Pool Villa Merumatta Senggigi

6/10

Pleasant

05 Jan 2026

Glynn

No Gymnasium or exercise facility.
No mini bar in the room.
No coffee pod machine in the room, not even a plunger and they refused to supply either.
The pool at the Pool villas consistently carried leaf litter.

Adding insult to injury, they have deliberately crippled WiFi calling on their Internet connection. When asked, they gave no reason for this. I emailed them about this and eight days later am still awaiting a response. I used the WiFi in the cafes in town to make WiFi calls. No other establishment I have stayed at in the last six months (about five) did this.

The establishment is old and tired: I get the impression they're just waiting for an opportunity to knock it down and rebuild.

5 star? They're kidding.
Maybe 25 years ago. Not now. The world has moved on and expectations have risen.

Leisure Self

8/10

Excellent

18 Nov 2025

John

I love to stay the resort was clean. The people were friendly.
The facilities are a little bit older, but still maintained.

Leisure Self

10/10

Exceptional

14 Aug 2025

MICHAEL

Pros...
Staff and service. Views are wonderful. Pools, lounging chairs. Beach access was not busy. Breakfast was included and many options. Nice place to walk around. Loved the pool villa with a private swimming area.

Cons...
Rooms were very nice but somethings were a bit dated/didnt work well (locks, doors). Sewer smell coming up from the toilet and shower drain.

Loved the stay overall! Great staff and location. Would come back again.

Leisure Family

10/10

Exceptional

16 Jan 2025

Jeremy

The resort grounds are spacious and well maintained. The location is walkable to shops and restaurants. The resort is surrounded by water 270 degrees and has spectacular sunset views. The staff are friendly are always focussed on your enjoyment. The pool villa pool was excellent.

Leisure Family

10/10

Exceptional

22 Sep 2024

Joanna

Well maintained property. Our room had everything we needed for our stay. Staff were amazing and went out of their way to help us. Food at the restaurant was wonderful. Snorkelling straight out from the resort was beautiful, lots of fish and impressive coral.

Business_and_leisure Family

4/10

Poor

20 Sep 2024

Leighton

Staying at the Merumatta was likened to Indonesian tourism in the 1980/90s. Everything was outdated - the villas were tired, and quite poorly furnished.

The aircon in bedroom had to be attended to three times, on the last night it spat ice before then again blowing warm air. We got sick of asking it to be repaired, when what actually was needed was to be replaced. The outdoor spa would only fill to half full due to leaks, so it could not be used. The shower head on en-suite bathroom was faulty, so we largely showed downstairs.

The breakfast was perhaps the most disappointing. It was poor quality and chaotic service. The salad bar was dirty, the egg station was slow and disorganized, juice warm and not fresh, coffee tepid - limited fresh fruit, you get my drift.

It was perhaps the worst breakfast experience I have had in Indonesia in the many times I have travelled here, and certainly not worthy of the hotel rating. We ate breakfast outside of the hotel a couple of days, because we just could not cope with the poor quality. It would benefit from an experienced and organized service manager - who understands modern hotel breakfast catering/service.

To balance my negatives, the cleaning service and linen were good, and the grounds lovely. Sitting at the beach to watch the sunset was a highlight; and the food and beverage prices were reasonable albeit limited to one venue.

This isn’t enough for me to consider returning or recommending to others. Overall disappointing.

Leisure Partner

8/10

Excellent

26 Jul 2024

Pat

Hot water was not that good

10/10

Exceptional

01 Jul 2024

Anna

Marmutta perfect stay

Outstanding!
Beautiful villa with lovely private jacuzzi and pool shared with just a few villas.
2 restaurants, beach, tennis court.
Very safe and the complex was immaculately maintained. 2 minutes walk from the main street with easy access to restaurants, shops, massage etc
20 minutes drive for boats to Gili Islands
A lovely place to chill for a few days

Friends_and_family Family

10/10

Exceptional

14 Aug 2022

Meredith

We loved the solitude .. the room and facilities
The pool villa was amazing and this resort exceded our expectations... thankyou Tuti and Maya for all your help and information... and for going above and beyond
We will be returning for sure

Leisure Friends

8/10

Excellent

31 Oct 2020

Cornelis

Hotelkamer met gedeeld zwembad

Enorme kamer van twee verdiepingen van alle luxe voorzien. Fijn bed. Beneden stap je van je van je terras zo het zwembad in waar je, letterlijk, een rondje langs de 14 bungalows kan zwemmen.

