Ambassador Transit Lounge Singapore T2

Singapore , Singapore
SINGAPORE, Departure Transit Lounge South Unit 03 036 123 Lev
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100 reviews shown

6/10

Pleasant

09 Jan 2026

Gordon

Limit 3 hours? Didn't know that until after I paid.

10/10

Exceptional

24 Dec 2025

Jennifer

Great staff! Easy check in.

Self

6/10

Pleasant

27 Nov 2025

Abigail

I was expecting a recliner or someplace to catch a quick nap.

Leisure Self

6/10

Pleasant

17 Jul 2025

Ben

Looks like the seating area is designed to be less comfortable for a few hours stay. Food is \"ok\" with somewhat limited variaty

Leisure Self

6/10

Pleasant

27 Jun 2025

Zhenning

The lounge side heck in is great, Steven is very good reception. The hotel side staff have bad attitude due to I didn't book the room for
Hotel web. The two ladys at hotel counter need have more trainings, thabks

10/10

Exceptional

26 May 2025

Dewi

Overall i

2/10

Poor

11 May 2025

Rachel

Waste of money, you can get more comfortable chairs around the airport with wifi and power outlets for free.

Leisure

2/10

Poor

08 Apr 2025

Stephan

Nobody was at the reception which is not okay when paying by the hour

Self

4/10

Poor

28 Feb 2025

coleem

Shower without towel, lounge sofa, chairs are uncomfortable,
Only food was good

8/10

Excellent

31 Jan 2025

Chaminda

Average

Business

6/10

Pleasant

13 Jan 2025

Verified traveler

It is what it is.

Self

4/10

Poor

14 Dec 2024

steffan

Je déconseille

Les fauteuils étaient très inconfortables. Le personnel désagréable dès que l'on s'allongeait. Des travaux dans l'espace détente. Les clients très bruyant à cause du bruit ambiant. Trop cher pour tout cela.

Self

10/10

Exceptional

26 Oct 2024

Zhenning

Simple and clean

Business

4/10

Poor

15 Sep 2024

Nicola Jane

Don’t bother

The chairs are completely uncomfortable. The charging points are inconvenient and the food is awful.
You’re better off finding a seat in the airport itself. It’s a complete waste of money. Don’t bother.

Self

10/10

Exceptional

30 Jul 2024

Wai Kin

Good

Clean and good clean

Business

8/10

Excellent

08 Jul 2024

Stanley

Convient

Leisure Self

8/10

Excellent

27 Jan 2024

Wai Leong

It beats the hassle of rushing in the early transport booking and missing some items to bring along the way. The food and drinks are basic as it is late in the night, For those who prefer solid night sleep and rest, this option is not for them as you need to rest on a chair which is not OSIM compatible. To each his or her own,

Leisure Self

10/10

Exceptional

22 Sep 2023

Banduka

Property and service is good but the discrepancy in the add which was published in your website is misleading

Leisure Self

6/10

Pleasant

12 May 2023

Erica

They need a better understanding for customers needs…

10/10

Exceptional

11 May 2023

Sho

Stayed here just for a few hours though, it was a good experience. The nap room was too cold though, I can understand someone prefer cooler temperature. The staff was great. Although I had a bit tricky request at that time, they could resolved it nicer, especially handing over my request internally perfectly.

Business Self

10/10

Exceptional

03 May 2023

Arun

Good place to rest

Leisure Self

4/10

Poor

07 Apr 2023

Michael Alexander

The staff were brilliant, however the sleeping area (Nap room) was very noisy these rooms are not complete rooms, partition walls which allows light and noise from other guests. Also it was extremely cold in the Nap Room areas.
what sleep I did get which was minimal the bet was comfortable. Food provided really needs to be upgraded.
The shower facilities was great. Will pay the extra in future to stay at a proper hotel within Changi Airport.

Leisure Self

6/10

Pleasant

21 Feb 2020

Verified traveler

the walls do not go to the ceiling, so you can hear the person in the next room, so you have to be very quiet.

Friends_and_family Family

8/10

Excellent

01 Feb 2020

Sonia

Convenience, clean room and bathroom. best place or nap sleep.

Business Self

4/10

Poor

05 Jan 2020

Verified traveler

We cancelled trip so did not stay there. It is not at all convenient as it has only six hour nap time and does not woprk at all for long waits at airport.

Friends_and_family Family

8/10

Excellent

30 Dec 2019

Verified traveler

Easy to access after a long journey. Pleasant and helpful staff at reception and also pleasant chamber maids.

