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Cambana Residence

Siem Reap - North · Cambodia

Abcus Road, Salakanseng Village, Svaydangkum, 3 3View location

8.8/10Excellent38 Reviews
Cleanliness9.2/109.2
Service9.6/109.6
Comfort9.4/109.4
Condition9.0/109.0
Neighborhood8.2/108.2
Amenities8.6/108.6
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  • Business hotels
  • Hotels with spa
  • Sport hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Cambana Residence

Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool and bicycles to rent. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Satisfy your appetite for lunch or dinner at Cambana, a restaurant which specializes in local and international cuisine, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily for a fee.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A shuttle from the airport to the hotel is complimentary during limited hours. Make yourself at home in one of the 15 air-conditioned rooms featuring kitchens. Rooms have private balconies or patios.

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A stay at Cambana Residence places you in the heart of Siem Reap, within a 5-minute drive of Siem Reap Royal Residence and Angkor National Museum. This spa hotel is 1.3 mi (2.1 km) from Old Market Area and 1.5 mi (2.4 km) from Pub Street.

Make yourself at home in one of the 15 air-conditioned rooms featuring kitchens. Rooms have private balconies or patios. LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks, and housekeeping is provided daily.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Entertainment
Smoking areas
Childcare
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • No pets and no service animals are allowed at this property.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: USD 35 per vehicle (one-way, maximum occupancy 4)
    • Rollaway bed fee: USD 20.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Khmer

    English

    Chinese (Mandarin)

Nearby attractions

National Road 6 0.1 km / 0.1 mi
Charles de Gaulle Road 0.6 km / 0.4 mi
T Galleria by DFS 1 km / 0.6 mi
Wat Kesararam 1 km / 0.6 mi
Lucky Mall 1.1 km / 0.7 mi
Angkor National Museum 1.3 km / 0.8 mi
The Heritage Walk 1.3 km / 0.8 mi
Angkor Market II 1.3 km / 0.8 mi
Angkor Shopping Center 1.4 km / 0.9 mi
Siem Reap Royal Residence 1.5 km / 0.9 mi
Royal Garden 1.5 km / 0.9 mi
Preah Ang Chek Preah Ang Chorm Shrine 1.6 km / 1 mi
Miniature Replicas of Angkor’s Temples 1.7 km / 1.1 mi
Old Market Area 1.9 km / 1.2 mi
Theam's Gallery 1.9 km / 1.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2018
  • Total number of rooms: 15
  • Number of floors (main building): 3
  • Number of floors (annexe): 3
  • Suites: 10
  • Family rooms: 5
  • Connecting rooms
  • hotel
  • JCB
  • MasterCard
  • Visa
  • City centre
Show 81 more facilities & services
  • Bus/Train station
  • Airport
  • Golf course
  • Entertainment Area
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
  • Wi-fi
  • Local and international calls
  • Car hire
  • Transfer service
  • Secure parking
  • Valet parkingExtra charge
  • Airport Shuttle
  • Room service
  • Laundry service
  • Bicycle hire service
  • Babysitting serviceExtra charge
  • Multilingual staff
  • 24-hour security
  • Bellboy serviceExtra charge
  • Fireplace
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Newspaper stand
  • Garden
  • Terrace
  • Concierge
  • Newspapers
  • Luggage room
  • Dining area
  • Clothes dryer
  • BBQ facilities
  • Grill/BBQ
  • Bikes available
  • Towels and bed linen
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Smoking area
  • Highchairs
  • Poolside snack barExtra charge
  • Show cooking
  • Breakfast room
  • Printer
  • Photocopier
  • Business centre
  • Indoor freshwater pool
  • Outdoor freshwater pool
  • Children’s swimming area
  • SaunaExtra charge
  • Hot tubExtra charge
  • Massage
  • Spa treatments
  • Spa centre
  • Breakfast
  • Breakfast served to the table
  • Continental breakfast
  • Hot breakfast
  • Breakfast a la carte
  • À la carte lunch
  • À la carte dinner
  • Set menu dinner
  • Picnic
  • Snacks
  • Children get free accommodation, meals payable on the spot
  • Identification card at arrival
  • Non-smoking establishment
  • DivingExtra charge
  • Fitness
  • Horse ridingExtra charge
  • Cycling / mountain biking
  • Billiards
  • GolfExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE DELUXE KING BEDSUITE • DELUXE KING BEDSUI.DX-KG

    Photos are not available for this room type.

