Jw Marriott Hotel Suites Saigon The Apartment

8/10

Excellent

23 Jul 2026

Kaynell

Property was amazing location and accessible to everything . One problem they refused to allow me to receive Marriot points.

10/10

Exceptional

19 Jul 2026

Kim

Recommend

Family_with_children

10/10

Exceptional

11 Jul 2026

Kim

Nhân viên front dest và phục vụ phòng rất chu đáo, vui vẻ và nhiệt tình giúp đỡ

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Toan

My wife and I really enjoyed our stay. We will come back and recommend it to our friends and family for sure.

Family

8/10

Excellent

16 May 2026

Manish

Not good breakfast

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

HUNG

I haven't use the areas or services.

Partner

10/10

Exceptional

17 Feb 2026

Armando

Very comfortable bed, spotless interiors, well equipped gym, convenient location for exploring Saigon.

Self

10/10

Exceptional

01 Feb 2026

jonathan

Excellent hotel. Will be back. Truly a great experience.

10/10

Exceptional

28 Jan 2026

Alan

Location is good room is great and clean

Leisure Self

6/10

Pleasant

19 Jan 2026

Jenny

Pool service for food and drinks very slow. Staffs not checking on customers, wait 25 mins for food.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Jennifer

Clean modern rooms, best seafood buffet, and kind staff. They are remodeling the lobby and conference rooms

8/10

Excellent

10 Jan 2026

Vinh

They are renovating their lobby, so we have to use the temporary entrance. Staffs in the front door are less friendly than other 5 stars hotels in Vietnam, they did not greet us when we arrived.

Gym is nice, a lot of new equipment. There is a sauna and steam room, so that is nice.

Room is also nice. The bathroom need some works, there are some molds in the showers.

Breakfast is excellent, a lot of variety.

I will come back again after they finished their renovations.

Leisure Family

10/10

Exceptional

01 Jan 2026

Tricia

Great location and excellent service. It was my birthday and the hotel went way and beyond and surprised me with a birthday goodie with a nice card wishing a great stay and birthday wishes. Breakfast was amazing and provided variety of different food from different countries. Definitely come back and recommend to family and friends

Friends_and_family Family

6/10

Pleasant

24 Dec 2025

Michael

The hotel renovation so my watering broke down, I have to packed and move to another room. They updated my room but so tired to unpack and packing again.

Partner

10/10

Exceptional

19 Dec 2025

Christine

Wonderful spacious modern, clean rooms, excellent breakfast buffet with high quality ingredients and variety of foods, excellent executive lounge and very friendly and amazing staff!! Shout out to Long,Luan, and Duong who really made our stay memorable!!!

2/10

Poor

05 Dec 2025

Ognjen

Half a hotel, 2 out of 4 restaurants working, no lobby and no pool. All at premium price

Business

8/10

Excellent

05 Nov 2025

HANK

I mean the facility is ok but I don’t like the fact that registration agent was trying to fool the customer by offering something else that was not what the customer booked for.

10/10

Exceptional

03 Nov 2025

JEHAD MOHAMMAD

Great location near to many shopping area

Leisure Partner

10/10

Exceptional

02 Nov 2025

Anna

Beautiful hotel, attentive staff, unbelievable breakfast buffet, and great pillows.

Leisure Partner

10/10

Exceptional

17 Sep 2025

Donna

Excellent location. Polite staff.

Business

10/10

Exceptional

15 Sep 2025

Gloria Jung

Very convenient location!

10/10

Exceptional

11 Sep 2025

Jesus

Our stay at the JW Marriott Hotel and Suites in Saigon was outstanding, and we couldn’t be happier with our choice!

A special thank you goes to Chau, the front desk manager, whose professionalism and friendliness were truly top-notch. She quickly addressed the issues we had with our room, assisted us in extending our stay by an extra day, and even helped arrange our airport transportation. Marriott is very lucky to have her taking care of guests—she made our stay seamless and stress-free.

We also want to express our gratitude to Van and Ronaldo, who came to our aid upon arrival when we encountered an issue with an airport taxi driver trying to change the fare. They stepped in immediately, calmed the situation, and handled everything with professionalism and care. Their assistance set a wonderful tone for our entire visit.

The location of the hotel was excellent, and the dining experience exceeded our expectations. We especially enjoyed the Seafood Night buffet on Thursday, which was an incredible bargain for the amazing variety of choices offered.

Overall, our experience was nothing short of exceptional. Highly recommended, and we are already looking forward to returning to this property on our next trip to Saigon.

