BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
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9.2/10Excellent600 Reviews
Cleanliness9.6/10 9.6
Service9.2/10 9.2
Comfort9.2/10 9.2
Condition9.4/10 9.4
Location9.0/10 9.0
Neighborhood8.4/10 8.4
Amenities9.2/10 9.2
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Mercure Troyes Centre
Located in the heart of Troyes, the upscale Mercure Troyes Centre hotel is within a 10-minute walk of the Seine river and the Centre de Congrès de l’Aube. Each of the 71 individually furnished guestrooms features a minibar, flat-screen TV, pillowtop bed, complimentary Wi-Fi, and satellite programming.
Enjoy amenities such as a terrace, room service (limited hours), a bar/lounge, and buffet breakfast (fee applies). The hotel also offers a business center, express check-in/out, conference space, meeting rooms, and on-site parking (charges apply). Nearby attractions include the Museum of Modern Art and Troyes Cathedral.
Paris Charles de Gaulle Airport (CDG) is the preferred airport.
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A stay at Mercure Troyes Centre places you in the heart of Troyes, within a 10-minute walk of Seine and Centre de Congrès de l’Aube. This hotel is 0.6 mi (0.9 km) from Cité du Vitrail and 0.6 mi (1 km) from Apothicairerie de l'Hôtel-Dieu-le-Comte.
Make yourself at home in one of the 71 individually furnished guestrooms, featuring minibars and flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as safes and desks.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Troyes? This hotel has 1475 square feet (137 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
Parking height restrictions apply
Professional property host/manager
FairMoove
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: EUR 1.76 per person, per night. This tax does not apply to children under 18 years of age.
We have included all charges provided to us by the property.
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You need to know
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
-
Minimal age
18
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Optional fees
- Fee for buffet breakfast: approximately EUR 22 per person
- Self parking fee: EUR 12 per night
- Pet fee: EUR 12 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
French
Spanish
Nearby attractions
Seine
0.5 km / 0.3 mi
Centre de Congrès de l’Aube
0.6 km / 0.4 mi
Basilique St-Urbain
0.8 km / 0.5 mi
Maison de l'Outil et de la Pensee Ouvriere
0.8 km / 0.5 mi
Hôtel de Vauluisant
0.8 km / 0.5 mi
Musée de la Maille, Mode et Industrie
0.8 km / 0.5 mi
Musée de la Renaissance en Champagne
0.8 km / 0.5 mi
Ruelle des Chats
0.8 km / 0.5 mi
St-Pantaleon Church
0.8 km / 0.5 mi
Cité du Vitrail
0.9 km / 0.6 mi
Marché Des Halles
0.9 km / 0.6 mi
Apothicairerie de l'Hôtel-Dieu-le-Comte
0.9 km / 0.6 mi
Église Ste-Madeleine
1 km / 0.6 mi
Théâtre de la Madeleine
1.1 km / 0.7 mi
Museum of Modern Art
1.1 km / 0.7 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 73
- hotel
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Laundry service
- Multilingual staff
- Hotel safe
- Lift access
Show 12 more facilities & services
- Terrace
- Newspapers
- Luggage room
- Clothes dryer
- Bar
- Conference room
- Meeting room
- Business centre
- Breakfast
- Non-smoking establishment
- Self check-in
- Single-Use Plastic Free
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE CLASSICDOUBLE • CLASSICDBL.AS-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Troyes Centre
DOUBLE CLASSIC
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Room code: DBL.AS-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE CLASSICDOUBLE • CLASSIC • 1 Bedroom • 5 m²DBL.AS
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Troyes Centre
DOUBLE CLASSIC
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Room code: DBL.AS
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE WITH DOUBLE BEDDOUBLE • WITH DOUBLE BED • 1 Bedroom • 5 m²DBL.DB
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Troyes Centre
DOUBLE WITH DOUBLE BED
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DB
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room CLASSICRoom • CLASSICROO.AS
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Troyes Centre
Room CLASSIC
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Room code: ROO.AS
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TWIN CLASSICTWIN • CLASSICTWN.AS-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Troyes Centre
TWIN CLASSIC
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Room code: TWN.AS-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TWIN CLASSICTWIN • CLASSIC • 1 Bedroom • 5 m²TWN.AS
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Troyes Centre
TWIN CLASSIC
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Room code: TWN.AS
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Troyes Centre
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE CLASSIC DOUBLE BEDDOUBLE • CLASSIC DOUBLE BEDDBL.AS-DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLASSIC DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMercure Troyes Centre
DOUBLE CLASSIC DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLASSIC DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.AS-DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Mercure Troyes Centre
100
reviews shown
Roy
Hotel is excellent.
