Angkor Miracle Reflection Club Hotel

10/10

Exceptional

12 Oct 2018

Bernard

Cleanliness and the service is very good. Breakfast spread is also very good.

8/10

Excellent

08 Dec 2016

pc

super helpful staff

free shuttle from/to airport
friendly and helpful staff
nice food and good view

10/10

Exceptional

13 Sep 2016

Verified traveler

Great hotel for the price

Service was excellent , hotel facilities are very well kept . Wish the gym can be better and more free weights

6/10

Pleasant

13 Jun 2016

Verified traveler

Easy to get around

I am stay here on my holiday, staff nice and polite room a bit old facility are okay but great.
Over service Inwould give it 3 star out of 5 star.

Anyway the stay was pleasant stay.

10/10

Exceptional

14 Sep 2015

Viola

Wonderful, friendly, service

From the moment we met our driver at the airport, to the point when we entered our hotel room door, we had nothing but great service. The breakfast buffet was superb with a lot of choices for westerners and easterners alike. They also managed a tour to Angkor Wat for us. The price was quite reasonable.

My 14 year old son was pleased the moment he saw the lobby of our hotel. Definitely want to stay here again!

10/10

Exceptional

13 Aug 2015

Max

Good hotel with reasonable price, recommend this hotel

10/10

Exceptional

02 Feb 2015

Chris

Nice PATIO Cabana Club, Access to Pool

Nice PATIO Cabana Club, Access to Pool. Great for families with kids. Room & bed is big enough. Breakfast is ok. Tried the mango tea drink (with fresh mango cubes) at the small lobby cafe, not too sweet, very nice!

10/10

Exceptional

19 Jan 2015

Laura

Great location, great breakfast, Nice room

The staff were fantastic, the pool was nice and big and had the best kids area I have seen (nice and big and separate from the deeper pool). Was close to the main town and also to Angkor Wat. We did get worried initially as there is a new building being constructed next door and we heard hammering when we first entered our room (so if that worries you ask for a pool view). However that became background noise and there is only noise in the daytime plus they don't use any heavy/ loud machinery.

10/10

Exceptional

14 Jan 2015

Barbara

Beautiful resort

Excellent resort with a beautiful lobby, restaurants, swimming pool and other facilities.
Quite an average neighbourhood, though. So stayed in the resort and did not go for walks.
Close to the airport but quiet and relaxing. Worthy recommendation.

4/10

Poor

03 Jan 2015

sam

Old fashioned hotel. Could do with a touch up.

Staff at the higher level not at all nice no welcome drinks ,no personal touches.very disappointing . Were charged for the new year eve even requested earlier not be there for that evening. Bit of a con.

Family

8/10

Excellent

02 Jan 2015

RMM

Peaceful spot.

I thoroughly enjoyed my experience in Siem Reap. The temples are worth repeated visits.

10/10

Exceptional

24 Dec 2014

Verified traveler

first rate comfort

relaxing and.comfortable

10/10

Exceptional

22 Dec 2014

Verified traveler

nice place to stay

everything good beside swimming pool a bit small. the people can speak both chinese & english, very helpful.
they prepare us the breakfast set for taking out if we went out too early..service fantastic....

10/10

Exceptional

16 Dec 2014

Paul

Lovely resort toward the edge of Siem Reap

After a few nights at a guesthouse closer to the \"Old Market\" area, and a few weeks throughout Cambodia, my girlfriend and I splurged on four nights at this lovely resort as a 'respite' from Cambodia.

The hotel is lovely, the pool facility is wonderful, and the food was great. Although quite expensive by Cambodian standards, its still much cheaper than US and everything we ate and drank was lovely. Best Singapore Slings I've ever had.

Breakfast Buffet was impressive and always very fresh. Service went out of its way to make us comfortable.

Only a few potential cons:
- The hotel is a on the outskirts of the more densely populated Hotel areas of Siem Reap. Its a small city so not a big deal, but it does create a psychological barrier to experiencing town and there is really little if anything that is worth walking to.
- They charged me $2.50 to make a 1 minute local call to my preferred ToukTouk driver with whom I had a good relationship. Not only that, they required me to go to the front desk to make said call. That's really out of line on both price and convenience.