Leisure Family

10/10

Exceptional

23 Aug 2025

Vivian

stay up to the excellent job of making me feel welcome since it was my first time in the country.

Business_and_leisure Self

10/10

Exceptional

20 Aug 2025

Raghuvar

Nice

10/10

Exceptional

12 Jul 2025

Alan

Great staff from the second we stepped onto the property. They're customer service and hospitality is above and beyond! There were little things I've noticed that made our stay feel safe at all times. The outside staff was always aware. I was inside making change with the front desk while my wife was outside waiting to pickup food delivery. I saw her near the street talking to the delivery guys and in an earshot away, i noticed the outside staff was right there assuring her safety but not being intrusive. The entire team did not disappoint. Besides the great rooms and accommodations, i really wanted to highlight the staff at this property. They make the stay that much more enjoyable!

Leisure Family_with_children

10/10

Exceptional

15 Jun 2025

Kiran

The hotel is wonderful but he staff make it even better. The service and preempting your needs. The taxi staff through to checking and everyone

Business Self

10/10

Exceptional

11 Jun 2025

An

The front desk is very professional, especially Huy

Leisure Family

10/10

Exceptional

08 Jun 2025

Lynn Yi

alls good

10/10

Exceptional

29 Apr 2025

Verified traveler

Service

Great service

Business Family

10/10

Exceptional

15 Apr 2025

TARUN KHULLAR

Best Hotel in Ho Chi Minh City

The best property in the heart of Ho Chi Minh city . Great for business travellers like me since everything is in the vicinity of this hotel with 5 stars service , ambience and staff. Keep up the great work JW

Business

10/10

Exceptional

12 Apr 2025

John

Best hotel in District 1

Leisure Family_with_children

10/10

Exceptional

02 Apr 2025

Kerry

Excellent service. Remembered names and drink orders

Leisure

10/10

Exceptional

02 Apr 2025

Kerry

Beautiful hotel and convenient lounge, dining and pool options

Leisure

10/10

Exceptional

01 Apr 2025

MARTIN

The Best of the Best! (No others can compare)

Fantastic facility with so many amenities!

Staff was Ultra Professional, Personable and Service Oriented…

If you’re coming to town, You Must Stay Here!

Business

10/10

Exceptional

12 Mar 2025

gaina

Clean and Safe!

Leisure Family

10/10

Exceptional

06 Mar 2025

Raynold

Great place, excellent staff

Leisure Self

10/10

Exceptional

25 Feb 2025

Tony

Clean , staff are friendly & speak good English

10/10

Exceptional

25 Feb 2025

Milagros

The buffets are excellent with multiple food choices. Rooms are incredibly clean. Service is definitely an A level. I would rate this hotel as five stars.

Leisure

10/10

Exceptional

23 Feb 2025

Anh

Perfect

10/10

Exceptional

22 Feb 2025

ALPHONZO

JW brand never disappoints and the breakfast was fantastic. .

Leisure Partner

10/10

Exceptional

18 Feb 2025

Mark

This is a great hotel. Clean spacious rooms. Staff were brilliant, nothing too much for them to organising transport or information about the city, bar staff even remembered what wine we liked each night. Breakfast has got to be one of the best I have had and only 20 dollars. Not the cheapest of hotels but still good value for money

Leisure Partner

10/10

Exceptional

18 Feb 2025

Richie

Thanks for bringing my bag I forgot with passport to the airport! Amazing service!

Leisure Family_with_children

10/10

Exceptional

14 Feb 2025

Jane

An absolutely beautiful hotel, in an amazing location. Highly recommended!

Leisure Partner

2/10

Poor

30 Jan 2025

Mitchell

I'm a Platinum Marriott Bonvoy member, eligible for automatic upgrades.

At the JW Marriott Saigon, I was invited to check in at the executive lounge.

I'd paid my room charges in advance, & was still asked for an unreasonble amount of a deposit considering my Bonvoy status and my short stay.

As I was leaving to go to my room, I was called back and told that, because I'd made the reservation on Expedia, I \"did not qualify\" for the upgrade or access to the lounge.

Incredible! The rate was the same on Expedia as on the Marriott website. Even though I'm a Platinum member, I was 'disqualified' because I booked through Expedia.

When I asked for a manager, one came online & confirmed what the reception person had said, 'disqualified'.

I'd traveled over 30 hours from Indiana to Vietnam &, at 71 years of age, I was tired, frustrated, & embarrassed.

I asked for the key to my standard room and I left. Later that day I submitted a complaine to Marriott online, but received no reply.