Rooms are great and very clean.
Problem came when charging our EV. The hotel shares a secure car park with the IBIS and has 4 chargers in total.
However 2 chargers are not working and one of the other chargers was being used by an EV that had fully charged and sat there until the next morning, leaving just one charger between 2 hotels.
The chargers need to be monitored and if using the app to charge the signal is very poor. We connected and went outside to start the charge from the app when we eventually go onto the only charger available.
Rooms are great and very clean.
Problem came when charging our EV. The hotel shares a secure car park with the IBIS and has 4 chargers in total.
However 2 chargers are not working and one of the other chargers was being used by an EV that had fully charged and sat there until the next morning, leaving just one charger between 2 hotels.
The chargers need to be monitored and if using the app to charge the signal is very poor. We connected and went outside to start the charge from the app when we eventually go onto the only charger available.
jonathan
A
Simon
Really helpful, we were coming from a cycling event and they found a room to lock our bikes in overnight. I did ask that the bikes have pillows and a blanket because they were very tired :)
Gwendoline
Really comfortable, warm and clean. Excellent location for exploring Troyes. Safe and secure parking. We loved it
Hayem
Room service inexistant ou hippopotamus
John
Clean large room, friendly staff and secure reservable parking.
Stephen
All
Michelle
Excellent hotel. Clean large rooms in centre of town. Attentive staff and excellent breakfast. Parking very reasonable
P A
Everything was excellent as always. The hotel is quirky in style and design but super clean and the rooms are luxurious. Staff are super helpful and always go the extra mile. Breakfast superb. We always have a lovely time in Metz
Kirk
Very pet friendly for our pooches, room was clean and spacious, had a good nights sleep!
ANITA
Lovely
Kendall
Great Hotel in the heart of Troyes
Great Hotel very close to the heart of Troyes. Large room, good condition, friendly service and excellent breakfast. We’ll definitely be back
Nina
Lovely hotel, our third time staying here. Service excellent, staff friendly & helpful as always. Only complaint is there was no milk in our room to have with our coffee.
Jocelyn
Relaxed friendly stay
Excellent hotel from easy parking car to check in, breakfasts are amazing - so much choice.
We have stayed a couple of times now on our way to our chalet and we always enjoy the break.
We have stayed a couple of times now on our way to our chalet and we always enjoy the break.
Julian
Fantastic hotel with the most friendly people.
Helen
Stayed for one night on trip to Italy. Hotel was fine but secure parking was important to me.
Hotel messaged few days prior to stay to ask if parking was required, I replied stating yes please book me a space.
However on arrival we were informed their secure car park was full but there was an outdoor public car park a few hundred yards away….
I feel I should have been made aware of this prior to arrival
Hotel messaged few days prior to stay to ask if parking was required, I replied stating yes please book me a space.
However on arrival we were informed their secure car park was full but there was an outdoor public car park a few hundred yards away….
I feel I should have been made aware of this prior to arrival
Adrienne
A real luxury hotel, with excellent amenities and supeb decor throughout. Would definitely stay again and only wish we could have stayed longer this time
Verified traveler
OK hotel
Nice enough hotel, very dark rooms & no English tv
Julian
Fantastic hotel
Just super comfy and warm reception from all the hotel staff. Fantastic hospitality and an amazing breakfast. 100% recommended.
Catherinea N Lee
Absolutely excellent
Really lovely experience, from checking in to leaving. We had a great night sleep, was so comfortable and relaxing. The guys were super, made our 4 legged family members so very welcome.
E A
Excellent hotel
Very comfortable hotel with friendly staff. Convenient for the centre of Troyes.
Peter
Great
Very friendly staff.
Excellent breakfast.
Plenty of free on street parking.
Restaurant literally next door
Excellent breakfast.
Plenty of free on street parking.
Restaurant literally next door
Sabine
Xxx
Shoaib
Holly was so nice to our kids exceptional service from her
Glenn
Nice hotel, after the revamp there isn’t an evening dining option altho’ there is a steak and chicken restaurant nearby. The town centre is 7 mins walk with lots of dining options. There is a car park shared with two other hotels for €12. It has max height of 1.9 m. Ok for most SUVs.