Bottom line:
If you want to feel like you're in Cambodia, don't stay here. If you want to feel like you're in a world class resort, DO stay here.

Partner

8/10

Excellent

27 Nov 2014

Verified traveler

Very good hotel in Siam Reap

Had a great stay and would recommend this hotel.

Family

8/10

Excellent

06 Nov 2014

Verified traveler

Nice and friendly staff

Excellent hotel staff, everyone always smiling and asks how are you doing. The staff actually came to me and bend down when I checked in to pass me the signing sheet and showed me around the hotel as well. Friendly tuktuk driver named Tim. Even tried to help us find a local restaurant after dropping us off at downtown during shuttle service. Best service I ever had in any hotel.

4/10

Poor

28 Oct 2014

Dr. David M.

Insomniacs rejoice, but all others STAY AWAY!

We splurged and paid for a suite to make this visit \"special\". It was very \"special\" but not in a good way. The room was so dirty we purchased thick slippers to walk on the floors (hiking boots would not have been out of place there was so much dirt); however, the worst aspect was the wake up call at 7am every day. Despite multiple calls and complaints to the front desk and manager, NOTHING was done and we had to endure very loud maintenance work in the room every morning (we had foolishly paid for four days) completely eliminating the possibility of sleep. Only consider staying here if you WANT to get up at 7am - we, unfortunately, did not. Finally, the free breakfast, well, you get what you pay for...

Partner

10/10

Exceptional

27 Oct 2014

Giovanni

Perfect place to stay

The hotel is simply beautiful. The staff were so accommodating and friendly. After a hot day visiting temples it was always enjoyable to go back to our hotel. I rented a hotel driver and vehicle. The driver had cold water waiting for me and had cool wrapped hand towels on ice. Again, the service was amazing. Would stay here again and recommend anyone to enjoy staying here.

4/10

Poor

26 Oct 2014

Natasha

A hotel for tour group

I only give 3 stars due to the management skill. In the end they fixed the problem but the experience was not pleasant. However if you are with a tour group and you will be fine.

4/10

Poor

22 Oct 2014

MR Green Tea

Shower Head was not working properly and breakfast

Breakfast was not great and shower head was not working properly at all really dissappointed.

Family

10/10

Exceptional

14 Oct 2014

luke

Will not get better service anywhere in the world

Fantastic hotel, and facility's, you are made very welcome, they have a bed turn down service, and if you are in your room at that time, we were offered local deserts, as well as anything we needed, ie, bottled water, shavers, toothbrushes, extra shampoo etc, at no cost. all the staff had smiles on there face all the time, and would always get the door for you and say good morning, afternoon, evening, they even gave there apologies for my room not being ready even though I arrived way early (10am) I waited 20min and I was aloud early check in.

10/10

Exceptional

14 Oct 2014

Suheel

Great location to travel out from

Hotel is only 5 minutes from the airport and another 10 minutes to the town. Hotel is very impressive and the greeting received on arrival from the staff simply adds to the quality of experience. Staff were fantastic. Room was really well equipped and decorated. Only downside is the ongoing extension building work that disturbed me in the morning. Nice pool. Would definitely stay here again.

8/10

Excellent

11 Oct 2014

GieFaan Kim

great service, nice hotel

my 2nd time in siem reap, this hotel was better than my last. service was excellent and rooms clean.

8/10

Excellent

10 Oct 2014

Anil

Very well located for Airport, Markets and Wats

Beautifully appointed and ideally located for the tourist attractions. The hotel took pride in welcoming its guests. We felt really special.
Free airport shuttles and transfers to the Old and Night Markets were an added convenience.
The hotel arranged our visit to Angkor Wat and Banteay Srey. Both the driver and guide were of a high calibre.
A special mention is made of Miss Chhoun Makara whose welcoming smile is etched in our hearts.

10/10

Exceptional

09 Oct 2014

tori

Everyone was extremely friendly!!!