Self

8/10

Excellent

14 Dec 2019

Verified traveler

Good short stay

The room is actually at the Transit hotel across the hallway. Room is about 8x10 feet and shower/toilet is shared as stated.
Not a luxury place but very clean and comfortable. I had some good shuteye overnight and refreshed for the very early morning flight.

Business

6/10

Pleasant

06 Dec 2019

Grant A

To expensive

Not impressed with the 6hr block of booking. Stayed 2 extra hours and was charged an extra 50 dollars. Next time I will sleep on airport floor. Changi airport is overpriced at every turn. I'm a frequent traveler and not impressed with the transit accommodation at Changi

Self

8/10

Excellent

12 Nov 2019

Ian

For stays of 5+ hours

Clean and convenient if you have an overnight layover. Better than sleeping on a bench in the terminal.

Business

2/10

Poor

30 Oct 2019

Verified traveler

The most worst nightmare!!!
I wont Never use your website!!!

Business

8/10

Excellent

28 Oct 2019

Verified traveler

Should you just need a place to rest with shower and to catch your flight for within the next morning. Ambassador Transit lounge Singapore is the best place for your consideration.

But please make sure that your flight is @ T2.
Should your flight is like Airasia, you better choose anther lounge @ T4 is better.

Business Self

8/10

Excellent

18 Oct 2019

Lini

Had a relaxing halt, because of privacy, excellent facilities and friendly staff, thank you very much!

Friends_and_family Family

8/10

Excellent

13 Oct 2019

Verified traveler

Wish they had some more amenities but for a transit hotel seems good enough.

4/10

Poor

23 Sep 2019

Stuart

I found it difficult to locate the lounge, when I did the receptionist was less then helpful. I was 15 mins early, so was told to leave and come back in 15 mins. I decided to wait it out in reception and was then told I could check in early for more money. I chose just to wait. The room was good (with exception to noisy bed) and the shower facilities were excellent.

8/10

Excellent

21 Sep 2019

Verified traveler

Huge commission to Expedia on this booking.

I paid $88 via hotels.com but my receipt from Expedia read $70.04. I realise there's commission in this sale, but that's a whacking great amount - approx 20%. I think booking directly with the accommodation place may be the better deal for me. The organisation when checking in was somewhat chaotic, and accommodation is for 6 HOURS, but if you calculate times, at least the room and its bed were comfortable. The shared shower/toilet was immaculately clean and we were able to use it outside the six hours. I'll give a positive shout-out to the young woman who did night duty. She was polite and helpful.

8/10

Excellent

06 Sep 2019

Liz

Nice , clean facilities and great staff. I’ll stay here again.

Business_and_leisure Self

2/10

Poor

30 Aug 2019

anna catherine

They are not as described ...
they are not proper walls just a half wall so you can look over and hear everything

8/10

Excellent

25 Aug 2019

Angelo

Pleasant stay, staff very helpful and it’s comfortable for a rest in between flights

Business Self

2/10

Poor

25 Aug 2019

Alwi

It’s was suppose to b a room
Not on a sofa.

Friends

10/10

Exceptional

25 Aug 2019

Verified traveler

Very clean and quite. Staff are very accommodating.

Friends_and_family Family

2/10

Poor

21 Aug 2019

Verified traveler

My experience is too much bad I hv my business class ticket with lounge but I took a booking only for sleep I need room and bed but I don’t get nothing only chair or

4/10

Poor

10 Aug 2019

Verified traveler

The advertising title was napsuite with shower which made me believe the shower would be adjacent to the room, however, it was far away down the hallway. Lots of rooms unfortunately meant a lot of door banging, and the cleaning lady in the room next to mine produced quite some noise. So I got only very little sleep...

Friends_and_family Family

8/10

Excellent

10 Aug 2019

Verified traveler

Clean and nice to sleep and i will get again for my accompdation for the next year vacation.

Friends_and_family Family

8/10

Excellent

25 Jul 2019

Thilak

good

10/10

Exceptional

23 Jul 2019

Verified traveler

Had a great sleep for 5 hours as needed. Would go back again to this hotel.

Business_and_leisure Self

8/10

Excellent

21 Jul 2019

Verified traveler

The property is very good and the staff are great but i certainly did not receive what i expected. Wotif appeared to offer me a sofa bed within a small room (i booked 3 of those for 3 guests) but when i arrived i was advised by the friendly reception that all i had booked was access to the lounge and could sit in the upright sofas.
We really needed to sleep as we were on route to a soccer competition. Luckily the friendly staff managed to move some bookings around and we still received 1 small room (2 single beds) and i tried to get some sleep on the floor.

