Name: Minster Mill Hotel & Spa
Address: Minster Lovell, Witney, OX29 0RN, GB

10/10

Exceptional

17 Jul 2026

sarah

Beautiful clean rooms. The gardens are lovely, sitting by the river having a drink in the sunshine pure bliss. Will definitely recommend and will return

Partner

8/10

Excellent

07 Jul 2026

Bridget

The first room we were given was joined to a faulty and extremely noisy water pump, which kept us awake every hour during the first night. We had a wedding to go to the next day and obviously wanted to look our best, not tired pale and wizzened.
Thankfully, we were moved to another room far enough away, to not hear the pump.
I'm not sure why we had not been given the second much nicer superior room from the start, as this was our first stay there.
This hotel has beautiful grounds, and the accommodation on the 2nd and 3rd night was pleasant, clean and comfortable. We would return.

Partner

2/10

Poor

25 Jun 2026

Steve

Arrived at the hotel around 9 o’clock and was told there was no food available the kitchen was closed. So I had to travel to a nearby restaurant pub to get some food and then returned back to the hotel around 11 o’clock and couldn’t find anyone to check in. I was calling reception whilst Dean reception and the phone kept dialling out. I finally found someone who could book me into my room, but it turns out I then had to walk over to completely different hotel to collect my key. The room was very dated and didn’t smell great. I woke up the next morning to use the amenities and was told but if I wanted to use the pool and spa, I would need to book in for a treatment. I don’t think this should be advertised or it should be made abundantly clear that this is an extra when booking. Not a great experience, not great value for money when everything is extra, would not stay again.

10/10

Exceptional

24 Jun 2026

Lynwen

we booked into this hotel because it was close to the Farmer's Dog, as we had a table booked there. Location was amazing, only about 10 minutes drive away. However, I wish we had more time to spend in the hotel, as it was amazing, beautiful location.

Partner

10/10

Exceptional

07 Jun 2026

Kellyann

Beautiful place would definitely recommend

Partner

8/10

Excellent

06 Jun 2026

Megan

Bright bathroom with decent shower

Partner

8/10

Excellent

04 Jun 2026

Miranda

Disappointed that we were sent over to the pub after visiting the main building and looking forward to seeing our room.
Room in old pub was quiet and had everything we needed although desktop fan was very dusty.
Bed very comfy , shower very powerful.
Pub very empty so no ambiance and the music was terrible so didn’t stay for long.
Spa was perfect but missed out on the mud rasul room which wasn’t mentioned within the £50 we paid for 2.
Staff all very accommodating although on checking out the lady was sat on her phone which wasn’t very professional.
Made slight comment on welcome day about us eating out at The Farmers Dog which wasn’t needed.
Over all would recommend as stunning location and pleasant stay just ask for room in main building.

4/10

Poor

25 May 2026

Nazir

Though I had paid for a super room , unfortunately the room was given was a box room with no fan . Hardly one person could walk around in the room

Family

10/10

Exceptional

05 May 2026

Ralph

Stunning village. Lovely hotel.

Partner

6/10

Pleasant

03 May 2026

Vita

Staff at reception really nice. Food at the Old Swan was big disappointment, especially for the price. Cleanliness not so great.
Amazing area to relax , so peaceful , but price is way to big. Expectations was higher for the price paid.

Partner

8/10

Excellent

21 Apr 2026

Thomas

The location was amazing however we felt the price was a little high for what you got. Having to pay an extra £25 per person per day to have access to the spa facilities, at a spa hotel is rediculous to be honest. And having to pay an extra £10 per person per day for a breakfast upgrade also felt a bit unfair, that being said the breakfast was 5*

as nice as our stay was I’m not sure we would come back however I would recommend a visit

Partner

10/10

Exceptional

20 Apr 2026

Sean

Staff were exceptionally warm and friendly

Partner

10/10

Exceptional

19 Apr 2026

Mike

River by the bar was lovely, good pub over the road too. River view from room was nice.

