Luna

10/10

Exceptional

06 Apr 2026

Dee

Room was clean. Cleaning staff excellent. Maintenance staff very efficient. The kitchen had all things necessary to cook if you chose to… we only used the fridge and microwave, Full size fridge was nice. Lots of great restaurants within walking distance. We chose the all inclusive option but would do European or breakfast plan on next visit,

Partner

6/10

Pleasant

22 Mar 2026

Dora

Wonderful

10/10

Exceptional

12 Mar 2026

Frank John

Room overlooked the beach and sunset nightly

10/10

Exceptional

11 Mar 2026

Raymond Allen McKee

Ocean and pool area both visible from our room. Staff super friendly and helpful. Location conveniently located to restaurants and stores.

Friends

10/10

Exceptional

10 Mar 2026

Dacey

Room was good but we paid for junior and received a studio again so it’s always disappointing that we get down graded. Front desk staff are always amazing. The cleaning staff do such an amazing job.

Partner

10/10

Exceptional

05 Mar 2026

Lindsay

Really enjoyed our stay. Staff was very friendly, and always working on something. Cleaning, pruning, doing touch up work. I was really impressed with the upkeep of the facility. The complex is small, which made everything accessible. Highly recommend. We will be back !

Family_with_children

10/10

Exceptional

03 Mar 2026

Daysha Diane

This is mine & my husbands 2nd time here ! We absolutely love Luna palace, it’s in a perfect location with many great places to eat In walking distance & stores close for your convenience. The pool & beach are spectacular. We are definitely the youngest ones here when we come (35) but love how calm & quiet it is & have made many friends while we have stayed. Rooms are always clean & everyone is so friendly.
We will definitely be back in the near future to enjoy another vacation in beautiful Mazatlan.

Partner

10/10

Exceptional

28 Feb 2026

Donna

Room and resort was spotless, staff were courteous. We had an electrical issue and the blender wasn’t working, the front desk staff attended to us immediately, fixed it and provided us with a new blender.
The only issue we had were people putting towels on beds early for the day with very few people using them. They were even securing beds on the beach as well as by the pool. Why?! They can only occupy one bed at a time!!
Fortunately we were able to get beds at the beach every day.

Partner

8/10

Excellent

11 Feb 2026

Mark Kelly

Nice quiet place close to all you need.

10/10

Exceptional

06 Feb 2026

Murray

We loved staying at Luna Palace. We were there for the month of January and loved everything about it . The staff were great and the front desk spoke very good English . The air conditioning worked perfectly . They were very quick to any small problem that came up and as one time our stove quit working and they were there in 10 minutes to fix it. The room cleaning is excellent It's a small resort and we liked that the pool music was not loud or aggravating. There are no daily night shows which we like I was there to relax and spend time on the beach. Walking south you can walk for miles when the tide is down. We didn't eat at the resort this year. We cooked our own meals and I think all rooms have a kitchenette which was adequate for what we wanted. There is a Walmart that has everything a short taxi ride away. Its a popular place for families with small children .Thank you Luna Palace for an excellent stay!!

Leisure Partner

10/10

Exceptional

03 Feb 2026

Danny

Yes very clean! Very satisfied!!
We had an AMAZING time
Food was amazing

Family

10/10

Exceptional

28 Jan 2026

Lesley

Room was very clean and were very friendly.
The pool was heated, a nice feature after a dip in the ocean!

Leisure Partner

10/10

Exceptional

14 Dec 2025

Lisa

Everything I wanted for a relax and recharge beach vacation! Comfortable beds, kitchenette, amazing view of the ocean. Swim in the warm clean pool or walk down a few steps and swim in the Ocean. Friendly kind staff with good English skills. Clean, neat, and well maintained!

Leisure Friends

8/10

Excellent

11 Dec 2025

Harley

Yes everything was good
View was amazing
Nice bed
Pool and beach

10/10

Exceptional

08 Dec 2025

Willis

Great new place for us. Love the location, breakfast, and staff.

Leisure Partner

10/10

Exceptional

04 Dec 2025

Jan

Excellent. Ocean view id breathtking - postcsrd if you remember postcard

Leisure Partner

10/10

Exceptional

22 Nov 2025

David

Room was nice. We had a welcome banner on our door. AWESOME breakfast buffet!
Thanks

Leisure

10/10

Exceptional

18 Nov 2025

Nancy R

Great staff (Elizabeth checked us in) and lovely updated room with a spectacular view and a well appointed kitchen! Would definitely stay here again!

