Name: Hotel Erfurt City Center by Leonardo Hotels
Address: Willy Brandt Platz, 11, Erfurt, 99084, DE

6/10

Pleasant

19 Jul 2026

Teresa

Very close to the train station with a parking garage. No AC. Loud with the window open to the taxi stand and bus station below - but bed was comfortable

8/10

Excellent

16 May 2026

John

Entrance could be brighter vary basic for a large area

Friends

8/10

Excellent

12 May 2026

Kirstin

Freundliches Personal, sauberes Zimmer, reichlichen Frühstück

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Gudrun

Reception not friendly

Partner

2/10

Poor

07 Dec 2025

Anubhav

What a terrible hotel!
Unfriendly check in, horribly uncomfortable beds, a cupboard and bathroom that belonged to the 1960s and should have been left there itself.

Friends_and_family Family

8/10

Excellent

21 Jul 2025

Natalia

Very close to railway station, walkable distance to old city and main sightseeings. Comfortable bed, clean and fresh bedding linen.clean bathroom.

Leisure Self

10/10

Exceptional

04 Jul 2025

Tatyana

The hotel is close to train station and the center of the city. The staff is professional and polite. The room was comfortable and clean.

6/10

Pleasant

12 Apr 2025

Elke

Did not realize that in order to refresh my room I had to tell them the night before

Leisure Self

10/10

Exceptional

20 Nov 2024

Martine

Easy train access

Perfect location for train station

Business

8/10

Excellent

04 Jun 2024

Carlos

It is a great hotel, but for summer or spring season is not very recommended, it does not have air conditioning and rooms can get very very hot. Aside from that inconvenience, the hotel is on a great spot, just steps from the main train station. Breakfast is great!

Leisure Partner

8/10

Excellent

07 Oct 2023

Ellen

very close to bahnhof and in that it is aimed at traveling business people, we got a very good rate for a Sunday night.

Leisure Family

6/10

Pleasant

12 Jun 2023

Christopher

v

10/10

Exceptional

05 Apr 2023

Margaret

This was close to the railway station, yet unlike many cities was a safe area to be with lots of shopping and dining options nearby. The city is a wonderful place to visit too.

Leisure Self

8/10

Excellent

24 Jul 2022

Rolf

Gutes hotel nahe am bahnhof

Sehr gut gelegenes hotel nicht weit von der innenstadt zu fuss gut erreichbar. Personal sehr freudlich. Etwas lärmig wegen dem nahegelegenen bahnhof. Parkplatz euro 18 pro tag zu teuer. Frühstück euro 17 pro person zu teuer. Etwas zu wenig auswahl für den preis. Das buffet wird nur auf nachfragen aufgefüllt.

Partner

8/10

Excellent

10 Feb 2022

Michael

Zentrale Lage als Pluspunkt

Zentral am Hauptbahnhof gelegen. Alles leicht erreichbar. Guter öffentlicher Nahverkehr. Auch Sehenswürdigkeiten schnell fußläufig zu erreichen. Allerdings ist der Frühstückspreis in der Unterkunft mit 17 Euro zu hoch. Auch bei der Parkgebühr von 18 Euro pro Tag gibt es Luft nach unten. Die Lobby des Hotels ist erheblich verbesserungswürdig. Ein Aufenthalt ist dort alles andere als angenehm. Süßigkeiten- und Getränkeautomat. Etwas armseliger Tisch mit einem PC drauf (Ist das das \"Business Center?) WLAN Glückssache.

Business

10/10

Exceptional

14 Sep 2021

Karl-Leo

sehr gute Lage zur Stadt mit allen Sehenswürdigkeiten. Service war sehr freundlich.

Friends_and_family Friends

8/10

Excellent

15 Jul 2020

Verified traveler

Comfortable stay over. Would book again!

Business

8/10

Excellent

11 Mar 2020

Verified traveler

great location next to the train station. staff didn't speak great English but enough to get by

Leisure Family

6/10

Pleasant

20 Feb 2020

Verified traveler

Bathroom could use a renovation

Business

8/10

Excellent

02 Feb 2020

Christopher

Efficient place to stay, no issues, and handy for the station

Business Partner

8/10

Excellent

06 Dec 2019

Tomas

Good budget hotel

They gave me a free card for the local buses

Business

10/10

Exceptional

02 Dec 2019

Yuva

The room was in good condition, looks new and enough space for two. Staffs were really friendly and flexible. The location was great just next to the train station.