The bar man makes a good negroni.
The bar man makes a good negroni.
Jacqueline
Fine except the air conditioning didn’t work, but we were able to open the French balcony door
Jacqueline
Very comfortable, helpful staff who stored our bikes for us overnight. Best hotel breakfast I’ve ever had.
Terrilynn
Very nice property with excellent breakfast. Would definitely stay there again.
John
Newly refurbished
Good sized family room which would have benefited from extra chair and improved lighting.
Parking very good - plenty of spaces and secure
Breakfast - good selection but ran out of a number of items, tables too small and very close to each other
Good sized family room which would have benefited from extra chair and improved lighting.
Parking very good - plenty of spaces and secure
Breakfast - good selection but ran out of a number of items, tables too small and very close to each other
marc
Very clean, large room, good location
P A
Great stay
Excellent stay and convenient for exploring Troyes. We have been before as it’s a good stop point returning to uk via Calais. The hotel has been refurbished since our last stay and it now has a very luxurious feel to it. Secure car park is a plus. Very comfortable rooms spotlessly clean and helpful and friendly staff
David
Great hotel
Great hotel very well equipped and decorated and great parking and close to center
christine
Perfect stay in Troyes
Great location in the city. Walking distance to everything. The room is very comfortable with a separate shower and toilet. Loved the drinking water in the hallway. The breakfast is excellent and the staff very friendly.
John
Travelled with the family, staff and facilities were brilliant and the location is great to explore Troyes on foot
E A
Excellent
Excellent hotel, a short walk from the centre of Troyes. Hugely improved since it's refurbishment. Staff helpful and friendly. Good place to stay.
Lorraine
The property was excellent, clean, modern, great design. Staff were very friendly and helpful especially on my food allergies. Suggest booking a parking space in the underground parking right next to hotel, they share with another hotel as limited parking outside plus gives added security.
Although just one night it was a great stop and would book again.
Although just one night it was a great stop and would book again.
Jennifer
Very clean, updated, comfortable rooms. Warm and friendly staff. Great location and value. Dinner at \"Hippopotamus\" was excellent.
Verified traveler
Excellent
Staff excellent. It has been revamped since our last stay - much improved.
David
The staff were attentive and made us feel welcome, safe car parking, proximity to the town good , the room was large ,I would recommend this hotel
Deborah
Lovely hotel and very friendly and professional staff. Definitely recommend!
Louise
Love the hotel refit much better and feels quite luxurious without the hefty price tag. Only complaint was no mini fridge in room and there was before
Marin
cost-cutting re-designed hotel
It has a good location and parking in the hotel’s subterranean car park is easy.
Newly redecorated but with some cheap ideas – the bar in the middle of the lobby, with the check-in lady staying on a stool, no mini fridge in the room, and worst of all – no air conditioning in the rooms.
The breakfast, arranged around the same overwhelming island bar was good but, in the end, I left feeling sorry for the personnel, forced to work in an awkward cost-cutting re-designed hotel.
Newly redecorated but with some cheap ideas – the bar in the middle of the lobby, with the check-in lady staying on a stool, no mini fridge in the room, and worst of all – no air conditioning in the rooms.
The breakfast, arranged around the same overwhelming island bar was good but, in the end, I left feeling sorry for the personnel, forced to work in an awkward cost-cutting re-designed hotel.
Fani
Very nice hotel, comfortable and clean rooms, nice breakfast in a very good and walkable location, quite near the city historical center. Parking just crossing the street.
I would definitely stay there again.
I would definitely stay there again.
Bartosz
Nice hotel,quick check in,good breakfast,close to restaurants,central location,good secure carpark.
Liesl
Amazing stay
We loved staying at the Mercure Hotel in Troyes. The room was very clean and spacious for a family of four and the breakfast was really amazing. Troyes was lovely to explore and next time we will stay for longer
BARNABY
Home from home
Perfect like always!!!
Dominique
Disappointed that room service did not operate on Saturday
alex
Clean hotel , good for a over night stay
TD
EVERTHING YOU COULD WISH FOR IN A HOTEL
WONDERFUL HOTEL, VERY COMFOTABLE, LARGEST ROOM, BY FAR THE BEST HOTEL OF OUR CURRENT TEN HOTEL TRIP, DESPITE NOT BEING THE MOST EXPENSIVE. WELL LOCATED , EXCELLENT STAFF. FREE PARKING ACROSS ROAD. EASY WAKING DISTANCE OF CITY ATTRACTIONS. I WISH ALL HOTELS COULD BE THIS GOOD.
