Name: TownePlace Suites Richland Columbia Point
Address: 591 Columbia Point Dr, Richland, 99352, US

8/10

Excellent

13 Jul 2026

Benjamin

Clean and spacious, comfortable beds just wish there was more bedding/pillows for the pull out couch. Excellent location right next to fantastic restaurants! Would definitely stay again!

Family_with_children

6/10

Pleasant

23 Jun 2026

Sherry

Checked in on Friday afternoon, went to dinner and came back to discover that there was no cold water in our room. Went to bed thinking it would be better in am. It wasn't, the water was so hot that taking a shower was miserable. Had early baseball game, so when we return I went to front desk to inform them and they sent the maintenance person to our room. He informed us of the new upgrade to tank water system and there were issues with 3 other rooms and he couldn't fix it and had no solution. Hours later we tried the cold water again and it started to work. When I checked out on Sunday morning, I explained the situation again and asked for a discount. The person at the front desk didn't have the authority but would pass the message on to the manager. I asked them to call me as we had to leave. Received a call from assistant manager and she said that she would discount our room for the 2 nights, which in turned out to be $50. I said thank you but feel that we should have gotten one night free. Won't be staying there again.

Family_with_children

8/10

Excellent

14 Jun 2026

Kevin

Good location. Plenty to do. The hotel shouldn’t be the main event. Just an average place in a good walkable location.

Family_with_children

4/10

Poor

17 May 2026

Emilio

I have to wait 30 min. before I can check in..

10/10

Exceptional

26 Apr 2026

Natalia

Great option in Pasco! Just 15 min away from the action, very nice neighborhood, close to the park. The hotel was very clean, breakfast - tasty with different options. I was surprised to see the dishwasher and a stove and a decent-sized fridge in our room. Staff was very helpful and friendly too. Highly recommend!
The only thing is of you're a light sleeper, request a room further away from the big road or wear ear plugs because you can kinda hear the traffic from the major road.

Family_with_children

10/10

Exceptional

26 Apr 2026

Katie

It was great! Very clean, great location and friendly staff
Just note there is no pool anymore

Friends_and_family Family

8/10

Excellent

01 Mar 2026

Hillary

Room clean, internet was a problem. Could not get devices on, even the tv at one point. Staff was very nice. Nice overall stay.

Family_with_children

8/10

Excellent

21 Oct 2025

Mary

Spacious! Not the cleanest or newest but good amount of space which was nice for our family & friends visiting.

Business_and_leisure Family

10/10

Exceptional

30 Sep 2025

Brian

Good place

Leisure Self

10/10

Exceptional

20 Sep 2025

Craig

Great desk person, lots of information. Easy check in.

Business Self

10/10

Exceptional

26 Aug 2025

Susanne

There were 5 of us in the room. It was very nice. The carpet was aged/stained, but everything else was pleasant. Would stay here again anytime I had a group of us.

Friends_and_family Family

8/10

Excellent

23 Aug 2025

Bonnie

The property is definitely NOT quiet with the highway noise. Breakfast was marginal and the coffee was terrible!

Leisure Friends

10/10

Exceptional

09 Jul 2025

Bill

Definitely our favorite hotel!

We specifically choose Towneplace Suites because we always have a great experience when we stay there.

Partner

8/10

Excellent

03 Jul 2025

Dustin

Hotel and the rooms were well maintained and clean. Customer service was mediocre at best.

Leisure Family

10/10

Exceptional

01 Jun 2025

Elizabeth

Had a nice stay at this property when in town for a wedding. Clean, nice room, friendly staff, and a good breakfast made it positive.

Leisure Partner

10/10

Exceptional

21 May 2025

Diana

Friendly and personable

Leisure

6/10

Pleasant

19 May 2025

Shondra

Great location at Columbia Point. Mediocre property and comfort. Wouldn’t stay again.