I checked-out on 19 January, paid for laundry and room service I'd used which was not nearly close to the deposit taken on my VISA card. I was told the deposit would be credited back to my VISA card in 3 to 4 business days. Now 11 days since, and no credit to my card. 2 requests to fix this have led nowhere.

Marriott has now lost a longtime customer. I'll use ACCOR hotels from now on for my 10~12 business trips a year to Asia.

Business Self

8/10

Excellent

26 Jan 2025

Chimai

Vietnamese coffee served at breakfast has some rooms for improvement.

Leisure Self

10/10

Exceptional

25 Jan 2025

Hai

Best view of down town saigon

Location is great to wander around the city.

Partner

10/10

Exceptional

24 Jan 2025

Ida

The hotel was clean, modern and the staff was friendly and helpful.

Business_and_leisure Self

10/10

Exceptional

21 Jan 2025

Jimmy

Staff was great

Leisure Self

10/10

Exceptional

20 Jan 2025

CHRISTINE

Convenient! Good breakfast & great services!

Leisure Partner

10/10

Exceptional

16 Jan 2025

Howard

Restaurants and convenient store right downstairs. Good location to everything. On the Apartment side which I recommend has its own kitchen and laundry machine which came in handy.

Leisure

8/10

Excellent

15 Jan 2025

Linda

I booked us into the JW suites/apartments rather than the hotel which is my mistake.

The apartment we had was nice but lacked charm and some basic amenities. There wasn't any artwork on the walls. Just gray walls, gray furniture, gray floors. It was a very blank and drab space. We did have a balcony though and that was really nice. The kitchen did not have any towels, sponges, napkins, or soap so you can't wash or clean any of the dishes. When they brought up room service, they don't bring silverware so you have to use the silverware provided but there's no way to clean it up afterwards. I had to buy some disposable wash cloths in the store in the lobby.

there is a lot within walking distance of this hotel. It's very centrally located.

The staff was friendly and helpful though and all in all we had a nice stay.

Leisure Partner

10/10

Exceptional

08 Jan 2025

Vivian Mai

Staffs are very friendly and great services.

Leisure Partner

10/10

Exceptional

08 Jan 2025

david

Great place great food great service !

Leisure

10/10

Exceptional

06 Jan 2025

Joana

Excellent service and facilities.

10/10

Exceptional

01 Jan 2025

Aasha

The staff were lovely.

10/10

Exceptional

01 Jan 2025

Pankaj

Excellent

10/10

Exceptional

30 Dec 2024

Jason

Great hotel!

10/10

Exceptional

29 Dec 2024

Tuan

Clean, spacious units. Service was impeccable: Friendly and prompt. I would absolutely recommend.

Friends_and_family Friends

10/10

Exceptional

25 Dec 2024

Edit

Excellent stay, super clean, friendly staff and amazong breakfast. I must point out Binh at breakfast, his great smile really gives a fresh start and adds positive energy to the day! Thinh at concierge was also very helpful securing a driver for us for the day.

Leisure Family

10/10

Exceptional

25 Dec 2024

Fernando

Residence room was so Confy and exceeded my expectation.

Leisure Family

10/10

Exceptional

23 Dec 2024

Tuong

excellent facility, staff, and location right in the city center.

Leisure Family

10/10

Exceptional

27 Nov 2024

Amrish

JW Marriot Saigon

This JW is Unique it has Hotel side as well as fully furnished apartments building . The apartment are very clean and get serviced everyday as hotel room and 24hr room service. I would definitely recommend JW Marriot Saigon hotel if traveling for business and Apartment if you are with Family.

Business

10/10

Exceptional

12 Nov 2024

Serena

Great hotel in the heart of Ho Chi Minh - rooms were a generous size and staff were friendly and helpful

Leisure Family

10/10

Exceptional

06 Nov 2024

Holly H

It was a very good experience. All the staff was so friendly and helpful. I will definitely be coming back!!!

Friends_and_family Friends

10/10

Exceptional

20 Oct 2024

Verified traveler

This Hotel appartments were very clean, had Everything you needed. Although was disappointed that there were no cooking equipment, dinner sets or cutlery supplies. But had cooking equipment ? It was in a very convenient location, the staff were lovely and so helpful. Pool was great! Perfect size for a cool down. We stayed on the lower floor and it was a bit noisy. Highly recommend requesting a higher floor.

Leisure Family

10/10

Exceptional

31 Aug 2024

Jennifer

Amazing, loved this hotel and staff were amazing!