Awesome stay. Hotel staff always acknowledged you no matter what. The spa was also amazing. Great transportation service to and from airport. ;)

8/10

Excellent

02 Oct 2014

JK

Nice place, helpful staff

The hotel is beautiful a little old fashion but in a good way. Besides the service is quite slow, the staff is friendly and able to help when is required

10/10

Exceptional

01 Oct 2014

Verified traveler

It was an awsome hitel neer to airport and town, tottaly stay again there

6/10

Pleasant

26 Sep 2014

Mabel

Poor customer service at the reception area

The people working at the front desk area are the most rude and the least accommodating amongst all their hotel staff. It's supposed to be a rated 5 stars hotel but every single request you make is either a \"NO\" or there's an extra charge for it no matter how small the request is. We had extended our stay another night and booked through Expedia. Instead of making us stay in the same room, they want us to pack all of our stuff and check out of that room, and move to a different room. The front desk's reason was \"another guest is already booked to check in into that room\". They need better customer service training for the front desk in that hotel.

8/10

Excellent

24 Sep 2014

Tara

The bathtub filled with brown water

Room was nice but I couldn't take a bath/shower because the water was brown! Wish I could upload a picture here. Guess that's what you get in Cambodia, even in a fancy hotel.

8/10

Excellent

21 Sep 2014

jack

Good value for money you paid

Check in was rather slow. Concierge was excellent. Most staffs were polite and friendly. Internet (wifi) was so slow. Nice salt water pool. Noise from hotel extension for project was too annoying at very early time (after 7am). The hotel should control construction time.

10/10

Exceptional

16 Sep 2014

Antonio

highly recommend !!!

The hotel is in very good condition, the rooms are very nice and clean, and the service was amazing. .no words

Partner

6/10

Pleasant

15 Sep 2014

Verified traveler

It's a shame..

nice big hotel, but going through growing pains. Lots of construction all around and staff barely speaks english. Tough to recommend.

10/10

Exceptional

12 Sep 2014

Verified traveler

The very finest

Siem Reap have many good hotels. We roam around on our many visits here to locate the very best. We travel all over asea on a monthly basis. I can say without reservation that this hotel is the finest, best value anywhere. A TRUE five star hotel. We will only stay here when we are back from now on.

10/10

Exceptional

07 Sep 2014

Verified traveler

Excellent value for money

I just recently returned from a 7 night stay at the Miracle Reflection Club in Siem Reap.
The hotel is very nice and the staff is going out of their way to accommodate to your needs.
Airport pick-up and check-in was quick and efficient. The breakfast buffet is quite big and lots of options to choose from. The location is good too, for just a few dollars you can rent a tuk-tuk to get to the city center and most of the surrounding sights.

10/10

Exceptional

06 Sep 2014

Brian

Best hotel service experience so far

It was our first visit to Cambodia. The hotel service is so good that it was really beyond our expectation. All the staff greeted us with a smile that comes from their heart. The hotel is beautiful and facility is very well maintain. We would definitely go back.

8/10

Excellent

03 Sep 2014

Lucy

Nice hotel with friendly staff

The staff at this hotel is its main asset.
The rooms are spacious and clean.
The spa is great, and I enjoyed a facial and a really relaxing oil massage. My boyfriend however found the massage a bit too soft, so ask at the beginning to have it hard.
Breakfast was ok, but not a huge choice of English breakfast or pastries. Lots of noodles, and a really great egg station.
Overall, it's a nice hotel but not as luxurious as we were expecting.

10/10

Exceptional

01 Sep 2014

Neil

Superb quality retreat from the busy world outside

I had been on the road for two weeks in Thailand and Cambodia before turning up at the Angkhor Miracle. Superb service, beautiful facilities, a fine 5-star hotel just outside the main city of Siem Reap.

10/10

Exceptional

30 Aug 2014

James Mabry

Away from the main action but worth the stay

Being that this was our first trip to Siem Reap we were very surprised at the magnificent lobby area of this resort. The entire resort showcased Khymer artwork adding to the ambience and the pool area was very inviting. The resort had a driver waiting for us at the airport with free transportation to and from the airport which is located about 15 minutes away from the resort. Arranging transportation around town is simply with the Tuk-Tuk drivers waiting outside the hotel entrance and although there are several drivers available, do yourself a favor and ask for number 16 \"Mr Sim\" was extremely friendly and an invaluable resource during our trip. We hired him for the entire day every day that we were there and definitely use his services again on our next trip to Siem Reap which we are already planning.