Leisure Self

10/10

Exceptional

25 Mar 2025

Matthew

Very calm and relaxing,

Friends_and_family Friends

10/10

Exceptional

26 Oct 2024

Royce

Very nice clean pet friendly place with great staff

Leisure Pet

8/10

Excellent

14 Oct 2024

Curtis

Quick visit

One night stay because our water main broke. The hotel staff was very friendly. The lobby was nice and spacious. It had a small convenience store with snacks and drinks. The room was nice. Small kitchen area. The bathroom was on the small side and it faced into the room. We had a small child above us that ran across the room continually until midnight. The bathroom was mostly clean. Some residual matter under the toilet seat and long black hairs on the shower wall. Breakfast was fine. Usual fare eggs, sausage and waffles. Our stay was quick and we were comfortable.

Friends_and_family Family

10/10

Exceptional

14 Oct 2024

JAMES

Just perfect. Nice part of town, near the river and huge park, clean and like new. It is by the freeway, can't fix that!! But I stayed once, and immediately booked and stayed again, and wanted it for third trip but it was booked! I'd be happy to stay there again, which the best compliment right?

10/10

Exceptional

06 Oct 2024

Maribel

It was a great experience, friendly and clean.

Friends_and_family Family

10/10

Exceptional

27 Sep 2024

Nathan

Clean. Great amenities. Actually super helpful and kind front-office staff.

10/10

Exceptional

08 Sep 2024

Bo

Shantil provided TOP NOTCH customer service!!!

Leisure

10/10

Exceptional

06 Sep 2024

Macy

I stayed the night of 9/4/2024. The sweet lady working the front desk made my stay.

10/10

Exceptional

24 Aug 2024

Jesi

Great, clean property. The breakfast was very tasty and the staff were super nice and helpful!

Leisure Friends

8/10

Excellent

19 Aug 2024

Dmitry

Clean and comfortable

10/10

Exceptional

03 Aug 2024

Robert

Izzy our lab enjoyed the stay as did we. Great restaurants near by!

Business_and_leisure Pet

10/10

Exceptional

24 Jul 2024

Michelle

I loved my stay here

Leisure Family

10/10

Exceptional

12 Jul 2024

gary

Great waterskiing

Business_and_leisure Friends

6/10

Pleasant

28 Jun 2024

Jose

Pictures of property still show an indoor pool. One the main reasons we booked this hotel considering temps were forecasted to be above 90°. Disappointed to find out pool was converted into a conference room about a year prior.

Check in staff and the cleaning crew were all excellent. Very good at what they do.

Leisure Family

4/10

Poor

02 Jun 2024

Jessica

Not so good, there was dog hair on our carpet that stuck to our socks. The breakfast was not stocked and the coffee was not good. The “Bold” coffee was everything but. Would not recommend

Friends_and_family Family

4/10

Poor

28 May 2024

Steven

I booked this stay over a month in advance. I don't know if Expedia or Marriott Bonvoy did this, but my card was charged for the stay IMMEDIATELY, a month in advance of my stay. This will never happen again because I will never use Expedia or Marriott again. Now I have to watch my card bill to make sure I am not double charged for my stay. I rate the stay 5 out of 10. We were there for 2 nights. It was supposed to be a king bed. It was a queen. Housekeeping did not make the room up after the first night. We reused our towels but the trash was not emptied and we could have run out of toilet paper, etc. Breakfast was better than average. The place seemed understaffed.

Leisure Partner

6/10

Pleasant

29 Apr 2024

Verified traveler

Clean and Convenient

The hotel was clean, and the breakfast was convenient. The room layout was great for a family of 5. I just wish the pull-out couch had appropriate sheets/bedding available. I also found the linens on the other beds to be minimal. It almost seemed like they ran out of bedding.

Friends_and_family Family

8/10

Excellent

24 Feb 2024

Chad

Townplace suites was a nice motel. However I learned an important lesson from this overall experience. I will never use Expedia again nor would I recommend anyone else use their service.

Business

10/10

Exceptional

15 Feb 2024

Korlin

Our room has two queens. It was large, comfortable and quiet (Wednesday night)

Partner

10/10

Exceptional

22 Jan 2024

Jeremy

Clean, friendly and what was expected.

