Empress Residence Resort & Spa

Cambodia , Siem Reap - North
Siem Reap, #888, (Located within Empress Angkor Hotel), 888
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50 reviews shown

10/10

Exceptional

10 Mar 2026

ADRIEN Omer

This is a beautiful, luxurious and perfectly maintained hotel with attentive staff that always greet you with a smile and personal attention. I stayed at the hotel for one week and will miss the staff the most. Special thanks to Sithav and Samoan, my favorite lady security guard and to the cooks and servers at the breakfast buffet.

Self

10/10

Exceptional

17 Feb 2026

MARTIN

perfect hotel, very friendly

Self

10/10

Exceptional

29 Dec 2025

Hideto

It was perfect service for my family

Leisure Family

6/10

Pleasant

26 Jan 2020

Verified traveler

The hotel was nice and very quiet, but the bed was so hard we couldn't sleep on it. We asked for a softer mattress or a topper but nothing was available. The hotel is a long way from Siem Reap centre or any amenities, so even getting some shopping requires a taxi or tuc-tuc, as the hotel is on a busy main road with no pavements.

Leisure Partner

10/10

Exceptional

02 Oct 2019

Verified traveler

The property is very French Colonial, its incredibly beautiful and the staff & rooms were excellent at all times.

Leisure Partner

10/10

Exceptional

22 Aug 2019

Verified traveler

A dream holiday

The only complaint is I had to leave - outstanding hotel with outstanding service in an outstanding country.a

Family

10/10

Exceptional

21 Aug 2019

Verified traveler

Outstanding suites with a very reasonable price tag

Leisure Family

10/10

Exceptional

11 Aug 2019

Christopher

Great 5 ***** Hotel

Less food amenities around hotel location. Have to have meals at Hotel's restaurant.
Great breakfast spread

Family

8/10

Excellent

19 Feb 2019

Verified traveler

This is a grand and beautiful hotel. The artistic details are amazing. Staff were very friendly and arranged free rides into town for us which I thought was above and beyond. Our rooms were nice and spacious. I would love to give it 5 stars but the breakfast was possibly the worse we've ever had at a hotel and in stark contrast to everything else about this beautiful hotel. There were very few Western options and the ones that were available were very Chinese style Western. We live in China so are quite used to the Chinese hotel breakfast but even in China there are usually a few pastries or some decent bread or cheese. We agreed that we might stay again because it was so beautiful but if we did we'd just forego the free breakfast and go out in Siem Reap fo morning meal.

Leisure Family_with_children

10/10

Exceptional

11 Jan 2019

Alison

The hotel was lovely. It was about 10 minutes from pub street and about 5 or so from the airport. The shuttle to pub street every evening was great. I'm so glad we chose this hotel.

6/10

Pleasant

28 Dec 2018

Nilesh

Holiday

Amazing trip except swimming pool closed without any notice

Family

8/10

Excellent

26 Dec 2018

Verified traveler

Overall good hotel, comfortable stay, close to airport and about 15 minutes away from market area (pub street). Facilities were good and well maintained. Rooms were quite spacious, we had two interconnecting rooms for family for four. Spa experience was also quite good. Most of the employees were nice and courteous. Special mention of Vandy who was quite informative and always ready to help.
Few points though, breakfast was quite average (for 4+ star hotel) with no variation at all. We were there seven days and had the exact same breakfast served every single day!
For a five star hotel there were no facilities or any entertainment for kids other then the pool. A kids club or some local activities or movie by the pool would have been nice to keep kids entertained.

