Name: Balboa Bay Resort
Address: 1221 Coast Highway, Newport Beach, 92663, US

10/10

Exceptional

27 Jul 2026

Timothy

The access card wasn’t working for the pool area or the parking.

2/10

Poor

26 Jul 2026

Daniella

Was totally fooled that there was a membership club and amenities for club members but not guests. Lobby under renovation. No beach.

10/10

Exceptional

25 Jul 2026

Richard

Was not able to check in on time, and we were then required to take a room on the member’s side above the pool which was very noisy. Not as great of an experience as the time before. Food is always great however.

Partner

4/10

Poor

25 Jul 2026

Anthony

In general, the resort was outdated and needs refreshment. For us, we had many maintenance issues, starting day one. The air conditioning did not work in our room and it was 85° when we walked in upon arrival. We babysat a technician for hours, and he had to come back three separate times that day and evening to finally fix the problem. That same evening we wanted to use the in room safe, but it did not work correctly and again we had to wait for a technician to come to our room and figure it out, which conflicted with our dinner plans. When we were finally able to leave the room, we used the complementary shuttle service offered by the resort. The problem was getting a return ride using the shuttle service. We had to wait at least 30 minutes outside the restaurant because no one answered the phone to shuttle us back to the resort. Very poor customer service. All of this happened on the first night we were there. and then there was the problem with self parking, which prevented us from leaving the parking lot because the resort system did not work. We had to do that every day when we wanted to leave the lot, which was really a pain and inconvenience to everyone. On July 22, our third night at the resort, we noticed our toilet leaking. We told the front desk that we were leaving for the day and would be back in the evening so would a maintenance person kindly fix the toilet issue. When we came back later that night the toilet was still leaking on the floor. It was not pleasant

10/10

Exceptional

24 Jul 2026

Misty

Love this place so much! Incredible staff, gorgeous property and beautiful amenities.

8/10

Excellent

19 Jul 2026

Kathie

It was a very busy Saturday. We drove up to the registration/valet area and I got out to go register, my husband stayed in the car. The first person I encountered was dressed in hotel attire and since I knew the lobby was under construction I asked her where the lobby was. She pointed to the restaurant and said I think it's through there. So she sent me on a wild goose chase until I was rescued by the nicest, sweetest man named Ted. Come to find out he was the concierge. He was so helpful, he walked me over to the lobby. We checked in and later came back down to the lobby and ran into Ted again. And again he was most helpful. He gave us names to restaurants in the area and ideas of what to do during our stay.
The second night we went to the hotel restaurant after a day of fun and had a drink at the bar. We gave our name to the hostess and she said she would call us in 20 minutes for dinner. After about 30 minutes she comes over to us at the bar and told us it will now be an additional 40 min before she could seat us. We were very much under the impression someone more important must have come in and she seated them instead. Never went back to eat there after that.

Partner

10/10

Exceptional

19 Jul 2026

Hon. Marie

Everyone greets you with a smile; rooms are comfortable and clean, view is spectacular! Can't wait to go again😊

Friends

8/10

Excellent

19 Jul 2026

Jill

The room was clean and we had a great view of the bay. If you're not a member you cannot swim in their waterfront pool so be aware. The guest pool is nice but the service staff are not prompt on getting and taking orders. However, the young man who checked us into the pool was 5 star. Give that man a raise! Spa was overpriced for what you get. $220 for 50 min massage seems absurd. Spa is slow to respond by email so be sure to call. The mattress in our hotel room slid all over the place (it was literally sitting on a plastic base) and there was no microwave to heat up our coffee or room service. The room also got too warm one evening even with thermostat set to 67. One of the employees told us we'd see fireworks from our room for the 4th of July. We saw ZERO yet they were all going off around us. 😂 It's a lovely resort but we will likely try a different one when we return next time. We had a far better hotel experience the first part of our trip in San Diego at Pacific Terrace right on the beach with a waterfront pool and amazing poolside cafe and paid half the price.

Partner

10/10

Exceptional

18 Jul 2026

Anoush

Great hotel w/hospitable staff. The property is currently being renovated so there’s a little bit of noise but it’ll be excellent once complete. If you can, book a room overlooking the bay & all the boats/yachts. Great experience, will definitely be back.

Family

10/10

Exceptional

14 Jul 2026

Mayra

Gorgeous hotel. I highly recommended it.

10/10

Exceptional

05 Jul 2026

janet

Very enjoyably and in a great location.