Leisure

10/10

Exceptional

08 Nov 2023

Deborah

We love the location of this hotel. It’s across the street from many nice restaurants that face the river. The hotel rooms are large and very clean.

Friends_and_family Family

8/10

Excellent

05 Nov 2023

Andrew

Would recommend

Hotels.com messed up our booking but the hotel made it right.
The king bed was a little firm.
Other than that it was great.

Friends_and_family Family

8/10

Excellent

22 Oct 2023

Douglas

Family Visit

Bed was hard and carpet was dated and worn.

Friends_and_family Family

10/10

Exceptional

21 Aug 2023

sherrie

Very friendly staff and the continental breakfast was very good, lots of choices!

Leisure

10/10

Exceptional

19 Aug 2023

Denise

Nice and convenient location

Leisure Partner

4/10

Poor

14 Aug 2023

Verified traveler

Disappointed

The room was disappointing! The air condition unit made horrible noise, and the traffic noise was horrific! They offered free internet streaming in the TV, however the internet speed was so incredibly slow it was a joke!

4/10

Poor

18 Jun 2023

Darlene

No sound insulation
No mattress for crib. Just a piece of cardboard
Free breakfast was disappointing

Leisure Family_with_children

8/10

Excellent

14 Jun 2023

Margie

The hotel was remodeling rooms, amenities, and facilities. I would stay here again. I like layout and staff. 3rd floor quiet.

8/10

Excellent

02 May 2023

Arthur

Overall it was fine. Too much noise from construction above our room. Why would they let them work on a weekend?

Business_and_leisure Family

10/10

Exceptional

02 Apr 2023

Whitney

Loved Julia that checked us in! She was so friendly and super understanding of us having little kids. She went out of her way to give us crayons and other little goodies to make us feel welcome, and was very kind even when our neighbors werent appreciative of our kiddos being loud. The area was super close to a great park right along the river with great views and a walking path. Also great dining (Anthony's & Lu Lu's) within walking distance and a grocery store and Starbucks just down the street. We were really pleased witn this spot overall.

Leisure Family_with_children

2/10

Poor

27 Mar 2023

Shannon

Worst bed ever. Like sleeping on plywood with a blanket. Absolutely the worst mattress ever.

The pool was down. That’s bad when I booked because of having a pool.

Leisure Family

4/10

Poor

13 Jan 2023

Isabel

Very dirty. Food on kitchen

Family

8/10

Excellent

04 Jan 2023

Tanya

Very clean

I was pleased with my stay for the most part it was quite and clean but when asked about the handicap chairs to get in the pool the girl didn't know how to use it so I didn't get to play in pool or sit in hot tub which was one main reason was staying there and we went down to have breakfast the next morning and it was over they told me the weekend hrs so that was irritating to say the least and I asked for a handicap room and the room was not a handicap room and it was on the 4th floor thank God that they had just got the elevator working again!!!!!

Friends_and_family Family

6/10

Pleasant

30 Dec 2022

TOM

Needs new carpet throughout.

Everything seems to be 15 years old. All of the flooring needs replacing. We kept getting pricked by the carpet tack strip going into the bathroom.

Friends_and_family Family

10/10

Exceptional

06 Nov 2022

Marissa

The staff was wonderful.

Business Pet

8/10

Excellent

01 Jul 2022

Patrick

Week long stay

The hotel was great. W e had a one bedroom suite that was very nice. My son thought the pull out bed was very uncomfortable. Also, the breakfast choices were redundant and had little variety, but overall, we enjoyed our stay.

Friends_and_family Family

6/10

Pleasant

30 May 2022

Merrilee

Room was not ready until 2.5 hours past noted check in time. Lots of noise from surrounding rooms all night. Really appreciate their accommodation of our pets, and the location is great if you’re traveling with dogs as the river trail is across the street.

Leisure Pet

10/10

Exceptional

29 May 2022

Verified traveler

No complaints

Perfect for the family. Breakfast and the pool were great. Room was clean.

