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Holiday Inn Baton Rouge-South By IHG

Baton Rouge - LA · United States

9990 Airline HwyView location

8.0/10Excellent728 Reviews
Cleanliness8.2/108.2
Service8.2/108.2
Comfort8.4/108.4
Condition8.0/108.0
Neighborhood8.4/108.4
Amenities8.0/108.0
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  • Business hotels
  • Pet friendly Hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Holiday Inn Baton Rouge-South By IHG

Bienvenue En Louisiane! Welcome to the Holiday Inn Baton Rouge South!Situated along the Mississippi River, Baton Rouge is home to the State Capital, National Champion Louisiana State University Tigers, and the Southern University Jaguars.

The hotel's Interstate 12 locale is just 11 miles from Baton Rouge Metropolitan Airport BTR and 7 miles from historical downtown, offering convenience for business and leisure guests. Since we are near LSU and SU, fans can easily catch a game or explore the many campus attractions.

Sports teams visiting All Star Lanes, Cypress Mounds or Oak Villa Ball Complexes, find this hotel's location ideal.

Centrally located and convenient to Scott Construction, Community Coffee, ExxonMobil, and Women's Hospital, we have everything you need for a productive business trip, including free Wi-Fi access, a Business Center, an on-property Restaurant, Bar, and Lounge.

Read more about this hotelShow less

The hotel's restaurant, The Mary’s Cafe, serves breakfast and an a la carte dinner menu. If you're planning a meeting or reception in Baton Rouge, this hotel's facilities include 9 event spaces with the largest accommodating up to 500 people.

We offer a state of the art Fitness Center and swimming in our unique glass divided pool during summer months to help you maintain your workout routine. Southern hospitality and modern features combine to make this hotel the perfect choice in Baton Rouge, Louisiana.

With a stay at Holiday Inn Baton Rouge-South by IHG in Baton Rouge (Mid City South), you'll be within a 15-minute drive of Mall of Louisiana and Raising Cane's River Center. This hotel is 7.3 mi (11.8 km) from Louisiana State University and 8.3 mi (13.4 km) from Mississippi River.

Make yourself at home in one of the 140 air-conditioned rooms featuring refrigerators and microwaves. 42-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Baton Rouge? This hotel has 12000 square feet (1080 square meters) of space consisting of conference space and 19 meeting rooms. Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 11:30 PM
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

No cribs (infant beds) available LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Breakage deposit: USD 15 per night

    We have included all charges provided to us by the property.

  • You need to know
    • The seasonal pool will be open from June to October.
    • Pool access available from 4:00 PM to 9:00 PM.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
    • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately USD 10.95 per person
    • Late check-out fee: USD 35.00 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Gateway 12 Shopping Center 3.2 km / 2 mi
Sherwood South Shopping Center 3.2 km / 2 mi
Rural Life Museum 4.3 km / 2.7 mi
Circle Bowl 4.3 km / 2.7 mi
Independence Park 4.4 km / 2.7 mi
Independence Botanical Gardens 4.8 km / 3 mi
Our Lady of the Lake Regional Medical Center 4.9 km / 3 mi
Independence Park Tennis Center 4.9 km / 3 mi
Rockstar Racing 5.3 km / 3.3 mi
Mall of Louisiana 5.5 km / 3.4 mi
Corner Square Shopping Center 5.8 km / 3.6 mi
Bon Carre Business Center 5.8 km / 3.6 mi
Our Lady of the Lake Children's Hospital 5.9 km / 3.7 mi
Promise Hospital of Baton Rouge 6 km / 3.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 140
  • Number of floors (main building): 6
  • Double rooms: 90
  • hotel
  • Small pets allowed (under 5 kg)
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
  • Wi-fi
Show 28 more facilities & services
  • Car hire
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • 24-hour securityExtra charge
  • Bellboy service
  • Hotel safe
  • Currency exchange facilitiesExtra charge
  • Lift accessExtra charge
  • Shop
  • Newspapers
  • Luggage roomExtra charge
  • Towels and bed linenExtra charge
  • BarExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • Banquet hall
  • Conference room
  • Meeting room: 19
  • Printer
  • Business centre
  • Indoor freshwater pool: 1
  • Children’s swimming area: 1
  • Casino
  • Non-smoking establishmentExtra charge
  • FitnessExtra charge
  • GolfExtra charge
  • TennisExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 25 m²DBL.KG-2
    DOUBLE KING SIZE BEDPhoto unavailable2 photos

    Holiday Inn Baton Rouge-South By IHG

    DOUBLE KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Holiday Inn Baton Rouge-South By IHG

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Holiday Inn Baton Rouge-South By IHG

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Holiday Inn Baton Rouge-South By IHG

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-3

    Photos are not available for this room type.