Friends_and_family Family

10/10

Exceptional

15 Aug 2024

Felix

it’s SO SUPER EXTREMELY spacious omg. And the gym is so well equipped i love it! Would definitely come back again if im traveling with a group of friends!

Leisure Friends

10/10

Exceptional

03 Aug 2024

John

Fab hotel residence!

10/10

Exceptional

30 Jul 2024

Sotir

N

Business Partner

10/10

Exceptional

17 Jul 2024

Neville

Wonderful breakfast

Family_with_children

10/10

Exceptional

29 Jun 2024

Kevin

I’ll forever book this property. The service is exceptional.

Business_and_leisure Family_with_children

10/10

Exceptional

26 Jun 2024

Anh

Best place to stay in hcmc. Convenience and huge room that included breakfast Buffett

Leisure Family_with_children

10/10

Exceptional

19 Jun 2024

Anh

Stay here every year when I come back to visit the motherland. Service is always impeccable. Sheets feel like butter and room get turn down twice daily. Their buffet is to die for ( kudos to the executive chef and F&B manager )
Room is really huge with full size kitchen plus island and very reasonable priced. Will give their spa one more try this weekend when I come back from my beach trip. Last time I was there they use bath tower as massage table sheet , it give the most uncomfortable feel ever to lay on and I did put a review in, hopefully it changed. For a 5 star hotel’s spa it was screaming foot massage vibe ! First world problem haha. Other than that everything is perfect as usual. I pick this one over the Reverie any day !

Leisure Family_with_children

10/10

Exceptional

17 Jun 2024

J

Very comfortable, clean and modern decor. Location is great and breakfast options are fantastic.

Friends_and_family Family

10/10

Exceptional

28 Apr 2024

Frank

Good size rooms

Leisure Family

10/10

Exceptional

10 Apr 2024

Michel

Great residence suite, spacious and modern. The breakfast buffet is excellent. Above all, the staff went above and beyond to ensure we had a perfect stay. Highly recommend staying there if you get the chance.

Leisure Partner

10/10

Exceptional

04 Apr 2024

Hoi Yee

Exceptional service from the moment you arrive, from the concierge Quan, door man Van, ladies at the reception Thao, Tu and off course a special thanks to Chef Hong who also went above and beyond. Highly recommend this hotel.

Leisure Family

10/10

Exceptional

01 Apr 2024

Cinthia

Great hotel, amazing service and location.

Excellent hôtel great service, facilities and location. The breakfast is amazing. We stayed on the residence side, 2 rooms suite and we enjoyed a lot.

Friends_and_family Family

2/10

Poor

01 Apr 2024

YOUJIN

Horrible Cockroach issue

Worst nightmare ever. We paid almost 4000$ for this stay. First day we arrive, we love it. Biggest room, all in good condition. However the nightmare started in the evening. We were in a dining room, and we see a moving cockroach in the kitchen. Two…. I could not catch it as i am a phobia. I called reception right away and once they arrived it was gone. They sprayed many times then said its okay. Next morning we see another cockroach near the entrance. A big one. Again, it disappeared. Duty manager came in and told us they called pest control and so it should be fine. He wasnt very apologetic, maybe its because he didnt see one or physically or because its just a small insect. We stayed in the hotel
For 4 nights. Not joking, we were living with them. Every night was a repetition. Someone had to come in and spray, every night. I did have a nightmare. We caught 12 cockroaches…….in 5 days , 3 of them being missing . Really? Intercontinental? I dare not posting roach photo here. i do have it with us.

Friends_and_family Family

10/10

Exceptional

18 Mar 2024

Milagros

Dining options were excellent food was incredibly good. You can walk into a mall from the lobby and purchase miscellaneous items or food, etc. thoroughly first class hotel.

Leisure Family

8/10

Excellent

12 Mar 2024

Chi Thanh

Nice residence with good location in Saigon

We rate the Intercontinental Residences as 5*-.
The location is very good. The appartment was very spacious and well furnished. The balcony has a nice view over Saigon building.
The breakfast (served as menu) is far better than the one served in the sister hotel Intercontinental.
The general aspect of the lobby is a bit dated (reason for our rating 5*-).
In summary we are happy with our stay in the residences. The staff (front-desk, room cleaning service) is very good and helpful.

Partner

10/10

Exceptional

10 Mar 2024

Thao

Love everything about this place! Convenient to everything .

10/10

Exceptional

25 Feb 2024

Julie

The breakfast options at the hotel were amazing (esp the buffet). Better than any other hotel we stayed at. I especially appreciate the food safety at the hotel.