Business

6/10

Pleasant

09 Apr 2026

DAREN

food was poor and room was just ok not for the cost

Partner

8/10

Excellent

03 Apr 2026

louise

Yes

10/10

Exceptional

22 Mar 2026

Rupert

Amazing hotel really friendly staff. Very comfortable room and amazing restuarant

Partner

8/10

Excellent

20 Mar 2026

Sheila

Staff were very friendly and the room was very clean and comfortable. Our only disappointment was not being told about £25.00 a night charge for our dog. Found this extautionate

6/10

Pleasant

06 Mar 2026

Danny

I was staying Across The Road in another part of the hotel the pub side no one showed me to my room and I spent 25 minutes looking for it when I finally arrived. It was cold and the bed was not that comfy.

Self

10/10

Exceptional

05 Mar 2026

Paula

Beautiful place to stay, highly recommend

6/10

Pleasant

02 Mar 2026

Emma

The reception staff were not very informative or professional. The communal areas, corridors etc were tired and tun down, washing bags left outside for long periods of time etc. The spa was very relaxing but very expensive compared to other spas. Overall it was an ok stay but wouldn't I return, perhaps not as think I could get more value for money elsewhere in the area

Partner

8/10

Excellent

23 Jan 2026

Karen

The room was spotless. No bar in the hotel but so we went over to the old Swan. The electric kept tripping which sent plumes of smoke from the fire into the pub. We were glad we didn’t order food as I don’t think we would have got it with the kitchen electrics going down.
Lovely setting and grounds.
The staff were lovely.

6/10

Pleasant

19 Jan 2026

Stewart

most of the Staff were more interested in discussing their social life than serving or attending to customers there is no wifi or phone coverage in room Staff needed more training especially when i checked out and requesting clarification on the bill and a VAT invoice Disappointing and will probably NOT be back

Business

10/10

Exceptional

07 Jan 2026

Amy

Room was a good size and the spa facilities were first rate. The breakfast at the Old Swan was a great way to start the day

Partner

10/10

Exceptional

01 Jan 2026

Alexandra

Room was nice, warm and clean. Staff were friendly and happy to help.
Would recommend the Swan as a place to stay.

Leisure Partner

6/10

Pleasant

27 Dec 2025

Joy

We stayed in the garden suite as we had the dog with us. The room was ok but a bit tired. Bonus to have two bathrooms! Good and spacious and works for a family. Very frustrating though that there was no phone signal or WiFi available in the room and this wasn’t clear from the outset. And given the cost of the stay, would expect this to be better. Breakfast was mediocre and had to send back to be cooked better but was barely changed. Service was good in the restaurant. Reception staff not quite so good.

Friends_and_family Family

6/10

Pleasant

23 Dec 2025

Hayley

After a bad start being given a room that was very poor condition and small outdated and in need of a refurbishment, then given a slightly larger room only to discover the bathroom was in poor state, only one person can fit in at a time, hot water comes out of both taps and on closer inspection, carpets and sofa need cleaning, no internet service, these rooms are in the Old Swan, eventually got internet in pub was able to view my booking these rooms are not worth the £240 and were very different to advertised, finally as per my booking we were given a room at minster mill hotel, modern and clean room and bathroom, still no internet, but now can finally could enjoy our break away for husband’s birthday, was given a bottle of Prosecco and chocolates as complimentary, had a fantastic evening meal in the hotel and husbands breakfast was delicious, I chose the wrong dish beware banana pancakes you get dried bananas which wasn’t what I expected I thought this was going to be fresh! The staff was lovely and helpful, eventually we enjoyed our stay, would return but would definitely check the booking before leaving to make sure the stay is in Minster Mill hotel.

Leisure Partner

6/10

Pleasant

21 Dec 2025

Vanessa

The staff were lovely and very welcoming and the food was amazing. The bedding and towels were lovely and clean and the bed was very comfortable. The bathroom was tired and although an overhead shower was provided there was no shower curtain which made it impossible to take a normal shower. We felt the room was generally tired looking and not as clean as it could have been.

Leisure Partner

10/10

Exceptional

14 Dec 2025

Victor

Enjoyed the stay at this tuck-away facility - clean room with upgraded modern amenities. The WiFi coverage is limited to the lobby area, they need to extend it to the rooms.

Leisure Partner

4/10

Poor

03 Dec 2025

Alex

On the positive side, the hotel is a pleasant setting. However, the check-in process was slow and not very informative. The internet wasn’t working anywhere in the hotel, and with no mobile signal available, we were unable to communicate with our family.

The room also had several cobwebs, many within easy reach, which made us question how thoroughly it had been cleaned. Just after midnight, we were woken by drunk guests returning to the room next door, and the noise continued for some time.