Leisure Partner

10/10

Exceptional

14 Oct 2025

amanda

Very clean, great location, staff was very helpful. View was beautiful. Everything you need in walking distance.

Leisure Partner

10/10

Exceptional

03 Sep 2025

Christian D

Great job

8/10

Excellent

19 Jun 2025

Cecilio

Good food, clean facilities, easy access to the beach, great views.

Friends_and_family Family

10/10

Exceptional

18 Jun 2025

Angela

The place is amazing. The staff super welcoming and friendly

Leisure Family

10/10

Exceptional

22 May 2025

Vaneza

It was a wonderful experience

Leisure Family_with_children

8/10

Excellent

10 Apr 2025

Melissa

Overall, this was a great resort to stay at, but there were some things that weren't great too. It was small, which I liked, with 80 rooms total, 10 on each floor. I asked to be close to the pool because I just got out of hospital and was basically on bedrest, and the hotel accomodated me.
The pool is gorgeous, and was never busy, the area around the pool and on the beach was the same - there were always tons of loungers free.
However, Expedia said there was room service, and there was not. I believe the posting also said there was a coffee shop or more places to eat. There is only one restaurant and one pool bar.
I had a kitchenette, and there were pots and a pan, but no utensils for them. Only forks, knifes, and spoons. There were dishes as well, but no dish soap or cloths, so I had to order those with an Uber Eats grocery order. That was really annoying. There were no free water bottles, other than the two in the room.
And the shower was always cold.
But the room was mostly clean, a few food smears on cupboards in the kitchen and other places it wasn't cleaned super well.
The restaurant was only open for breakfast and lunch - you had to walk over to their sister hotel for dinner, and I couldn't walk that far. Also, the lunch menu was very limited and not super healthy. There were hamburgers, hot dogs, nachos, chicken fingers, and I think steamed salmon. So I ordered from Uber Eats a lot. Overall, I enjoyed it, but would try somewhere else next time.

Leisure Self

10/10

Exceptional

06 Apr 2025

Joshua

Stuff was really nice, Paul and Adolpho. The stuff in lobby really helpfull and nice. Rooms were clean and really nice. Angelica the concierge from all the palace hotels was really awesome and helpfull. All dinner reservation went really smooth . We had a birthday in our family trip and she helped us with informations where we can get cake and decorate the room . I would go there again . Loved the place ❤️

Leisure Family

10/10

Exceptional

30 Mar 2025

Maria E

Really enjoyed our stay here! Will come back

Business_and_leisure Partner

8/10

Excellent

11 Mar 2025

Joel

The hotel is in a great location near very good restaurants. We liked the views. The hotel was good but showing its age.
There are a couple of things that they can improve on...
- we got 4 small bottles of water to drink when we got there. After a day and bottles not replaced they said we had to ask for replacing and had to go get them. Hmm...no thanks. We got water at the Oxo.
- At the end of stay we had to wait for someone to go and check the room and they expected to cut the bracelet that we had to wear during the stay. These are fine but they could send you a message before your last day telling you all the details to be able to checkout. They could even use Whatsapp which they say we could use but when i did with questions about the water there was no response.

Leisure Partner

10/10

Exceptional

27 Feb 2025

Denis

Enjoyed the clean room with beautiful view. The staff were friendly. The pool area was very nice and the easy access to beach was great!

10/10

Exceptional

27 Feb 2025

Denis

Liked the location, cleanliness and awesome ocean and pool view. Every staff member did their best to accommodate. The morning breakfast was delicious. Would highly recommend.

Leisure Partner

8/10

Excellent

24 Feb 2025

MARTI

Nice resort-poor pool service

We wer very happy with the condition of the resort. our room was very clean and modern.
The service around the pool however was poor. The server walked right by us and would ask couples by us if they wanted anything.
The pool bar tender didn't know how to make many drinks.

Partner

10/10

Exceptional

24 Feb 2025

DEBRA JOANNE LESLIE

I have stayed at The Luna Palace the last 3 times I have gone to Mazatlan and love this hotel. The staff are all so friendly and welcoming. Every room has a fully equipped kitchen.

Leisure Friends

8/10

Excellent

20 Feb 2025

Timothy David

We really did enjoy the property and the staff were all awesome. The beach is perfect with soft sand and miles of walking to the south. Breakfast and lunch was good but limited with the options.
We felt, and we often travel to Puerto Vallarta, that the safety of the city, not the property, was a little iffy. Federally police frequently patrolled the area. One late night during our stay I heard 2 gun shots followed by numerous police racing down the street in the direction of the sounds.
We really did like our stay but I don’t know if we will return until we hear better reports about the safety of Mazatlán.