Leisure Family_with_children

10/10

Exceptional

20 Jan 2024

Steven

Very nice

Leisure Family

10/10

Exceptional

14 Jan 2024

Sulung

Avoid to stay during marathon event

Unfortunately during my stay there is marathon event and very noisy from 02.00 till the next morning

Friends_and_family Family

4/10

Poor

08 Jan 2024

James

Paid for a 5 star hotel experience and were put up in a residence condo 100 yards from the hotel
No mini bar no coffee machine
You want water, beer, coffee go to the nearby mall
Complaint went unheard
Suck it up
Done with IHG group after this.

10/10

Exceptional

06 Jan 2024

Lisa

Beautiful hotel, friendly staff, great location and spacious rooms!

Leisure Family

10/10

Exceptional

28 Dec 2023

JOYCE NANJINGA

Great place

Leisure Self

8/10

Excellent

23 Nov 2023

Errol

Good

4/10

Poor

06 Oct 2023

Katrina

Looks lovely but hotel needs attention. Bath leaks, toilet constantly running, shower broken.

10/10

Exceptional

08 Sep 2023

Kim

The Staff makes it memorable!

The staff was phenomenal, I can't say enough about how helpful, accommodating everyone was. They went above and beyond whenever they got a chance to. The amenities and apartment were beautiful and as depicted online. The location is convenient, close to food and shopping, and cabs readily available.

Friends_and_family Family

6/10

Pleasant

02 Sep 2023

Stella

Booked a 1 bed suite for 2 adults & a child but there was no extra bed for our child & only towels for 2! After much negotiation they agreed to an extra bed without charge. Had booked through Expedia with full party details so was somewhat stunned that they wanted to charge extra. The hotel also has a range of shops/ cafes between the hotel proper & residences (suites) which is really odd. We were only there one night & pleased it wasn’t for longer. Definitely wouldn’t go back.

10/10

Exceptional

30 Jul 2023

mai phuong

2 bedroom balcony apartment is very spacious, with washer /dryer and beautiful view of the city. Hotel is a little far from cho ben thành though- about a 20 min walk in very hot and humid weather. Staff very nice and respectful. Breakfast buffet- a large variety of foods.

Leisure Family_with_children

10/10

Exceptional

21 Jul 2023

Sujia

The breakfast was awesome!

Leisure Family

10/10

Exceptional

12 Jul 2023

Michael

Great

Business_and_leisure Self

10/10

Exceptional

04 Jul 2023

Anh

Stayed in their 2 bedrooms for 2 weeks for a long vacation visiting family. Impeccable service , staff very well trained and will go above and beyond-with a smile. Great complimentary breakfast buffet with some of their items changing daily. Room a little dated but clean and hotel is at convenience location. Best bang for your buck as room is really huge for hochiminh standard .The hotel connected to a small mall with plenty of restaurants and a convenient store. Everything is perfect except for the spa. One constructive criticism : why on earth they use bath towel instead of sheet for massage table and face rest. I booked a spa session , the spa is looking nice enough , but there’s no welcome drink pre massage which is fine , no essential oil burner to give out the spa like’s smell, that’s fine. But when I got to the treatment room ( which was very nicely build and decorated ) their massage table was one of those from the foot massage place , the face rest is a hole on the table ( not detachable and adjustable ) and the table is lined with rough bath towel and so does the face rest. Why on earth would you do that at a 5 star hotel ‘s spa ? The spa is a money maker for your revenue too , traveler usually spend upward 2-3 hundreds USD per visit but I feel like it been neglected by the hotel.
I know, I’m whining about the spa, lol, first world problem. But I love this hotel so much and hope they could improve in that department so my next stay I can give it another try.

Leisure Family

10/10

Exceptional

21 Jun 2023

Yuen Kwan

Pro: The 3 bedrooms residence we stayed is very clean and spacious with nice view to the city. Breakfast is excellent, fresh juice, good variety of Asian and western food.

Con: the residence kitchen doesn’t provide basic things such as tea towels, dish detergent and has very limited plates, cutlery and cooking utensils

Leisure Family_with_children

10/10

Exceptional

20 Jun 2023

John

Excellent service and very friendly staff

Leisure Family

10/10

Exceptional

16 May 2023

My Dung Thi

Clean and convenient. 3 bedroom suite was great!

10/10

Exceptional

22 Apr 2023

YU LIN LINDA

Excellent

Friends_and_family Friends