Partner

8/10

Excellent

12 Jan 2020

Rebecca

The villa was amazing and having the pool outside was wonderful. We had so much space and everything was catered for quickly by the staff. We had some issues in our room when we arrived but they were fixed by a team of workers very quickly. Our room was cleaned and refreshed multiple times a day with bottomless bottled water which made everything a lot easier. Breakfast was good and had many choices. The hotel was very private and quiet. While there was a pool bar it was not open for drinks just the complimentary afternoon tea (which was great as a small late lunch) and the restaurant was only open for breakfast which was disappointing although many other choices are a short stroll away.

If you like a little bit of a crowd and atmosphere this is not the place for you, there is a lot of space and even though all villas were full it felt 'empty'. I would also be mindful if you are a lighter sleeper as prayers start at 4.30am everyday and were very loud. While during the day they were lovely in the background, we were not able to sleep through them and they continued for around 20 minutes at a time.

Overall a wonderful location, a great hotel and we loved our holiday.

Leisure Friends

10/10

Exceptional

03 Jan 2020

Sheila

This is a beautiful property. I would definitely stay there again.

Leisure Family

10/10

Exceptional

21 Dec 2019

Jack Sen

Private villas with direct beach and pool access

Private and exclusive with the pool just in front of every villa. Quiet and peaceful with beach in front as well.

Friends_and_family Family

10/10

Exceptional

19 Aug 2019

Verified traveler

A lovely hotel, we stayed 7 nights. Friendly and helpful staff. Pool villas are great for a family holiday, lots of room, everything you need, jump in the pool from your lounge terrace - fantastic! Lombok is recovering from the earthquake last year, this hotel is unaffected, beautifully maintained, wonderful lagoon pool + gardens. It was lovely sitting on the terrace looking at the pool, gardens and hills above.

We thoroughly enjoyed our breakfasts - our waitress in particular was very helpful and looked after us every morning.

A highlight is the beach restaurant with evening BBQ and live music, a lovely way to end the day. Great food, sunset, sun-downers and great music.

Leisure Family

10/10

Exceptional

11 Aug 2019

Elizabeth

Gorgeous hotel with fantastic service

The resort is gorgeous, with a beautiful river pool meandering right outside the door of your spacious villa. Everyone who works there is incredibly kind and responsive. Highly recommend!

Family

10/10

Exceptional

19 Jul 2019

Verified traveler

The staff were excellent from the moment our transfer arrived at 1am. The room was clean and tidy upon arrival and maintained every day of our stay with daily cleaning and evening turndown service. Breakfast was freshly made each day with service staff and chef accomodating to our gluten free needs. Afternoon snack and tea/coffee in the pool was a welcome break from the stress of lazing around the pool. The staff made the effort to learn our children's names which made a big difference to their experience.
Thank you for a wonderful week in your resort.

Leisure Family

10/10

Exceptional

09 Jul 2019

Verified traveler

From the minute we arrive ( very late) we were greeted and treated with 5 star service, our room was more then we expected and extremely comfortable. Breakfast was absolutely delicious the pool was right on our door step but private at the same time. All staff were very friendly and nothing was to much to ask. We would definitely recommend Pool Villa Club to our friends and stay here again.

Leisure Family

10/10

Exceptional

20 Jun 2019

Verified traveler

Amazing property! Staff at the front counter were very accommodation & the two storey villas are stunning.

Leisure Family

8/10

Excellent

01 May 2019

Verified traveler

Had a wonderful Long weekend stay here. Villa was exceptional. Very clean and tidy.
Staff were very friendly and helpful.

However, food choice quite limited.
Only breakfast at the villa club. No evening meals. Had to go to main resort restaurants. The Italian was ok, the local restaurant hardly seemed to used for evening meals. But we did have late lunch there which was really nice.

Leisure Partner

10/10

Exceptional

27 Apr 2019

Verified traveler

Very relaxing and quiet. Property felt very safe to walk around especially at nights and early mornings. Restaurant wasn’t amazing but the sunset views made up for it

Leisure Partner

10/10

Exceptional

31 Mar 2019

Verified traveler

We had a fantastic stay at the Pool Club Villa. The moment you enter the property and walk through the well maintained grounds you feel a sense of calm and relaxation. I couldn't find any fault during our five-day stay. The staff were friendly and gracious. And the location, just steps from the beach was great. The pool was fantastic. We enjoyed the breakfasts and had some delicious dinners near the beach at the adjacent partner hotel.

We were happy with the location on the island, and they offered free, secure, on-site parking for our car. The Pool Villa Club exceeded our expectations and would definitely recommend. We would hesitate to book again if we were to return to Lombok.

Leisure Family

10/10

Exceptional

16 Aug 2018

Neil

This is a beautiful hotel right on the beach. The staff were wonderful and couldn't do enough to help you. The food within the hotel was first class and the resort big enough to have lots of space to walk around.