Leisure Partner

10/10

Exceptional

18 Feb 2025

Vernon

Fantastic!

10/10

Exceptional

17 Feb 2025

Simona

We loved how big our room was and it facing the ocean. The staff were all very friendly and we definitely would stay here again.

Leisure Partner

8/10

Excellent

08 Feb 2025

inis

Staff friendly right on beach it is NOT an all inclusive so activites are limited if that is what u want
Quiet is what I an after

Leisure Friends

10/10

Exceptional

03 Feb 2025

Verified traveler

Our 4th visit to Lina Palace. We enjoyed the setice and laid back crowd. Our room faced the ocean and the weather was perfect.

Partner

4/10

Poor

03 Feb 2025

Ricardo Rosales

The hotel is relatively new and well-located, but the rooms require some improvement. Upon arrival, there was a moldy odor, the amenities could be enhanced. For instance, the breakfast menu at the hotel restaurant was repetitive, and we eventually discovered we could dine at the Oceano Palace. Knowing this beforehand, I might have chosen a different hotel. Furthermore, the advertised activities were only available at a different location. Why offer reservations at one location, yet require guests to travel elsewhere for meals and activities? In my opinion, the housekeeping staff could benefit from additional training—I have experience in the hospitality industry myself. The bathroom mirror remained unclean throughout our stay, despite multiple housekeeping visits. The amenities were lacking; for example, while coffee makers were provided, coffee was not. Guests must purchase coffee downstairs or by calling room service. I will likely stay at the Oceano Palace next time.

Leisure Family

6/10

Pleasant

02 Jan 2025

Steph

Won't stay again due to security guard

A lot of the stay was good. Front desk staff was amazing, the entertainment guy was amazing and the bartending staff was amazing.

The issue with this resort was the security staff, particularly the heavy set security guard with the penguin walk. The entire time he was on his shifts, he would hover around our extended family (3 families) and watch everything like a hawk. If my wife's parents who live in Maz came to visit, he would be there in an instant to escort them off the premises even though they weren't using the facilities. They would be coming to link up with their 3 daughters families to go out and experience Maz. He also watched our shuttle leave on the last day and then as soon as it left made sure to escort them off the property.

He also got very upset and my niece who accidentally took her wrist band off because she is a child. He had to escort her to the front counter at an instant making her feel uncomfortable.

I will be returning to Maz to visit my family but will not be staying at the Luna Palace or any Palace hotels because of this. What should have been a relaxing week was hampered by the security guard who wouldnt leave our family to enjoy the hotel pool.

Friends_and_family Family

10/10

Exceptional

01 Jan 2025

Irene

Great view to the beach.

Family

8/10

Excellent

21 Dec 2024

Kelly

We have stayed at the Luna Palace numerous times the past years on an annual family vacation. This year, we definitely seen improvement with happier staff and an amazing breakfast on site included in our daily rate. Our view was incredible as per usual. Only major hiccup, is our room had mild luke warm water only the entire stay. When bringing to their attention, as Gold Members, they offered a couple other rooms to try: the water temperature was no improvement when testing. It would be a positive direction for Luna to look into improving to a “On Demand “ or new hot water system in the facility. Another strange policy we have found is the Luna charges 60 pesos when leaving if you don’t do the dishes. Yet, we leave a daily Tip for the maids, could this not be part of the task routine? Interesting there is no dish soap, dish towel to wash dishes so wonder how the cleanliness of the complete kitchen supplies are…. Is everyone just washing with cold water? This is what we had to do. If this policy could be revisited that would be a stronger push for guests to stay at the facility ….. after all, the rates have exceeded the last years staying at this location.

Leisure Partner

10/10

Exceptional

14 Dec 2024

Duc

5 stars

10/10

Exceptional

14 Dec 2024

Alastair Matthew

The lady who cleaned my room Noemi was the best. If I’d change one thing they need a real restaurant and bar. It seemed it was always a buffet

Leisure Self

10/10

Exceptional

13 Dec 2024

Melissa

We stay here every year - great place, a few small details would make this place outstanding. For example dish cloths and soap to do your dishes. Salt and pepper. Coffee filter. The people are great and the location is quiet!