    Holiday Inn Baton Rouge-South By IHG

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Holiday Inn Baton Rouge-South By IHG

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-1

    Photos are not available for this room type.

    Holiday Inn Baton Rouge-South By IHG

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room Accessible KING SIZE BEDRoom • Accessible KING SIZE BED • 1 Bedroom • 25 m²ROO.H6-KG
    Room Accessible KING SIZE BEDPhoto unavailable2 photos

    Holiday Inn Baton Rouge-South By IHG

    Room Accessible KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-KG

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Holiday Inn Baton Rouge-South By IHG

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accesible DeluxeDOUBLE • Accesible DeluxeDBL.H6-DX

    Photos are not available for this room type.

    Holiday Inn Baton Rouge-South By IHG

    DOUBLE Accesible Deluxe

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accesible Deluxe

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Holiday Inn Baton Rouge-South By IHG

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 25 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable3 photos

    Holiday Inn Baton Rouge-South By IHG

    DOUBLE KING SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 25 m²ROO.ST
    Room STANDARDPhoto unavailable1 photo

    Holiday Inn Baton Rouge-South By IHG

    Room STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 Bedroom • 25 m²DBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable2 photos

    Holiday Inn Baton Rouge-South By IHG

    DOUBLE Accessible KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 25 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable1 photo

    Holiday Inn Baton Rouge-South By IHG

    DOUBLE TWO QUEEN BEDS

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Holiday Inn Baton Rouge-South By IHG

