They don't give a bare crap about customer needs.
I was supposed to stay at them from 9 to 10 of July, and by mistake i've chosen to stay from 8 to 9.
In less than 2 minutes, i've asked hotels.com to change booking, and they didn't cared about their faulty system. Also, IBIS didn't want to hear about changing or cancellation.
So yes, my previous stays with them were ok, but i will never return!































