Leisure Family

8/10

Excellent

29 Sep 2019

Sally A

Friendly and helpful staff. Great location to public transportation and city center.

Odd hours for the hotel restaurant and bar, but alternates very close.

Partner

8/10

Excellent

28 Sep 2019

Verified traveler

Very convenient right next to the station. The 2-day pass for public transport was a blessing. The centre of Erfurt may be small, but when you have walked the length and breadth of it several times, a tram ride is good for the feet. The room was fine for a short stay, since it is clearly intended for business travellers who are only there for one night. Facilities are therefore somewhat limited.

8/10

Excellent

06 Sep 2019

Verified traveler

It was so close to railroad station

It had no restaurant of it's own for evening meal.......even some soup.

Business_and_leisure Self

6/10

Pleasant

11 Aug 2019

David

Room to hot to sleep in

The room was clean, the ventilation was horrible which made sleeping at night ruff when the weather is hot.

10/10

Exceptional

06 Jul 2019

Verified traveler

A Room With a View

Nice room, friendly staff, very convenient to main railroad station and tram lines. Also appreciated the business centre computer terminal. We did not take the morning breakfast, so can't comment on that. For train lovers/watchers, ask for room 343; you'll be glad you did.

Partner

10/10

Exceptional

07 Apr 2019

Verified traveler

Erfurt is not a huge city, so this hotel located just next to the main train station is perfect to arrive to the city a do a quick check in so afterwards you can have a walk around the city.
Everthing worked well, clean rooms, quiet ailes, good location.

Friends_and_family Family_with_children

10/10

Exceptional

23 Dec 2018

Larry Bryan

Good value, worn carpets but clean !

Gotta love the location near train station. Good value

6/10

Pleasant

05 Dec 2018

BADER

Not up to the stated category. Most likely an Inn rather a hotel.

Business Partner

6/10

Pleasant

05 Aug 2018

Riaz

Decent hotel in excellent location

Overall, the hotel was good and in a good location to see the sights in Erfurt. However, it did not have air conditioning as advertised, which was problematic on a hot summer night and opening the window brought in all the street and train noise, not to mention light so our night there was not restful at all. If you don’t have air conditioning, don’t say you do to prospective guests. Furthermore, the WiFi did not work, which was also unhelpful.

Family

8/10

Excellent

02 Aug 2018

Verified traveler

Good and solid but a bit expensive

Very cooperative personnel, very clean, easy accessible and well located, room a bit small with few amenities, price rather high.

4/10

Poor

30 Jul 2018

L

We stayed in July . Hotel had no cooling system , and if windows are opened - you can hear train announcements from the nearby railroad station .

Definitely overpriced hotel for the amenities offered .

8/10

Excellent

14 Jul 2018

Verified traveler

Hotel right by the train station

Excellent location, great value, especially with the free travel card to use on local trams and buses. Room was clean. Hotel ok but a bit basic. Would stay there again.

4/10

Poor

18 Jun 2018

James

Nice staff, great breakfast, but the hotel could use a face lift. Also extremely noisy as it is next to train station, and I could hear the announcements very clearly with window open. Also there is a hotel being built next door which made it extremely noisy.

10/10

Exceptional

28 May 2018

Bee Bee

Very clean and convenient location to train station.

Partner

6/10

Pleasant

25 May 2018

Verified traveler

Bed too hard for comfortable sleep. Other than this, the hotel was quite acceptable.

8/10

Excellent

25 Mar 2018

Margaret

Good location for trains

Everything was satisfactory. We appreciated the free bus travel.

8/10

Excellent

16 Dec 2017

Verified traveler

Booked due to proximity to railway station (late arrival, early start).

10/10

Exceptional

15 Dec 2017

Verified traveler

Great location and good value

Excellent location right next to the train station and close to the city, friendly staff, clean rooms, includes free daily pass for bus/train. We stayed for one night .

8/10

Excellent

25 Nov 2017

Alex

Everything worked okay.

Everything worked okay. Everything worked okay. Everything worked okay.