8.0
Excellent
728 Reviews
Cleanliness
8.2 /10
Service
8.2 /10
Comfort
8.4 /10
Condition
8.0 /10
Neighborhood
8.4 /10
Amenities
8.0 /10
100 reviews shown
8/10
Excellent
17 Jul 2026
Quedereka
The staff was great. It was clean. Breakfast was great. Just needs some updates.
Family
10/10
Exceptional
10 Jul 2026
Stephen
The staff. Very helpful. Thanks
Self
8/10
Excellent
02 Jul 2026
Leon
The shower head in our room was very slow !
Partner
8/10
Excellent
27 Jun 2026
Amanda
The breakfast and dinner was not clearly explained. There was construction and an elevator down. No stairs to be found. Staff not very friendly.
Self
6/10
Pleasant
27 Jun 2026
Marshell
I did not like that it was no complimentary breakfast. The rooms didn’t smell fresh . When it comes to extending stay it became completely frustrating
Business
6/10
Pleasant
26 Jun 2026
Daniel
The facility seems fine with plenty of parking space. However, we were there for the night but could not handle the strong odor from the pillows.
Partner
10/10
Exceptional
24 Jun 2026
Johnnie Mae
Each stay has been very pleasant. The Staffs are very friendly and helpful. No complaints, very accommodating, clean and safe environment.
Self
10/10
Exceptional
19 Jun 2026
Lynn
Comfortable beds and chairs and temperature was perfect. Cabinet door for the refrigerator needs a touch-up and bathroom could use a stopper for me to enjoy a bath. Thank you for welcoming gift!
Self
10/10
Exceptional
12 Jun 2026
Andrea
Absolutely clean and plan to stay there again when I am in town again
10/10
Exceptional
06 Jun 2026
John
We have stayed here multiple times when we are visiting in Baton Rouge. The hotel is very clean with good amenities, the staff is very courteous and helpful. It is a very relaxing stay.
Partner
6/10
Pleasant
20 May 2026
Gordon
I've stayed in 4 different hotels in Baton Rouge and this one ranks in the middle.
10/10
Exceptional
17 May 2026
JULIO
Didn't eat breakfast
Family_with_children
8/10
Excellent
04 May 2026
Gordon Thomas
Breakfast menu was so so
Self
10/10
Exceptional
31 Mar 2026
Kasie
very nice for the location.
10/10
Exceptional
12 Mar 2026
Tamika
It was awesome hotel was clean and cozy
Friends_and_family Friends
6/10
Pleasant
22 Feb 2026
Marc
Property was outdated and bar was closed because of no liquor license.
10/10
Exceptional
21 Feb 2026
karla
Great stay
10/10
Exceptional
08 Feb 2026
James
The room was very clean and comfortable, and everything worked well!!
Business_and_leisure Partner
2/10
Poor
02 Feb 2026
Keisha
Rooms are small. Still haven’t received my deposit from check in!!!
Leisure Family_with_children
2/10
Poor
27 Jan 2026
Anthony
It's been over 3 weeks and my deposit refund is still pending
Partner
8/10
Excellent
17 Jan 2026
Larry S
Clean room and pleasant staff.
10/10
Exceptional
06 Jan 2026
Houston
Clean rooms
Business Friends
10/10
Exceptional
31 Dec 2025
Amanda
Room was clean and staff were friendly and accommodating
Leisure Family
10/10
Exceptional
28 Dec 2025
Jonathon
Everything Was Great
Self
10/10
Exceptional
27 Dec 2025
robert
Nice
10/10
Exceptional
23 Nov 2025
Tiffany
Room was nicely cleaned. The bed was very comfortable.
Leisure Family_with_children
10/10
Exceptional
18 Nov 2025
Marlin
T
10/10
Exceptional
16 Nov 2025
Willie
Yes, everything we awesome
8/10
Excellent
27 Oct 2025
ANGELIQUE
Good for a softball tourney, friendly staff.
10/10
Exceptional
24 Oct 2025
Kristin
Rae Is Phenomenal!
10/10
Exceptional
22 Oct 2025
Latisha
Beautiful hotel
Leisure
10/10
Exceptional
21 Oct 2025
Nita
The staff was friendly, courteous, and accommodating. The room was clean, roomy, and comfortable and the parking area had adequate lighting. I am usually awakened all night long by loud noises outside my room when I have stayed at other hotels but thankfully this hotel was very quiet. That was a big plus!
Partner
10/10
Exceptional
19 Oct 2025
Shamya
everything was good
Friends_and_family Friends
10/10
Exceptional
19 Oct 2025
Ladarian
bar was well stocked an pool was clean
Partner
6/10
Pleasant
14 Oct 2025
Chad
Was not impressed
Friends_and_family Friends
10/10
Exceptional
05 Oct 2025
Michael
Room was spacious, clean, and comfortable.
Partner
10/10
Exceptional
30 Sep 2025
Megan
Great place
Business Family_with_children
8/10
Excellent
28 Sep 2025
Charmaine
Overall the property was clean. The room was clean but the tub area in general could have been better. The breakfast was a paid buffet style breakfast with variety of options according to my mom. I didn’t eat breakfast. The workers I came in contact with during my stay were nice and greeted me with a smile. I lady attending to the breakfast area as well. The elevator need some WD40 or put in a work order. It was slow when moving like it needed some grease on it lol. Otherwise I had a good stay. I’ll give it a 8/10.
Leisure Family
10/10
Exceptional
23 Sep 2025
Jessica
The staff was amazing … the elderly lady was awesome
Leisure
10/10
Exceptional
21 Sep 2025
Millette Karen
The location of the property to the highway is awesome. The area around the property needs some upgrading and the abandoned boarded up motel next door devalues the Holiday Inn. Wanda the front desk representative is OUTSTANDING!!! It’s worth the stay just to interact with her.
Leisure Family
2/10
Poor
10 Sep 2025
Ashley