10/10

Exceptional

29 Sep 2018

Jeanie

Amazing hotel, spa is delightful, pool is pristine and refreshing. Very comfortable beds and well appointed rooms Highly recommend

10/10

Exceptional

08 Sep 2018

Suzy

This property has all the trimmings for a comfortable stay in Siem Reap. Although we were given a room in a wing where other guests created enough noise to be a real nuisance and affect my ability to sleep soundly.
Perhaps I could have complained and had it actioned, however I was just so busy being a tourist that I let it go.
I intentionally chose this venue as it was out of town away from Pub strewt to avoid noise.
Also-be wary of the exorbitant prices charged for food and drinks at the bar of the property. Given you can get drinks in the town for $1-$3 when you are charged $7 it leaves a bitter taste.
The best thing is the incredible staff. Thankyou

8/10

Excellent

27 Jun 2018

Nice hotel

This hotel is on a main street but stays very quite. Eateries and bars are close by within about 10 minutes’walking. I went in May and the weather was hot and humid and there was a lot of mosquito. I do hope they can put the electrical mosquito repellent in the room and the lobby. Staffs were very timid and you have to say “Hi” to them first. The hotel needs to train them.

6/10

Pleasant

31 Dec 2017

Andrew

A little tired needs renovation.

Partner

10/10

Exceptional

23 Sep 2017

Charlotte

Pleasant stay

Beautiful hotel! Room was sublime, pool was great. Prices at the hotel resturant / bar were very steep! But they offer a free shuttle to the town and pub street (which is definitely recommended visiting) but only at 6pm until 9pm. Any other time is not free. Nothing to do in local area so using shuttle is advisable.

Partner

10/10

Exceptional

27 Aug 2017

Ashlee

Luxury Hotel on the Outskirts of Siem Reap

When you drive into Siem Reap the line of luxury hotels on both sides of the road is an amazing sight, and we were shocked to realise one of those hotels was ours. It was a grand entrance to say the least. On arrival our bags were collected and taken to our room whilst we checked in. During the check in process they took us around to a waiting area with welcome drinks and hot towels to relax and wait. Once we were in our mini apartment (which is again something we did not expect) our doorbell rang. It was a waiter with some mango and banana for us to enjoy. We stayed when they had an international buffet night (all you can eat for $15.00USD per person) with some talented local and traditional enterntainment. Definitely worth a look if you are staying when they have this on. We used the tour desk in the hotel to organise a Sunrise Angkor Tour. The guide we had for the day was so knowledgable about the history of Angkor. I could not believe how much he knew! It was fabulous to be able to explore this amazing part of Cambodia with someone who knew what they were talking about.

6/10

Pleasant

23 Aug 2017

Susan

Very Good Customer Service

Though he customer service was good, the hotel has room for improvements;
1. Wifi was horrible; limited to no connectivity throughout the day
2. Breakfast buffet, though free, the same food was prepared and presented everyday (even on the weekends)

If you are looking for a place to relax, this is not the hotel, for the atmosphere is family friendly: Linus music and kids playing most of the day (meaning you hear this throughout the day).

10/10

Exceptional

23 Aug 2017

Verified traveler

Awesome stay everything was catered for our stay including the children. We would go back in a heartbeat. Kudos to all the staff.

10/10

Exceptional

17 Aug 2017

jonathan

Siem Reap - Empress

My family and I found the hotel to be excellent. Clean, great service. Free airport transfer.
Would thoroughly recommend.

Family

6/10

Pleasant

12 Aug 2017

Susan

Cambodia Vacay

I fell in love with the hotel as soon as I checked-in. The staff was friendly, the room was quaint, and the spa was subperb. Some not so good moments: a gecko was in my room for 2 days, the breakfast buffet was always the same (they would run out of food everyday), lunch and dinner menus were so-so. The pool was very nice. If you are looking for a quiet place to stay, this is not the hotel: Loud music every night, hotel guests very loud, and wifi is horrible. If you want a family getaway with limited electronics for the family (since the wifi is terrible), this is the place.

10/10

Exceptional

10 Aug 2017

Verified traveler

Short stay - amazing place

The hotel was superb. Excellent facilities and the staff went above and beyond to help us enjoy our stay

Partner

10/10

Exceptional

03 Jul 2017

Verified traveler

The hotel was very nice. Beautiful accommodations

Really enjoy this hotel. Very beautifully decorated. Peaceful place. Restaurant staff was painfully slow at outdoor seating but other than that this place was great!

