Holiday Inn Richland On The River By IHG

2/10

Poor

29 Jun 2026

Heather

Horrible experience, won’t stay again. Called to check in early and they said ok. We arrived at noon and didn’t check in till 1:45. They over booked our room type so they “upgraded” our room (not it was nasty) and the rollaway sucked. Keyes didn’t work everyday and so we kept the sliding glass unlocked to access room, called for towels and the front desk girl said she spaced it after I waited forever, I just ended up going to the front desk and getting them myself, pillows smelled molding, partying ALL night at the pool and hot tub, oh and they checked us into someone else’s room. Our room was gross and dirty. The whole experience was a nightmare. The night girl is not helpful whatsoever and the gm Mike should learn how to manage a hotel.

6/10

Pleasant

29 Jun 2026

Josh

The hotel is right next to a busy street, we were kept up by the road noise.

Partner

6/10

Pleasant

28 Jun 2026

Scott

Nice location. But commotion all night long in the hallways. There were several athletic teams staying on site, looked to be about middle school age. They were up and down the halls all night. Frustrating.

Partner

4/10

Poor

28 Jun 2026

Debra

Paid over $500 for two nights in an old, run down hotel. Desperately needs remodeling. Also, Expedia needs to inform customers that the cheap, processed food breakfast is not included - they wanted an additional $25 a plate. Overall experience was poor.

Family

8/10

Excellent

25 Jun 2026

Jillian

I liked the proximity to the river front park for swimming and walking. The pool and hot tub were enjoyable. The workout room was the most updated part of the old hotel. The rooms are also updated. Walking through the hallway, it is like going back to the 1980's.

Self

8/10

Excellent

20 Jun 2026

Mary

The bed was terrible. The staff was great

Partner

6/10

Pleasant

20 Jun 2026

Eric

No vending machines, signage displays false, long walk to desk but a beautiful location and staff!

Partner

10/10

Exceptional

17 Jun 2026

Dawn

Very comfortable beds, close parking and restaurant on site.

10/10

Exceptional

15 Jun 2026

dan

Very close to the Columbia River Park and dining options on site and close by

Partner

10/10

Exceptional

07 Jun 2026

Julie

Room was clean and bed comfortable. I would have liked more lighting and better pillows.

8/10

Excellent

06 Jun 2026

Anthony

We really enjoyed our night here and will be using this hotel every time we find ourselves in town. The staff was amazing and super nice. The room was clean and looked great. The bed was so comfy it was hard to get out of. Breakfast was really good and worth the extra cost. The only complaint was the shower kinda sucked with water pressure and getting hot. Parking was a bit of a hassle as there were no spots near our room on the end and our river view was obstructed by trees so we could barely see it.

Self

8/10

Excellent

04 Jun 2026

Cindy

Nice hotel, especially the location and cleanliness! We had to request additional towels, as there was only one washcloth for three people.

Family_with_children

6/10

Pleasant

31 May 2026

Carrie

Pool and hot tub were clean and well kept. The bathroom was cleaned very well. The carpets throughout hotel were very stained. The ice machine was broken near our room and the water bottle fill up station was broken. It's in a nice location where you can walk along the water.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Shelly

Very nice property! Right on the river. Went for a morning walk at the river. Restaurant was nice and had excellent food! Will definitely be going back to check out the surrounding area better

Family

4/10

Poor

25 May 2026

Sawyer

Staff was rude.

4/10

Poor

24 May 2026

Evangeline Michelle Bossarte

We stayed two nights. The first night was prom in the area so there were teens screaming and running down the halls until after 2am when I finally fell asleep. I woke up at 4am to hear the TV playing next door. The walls were so thin that you could hear the TV, arguments and even parts of conversations. Not relaxing. The place isn't particularly well maintained, door to go out to the courtyard was broken, the Elkay water bottle filling station was broken. It looked like someone had hit it. They had a water dispenser nearby while we were there that was often empty. Front desk staff were not friendly. I was waiting for the lady to ask how my stay was when I checked out...she didn't. Probably did herself a favor. Lol

We regularly stay at the Holiday Inn by IHG when we fly out of Vancouver BC. The experience is always great.

The pluses at this hotel is the location and the beds are very comfortable. Wifi was sluggish but didn't cut out. We didn't use the pool but it looked clean.