Don't ever make a mistake

What an awful manager this place has. I accidently booked the room for the wrong dates. I IMMEDIATELY sent a message the second it was booked. Within 5 minutes of the booking. Asking for it to be canceled. I needed the room for later in the month. No response. I call the hotel in the next 30 minutes after not hearing back anything at all. They cant do anything about it because its through a 3rd party booking website. I call hotels.com, they cant reach the property manager. So they say they will email me with an update. I get an email later on saying the property manager said no refunds even though i contacted them immediately after booking and never checking in to the room. What asinine behavior and poor customer service. I will not be ever staying at this hotel nor any other through hotels.com. learned my lesson. Maybe treat your customer base better? Maybe be a better human being and not suck the life out of people even when they make mistakes?
10/10
Exceptional
02 Sep 2025
Macie
Love!
10/10
Exceptional
29 Aug 2025
Terry
Everything was wonderful! The room was like being at home; I had a chair with an autoben and a side table so I could put my feet up and drink my coffee, the bathroom was very clean and had shampoo and conditioner and body wash. It was a big room with a fridge, microwave and coffee maker. Best of all, Wanda at the front desk is my hero!!! I was in town for a funeral and she gave me so much good advice and happiness ❤️ she sent me to the best seafood place to get some lunch before the funeral and gave me a little more time to relax before the funeral. She truly has great customer service skills!!! I loved everything about my stay except that I couldn’t stay another day…I slept so good in that room!!!!!!
Friends_and_family Family
10/10
Exceptional
23 Aug 2025
Jarmain
Great
10/10
Exceptional
19 Aug 2025
Kayla
The front desk worker was very friendly and made my kiddos smile.
Family_with_children
10/10
Exceptional
15 Aug 2025
carol
Very nice. Would stay here again
Leisure Family
10/10
Exceptional
02 Aug 2025
ANN

business trip

Nice overnight stay, for family business.
Friends_and_family Family
6/10
Pleasant
28 Jul 2025
Linda
Bed/pillows were comfortable and clean. Room temperature stayed cool. The area is quiet.

Carpet and bathroom was dirty. Shower wasn’t draining and it’s disgusting to bath in water that’s filling up from the previous guests. Perhaps the whole plumbing needs addressing.
Leisure Family_with_children
8/10
Excellent
27 Jul 2025
Verified traveler

Slow elevator

Wish the elevator was faster only bad thing honestly
Partner
2/10
Poor
27 Jul 2025
Scott
Damp and smelly. Clothes hanging for days never dry. Constant smell of mold and mildew. Too old, tear it down and try again.
10/10
Exceptional
22 Jul 2025
Donald W
The only problem is the area around the hotel is unoccupied. The location is very convenient being next to the interstate.
10/10
Exceptional
21 Jul 2025
Regina
It was ok no need in complaining
2/10
Poor
13 Jul 2025
Sarah
Room had roaches. They wouldn’t return my money because we went through Expedia to reserve it.
Leisure Family_with_children
10/10
Exceptional
12 Jul 2025
Edi
Good service
Business Family
2/10
Poor
09 Jul 2025
Mercedes Y
Well, I cant get passed how nasty this hotel room was...I did not have the time nor the energy to complaint and wait to be moved to another room.
But I do not recoment this hotel.
Dirty and it also took a while to give us a room because the key machine was not working.
So far none of the hotels in Louisina are clean, and I've stayed and very expensive ones...
My husband and I got some kind of rash from this hotel.
Nasty!
10/10
Exceptional
08 Jul 2025
Tracy
Hotel and property were both nice and clean. Staff very friendly. Rooms clean Next door property was scary at best.
4/10
Poor
29 Jun 2025
Thann R

Short stay

Extremely below standards. Food service could not accommodate a group of people Pool was in bad shape, water quality was not good. Room cleaning has to be requested but they did not tell you nor were their signs in rooms to alert you. Elevator was so slow. Overall pool location. Oh the mini shop in the lobby had few items and no ice cream! But it did have Tylenol thanks God!
Business
10/10
Exceptional
24 Jun 2025
Christopher

Jacinta made this Hotel FABULOUS!!

Oh my goodness- this hotel definitely surpassed our expectations!!!

But I must say the lady at front desk, JACINTA, was INCREDIBLE!! Made our stay perfect!!
Friends_and_family Family
4/10
Poor
20 Jun 2025
Diljit
Highway noise is too loud even on 5th flooor.
One can not sleep unless they have a good ear plugs
Or take one of the rooms on other side of highway.
Business
2/10
Poor
15 Jun 2025
Alicia
It was horrible lights went out so hot
Business_and_leisure Family
2/10
Poor
14 Jun 2025
Keonna
Wasn’t able to check in because the lights are off
Leisure Self
4/10
Poor
08 Jun 2025
Kimberly
It was very old feeling. Elevators were so slow. Pool was ok but felt old too. Our room was musty
Leisure Family
2/10
Poor
07 Jun 2025
Shannon
Air not working in the room. 77 degrees in the room at the time we checked out
Partner
10/10
Exceptional
20 May 2025
Colandus