6/10

Pleasant

02 Jul 2026

Jon

Hotel is very nice with great service. I would wait till construction is over. Location is average too

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

carlos

This Hotel is one of the best Hotels over all. I will always come back to it.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Pamela

Balboa Bay Resort gave us one of the best hotel experiences we have had in a long time. If you want to experience what top-notch customer service truly feels like, this is the place.

My spouse and I stayed here for two nights to celebrate our 5-year anniversary, and as a same-sex couple, we felt completely welcomed, respected, and cared for from the moment we arrived. The staff was so accommodating, warm, and genuinely kind.

When we arrived, they had chocolate-covered strawberries waiting in our room, along with a complimentary bottle of wine. They also offer nightly turndown service, which added such a thoughtful and luxurious touch to our stay.

Our room was huge, beautifully kept, and had a balcony overlooking the pool. The entire resort was clean, elegant, and well maintained. Even though they were renovating the lobby during our stay, it did not take away from the experience at all. Everything still felt peaceful, organized, and high-end.

Every staff member we encountered greeted us and made us feel welcome. The food was delicious both at the bar and in the restaurant. Jake, the valet, was amazing and so helpful throughout our stay. The staff at Blend was also wonderful. The butter croissant and spinach and cheese croissant alone are worth coming back for, and the vanilla matcha was absolutely delicious.

We loved this resort so much that we are already planning to come back later this year so we can enjoy the pool because it was to chilly when we was there.

Partner

10/10

Exceptional

27 Jun 2026

Arzu

Great place to stay! Wonderful room service and great views. We used the pool and the hot tub and had a great time.

Family_with_children

2/10

Poor

24 Jun 2026

Aaron

I drove an hour and a half to check my 18-year-old daughter in early. When I arrived, Adam at the front desk told me he had everything he needed to complete the check-in. He said my daughter would only need to show her ID to pick up the room key and that he would call me when the room was ready.

That call never came.

When my daughter arrived, the front desk told her that Adam had never completed the check-in and refused to help, even though the mistake was entirely on the resort's end. As a result, her mother had to drive more than two hours through rush-hour traffic just to get there and check her in.

I asked for a manager to call me, but no one ever did. A week later, I called again because I was still upset and was told Rami would return my call. It's now been another week, and I'm still waiting.

The entire experience was frustrating, disorganized, and showed a complete lack of accountability. A simple mistake by the front desk caused a major inconvenience for my family, and management's failure to follow up only made matters worse. This is not the level of service I expect from a four-star resort or even a 2 star resort for that matter.

4/10

Poor

21 Jun 2026

Kerry

Quality in all regards has declined dramatically. Not sure who is in charge these days but yikes.

Partner

10/10

Exceptional

12 Jun 2026

james

We thoroughly enjoyed our one night stay at this centrally located property.,The beach was only a two minute walk away.,

Partner

10/10

Exceptional

12 Jun 2026

Jill

Fantastic resort. Have stayed there for years. The staff and premises are top notch! They take very good care of you!!

Partner

2/10

Poor

11 Jun 2026

Jamie

Never again

10/10

Exceptional

10 Jun 2026

Jim

The property was very clean and quiet. The pool area is beautiful and many food choices on site

Partner

10/10

Exceptional

06 Jun 2026

Cristen

Excellent staff and amenities

Partner

10/10

Exceptional

04 Jun 2026

Lindsay

Great place for a girls day!

Friends

6/10

Pleasant

02 Jun 2026

Marquis

Was given a different room than what I booked…no service at restaurant after waiting 10 minutes to be seated but room service and concierge was very helpful and accommodating when requested. Expected more given the reputation….

Family_with_children

8/10

Excellent

01 Jun 2026

Richard

Staff was friendly, room was clean, the bed wasn’t as soft as we like but otherwise it was very upscale and nice

Partner

10/10

Exceptional

30 May 2026

Nathan

Great accomodation

Partner

10/10

Exceptional

28 May 2026

Michael

Staff was great and helpful. Restaurant was great

Partner

10/10

Exceptional

23 May 2026

Jena

Great

10/10

Exceptional

23 May 2026

Amy

It was my husband’s 60th birthday. Staff sent us some beautiful chocolates and a card. Very nice touch. We had a wonderful time. Beautiful property.

Partner

6/10

Pleasant

19 May 2026

Nico

Many issues with this property
Old outdated lamps and electronics
Dated carpet etc

10/10

Exceptional

16 May 2026

Kelsey

Check in desk rude and abrupt and unwelcoming. Took 30 minutes to check in with only one guest ahead of us. Lost my luggage and panicked trying to dig through their storage room trying to find them!

Otherwise, lovely property.