4/10

Poor

05 Jun 2017

Verified traveler

Hotel building is impressive.
Inside detailing is no-expense-spared: never seen anything so meticulously presented, with plentiful authentic Khmer artifacts.
Pool is great.
However, the colour ambience is rather sombre and dark, like a tomb.
The bad point is the buffet breakfast: only 1 meat choice (either ham or rubbery sausage). All other choices are non-meat and noodle varieties. Very bad waiter service: plates never cleared until the end.

8/10

Excellent

12 Apr 2017

Davidson

Good Hotel (expensive menu)...

Good Hotel, close to the airport and free shuttle bus.
Other than that, no much to do around.
Food and beverage inside of the hotel is about 5 to 10 times more expensive than out in the street.

Family

10/10

Exceptional

12 Mar 2017

P.K.

Vacation to Angkor Wat

What an awesome experience to enjoy some historical wonders of Cambodia at Angkor Wat and have wonderful modern amenities at our hotel Empress Residence Resort & Spa! Thank you

10/10

Exceptional

04 Mar 2017

Jeremy

Communication occasionally was an issue and we were sometimes misunderstood. Good breakfast with excellent choice of Asian and European food

Partner

10/10

Exceptional

24 Feb 2017

Verified traveler

Great location, friendly staff

We only stayed here for two short nights to explore Angkor Wat and the surrounding temples. The hotel was fabulous. Gorgeous, clean and the hotel staff was above and beyond friendly and helpful. The pool was also wonderful. Short tuk tuk ride to town and close to the temples. I would definitely stay here again and would recommend it to anyone going to the area.

6/10

Pleasant

20 Feb 2017

Verified traveler

Never judge book by the cover.

Hotel is aesthetically pleasing but close look reveals an older facility.

10/10

Exceptional

15 Feb 2017

Verified traveler

Amazing

The best place to stay in Siem Reap. The hotel and the staff was top notch.

10/10

Exceptional

15 Feb 2017

Verified traveler

A great getaway

We stayed here for a night and loved it. From the staff, to the wonderful food and great location. It was really a wonderful and friendly place to stay. The hotel staff went out of their way to help us navigate the sights of Siem Reap.

8/10

Excellent

04 Feb 2017

Verified traveler

Good place, though a bit further from town area

Great place to stay, though it's not within walking distance of the main Siem Reap town area.

Family

10/10

Exceptional

19 Jun 2016

Asela

Very comfortable stay

Management was very accommodative to requests, treated as a valuable gust & the stay was pleasurable.

10/10

Exceptional

16 May 2016

Anita

Great service, great hotel shuttle, overall very good

Family

10/10

Exceptional

14 Feb 2016

Marcia

Excellent value

Beautiful decoration and spacious rooms. The SPA was amazing and the massages were really good.

Family

6/10

Pleasant

05 Jan 2016

Marco

Generally good, but a little dated

We stayed for 10 days at Empress Residence over Christmas 2015. The hotel is on the main highway from the Airport into Siem Reap which for us was a good location, we don't like the hustle and bustle of the centre of a town.
The good: Breakfast buffet, helpful staff for the most part, a good size pool, excellent gateway for Angkor Wat.
The average: The room could have more storage space and another chair to sit in (while reviewing photos etc..)
The not so good: Other guests were not always well behaved, the sun area loses the sun halfway through the day

Overall - pretty good midrange hotel, though I'm not sure we'd stay there again.

Partner

8/10

Excellent

18 Nov 2015

P R

Great value, will return

Comfortable one night stay, ideally located near the airport as I arrived on business and was immediately off again the next morning. The room was fully functional, with cable TV , free WiFi, the bath tub was a nice addition, although the bed was hard and is a minor gripe since value for money was most important and the Empress certainly delivered value with complimentary breakfast included. I got a lot for my money and I would return again next trip. Friendly and obliging staff makes it a no brainer. Thanks to one and all!

10/10

Exceptional

06 Sep 2015

Matt

One notch away from perfect.