I find the wotif description of the property quite misleading and urge you to review how this property is displayed on your website.

I do occasionally travel overseas and on those occasions tend to use wotif to make bookings for accommodation

Hoping for your understanding on this and perhaps a refund or credit of sorts thanks
Mickey

Leisure Family

2/10

Poor

03 Jul 2019

RStaude

The booking was promising a bed, but all I gotvwas an armchair for 41$.

This used to be a free service for travellers!

Business Self

2/10

Poor

01 Jul 2019

Verified traveler

No room left?!

Double booked us, so when we arrived expecting a nap room and bed to sleep in at 2am we had to sleep in a chair.

4/10

Poor

15 Jun 2019

Verified traveler

Offered a lounge chair not a room!!

I booked this expecting a single bedded room during a transit for my next flight but was told the booking was for a lounge style chair. After several minutes of making it clear to the staff that was not what i had expected when i booked they agreed to move me to a room.

I would recommend getting clarity before making a booking if it is for a room or a chair. If the latter i would suggest reconsidering making the booking as Changi is a first class airport. There are plenty of comfortable places to rest in the airport while in transit & various options for full lounge passes if you want additional services.

4/10

Poor

08 Jun 2019

Verified traveler

Bad service!

I booked a 6hr room, waited in the que to check in at the hotel. When it was my turn, I was told that I have to go to the transit lounge. I went to the transit lounge, they sent me back to the transit hotel. I waited in the long que again. The whole process took me almost an hour because of the waiting time. It was not what I needed after my long flight!!!

6/10

Pleasant

31 May 2019

Bernie

The stay was comfortable and the room and bed were very clean. Great for putting your feet up for a few hours between flights. However, do not expect to get any sleep. The noise of the airport operation and transit passengers made sleep imposible.

Friends_and_family Family

4/10

Poor

19 May 2019

Verified traveler

The room has 4 walls but the walls were not high to the ceiling. So it is not so private, and any sound we make everyone can hear, as same as you will hear them too like snoring, packjng bag, moving in the bed.
The toilet is too far out at the reception, no in-room toilet.

Business Friends

10/10

Exceptional

18 May 2019

Verified traveler

Simple, quiet area for quick sleep before next flight

Leisure Self

4/10

Poor

15 May 2019

Verified traveler

If you are selling this as a hotel then it is mistepresention. This is a dorm room with ablutions close by. If you are over 30 years old forget it.

Business

6/10

Pleasant

06 May 2019

Ryzel

Noisy gym right next to the rooms

The gym was right next to the rooms & you could hear the loud noise of the treadmill when someone is using the gym. The room & the bed was decent but it’s mainly the noise from the gym that bothered me, I couldn’t sleep.

10/10

Exceptional

04 May 2019

Verified traveler

The room was exactly what I needed. There was construction noise though. The only reason it didn’t bother me was that I was too tired to care however the noise didn’t last long

Friends_and_family Family

10/10

Exceptional

30 Apr 2019

JOSEPH

I liked the quietness and enjoyed the food and beverages.

Leisure Self

4/10

Poor

27 Apr 2019

Verified traveler

None of the bed ‘rooms’ have a ceiling - just a thin partition wall. This means you can a) hear every sound that the person in the next ‘room’ makes and b) see the light in their room when they turn it on/off, as the light comes into your room. In the six hours I was there, I heard a constant set of alarms going off, other people snoring/packing/unpacking/ turning on/off their lights. It was very difficult to get any sleep.
The bed was comfortable and clean and the staff were okay.

Leisure Self

8/10

Excellent

18 Apr 2019

Verified traveler

Fine for what you are paying for the room. Was only there from midnight until 6 am. Check in was annoying since they could not find my booking, so then i had to try and find my booking to show them, by which time they said I had to go over to the other hotel reception across the hallway. Went there, filled out all the same information. Took the card back to the original reception where I was then given a hotel room key for the original facility.....would not have been as bad had it not been midnight after a series of long flights.

Business Self

4/10

Poor

03 Apr 2019

Verified traveler

This may have been expedias fault. Property was listed as room with shower. However showers and toilets,which were unisex, were in seprate room across the lobby.. The room itself was more like a cubicle as the walls did not extend to the ceiling.. The cleaning staffs' supply closet was adjacent to the sleeping rooms and i was woken up several times by the noise of their voices. I do not recommend the ambassador transit lounge as a place to take a nap between flights. The ambassador transit hotel is probably better.