ANITA
Well located. Restaurants & bowling aley close by. Secure parking. Pet friendly
Sarah
Good location and good facilities
Geoffrey
We enjoyed our short stay, we used it to break our journey. We intend to return to explore the area when we have more time. The room was very comfortable and staff friendly and helpful.
Richard
Good location, very convenient parking, clean, big rooms
Luis
Great hotel for Troyes
Nice hotel
Great location
Good restaurant on site
Very comfortable room
Great location
Good restaurant on site
Very comfortable room
werner
Very thoughtful - fabulous service!
As my wife has a broken ankle, we asked for a on-site car parking space and got it without any problem - right in front of the hotel. It was a lovely surprise to find that we even got a special, very spacious 'disabled room' without asking - what an excellent service - will go there again - absolutely thoughtful and very much appreciated.
Louise
Good overnight stop off
Just an overnight stop on the way back to UK. All good except hardly any staff in the evening and not that easy to get a drink pre or post dinner - not the staffs fault but not enough of them around. We use Mercury all the time and overall they are very good.
Renato
Very good stay
A little difficult to find when arriving in the night...the hotel name had no lights lit...but ither than that everything very good. Service is top!
Verified traveler
Pros: excellent location (just outside main city so it is convenient but still quiet), great shower, good bed, mini refrigerator (big enough for champagne bottles), helpful staff, in hotel bar
Cons: no parking on site (but there were free spots and an adjacent paid garage)
Cons: no parking on site (but there were free spots and an adjacent paid garage)
Lesli
Spacious comfortable quiet room with bonus of easily accessible secure underground parking. Exceeded our expectations.
Steve
Convenient hotel for town centre with good parking. Room was comfortable and staff were helpful.
Richard
Room too warm but all else great.
Alan
Comfortable and efficient if a little clinical.
Good secure parking.
Good secure parking.
Verified traveler
Very good parking. Easy walk to old city.
Rolf
Pleasant stopover
This was not our first stop at this hotel and our stay was always very pleasant. We will definitely come back again.
Margaret
Hotel was good as far as the rooms and position. However the staff, in particular the women on the desk was surely and unhelpful.
We asked her about surrounding restaurants, she just picked up a map drew a circle and said you will find them n this area. Not mentioning that a restaurant connected to the hotel had 10% off for hotel residents. Or that in the lobby was an information tablet with restaurant information. She told us most places were closed Tuesdays. I fact it is as common in France Sundays. This was a Sunday. When asked to phone and make a reservation for us she did so reluctantly. Also breakfast! Well undercooked stone cold sausages and stone cold inedible scrambled egg. Bread bin almost empty. Dreadful bitter coffee.
Shocking for the price.Manager needs to get a grip on what is going on.
We asked her about surrounding restaurants, she just picked up a map drew a circle and said you will find them n this area. Not mentioning that a restaurant connected to the hotel had 10% off for hotel residents. Or that in the lobby was an information tablet with restaurant information. She told us most places were closed Tuesdays. I fact it is as common in France Sundays. This was a Sunday. When asked to phone and make a reservation for us she did so reluctantly. Also breakfast! Well undercooked stone cold sausages and stone cold inedible scrambled egg. Bread bin almost empty. Dreadful bitter coffee.
Shocking for the price.Manager needs to get a grip on what is going on.
Robert
Good hotel, excellent location
Stayed here before, and at the Ibis next door. Very pleasant hotel, spacious and inviting. Big, clean room but the hotel had run out of toiletries - wouldn’t have any until the following day! Just a wall hanging squirty soap thing in the shower. Bit pathetic. As usual the grotty cardboard cups with the in-room kettle and a couple of desultory coffee sachets. It’s about time Mercure sorted this out. Anyway, it’s still a good hotel, well placed for the town centre, excellent parking and friendly staff.
John
Very Handy to one of Frances most interesting Cities
Victor
Luxurious
Lots of space in the room.
Verified traveler
Overnight stay in troyes
Excellent service great position for visiting the centre. Underground car parking is ideal.
Verified traveler
Good for a Stop Over.
Handy place for a stop over night or two. Troyes is a surprisingly interesting place.
Like all Mercures it is slightly better than an Ibis, BUT odd
- to have paper cups in the bedroom for coffee/tea. Hardly the most enjoyable or environmentally friendly scenario.