10/10

Exceptional

28 Oct 2017

John

very pleasant and courteous staff, great location, wonderful town

10/10

Exceptional

12 Aug 2017

Kent

My first visit

This was my first visit to Erfurt. The hotel is convenient to the hauptbahnhof and the local trams and buses. Staff was nice

10/10

Exceptional

10 Aug 2017

Brooks

Convenience +

The hotel is right next to the Erfurt train station. Helpful staff, clean rooms, free public transportation passes. What's not to like?

10/10

Exceptional

15 Jul 2017

Verified traveler

Very close to trains and city center, breakfast is extremely expensive so walk across the street instead. There was an umbrella you could use during your stay in the room as well as a free transit card which you probably will not use

8/10

Excellent

04 Mar 2017

Eben

Luther500 Erfurt

Very neat and clean. WiFi super slow which was very frustrating

Family

8/10

Excellent

20 Jan 2017

James

Great hotel at a great price!

A fine hotel - lovely people working the desk, very helpful. Locationwas great for being close to the train station (we had very early trains) and the trams were five minutes from the hotel. Rooms were clean and comfortable. You do get a lot of noise from the train announcements as the hotel backs up onto the train boarding area, but it is distant and does not interfere with sleeping.

4/10

Poor

27 Aug 2016

Robert

Disappointed !

Room was tired, dated with dirty stains on the furniture. The carpet looked and felt dirty. The decor was very dated and the bed wasn't thy comfortable.

10/10

Exceptional

19 Jul 2016

Verified traveler

A great place to stay, everything is near bye, shopping, restaurants, train station, love going to my Hotel. I call it my Camp David my retreat

6/10

Pleasant

31 May 2016

Patrick

Good but overpriced

This hotel is a fairly good *** hotel, but seriously overpriced. Small rooms, IBIS-like bathroom. Excellent but small beds. Notwithstanding the proximity of the railway station very quiet. Good overall choice for the breakfast buffet, but overcrowded: hardly enough place, and the staff cannot cope (no organization). Chewy sandwiches. Centre within walking distance, but you get a free ticket for the public transport, which is very convenient.

Partner

6/10

Pleasant

28 May 2016

Greg

Good friendly and helpful front desk staff.

Partner

8/10

Excellent

13 Feb 2016

Randall

Location location location

Shares the Plaza with central train station. Free transit pass for all guests. Minor cleanliness issues. Bed too firm for us, but common in Germany. Free Internet very slow but paid upgrade available. We would stay there again.

8/10

Excellent

22 Oct 2015

Neil

Well appointed hotel close to all facilities

Very pleasant setting with easy access for viewing all of Erfurt's cultural experiences

10/10

Exceptional

03 Oct 2015

Richard

Erfurt ICH

Located next to the main railway station is is convenient for the trains, trams and buses. Room was clean and tidy. Breakfast was good, friendly staff.

6/10

Pleasant

30 Aug 2015

Verified traveler

Extremely convenient, being adjacent to the central train station and a stop for the light rail. The hotel also included free public transportation. The downside is the sound of the trains. I couldn't hear them with my windows closed, but wanted to open the windows because of the heat (no AC). Overall, it was convenient and reasonably priced.

8/10

Excellent

27 Aug 2015

Rosemary

City worth visiting

We have stayed at Intercity, Erfurt before so knew what we were getting. The rooms are quite comfortable,if a tad tired looking. Convenient for station and city centre.

Partner

10/10

Exceptional

21 Jun 2015

Cindy

Great place!

Perfect location, city bus pass was great. We also took a train to Weimar for a quick visit and it was very convenient. Breakfast is amazing, parking is very convenient, staff was friendly and helpful. I'd stay there again!

Partner

6/10

Pleasant

07 Jun 2015

sean

Good for rail travellers

As its right next to the station, I chose it as I was exploring by train. It's very serviceable, if a bit bland and boring, but clean and reasonably priced. You get a complimentary free pass for public transport, which I used quite a bit, although Erfurt is small enough to walk to most places.

8/10

Excellent

03 May 2015

Teri

great location

This was my second time at the InterCity Erfurt. Since we were using Erfurt as a base for several day trips, it was the perfect location, practically attached to the train station. It's a short walk into the old city as well, making everything very accessible.