Really enjoyable stay - very impressed with the hotel. Nice pool, clean facilities. Only a short 3$ tuk-tuk ride into town.

Only thing was the bed was very very hard - may have just been our room but just something to consider.

Overal would recommend this place though - especially for the price we paid!

10/10

Exceptional

14 Aug 2015

Verified traveler

Great value for money

We stayed four 4 nights in this hotel and the service is great. When I booked it online, I made a special request for airport pickup, I tried to call the hotel number prior to our flight but my call won't go through so I thought no airport pick up at all. I was surprised when they were able to arrange airpo pickup for us. Our flight was delayed hence driver waited for so long.

Location is near airport. When we arrived in the hotel, we were given welcome drinks and cold towels.

Hotel room is spacious and clean. Buffet breakfast is also good but they open a bit late. We were informed that breakfast starts at 5:30AM so on our last day we woke up early to catch our flight to Vietnam and have our breakfast first but we waited till 6AM, restaurant is still closed. We left the hotel with empty stomach.

Hotel location is a bit far from downtown. Service is excellent and good value for money

Partner

4/10

Poor

08 Jan 2015

Johnny

Disappointing stay......

It was very disappointing more due to the fact that the reservation was not recived by the Hotel although we have reserved it long time back and Expedia has the reservation but not the hotel !
The first night had to be spent in another hotel which was closeby though not to good standards. We moved into the Empress the next day and nothing was organized although we were promised it will be ready by 8 am. We put our luggage into some room and left for our tour outside.
When we came back later in the evening, we requested that the room be changed which was well obliged by the Manager on duty which is well appreciated.
The rooms were of good quality although very inconvenient features and it was very slippery floors.
The breakfst was disappointing though the spread was huge but nothing was of good quality.
Overall some of the staff were friendly and helpful but not all for whatever reason

Me and my wife didnt enjoy the stay overall and was disappointed as we just came from staying in Sheraton in Bangkok which was a differnt class and may be it is our fault to have booked this hotel

8/10

Excellent

07 Jan 2015

rachel

Would recommend

The hotel was impressive and comfortable with a beautiful pool and large dining room and the staff were keen to help where they could. My only issue would be that the breakfast was a little inconsistent.

Partner

8/10

Excellent

24 Sep 2014

Suzy

Facilities: Above average; Value: Affordable; Service: Professional, Friendly; Cleanliness: Immaculate;

Partner

8/10

Excellent

23 Sep 2014

Melissa

Facilities: Nice ; Value: Amazing, Super bargain!; Service: Basic, Took time checking in; Cleanliness: Immaculate;
Happy hour is a real treat with bargain prices for cocktails :-)

Partner

10/10

Exceptional

04 Jul 2014

Malcolm

Facilities: Above average, No wifi in the room; Value: Bargain, Off-season rates; Service: Flawless; Cleanliness: Beautiful;

8/10

Excellent

01 Jul 2014

Irene

Overall the hotel is nice & staff is friendly, but the in house slipper is not up to standard.

10/10

Exceptional

01 Jun 2017

mycket vackert inredning , rent bra personal.pool

ankor vatt, fantastisk. varmt, det är dyrt i Kambodja.

10/10

Exceptional

29 Dec 2016

FRANCOISE

Très bel hotel et chambre mais service pas d'un 5*

tres bel hotel mais le service du petit déjeuner aurait besoin de s'ameliorer. Il faut courir apres les couverts, demander qu'on recharge le buffet..,

Family

6/10

Pleasant

25 Dec 2016

Fredrik

Poolen inte ren och dyrt vatten

Rummet var bra, vi hade två rum där barnen hade sitt eget. Wifin var också bra. Det som drog ner intrycket av vistelsen var poolen som inte var ren dessutom var poolkanten mycket hal så jag ramlade och bröt tån! De sa också att vattnet var gratis men när vi checkade ut fick vi betala 10 dollar. De gav en besk eftersmak.

Family

8/10

Excellent

02 Nov 2016

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