Family

8/10

Excellent

23 Aug 2014

Andy

The lunch buffet was not good

Overall I am very happy with the hotel except that I was very disappointed with the buffet lunch. I was offering lunch to a group of monks and was told by the manager to take the buffet because it's faster than the normal meal ordered. However, I found out that the buffet was the left over from breakfast and they don't even have enough white rice. Even though after talking to the manager, I was offered a 10% discount but I think the price of USD13.50 buffet lunch was not acceptable.

6/10

Pleasant

20 Aug 2014

Emil

Nice hotel, good price

Construction undergoing near. They work until late in night and is noisy. Also they resume 7 am in the morning. Apart from this no major inconvenience.

10/10

Exceptional

17 Aug 2014

Verified traveler

Beautiful Resort

had a wonderful time at the Angkor Miracle Clubstaff very helpful and friendly, the tour to Angkor Wat was made extra special by our tour guide Surep I would recommend him and ask for him again if I came back to Siem Reap.

Family

10/10

Exceptional

17 Aug 2014

Annie

Great stay!

I had trouble with my rom at the beginning, and the manager ended up upgrading me to a suite! Incredible and I felt so lucky! Thank you! Pool was the best!

10/10

Exceptional

13 Aug 2014

Miranda

Luxury hotel convenient for Angkor Wat

Great location and helpful staff - pool was a good size and clean. reasonably priced for a five star hotel!

10/10

Exceptional

11 Aug 2014

bill

Angkor Miracle Reflections Club Stay.

We only stayed for three nights we wish we had made it longer as hotel and staff were excellent nothing a bother. They organised a trip to the temples with a guide and driver, they were both really good , guide was very knowlagable had a great day. Breakfast in the hotel was very good with a good selection of food,restraunt on a night meals were good also and well priced for hotel standards and service was good to. In all i woud definately stay here again as we are thinking of going back to Cambodia next year and would reccommend this hotel to anyone.

10/10

Exceptional

04 Aug 2014

Verified traveler

Just outside of town...and that's not a bad thing!

5 star ratings mean different things in different countries. That being said, this is a fine hotel. You are close enough to both the temple sites and the action downtown, yet far enough away to enjoy the quiet and leasure of a resort. For a quick $4 tuk-tuk ride, you can be right in the thick of things on Pub Street. The food was very good right at the hotel and on par pricewise with of restaurants of quality in town (though I suggest eating at varied places...there's lots of good grub). The staff, from top to bottom, was exceptional. If wifi is important, make sure you get a centrally located room within the hotel. The wifi suffers a bit at the edges. Would definately stay here again.

10/10

Exceptional

02 Aug 2014

Jen

Fabulous hotel in Siem Reap

We stayed here for 5 nights in June and loved it! The hotel staff were warm, welcoming and very professional. In Particular, Leng was fantastic and very helpful.The pool is magnificent and there is a lovely big lawn area behind it for kids to run around.
Breakfast each morning was great and they were very all tolerant towards our young messy boys! The beds were comfortable and our pool view was lovely. Wifi in the rooms is a little patchy but in the business centre it is much better!
It is out of the main part of town but it is not to hard to hire a tuk tuk to take you into town and around the sites. It was lovely to head away from all the hustle at the end of the day and retreat to our beautiful hotel.
I would highly recommend for all travellers.

Family

6/10

Pleasant

28 Jul 2014

Ron

Good Customer Service But Worst Internet Ever

Hotel rooms seems outdated even though we were staying in a \"new\" wing of the hotel. Customer service was generally very good. Breakfast included a large spread but was nothing to write home about. Location was a bit further from the city center than would have preferred. The hotel only offered a free shuttle to the city center at 7 pm each day, which was disappointing. Fruit smoothies at Pronto Café were the best part of staying at this hotel. WORST part of the hotel experience was the terrible WIFI. After numerous complaints, the hotel sent techs to the room to try to fix the issue, but was unsuccessful. WIFI was bad throughout the hotel and for all four days. If WIFI is important to you, I would strongly discourage booking this hotel. It's definitely not acceptable for a purported 4 star hotel.