    Cambana Residence

    SUITE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE POOL VIEWSUITE • POOL VIEWSUI.VP

    Photos are not available for this room type.

    Cambana Residence

    SUITE POOL VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE WITH BALCONYSUITE • DELUXE WITH BALCONYSUI.BL-DX

    Photos are not available for this room type.

    Cambana Residence

    SUITE DELUXE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.BL-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM SUPERIOR WITH BALCONYFAMILY ROOM • SUPERIOR WITH BALCONY • 2 Bedrooms • 75 m²FAM.BL-SU
    FAMILY ROOM SUPERIOR WITH BALCONYPhoto unavailable8 photos

    Cambana Residence

    FAMILY ROOM SUPERIOR WITH BALCONY

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    75 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width, Sofa bed
    Bedrooms
    2
    Room type
    FAMILY ROOM
    View / characteristic
    SUPERIOR WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.BL-SU

    Room amenities

    • Living room: 1
    • Disability-friendly bathroom
    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE TWO BEDSSUITE • DELUXE TWO BEDSSUI.2B-DX

    Photos are not available for this room type.

    Cambana Residence

    SUITE DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG

    Photos are not available for this room type.

    Cambana Residence

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PREMIERSUITE • PREMIERSUI.PE

    Photos are not available for this room type.

    Cambana Residence

    SUITE PREMIER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    PREMIER

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.PE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE TWO BEDSDouble or Twin • DELUXE TWO BEDSDBT.2B-DX

    Photos are not available for this room type.

    Cambana Residence

    Double or Twin DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM SUPERIOR POOL VIEWFAMILY ROOM • SUPERIOR POOL VIEW • 2 Bedrooms • 75 m²FAM.SU-VP
    FAMILY ROOM SUPERIOR POOL VIEWPhoto unavailable8 photos

    Cambana Residence

    FAMILY ROOM SUPERIOR POOL VIEW

    Room photos

    8 photos

    Room overview

    Smoking room
    Room size
    75 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width, Sofa bed
    Bedrooms
    2
    Room type
    FAMILY ROOM
    View / characteristic
    SUPERIOR POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.SU-VP

    Room amenities

    • Wheelchair-accessible
    • Living room: 1
    • Wi-fi
    • Disability-friendly bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE WITH VIEWSSUITE • DELUXE WITH VIEWSSUI.DX-WV

    Photos are not available for this room type.

    Cambana Residence

    SUITE DELUXE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM DELUXE TWO BEDSFAMILY ROOM • DELUXE TWO BEDSFAM.2B-DX

    Photos are not available for this room type.

    Cambana Residence

    FAMILY ROOM DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH BALCONYSUITE • WITH BALCONYSUI.BL

    Photos are not available for this room type.

    Cambana Residence

    SUITE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH BALCONYJUNIOR SUITE • WITH BALCONYJSU.BL

    Photos are not available for this room type.

    Cambana Residence

    JUNIOR SUITE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PREMIER WITH VIEWSSUITE • PREMIER WITH VIEWSSUI.PE-WV

    Photos are not available for this room type.

    Cambana Residence

    SUITE PREMIER WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    PREMIER WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.PE-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIOR WITH BALCONYSUITE • SUPERIOR WITH BALCONY • 1 Bedroom • 45 m²SUI.BL-SU
    SUITE SUPERIOR WITH BALCONYPhoto unavailable9 photos

    Cambana Residence

    SUITE SUPERIOR WITH BALCONY

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    SUPERIOR WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.BL-SU

    Room amenities

    • Living room: 1
    • Bathroom: 1
    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE POOL VIEWSUITE • DELUXE POOL VIEWSUI.DX-VP

    Photos are not available for this room type.