We visited the bar and restaurant, but they also fell short of expectations. The staff were friendly and hardworking, but service was quite slow, particularly for drinks; on one occasion, it took 30 minutes to receive a drink. There appeared to be a lack of organisation, with staff needing to go across the road to the pub to collect condiments and drinks. Of the two meals we ordered, the steak was fine, but the cod was unfortunately quite poor, it certainly wasn't fresh. Additionally, several drinks listed on the menu were unavailable.

Upon checking out we were not asked how our stay was and if everything had been okay.

Partner

4/10

Poor

01 Dec 2025

Robin

Rooms are nice, with great facilities in room and also on site.
Restaurant has great food. However there is an inherent problem with the WiFi connectivity at this location and being in a valley the mobile signal is none existent in rooms also.

For those travelling for business like myself, and working with confidential data, connecting to a hotspot in a bar is less than ideal.

With no mobile signal in rooms is borderline dangerous as you are uncontactable should any emergency occur.

It’s my 3rd or 4th time staying and only once has the WiFi been working properly, so don’t be led to believe it’s a temporary or one off issue upon arrival.

It’s such a shame as it’s a fantastic location and should the WiFi be sorted, would stay there more often.

Business

4/10

Poor

01 Dec 2025

Tracy

The first time ever we left a weekend break a day early.
The room was unbearable. So hot even with heating off and windows open. Very noisy it felt like we were sleeping in a boiler room. The bed was uncomfortable we had to ask for extra pillows to fill the gap between the bed and mattress as the pillows disappeared down the gap during the night. The sheets rustled like a crisp packet. The hotel had no WiFi which reception made out was a temporary problem but had a sign printed and framed! After reading previous reviews this is a longer term problem. This was not a 4 star hotel as advertised.

Partner

4/10

Poor

30 Nov 2025

Kayla

Non existent customer service. No wifi at all during the stay, room lacked basic amenities, only toiletries provided in the room were shower gel and shampoo, 1 roll of toilet paper. Room needed some basic maintenance as wallpaper was cracking as well as the ceiling paint. we had a broken light switch, reported to front desk and no one was sent to fix it. My partner called ahead of time as we got engaged the day we checked in and was assured they would set special something up in our room. They did not accommodate this request, he spoke to concierge about this and the lady could not have cared less.

A real shame as the grounds are absolutely beautiful and the bar staff were lovely, however the maintained rooms and poor customer service/ lack of care was a real turn off and a disappointing stay as a result.

Partner

10/10

Exceptional

27 Nov 2025

Frank

Nice staff and everything good. Except WIFI was down and no phone signal. Otherwise perfect.

Leisure Partner

2/10

Poor

23 Nov 2025

Eleanor

No WiFi. No phone signal either. No apologies or understanding. Staff were rude and dismissive. Ended up leaving and seeking alternative accommodation. Unacceptable not to warn guests in advance if there is a problem such as this. Would never return.

Self

2/10

Poor

19 Nov 2025

Kojo

The room was dirty and there was no WiFi on site which made it very deduct to

6/10

Pleasant

18 Nov 2025

James

Breakfast was far too expensive for what it is. Check out was a nightmare. Had to wait for them to walk across to the other hotel to check I’d paid then came back and confirmed I had. I then asked for the invoice and was told I would have to walk over there myself to get it!

Business Self

2/10

Poor

12 Nov 2025

Terry

£190 for a room that doesn’t have WiFi in 2025 is unacceptable. Room poorly maintained, lights not working, towel rail not working, bed headboard all dislodged.
Breakfast was in a pub across the street (not ideal) half an hour from order taken to food arriving and then they got it wrong. Cold tea as well.

If I could give it zero stars, I would.

Leisure Partner

8/10

Excellent

11 Nov 2025

Andrew

The broken Wi-Fi and mobile signal on site cause a lot of problems for me.

The only working Wi-Fi was in the bar area and was shared with the card machines which caused problems with taking payments

Business

4/10

Poor

11 Nov 2025

GAIL

This is far from a 5 star hotel! Not sure who or how they got that rating. The rooms and corridors were not clean. Heavy dirt and cobwebs all over fans and room corners. We realize this is a 600+ year old hotel but the linens, drapes and fabric decor are in dire need of updating. The staff was not warm and friendly here either relative to all of the other hotels we stayed at during our 2 week UK visit. Very disappointed since this was our last night in England.