- that the lady on reception also doubles up as ‘bar girl.
- only one person staffing front of house at breakfast.
- To be charged for secure parking when we were not charged 2 yrs ago when we stayed at the Ibis Style which shares the same car park.
2 restaurants adjacent are handy for an easy meal, but many more restaurants 1/2 km down the road in town. Very much a ‘chain’ hotel, but overall good.
Like all Mercures it is slightly better than an Ibis, BUT odd
- to have paper cups in the bedroom for coffee/tea. Hardly the most enjoyable or environmentally friendly scenario.
- that the lady on reception also doubles up as ‘bar girl.
- only one person staffing front of house at breakfast.
- To be charged for secure parking when we were not charged 2 yrs ago when we stayed at the Ibis Style which shares the same car park.
2 restaurants adjacent are handy for an easy meal, but many more restaurants 1/2 km down the road in town. Very much a ‘chain’ hotel, but overall good.
Verified traveler
Great - helpful staff and good facilities, great central location
Sheldon
Must stay here
As usual attention to detail was fan. Lovely staff and beautiful room with freebies in the fridge
mrsk
cosy hotel
Nice clean and cosy hotel close to Troyes centre. Met by very courteous staff who checked us in.
It's a busy hotel without the hustle and bustle .
It's a busy hotel without the hustle and bustle .
Verified traveler
Hotel Mercure, central Troyes,
Great hotel within short walking distance of old Troyes and la Ruelle des Chats the little streets have plenty of restaurants to choose from which is handy as the hotel itself doesn’t have a restaurant.
We stayed one night on our way to the South of France and we’re delighted with the friendliness of the staff and the quality of our rooms
They were large, airy and comfortable.
The breakfast was buffet style with a wide selection to choose from.
We stayed one night on our way to the South of France and we’re delighted with the friendliness of the staff and the quality of our rooms
They were large, airy and comfortable.
The breakfast was buffet style with a wide selection to choose from.
Verified traveler
Mercure hotel Troyes
good experience- nice hotel not too far from motorway. Room good- worth staying
Mandy
Good stopping point
Good hotel for a stop over on a long journey, good clean room with plenty of space but no other facilities so a good bed for the night. Easy walk to the old part of town and restaurants
Joanna
Perfect stay.
Perfect location - easy walk to main centre. Lovely, clean, comfortable room. Perfect for a short or longer stay.
Lynne
One night in Troyes
We were travelling home to south of France from Calais. Very friendly and helpful staff, good parking facilities and nearby resataurants. Just the air con wasn’t working, but we opened the window, no problem. Will stay there again.
Ying Chui
Good stay when driving through the champagne regio
Clean and spacious, suitable for 1 night stay while travelling through the region
John
Good to stop over on way to skiing
All good except breakfast. Just two staff running buffet so dirty tables, ran out of water, egg boiler empty, no scrambled egg. They did spend lots of time bringing out cheese though! Great pizza restaurant just next door. Troyes is a nice medieval town. Hotel was very nice and would stay again despite brekkie.
Andrew
Good location close to the beautiful city centre
Troyes is a beautiful city - and not too big
The hotel is easy to reach from motorways and has convenient (at a reasonable extra charge) underground parking on site
The city centre is about 5 mins walk from the hotel
There are a couple of restaurants (pizza / steak house) which are more ore less part of the restaurant
The hotel is easy to reach from motorways and has convenient (at a reasonable extra charge) underground parking on site
The city centre is about 5 mins walk from the hotel
There are a couple of restaurants (pizza / steak house) which are more ore less part of the restaurant
Maria
It’s a Mercure!
At a Mercure hotel you can stay for one night!
Small,but clean room.No view.Small windows.
I would give it 3 stars
Small,but clean room.No view.Small windows.
I would give it 3 stars
Verified traveler
Lovely hotel
The hotel was really nice had a lovely big room could not fault anything
chris
Close to centre.
Nice stroll to the old town with many good restaurants etc. Nice feel to the centre areas etc
Try to get room overlooking front courtyard. Do not book top floor as limited views due to small windows within the roof structure. Free car park opposite hotel.
Try to get room overlooking front courtyard. Do not book top floor as limited views due to small windows within the roof structure. Free car park opposite hotel.
Caroline
Great location, value for money and service!
