I don’t give bad reviews it I had to this time. DIRTY!!! DIRTY!!!! DIRTY!!! Disgusting food and horrible customer service. Save your money and go somewhere else!!!!!!!!!

Family

8/10

Excellent

07 Jul 2026

Jhonatan

Love the hotel with pristine common areas, and helpful staff.
The buffet was good and many choices to pick among beef chicken and fish. If you have a chance make a booking in the Kibô Restaurant everything paid was compensated with its service.

Friends

2/10

Poor

07 Jul 2026

Deborah

Save your money, time, and energy. Horrible customer service. The rooms we’re disgusting. We had to change rooms three times. The first time there was pubic hair all over he shower and bathroom, the sheets had blood stains. The second room smelled like urine. The food was horrible and the staff is terrible. Honestly I don’t give bad reviews it I had to this time. DIRTY!!! DIRTY!!!! DIRTY!!! Disgusting food and horrible customer service. Save your money and go somewhere else!!!!!!!!!

Family

6/10

Pleasant

07 Jul 2026

Maritza

They need more animation because there isn't any.

Family_with_children

10/10

Exceptional

06 Jul 2026

Verified traveler

Very very nice property. Food is mid.

4/10

Poor

06 Jul 2026

Juan

realmente parecia otra cosa, personal sin la mas minima idea de lo que es un resort de vacaciones, totalmente sin capacidad ninguna, el desayuno muy pobre , la atencion es como uno estuviera pidiendo un favor, buffet del medio dia lo mismo malo, y la cena terrible todo comida muy regular y la atencion en gral un desatre, en cuanto a los dos restourantes , fue lo peor de todo el combo, muy deficiente no volveria nunca mas ,

Family

8/10

Excellent

06 Jul 2026

Carmen

The property is excellent and also the staff. But it lacks entertainment

Family

10/10

Exceptional

06 Jul 2026

Jose M

The first one