Partner

10/10

Exceptional

01 Nov 2025

James

The staff where friendly the food was great and our room was exactly what we needed to unwind and relax

Partner

8/10

Excellent

20 Oct 2025

Michael

Z

Leisure Partner

6/10

Pleasant

09 Oct 2025

Avril

The property is rather run down

10/10

Exceptional

02 Oct 2025

Teresita

No WiFi - and thin walls, noisy at times but staff and food beyond amazing - upside surprise on food and staff couldn't be more helpful. Rooms are small. Beware when they have weddings not to be in front of venue - very noisy

Leisure Family

10/10

Exceptional

24 Sep 2025

Thane

We stayed in a garden suite. It was excellent and very peaceful. The grounds are beautiful and it was nice to be in such a peaceful spot. The room was spacious and the bathroom was well appointed. I highly recommend this hotel.

Leisure Partner

10/10

Exceptional

16 Sep 2025

Barry

Lovely staff and quaint hotel; narrow staircase

I accidently went to the Minster Mill hotel but, as they are opposite each other and are sister hotels, the receptionist found my booking and directed me. Be aware the road to the hotel is very narrow - but it is a one-way street and takes you back onto the road you left (like a crescent) when you leave.

Business

10/10

Exceptional

05 Sep 2025

Verified traveler

Dreadful weather so helpful check in staff relocated my room close to reception. The original room was overlooking the river so upgrade was unnecesary! Restaurant menu was great, thoroughly enjoyed dining in the evening.

Self

10/10

Exceptional

31 Aug 2025

Simon

This is lovely hotel, good food set in stunning grounds. Not a lot not to like !

8/10

Excellent

06 Aug 2025

Ian

A lovely 14th century coach house with all the quaint and eccentric things that come with it.

Leisure Partner

4/10

Poor

16 Jul 2025

Peter

Not ideal for business stays

Business stop over.
Arrived before check-in time but no effort to see when room would be ready. Was staying in pub part of hotel but they didn't have my booking, not a good start. Very poor phone signal at hotel, often no coverage at all, and internet wasn't connecting so was left unable to operate for work as I would normally do on a trip like this. Room as tired, especially bathroom. Expected better for £170/night. Good things: comfy bed, quiet, excellent food. Unfortunately outweighed by poor things, won't stay again for business, doesn't suit it.

Business

4/10

Poor

13 Jul 2025

Rosa

Beautiful Property, But Poor Service and Uncomfort

We stayed at the Minster Mill during summer and, while the grounds and setting are truly beautiful, the experience left a lot to be desired. The rooms have no air conditioning, which we were aware of, but when our fan broke, we were told there were no replacements. Only after pressing did they find one, which was barely functional. The following day we requested a proper replacement and were told it would be handled—no one followed up. Luckily, we had a cousin nearby who lent us a working fan.

Service overall was disappointing. The bedside lamps were faulty and required fiddling to work. Staff seemed indifferent and not particularly warm or helpful. The only real moment of good service was from a lovely lady who offered our dog a bowl of water as we passed through the grounds—sadly, that was the best hospitality we received all weekend.

Wouldn’t recommend staying here in the summer unless you want to sizzle through the night. It’s a shame, as the setting is gorgeous but the service and comfort levels just didn’t live up to expectations.

Partner

8/10

Excellent

13 Jul 2025

Simon

Was a lovely stay but some bits need sorting in the rooms. No bathroom light switches?!. Curtain broken in room. Tried to book a meal in the restaurant. They took my number to give me a call back but never did..
The grounds and buildings are stunning. Lovely walks around close by.

Partner

10/10

Exceptional

27 Jun 2025

Kerry

Set on amazing grounds so peaceful ended up booking an extra nyt it was that nice!

Leisure Partner

6/10

Pleasant

26 Jun 2025

Paul

A location and property with a lot of potential and yet to label itself \"luxury\" means a focus on the detail is required, and staff attitude and demeanour that reflects such a claim.

Breakfast at the Old Mill was bland and uninspiring, and certainly not worth the £20 + service charge (!!) we were surprised with on our bill at checkout. This was not helped by the terrible attitude of the staff on our 2nd morning. Responding with obvious distain when we ask for an extra Espresso or when we pointed out they had got our order wrong...