    Cambana Residence

    SUITE DELUXE POOL VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIOR POOL VIEWSUITE • SUPERIOR POOL VIEW • 1 Bedroom • 45 m²SUI.SU-VP
    SUITE SUPERIOR POOL VIEWPhoto unavailable9 photos

    Cambana Residence

    SUITE SUPERIOR POOL VIEW

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    SUPERIOR POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.SU-VP

    Room amenities

    • Electric Kettle: 1
    • Dining Area
    • Bathroom: 1
    • Shower: 1
    • Bathtub: 1
    • Hairdryer
    • Kitchenette
    • Kitchen
    • Minibar
    • Fridge
    • Tea and coffee making facilities
    • Individually adjustable air conditioning
    • Safe
    • Living room: 1
    • Balcony
    • Wheelchair-accessible
    • Disability-friendly bathroom
    • Wi-fi
    • Turndown service
    • 220V power supply
    • Toiletries
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Fan
    • Satellite TV
    • Cable TV
    • Dishwasher
    • Plug adaptor
    • Fireplace
    • Smoke detector
    • Housekeeping
    • Hot tub
    • Outdoor swimming pool

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Cambana Residence

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Cambana Residence

8.8
Excellent
38 Reviews
Cleanliness
9.2 /10
Service
9.6 /10
Comfort
9.4 /10
Condition
9.0 /10
Neighborhood
8.2 /10
Amenities
8.6 /10
20 reviews shown
6/10
Pleasant
15 Feb 2026
Kristina
We have mixed feelings about our stay in Cambana, thus the 3 star review. There was construction at the hotel which started at 7:20 am everyday (even on Sundays) and the hotel did not bother to inform us before our arrival. The pool was a BIG factor why we booked this place but we didn’t even get to use it one time during our 6 day stay. There was construction debris in the pool and the noise all day was just unbearable. On another note, our two bedroom suite was perfect for our family. The beds were comfortable and the air conditioning was excellent, which is exactly what we needed after exploring the temples all day. The staff were always helpful and made us feel at home. Make sure to ask for the tuktuk driver Bunthorm to drive you around the temples…he was definitely the highlight of our stay!
Leisure Family
8/10
Excellent
23 Nov 2025
edward
Great king-size bed. Most comfortable ever. Staff very good.
10/10
Exceptional
16 Apr 2025
Eduardo
The hotel is on a quiet street. Walking distance from the main road and a grocery store. Near restaurants and massage places. Front desk staff is very helpful.
Leisure Partner
10/10
Exceptional
11 Apr 2025
Dean

Helpful, friendly staff

So helpful, arranged tours, airport pickup, general info. Delicious food at the hotel, very convenient for late arrival. Everyone is extremely friendly and pleasant
Friends_and_family Family
10/10
Exceptional
04 Feb 2025
Alain
Rooms are fantastic, staff is welcoming and give exelent services
Partner
8/10
Excellent
07 Jan 2025
Janet
Even though the property itself is excellent with its lanai style and serene feel, the next door neighbors looking into our room window was off putting. Loved the pool and the staff were very friendly.
Leisure Friends
2/10
Poor
02 Nov 2024
ANDREW TIN
For me i won't go back to stay again.
Leisure Friends
10/10
Exceptional
30 Oct 2024
Lara
From the moment we arrived late at night, we found this hotel tranquil and soothing. The room was spacious and every luxury provided. The staff were kind and generous, providing help every moment we met them. Nothing was a burden and we felt rested throughout our trip. We would return! 5*
Leisure Family
10/10
Exceptional
09 Apr 2022
Pankaj
We stayed here with our kids and it was just amazing. The staff was super friendly, the kitchen in the room was very helpful and the place is 5 mins tuktuk from everywhere
Leisure Family
10/10
Exceptional
06 Dec 2019
Sivakumar

Family Trip - First time to Cambodia

Great for family as the service was provided based on exclusive needs of the family. Be it slight change in standard breakfast, need for additional equipments in the kitchen, arranging comfortable vehicles in quick time - all was handy when you are with kids. Mr Orleang was kind enough to personally take care of the special needs of the guests. Once he toile is for a day your when the other driver/guide wasn’t available. Not crowded and quiet place with easy access to main road.
Friends_and_family Family
10/10
Exceptional
25 Nov 2019
Michael
Beautiful hotel. I like that the hotel has a Cambodian style to it as opposed to standard Western style hotel. The pool is beautiful and we even had a small personal pool on our balcony.