The bathroom is very small--one member of our group described it as \"like a cruise ship shower\" which isn't far off.
Note that the hotel is adjacent to (maybe even connected to?) the train station, and some rooms can have train noise if the windows are open. However, my room overlooked the train station and when I shut the window, it was like going into an airlock or something--the room was completely silent. I wish the windows at my house were that amazing.

Upon check in you'll receive a card you can use for all the public transit in the town. We never used ours because everything was in easy walking distance, but it could be handy for those less able/willing to walk the cobblestone streets.

Not all the desk staff speak English, so if no one in your party speaks German it would be wise to brush up or keep your phrasebook/Google Translate handy.

The breakfast is severely overpriced--go across the plaza to the bakery instead, where you could eat breakfast for three days for the price of one at the hotel.

10/10

Exceptional

02 Mar 2015

David

Good accommodation close to Erfurt station.

The hotel was excellent in every respect, good value for money, and very conveniently located close to Erfurt railway station while at the same time very quiet. The hotel provides a travel pass for free travel on city trams and buses and this is an excellent bonus besides being an incentive to spend one's time effectively.

8/10

Excellent

08 Jan 2015

Verified traveler

Convenient location

Hotel is located right next to central train station and trams so very convenient for touring the area. Rooms are clean but a bit outdated.

Partner

8/10

Excellent

27 Dec 2014

Perky

Good friendly hotel.

Very helpfull staff,hotel stones throw from station.

Family

8/10

Excellent

14 Dec 2014

Thomas

Good Stay in Erfurt

Confused as to why the restaurant was not open on Monday night.

Family

8/10

Excellent

08 Sep 2014

Matthew

Ideally located

We stayed here for one night recently and it was so very convenient for us, getting from the airport and getting the train the following day. The staff were really helpful and pleasant. The bed wasn't as comfy as we'd have liked, but it might suit other people. Nevertheless we'd stay here again.

Partner

10/10

Exceptional

02 Aug 2014

Becky

Super clean, very convenient location!

Nice clean room, very close to everything, pleasant staff.
Husband didn't like the lack of AC, but the room was super!

4/10

Poor

29 Jul 2014

Steve L

Trains and more Trains

The stay was OK and the breakfast was of a high standard but due to the heat you have to leave the window open to sleep however the hotel is right next to the train station which creates a lot of noise. The rooms are also with basic furniture. I could not accept this as a 4 star but rather a 3

10/10

Exceptional

23 May 2014

Verified traveler

Great location by the station.

Perfect for the needs of the visit..excellent place.

10/10

Exceptional

08 Apr 2014

julianeklb

Everything great

This hotel is always a good option, very central and with free public transportation tickets.

8/10

Excellent

10 Nov 2013

Teri

next to the train station

I chose this hotel because it was close to the train station, and I was traveling in and out with just one night and didn't want to waste time getting to and from a hotel. The hotel is practically attached to the train station, which was a pleasant surprise--very easy to locate.

They gave me a transit card that would have allowed me to use the buses and trams, but I found Erfurt very walkable, at least the parts I was interested in. I mostly wandered about the old part of the city--it's maybe a 15 minute walk to the bridge with all the buildings on it, and to the Augustinian monastery where Luther was once a monk, etc.

The room was comfortable, relatively spacious by European standards (though by no means large), and had a view of the train tracks. It was October so I didn't need to open the windows for long--I'm sure the trains are noisy (though again, compared to American trains the European trains are practically stealthy).

The staff were very friendly and helpful.

I did wish there was a tea kettle in the room...

8/10

Excellent

04 Sep 2013

Rose

Enjoyed stay. Hotel clean. Very close to station. One problem terrible pillows, far too soft.

6/10

Pleasant

03 Sep 2013

Fella75

Good location, worse than a travelodge.

Very close to main station and city for shops etc. sadly the cost is more expensive than a Travelodge and the rooms are not as comfortable. It felt like a hostel. No tea/coffee in room. Two single thin blankets (duvet??) on the double bed. The staff were great and very helpful.

6/10

Pleasant

03 Sep 2013

luke

Good location

Good location near station, pretty basic but pleasant stay.

4/10

Poor

18 Aug 2013

Verified traveler

Location, but not much else

If you're catching a quick train or heading in to the city for the night, this is a good call. But, the rooms are very uncomfortable (even for European standards - although they are rather large) and the place feels like a hostel at times; a very nice reception area but once you're upstairs, very plain furnishings. And the showers have timers with an odd, red-tinged lighting system; very uncomfortable. Stay here if you need to get in and out of town quickly, you want an excellent location (adjacent to the main train station) and you're spending time in the city.