Friends_and_family Family

2/10

Poor

04 Jan 2022

Roxanne

Not much the entire hotel is just plain dirty. Our bathroom was covered in someone else's hair.The service is terrible. The breakfast was cereal, boiled eggs or yogurt. No silverware and the coffee was weak and cold. We will not stay there again.

Leisure Family

6/10

Pleasant

02 Jan 2022

Jennifer

Hotel was good but was the worst continental breakfast I have ever seen for the price of the room it was the worst I have ever experienced.
Breakfast is one of the most important thing I look at in a hotel with a family of 5. Really disappointed

Friends_and_family Family

8/10

Excellent

26 Oct 2021

Gina

Overall nice kitchen and bath towels

Leisure Family

8/10

Excellent

03 Oct 2021

Gail

Bed is so hard… might was well sleep on the floor

Our only complaint and it’s one that will keep us from stay there again is the bed! We sleep on a firm bed but this bed was crazy hard. We travel and stay in the TriCites at least 4-6 times a year and were excited to add this hotel to our list. Unfortunately not until they change out mattresses

Business

2/10

Poor

30 Sep 2021

Rogelio

Ghetoaway from Seattle

The staff wasn't professional. Me and my family traveled 3.5 hours from Seattle to this hotel just to be put on a non over looking the lake view which we reserved and paid in 3 to 4 weeks in advanced. Should have printed in the website that the lake view was non guranteed so people will be aware. Talk to Asst Manager, still no progress. Will never coming back nor will recommend to my friend, families, and co worker here in Seattle. No thanks..

10/10

Exceptional

16 Sep 2021

gary douglas

lovely waterfront area

Business_and_leisure Self

8/10

Excellent

02 Aug 2021

Carol

35th Anniversary 2.0

I liked the suite... retro 70's. Comfort was ok. Our room had the freeway on 2 sides so a bit noisy and the bed was firm... I prefer softer. But the AC worked and there was no smoke in the room which was very impotant in 107 degree days and poor air conditions outside. We were close to LuLu our favorite restaurant and the dinner cruise we came to Richland to go out on and that was what was important to us.

Partner

10/10

Exceptional

20 Jul 2021

Verified traveler

Trip went smoothly. Cost a little more than another site but it he other site was a nightmare.

Business_and_leisure Self

10/10

Exceptional

14 Jul 2021

Verified traveler

Thinking a big hotel should not advertise that they serve breakfast then not be prepared when a trip to Costco goes bad and have nothing to feed the people who spent almost 200$ to stay there hoping for breakfast…. Should be more prepared but lovely other than that very clean not far from the river swimming area quiet area and nice for family’s with small children.

Leisure Family_with_children

4/10

Poor

30 Jun 2021

Verified traveler

While the room itself was very nice we had several other issues that made us unlikely to stay here again. Our room was missing hand towels, which we requested along with extra coffee and shampoo. After telling us they would bring it shortly, we waited about 2 hours before asking again. Another hour later they finally brought large towels and shampoo but we never received coffee or hand towels despite asking two times. We also found the breakfast selection was severely lacking, especially considering the price point of the hotel. Nothing besides green bananas, boiled eggs, yogurt, and granola bars. As someone who doesn't eat dairy, I had basically no selection. Finally, we did enjoy the pool and hot tub. However the bottom of the hot tub was incredibly rough- more so than the usual texture of a pool or hot tub, which actually ruined my brand new swim suite bottoms. All and all, not a great experience.

Leisure Friends

10/10

Exceptional

30 May 2021

Verified traveler

The hot tub didn't work, everything else was great! Super clean!

Family_with_children

10/10

Exceptional

18 Apr 2021

Verified traveler

Customer service was above and beyond. I appreciated the manager reaching out to me before i arrived and then the lady checking us in was so friendly and accomodaring.

Friends_and_family Family_with_children

10/10

Exceptional

11 Apr 2021

Verified traveler

Enjoyed the two bedroom suite and kitchen... loved the location!