2/10

Poor

28 Mar 2019

Andrew

T2 Changhi Ambassodor lounge hotel rooms bad

Unhelpful staff on reception, very confrontational

6/10

Pleasant

22 Mar 2019

Verified traveler

Clean place for a nap however seems to be some children’s playground or activity room on the wall opposite very loud wound up kids going nuts woke me up serval times

Leisure Self

2/10

Poor

20 Mar 2019

John

Unsatisfactory.

I was under the understanding that I had booked a small room with a bed, as per your photo. However when I went to check in, I was told that what had been booked was just a 5 Hr access to their lounge, with its straight backed chairs, which are not very comfortable. Altogether it was very unsatisfactory and I will not use this facility again.

8/10

Excellent

13 Mar 2019

Chong Yih

Simple amenities that fits the baisc needs

Stay was pretty much as expected as I have stayed here previously. Basic service and amenities can be expected although the price may be considered a little high since this is only a 6-hour stay.

10/10

Exceptional

05 Mar 2019

Verified traveler

Unique and easy to access. Great for long time transit.

Leisure Self

2/10

Poor

05 Mar 2019

Verified traveler

It is nothing like the picture.
Basic bed in an open topped space, no privacy, no bed head, no desk or chair.

Business_and_leisure Partner

8/10

Excellent

27 Feb 2019

Verified traveler

Location very close to the gates easy access good cleanliness

Leisure Self

6/10

Pleasant

24 Feb 2019

Verified traveler

Buffet was minimal, chairs were not very comfortable. Good access to internet was the only benefit

Leisure Friends

8/10

Excellent

30 Jan 2019

Jeffrey

Very handy as it's located airside

This is very handy for a short stop over while you're in transit as it is on the airside so you do not have to clear immigration.
Do not collect your bags from the carousel notify the airline staff at the transit counter that you are staying at the transit hotel and have your bags checked through to your next flight.
You booked these rooms in 6 Hour blocks and they are small compact and comfortable where you can bed down and get a little bit of sleep prior to joining up with a flight. There are separate toilets and showers which are shared but are cleaned regularly

10/10

Exceptional

30 Jan 2019

Graxxia

Nice hotel for short staying passengers.

8/10

Excellent

29 Jan 2019

Verified traveler

Nice sleep in a private room around transis area with a shopping retail.

8/10

Excellent

29 Jan 2019

Abdulkader

Good

Good but inclusion of snacks & coffee would have helped.

4/10

Poor

15 Jan 2019

Verified traveler

Reception lady was quite rude, my bed was as hard & uncomfortable as any I have ever experienced in my life. Room was clean, common shower, bathroom area was clean.

10/10

Exceptional

13 Jan 2019

Verified traveler

Very convenient. Though no attached bathroom, it was great

10/10

Exceptional

13 Jan 2019

Verified traveler

Good for long stop-over. Was able to rest a bit. Clean and quiet.

4/10

Poor

10 Jan 2019

Verified traveler

Not a pleasant stay, staff was not helpful, shared bathroom was not being cleaned immediately after previous guest. My first stay and hopefully the last.

8/10

Excellent

08 Jan 2019

Verified traveler

Number 6 room is too cold as it is under the aircon outlet.i pair of flipflops would be great in each room for going from room to toilet.but other than that, it was great not comparing with a proper hotel

8/10

Excellent

08 Jan 2019

Verified traveler

Other guest can be noisy. Need to brief guess to be quiet when they check in.

8/10

Excellent

05 Jan 2019

Simon

Perfect place to catch a quick sleep.

This place is perfect if you need to catch a few hours sleep and a shower between flights in Singapore. Its basic but clean,comfortable and has friendly helpful staff.Also perfectly located within the airport transit lounge which has plenty of places to eat and drink.Overall would recommend for a short stay.

10/10

Exceptional

26 Dec 2018

Verified traveler

Nice lounge area where you can resting and grab food and drinks available if needed. You can have a nap also in there with nice comfort bed.
The shower is clean and staff are very helpful and stand by in there if you need assistance

2/10

Poor

19 Dec 2018

gurpreet

Please comfirm facilities before booking.

It was very bad experience in ambassador transit lounge, they put online one room with double sofa bed and charge me for that but they provide me only lounge with sofa chairs.