Partner

10/10

Exceptional

18 May 2026

dan

The room had a balcony overlooking the park and river the room was large, clean and the bed was very comfortable

Partner

10/10

Exceptional

11 May 2026

Jim and Debbie

No hot tub

Partner

2/10

Poor

10 May 2026

Melissa

The first room they offered had an overpowering mildew smell. The second rooms bedding smelled of food. I honestly couldn’t wait to get out of there. Has to be one of the grossest stays I have had in a very long time.

Family_with_children

10/10

Exceptional

07 May 2026

Sarah

Room was nice and clean. Very comfortable.

Self

8/10

Excellent

04 May 2026

Peter

N/A

Self

10/10

Exceptional

02 May 2026

Penny

Room was spacious..very comfortable and welcoming with plenty of seating..deck was great addition.All staff were pleasant and accommodating..we ate at Ripples on the River in hotel..food was appealing to look at and flavors cooked by Lucas very good..Jen our wait person was terrific!

Family

10/10

Exceptional

25 Apr 2026

Samuel

Friendly staff. Clean room.

8/10

Excellent

05 Apr 2026

Roy

Very nice staff. Beautiful location. My only complaint, very minor, is that the room had a bit of a mildew smell to it. I would definitely stay again and hope for a better room tho!

Self

8/10

Excellent

21 Mar 2026

Nicolas

N/A

10/10

Exceptional

20 Mar 2026

Susan

Right on the river and lots of shopping and restaurants nearby

10/10

Exceptional

08 Mar 2026

Stefani

Clean room staff was great

Family_with_children

10/10

Exceptional

25 Feb 2026

JOSE

All them were very good. Thanks.

Friends_and_family Friends

10/10

Exceptional

21 Feb 2026

Nancy

The room was very spacious and the bed was very comfortable. The breakfast selection had all of the food choices I like.

Self

10/10

Exceptional

19 Feb 2026

Chris

Remodeled

Family

10/10

Exceptional

18 Feb 2026

Banesa

Spotless!

10/10

Exceptional

01 Feb 2026

Heather

Room was big and had a door that opened up to the courtyard where you could walk down and access the river. Very convenient when you habe dogs.

Leisure Pet

10/10

Exceptional

31 Jan 2026

Jeffrey

The people were absolutely generous and accommodating especially corduroy… I enjoyed my stay it was clean comfortable I will stay there again and I will stay at other holiday ends as well if they’re all like this

Business

10/10

Exceptional

26 Jan 2026

Katina

The room was great and so was the staff.

10/10

Exceptional

17 Jan 2026

Daniel

Staff members were professional. Nice people

Self

4/10

Poor

28 Dec 2025

jacob

The nickle and dime stuff was crazy. From the $4 sodas to a continental breakfast with stale food that then the attendant brought us a bill. Didnt realize I was paying for garbage food. I would have gone next door to an actual restaurant. Also, things like heating problems and having the hot water turned down so low that maximum temperature was barely a warm shower. Last of all, customer ser ice was lacking at the front desk. Twice I went to the front desk and the attendant was back in the office and didnt come out till I called for them. 1 time they answered the phone as I walked up to pay for ny sodas, fine. But it was employee on the other end calling about their schedule. The person proceeded to have a lengthy conversation, walked away to check the schedule, came back, rang up my drinks and charged my card while still on the phone. Only 2 words said to me was your good when my payment went through. Not happy or impressed.

Leisure Partner

8/10

Excellent

21 Dec 2025

mary

Staff was friendly, its winter so pool is closed

Leisure Partner

4/10

Poor

06 Dec 2025

Annette

Staff was great. Room had a strong mold/mildew smell that did not go away, it was worse when the fan/heater was running. We need and reserved a handicap accessible room. The wheelchair could get in the room and next to the bed but that was it. No access to the bathroom, no grab bars, no shower accommodations. I chair could get under the sink in the bathroom if you could get the chair in the bathroom. The wheelchair we have is a standard small push chair, nothing big.

Leisure Family

8/10

Excellent

16 Nov 2025

Joe

Hotel is a little dated but everyone was friendly and the hotel rooms were clean. Bed was a little too soft for my liking but location on the Columbia River was really nice. The hotel says they offer cooked to order breakfast but it’s a standard eggs and potatoes. And you have to pay $11 for that. Just know that. Otherwise it’s a nice place to stay.