Business

6/10

Pleasant

14 Jun 2025

Georgina

Came for a birthday get away! The hotel itself is lovely lots of different walks and plenty to see. Only downfalls were when we arrived to check in the room may not have been ready yet as the door was already open and there was no slippers or marshmallows on the first night.

Partner

10/10

Exceptional

12 Jun 2025

Chris

Beautiful hotel, by the river.

Partner

6/10

Pleasant

06 Jun 2025

James

The Hotel was lovely . But there was a wedding on the night of our stay and there was not enough staff . The bar was understaffed and waited for ages for drinks . The bar staff kept disappearing to the wedding . The bar kept running out of drinks and cocktail mixers .

Partner

10/10

Exceptional

01 Jun 2025

Donna-Marisa

Hidden Gem

Beautiful setting, great location for exploring the Cotswolds. Reception staff extremely friendly and helpful

Friends_and_family Family

6/10

Pleasant

26 May 2025

Katie

Minster Mill hotel stay

We were celebrating our 20th Wedding anniversary so wanted a spa hotel and something a bit special. First impressions were very good and we started our afternoon in the spa of which I couldn't fault. The 2 staff were really welcoming and the treatments were fantastic. The spa facilities were really lovely.
Our room wax really nice and spacious...we had booked a suite so that we could have more space and a bath. However, when I went to use the bath, the plug wouldn't fit properly. It didn't even have a seel, so unfortunately I couldn't use the bath! We paid £315 for this room specifically to have a bath tub, it was such a shame.

Partner

6/10

Pleasant

18 May 2025

Stewart

Lovely surroundings but...

The hotel is set into lovely quiet surroundings and has a lot of potential but their are so many little problems here, for 1 no aircon which made for an uncomfortable stay, they did provide a fan but it's not going to do what Aircon would, the rooms are expensive, we had a junior suite and it might as well have been a standard room, broken tile in the bathroom, missing plug in the sink, seems no one can decide what colour the finishing should be it's a mix of chrome, brass, black & white!
The whole restaurant setup is weird meals in the hotel and breakfast across the road? And the wilding experience which we paid £65 per person for, was just weird, not a taster and not tapas, it was like a 3 course meal brought out all at the same time, don't know what the chef is thinking but it misses the mark, One positive are the staff, who are friendly and helpful.

Partner

6/10

Pleasant

05 May 2025

Dan

Lovely setting, but

Lovely setting, room relatively clean, carpets had a lot of dirty stains, cobwebs in the roof, bad drain smell in the bathroom, walls very thin , could hear morning alarms from the room next door, also not aware of the hidden cost for using the small swimming pool ,

Partner

10/10

Exceptional

01 May 2025

Robin

Exceptional from start to finish

Absolutely stunning hotel in the Cotswolds, really picturesque location and great facilities in a super comfy and stylish room!

Very attentive front of house and wait staff in the restaurant.

Delicious well prepared food too!

Highly recommend and will definitely be visiting again in the future!

Business

10/10

Exceptional

12 Apr 2025

Megan

Perfect quiet family getaway

We had an amazing stay at Minster Mill! The staff was incredibly helpful and accommodating and made our stay especially enjoyable. We visited with our three young sons and they loved exploring the grounds and playing outside. It was a beautiful property and very welcoming to our family.

Friends_and_family Family

8/10

Excellent

17 Mar 2025

Aman

Property is located in lovely scenic surroundings, on site food and drink options and good spa. However property is now dated in areas and needs some updating and additional staff numbers are needed

Leisure Family_with_children

6/10

Pleasant

26 Jan 2025

Davide

Service ok. Coffee expensive and not of quality.

10/10

Exceptional

29 Dec 2024

Adam

Lovely Stay

Amazing stay in a quiet little village about 20 minutes drive from Oxford, Burton on the water. 5 minute drive from Burford which is amazing and 5 minutes from Diddly Sqt. Farm and pub. The Swan pub opposite is so cosy.

Partner

6/10

Pleasant

29 Dec 2024

Natasha

Reception staff didn’t seem to know what they were doing very slow also seemed to be an violent incident with cleaning staff in corridor very noisy constant banging
Beautiful area and restaurant was lovely great location

Leisure Partner

10/10

Exceptional

11 Dec 2024

Alison

It was an amazing find .
With a 1st class spa with staff who were so professional !