Great stay, older hotel

Everything was great from the check-in to room to check-out. Clean room comfortable bed. Hotel is just a little old needs an update
Friends_and_family Family
10/10
Exceptional
19 May 2025
Kyann
It was a good stay
Leisure Self
10/10
Exceptional
15 May 2025
Kimberell
.
10/10
Exceptional
04 May 2025
Bridget
Cozy
Business Self
10/10
Exceptional
01 May 2025
Jason
Excellent and helpful front desk employees
Leisure Friends
8/10
Excellent
30 Apr 2025
Diane
The lady ay the front desk was the best
She was vvery nice
Gave us suggestion for good seafood restaurant. It was the best meal we had on our vacation.
.
Leisure Partner
2/10
Poor
27 Apr 2025
Andre

Never Again!!

This was one of the worst stays I’ve ever had. First off, they gave us a room with bad keys. So they changed the room. We got into the second room only for the tv to not come on at all. But because it was so late we decided to just go to bed. The next day when we got back to our room, the keys wouldn’t work again. So we had to take the super slow elevator back and fourth. But the guy at the desk said they would send someone in to fix the tv. Well, the maintenance man came in and he was really nice and helpful but was unable to fix it. By that time, we decided to not worry about it since we were leaving in the morning. Started realizing we didn’t have enough towels so went to the front desk to get some and was told “can’t y’all use the same towels from last night? We have a full house” I’m sorry..? What? Use towels from last night? The maintenance guy thankfully noticed me and grabbed me some fresh towels. The stay overall just wasn’t worth it to me and I’m highly dissatisfied. I love holiday inn but I will never be returning to this location.
Friends_and_family Family
2/10
Poor
25 Apr 2025
Heather

Never again

It was terrible first the website said the pool was open then when we check in and get ready to go it’s closed and has been all year. We take a shower and the tub leaks into the room area where the beds are the cable and WiFi was never working in our room and they refused to move us to a different room I had to leave and lose all the money I paid for it. The staff was rude
Friends_and_family Family
10/10
Exceptional
22 Apr 2025
Shaeron
We had fun at the pool
Leisure Family_with_children
8/10
Excellent
12 Apr 2025
Sharon
We were looking for a last minute hotel room for 3 people and were pleased with our choice. We did have to change rooms when checking in because our air wasn’t working, but the staff quickly put us in a new room.
6/10
Pleasant
11 Apr 2025
Nicholett
very friendly
10/10
Exceptional
08 Apr 2025
STEVEN
The bartender was not great he spent more time on his laptop then serving. I had to ask other patrons for their menu then flag him down to order food and a drink. There were only 5 people at the bae.
10/10
Exceptional
04 Apr 2025
Martha
Very friendly staff..breakfast was delicious. Elevator was operated by a sloth...very slow..overall GREAT!
Business_and_leisure Family
8/10
Excellent
02 Apr 2025
Terrell
Was very quiet
Business_and_leisure Family
4/10
Poor
30 Mar 2025
Janis
The outside and lobby area appeared to be renovated and nice. Employees were wonderful. The rooms need an update & more functional Renovation.
Doors hard to open, bathtub very slippery and shower heads barely gave you water. No hair dryer in room. Elevator needs work or replacement.
2/10
Poor
29 Mar 2025
Kelli
Door was clearly broken into before, could hardly shut it without pulling with a ton of force, only provided two towels when we had 4 guests in the room, hallways smelled like marijuana, elevators were very slow.
Leisure Family
8/10
Excellent
27 Mar 2025
Eric John
I was in town for training and my time spent at the Holiday Inn was great. The only con i had for my visit was the elevator was super slow and it took forever to get to the ground floor.
Business Self
10/10
Exceptional
26 Mar 2025
Aneatra
Beautiful property…
Leisure Partner
2/10
Poor
22 Mar 2025
Rosalyn
Dear [Expedia Representative],

The Holiday Inn provided excellent service to my family and me. However, my issue was with your organization, Expedia, due to errors with my check-in and check-out dates.

When I booked online, I specifically requested a stay for two rooms with check-in on March 16, 2025, and check-out on March 17, 2025. However, the second room defaulted to a check-out date of March 18, 2025, instead.