8/10

Excellent

18 Feb 2013

agnesty

Great location

The hotel is right next to the main station. Staff is nice and helpful. Even though the room is quite small, and it doesn't look like a 4-star, but it's clean most importantly.

Partner

8/10

Excellent

19 Nov 2012

Verified traveler

Central and convenient

As we were on an organised church trip, all we needed was somewhere to stay, We had used the hotel before, and were more than happy to return. The service was as good as any we have received anywhere, the room was clean and comfortable (surprisingly quiet, despite being next to the station). Very convenient location. We will probably use the same hotel next time

8/10

Excellent

19 Mar 2012

AUTraveller

Right next to train station

If you're traveling by train, this is a good choice. The building is literally connected to the train station, so you don't have far to carry your bags. You also get a pass for all the local transportation (trams, busses), which also leave from right outside the front door of the hotel.

Rooms are accessed by key card, which seems relatively rare for other German hotels in this price bracket.

Wifi requires a by-the-minute payment, and breakfast is relatively expensive. Hop over to one of the bakeries in the plaza outside the train station for something much less expensive.

8/10

Excellent

05 Jan 2012

Tode

InterCityHotel Erfurt - Basic accommadation

Hotel was pretty much what was promised.

A bit disappointed I was:
- that I could'nt find free internet access.
- there was misunderstanding about taxes. For me atleast it was a suprise that hotel collected on check out tax called: Erfurt City Tax.
- Breakfast buffet was expensive. Okay, the buffet itself was amazing. So...

Happy:
- Service was good!
- Cleaning was nice!
- Free public transportation during stay at hotel worked great.

8/10

Excellent

27 Jul 2010

Verified traveler

The InterCityHotel in Erfurt, Germany

Excellent location, nice and tidy hotel. I found two shortfalls in this hotel: 1) lack of an air-conditioner in the room (it was an extraordinary hot day when I stayed at the hotel). 2) Breakfast (not included in roon price) is far too expensive (13 Euro per person).

10/10

Exceptional

20 Nov 2009

Thora

Good choice

My husband and I stayed here for 3 nights. It was great. We would stay here again. The staff was a little shy on English but it was not a problem for us.
The free pass on the trolley was great. We used it for 3 days.
Thora from Texas

6/10

Pleasant

12 Aug 2009

John

Better when not during the summer

The room was of a decent size. The cleanliness was OK but not great - could have dusted a lot more and vacuumed. Because there was no air conditioning, much of my stay was not all that comfortable. It is simply too hot there during the summer. I'm sure that the hotel would be much more comfortable during the Spring or Fall. TV is extra. Breakfast is extra. Internet is extra.

8/10

Excellent

25 Jun 2009

Shannon

Good location!!

This hotel is located literally steps away ferom the train station making it a very convienient place to stay. The rooms were very clean and it was a quiet atmosphere. I think it was a little pricey compared to other hotels I stayed at in Germany, but overall I'd say I was satisfied. It was a nice location because there are lots of cafes and shops where you can walk and get coffe or meals. The only problem I had while there was the front desk tried to charge me two times, first when arriving then when leaving. I tried to explain that I had paid online, but they couldn't seem to understand that. Finally when I was leaving I just said, OK, go ahead and charge me again (knowing that I would dispute the charge later and get a refund. Finally the manager came out and cleared it up. Oh, and the second thing was that they tried to charge me for double occupance because a friend who lived in Erfurt came to help me to the train station as I was leaving. I also tried to ecplain this too them, but apparently they didn't believe me. In the end it was all cleared up and I wasn't charge, but it was just a little bit of a hassle. Overall, I was satisfied and would stay here again.

2/10

Poor

10 Jun 2009

Myles

Avoid this hotel

The hotel is adjacent to the main train station; hence, it is extremely noisy. I was able to sleep for a total of circa 5 hours in the two nights I stayed. The staff is very friendly; however, they were not that well informed.

Myles

2/10

Poor

25 Jun 2026

Steffen

Grausames altbackenes Zimmer OHNE Klimaanlage, Fenster auf geht praktisch nicht wegen des Bahnhoflärms. Schwarzer Schimmel in der Dusche. Bauarbeiten auf dem Gang. Wirklich schlimmer Aufenthalt, nie wieder!!!