10/10

Exceptional

15 May 2026

carolena

Been coming here for years, year after year ! Cant wait to see how the renovations go ! Best hotel great staff so easy comfortable and fun

Family_with_children

10/10

Exceptional

14 May 2026

Douglas

Beautiful property and easy to navigate.. On the bay location a plus and excellent food in the Restaurant. Room on the beach area was a real pleasure.

6/10

Pleasant

09 May 2026

Lisa

Enjoyed the bar great views from the patio too

Partner

10/10

Exceptional

08 May 2026

Nicolette

There

10/10

Exceptional

05 May 2026

Haikui

We had a wonderful 1 day getaway for our mom's birthday. Everyone from front desk to all the waiters, staff in all the boutiques were hospitable , smiling, and eager to make your stay memorable. Thank you!

Family

10/10

Exceptional

03 May 2026

Terry

Friendly Staff. Clean Room. Great Water View.

Self

10/10

Exceptional

02 May 2026

Ryan

Clean, and great location

Self

10/10

Exceptional

30 Apr 2026

Tracie

Beautiful bay view

Family

10/10

Exceptional

24 Apr 2026

Rafael

I stood there for one night but it was nice

Friends_and_family Family

8/10

Excellent

23 Apr 2026

Arthur

Friendly staff, feels more like a Club resort than a top end hotel. Clearly serves the conference crowd over luxury clientele. Wallpaper peeling in the room, inconsistent housekeeper service (I called 3 times about the turndown service)

Family_with_children

10/10

Exceptional

20 Apr 2026

Ronald

The Resort is fabulous !
The moment we arrived we were greeted by a nice valet who provided us with bellman service, which was not his job. He was so accommodating that I wish I could recall his name. He was the ideal representative of your company. He assisted us in getting our baggage to our room, and was informative about the amenities of the hotel.
We enjoyed the few hours we spent on the Duffy boat. The waitress in the restaurant was very nice, and also a great representative of your establishment.
We loved every moment at the Balboa Bay Resort.

Partner

2/10

Poor

20 Apr 2026

Lisa

The room was not ready. The staff never let us know that the room was ready. We woke up to a cigarette filled room at 5:40 a.m. and left when it happened again at 8a.m. Terrible birthday experience for my fiancé

Partner

10/10

Exceptional

16 Apr 2026

Joseph

Everything was great. Loved my visit.

10/10

Exceptional

14 Apr 2026

Michael

Great room and evn

10/10

Exceptional

12 Apr 2026

ALEX

Good

10/10

Exceptional

11 Apr 2026

Derek

Great staff

10/10

Exceptional

10 Apr 2026

Qingxiang

Nice place, great location, good service, strongly recommend 👍

10/10

Exceptional

09 Apr 2026

Riverson

Great place

10/10

Exceptional

09 Apr 2026

ALEX

My wife love this hotel

10/10

Exceptional

09 Apr 2026

Diana

The staff was so helpful, the concierge helped us get a reservation at a restaurant that was already full, and everybody was so friendly!

Family

10/10

Exceptional

07 Apr 2026

Lisa

YES all good!

Self

6/10

Pleasant

05 Apr 2026

David

N/A

Partner

10/10

Exceptional

05 Apr 2026

Jessica

Nice staff, view of the bay was beautiful

10/10

Exceptional

28 Mar 2026

Mary

Excellent staff

10/10

Exceptional

27 Mar 2026

Seth

Staff go above and beyond to make your stay as carefree and easy as they can!

Partner

10/10

Exceptional

23 Mar 2026

Lusine

Very nice hotel with friendly staff..

10/10

Exceptional

23 Mar 2026

james

No

10/10

Exceptional

22 Mar 2026

Frank

Food was great, staff was warm and welcoming. Rooms are very spacious with some signs of wear. Property has great amenities. I would stay here again.

Family

10/10

Exceptional

19 Mar 2026

Christine

Comfortable and posh. We’ll stay everytime we’re in town!

10/10

Exceptional

17 Mar 2026

William

Great place for a mini vacation.

Pet

8/10

Excellent

14 Mar 2026

Kristina

Everything was top notch

8/10

Excellent

12 Mar 2026

thai

Everything was super great except the grass area this time was not well taken care of so it was quite messy.

10/10

Exceptional

01 Mar 2026

Asatur

Good

10/10

Exceptional

25 Feb 2026

Margaret

Being given a room that was close to lobby for my disabled husband was so appreciated.

10/10

Exceptional

21 Feb 2026

David

nice hotel

Partner

10/10

Exceptional

15 Feb 2026

Thong

Very beautiful, balcony with nice water view, top notch service. Convenient location, close to beaches.