Partner

10/10

Exceptional

23 Jul 2014

J from Australi

Great location close to town, temples and airports

Hotel was able to arrange tours and had a regular but also flexible shuttle service to town. Breakfast was excellent!

8/10

Excellent

22 Jul 2014

Lucie

July 2014

I stayed here at the end of my 3 weeks in South East Asia and it was a great place to relax and unwind before heading home. Great view of the pool, free shuttles to the night market and pub street, loved the afternoon tea and the tuk tuks available onsite to take you to Angkor wat. Staff were all pleasant, weren't able to provide me with a late check out so they moved me to another room for the last day to accommodate me until 4pm. Great hotel and location, again perfect way to end a trip!

10/10

Exceptional

16 Jul 2014

sylvia & family

Premier club room with pool view the best

Premier club room feel like more exclusive service, pool view better, all new furnitures. special check in by the front office manager, welcome fruit to the room upon check in. The room spacious. Toilet very modern and Clean. Breakfast a lot of varieties. 5-10mins to pub street easily by tuk tuk. Quiet place good for relax & stay.

10/10

Exceptional

14 Jul 2014

marie

Great hotel

Great hotel fantastic staff, loved our stay there will go back.

10/10

Exceptional

09 Jul 2014

Emily

Excellent hotel highly recommend

This hotel is amazing. The staff are lovely and the rooms are huge and very clean. The pool is great and the breakfast buffet is delicious and massive. I could not recommend this place any more.

10/10

Exceptional

09 Jul 2014

Jen33

\"Best Hotel, Unforgetable Experience\"

Courteous staff. Good sized rooms. Well maintained property and clean rooms. Excellent buffet breakfast. Business center basic but functional. Pool and water very clean and good. In all, a very nice experience. Will definitely stay there if we go back to Siem Reap, Cambodia.

Family

10/10

Exceptional

25 Jun 2014

Regin69

\"Fantastic\"

This resort certainly has the wow factor.Fabulous atrium with impressive decor, also probably the best swimming pool I have been in in a long while.Great location , a short Tuk-Tuk ride to night markets and pub street . Best breakfast I had in Siem Reap, will certainly be looking to stay here again

10/10

Exceptional

20 Jun 2014

Ceilin

Wonderful Five Star Hotel with Excellent Services

Great hotel, upto every 5 star standard that I have stayed at, also got a free upgrade to the VIP suite by Mr. Leng (who assist me during my stay) and the spa and the gym service was amazing! will definitely stay here again if I visit Siem Reap. Also, the conceirge service is very helpful and not a rip off. I feel going outside would be a rip off but the rates offered by the travel desk were spectacular.

10/10

Exceptional

11 Jun 2014

Jltender

Excellent staff, big room, large pool

Pool room, large pool, excellent service....

4/10

Poor

05 Jun 2014

Paul

Management totally indifferent.

Hotel caters to Asian Tour Groups. Everyone else is on their own. Very poor western breakfast. Toxic fumes inside hotel from spray painting with no ventilation and management doesn't seem to care that you cannot be in your \"paid room\" when they are working.

10/10

Exceptional

03 Jun 2014

Jagish

Ok, This fives star and reasonable price,

Angkor Miracle Reflection Club

hotel is a great place to stay. Place is new and clean. People are friendly and check in is easy. Location is bit far from down town that we can go to Pub Street and night market by taking the Tuk Tuk is extremely convenient. The driver of the Tuk Tuk was so nice to take us to the nearby restaurant and pick us up on time. He also took us to the old market in the morning and waiting for us during shopping for the hour and take us back. I think his name is Bee. The room in the hotel is big and big bed too. I also tried the spa. It is OK, more expensive than the street of course but much more safer and nice. I would say the treatment is excellent as my wife was given tea to relax after massage. The food in the restaurant is also authentic, service is good, and price is reasonable considered it is in the hotel. We actually tried both restaurants and the bar too. For breakfast, the tables could have been cleaned up quicker when there was tour as we have to wait a bit for a clean table. We are not part of the tours and started later. Overall, good experience and I would recommend for others.

Family

10/10

Exceptional

25 May 2014

Ida

Excellent

Room was spacious and clean.
You can stay in the hotel the whole day.