6/10

Pleasant

08 Dec 2024

Nicola

Ok, but nothing special

I appreciate that any hotel stay at Xmas bears an uplift in room rate and we were staying up attend a Xmas function, but I do not feel the room met our expectations for the cost.

Partner

8/10

Excellent

05 Dec 2024

John

We had a lovely stay at the Minster mill, we have been a few times before the renovation and enjoyed it more the first few times. However, there were some positives this time around, the food was lovely in the Wildling restaurant. The young gentleman serving us was very nice at the restaurant and Lucy was awesome too, she made the evening very enjoyable and was great company!

The room overall did look quite tired despite the renovations and lacked a little character however, the outdoor terrace in the room was lovely. The area is lovely and there are some very pretty places to visit so overall still a very positive experience.

On previous visits we have brought our pet Cat along for the stay as this hotel was meant to be pet friendly, however this time around we were told by reception it was only exclusively dog friendly not pet friendly which we found a little frustrating as this was never an issue in the past here or other pet friendly hotels.

Leisure Partner

6/10

Pleasant

16 Nov 2024

Louise

Beautiful hotel, few issues

Hotel and room itself (junior suite) were stunning, however unfortunately a few things took the shine off. One particular staff member in the restaurant on our arrival day was very rude and made us feel very uncomfortable, to the point I was actually quite upset and we left the area. Very unnecessary and we were made to feel unwelcome there, despite only one customer being in the restaurant at the time.
Room itself was lovely, a few minor issues with a broken shower and item missing from the minibar, finding someone else’s socks in the drawer. King size bed was two beds pushed together - no problem with this but both slightly different heights with a dip in the middle so not ideal. Majority of staff we came across were friendly and polite. Such a shame about a few things that put a negative slant on the whole stay, which has been for a special occasion and only our second night away without the kids in 4 years.

Partner

8/10

Excellent

11 Nov 2024

Brad

Nice setting and convenient location, with decent parking. Staff in the spa were great and treatments excellent although the spa itself a bit underwhelming; pool a bit cold, steam room quite small, limited loungers and special effects showers hard to use. Standard room decent with a comfortable large bed, small but nice bathroom and the usual amenities. Proximity of the windows on the ground floor to the path outside a bit disconcerting but ok. We thought the main accommodation hall looked like a prison and a few plants and better lighting could have made it really inviting and modern. Wildings restaurant delivered an excellent dinner but while the staff were pleasant enough they came across as completely out of their depth compared to the fine dining offered. At least one experienced head wait person should have been around. The dining room itself is very nice. Breakfast was very average and took ages to arrive. Overall staff were friendly. Went to the Old Swan for a pre dinner drink hoping for a warm cosy ye old pub but the inside didn’t match the inside which was cold (why wasn’t the fire on?) and lifeless even though there were a few people in there. The staff also struggled to deal with 3 people at the small bar. Would strongly suggest a refit and pepping up the staff but until then don’t bother as there’s much better pubs a stone’s throw away. All in all had a good time and would go back if only for the excellent spa staff and treatments and a meal in Wildings.

Leisure Partner

6/10

Pleasant

14 Oct 2024

Paul

The hotel was lovely although the bed was broken although we did stay in the room one night before being moved to a better room the next day. The staff were very helpful in resolving the issue.

Leisure Partner

8/10

Excellent

02 Oct 2024

Anna Louise

Peaceful

Leisure Self

6/10

Pleasant

02 Oct 2024

Christopher

We thoroughly enjoyed our stay with friends in an adjacent chalet. Unfortunately we were denied use of the swimming pool because we had not booked spa treatments and the dinner while very nice was vastly overpriced for the fare received

Leisure Friends

8/10

Excellent

01 Oct 2024

Justine

The space and activities make it an easy choice for kids. My room was a bit dated but the restaurant and gardens were gorgeous.