Leisure Family_with_children

10/10

Exceptional

15 Feb 2026

Joseph

Clean, classy, the best

Leisure Self

10/10

Exceptional

13 Feb 2026

Tom Berg Jr

Customer service is exceptional at the front desk.

Business

8/10

Excellent

27 Jan 2026

Michael

Beautiful room. Very clean. Great location. Knowledgeable staff.

Partner

10/10

Exceptional

27 Jan 2026

Rana

All of the above

10/10

Exceptional

27 Jan 2026

David

Yes

8/10

Excellent

27 Jan 2026

Jessie

Staff was lovely. Amenities is disappointing. No gym inside, no actual water front access and almost impossible to walk anywhere. Rent a bike? You’ll be on a major street and not the water side. Beach toy with no sand.

Room service staff and front desk were amazing. So was our driver.

Business_and_leisure Family

4/10

Poor

14 Jan 2026

Olaf

Had a bad stay. It was my birthday and we did not get treated right. Been here multiple times and this stay my lady and I were not happy with. We will not be coming back after our last stay at Balboa Resort.

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Craig

YES

Business

10/10

Exceptional

02 Jan 2026

Anshul

Clean, comfortable, and beautiful resort. Will be coming back again.

Leisure Family

10/10

Exceptional

02 Jan 2026

Christopher

Five star property, excellent amenities, 6 star level service

Leisure Family

10/10

Exceptional

02 Jan 2026

Nicole

Beautiful Place

Leisure Family

10/10

Exceptional

01 Jan 2026

Joseph

Resort has everything you need to enjoy a weekend stay. Stylish and well-maintained.

10/10

Exceptional

01 Jan 2026

Lee

Exceptionally friendly and efficient. Lovely stay.

4/10

Poor

29 Dec 2025

Stacey

⸻

Review of Balboa Bay Resort (December 19th-21st, 2025)

I recently stayed at Balboa Bay Resort and wanted to share my experience. The resort is stunning, and the service was exceptional in many respects. The ambiance, amenities, and location truly stood out.

However, my experience was marred by a disappointing valet service incident. During my stay, the valet damaged my car, and I was not informed of this damage at checkout. When I raised the issue, I was told a report would be filed and that I would be contacted within 24 hours, but this communication timeline did not occur.

I made multiple follow-ups, even calling on the third day after checkout, but no one seemed to have any record of my complaint. It was only on the sixth day that the director of security contacted me and stated that the resort would not be liable and that the surveillance footage would not be shared with me or my insurance. This made it impossible to challenge the resort’s stance and left me feeling powerless.

In summary, while the resort’s facilities and initial service were commendable, the lack of transparency and communication regarding the valet incident was highly disappointing. It is unacceptable that they are unwilling to share the footage, leaving guests with no means to prove liability and forcing them to take the resort’s word.

I hope the resort addresses these issues in the future for the sake of

Leisure Partner

10/10

Exceptional

29 Dec 2025

Michael

All was great

Leisure Partner

10/10

Exceptional

28 Dec 2025

Mike

All exceptional

Leisure Partner

8/10

Excellent

28 Dec 2025

Scott

Room was great! Service was great! People were very good!

10/10

Exceptional

26 Dec 2025

eugene

Outstanding \"Stay-Cation\" , watching the Newport Beach Boat Parade from our balcony!
Impeccable service made our stay an all around Win!!!

Partner

6/10

Pleasant

24 Dec 2025

Lex

Inexperienced staff

10/10

Exceptional

18 Dec 2025

WALID

Nice 👌

10/10

Exceptional

16 Dec 2025

Teresa

Room was impeccable. Service A+. And the spa was amazing. Food and ambience at A+O is great. Brunch is delectable. Would definitely stay here again!

Partner

8/10

Excellent

11 Dec 2025

Kirk

Front desk staff seemed a bit inexperienced or uninterested in things.

10/10

Exceptional

11 Dec 2025

Bradley

Great service and kind staff

Business Pet

10/10

Exceptional

09 Dec 2025

Jan

spotless outstanding

Leisure Partner

10/10

Exceptional

30 Nov 2025

Susan

Just old school comfortable. The attention to the small details was very refreshing and the food in the restaurant was very good.

Partner

4/10

Poor

29 Nov 2025

TIMO

yeah, they don’t tell you. They’re gonna put you in the back parking lot overlooking a housing project and then the gardeners come at six in the morning and you’re a mile away from everything wouldn’t do it again.

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

James

Nicole was fabulous, felt like a 5 star experience

10/10

Exceptional

24 Nov 2025

BERNARD

Absolutely, the room was superior.

Leisure Partner