Leisure Friends

10/10

Exceptional

10 Mar 2021

Verified traveler

The customer service was excellent and i was very accommodated, cant wait to stay again!!

Business_and_leisure Self

6/10

Pleasant

28 Feb 2021

Verified traveler

Hard bed

The bed was possibly the hardest bed I've ever slept, or not slept, on in a hotel.

Business

6/10

Pleasant

01 Jan 2021

Denise

Dirty rooms

We checked in without actually going up to our room. Then when we went up with all our luggage and food stuff, since they don't feed you anymore. Got in the room, the bed wasnt made up, the bathroom had dirty towels. Couldve been really bad since it was Christmas day and there wasn't any cleaners in that day. I went down and got a new room way on the other end of the hotel on another floor. At least this room was clean and they brought us more towels when needed since we were there 2 nights and they didn't clean our room or restock towels. That's a real pain and ridiculous. Hotels that used to feed people a real breakfast and now don't, need to give their guests a better price on their room. They offered instant oatmeal, breakfast bars and water. We brought our own and made it in our room. They did take a small amount off for a dirty room. This was actually the second time we were put in a dirty room at this hotel this year. They need to keep more cleaners on staff and clean the rooms right away like they have always done in the past, then they wont get overlooked and put in the computer as clean when they aren't.

Family

8/10

Excellent

24 Aug 2020

Neil

Good place to stay especially if you're traveling with a pet.

Partner

10/10

Exceptional

10 Jul 2020

Bob

Excellent!! Kudos to the front desk person who was super friendly and helpful.

Friends_and_family Family

8/10

Excellent

17 Jun 2020

Jessica

Nice, clean rooms

We had an issue checking in when they couldn't find our reservations. After 20 minutes and a few phone calls they were about to get our rooms. They were very clean and enough space for the kids to play. One suggestion is they upgrade to a kuerig instead of a coffee pot! Great location if you are planning water activities.

Friends_and_family Family

6/10

Pleasant

11 May 2020

Verified traveler

Property is tired. Carpeting is shredded. Mattresses were super uncomfortable. I paid for a room that had 2 beds and a sleeper sofa but was given a room with 2 beds only. Room had a nice size table to work at which was great but no nearby power outlet, no desk lamp.

Half a roll of toilet paper for 3 people. One little tiny bottle of shampoo and conditioner for 3 people. Only decaf coffee with my coffee maker. Housekeeping must be cutting corners. Super dissapointed in our stay. Not impressed with this chain.

Leisure Family

8/10

Excellent

28 Mar 2020

Verified traveler

I didnt like how there waant breakfast nor fitness center and indoor pool open

Leisure Partner

10/10

Exceptional

08 Dec 2019

Verified traveler

Excellent safe location right across from three very nice restaurants. Columbia river within walking distance.

Business Friends

8/10

Excellent

25 Nov 2019

Verified traveler

This place is in a great location close to restaurants and bars, but very quiet and safe. There are extra amenities for guests who are staying more than a day or two.

Business Self

10/10

Exceptional

25 Nov 2019

Verified traveler

Close to a psrk and restaurant for relaxation and brisk walks

Leisure Family

8/10

Excellent

10 Nov 2019

CF

Great accommodations for the price. The kids were disappointed that the pool was not open but over all great night’s sleep and yummy breakfast!

Friends_and_family Family

10/10

Exceptional

28 Oct 2019

MelissaJ

We loved the spacious room that was so clean. The complementary breakfast was perfect. Our kids enjoyed the pool. This hotel is conveniently located. Highly recommend this hotel!

Business_and_leisure Pet

10/10

Exceptional

06 Oct 2019

Chris

Outstanding service by Jasmine the GM. Our TV wasn’t working and she immediately came up and fixed it. Decent breakfast also. Nice view of the Columbia River. Best place I’ve stayed in the Tri-Cities.

Business Partner

8/10

Excellent

29 Sep 2019

Verified traveler

It was easily accessible from freeway. Central location for us. Plenty of parking.