6/10

Pleasant

25 Sep 2024

Verified traveler

Great location and Staff

Loved the look of the hotel and receptionist was lovely (great welcome)
However, we found a few large cobweb which we cleared up
When using the hot water the tap would make a loudish weird sound which was really annoying especially when using the bathroom at night (it woke my partner up) and lastly the large bed was 2 single beds put together (which i get) but not secured correctly so they kept moving apart thus leaving a gap in the middle (extremely annoying)
Overall the hotel along with the staff made a for a very nice stay, it was just a shame these small things let it down which I'm sure the team will look into :)
Thanks

Friends_and_family Family

6/10

Pleasant

22 Sep 2024

James

Feature Room was not great, shower pressure poor and shower head didn't stay put, water temperature intermittent and barely warm enough. No marshmallows for the outdoor fire, opened bottle of milk in the fridge, two single beds pushed together and not bolted but even when I managed to bolt them it was so uncomfortable trying to sleep we might as well have had 2 single beds separately. When moving beds which was easy to do as they were on wheels and hard floor it became obvious only partial cleans of the room were being done as behind the bed was filthy dust, dirt and hair everywhere. The bathroom skirting and all skirting was dusty. Grout on floor tiles coming out and generally tired everywhere. All in all not worth £300+ per night, if you charge this amount you have to at least have a clean room to start with!

Partner

4/10

Poor

08 Sep 2024

Christian

Not as advertised, bad location, no gym as advertised, extremely uncomfortable bed, unhelpful staff, couldn’t use spa even when nobody was using it, slow restaurant, the list goes on. Don’t waste your time or money.

Leisure Self

6/10

Pleasant

02 Sep 2024

Adrian

A very disappointing stay. A very pretty property in a lovey location let down by poor staff and a lack of management. No i will change my mind of this . The staff were not bad they clearly had been given no training and no direction, after complaining 3 times in 2 days. nobody sorted any of this issues nor did management every get back to us. save your money and book somewhere else

Leisure Partner

10/10

Exceptional

29 Aug 2024

GEORGIOS

beautiful exteriors!

Leisure Friends

4/10

Poor

23 Aug 2024

John

The hotel was tired and a bit shabby. Bottles and glasses not cleared away for over 24hours and bird poo all over the exterior staircase outside the room.
For £350.00 a night I would expect a little more. I’d also expect to be able to use the hotel pool. I couldn’t.

Friends_and_family Family

6/10

Pleasant

17 Aug 2024

Robert

Nice place, let down by breakfast
Eggshell in poached egg and tasting of vinegar, cold black pudding.

Partner

2/10

Poor

05 Aug 2024

Jack

Poor stay

Someone had already been and enjoyed my room I was moved but to another room with dirty mugs and half used milk in the fridge I guess they’d been to busy to overlook these issues so will never choose to return on this basis very beautiful area though

Self

6/10

Pleasant

01 Aug 2024

Hannah

Loved the location and surrounding area and the reception staff were really helpful and informed.

It was an except hot day and the air conditioning was less than useless. Never spent a more uncomfortable night.

The whole breakfast experience was awful. The lady that meet us was rude and off hand, they were definitely under staffed and every request was meet with ‘I can but that will take some time’. That was a simple request for more milk and then coffee. There were no options for my child for breakfast that weren’t overly complicated and fussy. I know it’s an al a carte menu, but if the hotel caters for children then shouldn’t the menu too. We weren’t asking for much and maybe just a plain cereal or other spreads for the toast, but it was meet with a straight up no. Overall it wasn’t worth the extra amount we paid and the experience put me off staying again.

Leisure Family

8/10

Excellent

10 Jul 2024

Verified traveler

Amazing tranquil location and a lovely property. Warm welcome on arrival and very helpful staff. Dining room not open on Sunday or Monday at the time of my visit, but the Old Swan next door was available for guests from the Mill.

Self

2/10

Poor

10 Jul 2024

Jack

Poor stay

Someone had already been and enjoyed my room I was moved but to another room with dirty mugs and half used milk in the fridge I guess they’d been to busy to overlook these issues so will never choose to return on this basis very beautiful area though

Self

10/10

Exceptional

21 Jun 2024

Maddie

Excellent all round - beautiful hotel, lovely surroundings, great food

Leisure Self

10/10

Exceptional

07 Jun 2024

Laura

Lovely Oasis to Recharge

What an amazing stay at the Minster Mill! The grounds are lovely, the staff are very helpful and the entire environment and atmosphere is just relaxing. We took local walks to the ruins, played tennis & croquet, and enjkyed a lovely meal at the Old Swan.