Self

8/10

Excellent

11 May 2026

Markus

Zimmer war sauber, das Frühstück war ok nur leider waren in der Dusche alles Ecken schwarz. Was das ist wissen wir alle aber alles in allem war es ✅

10/10

Exceptional

27 Apr 2026

Beatrix

Das Zimmer war sauber,geräumig,das Hotel ist zentral am Bahnhof gelegen,Straßenbahn und Bahnhof 3 min entfernt.
Wir konnten schon zwei Stunden vor 15 Uhr einchecken,ein großes Plus an das Personal.

Partner

8/10

Excellent

15 Mar 2026

Christof

Zentrale Lage Nähe Hauptbahnhof, freundliches Personal, parken in der Tiefgarage direkt unterhalb des Hotels möglich (19,00 €/Tag).

Partner

6/10

Pleasant

08 Mar 2026

MUCHEN

Near station

10/10

Exceptional

15 Feb 2026

Nvart

Parfait!!!

2/10

Poor

02 Jan 2026

Sabine

In der Dusche und oben ausserhalb war überall Schimmel. Das Personal, ausser die Reinigungskräfte, waren sowas von unfreundlich. Das Frühstück war nix, ausser der Kaffee war gut. Heute war nichts los und man musste die Thermoskanne mit Kaffee und die Milch selber holen. Null Service. Es wird nicht gegrüsst und kein Tschüß. Also für knapp 200 Euro für 2 Übernachtungen absolute Sauerei. NIE WIEDER

Leisure Self

10/10

Exceptional

29 Dec 2025

Daniel

Hat einfach alles gepasst. Zimmer, Personal, Lage und Frühstück. Würden wir jederzeit wieder buchen!

Leisure Partner

8/10

Excellent

29 Dec 2025

Katharina

Reicht voll und ganz aus für eine Nacht, hat unseren Erwartungen zum Preis entsprochen. Freundliches Personal, Lage zentral am HBF, Tiefgarage mit wenigen Stellplätzen war leider belegt, die Alternative war am HBF mit 1min Fußweg und 15€/24h. Zimmer sind sauber und zweckmäßig, Vorhang schließt leider nicht komplett daher scheint viel Licht ins Zimmer. Fenster kann man öffnen, Lautstärke ist tatsächlich trotz der Lage okay

Leisure Family

6/10

Pleasant

28 Dec 2025

Ronny

Gute Dämmung aber alte Ausstattung 90er jahre

Self

8/10

Excellent

21 Dec 2025

Petra

Wir durften schon mittags ins Zimmer, das war sehr angenehm.
Das Zimmer hätte größer sein können, aber es war ok.

Leisure Family

8/10

Excellent

18 Dec 2025

Manfred

Hotel hat zentral gelegen und man kann gut zu Fuß die schöne Stadt erkunden

Leisure Partner

6/10

Pleasant

09 Dec 2025

bernd

- Bad (eher Nische als Zimmer) ohne jegliche Be/Entlüftung
- keine Klimaanlage vs. Schlafen bei offenem Fenster (Lärm am Busbahnhof)
das mögliche Gegenargument: ist lediglich ein \"Standardzimmer\", steht leider im Widerspruch zum Preis für die Übernachtung

Leisure Partner

8/10

Excellent

03 Nov 2025

Stefan

Personal ist sehr freundlich und kompetent. Hotel etwas in die Jahre gekommen. Sauberkeit ist auch gut

Business Partner

10/10

Exceptional

12 Oct 2025

si

Rundum zufrieden.

Leisure Partner

8/10

Excellent

02 Oct 2025

Reinhold Ewald

War alles okay

Leisure Self

8/10

Excellent

15 Aug 2025

Verified traveler

Hervorragend

Business Self

4/10

Poor

01 Jun 2025

Torsten

Zimmerreinigung muss am Vortag angemeldet werden, kein Minikühlschrank im Zimmer, Zimmer renovierungsbedürftig, Rezeption solala. Bin viele Jahre hier abgestiegen, jetzt nicht mehr, Preis-Leistungsverhältnis ein Hohn, von wegen Nachhaltigkeit...

Friends_and_family Family