10/10

Exceptional

17 May 2014

Pat

Great hotel worth the price

This is truly a top class hotel. Everything is as per the brochure, especially the pool! I arrived early evening and they still managed to book a great tour to the temples for the next day. The only issue is it's a little far from the centre of town, although they run a shuttle and tuk tuk drivers are usually on hand in the early evening. No problems getting back from town.

8/10

Excellent

23 Apr 2014

ALEX

Great service and spa!

My room smelled like cigarettes, I had a pool suite although I couldn't see the pool... The manager arranged a room upgrade into a terrace suite, almost double the size and really comfy!
The included breakfast buffet is diverse and good.
After and exhausting day visiting the gorgeous temples, I had an oil massage at Hotel's Spa, it was fantastic! They really now what they're doing.

8/10

Excellent

23 Apr 2014

L Foo

Stay at Angkor Miracle

Lovely hotel but a bit far from town center, cost of tuk tuk back to the hotel at night jumped from US$2 to US$4. Staff are friendly and helpful despite limited knowledge of English, I do not think this will hamper their thirst of wanting to better themselves. Rooms are rather basic, not exactly 5 star standard. Disappointed with the Concierge who told me there was to tourist guides during the New Year which was not true.

10/10

Exceptional

11 Apr 2014

Lin

The Most memorable in Miracle Reflection Club

We recently stayed 4 night in the wonderful Angkor Miracle Reflection Club . It is gorgeous right down to the smallest details. Cool, scented towels whenever guests walk through the entrance, the constant smell of jasmine in the air, little ice blocks by the pool... The list goes on. The staff here are exceptional - so helpful and friendly - and the rooms are as comfortable as one could hope for. The pool is salty water and lovely! A beautiful four nights we spent there that went far too quickly.

10/10

Exceptional

04 Jan 2020

Verified traveler

personnel vraiment gentil, tres propre, spa agréable

Leisure Family_with_children

6/10

Pleasant

26 Nov 2017

Pino

Gute Lage, viele große Reisegruppen

Ausgesprochen gute Lage, um die Tempel von Angkor Wat zu besuchen.
Hotelpersonal sehr bemüht, die Ausstattung des Hotels ist sehr gut & sauber.
Allerdings wird dieses Hotel von sehr großen chinesischen Reisegruppen als Ausgangspunkt für die Tempelbesichtigungen genutzt.
Dementsprechend großes Gedränge & Geschiebe am Frühstücksbüffet.
Für uns zu sehr Massenabfertigung, weswegen wir das nächste mal lieber ein kleineres „Boutique“ Hotel buchen werden.

10/10

Exceptional

26 Sep 2017

Verified traveler

Nice environmenr and great service
However a bit far from pub street / night market

8/10

Excellent

26 May 2017

Yuk Ling

酒店環境、裝修十分好。早餐及各類設施也很好。泳池在熱門時間（約九點）較嘈雜，但其他時間很舒適，而且泳池很大。酒店職員親切，提供高質服務。

Family

4/10

Poor

15 Apr 2017

Verified traveler

Pésimo personal

Contrate un guía y un taxi para conocer Angkor Wat a traves del hotel. La persona que nos atendió del hotel nos dijo que no era posible contratar el carro para ver el amanecer a las 5 am de la mañana y volver al hotel a desayunar porque iba a ver mucha gente en las ruinas. A pesar de que le insistimos no fue posible que nos cuadrará el carro en horas de la mañana. Nos tocó contratar un Tuk tuk para ver el amanecer a las 5am y volver al hotel y después si tomar el carro del hotel. El hotel cobró USD35 por el carro.

Por el guía no cobraron USD70 porque era en español, el guía no hablaba bien español, no se le entendía nada y no sabía nada acerca de su país o de las ruinas. Fue decepcionante.

al día siguiente salíamos a tomar el primer vuelo y como el desayuno no estaba abierto nos ofrecieron una opción de desayuno para llevar que solo tenía 4 tipos de pan diferente y un jugo de caja, ni siquiera un sanduche o una botella con agua.