Partner

8/10

Excellent

22 Jul 2018

Verified traveler

Lovely Breakfast.
Nice afternoon Tea.
Pool could be cleaner

10/10

Exceptional

10 May 2018

VENUS

Relaxing place in Lombok

The restaurant in Kila is so good i mean the food is very delicious and presentable. The staff are very friendly especially Tuti and Ahmadi.

Family

10/10

Exceptional

06 May 2018

Bryan

Where to start....so many people to thank for truly memorable 4 nights at the Pool Villa Club in Senggigi Beach. Absolutely gorgeous villas complex in a serene and tranquil environment only steps from the beach.
This resort is owned by the same people that own Garuda airlines, being greeted and assisted by Garuda representative at the airport was a nice and appreciated touch.
Check-in and check-out were a breeze. Special thanks to Sumarta at the front desk for his attentive service. He went beyond our expectation several times to ensure we had a memorable stay. Whether it was golf cart rides back to our villa or arranging excursions like shopping and fast boats tours of the Gilli's his service was exceptional.
We made a mistake the first night as we arrived late. We decided to venture off resort to a spa directly across the street from the front gates. Unfortunately the massage was lack lustre and the spa was not very clean. This was rectified the next day with a visit to the Kita Spa(on resort) which was brilliant. Thanks to Heni F. for getting my kinks out....I am always amazed of how the smallest girls give the strongest massages.
Lastly I would to express my appreciation to Wahyu at the pool bar for his friendship and afternoon coffees. It was really nice to get to know you and Iluh and I wish you the best for the future.
Truly looking to forward to our next stay!!Show less

10/10

Exceptional

18 Apr 2018

Trina

Big villas

I was surprised to see how big the pool villas were. Our family of 4 had more than enough room. With two levels we never felt crowded or in each other’s space the whole week we were there. The grounds of the resort are beautiful and wonderfully kept. The flowers and orchids Everywhere were a just beautiful!
Thank you for a wonderful stay!

10/10

Exceptional

15 Apr 2018

Laura

Super staff & property close to beach & town

The staff was super friendly & helpful, the villa extremely spacious and comfortable, and the location close to the adjacent property with the beach access & spa. I especially enjoyed the lazy river out my villa door, and the watching the sunsets from the sister property cafe. Breakfast was okay, lots of fresh fruits and fresh made customized eggs. The beach in front of this property isn't that nice for swimming, but less than a 5 minute walk along the beach front sidewalk and you have a great beach with lounge chairs, etc. I would definitely stay here again.

8/10

Excellent

02 Oct 2017

Matt

Nice Hotel

The service in this hotel was outstanding. Two people in particular were Newbie and Phi were superb. If this hotel and Lombok as a whole want to compete against places like Bali, they have to clean up their beaches and surrounding area. On the Far East side of the beach and the Far West side of the beach was decent but in between was not acceptable. The rooms were very nice and spacious.. The sunset to the west side of the property makes the trip extremely memorable.

Again, assurances that the beach area is cleaned up will get me to come back.

10/10

Exceptional

15 Jun 2017

Vinod

Excellent property with very friendly staff

It is an amazing property. Worth the money. Very comfortable stay, excelled beach restaurant, great food, excellent service, very good breakfast, very helpful staff. We had a wonderful stay at the resort. Kids loved it. The villa was excellent, very comfortable beds, nice Jacuzzi, very spacious. Sunset restaurant (Basilico) served excellent food. One of our best stays till now. Looking forward to be there again.

Family

10/10

Exceptional

27 Apr 2017

david

Little piece of heaven

Having travelled extensively throughout many countries, actually 109 and counting, staying here was a privilege that has only left mixed emotions, and giving me that well earned rest. The level of service and comfort was just perfect. The pool villa was extremely spacious, clean and comfortable. Being a solo traveler was never a problem, always meeting great staff and travelers alike, all willing to stop for a chat and show genuine passion for such a wonderful place. The grounds are wonderful, really loved my daily runs surrounded by wildlife and the ocean. To think of anything negative would be an injustice to the staff and management, to me it was just perfect. This was my first visit to Lombok and it is hard to think of a more beautiful and peaceful place, people are fantastic and really made my stay a great adventure.

8/10

Excellent

02 Mar 2017

Verified traveler

Top Resort

The pool villas are lovely, access direct to pool - excellent.
Breakfast included was great - staff at breakfast were amazing.
The ladies that check us in at reception were the best.

10/10

Exceptional

26 Feb 2017

Alex

Best service I have ever had!!

I've stayed at many hotels and this one buy far is the best. The service was excellent the rooms were nice and comfortable and the staff was super friendly. I would urge anyone that's traveling to lombok to stay at this great hotel.

8/10

Excellent

25 Jun 2016

Verified traveler

Vacation with friends

We stay two bedrooms villa. The villa is spacious and swimming pool is just right behind of the villa. Hotel staff are friendly, villa is clean. Everything was just nice. There is a beach nearby this villa.