Leisure Friends

10/10

Exceptional

12 Dec 2024

Karen

We come to Mazatlan every year with a group of friends. There is a choice of three different rooms, we book the one bedroom suite. They all have a good size fridge, microwave and two burner stove if you want to cook some meals. Staff are friendly and the front desk team speaks good English. Nice pool and beach. Great access to the rest of Mazatlan by pulmoñia or bus.

Leisure Friends

10/10

Exceptional

09 Dec 2024

Brenda

The location is perfect, the heated pool and beach are great & all the staff are great!

Leisure Partner

10/10

Exceptional

27 Nov 2024

Brian Claude

My wife and I stayed at Luna Palace for two weeks and really enjoyed our stay. The rooms are very nice, quiet, the staff is friendly and helpful and they work tirelessly to keep the property spotless. The kitchen in our suite was functional but a bit light on utensils/specialty items (a minor quibble) so bear that in mind if you have specific culinary items you depend on. We liked the property location which was close to many shopping and dining options, and close enough to make the Golden Zone accessible without being 'in the thick of it.'
The pool area was very nice and they had daily music and activities that made relaxing by the pool fun and entertaining. The staff were all great and a special Thank You to Nelly at the front desk who went out of her way to assist us and was very helpful.

This was our fifth trip to Mazatlan but first near the Golden Zone (previously stayed in the Marina Area) and we really liked the more central location, walkability and overall 'vibe' of this property. You really felt like you were in a little hidden tropical paradise, and we will definitely be returning to this property. Highly recommended and a big Thank You again to all the great Luna Palace staff.

Leisure Family

8/10

Excellent

29 Oct 2024

Chad

Everything was great except we were not all inclusive and when we tried to eat there they didn't know what to do?

Leisure Partner

10/10

Exceptional

20 Oct 2024

Carlos

Un lugar muy tranquilo,sinlo que buscas es descansar este es el lugar correcto!!!

8/10

Excellent

16 Oct 2024

Vicente

Todo Bien

todo muy bien, me gusta que la habitacion tiene cocineta, la playa es muy buena, se puede uno meter a nadar sin problema, ademas de que hay salvavidas y actividades en el area de la alberca

Friends_and_family Family

10/10

Exceptional

01 Oct 2024

Patricia

Everything was very nice and the works very helpful

Leisure Partner

10/10

Exceptional

13 Jul 2024

Daniel

Excellent

Leisure Partner

10/10

Exceptional

11 Jul 2024

Monica

Property was well situated, plenty transportation around. Really loved the beach access, and poll area. Staff at pool was great, reception staff was nice especially the door attendant he was awesome. Overall nice place to stay very quiet at night .

Leisure Friends

2/10

Poor

22 Jun 2024

timothy

Food was terrible. Service was bad. Not friendly at all.

Leisure Partner

10/10

Exceptional

15 Jun 2024

David

Hotel is good very family-friendly

Business_and_leisure Family

2/10

Poor

19 May 2024

Bryar

Not well

8/10

Excellent

09 May 2024

Oriol

Me gusto la amabilidad del personal de servicio asi como la quietud del lugar ,bella estancia y bello lugar

Leisure Partner

10/10

Exceptional

24 Apr 2024

Nayely

It’s beautiful!! Close to the beach..it’s calm and peaceful…

6/10

Pleasant

09 Mar 2024

DWIGHT

UNABLE TO MAKE FUTURE RESERVATIONS AT THE HOTEL.

Leisure Partner

8/10

Excellent

07 Mar 2024

Nicholas

Simple, clean, well kept and quiet. Lovely pool.

Leisure Partner

8/10

Excellent

24 Feb 2024

Murraymm

Smaller property with nice pool and beach access. Access to the property for people staying at sister resorts nearby made it a bit busier poolside at times but was was likely due to Mardi Gras approaching toward the end of our stay. Did not do all inclusive as there are plenty of great dining options around. Some that did all inclusive said they had trouble getting service but the staff seemed attentive to us. Might be worth doing a breakfast plan if available as it looked pretty good. Nice to have a kitchenette with full size fridge, stove and microwave/oven combo and coffee maker. Did the smaller suite but would do the one bedroom due to the larger patio and separate bedroom but for as much time we were in the room the studio was fine. Mostly mature guests so quiet for the most part. Some families visiting from other sister resorts had kids but staff made sure they were supervised and not horsing around. Beach area is a fair size and well kept. The Star and Océano Palace resorts had more action and noise with bands. Easy ride (100 pesos) to the heart of golden zone and other areas with pulmonías or truck cabs. 250 ish to city centre. Most rooms have an ocean view and even the pool view included some ocean exposure. Would stay here again but some guest were saying they are going to renovate or expand into tours. Not sure but with the number of locals who were touring for timeshare or purchase didn’t make sense. Would definitely stay again if available!