8/10

Excellent

10 Nov 2025

Mike

The room was clean, over all the hotel needs some cleaning and up keep. The hot tub is outside in the view of every one. The breakfast that is advertised as cook to order is not it’s a buffet style. Also there are no signs saying it costs money.

Leisure Partner

10/10

Exceptional

08 Nov 2025

Margaret

Clean room and friendly staff

10/10

Exceptional

02 Nov 2025

William

Clean room, clean facilities, friendly staff, easy location and great parking

Leisure Self

10/10

Exceptional

31 Oct 2025

Anji

We arrived during a windstorm. The hot tub is outside which we were determined to get into at 9pm! Short of some leaves in the water, the water was probably the cleanest hot tub water I have EVER seen!

Leisure Partner

8/10

Excellent

30 Oct 2025

Timothy

Nice room, waterfront, nice grounds outside for walking the dog. Only negative is the rooms aren’t too soundproof and definitely heard the upstairs and next door neighbors.

Leisure Pet

10/10

Exceptional

20 Oct 2025

Diane

Great staff at front desk and great location

Leisure Family

6/10

Pleasant

20 Oct 2025

Xiunu

The internet was fast

Business

4/10

Poor

12 Oct 2025

Hilary

Shower had hair in it. Sheets smelled musty. Carpets in room weren’t vacuumed. Hallway carpets were stained. Curtains in room were dirty.

But the staff were so lovely!!!!

10/10

Exceptional

22 Sep 2025

Keith

It was good.

Friends_and_family Family

2/10

Poor

22 Sep 2025

Justin

The reception desk guy asked if I smoked because he thought he smelled it on me, which I’ve never smoked.

Our room had a good leak coming from the ceiling but was told there was nowhere to put us so they gave us towels to lay on the floor.

Our bathroom door did not shut.

The breakfast we got charged $22 for a piece of toast with peanut butter.

Literally the worst hotel I’ve ever stayed in and paid far too much for what we received.

Leisure Family

10/10

Exceptional

21 Sep 2025

Ndech

Good

The carpet was wet on the floor

Friends_and_family Family

2/10

Poor

16 Sep 2025

Monica

This is an older property but looked like a Holiday Inn Express on the picture that Expedia posted. While clean and remodeled this is an old property. The air quality in the room was horrific to say the least. The smell of MOLD through the HVAC was so strong that it was burning my eyes. I had to shut it down completely and try to sleep in a warm room. If you are sensitive to mold do not stay here. The manager did call me to talk about my complaint but could not do anything for me since booked through Expedia. I find no REAL customer service for Expedia, they just circle you around their website with no email or customer service number. NO WAY TO DO GOOD BUSINESS. I will not stay here again and will be avoiding Expedia in the future as well.

Leisure Self

10/10

Exceptional

16 Sep 2025

Jolene

Friendly staff

Leisure Pet

6/10

Pleasant

08 Sep 2025

Alan

the pool was closed, like the proximity to the river front.

Leisure

8/10

Excellent

08 Sep 2025

Michael

A nice place overall

The staff was helpful and friendly....always. The fitness center was quite nice. The restaurant could be a wonderful place if marketed correctly. I found the food to be quite tasty and the staff was very nice and friendly. My only "complaint": The carpeting in the hallways was quite shabby.

Friends_and_family Friends

8/10

Excellent

07 Sep 2025

Michael

The room was very clean. The mattress was softer than I like. There was just one wastebasket, in the living area, which I moved to the bathroom. The hallway carpet was dingey and stained. Access from the hotel grounds to the river walk was inconvenient and inadequate. The staff were all pleasant, competent, and friendly.

Friends_and_family Friends

4/10

Poor

06 Sep 2025

Johanna

I felt like I was staying at a night club. The music in the ballroom of the event they were hosting was shaking the walls of the whole hotel. And the participants of the event they were completely disrespectful and disruptive to all of the other guests in the hotel. My room was halfway clean with trash left behind and opened coffee containers in my room and a halfway cleaned bathroom. I was so put off from the experience that I didn’t even want to eat their breakfast offerings.