Friends_and_family Family

8/10

Excellent

09 Sep 2019

Natasha

Perfect 2 bedroom suite made life easier. Beds

Friends_and_family Family

8/10

Excellent

12 Aug 2019

Verified traveler

Very family friendly! Had friendly staff and room was clean and comfortable.

Friends_and_family Family

10/10

Exceptional

12 Aug 2019

Nichole

This place was great. Very clean, check-in was a breeze. This hotel is pet friendly with only a $20 pet fee. Plenty of amenities, and a delicious variety of foods at the complimentary breakfast. This place was a great price compared to the others right across the street. And this place actually has a small kitchen. I highly recommend it.

Leisure Pet

8/10

Excellent

16 Jul 2019

Peter

Nice location

We've stayed here in the past and it's been a great place to stay. This time they never came in to clean the room. No big deal, as we re-used the towels. Always quiet and a great location. Breakfast is a bonus.

Partner

10/10

Exceptional

03 Jul 2019

Mike

More than a motel room; large fridge, cooking, dishes and silverware. Dishwasher. 2 large barbecues on the patio. Friendly staff. Very clean.

Friends_and_family Partner

10/10

Exceptional

02 Jun 2019

Birgit

Great experience

Very new hotel. Good value.

Family

4/10

Poor

27 May 2019

Erik

Cons
Original room had a tv that was not working but staff did switch rooms in a timely manner.
Strong smell in room that was, hopefully, cleaning agents but didn’t smell as such.
Obvious stains on couch.
Fan in living area is loud with a rattling sound.
Highway noise is loud.
Bathroom had obvious flood damage.
Dirty cupboards.
Foldout bed is awful - broken and mattress is all coils.
Pool/spa area had dirty towels lying around, a dirty sock lying by the spa.
Windows are dirty and both of ours had bird poop.

Pros
Pool is small but no one was there so it was fine for my family of 4.
Rooms are large with plenty of space for families.
More cost effective than other comparable options.
Breakfast was nice with warm options such as eggs, sausage, waffles, etc.
Staff was friendly and helpful.

Leisure Family_with_children

10/10

Exceptional

07 May 2019

Verified traveler

Big rooms, great breakfast buffet, good gym, awesome staff.

Friends_and_family Family_with_children

10/10

Exceptional

07 Apr 2019

Verified traveler

Overall it was an excellent stay. Staff was pleasant and helpful when needed. The ability to borrow kitchen ware as well as the pre existing kitchen furnishings made for a home away from home feel. The gym was nice, as was the pool area, and the breakfast offered. Would definitely stay at again and quite possibly will.

Friends_and_family Partner

10/10

Exceptional

24 Feb 2019

DJ

Great! Room was perfect. Enjoyed the pool. Breakfast started to late for us to partake before leaving.

Leisure Family_with_children

4/10

Poor

28 Jan 2019

Jon

The fan on the wall(AC/Heat) was so loud it woke me up continually throughout the night.

4/10

Poor

01 Dec 2018

CKM

The beds are terribly uncomfortable - brick hard. The breakfast was also awful.

10/10

Exceptional

24 Nov 2018

Melissa

Loved it!!
Great customer service, clean, everything you need

Family

4/10

Poor

28 Oct 2018

Verified traveler

Checking in had incorrect address and double charged card. Need to wait 3-5 days for credit

10/10

Exceptional

03 Sep 2018

Terry

Location, close to the the river, restaurants, walkway. Hotel is fairly new, ACCEPTS PETS, which is a plus for us. Breakfast included.

10/10

Exceptional

22 Aug 2018

Verified traveler

Everything was pleasantly on point! Not one issue! Not one complaint! Rare but true.
And when we had questions or request, they were all met without hesitation.

10/10

Exceptional

13 Aug 2018

Pete

We really liked the location to the marina for easy access for our jet skis.
Friendly helpful staff. Clean rooms. Air conditioner worked great, as it was 105 degrees during our stay. Wish they had a balcony.