Leisure Family

10/10

Exceptional

08 Feb 2024

Luis

Great place

8/10

Excellent

02 Feb 2024

Donald

Great location with some really good restaurants near by. Overall staff was great. Poula at the desk was lovely. My Spanish could definitely be better but I feel that some English by staff could also be better I tried to look after the staff daily with gratuity because I know that’s how they make a living. I did have a garment go missing from my room and nothing was done about it. Disappointed 😢

Leisure Partner

10/10

Exceptional

31 Jan 2024

Luis

We stayed here before and this time we saw that everything is renovated and looking very nice,loved the look of the gardens and the new paint !!!

Leisure Partner

10/10

Exceptional

26 Jan 2024

Sophie Josette

Had a great and peaceful time. W’ll come back

10/10

Exceptional

13 Jan 2024

Lacey

.

10/10

Exceptional

14 Dec 2023

Denise

Compared to the sister hotels in the area, this one was quiet and allowed for some relaxing down time. Pool was never busy, umbrellas always available. Beautiful view of the water from our room and the pool. Staff were helpful, we did not use the restaurant, so cannot comment there. Great location, we will come back soon!

Leisure Partner

8/10

Excellent

29 Nov 2023

Cesar

The cleanliness of the common areas is excellent 👌

Leisure Partner

4/10

Poor

22 Nov 2023

Jovana

Reception and other staff need to be trained on customer service. Towels were snatched out of my hands and I was not able to get accommodations for handicapped family members. Restaurant staff was awesome.

Leisure Family

2/10

Poor

20 Nov 2023

Luis

advertising is \"All Inclusive\" but is not, we arrive and ask where we can eat dinner, they said That we can't eat dinner at Luna Palace because the place was not inclusive. Terrible service

Leisure Partner

10/10

Exceptional

14 Nov 2023

Terezija

Loved the location, easy to walk to many restaurants, which were all good. Lunch at the bar was excellent - best shrimp cocktail I've had! Staff was friendly, were very helpful, even with the language barrier. Their English was better than our Spanish! Beautiful pool area, beach is right in front of you, so very convenient. Rooms were spacious (1 bdrm suite). Could have used drying towel for dishes, faceclothes in the bathroom area, more comfortable chairs. But these are just minor - stay was very comfortable and loved the whole area. Would recommend a stay here when in Mazatlan. Thank you for everything.

Leisure Friends

6/10

Pleasant

01 Oct 2023

Tomas Miguel

Todo muy bien solo el a/c no estubo bueno tuvimos calor y nunca lo subieron para que estuviera más helado.

Family_with_children

10/10

Exceptional

25 Sep 2023

Noemi

Luna Palace is the best hotel to stay in Mazatlan, rooms are really clean, beds were comfortable, staff was very friendly. I will be staying here again.

Leisure Family

10/10

Exceptional

07 Sep 2023

Ken

Very nice resort, with a beautiful pool.

Partner

2/10

Poor

13 Aug 2023

Francisco

Property was dirty bathroom smelling like mold and having mold not enough blankets ants in living room & kitchen food took forever!

Family_with_children

10/10

Exceptional

10 Jul 2023

Joshua A

On the beach excellent breakfast buffet. Can lounge by the pool and order drinks or food.

Leisure Family

8/10

Excellent

26 Apr 2023

Roderick

We were facing the pool and beach and it was nice and quiet. It's a good part of the beach and not particularly noisy. Very walkable and lots of good restaurants withing walking distance.

Leisure Partner

10/10

Exceptional

27 Feb 2023

Maria

Excellent

Another great stay at Luna Palace. One of the best spots in all of Mazatlan.

Partner

8/10

Excellent

25 Feb 2023

Carol

We had a nice stay. Pool area was very nice but water was quite cool. Some coffee is the room would have been nice!

Leisure Family

10/10

Exceptional

22 Feb 2023

Raymond

Luna Palace - Tranquil and Relaxing!

Spent two weeks at Luna Palace. We had a room right on the beach. Wrap around balcony. Super clean accommodations. Close to numerous restaurants and convenience stores. All the staff very gracious and helpful. Paola, at the front desk, upgraded our 2nd week. The greeter, Jesus, has been there for almost 25 years. Can't wait to go back!