Business_and_leisure Self

10/10

Exceptional

01 Sep 2025

Brandon

always good to stay here when we go to TriCities - good view, good area, good value

8/10

Excellent

31 Aug 2025

Constance

The shower had very little water pressure which made it difficult to get your hair rinsed.
I also didn’t like that they charged for breakfast. I have stayed in other chains and breakfast has always been complimentary

Leisure Family

6/10

Pleasant

30 Aug 2025

Cory

Great location

Coffee maker in the room didn't work. Breakfast buffet was terrible. Warm juice. Coffee quality terrible. Messy. Food mediocre. Should have been free. Water tasted terrible, definitely not filtered. Water fountain broken. Not enough staff. The staff that was there was friendly and the room was clean and comfortable. Nice pool area. Great location and grounds were lovely. Come stay but don't eat here!

Partner

8/10

Excellent

24 Aug 2025

John

We love staying at this property when we travel up there for BMX. This stay was disappointing in the fact that it was over 100 each day we were here and the pool was closed starting Friday, we were told it would be open Saturday morning and it was not. We understand repairs may need to be done, but why attempt those during such a busy weekend especially when the hotel was promoted by USA BMX as a preferred hotel to stay at. The staff was rude when approached about the pool situation. Other than that we love the patios and the property is clean and very nice.

Leisure Family_with_children

6/10

Pleasant

24 Aug 2025

Norma

Went for the pool but pool was closed luckily close by river access so that was convenient! Pictures were a little deceiving not as nice but you get what you pay for. Not terrible not great

Leisure Family_with_children

10/10

Exceptional

23 Aug 2025

William

It was good!

8/10

Excellent

21 Aug 2025

LaCrissa

For an old hotel it was clean, could be updated more in halls & lobby (brighter colors), loved the court yard access from patio. Beds were comfortable, clean hot tub, 9’ pool, quiet, updated bathroom, staff needs to be more attentive otherwise we really enjoyed the hotel and its retro architecture!

Leisure Pet

2/10

Poor

21 Aug 2025

Derek

We stayed at this hotel after it was remodeled and renamed a few years ago and loved it! As a close get away, due to our daughter's illness, we decided to stay there for our 30th wedding anniversary. We had high hopes that it would be as wonderful of an experience as it was a few years before. The previous visit was also an anniversary get away. Sadly it was nowhere close to the same experience. The overall cleanliness of the room was great and the staff member that did our check in was fantastic. The issues started with the outdoor area attached to our room. We stayed in a king bed room overlooking the river. Our room was on the second floor on the backside of the hotel. The balcony was covered in spider webs all along the roof line. The spiders we saw were about the size of a nickel and were everywhere. Along the one edge of the roof line was a wasp nest and it was active with plenty of inhabitants! I am deathly allergic to any bee sting and carry medication in case I'm stung. I had brought it with me and almost had to have my wife inject me. It made using the balcony impossible to enjoy the sunset/sunrise. So spending no time outside was not to bad, however the bed was horribly uncomfortable and the non-existent pillows made it terrible to try to be comfortable. We managed to spend the first night and tried to make the best of it. However we had finally left at 1:30am the second day. Will never stay there again.

Leisure Partner

10/10

Exceptional

18 Aug 2025

Douglas

Place is perfect really, especially if needing close to hospital. Staff are amazing

Leisure Family

8/10

Excellent

17 Aug 2025

Carol

Bed good but I think we were put in a handicapped room we did not request.

2/10

Poor

15 Aug 2025

Casey

The staff was extremely rude, had keys, failing constantly, and the manager was extremely rude. Only the guy that checked me in was really nice and understanding, and I don’t like to leave bad reviews, but this one deserved it.

10/10

Exceptional

13 Aug 2025

Ken

Nice access to river walk

Leisure Partner

10/10

Exceptional

12 Aug 2025

Katrina

Beautiful place to stay on the river.

8/10

Excellent

10 Aug 2025

Carly

Perfect for families and dogs.

Family_with_children

8/10

Excellent

04 Aug 2025

Harry

The carpet in my room was very dirty. It discolored socks an bare feet.

4/10

Poor

03 Aug 2025

Tori

No cool air conditioning. Run down building and unfriendly staff.

Leisure Family

10/10

Exceptional

31 Jul 2025

Sannie

River walk great, little deck. Great room. Close to many restaurants

Leisure Partner

8/10

Excellent

22 Jul 2025

Bjorn

It was great for what we needed, definitely needs some updates but the staff was great.