2/10

Poor

15 Apr 2017

Verified traveler

The WORST 5 star hotel that I've ever stayed 最悪

The WORST 5 star hotel that I've ever stayed.
今まで滞在した5つ星ホテルの中で最悪です。

1. I asked free airport pick up, but the driver didn't show up. so I took Taxi to get hotel.
到着時に事前に無料空港送迎を頼みましたが、ドライバーは現れませんでした。自腹で10ドルを払い、タクシーを使いました。

2. Wi-fi connect is too bad in the room.
Wi-Fi接続が悪すぎ。

3. It's very very very noisy when the next room taking a shower.
隣の部屋がシャワーを使用している時、とてもうるさい。

4. The fitness machine is almost broken at the fitness room.
フィットネス器具が壊れていて使用できないものが多かった。

5. Chinese people are too noisy in the restaurant at breakfast.
朝食時、中国人がうるさすぎ。

Although I spend very high accommodation fee, I couldn't feel satisfied during my stay.
高い宿泊費を払ったが、全く満足できなかった。

Just one thing that I felt good is the stuffs were very friendly.
ただ1点、良かった点は、スタッフがフレンドリーだったこと。

4/10

Poor

11 Apr 2017

k

素晴らしい日本人スタッフがいるが、現地従業員は・・・残念。

雰囲気は素晴らしいアジアンリゾート。しかし、現地従業員の態度の悪さに悲しくなった。まず、ホテルが契約しているトゥクトゥクを1日でかりたところ、行く場所が多いと文句を言い、次に待ち合わせした場所にこなかった。だか、街中で私達家族を発見したら、それまでの代金を払えと怒り結局3ドル払った。また、ホテルのエステ窓口の態度の悪さには、唖然とした。最終が10時だから遅れるなと言われ行ったら、レジが壊れた？と言い、謝りもせずに20分待たせ、態度も椅子の背もたれに背をつけ、顎があがっており気分が悪かった。アロママッサージを頼んだが、半分タイマッサージのように身体の上にのり痛みを感じるマッサージ。
また、部屋の浴室シャワーが蛇口との切り替わりが壊れていて、両方からお湯が出てくる始末。これで5つ星ホテルと語るのはどうかと思った。ただ、日本人スタッフの方はとても親切で良かった。雰囲気は素晴らしいだけに、従業員教育を頑張っていただきたいものです。

6/10

Pleasant

01 Apr 2017

Jose

Hotel que está envejeciendo, ya no un 5 estrella

Aunque el hotel está muy bien, no corresponde al estándar de 5 estrellas que me esperaba. El hotel necesita un mantenimiento en general y cuidar ciertos detalles. Decepcionado por el check-out.... necesitaron comprobar personalmente si habíamos cogido algo del mini bar la noche anterior... la primera vez que veo que no se fían de la palabra del cliente, teniendo ya bloqueados 200 euros en la vista para gastos...

8/10

Excellent

11 Mar 2017

Heike

Nettes Hotel

Wir waren 5 Tage dort. Das Hotel liegt etwas abseits, jedochi ist die City mit einem Tuk Tuk gut zu erreichen, Das Hotel ist sauber und das Personal ist sehr hilfsbereit. Das Hotel ist sehr hellhörig, die Zimmertüren schliessen sehr laut.

8/10

Excellent

12 Aug 2016

Kyle

服務好的飯店

服務好的飯店，員工樂於幫忙，早餐很好吃，飯店內溫水泳池讓人忘記時間的存在，但客房浴巾如果能每天更換會更好，早餐很好吃，是一個愉快的經驗。

10/10

Exceptional

25 Jul 2016

YU-LING

飯店服務不錯,早餐好吃

飯店人員服務很好,很熱情協助處理.早餐自助總類雖然沒有很多,但是很好吃.
游泳池是溫水的,很乾淨.房間不錯,可惜不知道是不是我們不太會調整冷氣溫度,調整後還是會很冷.整體來說,是一個不錯的體驗

Family

8/10

Excellent

11 May 2016

TK

清潔感に包まれたコストパフォーマンスの良いホテル

値段が値段だけにそこまで期待はしていなかったのですが、
豪華なロビー、清潔な部屋、快適なプールなど、ホテルで過ごす上でのストレスは何もなく、ゆっくりくつろげました。
またシェムリアップに滞在する際には宿泊しようと思います