Upon receiving my confirmation within minutes, I immediately attempted to contact your organization to correct the mistake. Unfortunately, your virtual assistant was unable to modify the dates and claimed that only the Holiday Inn could make the change—despite the fact that you are fully aware they do not have the ability to adjust booking dates from their end. Instead, Expedia placed the responsibility on the Holiday Inn.

When I attempted to change the dates myself, I was charged a $109 cancellation fee, on top of the full charge for the room I couldn’t even use, as I was traveling back to Texas on March 17th.

Your organization repeatedly told me that the penalty fee was imposed by the Holiday Inn and that they needed to send a waiver to have it removed. However, after speaking with the hotel’s manager, I was informed that they do not charge cancellation fees or fees for date changes.

Because of this frustrating experience and the unfair charges, I will never book through Expedia again. Furthermore, I will make sure my family and friends are aware of how you
Family
4/10
Poor
20 Mar 2025
Kayla
Lights continuously went out and things from previous guest left behind. Shower not cleaned
Leisure Family_with_children
10/10
Exceptional
19 Mar 2025
Jennifer
I loved this property very clean just no parking.
Leisure Family_with_children
4/10
Poor
15 Mar 2025
Verified traveler
Smelly beds had to change room
Second room had ok but highway noise was too loud
10/10
Exceptional
12 Mar 2025
Stephen
Cigarette smoke wafted into my room at 4am and woke me up. I thought it was ironic that we all have to sign a no smoking policy at check-in with the threat of a $250 fine and yet it is still inevitable.
Leisure Self
4/10
Poor
11 Mar 2025
Verified traveler
Floors in room dirty and shower looks like it had mold.
10/10
Exceptional
04 Mar 2025
Mary Dolores
Shower in room didn’t work
Partner
8/10
Excellent
03 Mar 2025
Isaiah
Elevators are really slow
10/10
Exceptional
02 Mar 2025
Brandy
Out of the main spots but still close and really nice
Leisure Family
8/10
Excellent
26 Feb 2025
Mary
I enjoyed my stay; the property was clean, and the staff was pleasant and helpful.
There was no dining except for breakfast. There were postings of dinner but was never open.
Business
8/10
Excellent
26 Feb 2025
Jessica
The staff was very responsive to concerns or any issues that I encountered with my stay.
Business Self
8/10
Excellent
25 Feb 2025
Helen
The first floor is superb! big restaurant and bar/clean/spacious etc.
the rooms are fine but just a little dated.
I felt a little unsafe arriving at night, not the hotels fault just the area it is in. But all was well and security in the car park was reassuring
Leisure Family_with_children
10/10
Exceptional
24 Feb 2025
Lynn
Faith at the front desk was awesome. Help me out trme
Leisure Family
10/10
Exceptional
23 Feb 2025
Garelyn

Baseball Trip

The check in staff were great! My boys had a great conversation with the maintainer man about baseball. Everything in the room was in working order and nice and clean.
Friends_and_family Family
6/10
Pleasant
23 Feb 2025
Evelyn
Hotel and room was good. Bathroom kinda small. Elevator SLOW AF. Also wanted 15 bucks for breakfast when other holiday inns are FREE. No thanks. No hotel breakfast is worth 15 dollars...not sure why it isn't included since we just stayed at another holiday inn near NOLA and that breakfast was included?
Family
6/10
Pleasant
23 Feb 2025
Amanda
Hotel was ok. Room was decent but coulduse some fixing up. The pictures make it appear as if they have an indoor pool but that is false. Elevator was extremely slow. Like i could walk up the stairs faster slow.
Leisure
10/10
Exceptional
22 Feb 2025
Derrick
Very nice
Leisure Partner
10/10
Exceptional
21 Feb 2025
Stephanie
My stay was excellent! Fast check in service. The bar and food area was nice and clean. The room was clean, and they had dove soap, shampoo, and lotion! Amazing!
Partner
2/10
Poor
19 Feb 2025
Nael
The room door needs repair, the shower water is weak, the air conditioner makes a loud noise that you can't sleep, the breakfast is no comment.
Friends_and_family Family

Location & surroundings

Holiday Inn Baton Rouge-South By IHG
9990 Airline Hwy, Baton Rouge, United States

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Holiday Inn Baton Rouge-South By IHG

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