We sadly only had one night in this fabulous city and the Mercure Hotel was the perfect place to stay. Close enough to the old town but being a few hundred metres meant we weren't kept awake by the numerous live bands playing music. Our room was very stylish with controllable air con and the most comfortable bed during our trip.
stephen
Everything was good - we got served at the bar ok very few staff around 1-2
Rooms nice and spacious with fridge and safe
Rooms nice and spacious with fridge and safe
Stephen
Convenient, Clean, v large Rooms
The room was v large and spacious. It was a Sunday night, the hotel was pretty empty so the guy gave us a choice of rooms. Very quiet and nice room overlooking the courtyard.
Short walk into the town centre with lots of resto's, cafe's, shops. Also a Hippopotamus attached to the building downstairs if arriving late or just fancy a bite at hippopotamus!
Underground secure parking for a fee but worthwhile.
What left us puzzled was that this is 4* Mercure hotel and the tea/coffee facilities were provided in a paper cup.
Excellent staff, very friendly.
Short walk into the town centre with lots of resto's, cafe's, shops. Also a Hippopotamus attached to the building downstairs if arriving late or just fancy a bite at hippopotamus!
Underground secure parking for a fee but worthwhile.
What left us puzzled was that this is 4* Mercure hotel and the tea/coffee facilities were provided in a paper cup.
Excellent staff, very friendly.
Bruce
Good price for modern comfortable hotel
Within walking distance of the historic center of town. Modern and very clean, quiet and very pleasant rooms. Would recommend to anyone
Sarah
A great stay in Troyes
A very enjoyable stay in Troyes which is a beautiful place to visit. The room was spacious and very comfortable. There was a large walk in shower but no bath. There was a good choice at the breakfast buffet which set us up well for the day. You pay extra for the breakfast and parking (which is a secure underground car park).
Susan
Lovely Hotel, will stay again soon
Very nice smart hotel, the standard rooms are quite luxurious
Murray
Good base and good value for access to town
one night stay on route to Burgundy region. Good hotel with excellent modern and well specified room. Hotel had secure garage and good location just 5 minute walk to Troyes old town. Pity the roads were being dug up at time of our arrival around the hotel which caused a delay finding it initially.
Frederick
True comfort
A one night stay whilst travelling between sittinbourne and zurich
Christopher
Christmas holiday stopover
Very comfortable and really nice
Jean
Perfect for a stopover
At first sight seemed to be in a pretty undesirable part of town but, in fact, is only 5 minutes away from the town center. Hotel was fine, room in pristine condition, fab comfy bed, secure parking. All we needed for our stopover for one night. Would recommend.
Sheree
Surpisingly good stopover
Broke the journey to the South of France here and we were pleasantly surprise by both the hotel and the town of Troyes. The staff were helpful, polite and spoke good English. The hotel was a 15 minute walk from the centre of the town.
The town has many streets of very old buildings and also many restaurants to choose from. It really was a very good start to our holiday.
The town has many streets of very old buildings and also many restaurants to choose from. It really was a very good start to our holiday.
Kaaran
Deserves the four stars
Staff were very friendly and helpful. The rooms we booked were spacious and the Nespresso machine was a nice touch. Enjoyed a great outdoor meal at Hippopotamus next door which although is a chain restaurant, was still excellent. Also an easy 10 minute walk to the centre of the old town.
Verified traveler
Unhelpful staff
The worst service I have ever experienced and staff who were unwilling to be flexible and accommodate any changes to schedule.
Verified traveler
Well located and good value
Clean ...well equipped...excellent room ...More cups and tea and milk needed.. very meagre provision for in room hot drinks .. somewhat stupid economy considering the good room facilities
Vjekoslav
Superb location and offering every comfort.
Superb room, very practically equipped with a table you can use over the bed. Very clean. Blackout curtains. Armchair a bit fanciful for comfort.Excellent shower and large bathroom , large TV. Coffee and tea making facility. Good linen and towels. A/c seemed to go off through the night. Didn't like: plastic and cardboard cups for the room price, slippery shower base. Only duvet supplied which was too hot. A sheet with light blanket would have been preferable in the heat. The car park is at the rear of the hotel so you need to check in first to get a pass. Also you need to unload at the rear entrance before entering the car park as there as steps to get back up to the hotel.Very pleasant reception staff who recommend nearby restaurants. Very central location.
roland
Very basic hotel but in a good position. No thrills but value for money.
Location & surroundings
Mercure Troyes Centre
11 rue des bas Trévois, Troyes, France
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Mercure Troyes Centre
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