Leisure Partner

6/10

Pleasant

21 Jul 2025

Victor

The

8/10

Excellent

17 Jul 2025

Ward

Decent value property. Great location.

Business Self

8/10

Excellent

04 Jul 2025

Charles

Very clean and cozy. Super cool mid century modern building. Making us pay for breakfast was kinda lame and the room wasn't ready when we got there. Next time I want to get a room on the river! So close to parks and the river.

Friends_and_family Family

8/10

Excellent

03 Jul 2025

James

Overall a good place to stay

10/10

Exceptional

01 Jul 2025

Aleksandr

Nice place

8/10

Excellent

26 Jun 2025

Lesley

Property was dated. Carpets rather old, landscape needed attention. OTW the hotel met our needs for a stop over

Leisure Partner

6/10

Pleasant

02 Jun 2025

Lawrence

Nice room & good location. Hotel needs some updates including ADA issues. There are no hand rails on the stairs for entrance 3. At least 2 of the key card access readers were not functioning… @ entryway 3 from courtyard and the main pool entrance, which is another ADA issue.

Leisure Family

10/10

Exceptional

01 Jun 2025

CHRISTY

It was close to a lot of things.

Leisure Family

10/10

Exceptional

31 May 2025

Sheryl

Checking in was not great. Arrived at 4:15. Had to wait 45min. Room wasn’t ready. Pilots checked out late…

8/10

Excellent

27 May 2025

Verified traveler

The bed was amazing! Both my husband and I slept SO good! Great blackout curtains! Loved the wood ceilings!

Partner

8/10

Excellent

26 May 2025

Laura

I didnt like the restaurant. i felt like they were using the free breakfast options. they were iut of stuff to.make 2 of the 5 drink options

Leisure Friends

10/10

Exceptional

26 May 2025

Nate

Amazing!

Leisure Partner

10/10

Exceptional

25 May 2025

Brittney

Loved the room! Customer service was top tier!

Leisure

10/10

Exceptional

25 May 2025

Amanda

Good stay. We enjoyed the hot tub. Also restaurants were very close.

2/10

Poor

17 May 2025

john

I ordered a kobe hamburger 20+ dollars..it was so over cooked I couldn't eat it. The hand writting on my room key packet for internet access was so bad I had to call the front desk to decipher it.....room cleaning was every other day on a room harge of over 200+ per day!!!!!

4/10

Poor

17 May 2025

Misty

Loved that the property was on the river and had a very beautiful walking trail.

Property is a little old and needs some upkeep. Property does not let check in early and would not let us take the continental breakfast to our room. Staff was fairly unpleasant especially the front desk clerk had 2 interactions with her and neither were enjoyable.

Family

8/10

Excellent

26 Apr 2025

Judi(th)

Lovely to be on the river

10/10

Exceptional

22 Apr 2025

Taylor

Ok

8/10

Excellent

21 Apr 2025

An

Clean quite

It was good for a quick business trip quite and clean just dated but get it Richland is awesome compared to other rooms in the area that charge just as much

Business

10/10

Exceptional

19 Apr 2025

Karen

Quiet and next to the river.

Leisure Partner

2/10

Poor

30 Mar 2025

Frederick

Not worth the cost.

2/10

Poor

25 Mar 2025

Verified traveler

Bad stay

Stay was very uncomfortable, had to change room because of noisy heater which prevented us from sleeping, room was crammed and shower could not be adjusted. Room smelled and felt old. We will not stay here again or recommend this facility to anyone. One member of the staff was not friendly or helpful toward our situation,

Friends_and_family Family

10/10

Exceptional

24 Mar 2025

Antony

Love in the air

Boyfriend/Girlfriend get away

Friends_and_family Friends

6/10

Pleasant

17 Mar 2025

Jesus

Like - Breakfast & clean bed sheets
Dislike - old facilities / not very clean carpet / the layout is very inconvenient if you are given the very last room in the building (we were given second second to last room) / dark main aisle

8/10

Excellent

16 Mar 2025

Jeanna

The ceiling in our room was damaged. The property itself seems older. Probably needs some updating and maintenance.

Leisure Family_with_children

10/10

Exceptional

10 Mar 2025

Rachel

The room felt very comfortable and the bed helped my bad back.

Leisure Partner