Staff was very friendly and helpful. The restaurant was good. I also like the location, in a typical part of the city as opposed to a tourist part of the city. It is located on what is called Cambodian Pub Street, which is the pubs the locals go to as opposed to the tourist Pub Street located downtown. I found the restaurants and bars on this street much more interesting than those on the more famous Pub Street. I would stay here again if I return to Siem Reap and highly recommend it to others.
Leisure Partner
10/10
Exceptional
18 Jun 2019
Verified traveler

excellent

nice hotel, recommended
Family
10/10
Exceptional
16 Jun 2019
Tayaa

Warm staff and lovely place to stay

Staff was amazingly willing to help. They even let us shower after we checked out to catch our flight later in the day. Booked activities with them and coordinated transfer to and from the airport. Great place to stay and wonderful room. Loved the welcome drink. Breakfast was great too.
Family
10/10
Exceptional
26 May 2019
Verified traveler
This is a slice of heaven in a busy city... off the main road. Quiet and very peaceful. The staff are by far the best I’ve ever met. We were sad to leave. Would stay again and again.
Leisure Family
4/10
Poor
21 Apr 2019
Leslea

Receptionist problems with maths

The stay was not too bad with just a few minor problems - dusty room, drink waiter not knowing how to mix drinks, new staff not been trained for their job, no choice in pillows (large was the only size).

We asked for the account on the morning that we were due to leave so that we could check it, and all was in order. The account was for $62.55(US) and we paid $70(US) in total and told them to keep the change as up to that point we were reasonably happy.

We got 5mins down the road when the tuk tuk driver received a phone call from the hotel to say that we had short paid by about $10. Luckily, I had asked for and had the receipts. We returned and the young girl that we had paid the account to told us that we were short. I pulled out the documents and along with her, found that we had paid more that what the account was $70(US) and that there was no error. We were inconvenienced because the trainee receptionist who was not supervised could not do math.

Once we got to the airport, the tuk tuk driver told us that the manager of the hotel wanted to talk to me. He was most apologetic and said that the girl was very new at her job and that he was sorry that this problem had spoiled our trip. I accepted his apology and learned that you must ask for and keep receipts when staying at this site.
Partner
8/10
Excellent
12 Apr 2019
Joir

Very nice and atmospheric hotel

The hotel has a lovely atmosphere with a nice and relaxing pool. The rooms are big and comfortable bed. My room was like a small apartment which we enjoyed it. The staff are helpful and very friendly. Like any other hotel in town, it need to take a tuk tuk into town centre, which is free from the hotel into town centre.
Partner
8/10
Excellent
21 Aug 2018
YeshwanthKumar

A pleasant and appealing atmosphere

We stayed for 4 nights (Family of 4 adults and a 2 year old toddler)

Pros:
Superb interiors
Great Pool
Tub in the room was good
Welcome was great!
The room was decorated so nicely when we checked in
The aroma in the room was faboulous
Super friendly staff

Cons:
- We had to leave the hotel at 6:30am where there was no free airport shuttle as promised since their operation was only from 7am and an option of transportation for additional USD 15 was provided.
- Small fruit flies were found on the fruits during the breakfast and the staff needs to take pro active action for cleanliness.
- Also, we had one rat in the room, which has shocked us and the hotel staff too. They were unable to trap it out, but promised to remove it after we checked out by bringing the concerned people.
10/10
Exceptional
26 Nov 2017
Marina
The place is just amazing! Everything from lobby to the room was great, the atmosphere is so unique, the staff was really charming and helpful, the food was delicious, the pool is clean and calm. The location is not in the city center but i was looking something closer to Angkor Wat so you really can get there by bicycle. The restaurant's food quality is great and prices are reasonable. Elevator is currently not working due to some maintenance work so people with reduced mobility pay attention. I strongly recommend this place for everybody.
10/10
Exceptional
13 Aug 2017
phil

Beautiful decorated hotel with excellent service

It's a beautiful hotel with amazing Asian decorations. Room was very spacious with private living room. Staff are super friendly and know what they doing. We really love it here. Couldn't ask for a better place. Strongly recommend!
10/10
Exceptional
08 Feb 2025
Carol
Seulement l’extérieur

Location & surroundings

Cambana Residence
Abcus Road, Salakanseng Village, Svaydangkum, 3 3, Siem Reap, Cambodia

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Cambana Residence

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