8/10

Excellent

28 May 2024

NICHOLAS

Beautiful surroundings but….

Beautiful landscape not matched by size and quality of room and food at dinner was very poor

Partner

8/10

Excellent

06 May 2024

Daniel

The hotel is in an idyllic setting and well presented. Sadly, the spa facilities are only available to guests who purchase a treatment. There was some confusion with communication: I received an email telling me the hotel was closed after I had booked and indeed there was a sign at the entrance of the hotel indicating it was closed, when it was not. The dinner menu was not the most appealing, although the food served was good. Breakfast did not quite meet expectations. Overall, good and I had a pleasant stay.

Leisure Partner

10/10

Exceptional

26 Apr 2024

Thomas

Beautiful piece of land

Beautiful island in the middle of the Cotswolds. Two restaurants available, parking included on site and an amazing location at a river. Cute walks through the countryside. Old mill beautifully remodelled.

Partner

6/10

Pleasant

10 Apr 2024

Daryl

Disappointed

Disappointed with the stay, although the room was clean and comfortable there was no iron or board in the room as the information stated which I discovered in the morning.
Coffee .and tea proved but milk missing.
To was woken at 6 am with the noise of an off road buggy moving around with loud engine.
I raised my concern at reception on leaving to be advised they would log my points and that was it

Business

10/10

Exceptional

30 Dec 2023

john

Lovely hotel and quiet stay

Business Self

6/10

Pleasant

09 Dec 2023

Verified traveler

Nice setting however the rooms/doors aren’t soundproof at all so you can hear every conversation and door slamming. Rooms are opposite the wedding event venue so there is loud music until 12. The hotel also didn’t have any earplugs to offer.

Additionally we stayed for 2 nights and the hotel unfortunately took payment in a bizarre way - they took both a £465 pre authorisation when we arrived and an additional £365 on the day we checked out, meaning my credit card had a pending balance of £830 despite only a 2 night stay. This seems illogical and they should have used the pre auth charge as payment instead.

8/10

Excellent

23 Nov 2023

john

Only problem is from are garden could see into next doors toilet

Leisure Partner

6/10

Pleasant

16 Nov 2023

Stephen

Recent stay 16-11

Fantastic location , room was very good but the food at the hotel seemed very expensive and then the food at the sister pub the Swan was well below par ! how it was described in the Menu was nothing like in reality. One other point and something people should be aware even if your a resident you cannot use the Spa facilities unless you book a treatment (which for me was not required ) so I was not then allowed to simply have a swim and sauna.

Business

6/10

Pleasant

01 Nov 2023

Shauna

Sadly disappointing…

Disappointing stay. The only positive was lady on reception in the afternoon and the lady serving in The Old Swan - both were very polite and ensured we had everything we needed. Other than that, this was our first visit since the change in ownership and we have to say, it was much better before. The whole place - Swan and Minster Mill has lost its spark and charm it had. The focus now seems to be on corporate and high end drinking and dining rather than comfort country living.
It is with a heavy heart that we will not returning. This place held a special place in our hearts (we were married there in 2016) but it is just not the same. The new owners have changed something that do not need to be changed unfortunately.

Friends_and_family Family

6/10

Pleasant

15 Aug 2023

Verified traveler

Location is great but we don’t feel this was value for money. Our room wasn’t ready when we arrived, they got our breakfast order wrong and we were rushed to finish when the restaurant wasn’t busy. Service needs improving - rather poor for the price tag.

Partner

10/10

Exceptional

19 Jun 2023

Michael

Perfect throughout

This was a special trip for us, my 60th birthday and our 30th wedding anniversary. The hotel staff were superb from start to finish, with cards for both events, messages at dinner, upgraded room, and just lovely acknowledgment throughout that this was our special trip. Special thanks to Francis for organising everything. The hotel is beautiful, peaceful, well equipped and immaculately maintained. The village is picture perfect and the walk to the church and ruined Manor House by the banks of the River Windrush was glorious. We used the hotel as a base to visit Blenheim Palace and has a wonderful time. We cannot thank everyone enough.

Partner

8/10

Excellent

24 Apr 2023

Moira

My three daughters and I had a wonderful two day stay. The staff were most welcoming, friendly and very attentive to our needs. The spa treatments were wonderful and we left feeling totally relaxed

Friends_and_family Family