Partner

8/10

Excellent

20 Feb 2023

Antonio

Beach accessible, swimming pool, friendly staff, security. On the down side, a lot of street noise.

Leisure Partner

10/10

Exceptional

09 Feb 2023

Jean-Paul

Beautiful place and surroundings, friendly staff, nearby affordable restaurants with good food,easy access to a section of the beach not as crowded as other locations nearby.

Leisure Partner

6/10

Pleasant

01 Jan 2023

Jose Antonio Jaime

Customer service can be improve as not all staff were friendly! Also, called front desk one time for towels but came more then an hour late!

Leisure Partner

8/10

Excellent

12 Dec 2022

Stephanie

I love the pool, access to the beach and overall location.

The hotel room should have been cleaner. The dished were dirty, the shower had mold, the paint and walls looked messy. Overall, management needs to invest in deep cleaning restoring paint.

The bed sheets were clean and hotel service was kind and made everything tidy.

Leisure Family_with_children

8/10

Excellent

26 Nov 2022

Dianna

This property was being renovated during our stay. I was lucky enough to get one of the recently renovated rooms. The workers started promptly at 7:00 a.m. and quit at 6:00 p.m. Being an early riser, this was not an issue for me. The workers were very respectful and there were no issues in that regard. The housekeeping staff and the front desk/bell hop were all capable and pleasant. My only criticism would be of the restaurant/bar service, especially in the afternoons. This has always been an issue at this hotel. Overall this stay was a good one.

Leisure Family

10/10

Exceptional

20 Nov 2022

karen

Excellent location
Best beach
Great rooms

Leisure Family

8/10

Excellent

20 Sep 2022

Tina

I was shocked at the unconcerned attitude of the room getting flooded during storm. Don't go during rainy season, otherwise great spot. Bed is hard if you like that, on beach and beautiful.

Leisure Partner

4/10

Poor

08 Sep 2022

Hugo

It’s ok

8/10

Excellent

09 Aug 2022

Frank

Great services!

The receptionist at the front desk
Karla and Paola were awesome! They helped us with a late checkout and got us a taxi for the airport! Very helpful and professional!

Partner

10/10

Exceptional

08 Jun 2022

Maria

Stayed from 5/30-6/4//22 with my family of 4- it was absolutely beautiful. Check in staff was friendly and made sure we had everything we needed. Ivan & Frank from the bar provided exceptional poolside service. Dinners prepared by the chef, Julio, were amazingly flavorful- especially his chile de arbol salsa. The breakfast buffet was delicious with plenty of options to choose from. Our server, Nein went out his way to provide excellent, friendly service. Housekeeping was friendly and thorough, gatekeepers kept the hotel grounds safe & secure. I will definitely be returning to Mazatlán and staying at the Luna Palace.

Leisure Family_with_children

2/10

Poor

20 May 2022

Lizette

Horrible experience. Booked for 6 days! Left our first night there!
Gross!!!

Leisure Family

10/10

Exceptional

02 Mar 2022

Gustavo

Very safe place

10/10

Exceptional

19 Dec 2021

Christina

Very quiet and the staff are so friendly. Love staying here

Leisure Partner

10/10

Exceptional

24 Nov 2021

Elia

Totally loved it! We arrived early and our room was not ready but we only waited for 20 minutes. Staff is super friendly. Pool and beach area are beautiful and super clean. The location is perfect.

Leisure Family

4/10

Poor

15 Jul 2021

Verified traveler

I paid for a 2 bed room, and I was assigned to 1 bed room, the bathroom had mold everywhere.

Leisure Family_with_children

2/10

Poor

30 Jun 2021

Verified traveler

Booking Bait and Switch

I had booked the Luna Palace hotel several months before my vacation in June. When I arrived at the hotel, the front desk told me that the Oceano Palace had my booking, that the Luna Palace did not. If you stay at the Oceano, beware, it’s like a Spring Break party hotel. The Oceano desperately needs remodeling is a kind way of putting it. At this time I’ve contacted Hotels.com and made a claim. They e mailed me back and said that they could not contact the hotel and closed my claim. BEWARE MAKING RESERVATIONS HERE.

Self

4/10

Poor

23 Jun 2021

Hayden

Disappointed

The property is run down and not maintained. We stayed one night and left to stay at a hotel close by that was less money and much better.

Friends_and_family Friends

10/10

Exceptional

14 Jun 2021

Frank