Family

10/10

Exceptional

09 Jun 2016

Paul & Mary

Excellent stay, highly recommend

We stayed here 2 nights in June. Really enjoyed villas and it was a great way to break the journey to the Gili islands with ferry transfers from the front gate of the hotel direct to all islands.

Pool and villa well kept and very clean, food was nice and great atmosphere in the evenings. Staff also amazing.

If you find something wrong with this place, then you shouldn't be in this part of the world. Its stunning here.

10/10

Exceptional

10 Apr 2016

Verified traveler

Nice hotel, great pool!

We loved Budi and Ayu, they took great care of us.

Family

8/10

Excellent

09 Nov 2015

Mark n Jodie.

Lovely island getaway

Great resort, but a bit of a drive from the airport. Booked some diving with blue coral dive - across the main street and Down a few shops - very good and great price. Room was big and comfortable, pool was a bit warm but nice to swim around. Resort is in a very handy location to shops a d bars.

10/10

Exceptional

19 Jul 2015

Simon

Excellent location, excellent resort

Thank you a fantastic stay, we want to come back to Lombok and stay again. Great pool right outside our villa in a lovely garden setting, staff were fantastic.

Family

10/10

Exceptional

06 Jul 2015

Verified traveler

The beach villas are fantastic. So so mellow and quiet. Waves on one side....birds tweeting on the other. Breakfast excellent. Recommend not going full board and experiencing some of the really good beachside restaurants in the locality as well.

10/10

Exceptional

04 Feb 2015

Sam

Amazing

This place is amazing! So much better than I expected. Wonderful, big rooms with great facilities. Friendly staff and great facilities. Such a great resort; definitely coming back and recommending it to everyone I know!!

8/10

Excellent

14 Dec 2014

Phua family

Nice family vacation

Nice villa with great pool. Very friendly staffs. Great holiday for family.

8/10

Excellent

02 Sep 2014

AussieTraveller

Restaurants are very close, very easy walking distance.

Partner

10/10

Exceptional

14 Jul 2014

Leonie

Service: Very caring and attentive;

10/10

Exceptional

26 Oct 2013

Chris

Fantastic break

From the pick up at the airport to our departure the service was excellent. Beautiful resort, fantastic holiday would stay here again.

Partner

10/10

Exceptional

20 Aug 2013

Greg

Facilities: Top of the line, Home away from home, Outstanding; Value: Great deal; Service: Remarkable, Outstanding; Cleanliness: Spotless;
You get access to all Sengigghi Beach Resort facilities.

Partner

8/10

Excellent

06 Jan 2013

Michael

Facilities: Nice ; Value: Moderate; Service: Courteous; Cleanliness: Lovely;
Contradict what the villa stands for when ridiculuous musics n bass could be heard all night long till dawn.

Partner

4/10

Poor

20 Feb 2026

koichi

スタッフの対応は挨拶行動とも非常に良いが。
部屋内の設備が老朽化しているのか。
壊れているのもある。
朝食ご朝6時からだが食事のセットアップが出来ていない完璧に出来るのは9時頃からである。スタフ対応挨拶のみ最高以外は最悪。

Partner

10/10

Exceptional

25 Sep 2025

Anund

Merumatta is a former flagship resort at Senggigi, and the pool villa club was built 2000. It is very well maintained, and the service is superb. Positioned on the Senggigi beach, it is a great place for relaxing and sunbathing. It is also a great start point for tours to the gilis in north or south, as well as to the Rinjani mountain.

The villa and its surroundings are clean. The villa is spacious and well maintained. The personell is attentive and ever-present when needed. One day our jacuzzi stopped working. 5 minutes after we told the receiption, a guy was on-site to repair it.

At the same time, it must be mentioned that the facilities are a little worn down. A renewal would be appreciated.

All in all, we had a great time and would absolutely recommend the Merumatta Pool Villa.

Partner

6/10

Pleasant

04 Jul 2025

Anita

Riesen Anlage, bemüht, aber mit großem Investitionsstau!

Leisure Family

10/10

Exceptional

05 Mar 2023

Kiyoshi

敷地の広さにびっくり、中にて過ごすのは満足ですが、外に出るにはタクシーも呼べないホテルのくるまちゃたーするしかない

Leisure Partner

8/10

Excellent

27 Aug 2019

GAELLE

Agréable mais mauvais rapport qualité prix

Bel hôtel mais un peu vieillissant, la villa est spacieuse cependant ce n’est pas une villa pour 4 à la base puisqu’il n’y a qu’une chambre (en mezzanine) et deux petits lits ont été simplement rajoutés dans le salon...pas terrible pour le confort de tous!

Family