2/10

Poor

13 Dec 2018

Verified traveler

Picture deceving with a bed but you end up with a chair for 5 hours....really

6/10

Pleasant

30 Nov 2018

Verified traveler

Location fantastic, remember you must be on security side. I had connection following morning so had to wait to pick up my bag next morning for Air Asia connecting flight or would have not made it back through security. Remember to check ahead of time. Bath room and shower not in room, was a little disappointed but was ok.

10/10

Exceptional

22 Oct 2018

Diego

Brilliant solution for a long layover in Singapore. This is hospitality done right with that incredible Singaporean efficiency.

6/10

Pleasant

15 Oct 2018

Verified traveler

I love the idea of this hotel inside airport security. However, I thought I was going to have a completely closed in normal hotel room. Instead, it was more like a bed inside a private cubicle and I could hear people sleeping (snoring) in other rooms and I could hear all of their alarms going off when it was time for them to wake up. Overall, it was nice to be able to get several hours of sleep in a real bed during my long layover. I would still recommend this to someone who is very tired and looking to get some sleep.

10/10

Exceptional

29 Sep 2018

Verified traveler

Convenient for light travellers. Rested well for an overnight.

10/10

Exceptional

27 Sep 2018

Verified traveler

Comfortable room

Was worried that I will just get a nap room in the lounge but surprised to find that I have a single room in the transit hotel. Although there is only 6 hours but I slept well because the bed is really comfortable and it is really quiet! The shower room is clean and spacious so I got to take a shower before I left for my flight. When I checked in they asked if I would like to expand my stay for 15 SGD per hour. Also you can choose to spend additional 15 SGD to enter the lounge for 1 hour, the food option is very limited at midnight so I will not recommend the lounge part.

4/10

Poor

24 Sep 2018

Bob

I thought I was renting the room for the day but it was only for 6 hours. I don't recall anything in the agreement that said then my stay was limited to six hours

6/10

Pleasant

22 Sep 2018

David

Too noisy

Convenient situation. Clean showers and toilets but because the walls of each room don't reach the ceiling you hear every noise from every guest. Due to its nature there is a rapid turnover adding to the disturbance. At the minimum take ear plugs

8/10

Excellent

15 Sep 2018

Tintin

Just what you want for a long layover. Clean shower, bed and something to eat.

6/10

Pleasant

29 Aug 2018

David

Take notice - the transit lounge is not the transit hotel. This is basically a cubicle with a bed in it. Noise and lights prevent a good night's sleep, even if it is for just a few hours

6/10

Pleasant

13 Aug 2018

Maxim

convenient as an in transit stop

Very handy as othe hotels will not allow an early check in booking

10/10

Exceptional

02 Aug 2018

joe

very convenient for early flight

it's great experience....room is comfortable shared bathroom is clean and spacious. morning call is great for early flight. free breakfast

8/10

Excellent

02 Aug 2018

Verified traveler

Good hotel - stayed there twice - out and inbound

On the outbound trip there were workmen in the roof area above my room at around 12 midnight through to about 2am that made sleeping difficult and for an uncomfortable stay.

6/10

Pleasant

01 Aug 2018

Chong Yih

Basic but adequate.

Staff wrongly sent me to the Ambassador Hotel next door initially before checking me in.

10/10

Exceptional

31 Jul 2018

Robert

Good to catch some sleep between flights.

You get a comfortable sort of 'cubicle' with a normal comfy bed and small desk. You can't see other guests, but you can hear them.
Showers are not really shared - you get your own shower with fresh towels and stuff from the attendant, it's just not en-suite, so you need to put some clothes on to use the toilet!

4/10

Poor

28 Jun 2018

Mateo

Noisy

Book the airport hotel instead, sleep was impossible as the rooms are separated but not above 2.5 meter. You can hear every room coming and going, talking, and snoring.

Next time, I will use the hotels.

4/10

Poor

09 Jun 2018

Akili

DO NOT GET FOOLED

This is a trick, don't let the photos fool you, you do not have access to sleeping. You only have access tot he lounge which compared other lounges is not that good. The choice of food is bland, but most important DO NOT GET FOOLED thinking you will have a bed to sleep in.

6/10

Pleasant

22 May 2018

Paul

Having to walk down the hall for a shower and toilet should make for a cheaper room, other than that it was ok, apart from the 2 fire alarm tests

2/10

Poor

19 May 2018

Richard

Not a room!

This is a lounge not a room. The photos show a room which is very mid-leading.